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Speaker 1: Hey, there are folks.

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Speaker 2: It is Tuesday, January sixth and the White House. Well,

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Speaker 2: they got their guy in Venezuela, they got Moduro. Now

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Speaker 2: they have a new target, Hilton Hotels and with that, welcome.

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Speaker 1: To this episode of Amy A. TJ. Rhoads.

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Speaker 2: I knew this story was gonna go crazy because Maga

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Speaker 2: got one now and it was handed to a molti

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Speaker 2: platter by Hilton Hotels. I couldn't believe how this story

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Speaker 2: went crazy. Refuse to allow ice agents to stay in

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Speaker 2: a hotel and now this could absolutely hurt the bottom

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Speaker 2: line of an international hotel chain.

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Speaker 3: It already has hurt the bottom line of an international

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Speaker 3: hotel chain based on one independent franchise outside of Minneapolis.

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Speaker 3: Were talking about a Hampton Inn in the Minneapolis area,

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Speaker 3: but DHS posted this on x This is what started

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Speaker 3: this entire firestorm. No room at the end at Hilton

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Speaker 3: Hotels has launched a coordinated campaign in Minneapolis to refuse

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Speaker 3: service to DHS law enforcement. When officers attempted to book

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Speaker 3: rooms using official government emails and rates, Hilton Hotels maliciously

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Speaker 3: canceled their reservations.

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Speaker 4: This is unacceptable.

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Speaker 3: Why is Hilton Hotels siding with murderers and rapists to

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Speaker 3: deliberately undermine and impede DHS law enforcement from their mission

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Speaker 3: to enforce our nation's immigration laws.

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Speaker 2: I hate, I hate that we do this. This is

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Speaker 2: awful on all I hate that. You know what, It

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Speaker 2: didn't hit me until you just read. I've read that myself.

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Speaker 1: That is awful.

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Speaker 2: Well, I mean, come on, you use Okay, we need

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Speaker 2: to explain what the story is and then maybe you'll

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Speaker 2: be outraged, because the outrage is our only reaction. They

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Speaker 2: just fired up their whole base. That post is BS. Okay,

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Speaker 2: it is this hotel. I think what they did is BS.

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Speaker 2: But then we compounded by putting this out there. Read

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Speaker 2: that second and start from the top again.

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Speaker 3: This is at all caps, no room at the inn exclamation.

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Speaker 1: Okay, fine, that's clever. I'll give you that.

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Speaker 4: Okay.

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Speaker 3: At Hilton Hotels has launched a coordinated campaign in Minneapolis.

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Speaker 4: Stop not true. Not it's not true.

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Speaker 2: And it wasn't even Hilton actually, and we'll get into that,

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Speaker 2: but go ahead.

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Speaker 3: To refuse service to DHS law enforcement. When officers attempted

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Speaker 3: to book rooms using official government emails and rates, Hilton

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Speaker 3: Hotels malicious canceled their reservations. This is unacceptable all caps.

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Speaker 3: And here is the real sendinary part. Why is Hilton

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Speaker 3: Hotels siding with murderers and rapists to deliberately undermine and

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Speaker 3: impede DHS.

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Speaker 4: Law enforce from their mission to enforce our nations.

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Speaker 2: And that's propaganda and it sends a message to other folk.

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Speaker 2: You're just riling people up for no reason, for no reason.

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Speaker 2: So to explain what happened here, Yes, as you all

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Speaker 2: have seen the news and we've talked about here plenty,

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Speaker 2: there is an increased law enforcement presence in Minnesota right now,

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Speaker 2: just in general. There's the fraud investigation going on, but

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Speaker 2: also a lot of crackdown with ICE agents, so they

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Speaker 2: have been flooding that area for the most part.

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Speaker 1: Some agents tried to book a hotel.

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Speaker 3: Lakeville, Lakeville, Yes, Hampton's Hampton in Lakeville, Yes.

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Speaker 2: All right, try to book some rooms. Their reservations end

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Speaker 2: up getting canceled. Now Roades, this is legit, and I

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Speaker 2: think this is crazy. This email that's been put out

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Speaker 2: from some representative from Hampton telling these ICE agents they're

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Speaker 2: getting canceled.

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Speaker 4: Correct.

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Speaker 3: So the Department of Homeland Security, under their very clever

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Speaker 3: social media post by the way the ICE account on

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Speaker 3: x also, Hey Hilton Hotels, why did your team in

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Speaker 3: Minneapolis cancel our federal law enforcement officer and agent's reservations?

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Speaker 4: Like very snarkily.

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Speaker 3: So they then put these photos like screenshots of two

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Speaker 3: separate emails. The first one is this email is in

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Speaker 3: regards to the reservation you made with the Hampton in

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Speaker 3: Lakeville property. We have noticed an influx of GOV reservations

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Speaker 3: made today that have been for DHS, and we are

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Speaker 3: not allowing any ICE or immigration agents to stay at

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Speaker 3: our property. If you are with DHS or immigration, let

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Speaker 3: us know as we will have to cancel your reservation.

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Speaker 1: Okay, that's I think.

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Speaker 2: If they that is legit, and it's been acknowledged that

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Speaker 2: that is legit, I think that's wrong. I do think

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Speaker 2: it's wrong. If they have their reasons for it, I

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Speaker 2: will listen and I will concede. But there have been

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Speaker 2: protests at some of these hotels in the area, and

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Speaker 2: maybe they just don't want that heat, and that's fine,

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Speaker 2: but I do actually think it's wrong to deny a

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Speaker 2: hotel room. We could talk about legalities here in a minute,

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Speaker 2: but I do I think that's wrong.

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Speaker 3: I agree, and also there was a second email put

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Speaker 3: up that said, after further investigation online, we have found

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Speaker 3: information about immigration work connected with your name, and we

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Speaker 3: will be canceling your upcoming reservation.

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Speaker 4: So that even sounds.

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Speaker 3: Like someone googled someone's name to find out if they

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Speaker 3: were a federal agent.

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Speaker 4: That's also problematic.

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Speaker 3: It is and should be pointed out that back in

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Speaker 3: twenty twenty, in Trump's first administration, Hilton did come out

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Speaker 3: and say that they were against it was against their

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Speaker 3: policy to have migrants or children being held in their hotels.

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Speaker 3: They said, we are not a prison. We do not

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Speaker 3: condone incarcerating people in our hotels. So perhaps I'm just

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Speaker 3: wondering if that occurrence back in twenty twenty might have

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Speaker 3: prompted the overreaction perhaps by DHS to put this all

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Speaker 3: out publicly, because this isn't the first time that they

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Speaker 3: have had some sort of issue with Hilton, or Hilton

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Speaker 3: had an issue with what they were doing.

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Speaker 2: Yeah, well, you say, possibly the reaction of DHS could

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Speaker 2: possibly inform the reaction of this hotel as well, thinking

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Speaker 2: back and thinking, maybe there's some stuff that'll be going

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Speaker 2: on in the hotel we don't like. Fine, I think

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Speaker 2: so far the story. It makes sense and is legit,

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Speaker 2: and I think it's wrong what the hotel did. But

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Speaker 2: why can cooler heads never prevail to make a phone

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Speaker 2: call to reach out because they had one here? I

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Speaker 2: think this is one where the administration you actually got one.

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Speaker 2: You're actually in the right, and I think majority of

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Speaker 2: people would be on your side. And they know it,

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Speaker 2: and they took advantage of it.

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Speaker 4: They politicized it.

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Speaker 1: They did when they were right.

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Speaker 2: I can't even I can't argue with the administration that yes,

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Speaker 2: these guys shouldn't have gotten reservations, not at all. I can't.

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Speaker 2: But then the administration turns around. It makes me feel

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Speaker 2: bad about them being right.

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Speaker 4: Because of how they handled it.

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Speaker 3: And look Hilton. The reaction from Hilton came quickly. It

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Speaker 3: was swift. We should read their statements because they first

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Speaker 3: of all, distance there's one from Hilton itself, and then

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Speaker 3: there's one from the hotel management company that oversees this

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Speaker 3: particular property.

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Speaker 4: So Hilton said this, this.

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Speaker 3: Hotel is independently owned and operated for sentence, and these

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Speaker 3: actions were not reflective of Hilton values. We have been

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Speaker 3: in direct contact with the hotel. They have apologized for

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Speaker 3: the actions of their team, which was not in keeping

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Speaker 3: with their policies. They have taken immediate action to resolve

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Speaker 3: this matter and are contacting impacted guests to ensure that

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Speaker 3: they are accommodated.

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Speaker 4: That was the right response.

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Speaker 1: Yes, it was the only one so far, so good.

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Speaker 3: Yes, and the hotel management company said this. We are

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Speaker 3: in touch with the impacted guests to ensure that they

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Speaker 3: are accommodated. We do not discriminate against any individuals or

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Speaker 3: agencies and apologize to those impacted. We are committed to

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Speaker 3: welcoming all guests and operating in accordance with brand standards,

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Speaker 3: applicable laws, and our role as a professional hospitality provider.

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Speaker 3: All good, right, And yet Hilton shares fell two point

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Speaker 3: five percent on Monday. And if you look on social

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Speaker 3: media and you see what conservative pundits are putting out

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Speaker 3: there and how Americans are reacting, you'll understand why there

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Speaker 3: are calls for full boycotts. And there is outrage, outrage

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Speaker 3: everywhere about what happened. And so even the Google reviews

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Speaker 3: people are calling them an American giving them one stars.

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Speaker 3: You know, people go do that to try and make

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Speaker 3: the hotel chain actually actually suffer.

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Speaker 2: There's there's a word for that that they do they

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Speaker 2: when they flood of the reviews.

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Speaker 1: There's a something this is a thing I cannot.

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Speaker 4: Remember the verb that I do not know.

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Speaker 3: But like Alex Jones puts out treason alert in all

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Speaker 3: caps treason alert, Hilton Hotels cancel reservations for ice agents.

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Speaker 3: This hotel chain has issued a statement publicly citing with

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Speaker 3: illegal alien invaders, rapists and murderers. They did not issue

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Speaker 3: a statement publicly sighting with any of that. They actually

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Speaker 3: issued a statement apologizing. See all of this misinformation is

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Speaker 3: so frustrating. And then from what he says, people didn't

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Speaker 3: read the story, they didn't listen or go further in

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Speaker 3: past the headline. And then they see Alex Jones say

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Speaker 3: that Hilton has now issued a statement sighting with rapist

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Speaker 3: and murderers.

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Speaker 4: And then you have people.

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Speaker 3: Calling for boycott's, drop the hammer on them, boycott them.

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Speaker 4: This is all on X.

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Speaker 2: I am genuinely sad about this story. Just another example

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Speaker 2: of where we are in this country and how we

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Speaker 2: fire each other up, we make sure we stay divided

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Speaker 2: and cooler heads leadership just doesn't prevail. There's no reason,

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Speaker 2: I don't know, somebody should get to the bottom of it,

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Speaker 2: and I'm curious, and I think the hotel was wrong,

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Speaker 2: but robes a mistake even if it was completely intentional,

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Speaker 2: and whoever had malicious intent, this team, that local thing,

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Speaker 2: it becomes an international hotel chain, is actually siding with

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Speaker 2: murderers and rapists. We support murders and rapists more than

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Speaker 2: we support our own law enforcement. Is an absurd thing

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Speaker 2: to allege based on this. I just that makes me sad.

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Speaker 2: And there are people that promote this, and if I can,

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Speaker 2: we can encourage. We do it all the time on

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Speaker 2: our podcast road. We can encourage anybody to just take

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Speaker 2: a beat. Don't believe a headline. Please learn for yourself,

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Speaker 2: because you end up making yourself stupid. If you just

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Speaker 2: believe in Alex Jones headline, if you just believe Amy

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Speaker 2: and TJ podcast headline, did dive into it a little

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Speaker 2: yourself before you get outraged and go out there start

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Speaker 2: spewing at your family gathering or at work misinformation that

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Speaker 2: you're so passionate and outraged about that's completely false. This

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Speaker 2: makes me so damn sad. I was wanted to do

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Speaker 2: this update. Now we're gotten into it and we're talking,

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Speaker 2: I am so sad. About this is awful.

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Speaker 3: And what you're saying is you've got you've got one

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Speaker 3: one person, maybe even responsible.

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Speaker 4: I don't know how many employees.

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Speaker 3: Were involved in writing those emails, but it could just

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Speaker 3: be one person. And now and there's a little bit

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Speaker 3: of truth, right, There is a lot of truth to

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Speaker 3: some of the headlines. So that's the problem with these

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Speaker 3: types of stories, because there is something that happened that

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Speaker 3: needs to be addressed. But it's so I shouldn't. I

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Speaker 3: don't want to minimize what those folks felt like when

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Speaker 3: they were turned away or when they got their cancelation.

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Speaker 3: But it was an isolated hotel, specific hotel, not even

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Speaker 3: a chain, just one hotel and maybe even one employee.

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Speaker 4: And now this.

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Speaker 3: Huge firestorm has erupted, and if we can all just

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Speaker 3: take a breath and get some perspective and give each

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Speaker 3: other a little bit of grace. People make mistakes and

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Speaker 3: apologies were immediately handed out, and it's not good enough.

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Speaker 3: And we want to be able to say you're the

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Speaker 3: bad guy and I'm the good guy, and you're the

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Speaker 3: bad guy and I'm the good guy.

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Speaker 4: That's the problem.

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Speaker 2: Now I feel stupid because we know what this is about.

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Speaker 2: This is people trying to get audiences, trying to get followers.

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Speaker 2: You play into people's greatest fears, and you just you

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Speaker 2: beat it into the ground. You just beat it. You

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Speaker 2: scare these immigrants. Look who's hurting you. You scared these people.

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Speaker 2: You're not happy with your job, you lost your job.

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Speaker 2: Look who's taking it these immigrants, And he's rapists. And

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Speaker 2: you're playing on people's fears and working people up instead

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Speaker 2: of bringing people together. And that I am desperate for

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Speaker 2: leadership in this country. This was such an easy moment

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Speaker 2: to be the bigger person. DHS. You want to call

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Speaker 2: them first, you want to look into this first. No,

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Speaker 2: because that doesn't help us politically. You know what helps

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Speaker 2: to get everybody worked up? Say that this hotel chain

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Speaker 2: that you have no chance of having even staying in

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Speaker 2: the penthouse of one of their places, you can't even

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Speaker 2: you can't afford, so you certainly can't understand the finances

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Speaker 2: and how rich these people are. See what these rich

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Speaker 2: people are doing to you. They're kicking out the agents

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Speaker 2: who are trying to keep you safe. Jesus Crobs, Yep,

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Speaker 2: that's just politics. I'm just begging everybody. Nobody is gonna

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Speaker 2: change in DC and how this goes. But we have

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Speaker 2: to do better about these stories, behave and to not

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Speaker 2: just get outraged because Alex Jones tells you to in

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Speaker 2: the headline exactly. So I did not expect to get

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Speaker 2: worked up about this one. Well, you just pissed me off.

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Speaker 2: But stay here, folks, when we come back, I'm gonna

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Speaker 2: calm down. But also, this move they made, is it

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Speaker 2: even legal? Is their precedent for something like this happening before?

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Speaker 1: Stay here? Okay?

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Speaker 2: We continue here on Amy and a much calmer TJ.

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Speaker 2: This story is mad. This is one robes where I

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Speaker 2: always think, Wow, there was an opportunity to show something,

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Speaker 2: to showcase different sides coming together and having a good outcome.

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Speaker 2: Could you imagine there being a press conference out there,

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Speaker 2: the owners of the hotel and the ICE agents standing

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Speaker 2: together and doing something that shows the rest of the

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Speaker 2: country it's okay to disagree but still work together. It's okay, Now,

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Speaker 2: that's not what happened, I said, a calmer TJ. Why

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Speaker 2: don't you take it?

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Speaker 3: Well, we were talking about whether or not it's even

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Speaker 3: legal for a hotel chain to refuse to accommodate a guest,

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Speaker 3: and from what I could find online, and I'm with

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Speaker 3: several law sites where actually there are lawyers who represent

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Speaker 3: hotel chains giving them advice and what the law says.

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Speaker 3: And here is what I got. Hotels can legally turn

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Speaker 3: away guests for legitimate reasons such as over capacity, failure

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Speaker 3: to comply with hotel policies, inability to pay, or what

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Speaker 3: they call high risk tenants.

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Speaker 4: Also, you can turn someone.

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Speaker 3: Away if the safety if there's a safety issue, or

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Speaker 3: if a guest behavior ist is deemed likely to disrupt

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Speaker 3: the peace and comfort of other patrons or pose a

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Speaker 3: risk to the staff.

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Speaker 4: You mentioned the protests.

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Speaker 3: This is happening outside of hotels where they are actually

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Speaker 3: making loud noises to try and make sure they can't sleep,

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Speaker 3: just to be completely disruptive. And these protests are happening

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Speaker 3: specifically in the Minneapolis area. So I wonder if there

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Speaker 3: was that going on outside this hotel. I don't know

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Speaker 3: that it was, but I feel like there's enough gray

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Speaker 3: area in that speak legal speak, that you could probably

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Speaker 3: be justified in saying we don't sorry, but we're not

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Speaker 3: allowing ice agents right now.

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Speaker 1: Well that's not a fight you would want to know,

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Speaker 1: but that was your point.

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Speaker 3: They have some legal there is some, there is some,

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Speaker 3: And you mentioned precedent in terms of the Supreme Court,

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Speaker 3: because we remember it was a few years ago where

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Speaker 3: you had a bakery I believe, who didn't want to

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Speaker 3: bake a cake for an LGBTQ plus couple, and it

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Speaker 3: went all the way to the Supreme Court, and the

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Speaker 3: Supreme Court did ultimately say that because it violated that baker,

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Speaker 3: that baker's or that that that owner's religious beliefs, that

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Speaker 3: they had the right to refuse service. So this has

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Speaker 3: been questioned and challenged before in different ways.

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Speaker 4: And so it's look, legally can be one thing.

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Speaker 3: When you're going to get a financial hit and boycotts

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Speaker 3: are being called, you have to do damage control on

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Speaker 3: a whole other level. It doesn't matter if you could

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Speaker 3: even say the laws on your side. You have a

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Speaker 3: PR problem, a major PR problem right now.

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Speaker 2: Again, it's it's it's the Hampton Inn in Lakeville. This

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Speaker 2: isn't the Ritz in Half Moon Bay. I mean, it's

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Speaker 2: it's not necessary.

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Speaker 1: I mean, I'm just I.

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Speaker 3: Mean, Hilton runs nine thousand hotels around the world this

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Speaker 3: and most of them, by the way, are independently owned.

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Speaker 3: Most of them are franchised.

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Speaker 4: Out. So it isn't Hilton, so to speak, but.

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Speaker 3: It's still under They has their name and it's under

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Speaker 3: their umbrella, and so they still have to take some responsibility.

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Speaker 4: But it's just the perspective.

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Speaker 3: Yes, please one Hampton Inn in Lakeville, Minnesota, with a

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Speaker 3: nine thousand plus hotel chain around the world.

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Speaker 1: I again ropes.

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Speaker 2: We just this isn't a story where you need to

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Speaker 2: necessarily take a take a side and be outraged. This

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Speaker 2: is an opportunity for us to have a conversation about something.

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Speaker 2: And we always always say, you've got to support these

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Speaker 2: guys out there doing a job that they're ordered to do,

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Speaker 2: and you can't be mad at the ICE agents for

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Speaker 2: carrying out their jobs. Plenty of people are mad at them,

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Speaker 2: but these instructions are.

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Speaker 4: Not They're following orders.

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Speaker 2: What they're doing, what they're supposed to do and like it,

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Speaker 2: love it, hated, but you just can't personally take it

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Speaker 2: out necessarily on these guys hotel. I can understand, what

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Speaker 2: if it's disturbing the other guests, Maybe their bottom line

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Speaker 2: is being impacted by having so many ICE agents there

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Speaker 2: because other people want to stake Maybe that's the case,

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Speaker 2: But I just don't care. All I care about here

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Speaker 2: is admitting we made a mistake. This is how it happened,

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Speaker 2: It shouldn't have been done. The employee that did it,

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Speaker 2: This is what's happening to that person. We are retraining.

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Speaker 2: We are dada da and just say it and move on.

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Speaker 2: DHS putting it out. I'm okay putting it out, but

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Speaker 2: when you're getting people in this heated political climate worked

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Speaker 2: up to say that an international chain is supporting rapists

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Speaker 2: and murderers, you put a target on their backs at

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Speaker 2: every one of those nine thousand locations for reasons that

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Speaker 2: most people aren't going to investigate. They just saw the

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Speaker 2: DHS official Twitter account putting that out there and that's

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Speaker 2: all they read. So we just folks, We plead with you,

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Speaker 2: please please take a beat when you see something like

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Speaker 2: this come up, and don't let outrage be your immediate

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Speaker 2: response before you look into these things.

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Speaker 1: And this is a sad one. I'm sorry even suggest

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Speaker 1: that we.

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Speaker 3: Do, but it's an important one because I think this

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Speaker 3: is exactly how we should be talking about these types

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Speaker 3: of stories. Yes, it's our job to report on what happened,

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Speaker 3: but I think it's also important to give the perspective

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Speaker 3: that sometimes is missing in a lot of these stories,

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Speaker 3: and certainly you don't get it in a headline. And

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Speaker 3: when you read the comments, you can see the people

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Speaker 3: who actually read the article and people who just read

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Speaker 3: the headline, and there is a difference.

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Speaker 2: Don't be the latter, is all we're trying to say,

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Speaker 2: folks read beyond the headline. And with that we always

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Speaker 2: appreciate you listening to us on behalf of my dear

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Speaker 2: Amy Robot. I am a much calmer dj Olms now

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Speaker 2: talk