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Speaker 1: Did I talk them tout? Yeah, they talk better than

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Speaker 1: they side. These are the radio blogs on the Fred Show,

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Speaker 1: like running in our entire reason, except we say it

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Speaker 1: them aloud. We call them blogs. Caitlin, you got one, yes, okay,

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Speaker 1: go deer blog.

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Speaker 2: So I know a lot of places, like restaurants specifically,

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Speaker 2: have typically a fifteen minute grace period for your reservation,

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Speaker 2: which I totally understand. People probably show up late. It

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Speaker 2: probably screws the restaurant up and all the reservations.

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Speaker 3: So I get that. I think that's fair.

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Speaker 2: Fifteen minutes, right, Well, I had an appointment the other

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Speaker 2: day that I was seven minutes late for.

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Speaker 3: And it's pretty unlike me.

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Speaker 2: I usually show up on time, but I was running late,

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Speaker 2: so I needed to take an uber and then my

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Speaker 2: uber got lost and so I ended up being late. Okay,

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Speaker 2: So I walked in. I apologized. I said, oh my gosh,

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Speaker 2: I'm so sorry. I'm a little bit late, but I

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Speaker 2: have an appointment, you know, at this time whatever, And

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Speaker 2: she said, no worries, no worries. So then she's looking

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Speaker 2: in the computer and she's like, I can't find your appointment.

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Speaker 3: I don't have a record of your appointment.

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Speaker 2: I'm like, okay, well, let me pull up my confirmation

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Speaker 2: because I have it on my phone.

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Speaker 3: So I pull it up and.

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Speaker 2: Then she goes, oh, that was automatically canceled. We texted

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Speaker 2: you and I hadn't opened my text, so I looked

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Speaker 2: at my text and as I was walking.

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Speaker 3: In, I got a text to inform me.

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Speaker 2: That I was too late for my appointment, and my

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Speaker 2: appointment I would still be charged from Alamark okay seven

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Speaker 2: minutes late. And I said to her, what what do

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Speaker 2: you mean You just told me it was okay that

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Speaker 2: I was late, and she said, we have a five

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Speaker 2: minute grace period, five minutes which I have never ever

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Speaker 2: heard of, and I still got charged. She couldn't fit

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Speaker 2: me in, and I'll say, I won't say the place,

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Speaker 2: but it was a spray tan. They couldn't fit me

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Speaker 2: in until later that night, and by then I was like,

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Speaker 2: it was no, it was not.

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Speaker 4: Probably it would have been fifteen to this exactly exactly right.

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Speaker 3: I have to switch now. I mean, I don't know.

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Speaker 3: I'm like, do you guys think it's fair? No, okay,

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Speaker 3: that's ridiculous.

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Speaker 4: Okay, you still charge me and I don't get my

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Speaker 4: service like I could say.

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Speaker 3: I could see if they were.

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Speaker 4: Like, well, man, we're gonna have to charge you, but

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Speaker 4: we have to reschedule you, right, Like you just decided

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Speaker 4: to just charge me and I didn't get my service.

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Speaker 4: This is why Veronica exists.

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Speaker 1: I would have left abut your alter ego online for

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Speaker 1: making comments.

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Speaker 5: Maybe they would have a nice long Google reace. Okay,

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Speaker 5: I'm gonna play Devil's advocate. I agree with you. I

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Speaker 5: think that seven minutes is awfully close. And that's the

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Speaker 5: kind of gray area where they could have been like, look,

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Speaker 5: we can't fit you in anymore, but we won't charge

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Speaker 5: you seven minutes in a city, in a big city with.

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Speaker 1: Traffic and stuff. You know, I get I get it.

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Speaker 1: As a customer, you kind of have to account for that,

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Speaker 1: but like, for sure, how many places do you go,

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Speaker 1: like I don't know where you make an appointment and

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Speaker 1: they're five or ten minutes late and you don't get

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Speaker 1: it for.

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Speaker 2: Right, I'll be in the doctor's office for three hours,

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Speaker 2: but if I miss my appointment there, they're gonna charge you,

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Speaker 2: right right, This needs to be a two issue.

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Speaker 3: I don't know.

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Speaker 1: I could see them not doing it. And here's why,

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Speaker 1: Because let's say there's there are eight hours they're working

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Speaker 1: in the day, and in that period of time they

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Speaker 1: can fit in this many customers, and if every customer

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Speaker 1: is ten minutes late consistently, then the day becomes nine

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Speaker 1: or ten hours instead of eight, you know what I mean.

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Speaker 1: So like I get it, Like, if I'm a hairstylist

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Speaker 1: and everybody's late, if the first person is thirty minutes late,

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Speaker 1: I'm gonna be at least fifteen twenty minutes late all day.

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Speaker 1: It's gonna bother everybody. And so the next person shouldn't

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Speaker 1: be penalized because I showed up fifteen. Like I can't

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Speaker 1: tell you how many times my hairstylist will write me

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Speaker 1: and say because she knows I lived close, and she'll

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Speaker 1: be like, hey, I'm thirty minutes behind, and I can say, okay, fine,

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Speaker 1: I just won't leave until this and then she'll make

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Speaker 1: it up when she cuts my hair. But my point

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Speaker 1: is it screws up her whole day, so that I get, yeah,

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Speaker 1: a little bit of flexibility with the paying part of it,

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Speaker 1: for sure.

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Speaker 2: And I thought of you, Kiki, because that was the

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Speaker 2: first time I ever thought about writing a review. Because

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Speaker 2: I have been a customer of for ten years. The

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Speaker 2: day prior, I had given them an amazing shout out.

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Speaker 2: I always give them their flowers, even though I pay,

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Speaker 2: and I was just a little bit frustrated the way

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Speaker 2: the woman was handling it was frustrating me, and I

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Speaker 2: kept my calm, but she just turns the laptop around

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Speaker 2: and shows me all the appointments, and it was just

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Speaker 2: all very like dismissive and rude. If she would have said, listen,

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Speaker 2: our system automatically cancels you. Let's work together and try

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Speaker 2: to fix this, you know I would have, but but

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Speaker 2: I don't know if we can be doing five minute

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Speaker 2: grace periods, exercise your rights.

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Speaker 1: Leave the Google review. I softly close. I think I

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Speaker 1: think there could have been some grace there for you.

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Speaker 3: I will charge me.

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Speaker 1: But it's like restaurants though, and this bothers me too,

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Speaker 1: and I get it kind of, but I also don't.

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Speaker 1: First of all, if I walk in early to my

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Speaker 1: reservation and you've got ten tables open, and you're like, well,

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Speaker 1: those are all reserved, you can't. We can't seek you

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Speaker 1: until until your reservation time. Okay, fine, but here's the thing.

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Speaker 1: When my reservation time comes up, more than likely I'm

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Speaker 1: going to wait ten minutes because you're going to be

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Speaker 1: behind by that point, so why not you see me

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Speaker 1: when I'm standing there? And then the next this person

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Speaker 1: could wait ten minutes because they're apparently late. I'm early,

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Speaker 1: they're late, right, I'll never understand that. I can't tell

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Speaker 1: you how many times you're a little restaurant they'll be like,

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Speaker 1: I'm sorry. I was at a hotel that I was

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Speaker 1: staying in and they were like, I'm sorry, we can't

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Speaker 1: seat you. And there is lunch and there are ten

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Speaker 1: tables open, and I'm like, they're all reserved. You, they're

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Speaker 1: all reserved. And by the way, when I left thirty

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Speaker 1: minutes later after waiting, they were still empty. So I'm like,

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Speaker 1: so you're willing to not see business standing in front

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Speaker 1: of you because somebody might come later. If they're late,

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Speaker 1: then they should have to wait. Like that could have

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Speaker 1: been the thing they could have said to you, Hey, look,

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Speaker 1: you're gonna have to come back in three hours because

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Speaker 1: you were late, and so we're not gonna be able

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Speaker 1: to take your appointment because we have to stay on time.

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Speaker 1: But you can come back tomorrow or in four days

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Speaker 1: or in three hours, or you come back when we

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Speaker 1: tell you, but we won't charge you until then. Like

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Speaker 1: they could have done that to you. You were late,

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Speaker 1: so they could have said they could have said, you

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Speaker 1: know what, come back tomorrow, come back Friday, We'll fit

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Speaker 1: you in then, but not today.

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Speaker 2: Is there a time frame in which like you're a

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Speaker 2: little bit after the time, but you're still not I

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Speaker 2: feel like calling me late for seven minutes.

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Speaker 3: I guess I was like literally late, but is that

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Speaker 3: really late?

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Speaker 4: Seven It takes seven minutes to take all my clothes on, Like,

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Speaker 4: let's you know, like that's seven minutes could be in

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Speaker 4: my appointment. Just tell me, like, girl, I can't get

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Speaker 4: your feet this time, because you're.

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Speaker 1: Gonna have for the rest of you. You're gonna have

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Speaker 1: to wear hide hide socks all weekend. We're not gonna

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Speaker 1: get to that area.

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Speaker 3: That's your left side.

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Speaker 1: Yeah, do you want your top or your bottom half?

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Speaker 1: You can have one of the more thread shell next