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Speaker 1: One of the funnier types of pranks that we've been

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Speaker 1: doing in recent years are the automated ones where we

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Speaker 1: have a robot voice with us that's malfunctioning, frustrating people.

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Speaker 1: Sometimes two robots fighting with each other.

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Speaker 2: That's actually my favorite one.

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Speaker 1: But today the robot has a simple job. Just cancel

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Speaker 1: a woman's subscription to her tax software. All they have

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Speaker 1: to do is get her name right, and you know

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Speaker 1: that's not going to happen in your phone.

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Speaker 3: Tap right now.

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Speaker 2: Hello, Hi, I'm calling from Tax Customer Care. Is this

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Speaker 2: missus Eric Is?

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Speaker 1: And this is her?

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Speaker 2: Good morning, Erica. My name is Joe Joe King. I

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Speaker 2: see that you've submitted a request to suspend your service.

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Speaker 1: Actually I want to cancel.

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Speaker 3: I don't want to suspend.

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Speaker 1: I want to cancel it.

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Speaker 3: I don't want it anymore.

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Speaker 2: Okay, I got that. All right, Well I'm going to

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Speaker 2: send you into our I made a system to do that. Okay,

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Speaker 2: it's really easy. It'll just take a moment, all right,

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Speaker 2: right now, Okay, thank you so much.

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Speaker 3: Please hold If I can only battle like a dog at.

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Speaker 1: A paddle my way.

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Speaker 3: You gotta get through. Hello. This is Tax Advantage Automated

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Speaker 3: response according to my notes, you would like to cancel

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Speaker 3: your subscription with us. Please say yes or no if

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Speaker 3: this is correct? Yes? Okay? Could you please spell your

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Speaker 3: first name E R I E A. You spelled your

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Speaker 3: name hi hell Ge. No you are hello Eilger. Is

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Speaker 3: this correct? No? That's saying yes or no? No? Okay,

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Speaker 3: we will try again. Please spell your first name.

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Speaker 1: E R I B A.

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Speaker 3: Okay? Got it? You spelled H D A r T.

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Speaker 3: Hello Hubert? Is this correct? No? Saying yes or no? No?

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Speaker 1: I named Erica, not Hubert.

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Speaker 3: Okay, got it. Your last name is h you No,

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Speaker 3: Hello Hubert Hubert? God? Okay? Got it? You live in Asheville,

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Speaker 3: North Carolina.

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Speaker 1: No representative.

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Speaker 3: I have successfully canceled your subscription and will reroot you

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Speaker 3: to a customer representative canceled the wrong one.

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Speaker 2: You can't Hello, mister Hubert. My name is Joe King.

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Speaker 2: The text customer care. How may I help you today? Okay?

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Speaker 3: So, first of all, my name is not Hubert Hubert.

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Speaker 3: The system is wrong. The animated system hurts me wrong.

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Speaker 2: I'm sorry to interrupt you. Who my computer says that

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Speaker 2: this is Hubert Hubert from Asheville, North Carolina.

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Speaker 3: Yeah, your computer is wrong because the animated system is jack.

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Speaker 2: You can't hear anything. Are you saying our computers messed

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Speaker 2: up that? Yeah, that doesn't happen.

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Speaker 3: Well, it happens. It happened today.

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Speaker 2: What I don't understand you My name is Erica. So

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Speaker 2: is your last name Hubert? Then is that the issue? No?

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Speaker 1: I just told you my name is Erica.

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Speaker 2: Okay, and you want to cancel your subscription?

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Speaker 1: Yes?

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Speaker 3: Got it?

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Speaker 2: Okay, Well I'm going to put you back into the

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Speaker 2: system to do that. It'll take two seconds. Okay, please

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Speaker 2: hold again? Stop web.

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Speaker 3: Hello Hubert Hubert? You you were sorry to see you go,

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Speaker 3: but are happy you are calling back. If you care

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Speaker 3: to purchase a new service from us, No, we still

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Speaker 3: have your credit card on file, yes, a thousand times? No, okay,

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Speaker 3: got it. I will now charge your card four hundred

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Speaker 3: and twenty eight dollars and sixty eight cents. Thank you,

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Speaker 3: Hubert Hubert?

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Speaker 1: Or are you Hubert?

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Speaker 2: Hello, mister Hubert? My name is I'm sorry?

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Speaker 3: No, cancel that one too, I did not. They cann't

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Speaker 3: even get my name right?

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Speaker 2: Who is this?

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Speaker 1: All I want to do is cancel my subscription?

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Speaker 3: Oh?

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Speaker 2: Okay, Well, if you want to do that, next step

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Speaker 2: for me is just to tell you this is a

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Speaker 2: prank phone call from your boyfriend, Charles. I can have

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Speaker 2: the automated system tell you if you like.

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Speaker 3: Wait what wait, what's going on?

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Speaker 2: This is actually Halliday from the radio show Brook and

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Speaker 2: Jeffrey other morning, and we're doing a prank phone call

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Speaker 2: on your boyfriend. Set you up, Carl for real? Oh

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Speaker 2: my gosh, So how was it?

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Speaker 3: Huh?

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Speaker 2: How was your experience? Get our radio show.

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Speaker 3: I haven't been that mad in years. Make sure to

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Speaker 3: follow Brook and Jeffrey on YouTube, Facebook, TikTok on Instagram.

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Speaker 3: Does that sound okay to you? Hubert? There?

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Speaker 2: The words

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Speaker 3: Wake up every morning was phone taps weekday mornings on

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Speaker 3: the twenties Brook and Jeffrey in the Morning