WEBVTT - Blueprint for Office Access in the Future

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<v Speaker 1>This is Bloomberg Business Week with Carol Masser and Jason

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<v Speaker 1>Kelly on Bloomberg Radio. We talk a lot about the

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<v Speaker 1>future of on this program, Carol, and that's what's on

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<v Speaker 1>everyone's mind. So I'm really excited to catch up with

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<v Speaker 1>our next guest. He's someone whose career I followed for

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<v Speaker 1>quite some time. Had a chance to meet him a

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<v Speaker 1>few times over the years. Talking about Mark I and

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<v Speaker 1>he is the chairman of Castle Systems, joining us on

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<v Speaker 1>the phone from Washington. He's got his hands in all

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<v Speaker 1>sorts of different things, including the future of work, the

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<v Speaker 1>future of sports, and so much more. Mark. Really, good

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<v Speaker 1>to have you on the program. Great to be with you, guys.

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<v Speaker 1>So let's talk about the workplace first. Because they're at

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<v Speaker 1>Castle Systems, You guys have been working on what's essentially

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<v Speaker 1>a blueprint for what happens next in offices. This is

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<v Speaker 1>something we are talking about all the time. So break

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<v Speaker 1>it down, help us understand what you're thinking about. Yeah,

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<v Speaker 1>and I mean you know every day you're turning on

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<v Speaker 1>the TV or reading of people's opinions. Everyone's trying to

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<v Speaker 1>figure out how do we get back to work but

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<v Speaker 1>do it safely? And um Castle has been the leader

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<v Speaker 1>in providing managed office security for fifty years, and we

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<v Speaker 1>didn't see anyone really stepping in trying to think about

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<v Speaker 1>how do you build a system to get people back

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<v Speaker 1>to the office in a safe way. And so we've

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<v Speaker 1>come up with a framework that we think is a

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<v Speaker 1>really comprehensive way that leverages a lot of existing technologies.

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<v Speaker 1>You don't invent anything, and most importantly, it makes the

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<v Speaker 1>ecosystem safe for everyone. If you think about an office

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<v Speaker 1>building is comprised of the building, the tenants, the people

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<v Speaker 1>that work there, and the visitors, and you've really got

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<v Speaker 1>to make sure that you incorporate a system that addresses

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<v Speaker 1>all of them. And that's what we've done with the

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<v Speaker 1>Castle Safe Spaces. So talk to us about, you know, Mark,

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<v Speaker 1>how our spaces will change, particularly in the work workplace,

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<v Speaker 1>especially as we're going to be afraid to touch things,

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<v Speaker 1>We're gonna be obsessed with washing our hands. So how

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<v Speaker 1>do things evolve? How do things change? And I'm curious

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<v Speaker 1>because it sounds like these will be lasting changes. Yeah,

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<v Speaker 1>and I do think. I look, I think a lot

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<v Speaker 1>of the things that are going to happen are things

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<v Speaker 1>that actually have a lot of utility, even past the

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<v Speaker 1>age of corona. So I do think a lot of

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<v Speaker 1>these will be permanent changes. But we really think about

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<v Speaker 1>it with four main things. The first is the screening

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<v Speaker 1>in screening out process. Uh. You know, most buildings have,

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<v Speaker 1>some major cities have some kind of access control that

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<v Speaker 1>let's you know who should be in and who should

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<v Speaker 1>be out. Um, by integrating health data, you know who

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<v Speaker 1>shouldn't be coming to the office at any given time.

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<v Speaker 1>And through also integrating health data at the point that

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<v Speaker 1>we have good testing, it also could create an easy

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<v Speaker 1>way for people to come in who we know are safe.

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<v Speaker 1>So it starts with screening, screen out, and then for

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<v Speaker 1>people who you don't know in advance, you're gonna get

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<v Speaker 1>your temperature taken. If you look overseas where they have

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<v Speaker 1>opened up the their business is quicker. Um. You see

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<v Speaker 1>temperature testing is something and stunt either was someone taking

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<v Speaker 1>your temperature through thermal camp. So screening in and screening

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<v Speaker 1>out the first thing. The second thing is you mentioned

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<v Speaker 1>is touchless. There's so many shared services in an office building,

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<v Speaker 1>so we see if near future where doors will open

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<v Speaker 1>automatically when presented with an access device. Elevators are called

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<v Speaker 1>from an app in your phone doors to your office

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<v Speaker 1>will open automatically, and in fact, you may have areas

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<v Speaker 1>that are protected with outdoors, but just alarms that will

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<v Speaker 1>sound if you don't have the right credentials. So touch

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<v Speaker 1>list is a big piece of it. UH enforcing social distancing,

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<v Speaker 1>which is something we all talk about, but making sure

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<v Speaker 1>that you stagger arrivals, that you manage visitor uh the

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<v Speaker 1>amount of visitors you have and when they come. And

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<v Speaker 1>then the last peach is contact tracing. You know everyone

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<v Speaker 1>talks about contact tracing, but if you use your access

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<v Speaker 1>control system seven in a building and you make everyone

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<v Speaker 1>who comes in log in and log out, which is

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<v Speaker 1>very easy and Latin intrusive, and you use the same

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<v Speaker 1>intendance space as you have a permanent record of who

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<v Speaker 1>is in the building at any point in time to

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<v Speaker 1>live been tenant spaces at any point in time, and

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<v Speaker 1>if someone turns out that they ended up having coronavirus,

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<v Speaker 1>you can go back and figure out who is around

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<v Speaker 1>them at the point that they may have been sick

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<v Speaker 1>and notify them and tell them to watch get tested

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<v Speaker 1>and watch for symptoms. And so all the things I

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<v Speaker 1>just described to actually leverage technology that's here today and

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<v Speaker 1>that building owners are starting to put into place, and

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<v Speaker 1>so Mark, where does privacy fit into all of this?

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<v Speaker 1>I mean, are we just going to have to get

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<v Speaker 1>used to giving up a certain amount of personal data?

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<v Speaker 1>And how do we best sort of draw that new line? Yeah,

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<v Speaker 1>it's a great question. So first of all, the biggest

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<v Speaker 1>thing is that helped data may get integrated into some

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<v Speaker 1>of this security system that we're describing, and help data

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<v Speaker 1>really needs a completely different level of security, and so

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<v Speaker 1>that's going to be built into uh the system so

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<v Speaker 1>that it doesn't reside, for instance, in any companies other

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<v Speaker 1>than your companies. Who knows should reside any in anyone

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<v Speaker 1>else's systems? UM, But you know, look, the tradeoff always

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<v Speaker 1>UH is always between security and privacy. And if you

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<v Speaker 1>look at the countries that have managed this the best,

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<v Speaker 1>they've made that trade off and they've gone further than

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<v Speaker 1>we will. In A big question everyone has for the

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<v Speaker 1>United States is you know, there's there's reasonable trade offs

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<v Speaker 1>between privacy and security, and I think if we really

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<v Speaker 1>want to get back to work, we're going to have

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<v Speaker 1>to make some of those. How quickly can we make

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<v Speaker 1>all these changes, because you're talking about a lot of

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<v Speaker 1>existing infrastructure, Office buildings. Uh. And as you say, this

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<v Speaker 1>is lasting, so how quickly can we change all of this? Well,

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<v Speaker 1>I think that's the great thing that as we started

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<v Speaker 1>thinking about this, a lot of the things I just

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<v Speaker 1>mentioned to you, buildings have today. It's just literally a

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<v Speaker 1>matter of turning them on, you know, turning on seven uh,

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<v Speaker 1>you know, using your card, your fib or. We have

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<v Speaker 1>an app that let's people get in use even make

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<v Speaker 1>sure your tenants to use the system like that for

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<v Speaker 1>contact raceing. Uh. Touchless systems are easy too. You can

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<v Speaker 1>quickly convert doors to electric doors so that when they're

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<v Speaker 1>presented with the credential, they can open. A lot of

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<v Speaker 1>the things we talk about are available today. Now there's

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<v Speaker 1>next generations of things that we're working on and others

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<v Speaker 1>are working on. They will make the system even quicker,

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<v Speaker 1>less intrusive, maybe even slightly better. But you don't need

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<v Speaker 1>to wait for that to make these buildings actually reasonably

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<v Speaker 1>safe for people to get back to work. So, Mark,

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<v Speaker 1>I would love to talk to you a little more

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<v Speaker 1>broadly about the real estate environment, because you know you've

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<v Speaker 1>invested pretty heavily in real estate over the course of

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<v Speaker 1>your career, both residential and commercial and Obviously, all that

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<v Speaker 1>we've been talking about really potentially has an impact on

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<v Speaker 1>not just how commercial real estate works, but the amount

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<v Speaker 1>of of real estate that a company needs at any

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<v Speaker 1>given time. I feel like we get conflicting reports on

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<v Speaker 1>we're gonna need a much less office space or we're

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<v Speaker 1>going to need more office space, depending sometimes on who

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<v Speaker 1>you're talking to and what business they're in. Where do

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<v Speaker 1>you net out on this? You know, it's really it's

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<v Speaker 1>a great question, because when this started, my mindset was

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<v Speaker 1>everyone's like, oh, this is a new way to work.

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<v Speaker 1>And I was like, tell them, show me one person

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<v Speaker 1>who's happier being in all the time, and uh, and

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<v Speaker 1>I'll believe that. Um And I look, there's a lot

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<v Speaker 1>of silver ligning to being home, a ton of them.

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<v Speaker 1>But I think people really have also a desire to

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<v Speaker 1>be in the same place as their colleagues. But I

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<v Speaker 1>will say the longer this drags on, you really start

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<v Speaker 1>to people start to form habits that I think are

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<v Speaker 1>going to be enduring. I don't think it means people

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<v Speaker 1>won't go back to work, but I think I really

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<v Speaker 1>do believe that this is stretched on that a lot

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<v Speaker 1>of the things that ways that people are working now

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<v Speaker 1>are not going to be the permanent way, but they'll

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<v Speaker 1>be incorporated into that, and yeah, that will have an

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<v Speaker 1>impact on the amount of space, I would say less.

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<v Speaker 1>I can't imagine a case where people are going to

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<v Speaker 1>need more um and I think people are going to

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<v Speaker 1>think about the office is a place to come and collaborate,

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<v Speaker 1>but maybe more flexibility on being able to work outside

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<v Speaker 1>of the office when they're working on things where they

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<v Speaker 1>can do that just as well, if not better. And

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<v Speaker 1>you know, the thing about markets is it only takes

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<v Speaker 1>the small incremental change to change the market, right, so

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<v Speaker 1>you know, if ten or shifts, that's a gigantic change

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<v Speaker 1>in the market. And I think I think there's a

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<v Speaker 1>really good chance that we're going to see some of

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<v Speaker 1>these things become permanent. So is the era of open

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<v Speaker 1>floor office space done? I mean, I think until there's

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<v Speaker 1>a you know, until there's a until there's a cure,

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<v Speaker 1>either a vaccine or a treatment for this, I think

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<v Speaker 1>that is absolutely the case. And the hope is is

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<v Speaker 1>that that happens, it happens reasonably quickly, and that there's

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<v Speaker 1>not another one of these behind it. I I think

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<v Speaker 1>if we get to the point where there's a vaccine

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<v Speaker 1>or treatment. I think people will go back to that.

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<v Speaker 1>I don't like we're gonna all go back to being

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<v Speaker 1>our own offices. Um. But until that comes, I think

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<v Speaker 1>you're not going to see people working in open environments

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<v Speaker 1>unless there's plexo glass between cubes, which is something that

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<v Speaker 1>people are using are going to start using. So, Mark,

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<v Speaker 1>I wonder about a place like you know, your town, Washington,

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<v Speaker 1>d C. Where you know, you've got pretty vibrant suburbs,

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<v Speaker 1>but you've also had a city I was fortunate enough

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<v Speaker 1>to go to college there that really has you know,

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<v Speaker 1>blossomed in a whole new and different way with a

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<v Speaker 1>lot of sort of renovation and maybe some gentrification, which

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<v Speaker 1>is a whole other debate that will have another time

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<v Speaker 1>about the things that have happened in Washington. But I

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<v Speaker 1>do wonder, you know, as someone who is as deeply

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<v Speaker 1>involved in that city as you are, how does it

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<v Speaker 1>change a city like Washington, again setting politics aside, but

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<v Speaker 1>just as as sort of a physical place. Yeah, so

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<v Speaker 1>let's let's talk about the real Washington, not but Washington

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<v Speaker 1>that you hear about on the TV that federal government. Um,

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<v Speaker 1>the real Washington, which is you said, has really become

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<v Speaker 1>a really incredibly vibrant, livable city. In the last ten

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<v Speaker 1>twenty years, a lot has been built on the backs

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<v Speaker 1>of an emergence of great restaurants, entertainment venues, UM and

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<v Speaker 1>things for people just have a high quality of life. Obviously,

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<v Speaker 1>we've always had great new themes and the rent and

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<v Speaker 1>performing arts. UM. One of the things that I was

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<v Speaker 1>my greatest concern is the small businesses and particularly restaurants,

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<v Speaker 1>and in Alina's because that has in a city like Washington,

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<v Speaker 1>but it's happened in cities across America on those eCos

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<v Speaker 1>systems took decades to build, and this is going to

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<v Speaker 1>be really difficult for many many, many of those establishments

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<v Speaker 1>to survive. UM. Even if you get back, very few

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<v Speaker 1>restaurants are viable on fifty percent capacity, which is what

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<v Speaker 1>people are saying. They can't pay the rent on fifty campath,

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<v Speaker 1>they can't pay the other expenses, and that's the recommended guidance.

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<v Speaker 1>And you know, these are businesses that even with p

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<v Speaker 1>p P and other things, just don't have the capital

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<v Speaker 1>to withstand a long period where they're out of business.

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<v Speaker 1>And it's something that we're I'm part of a group

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<v Speaker 1>in d C that's totally focused on this because it's

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<v Speaker 1>such an important issue for a quality of life, for employment,

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<v Speaker 1>for everything in our city, but in so many And

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<v Speaker 1>I hope this is something that uh, you know, political

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<v Speaker 1>leaders and people in government really focus on because it

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<v Speaker 1>is the most vulnerable of the small businesses. It will

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<v Speaker 1>be the last to come back. There is a misnomer

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<v Speaker 1>that opening them up at less capacity or just doing

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<v Speaker 1>delivery is is viable, and it really isn't. It's a

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<v Speaker 1>it's a band aid at best. And um, and I

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<v Speaker 1>really think it's going to take a lot of focus

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<v Speaker 1>and a good amount of resources to make sure we

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<v Speaker 1>don't destroy decades of process of progress in cities like ours.

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<v Speaker 1>So we need to talk sports. As Jason t you

0:11:57.840 --> 0:12:01.440
<v Speaker 1>up earlier. Um, you know you are certainly well involved

0:12:01.520 --> 0:12:03.880
<v Speaker 1>in the sports world Mark as well. You are the

0:12:03.880 --> 0:12:08.080
<v Speaker 1>founder and owner of the Washington Castle's franchise, and more

0:12:08.160 --> 0:12:10.400
<v Speaker 1>so the sports world. We've been having a lot of

0:12:10.400 --> 0:12:14.559
<v Speaker 1>conversations about that. Certainly big events, sporting events, it's a

0:12:14.600 --> 0:12:16.560
<v Speaker 1>while before they come back. How do you see it

0:12:16.640 --> 0:12:19.040
<v Speaker 1>and what are the conversations, the smart conversations that you're

0:12:19.040 --> 0:12:22.000
<v Speaker 1>having around this. Yes, so we were in the middle

0:12:22.040 --> 0:12:25.440
<v Speaker 1>of our sports season with the Overwatch League, and had

0:12:25.600 --> 0:12:28.840
<v Speaker 1>gotten off to a great start with our first two weekends,

0:12:29.200 --> 0:12:31.360
<v Speaker 1>and there was a huge amount of enthusiasm and we

0:12:31.400 --> 0:12:33.520
<v Speaker 1>had to put that on pause. The great thing about

0:12:33.520 --> 0:12:35.880
<v Speaker 1>E sports is the season has continued because people can

0:12:35.880 --> 0:12:39.120
<v Speaker 1>play virtually and uh and so that's actually been a

0:12:39.120 --> 0:12:41.199
<v Speaker 1>bit of a blessing. The real the big one I'm

0:12:41.200 --> 0:12:43.240
<v Speaker 1>focused on is I'm now the owner of the City

0:12:43.240 --> 0:12:46.760
<v Speaker 1>Open Tennis tournament, which is the fifth biggest tennis tournament

0:12:46.800 --> 0:12:49.120
<v Speaker 1>in the United States. But it's actually the first now

0:12:49.280 --> 0:12:53.400
<v Speaker 1>tennis event back in the world since Wimbledon has been canceled. Uh.

0:12:53.440 --> 0:12:56.640
<v Speaker 1>That's on the schedule, UH, and it's the first week

0:12:56.679 --> 0:12:59.679
<v Speaker 1>in March, and we're trying to figure out if we're

0:12:59.679 --> 0:13:02.600
<v Speaker 1>going to be able to play it most realistically with

0:13:02.640 --> 0:13:05.360
<v Speaker 1>either no fans or a small number of fans now

0:13:05.880 --> 0:13:08.640
<v Speaker 1>and I think this is really instructive because this also

0:13:08.679 --> 0:13:11.720
<v Speaker 1>precains to a number of our other businesses. On the surface,

0:13:11.840 --> 0:13:16.080
<v Speaker 1>you can imagine it shouldn't be that hard to test

0:13:16.160 --> 0:13:19.840
<v Speaker 1>and protect, you know, a hundred tennis players, male and

0:13:19.840 --> 0:13:22.400
<v Speaker 1>female tennis players and their staff. By the time we

0:13:22.400 --> 0:13:24.920
<v Speaker 1>get to August, that should be But I will say

0:13:24.920 --> 0:13:26.760
<v Speaker 1>when you really peel back the onion and you go

0:13:26.880 --> 0:13:28.920
<v Speaker 1>layer and layer and layer in what it's going to

0:13:29.000 --> 0:13:32.160
<v Speaker 1>take to make it absolutely safe, it's much more daunting

0:13:32.160 --> 0:13:34.200
<v Speaker 1>than it looks at the surface. And I think that's

0:13:34.200 --> 0:13:38.120
<v Speaker 1>why you see in other sports people saying we're going

0:13:38.160 --> 0:13:40.520
<v Speaker 1>to be back and we're gonna go play in a

0:13:40.600 --> 0:13:43.720
<v Speaker 1>neutral place, or we're going to create these bubbles, and

0:13:43.760 --> 0:13:46.840
<v Speaker 1>then they get delayed and delayed because the more you

0:13:46.880 --> 0:13:49.880
<v Speaker 1>dig into it, the harder it is. Now. I do

0:13:49.960 --> 0:13:52.600
<v Speaker 1>believe there's answers. I believe tennis is a sport that

0:13:52.960 --> 0:13:55.720
<v Speaker 1>you should be able to play. Whether we can figure

0:13:55.720 --> 0:13:57.920
<v Speaker 1>it out in August, we've got another month to make.

0:13:57.960 --> 0:14:00.600
<v Speaker 1>That decision is something we're working a and night on

0:14:00.640 --> 0:14:02.840
<v Speaker 1>and a lot of people are working on. I would

0:14:02.880 --> 0:14:06.840
<v Speaker 1>just say that, um, it's a lot harder because you

0:14:06.920 --> 0:14:09.280
<v Speaker 1>really do want to make sure it's absolutely safe, and

0:14:09.320 --> 0:14:11.320
<v Speaker 1>the amount of things that have to come together to

0:14:11.360 --> 0:14:15.880
<v Speaker 1>create an absolutely safe environment is um is very complex,

0:14:16.600 --> 0:14:18.719
<v Speaker 1>and so who I will also say that sports is

0:14:18.760 --> 0:14:22.000
<v Speaker 1>critical to the psychology of our country and everyone wants

0:14:22.120 --> 0:14:24.880
<v Speaker 1>to come back. You know, yeah, No, it's it's a

0:14:24.960 --> 0:14:26.720
<v Speaker 1>it's a great point and I mean, and Carol and

0:14:26.800 --> 0:14:29.400
<v Speaker 1>I have had the good fortune of UH broadcasting from

0:14:29.400 --> 0:14:32.240
<v Speaker 1>the US Open for the last few years, and you know,

0:14:32.280 --> 0:14:34.080
<v Speaker 1>it's something we look forward to. And I know that

0:14:34.400 --> 0:14:36.960
<v Speaker 1>UH City Open is is a great run up to

0:14:36.960 --> 0:14:40.440
<v Speaker 1>to that. I mean, I do wonder Mark, who were

0:14:40.480 --> 0:14:44.200
<v Speaker 1>you sort of taking your cues from H in that regard,

0:14:44.240 --> 0:14:48.200
<v Speaker 1>because one thing we know about tennis is um it's complicated,

0:14:48.560 --> 0:14:51.360
<v Speaker 1>to say the least in terms of the governance and

0:14:51.360 --> 0:14:54.240
<v Speaker 1>and all the decision making. And I know you're probably

0:14:54.240 --> 0:14:56.760
<v Speaker 1>looking even beyond tennis to things like even what we

0:14:56.800 --> 0:15:00.520
<v Speaker 1>saw with the UFC over the weekend and the discussions

0:15:00.560 --> 0:15:04.080
<v Speaker 1>that baseball is having. How do you sort of formulate

0:15:04.320 --> 0:15:07.360
<v Speaker 1>a strategy? Who are you looking to here? Yes? So

0:15:07.440 --> 0:15:10.920
<v Speaker 1>the good thing about times like this is it really

0:15:10.960 --> 0:15:13.600
<v Speaker 1>does bring people together. And I'll tell you the tennis world,

0:15:13.600 --> 0:15:15.560
<v Speaker 1>I think is a great example that you kind of

0:15:15.600 --> 0:15:19.640
<v Speaker 1>described the traditional balkanization of the grand plans, the A

0:15:19.680 --> 0:15:22.320
<v Speaker 1>t P, the w t A, the governing bodies, etcetera.

0:15:22.720 --> 0:15:25.760
<v Speaker 1>But but in this time people have really come together

0:15:26.120 --> 0:15:30.280
<v Speaker 1>UM to collaborate. And so we're working very closely with

0:15:30.320 --> 0:15:31.960
<v Speaker 1>the A t P, the w t A, the U

0:15:32.000 --> 0:15:34.520
<v Speaker 1>s t A in our city to figure out the

0:15:34.560 --> 0:15:37.360
<v Speaker 1>city open. And you know people may or may not

0:15:37.440 --> 0:15:39.440
<v Speaker 1>have seen, but there's been talking about the men's and

0:15:39.440 --> 0:15:43.000
<v Speaker 1>women's towards actually merging. Results of this would which would

0:15:43.000 --> 0:15:45.000
<v Speaker 1>have a lot of benefit, and it would take a

0:15:45.040 --> 0:15:47.920
<v Speaker 1>time of crisis to actually force people to think differently,

0:15:48.440 --> 0:15:51.440
<v Speaker 1>and also the experience of collaborating, which they've been doing

0:15:51.520 --> 0:15:54.280
<v Speaker 1>and seeing how well it can work. So um, I'd

0:15:54.280 --> 0:15:57.560
<v Speaker 1>say people are working really really well together. But the

0:15:57.600 --> 0:16:00.120
<v Speaker 1>but the bigger point you make, which contains every thing

0:16:00.160 --> 0:16:02.280
<v Speaker 1>outside of sports, and to bring back to where we

0:16:02.280 --> 0:16:06.720
<v Speaker 1>were with why Castle created this framework is because it's

0:16:06.760 --> 0:16:10.240
<v Speaker 1>extraordinary to me how there really is a lack of

0:16:10.480 --> 0:16:14.760
<v Speaker 1>authoritative sources on any of this. And you know we've

0:16:14.760 --> 0:16:18.280
<v Speaker 1>spent I mean I spend seven days a week pretty

0:16:18.360 --> 0:16:22.280
<v Speaker 1>much all day devouring every bit of information I can

0:16:22.280 --> 0:16:26.000
<v Speaker 1>either read or talk to experts or participate on calls.

0:16:26.600 --> 0:16:29.760
<v Speaker 1>And there is no authoritative source on any of this.

0:16:30.080 --> 0:16:34.920
<v Speaker 1>And um and and and the experts can degree can

0:16:34.960 --> 0:16:38.680
<v Speaker 1>disagree to a huge extent on for instance, the accuracy

0:16:38.720 --> 0:16:42.200
<v Speaker 1>of the tests. Some experts will tell you the tests

0:16:42.240 --> 0:16:45.320
<v Speaker 1>if they're FDA proved, and the sample is good that

0:16:45.400 --> 0:16:49.880
<v Speaker 1>they are close to accurate. Other real experts will tell

0:16:49.920 --> 0:16:54.520
<v Speaker 1>you publicly and some privately that there's as much as

0:16:53.280 --> 0:16:59.280
<v Speaker 1>a false negative. Right, This is an issue that I

0:16:59.360 --> 0:17:03.520
<v Speaker 1>have not seeing people as focused on as I would expect,

0:17:03.560 --> 0:17:08.280
<v Speaker 1>because it is literally extreme opinions from people who are

0:17:08.280 --> 0:17:11.800
<v Speaker 1>considered the world's experts. And depending on where you come

0:17:11.840 --> 0:17:15.640
<v Speaker 1>on out on that dramatically changes your projection of where

0:17:15.640 --> 0:17:17.879
<v Speaker 1>the world's going and how you build systems around it,

0:17:17.920 --> 0:17:20.520
<v Speaker 1>because if the test is accurate, you can do one thing,

0:17:20.520 --> 0:17:22.640
<v Speaker 1>and if it's not, you have to do very different things.

0:17:22.720 --> 0:17:27.200
<v Speaker 1>And so again it's it's and and I'd say that's

0:17:27.200 --> 0:17:29.520
<v Speaker 1>one of the extreme examples, but I'm seeing that in

0:17:29.600 --> 0:17:32.600
<v Speaker 1>virtually every element of how do you bring people back

0:17:32.640 --> 0:17:37.040
<v Speaker 1>to work? Now, it's it's really it's really really interesting. Unfortunate.

0:17:37.080 --> 0:17:38.439
<v Speaker 1>We're gonna have to leave it there. We could talk

0:17:38.480 --> 0:17:41.520
<v Speaker 1>to you all afternoon and evening. Mark, i'n what a treat.

0:17:41.560 --> 0:17:43.639
<v Speaker 1>Thank you so much for spending so much time with us,

0:17:43.720 --> 0:17:46.520
<v Speaker 1>Chairman of Castle Systems, uh and so much more. As

0:17:46.520 --> 0:17:47.680
<v Speaker 1>you just heard him describe