1 00:00:01,520 --> 00:00:04,720 Speaker 1: Ron and Ian. Here's a ten year old Toyota Prius 2 00:00:04,760 --> 00:00:08,320 Speaker 1: that in ten years, eight years prior of being serviced 3 00:00:08,320 --> 00:00:11,520 Speaker 1: by the dealer, it was almost forty three pages of 4 00:00:11,600 --> 00:00:22,599 Speaker 1: service history. And in a little over eight years, the 5 00:00:22,800 --> 00:00:26,120 Speaker 1: Car Doctor, I get run scandal and I'm not pulling 6 00:00:26,120 --> 00:00:28,160 Speaker 1: a code on okay. And the reason you're not pulling 7 00:00:28,160 --> 00:00:31,920 Speaker 1: a code is because the computer thinks everything is normal. 8 00:00:32,120 --> 00:00:35,760 Speaker 1: Welcome to the radio home of Ron Andanian, the Car Doctor, 9 00:00:36,040 --> 00:00:40,480 Speaker 1: since this is where car owners the world overturned to 10 00:00:40,680 --> 00:00:44,920 Speaker 1: for their definitive opinion on automotive repair. If your mechanics 11 00:00:44,920 --> 00:00:47,519 Speaker 1: giving you a busy signal, pick up the phone and 12 00:00:47,600 --> 00:00:50,879 Speaker 1: call in. The garage doors are open, but I am 13 00:00:50,880 --> 00:00:53,440 Speaker 1: here to take your calls at eight five, five six 14 00:00:54,480 --> 00:01:02,040 Speaker 1: and now running. Is there a more where your mechanic 15 00:01:02,400 --> 00:01:06,560 Speaker 1: owes you one? Maybe perhaps not to diagnose the problem 16 00:01:06,600 --> 00:01:08,800 Speaker 1: all the way through, maybe to just take you from 17 00:01:08,880 --> 00:01:13,480 Speaker 1: A to D real quick and real fast diagnostic problem. 18 00:01:13,600 --> 00:01:15,760 Speaker 1: You kind of know the answer before you get started. 19 00:01:16,000 --> 00:01:18,200 Speaker 1: Is he responsible for that? Or is he doing you 20 00:01:18,240 --> 00:01:20,480 Speaker 1: a disservice. We're gonna talk about that this hour a 21 00:01:20,520 --> 00:01:22,920 Speaker 1: little bit, but right now, let's kick the garage doors open. 22 00:01:23,000 --> 00:01:25,520 Speaker 1: Let's get the let's get started on the phones right away. 23 00:01:25,560 --> 00:01:28,720 Speaker 1: Mike and Iowa oh seven Chevy Tahoe voltage problem. Mike, 24 00:01:28,760 --> 00:01:30,760 Speaker 1: Welcome to the car doctor, sir, How can I help? 25 00:01:30,840 --> 00:01:35,280 Speaker 1: Good morning, I've got trouble with my Tahoe. At the 26 00:01:35,640 --> 00:01:37,959 Speaker 1: meter I can read on the car. It says it's 27 00:01:38,000 --> 00:01:40,720 Speaker 1: about fourteen amps coming through and then all of a 28 00:01:40,720 --> 00:01:43,720 Speaker 1: sudden them driving and it just drops down to slowly 29 00:01:43,760 --> 00:01:51,320 Speaker 1: down to like twelve all right, fourteen vaults Mike volts right, okay, right, Um, 30 00:01:51,400 --> 00:01:52,720 Speaker 1: you shut it off and it goes back up to 31 00:01:52,760 --> 00:01:56,560 Speaker 1: fourteen exactly all right, And I'll drive for a little 32 00:01:56,560 --> 00:01:58,680 Speaker 1: while it'll do it again, and then I can go 33 00:01:58,760 --> 00:02:00,960 Speaker 1: for a couple of days and it won't do it. Okay. Um, 34 00:02:01,720 --> 00:02:05,480 Speaker 1: this is an O seven Taho, right? And which engine 35 00:02:05,520 --> 00:02:09,720 Speaker 1: is this? It's the five three? All right? Um? Any 36 00:02:09,840 --> 00:02:13,639 Speaker 1: dashboard lights on other than that? No, I've been going 37 00:02:13,720 --> 00:02:16,960 Speaker 1: on for a while, yeah, a couple of months, all right? 38 00:02:17,160 --> 00:02:19,079 Speaker 1: Is it something new that you just noticed that it 39 00:02:19,200 --> 00:02:22,760 Speaker 1: wasn't always like this? No, I've drove it for months, 40 00:02:22,840 --> 00:02:26,239 Speaker 1: I mean, and no problem, okay, but but you know 41 00:02:26,280 --> 00:02:30,320 Speaker 1: how long have you owned the vehicle? Since? Six months? 42 00:02:30,440 --> 00:02:33,040 Speaker 1: All right, and you noticed it when five months ago 43 00:02:33,120 --> 00:02:35,919 Speaker 1: or six months ago, since you got it like two 44 00:02:35,960 --> 00:02:37,799 Speaker 1: months ago, I've noticed that I've been battling it for 45 00:02:37,840 --> 00:02:41,280 Speaker 1: about two months, all right. So my question becomes, or 46 00:02:41,320 --> 00:02:45,760 Speaker 1: my commentary becomes, this, this vehicle uses something called an EPM, 47 00:02:45,840 --> 00:02:50,440 Speaker 1: an electrical power management system, all right, where the computer 48 00:02:50,600 --> 00:02:54,400 Speaker 1: looks at charge rate and it makes the determination how 49 00:02:54,480 --> 00:02:57,480 Speaker 1: to run the alternator. The the onboard computer is in 50 00:02:57,560 --> 00:03:00,919 Speaker 1: charge of the alternator. Sometimes it's not going to make 51 00:03:00,960 --> 00:03:03,880 Speaker 1: that alternator put out fourteen voltes. Sometimes it's gonna drop 52 00:03:03,960 --> 00:03:06,440 Speaker 1: at the twelve five, all right, And this is not 53 00:03:06,560 --> 00:03:10,840 Speaker 1: an uncommon occurrence or comment on an OH seven or 54 00:03:11,000 --> 00:03:13,840 Speaker 1: you know, a tahoe of this generation. All right. The 55 00:03:13,960 --> 00:03:16,919 Speaker 1: way we would diagnose this is believe it or not. 56 00:03:17,000 --> 00:03:18,840 Speaker 1: The first thing we would do with scan it for codes. 57 00:03:19,320 --> 00:03:22,440 Speaker 1: Are there any charging system errors? All right? You know, 58 00:03:22,639 --> 00:03:25,079 Speaker 1: does it does it show any charging system errors? Have 59 00:03:25,160 --> 00:03:27,240 Speaker 1: you gotten that far with it? Or you're strictly going 60 00:03:27,320 --> 00:03:32,919 Speaker 1: by lay? All right? So if because I almost guarantee 61 00:03:32,960 --> 00:03:35,080 Speaker 1: if you look at the battery cables on this, maybe 62 00:03:35,120 --> 00:03:37,640 Speaker 1: you can tell me the battery cables on this, the 63 00:03:37,800 --> 00:03:40,720 Speaker 1: positive cable will have it'll look like an amp clamp 64 00:03:41,240 --> 00:03:46,200 Speaker 1: around it, right A. Right, Yeah, that's they're they're measuring 65 00:03:46,400 --> 00:03:50,000 Speaker 1: state of charge of the battery and they're monitoring it 66 00:03:50,520 --> 00:03:54,360 Speaker 1: and then they're making adjustments for how they want to 67 00:03:54,440 --> 00:03:57,600 Speaker 1: run the alternator. That ep M system, the Electrical Power 68 00:03:57,720 --> 00:04:02,040 Speaker 1: Management system, actually has the ability to put the truck 69 00:04:02,160 --> 00:04:05,920 Speaker 1: in fuel economy mode. The battery voltage drops to about 70 00:04:05,960 --> 00:04:09,760 Speaker 1: twelve point five vaults and the vehicle runs. They're they're 71 00:04:09,880 --> 00:04:15,440 Speaker 1: they're trying to save fuel by charging less. Less load 72 00:04:15,480 --> 00:04:18,040 Speaker 1: on the alternator means less load on the engine. And 73 00:04:18,360 --> 00:04:20,679 Speaker 1: I'm not gonna sit here and argue that the ideas 74 00:04:20,720 --> 00:04:23,200 Speaker 1: behind this, because I think we're splitting hairs because I 75 00:04:23,440 --> 00:04:26,279 Speaker 1: already hear what we're thinking, Like, is Ron making this up? No, dude, 76 00:04:26,320 --> 00:04:29,000 Speaker 1: this is right out of the g M service manual. Alright, 77 00:04:29,080 --> 00:04:32,560 Speaker 1: this is what they're thinking. Um, it goes into fuel 78 00:04:32,600 --> 00:04:37,000 Speaker 1: economy mode, and you know, all is well, you've got 79 00:04:37,120 --> 00:04:38,960 Speaker 1: to look for codes and the bc M the body 80 00:04:39,080 --> 00:04:41,520 Speaker 1: module and the e c M the engine module. And 81 00:04:41,600 --> 00:04:43,800 Speaker 1: if the battery test good and the alternator puts out 82 00:04:43,880 --> 00:04:49,640 Speaker 1: under an alternator full test, that's it. Um. You know 83 00:04:50,000 --> 00:04:52,120 Speaker 1: they've they've actually come out with a couple of bulletins 84 00:04:52,160 --> 00:04:54,480 Speaker 1: describing it. If you've got a pencil hand, you get 85 00:04:54,520 --> 00:04:58,560 Speaker 1: your hands on GM bulletin. Oh six das show, six 86 00:04:58,720 --> 00:05:01,839 Speaker 1: days show, three day show thirteen. Um, I believe there's 87 00:05:01,839 --> 00:05:03,880 Speaker 1: an A, B, C, and D version which and it 88 00:05:03,960 --> 00:05:06,400 Speaker 1: probably is an E by now, um, which you know 89 00:05:06,640 --> 00:05:08,160 Speaker 1: kind of tells you that GM has had more than 90 00:05:08,160 --> 00:05:11,000 Speaker 1: a few people asking this question, Um, how come my 91 00:05:11,120 --> 00:05:14,720 Speaker 1: voltage goes all over the place? Uh, you know it's 92 00:05:15,200 --> 00:05:17,920 Speaker 1: it's it's an interesting scenario, right you you think it's 93 00:05:18,000 --> 00:05:22,480 Speaker 1: we've had a problem with it, right and you and 94 00:05:22,560 --> 00:05:26,120 Speaker 1: you won't you just you just think it's broken. Um, 95 00:05:26,560 --> 00:05:29,080 Speaker 1: you know it's you know, I've got to tell you 96 00:05:29,160 --> 00:05:33,400 Speaker 1: and I I for years have said if I could 97 00:05:33,480 --> 00:05:35,440 Speaker 1: only take somebody, and that's what I try to do 98 00:05:35,560 --> 00:05:37,240 Speaker 1: here on the show. I try to take you guys 99 00:05:37,279 --> 00:05:39,640 Speaker 1: into the shop on the weekend when I'm you know, 100 00:05:39,720 --> 00:05:42,080 Speaker 1: there Monday through Friday. If you talk about things that 101 00:05:42,120 --> 00:05:46,440 Speaker 1: I've seen in the experiences, because yeah, you know, you 102 00:05:46,560 --> 00:05:48,760 Speaker 1: look at a charging system problem like this, and this 103 00:05:48,920 --> 00:05:51,680 Speaker 1: is this is old technology, Mike. This is a fifteen 104 00:05:51,760 --> 00:05:56,120 Speaker 1: year old vehicle, alright, or fifteen year old system you know, 105 00:05:56,240 --> 00:05:58,720 Speaker 1: never in my wildest imagination as a young kid in 106 00:05:58,760 --> 00:06:01,760 Speaker 1: the seventies, alreading out, you know, looking at charging system 107 00:06:01,839 --> 00:06:04,280 Speaker 1: GM charge rate was always fourteen point two to fourteen 108 00:06:04,279 --> 00:06:06,520 Speaker 1: point five. You knew the number, you know. Now it's like, 109 00:06:06,760 --> 00:06:09,080 Speaker 1: I don't know what mode is it in, what load 110 00:06:09,160 --> 00:06:10,880 Speaker 1: is on the engine, what's the state of charge of 111 00:06:10,960 --> 00:06:14,040 Speaker 1: the battery? Um? You know? How much gas mileage do 112 00:06:14,160 --> 00:06:17,920 Speaker 1: we want to get? Um? You know it's it's it's 113 00:06:18,160 --> 00:06:21,680 Speaker 1: they've just made it, you know, so involved that um 114 00:06:22,440 --> 00:06:25,320 Speaker 1: it it to my point, as you've heard me and 115 00:06:25,360 --> 00:06:28,400 Speaker 1: everyone else has heard me say, I question, how are 116 00:06:28,440 --> 00:06:31,320 Speaker 1: we going to do electric cars? This isn't a conversation 117 00:06:31,360 --> 00:06:35,040 Speaker 1: about our electric cars viable, but just from a technical 118 00:06:35,480 --> 00:06:38,680 Speaker 1: and an infrastructure point of view, we're splitting hairs down 119 00:06:38,760 --> 00:06:43,120 Speaker 1: to the degree that we're still having problems with the 120 00:06:43,240 --> 00:06:46,080 Speaker 1: general public and the industry understanding charge rates on oh 121 00:06:46,120 --> 00:06:48,920 Speaker 1: seven tahoes. How are we gonna how how are we 122 00:06:48,920 --> 00:06:53,240 Speaker 1: gonna deal with electrical systems electrical cars? Uh? You know 123 00:06:53,520 --> 00:06:56,440 Speaker 1: what a world we live in. But I don't. I 124 00:06:56,560 --> 00:06:59,599 Speaker 1: can't understand it, either of them. Yeah, it's it's yeah, 125 00:06:59,640 --> 00:07:02,920 Speaker 1: it's well, you know, someone someone once said, common sense 126 00:07:03,000 --> 00:07:07,040 Speaker 1: isn't common anymore, and I think that's probably that is 127 00:07:07,080 --> 00:07:10,240 Speaker 1: a very true statement. So all right, sir, if you 128 00:07:10,280 --> 00:07:12,160 Speaker 1: have access to if you have access to a scanner, 129 00:07:12,280 --> 00:07:16,280 Speaker 1: scanner for codes and UM no codes, battery test good, 130 00:07:17,160 --> 00:07:20,120 Speaker 1: you're done. UM. If you want to take it out 131 00:07:20,160 --> 00:07:21,960 Speaker 1: of fuel saver mode, if you put some kind of 132 00:07:22,000 --> 00:07:24,360 Speaker 1: electrical load on that charge system, you should see a 133 00:07:24,400 --> 00:07:27,840 Speaker 1: good response. You know, put turn the headlights on, high beam, 134 00:07:27,880 --> 00:07:29,680 Speaker 1: turned the blower on, turn the A C on, put 135 00:07:29,720 --> 00:07:31,840 Speaker 1: a heavy load on electrical load on the system. That 136 00:07:31,920 --> 00:07:34,720 Speaker 1: works in just about every car out there. And you 137 00:07:34,840 --> 00:07:36,560 Speaker 1: may want to with the holidays coming up if you 138 00:07:36,600 --> 00:07:40,080 Speaker 1: don't have one, Buying a clamp on ampmeter, you know, 139 00:07:40,200 --> 00:07:45,640 Speaker 1: voltage and amps is what we're always Yeah, it's um. 140 00:07:46,160 --> 00:07:47,960 Speaker 1: You know, he who has the most on it. And 141 00:07:48,000 --> 00:07:49,960 Speaker 1: I've never seen nothing jump on the gage at all. 142 00:07:50,080 --> 00:07:52,920 Speaker 1: It just stays steady. Yeah. Just just just watch it 143 00:07:52,960 --> 00:07:56,200 Speaker 1: at volt meter, watch it at the battery. UM. One 144 00:07:56,280 --> 00:07:59,880 Speaker 1: thing I've always encouraged people to do is never look 145 00:08:00,040 --> 00:08:04,560 Speaker 1: at the thing that might be broken for the answer, right, 146 00:08:05,160 --> 00:08:07,720 Speaker 1: you know, because because the other side of this is 147 00:08:08,520 --> 00:08:11,400 Speaker 1: you could have you could have and I'm glad you 148 00:08:11,480 --> 00:08:13,680 Speaker 1: said that, because it just occurred to me you could 149 00:08:13,760 --> 00:08:17,280 Speaker 1: have a problem where this is more related to the 150 00:08:17,360 --> 00:08:22,360 Speaker 1: instrument panel has a problem and the vehicle isn't showing 151 00:08:22,440 --> 00:08:24,280 Speaker 1: lower charge rate if you measure it at the battery. 152 00:08:24,360 --> 00:08:28,480 Speaker 1: This might be an instrumentation problem. So you know, hence 153 00:08:28,600 --> 00:08:31,920 Speaker 1: the different approach, the diagnosis, the need to scan it, 154 00:08:32,360 --> 00:08:33,880 Speaker 1: the need to go through some of the other things 155 00:08:33,920 --> 00:08:37,160 Speaker 1: that we're talking about, UM as an approach to resolving this. 156 00:08:37,360 --> 00:08:39,000 Speaker 1: I don't think you have a problem. I think what 157 00:08:39,080 --> 00:08:41,200 Speaker 1: you're seeing is is what you see is what you get. 158 00:08:41,320 --> 00:08:43,920 Speaker 1: It's real, and um I think you'll be just fine. 159 00:08:43,960 --> 00:08:46,880 Speaker 1: But try try scanning it and working way backwards from there. 160 00:08:46,920 --> 00:08:48,840 Speaker 1: I appreciate the call, Mike, let's pull over and take 161 00:08:48,840 --> 00:08:52,680 Speaker 1: a pause. Zero zero. The car doctors coming back right 162 00:08:52,720 --> 00:09:01,280 Speaker 1: after this draw that way. But when it comes to 163 00:09:01,360 --> 00:09:04,600 Speaker 1: fixing cars, Ron has card advice done right eight five 164 00:09:04,720 --> 00:09:09,280 Speaker 1: five five zero zero zero. Here's Ron. Hey. We want 165 00:09:09,320 --> 00:09:11,400 Speaker 1: to do a shout out and welcome to w m 166 00:09:11,559 --> 00:09:16,400 Speaker 1: X I up down there in Laurel, Hattiesburg, Mississippi, and 167 00:09:16,679 --> 00:09:18,800 Speaker 1: uh thank them for carrying the show ninety eight point 168 00:09:18,840 --> 00:09:21,360 Speaker 1: one on the FM dial. W m X I glad 169 00:09:21,400 --> 00:09:23,000 Speaker 1: to make you guys, part of the car doctor family. 170 00:09:23,320 --> 00:09:27,040 Speaker 1: Thanks for being supportive. Let's get over and talk to Unison, Wisconsin, 171 00:09:27,160 --> 00:09:30,400 Speaker 1: oh nine camera and some issues with shifting. It looks 172 00:09:30,440 --> 00:09:33,599 Speaker 1: like unis welcome to the car Doctor. Well, thank you, 173 00:09:33,760 --> 00:09:36,439 Speaker 1: and thank you for taking my call. Welcome. Yes, I 174 00:09:36,520 --> 00:09:39,520 Speaker 1: think my problem is probably more aggravating than dangerous, but 175 00:09:39,960 --> 00:09:43,520 Speaker 1: it's I still don't like it. It's like the car 176 00:09:43,880 --> 00:09:46,679 Speaker 1: is locked in park when I go to drive, and 177 00:09:46,760 --> 00:09:50,240 Speaker 1: I don't drive. I'm retired, so I only drive like 178 00:09:50,360 --> 00:09:54,839 Speaker 1: maybe two days a week these days. And it, you know, 179 00:09:54,920 --> 00:09:56,959 Speaker 1: you push on the brake, it's supposed to unlock the 180 00:09:58,080 --> 00:10:02,760 Speaker 1: the shifter so you can shift right. It doesn't always 181 00:10:03,040 --> 00:10:06,960 Speaker 1: sometimes it takes quite a few times. All right, Well 182 00:10:07,040 --> 00:10:12,400 Speaker 1: where do you park the car? All right? Um, so 183 00:10:12,520 --> 00:10:17,000 Speaker 1: there's a garage door behind you. There's a there's a 184 00:10:17,080 --> 00:10:21,280 Speaker 1: point to this, okay. Um, so if you were to 185 00:10:21,440 --> 00:10:23,600 Speaker 1: get in the car, um, you have an automatic garage 186 00:10:23,679 --> 00:10:28,000 Speaker 1: door Eunice, Okay, so you can actually get into the 187 00:10:28,080 --> 00:10:31,520 Speaker 1: car with the garage door closed. Now be careful with 188 00:10:31,600 --> 00:10:33,520 Speaker 1: this because there's a there's an issue here. But I'm 189 00:10:33,559 --> 00:10:36,240 Speaker 1: trying to make a point. And if you were to 190 00:10:36,320 --> 00:10:38,640 Speaker 1: sit in the car with the door closed and step 191 00:10:38,720 --> 00:10:42,240 Speaker 1: on the brake, you would see the break light reflection 192 00:10:42,280 --> 00:10:47,120 Speaker 1: in the garage door. Correct have you ever tried? I 193 00:10:47,160 --> 00:10:50,600 Speaker 1: don't believe I've ever done that. Okay. The point I'm 194 00:10:50,720 --> 00:10:52,640 Speaker 1: making is because what I'm going to ask you to 195 00:10:52,720 --> 00:10:56,839 Speaker 1: do is if you could start the car, step on 196 00:10:56,920 --> 00:10:59,240 Speaker 1: the brake and see if it shifts, and then open 197 00:10:59,360 --> 00:11:01,719 Speaker 1: the door all the same time, because obviously I don't 198 00:11:01,720 --> 00:11:05,400 Speaker 1: want to sitting in a garage with the door closed, Okay, Um. 199 00:11:05,679 --> 00:11:07,360 Speaker 1: I just don't know of any other way unless there's 200 00:11:07,400 --> 00:11:09,360 Speaker 1: somebody else in the house that could tell you if 201 00:11:09,400 --> 00:11:11,360 Speaker 1: the car goes into And the point I'm trying to 202 00:11:11,480 --> 00:11:14,360 Speaker 1: make a long way around here is that if you 203 00:11:14,480 --> 00:11:18,719 Speaker 1: step on the break and there's no brake lights, the 204 00:11:18,840 --> 00:11:22,319 Speaker 1: shifter won't release, because that's telling me that the brake 205 00:11:22,440 --> 00:11:25,040 Speaker 1: lights switch you have to step on the brakes in 206 00:11:25,160 --> 00:11:28,400 Speaker 1: order to release the shifter switch. And if the brake 207 00:11:28,480 --> 00:11:32,080 Speaker 1: lights switch isn't working for whatever reason there's no brake 208 00:11:32,160 --> 00:11:34,839 Speaker 1: lights lit up, that shifter will not come out of 209 00:11:34,920 --> 00:11:37,199 Speaker 1: park and you could have the beginnings of a bad 210 00:11:37,240 --> 00:11:42,600 Speaker 1: break light switch. That makes sense, okay, Um? Sure, I'm 211 00:11:42,640 --> 00:11:46,480 Speaker 1: not very mechanical or technical. I'm okay. So here, let's 212 00:11:46,520 --> 00:11:49,439 Speaker 1: let's let's let me walk let me walk you through. Yeah, 213 00:11:49,520 --> 00:11:51,040 Speaker 1: let me let me walk you through it like this. 214 00:11:51,440 --> 00:11:56,000 Speaker 1: When you step on the break the brake lights come on, right, okay, 215 00:11:56,320 --> 00:11:59,000 Speaker 1: So you know, in a perfect world, you step on 216 00:11:59,040 --> 00:12:00,920 Speaker 1: the brakes, the break lights come on because there's a 217 00:12:01,000 --> 00:12:03,440 Speaker 1: switch like a light switch on the wall of your house. 218 00:12:03,960 --> 00:12:06,640 Speaker 1: You turn on the brake lights. The brake lights switch 219 00:12:06,760 --> 00:12:08,959 Speaker 1: powers up the bulbs in the back of the car 220 00:12:09,280 --> 00:12:11,599 Speaker 1: to tell the person behind you that you're stopping. And 221 00:12:11,720 --> 00:12:15,000 Speaker 1: it also sends an electrical signal over to a computer 222 00:12:15,120 --> 00:12:17,240 Speaker 1: and a shift blux solenoid. You know, there was gonna 223 00:12:17,240 --> 00:12:21,920 Speaker 1: be a computer involved here somewhere, right, and that releases 224 00:12:22,600 --> 00:12:25,640 Speaker 1: the switch or the solenoid at the base of the 225 00:12:25,760 --> 00:12:27,840 Speaker 1: shifter so that you can pull it out of park. 226 00:12:28,880 --> 00:12:32,640 Speaker 1: If if the brake lights don't work, then the shifters 227 00:12:32,720 --> 00:12:36,240 Speaker 1: solenoid and the shifter circuits never being activated, and that 228 00:12:36,360 --> 00:12:41,079 Speaker 1: shifter won't come out of park period. All right, Now, 229 00:12:41,280 --> 00:12:43,360 Speaker 1: there may be an override. You could look in your 230 00:12:43,520 --> 00:12:47,040 Speaker 1: look at your shifter, look at your console. There's likely 231 00:12:47,120 --> 00:12:50,400 Speaker 1: an override. Either there's a slot that you could put 232 00:12:50,440 --> 00:12:53,400 Speaker 1: your key into manually pull the shifter out of park, 233 00:12:54,240 --> 00:12:56,840 Speaker 1: all right, and then you could actually start the car 234 00:12:56,880 --> 00:12:58,800 Speaker 1: and neutral and put in reverse or drive whatever you 235 00:12:58,880 --> 00:13:00,959 Speaker 1: wanted to do. Or it might be some type of 236 00:13:01,000 --> 00:13:03,960 Speaker 1: a button. There's usually some storm, some form of an 237 00:13:04,000 --> 00:13:07,160 Speaker 1: override device on the shifter. They just make your work 238 00:13:07,280 --> 00:13:08,679 Speaker 1: to do it, but they want you to be able 239 00:13:08,720 --> 00:13:09,959 Speaker 1: to get the car home if you know how to 240 00:13:10,000 --> 00:13:12,360 Speaker 1: do it in the first place. Has anybody tried to 241 00:13:12,400 --> 00:13:17,840 Speaker 1: diagnose this at all? Well, sort of but not really. 242 00:13:18,400 --> 00:13:21,800 Speaker 1: I only have its service down at the dealership where 243 00:13:21,800 --> 00:13:25,439 Speaker 1: I bought it, and um, when I told them about 244 00:13:25,480 --> 00:13:30,040 Speaker 1: it when I went in for an oil change, they said, well, 245 00:13:30,240 --> 00:13:33,000 Speaker 1: it won't do it for us. Maybe you're not pushing 246 00:13:33,040 --> 00:13:37,280 Speaker 1: on the brake hard enough and we can't diagnose or 247 00:13:37,360 --> 00:13:39,439 Speaker 1: fix anything if it won't work, I mean, if it 248 00:13:39,559 --> 00:13:43,559 Speaker 1: if it doesn't miss work while we're doing it, you know. 249 00:13:43,679 --> 00:13:47,240 Speaker 1: And so they were like zero as far as helpfulness, 250 00:13:47,760 --> 00:13:54,520 Speaker 1: and it has gotten worse. Um, it's it's not necessarily 251 00:13:54,679 --> 00:13:57,199 Speaker 1: every time, but probably half of the time when I 252 00:13:57,280 --> 00:13:59,640 Speaker 1: want to, you know, if I'm out running errands, most 253 00:13:59,720 --> 00:14:01,440 Speaker 1: of the time it works, but then all of a sudden, 254 00:14:01,480 --> 00:14:03,559 Speaker 1: it doesn't. You know, there's another way to do this too, 255 00:14:04,000 --> 00:14:09,640 Speaker 1: if if the dealer wants to, you know, work with you. Now, 256 00:14:09,760 --> 00:14:12,280 Speaker 1: let's listen. You know, running away from the problem doesn't 257 00:14:12,280 --> 00:14:15,040 Speaker 1: because you know what, that next new car, the next 258 00:14:15,120 --> 00:14:17,040 Speaker 1: new car can get a flat tire two blocks from 259 00:14:17,080 --> 00:14:20,160 Speaker 1: the house. So it doesn't. It doesn't always solve the problem. 260 00:14:20,440 --> 00:14:22,320 Speaker 1: So how about this, all right? And this is this 261 00:14:22,480 --> 00:14:25,320 Speaker 1: is fairly simple and easy to do a repair shop. 262 00:14:25,720 --> 00:14:28,360 Speaker 1: Doesn't matter if it's a dealer or whoever. Could wire 263 00:14:28,440 --> 00:14:32,520 Speaker 1: in a small bulb down by your feet off the 264 00:14:32,560 --> 00:14:36,200 Speaker 1: brake light switch, all right, and we do this all 265 00:14:36,240 --> 00:14:38,680 Speaker 1: the time at the shop. I'll wire in a bulb um. 266 00:14:38,880 --> 00:14:40,640 Speaker 1: It depends on what I'm working on. I've been known 267 00:14:40,720 --> 00:14:44,320 Speaker 1: to wire in bulbs four different sockets for different colors. 268 00:14:45,160 --> 00:14:47,120 Speaker 1: And all I asked the person is tell me what 269 00:14:47,240 --> 00:14:49,520 Speaker 1: color bulb came on. In your case, you only need one. 270 00:14:49,640 --> 00:14:51,800 Speaker 1: You need a white light. Every time you step on 271 00:14:51,840 --> 00:14:53,560 Speaker 1: the brake, that bulb will light. You don't gonna have 272 00:14:53,560 --> 00:14:55,160 Speaker 1: to have the garage door down so you can see 273 00:14:55,160 --> 00:14:57,920 Speaker 1: the reflection of the lights off it, all right, If 274 00:14:57,960 --> 00:14:59,760 Speaker 1: you have a bulb down by your feet that somebody 275 00:15:00,000 --> 00:15:02,800 Speaker 1: fires in. If that bulb is let, then that shifter 276 00:15:02,920 --> 00:15:06,880 Speaker 1: should move. My suspicion is the the easiest, most common 277 00:15:07,080 --> 00:15:09,760 Speaker 1: failure for this generation car, and I want to leave 278 00:15:09,760 --> 00:15:14,000 Speaker 1: you with this, is that the garage, the garage doors, 279 00:15:14,200 --> 00:15:17,760 Speaker 1: the brake light switches go bad, and they duplicate this 280 00:15:17,880 --> 00:15:22,200 Speaker 1: condition all right, they won't let it shift because beyond 281 00:15:22,320 --> 00:15:25,160 Speaker 1: that then you start to get into all of the 282 00:15:25,240 --> 00:15:28,720 Speaker 1: electronics that I'm talking about. The shifter controls are on 283 00:15:28,840 --> 00:15:31,200 Speaker 1: the shifter assembly, and it gets expensive. So let's go 284 00:15:31,320 --> 00:15:36,800 Speaker 1: for simple stuff, basic diagnostics first and um, and obviously 285 00:15:37,240 --> 00:15:40,600 Speaker 1: I'll close I'll really close it out here. Obviously. The 286 00:15:41,280 --> 00:15:43,640 Speaker 1: most important thing is once you get it out of 287 00:15:43,760 --> 00:15:46,720 Speaker 1: gear and you're driving, if the if the brake light 288 00:15:46,800 --> 00:15:49,840 Speaker 1: switch is intermittent in that it won't release the shift 289 00:15:49,920 --> 00:15:53,720 Speaker 1: solenoid to let you shift. You may not have brake lights. 290 00:15:55,240 --> 00:15:59,600 Speaker 1: So yeah, that would be bad. Um, you could get 291 00:15:59,640 --> 00:16:02,920 Speaker 1: your new car quicker that way, though. UM provide if 292 00:16:02,960 --> 00:16:06,400 Speaker 1: somebody runs into you and you don't get hurt. Uh. Um, 293 00:16:06,680 --> 00:16:09,560 Speaker 1: So you get my point. Some basic diagnostics. This isn't 294 00:16:09,560 --> 00:16:11,720 Speaker 1: a tough one to fix. It really isn't. Somebody's got 295 00:16:11,800 --> 00:16:16,040 Speaker 1: to make an effort. Alright, Unice, thank you, You're very welcome. 296 00:16:16,040 --> 00:16:20,160 Speaker 1: You take good care. Yeah, listen, diagnostics aren't hard. It's 297 00:16:20,640 --> 00:16:23,600 Speaker 1: you know, you gotta think outside the box. Um, that's all. 298 00:16:23,680 --> 00:16:26,760 Speaker 1: That's all it's really about. Uh. You know, that's just there. 299 00:16:26,840 --> 00:16:30,000 Speaker 1: There's no tried or true reason, rhyme or reason about 300 00:16:30,080 --> 00:16:32,440 Speaker 1: why and how we do things when it comes to 301 00:16:32,520 --> 00:16:36,160 Speaker 1: fixing cars. Uh. I always say, take the system apart, 302 00:16:36,280 --> 00:16:37,800 Speaker 1: take it apart in your head, take it apart, put 303 00:16:37,840 --> 00:16:39,840 Speaker 1: it on a bench, take the component out of the car. 304 00:16:40,080 --> 00:16:41,520 Speaker 1: How would you test it if it was sitting on 305 00:16:41,640 --> 00:16:43,520 Speaker 1: the bench. How would you tested if you were the 306 00:16:43,560 --> 00:16:45,280 Speaker 1: only last person on earth? And you can go look 307 00:16:45,320 --> 00:16:47,440 Speaker 1: at the brake lights, to have the garage door down 308 00:16:47,720 --> 00:16:49,520 Speaker 1: and look at the reflection, or I put wire a 309 00:16:49,600 --> 00:16:52,480 Speaker 1: bulbin under the dash. The answer if we can't fix it, 310 00:16:52,520 --> 00:16:55,440 Speaker 1: if it's not broke, isn't always true. And I want 311 00:16:55,440 --> 00:16:57,040 Speaker 1: to I want to. I want to make that point 312 00:16:57,200 --> 00:16:59,440 Speaker 1: very clear. Um. Coming up a little bit matter of fact. 313 00:16:59,520 --> 00:17:02,040 Speaker 1: Next segment, we're gonna be joined by Matt Matt bu Colt, 314 00:17:02,360 --> 00:17:05,000 Speaker 1: who is the president of motor Rat America and Tom Hickey, 315 00:17:05,000 --> 00:17:07,920 Speaker 1: who is the director of the Massachusetts Right to Repair Coalition. 316 00:17:07,920 --> 00:17:09,640 Speaker 1: They're gonna be stopping by to talk to us about 317 00:17:09,680 --> 00:17:12,760 Speaker 1: right to repair and the implications. You know, right to 318 00:17:12,880 --> 00:17:15,720 Speaker 1: repair is right up there is a hot button topic 319 00:17:15,800 --> 00:17:19,800 Speaker 1: in the industry along with your car your data. Uh. 320 00:17:19,920 --> 00:17:21,680 Speaker 1: You know, there's a lot of going on behind the 321 00:17:21,760 --> 00:17:23,520 Speaker 1: scenes that you may or may not be aware of. 322 00:17:23,960 --> 00:17:26,119 Speaker 1: You know, do you will you have the option of 323 00:17:26,200 --> 00:17:28,440 Speaker 1: where you take your car to be repaired in the 324 00:17:28,520 --> 00:17:31,360 Speaker 1: coming years. Do you have access to all the information 325 00:17:31,440 --> 00:17:33,240 Speaker 1: of your car? Do you know that your car company 326 00:17:33,359 --> 00:17:36,960 Speaker 1: is selling information on you? They're collecting information and we 327 00:17:37,080 --> 00:17:40,119 Speaker 1: might get into that topic of conversation to making you 328 00:17:40,240 --> 00:17:44,000 Speaker 1: aware that the car companies are well, let's see, you know, 329 00:17:44,080 --> 00:17:46,320 Speaker 1: with all the electronics and all the sensors that are 330 00:17:46,400 --> 00:17:49,119 Speaker 1: on vehicles today, they know what radio stations you're listening to. 331 00:17:49,240 --> 00:17:52,200 Speaker 1: They know whether or not you've got your seatbelt on, 332 00:17:52,320 --> 00:17:55,080 Speaker 1: where your head rest is positioned, where the seats positioned. 333 00:17:55,480 --> 00:17:58,520 Speaker 1: They can gather an awful lot of information about you, 334 00:17:59,119 --> 00:18:03,000 Speaker 1: um and your voices just simply by looking at car data. 335 00:18:03,040 --> 00:18:05,720 Speaker 1: And that's part of that conversation as well. But all 336 00:18:05,800 --> 00:18:08,760 Speaker 1: that more coming up in the next segment. Mattview colts 337 00:18:08,800 --> 00:18:11,840 Speaker 1: Tom Hicky, director of the Massachusetts Right to Repair Coalition. 338 00:18:12,040 --> 00:18:13,920 Speaker 1: We'll be stopping by. I'm on an any of the 339 00:18:13,960 --> 00:18:16,640 Speaker 1: Car Doctor and I'll be back right after this. Don't 340 00:18:16,640 --> 00:18:41,240 Speaker 1: go away. Hey, hey, hey, we're back. We're wanting any 341 00:18:41,280 --> 00:18:43,080 Speaker 1: of the car doctor ate your service. We're you know. 342 00:18:43,320 --> 00:18:46,280 Speaker 1: Right to Repair is a topic that comes up quite 343 00:18:46,320 --> 00:18:48,159 Speaker 1: a bit here on the show and out there in 344 00:18:48,200 --> 00:18:50,200 Speaker 1: the world too. We we seem to be talking about 345 00:18:50,240 --> 00:18:52,600 Speaker 1: it from time to time. And it's it's stirring its 346 00:18:52,640 --> 00:18:55,119 Speaker 1: head again. It's once again, it's up in Massachusetts. To 347 00:18:55,119 --> 00:18:58,520 Speaker 1: folks up in Massachusetts are continuing the fight and trying 348 00:18:58,560 --> 00:19:01,480 Speaker 1: to get everybody educated about the importance of it. And 349 00:19:01,520 --> 00:19:03,119 Speaker 1: I thought I would reach out to two gentlemen that 350 00:19:03,160 --> 00:19:05,560 Speaker 1: are directly involved with it. Matt Boo Kaltz is the 351 00:19:05,600 --> 00:19:09,280 Speaker 1: president of and general manager of Motorative America, and Tom Hickey, 352 00:19:09,560 --> 00:19:14,080 Speaker 1: who's the director of Massachusetts Right to Repair Coalition. Gentlemen. Welcome, Thanks, 353 00:19:15,280 --> 00:19:17,360 Speaker 1: you're very welcome. I noticed you guys are very diplomatic. 354 00:19:17,440 --> 00:19:19,920 Speaker 1: Nobody wanted to step on each other. That was great. Um, 355 00:19:20,840 --> 00:19:23,000 Speaker 1: It's it's okay, it's gonna happen. It's gonna happen today, 356 00:19:23,040 --> 00:19:25,879 Speaker 1: trust me. Matt, let me start with you. Um, you know, 357 00:19:26,080 --> 00:19:28,080 Speaker 1: talk a little bit about right to repair? What is 358 00:19:28,160 --> 00:19:32,520 Speaker 1: it and why is it so important? Yeah? Thank thank you, Ron, 359 00:19:32,640 --> 00:19:34,240 Speaker 1: and thanks for having me on the show. It's it's 360 00:19:34,280 --> 00:19:37,560 Speaker 1: so important to me and to motorad of course as 361 00:19:37,600 --> 00:19:40,399 Speaker 1: a as a driver of a car, and uh, you 362 00:19:40,480 --> 00:19:42,520 Speaker 1: know it helps to have the freedom of choice to 363 00:19:42,560 --> 00:19:44,399 Speaker 1: where I want to repair my car, and and to 364 00:19:44,480 --> 00:19:47,560 Speaker 1: own the data and where that data transmits. It's so important. 365 00:19:47,960 --> 00:19:52,080 Speaker 1: And then from a manufacturer's perspective, you know, it's it's gosh, 366 00:19:52,160 --> 00:19:54,159 Speaker 1: it's so it's so important to us because we we 367 00:19:54,280 --> 00:19:56,800 Speaker 1: want to have a free market that we can distribute 368 00:19:56,840 --> 00:19:59,600 Speaker 1: in and multiple distribution points so that people that want 369 00:19:59,640 --> 00:20:01,720 Speaker 1: to buy a motor Red product they can They're gonna 370 00:20:01,720 --> 00:20:03,560 Speaker 1: have a choice on where and who they want to 371 00:20:03,600 --> 00:20:06,159 Speaker 1: buy that product from. Matt, be you know, touch a 372 00:20:06,240 --> 00:20:08,520 Speaker 1: little bit. Can you just elaborate a little bit before 373 00:20:08,600 --> 00:20:11,280 Speaker 1: we continue about um when you say your data, what 374 00:20:11,480 --> 00:20:16,160 Speaker 1: what do you mean? Your data? What data? Well, yeah, 375 00:20:16,320 --> 00:20:18,440 Speaker 1: Tommy may be more of an expert on what data 376 00:20:18,520 --> 00:20:22,000 Speaker 1: is being shared with the manufacturers, but we I don't 377 00:20:22,080 --> 00:20:24,960 Speaker 1: know and we don't know as drivers, how much data 378 00:20:25,040 --> 00:20:28,160 Speaker 1: is being captured in our car and but also being 379 00:20:28,240 --> 00:20:33,440 Speaker 1: transmitted to you to the carmaker. And in order for 380 00:20:33,760 --> 00:20:36,840 Speaker 1: cars to be repaired properly, that data has to be 381 00:20:36,920 --> 00:20:38,560 Speaker 1: we have to be able to control who is seeing 382 00:20:38,640 --> 00:20:42,280 Speaker 1: and viewing and uh and has control of that data? Tommy, 383 00:20:42,320 --> 00:20:46,840 Speaker 1: can you add anything to that? Sure? So what's being 384 00:20:46,880 --> 00:20:49,960 Speaker 1: collected by the car manufacturers that we've just started to 385 00:20:50,119 --> 00:20:56,280 Speaker 1: dive into specifics? I mean, uh, and this year of 386 00:20:56,480 --> 00:20:59,919 Speaker 1: new cars have these telematic capabilities and telemattics to the why. 387 00:21:00,080 --> 00:21:04,399 Speaker 1: It's communications system that gives car manufactors real time UM 388 00:21:04,800 --> 00:21:07,959 Speaker 1: diagnostics and repair information, but it also gives them more 389 00:21:08,000 --> 00:21:13,320 Speaker 1: information driver behavior, UM health of car. It could even 390 00:21:13,359 --> 00:21:15,320 Speaker 1: be GPS. I mean, there's a lot of information that 391 00:21:15,400 --> 00:21:20,399 Speaker 1: car manufacturers are collecting. UM. What our initiative in Massachusetts 392 00:21:20,440 --> 00:21:23,760 Speaker 1: would do would be limited to diagnostic repair information. But 393 00:21:23,840 --> 00:21:25,840 Speaker 1: as Math was touching on, it's imperative that a car 394 00:21:25,960 --> 00:21:29,040 Speaker 1: owner have access to all that they need to fix 395 00:21:29,119 --> 00:21:32,040 Speaker 1: the car. UM having an entity that the car manufacturers 396 00:21:32,119 --> 00:21:35,320 Speaker 1: be the only ones that collect this information deseminate, disseminate 397 00:21:35,359 --> 00:21:37,879 Speaker 1: this information is inherently it on to us because we 398 00:21:37,920 --> 00:21:40,080 Speaker 1: do believe that you bought the car, you should get 399 00:21:40,080 --> 00:21:43,720 Speaker 1: all the information that's startifiicted. And maybe this isn't so 400 00:21:43,880 --> 00:21:46,040 Speaker 1: much right to repair, but just to give everybody an 401 00:21:46,080 --> 00:21:49,000 Speaker 1: example of what your data might be an example of. 402 00:21:49,560 --> 00:21:52,200 Speaker 1: UM I had read somewhere that when you get into 403 00:21:52,600 --> 00:21:58,160 Speaker 1: such an equipped vehicle, they can tell seat position, seatbelt buckled, 404 00:21:58,840 --> 00:22:01,719 Speaker 1: um you know, length of time you left the car idling. 405 00:22:01,800 --> 00:22:04,800 Speaker 1: They can tell all these things about you. Uh, you know, 406 00:22:04,840 --> 00:22:06,280 Speaker 1: if they were to track and if they wanted to 407 00:22:06,359 --> 00:22:08,120 Speaker 1: analyze it, if they needed to, if the car got 408 00:22:08,160 --> 00:22:10,560 Speaker 1: into a crash, they can look at the seconds before 409 00:22:10,640 --> 00:22:14,680 Speaker 1: and the time after. Is that Is that a true statement? Yeah? 410 00:22:14,960 --> 00:22:18,680 Speaker 1: I think it's It's a it's a reality that people 411 00:22:18,720 --> 00:22:21,200 Speaker 1: are just starting to realize in terms of what is 412 00:22:21,240 --> 00:22:24,360 Speaker 1: being collected. UM, I tell people now, listen, your car 413 00:22:25,280 --> 00:22:27,560 Speaker 1: is not your your grandfather's car. Your car is now 414 00:22:27,640 --> 00:22:30,560 Speaker 1: a computer on wheels. It has centers all over the car. 415 00:22:30,760 --> 00:22:33,760 Speaker 1: It's more computers and gigabytes being sent directly to the 416 00:22:33,840 --> 00:22:37,399 Speaker 1: car manufacturer. That's just the new technology we're facedook and 417 00:22:37,680 --> 00:22:40,560 Speaker 1: and look, technology has its pros and cons I understand, 418 00:22:40,880 --> 00:22:42,399 Speaker 1: but at the end of the day, this is a 419 00:22:42,480 --> 00:22:45,200 Speaker 1: technology that's not going to go away. It's like a 420 00:22:45,280 --> 00:22:47,320 Speaker 1: cell phone at this point. Um, it's just going to 421 00:22:47,359 --> 00:22:50,000 Speaker 1: continue to build. And and from our standpoint in the 422 00:22:50,080 --> 00:22:53,399 Speaker 1: Massachusetts Right to Repair Coalition, we're really after giving this 423 00:22:53,520 --> 00:22:56,000 Speaker 1: information to the owner because we do believe that the 424 00:22:56,040 --> 00:22:58,560 Speaker 1: owners should have access and they should control where this 425 00:22:58,680 --> 00:23:01,920 Speaker 1: information goes. And think this initiative in Massachusetts that we're 426 00:23:01,960 --> 00:23:04,280 Speaker 1: working on, it's just scratching the surface in terms of 427 00:23:04,359 --> 00:23:07,120 Speaker 1: what car manufactur is collecting and what they're doing with it. Yeah, 428 00:23:07,119 --> 00:23:09,080 Speaker 1: I mean, you buy the car, you should own the car, right, 429 00:23:09,119 --> 00:23:12,239 Speaker 1: you're not licensing the car at least not yet. UM. 430 00:23:12,320 --> 00:23:14,760 Speaker 1: I agree, Yeah, I think you're right. And if if 431 00:23:14,800 --> 00:23:16,320 Speaker 1: you have to, if you have to pay for the 432 00:23:16,400 --> 00:23:18,600 Speaker 1: repairs of the car, I think you have to have 433 00:23:18,800 --> 00:23:21,040 Speaker 1: choice and without choice, and that's what really Right to 434 00:23:21,080 --> 00:23:24,000 Speaker 1: Repair is about your right to choose where to get 435 00:23:24,040 --> 00:23:26,560 Speaker 1: your car fixed soon because without that right, we all 436 00:23:26,600 --> 00:23:30,520 Speaker 1: know what happens go up. So what's the current state 437 00:23:30,600 --> 00:23:32,080 Speaker 1: of the battle, you know, can you give us an 438 00:23:32,080 --> 00:23:34,320 Speaker 1: overview of what's going on in Massachusetts? And now you 439 00:23:34,359 --> 00:23:37,760 Speaker 1: think it's going so far? Sure, So just to give 440 00:23:37,800 --> 00:23:40,160 Speaker 1: a quick overview, we passed the original right to repair 441 00:23:40,280 --> 00:23:43,800 Speaker 1: law in UM we passed an un a valid initiative 442 00:23:43,800 --> 00:23:48,159 Speaker 1: at it is the highest passing vowed initiative of Massachusetts history. 443 00:23:48,680 --> 00:23:50,680 Speaker 1: Uh we joke. You can't get not attend people to 444 00:23:50,760 --> 00:23:53,880 Speaker 1: agree on anything like drinking enough water during the day. 445 00:23:54,040 --> 00:23:55,960 Speaker 1: But you know when it came to car repaired, choice 446 00:23:56,000 --> 00:23:58,800 Speaker 1: mats spoke, Um, they wanted the ability to go to 447 00:23:58,840 --> 00:24:01,040 Speaker 1: their local independent hair shops and not have it to 448 00:24:01,080 --> 00:24:04,360 Speaker 1: pay the dealerships. We all know dealerships are um can 449 00:24:04,400 --> 00:24:06,760 Speaker 1: be a more expensive and a little bit less convenient. 450 00:24:06,920 --> 00:24:09,399 Speaker 1: So UM, we passed the right to repair a lot 451 00:24:10,400 --> 00:24:12,359 Speaker 1: and there was a car vote in the right to 452 00:24:12,440 --> 00:24:15,879 Speaker 1: repair law for any wireless communication system remote diagnostics and 453 00:24:15,960 --> 00:24:18,200 Speaker 1: this system that I was just burned too earlier called 454 00:24:18,280 --> 00:24:23,560 Speaker 1: telematics and right now in of new cars have this ability, 455 00:24:23,960 --> 00:24:26,480 Speaker 1: meaning that the independent repair and car owners are shut 456 00:24:26,520 --> 00:24:29,639 Speaker 1: out of this wireless diagnostic repair information, giving the car 457 00:24:29,760 --> 00:24:33,240 Speaker 1: manufacturers of monopoly UM on this on this information and 458 00:24:33,320 --> 00:24:35,159 Speaker 1: monopoly on the repair market. As we moved to a 459 00:24:35,200 --> 00:24:40,200 Speaker 1: wireless society, this bout initiative we give owners direct access 460 00:24:40,240 --> 00:24:43,600 Speaker 1: to their diagnostic repairent information and with their authorization, a 461 00:24:43,760 --> 00:24:46,840 Speaker 1: car owner authorization allow them to share that with independent 462 00:24:46,920 --> 00:24:49,960 Speaker 1: repair or a dealer of their choice. And that's really 463 00:24:50,000 --> 00:24:52,080 Speaker 1: what this is about. This is about putting the information 464 00:24:52,119 --> 00:24:54,800 Speaker 1: in the owner's hands, being letting them be the gate 465 00:24:54,880 --> 00:24:58,159 Speaker 1: key brisk information and u choosing. What they voted for 466 00:24:58,240 --> 00:24:59,600 Speaker 1: in two thousand and twelve was to get their car 467 00:24:59,640 --> 00:25:01,960 Speaker 1: fricks with they want right and and give people choice 468 00:25:01,960 --> 00:25:04,600 Speaker 1: because people need choice. Listen, some people like the dealer, 469 00:25:04,720 --> 00:25:06,720 Speaker 1: some people like their guy on the corner. You know, 470 00:25:06,840 --> 00:25:08,879 Speaker 1: it's it's isn't that what the country is about, right? 471 00:25:08,960 --> 00:25:10,800 Speaker 1: Freedom of choice? I mean, that's what it's supposed to be. 472 00:25:11,480 --> 00:25:17,159 Speaker 1: So it makes sense. Has the independent autocare industry been involved, 473 00:25:17,200 --> 00:25:19,119 Speaker 1: because I know they do some of these They get 474 00:25:19,160 --> 00:25:23,200 Speaker 1: involved in some of this stuff too. Yeah, the autocare 475 00:25:23,240 --> 00:25:25,960 Speaker 1: industry is huge. I mean, they the defenders of the 476 00:25:26,000 --> 00:25:30,080 Speaker 1: independent repair shops. UM we're a coalition of six hundred 477 00:25:30,400 --> 00:25:34,960 Speaker 1: independent repair shops here in Massachusetts. We represent forty thousand 478 00:25:35,040 --> 00:25:38,680 Speaker 1: jobs just alone in Massachusetts in the aftermarket. That was 479 00:25:39,040 --> 00:25:41,280 Speaker 1: that was all. Next question, how does you know in 480 00:25:41,400 --> 00:25:45,359 Speaker 1: Massachusetts alone? Talk about the economy of this and what 481 00:25:45,440 --> 00:25:48,280 Speaker 1: would happen if this didn't exist? The idea of right 482 00:25:48,359 --> 00:25:51,720 Speaker 1: to repair. Yeah, I think I think you have forty 483 00:25:51,760 --> 00:25:54,280 Speaker 1: thou jobs here on the line here in Massachusetts there 484 00:25:54,320 --> 00:25:57,320 Speaker 1: in jeopardy if they can't get up to day technology. 485 00:25:57,920 --> 00:26:00,000 Speaker 1: We're coalition of people that fixed cars for a little. 486 00:26:00,440 --> 00:26:02,719 Speaker 1: If there is a more efficient way of fixing your car, 487 00:26:02,760 --> 00:26:05,080 Speaker 1: if there's a new technology to fix your car, we 488 00:26:05,240 --> 00:26:07,280 Speaker 1: need access to that. Without that, you go back to 489 00:26:07,359 --> 00:26:10,080 Speaker 1: pre two thousand and twelve, presew thousand and twelve, there 490 00:26:10,160 --> 00:26:12,960 Speaker 1: was twenty six different car manufacturers giving twenty six different 491 00:26:12,960 --> 00:26:16,200 Speaker 1: ways of fixing a car. And honestly, besides withholding information 492 00:26:16,240 --> 00:26:19,400 Speaker 1: independent repair shops, they were pricing independent repairs out because 493 00:26:19,440 --> 00:26:21,399 Speaker 1: they all had their own tools and their own methods, 494 00:26:21,440 --> 00:26:24,440 Speaker 1: their own codes, et cetera. We have two thousand and twelve, 495 00:26:24,480 --> 00:26:27,440 Speaker 1: and now we have this new loophole. That's a new system, 496 00:26:27,560 --> 00:26:30,800 Speaker 1: a new system of information that is unregulated, closed system, 497 00:26:31,000 --> 00:26:32,440 Speaker 1: and it brings us right back to that where the 498 00:26:32,480 --> 00:26:35,240 Speaker 1: independent repairs at the mercy of car manufacturers, and we 499 00:26:35,320 --> 00:26:37,240 Speaker 1: think that can herently wrong. We want the owners and 500 00:26:37,280 --> 00:26:39,840 Speaker 1: the image of that right. And you know I've said 501 00:26:39,920 --> 00:26:42,800 Speaker 1: for years and this is sort of what we're talking 502 00:26:42,880 --> 00:26:46,520 Speaker 1: about in that if the independent automotive aftermarket didn't exist, 503 00:26:47,520 --> 00:26:51,320 Speaker 1: the economy of the country, never mind just Massachusetts wouldn't 504 00:26:51,359 --> 00:26:53,919 Speaker 1: exist because it's a it's a it's a multi billion 505 00:26:54,000 --> 00:26:58,520 Speaker 1: with a b industry dollar industry um and it's people 506 00:26:58,560 --> 00:27:02,280 Speaker 1: have to realize that, you know, we're really voting for freedom, 507 00:27:02,359 --> 00:27:05,639 Speaker 1: but you know, the survival of of of the economic 508 00:27:05,760 --> 00:27:08,240 Speaker 1: factor that's involved in it too. Hey, Tom, Matt, can 509 00:27:08,280 --> 00:27:10,920 Speaker 1: you guys, uh stand by and hold on. Let me 510 00:27:10,960 --> 00:27:13,760 Speaker 1: pull over, take a pause, and when we come back, Matt, Tom, 511 00:27:13,840 --> 00:27:16,000 Speaker 1: when we come back, Tom or Matt, whichever, I want 512 00:27:16,040 --> 00:27:18,520 Speaker 1: to know a little bit about, you know, who's opposing 513 00:27:18,720 --> 00:27:21,520 Speaker 1: the ballot question and how the Right to Repair Committee 514 00:27:21,560 --> 00:27:23,639 Speaker 1: is working for a response. So you guys ponder that 515 00:27:23,880 --> 00:27:25,440 Speaker 1: I'm not a nating in the car doctor. We're gonna 516 00:27:25,440 --> 00:27:26,879 Speaker 1: pull over and take a pause and be back right 517 00:27:26,880 --> 00:27:35,360 Speaker 1: after this. We are back. Welcome back. We're on Needing 518 00:27:35,400 --> 00:27:37,160 Speaker 1: the car Doctor. We're here with Matt food Cult he's 519 00:27:37,200 --> 00:27:40,080 Speaker 1: the president gam of Motor rat of America, and Tom Hicky, 520 00:27:40,080 --> 00:27:43,160 Speaker 1: he's the director of the Massachusetts Rights Repair Coalition. Gentlemen, 521 00:27:43,400 --> 00:27:46,480 Speaker 1: When we pulled away for the pause, the conversation was 522 00:27:46,880 --> 00:27:50,600 Speaker 1: leaning towards you know, who's opposing the ballot question of 523 00:27:50,720 --> 00:27:52,800 Speaker 1: right to repair and has the right to Repair committee? 524 00:27:53,040 --> 00:27:55,399 Speaker 1: You know, are they prepared to respond like, you know, 525 00:27:55,440 --> 00:27:56,920 Speaker 1: how is this going to shape out? Do you know 526 00:27:58,640 --> 00:28:03,480 Speaker 1: either when you're Tom Matt, somebody go, um, sure so 527 00:28:04,040 --> 00:28:07,119 Speaker 1: so so On the other side of the no. On 528 00:28:07,240 --> 00:28:09,800 Speaker 1: one side, UM of the right to repair, anitship is 529 00:28:10,000 --> 00:28:13,200 Speaker 1: is the car manufacturers. Um. As we stated, this is 530 00:28:13,240 --> 00:28:16,879 Speaker 1: worth billions of dollars to them to control the repair market. UM. 531 00:28:17,000 --> 00:28:18,600 Speaker 1: When we passed the right to repair let in two 532 00:28:18,640 --> 00:28:21,399 Speaker 1: thousand and thirteen, UM, they knew they were moving to this, 533 00:28:21,600 --> 00:28:23,520 Speaker 1: this wireless car system. They knew they would find a 534 00:28:23,520 --> 00:28:26,639 Speaker 1: way to circumvent this because at the end of the day, Um, 535 00:28:26,960 --> 00:28:29,840 Speaker 1: it's all about the bottom on, it's all about profits. Um. 536 00:28:30,160 --> 00:28:32,600 Speaker 1: If this does not pass, car manufacturers will have a 537 00:28:32,680 --> 00:28:34,920 Speaker 1: monopoly on the on the repair market as we moved 538 00:28:34,960 --> 00:28:39,320 Speaker 1: to over the internet, fixes and wireless codes on firewalls, 539 00:28:39,400 --> 00:28:42,760 Speaker 1: et cetera that are in cars right now. UM. So 540 00:28:42,880 --> 00:28:46,320 Speaker 1: you have your GMS, your forwards, your toyotas, your super ruse, 541 00:28:46,360 --> 00:28:49,360 Speaker 1: your niece on um. And and just recently that the 542 00:28:49,480 --> 00:28:53,440 Speaker 1: card dealers, your herb chambers. UM. Because look at the 543 00:28:53,520 --> 00:28:56,000 Speaker 1: end of the day, if this doesn't pass, there'll be 544 00:28:56,080 --> 00:28:58,520 Speaker 1: a lot of business because you're sooner or later your 545 00:28:58,760 --> 00:29:01,240 Speaker 1: your only location, you're only destination to get your contracts 546 00:29:01,240 --> 00:29:04,920 Speaker 1: will be a dealership. Right. So I guess the question 547 00:29:05,040 --> 00:29:09,920 Speaker 1: of if you're successful, you know, how does the first 548 00:29:10,000 --> 00:29:13,840 Speaker 1: question was talking about right to repair? How does Massachusetts 549 00:29:13,960 --> 00:29:16,000 Speaker 1: right to repair winning the battle? How does that affect 550 00:29:16,000 --> 00:29:20,680 Speaker 1: the rest of the country. So, in two thousand and twelve, 551 00:29:20,920 --> 00:29:23,320 Speaker 1: Massachusetts was the first in the nation to pass the 552 00:29:23,400 --> 00:29:25,040 Speaker 1: rights are a pair of law. We actually created the 553 00:29:25,080 --> 00:29:28,479 Speaker 1: moniker which has now been used for such things as 554 00:29:28,560 --> 00:29:33,440 Speaker 1: iPhones and computers and household appliances because of how powerful 555 00:29:33,640 --> 00:29:35,800 Speaker 1: the movement is then. But understand we were the first 556 00:29:35,840 --> 00:29:39,440 Speaker 1: in Massachusetts for the auto right to Repair UM. And 557 00:29:39,520 --> 00:29:41,840 Speaker 1: then we signed an MLU in two thousand and thirteen 558 00:29:41,880 --> 00:29:44,720 Speaker 1: for forty nine other states to follow this Massachusetts law. 559 00:29:45,200 --> 00:29:47,040 Speaker 1: And since I've heard, it's actually gone all the way 560 00:29:47,040 --> 00:29:51,200 Speaker 1: to Australia and worldwide. UM. So you know, Massachusetts the 561 00:29:51,200 --> 00:29:54,040 Speaker 1: battleground state where a consumer state. UH, and we hope 562 00:29:54,040 --> 00:29:56,840 Speaker 1: to have the same impact. I think legislation has been 563 00:29:56,920 --> 00:30:00,560 Speaker 1: filed federally in and by state in terms of how 564 00:30:00,680 --> 00:30:03,640 Speaker 1: this wireless communications have thematic should be dealt with in cars. 565 00:30:03,720 --> 00:30:05,479 Speaker 1: But I don't think there's been a lot of traction 566 00:30:06,080 --> 00:30:08,720 Speaker 1: uh in a mass Tchusetts when we passed this. I 567 00:30:08,800 --> 00:30:10,680 Speaker 1: think you'll see that the rest of the nation follow on. 568 00:30:10,960 --> 00:30:12,640 Speaker 1: And I think it's gonna have a very big impact 569 00:30:12,720 --> 00:30:14,440 Speaker 1: from what you're saying. Let me let me go to 570 00:30:14,520 --> 00:30:18,040 Speaker 1: Matt for a minute. Matt, Um, you know, depending upon 571 00:30:18,160 --> 00:30:20,200 Speaker 1: which way this goes in my in my last couple 572 00:30:20,240 --> 00:30:23,320 Speaker 1: of minutes here, how can this issue affect companies like 573 00:30:23,440 --> 00:30:26,120 Speaker 1: Motorat for example, that's this This has to be something 574 00:30:26,160 --> 00:30:31,960 Speaker 1: you guys are watching very closely. Yeah, I'm concerned about it. Um, 575 00:30:32,720 --> 00:30:34,760 Speaker 1: you know, it's it's frightening when you think about the 576 00:30:34,800 --> 00:30:36,840 Speaker 1: possibility of a monopoly and what that can do to 577 00:30:36,920 --> 00:30:39,840 Speaker 1: a supply chain. And and we sell we were supplying 578 00:30:39,880 --> 00:30:43,440 Speaker 1: car manufacturers in the aftermarket. We saw both sides, and 579 00:30:43,520 --> 00:30:46,720 Speaker 1: we supply the quality parts, um on both sides of 580 00:30:46,760 --> 00:30:51,360 Speaker 1: the fence. And we we supply our products too, you know, 581 00:30:51,640 --> 00:30:55,440 Speaker 1: over thirty thousand different distribution points, you know, which feed 582 00:30:56,200 --> 00:30:59,000 Speaker 1: a supply chain of hundreds of thousands of shops. And 583 00:30:59,040 --> 00:31:02,160 Speaker 1: when you think about so when somebody's car needs to 584 00:31:02,200 --> 00:31:06,240 Speaker 1: be repaired, whether it's my wife or um, somebody else's 585 00:31:06,600 --> 00:31:11,400 Speaker 1: mother or grandmother. In some parts of the country, they 586 00:31:11,520 --> 00:31:14,480 Speaker 1: can't get to a dealership very quickly. Uh, and they 587 00:31:14,560 --> 00:31:16,400 Speaker 1: and they need to get their car repaired to get 588 00:31:16,440 --> 00:31:19,320 Speaker 1: back on the road, or in some cases the dealership 589 00:31:19,680 --> 00:31:21,240 Speaker 1: you might have to wait. They might have a a 590 00:31:21,400 --> 00:31:23,920 Speaker 1: one or two week backlog into they can get they 591 00:31:23,960 --> 00:31:27,280 Speaker 1: can repair a car. So I think it raises a 592 00:31:27,360 --> 00:31:30,200 Speaker 1: lot of concerns. Um, the economics of it all, do 593 00:31:30,520 --> 00:31:32,800 Speaker 1: you know, just simply don't work. What it's gonna what 594 00:31:32,880 --> 00:31:35,080 Speaker 1: it could do to pricing on a on a product 595 00:31:35,200 --> 00:31:39,400 Speaker 1: like ours doesn't work for the consumer. So just the 596 00:31:39,520 --> 00:31:43,720 Speaker 1: concentration or isolation of the distribution and supply chain and 597 00:31:44,120 --> 00:31:48,440 Speaker 1: U could have detrimental effects. Um, you know, two drivers 598 00:31:48,520 --> 00:31:52,000 Speaker 1: to the everyday driver. Because the bottom line is, gentlemen, 599 00:31:52,480 --> 00:31:55,000 Speaker 1: there's more than enough cars to go around for everybody. 600 00:31:55,600 --> 00:31:57,760 Speaker 1: And we're just trying to you're just trying to make 601 00:31:57,840 --> 00:32:01,000 Speaker 1: this easier for the consumer so that they have that choice. 602 00:32:01,280 --> 00:32:04,200 Speaker 1: And from a wide range, right from the economy of 603 00:32:04,240 --> 00:32:07,000 Speaker 1: how it would affect the company like motorad from you know, 604 00:32:07,120 --> 00:32:09,800 Speaker 1: the idea of giving the consumer a choice, a place 605 00:32:09,920 --> 00:32:12,680 Speaker 1: to go um out of courtesy, you know. On a 606 00:32:12,760 --> 00:32:16,760 Speaker 1: quick aside, my wife's explorer needed a software update for 607 00:32:16,800 --> 00:32:19,160 Speaker 1: the air conditioning and the heater controls, and I could 608 00:32:19,200 --> 00:32:20,520 Speaker 1: have done it in the shop, but I figured it 609 00:32:20,560 --> 00:32:22,960 Speaker 1: was under warrantine. Sometimes you want to go see how 610 00:32:23,000 --> 00:32:24,520 Speaker 1: the other half lives, right, You want to see how 611 00:32:24,760 --> 00:32:27,040 Speaker 1: how it's gonna work. Is what your customers go through, 612 00:32:27,120 --> 00:32:28,880 Speaker 1: you know. So I sent it up to the local 613 00:32:28,960 --> 00:32:31,760 Speaker 1: Ford dealer. UM the first time. They had the car 614 00:32:31,880 --> 00:32:35,400 Speaker 1: for two weeks for a simple reflesh. What I well, 615 00:32:35,440 --> 00:32:37,800 Speaker 1: I shouldn't say simple. No, reflesh seems to be simple. 616 00:32:37,840 --> 00:32:40,440 Speaker 1: I shouldn't use those two words together. So they had 617 00:32:40,520 --> 00:32:42,840 Speaker 1: the car two weeks and I said, I don't think 618 00:32:42,880 --> 00:32:45,280 Speaker 1: it's a reflesh, even though you're telling me to me 619 00:32:45,400 --> 00:32:48,000 Speaker 1: this is well, No, we gotta follow procedure. They followed 620 00:32:48,040 --> 00:32:50,960 Speaker 1: forward procedure. I'm not knocking forward. They had their procedure. 621 00:32:51,040 --> 00:32:52,760 Speaker 1: I get it. I pulled the car out, I went 622 00:32:52,800 --> 00:32:54,440 Speaker 1: to the car wash. I came out of the car wash, 623 00:32:54,600 --> 00:32:56,520 Speaker 1: it's broken. It did it again, took it back a 624 00:32:56,640 --> 00:32:59,080 Speaker 1: second time. They had the car for another two and 625 00:32:59,160 --> 00:33:02,360 Speaker 1: a half weeks. My wife lost her car for four 626 00:33:02,400 --> 00:33:04,600 Speaker 1: and a half weeks. Doesn't matter. She's got cars to drive, 627 00:33:04,680 --> 00:33:08,000 Speaker 1: that's not the issue. But I learned a lot. I 628 00:33:08,120 --> 00:33:11,160 Speaker 1: learned how efficient and independence shop can be at times. 629 00:33:11,360 --> 00:33:12,959 Speaker 1: And I'm not saying we're all like this, and I'm 630 00:33:13,000 --> 00:33:14,960 Speaker 1: not saying all the dealers are like this. I'm just 631 00:33:15,000 --> 00:33:19,800 Speaker 1: saying here's one example, and it stresses to me there 632 00:33:19,880 --> 00:33:22,959 Speaker 1: has to be a freedom of choice because imagine if 633 00:33:23,000 --> 00:33:26,120 Speaker 1: everybody had to go through that for each and every repair. 634 00:33:26,680 --> 00:33:30,160 Speaker 1: And Um, we'll we'll, we'll leave the story their comments 635 00:33:30,200 --> 00:33:32,360 Speaker 1: for another day. Gentlemen, Where can the listeners go get 636 00:33:32,440 --> 00:33:35,800 Speaker 1: more information? Um? Uh, Matt Tom if they if they 637 00:33:35,840 --> 00:33:37,160 Speaker 1: want to help this cause, if they want to go 638 00:33:37,240 --> 00:33:41,680 Speaker 1: read more about it. Yeah, Um, you can visit our 639 00:33:41,760 --> 00:33:44,720 Speaker 1: website at mass writes to repair dot org. We have 640 00:33:44,760 --> 00:33:47,720 Speaker 1: a lot of information out. Um. There's a lot of 641 00:33:47,800 --> 00:33:51,480 Speaker 1: advertisements on TV if you do live in Massachusetts. Um, 642 00:33:52,080 --> 00:33:55,160 Speaker 1: but listen. I think this is an education campaign. I 643 00:33:55,240 --> 00:33:57,600 Speaker 1: think a lot of car owners don't know what their 644 00:33:57,640 --> 00:33:59,840 Speaker 1: new cars are collecting. I don't think they realize what 645 00:34:00,080 --> 00:34:02,440 Speaker 1: that risk. Um, and I think it's important for them 646 00:34:02,480 --> 00:34:05,239 Speaker 1: to do their research. Go on our website. You can 647 00:34:05,320 --> 00:34:08,600 Speaker 1: google telematics and wireless communications in the car. Look at 648 00:34:08,920 --> 00:34:11,080 Speaker 1: just look at what the car manufacturers and car dealers 649 00:34:11,120 --> 00:34:13,239 Speaker 1: are giving you in terms of paperwork when you when 650 00:34:13,280 --> 00:34:15,440 Speaker 1: you do sign for a new car. Um. But I 651 00:34:15,600 --> 00:34:18,200 Speaker 1: urge people to do their research and vote yes on 652 00:34:18,280 --> 00:34:21,160 Speaker 1: this campaign because even if you don't live on Massachusetts, 653 00:34:21,239 --> 00:34:23,760 Speaker 1: this is this is the beginning of a huge precedent 654 00:34:24,239 --> 00:34:26,920 Speaker 1: uh and and getting you know, other states involved in 655 00:34:27,000 --> 00:34:29,120 Speaker 1: making sure this is a national effort to defend the 656 00:34:29,160 --> 00:34:31,239 Speaker 1: consumer's right to choose to get with to get their 657 00:34:31,280 --> 00:34:33,920 Speaker 1: car right. Gentlemen, we'll leave it there, thank you very much. 658 00:34:33,920 --> 00:34:35,839 Speaker 1: I'm on naming the car doctor. We are back right 659 00:34:35,880 --> 00:34:44,000 Speaker 1: after this. Welcome back. Why don't they of the car 660 00:34:44,080 --> 00:34:45,880 Speaker 1: doctor once again? Thank you to met Bo Cults and 661 00:34:45,920 --> 00:34:48,640 Speaker 1: Tom Hickey of a Right to Repair and motor red respectively. 662 00:34:48,760 --> 00:34:52,279 Speaker 1: You know, the issue will ray John and hopefully it 663 00:34:52,320 --> 00:34:55,000 Speaker 1: will stir some fires and make us all aware of 664 00:34:55,080 --> 00:34:56,840 Speaker 1: what we need to do in order to well, you know, 665 00:34:57,080 --> 00:34:59,919 Speaker 1: freedom of choice, but also to get proper repairs done. 666 00:35:00,239 --> 00:35:03,160 Speaker 1: And that's what's at stake here. There's there's a couple 667 00:35:03,200 --> 00:35:06,160 Speaker 1: of different soapboxes to stand on, ranging anywhere from freedom 668 00:35:06,200 --> 00:35:08,520 Speaker 1: of choice to national security to being able to take 669 00:35:08,600 --> 00:35:11,640 Speaker 1: your car where and when you want and don't forget 670 00:35:11,680 --> 00:35:13,400 Speaker 1: your data to here they're looking at that. So a 671 00:35:13,480 --> 00:35:15,200 Speaker 1: lot to think about, a lot to talk about until 672 00:35:15,200 --> 00:35:17,520 Speaker 1: the next time I'm rondinating in the car. Doctor, Thank 673 00:35:17,560 --> 00:35:20,880 Speaker 1: you for being here reminding you the mechanics aren't expensive, 674 00:35:21,040 --> 00:35:22,320 Speaker 1: they're priceless. See you.