WEBVTT - 10 Tips to Be a Great Conversationalist: with Danielle Robay

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<v Speaker 1>Big things happen when you're pretty, pretty bold, pretty clever,

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<v Speaker 1>pretty strong. I'm Danielle Robe and each week my guests

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<v Speaker 1>and I have conversations that put a new spin on pretty.

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<v Speaker 1>This is pretty smart. Hello, pretty smart people. Happy April.

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<v Speaker 1>I want to say Happy Thursday always, but I know

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<v Speaker 1>some of you don't listen on Thursdays, So happy whatever

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<v Speaker 1>day you are listening. I'm excited to be here with

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<v Speaker 1>you today because today is different. Today's actually a first

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<v Speaker 1>and I haven't said that since February of twenty twenty

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<v Speaker 1>one when we launched. But today is a first because

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<v Speaker 1>I'm doing my first solo episode. And to be quite honest,

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<v Speaker 1>I've never done this in I don't know three years.

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<v Speaker 1>I'm bad at math, but I haven't done it because

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<v Speaker 1>it sort of terrifies me. I am a trained broadcaster, conversationalist, interviewer,

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<v Speaker 1>and the idea of hopping on the mic alone is scary,

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<v Speaker 1>Like what if I'm not interesting alone? I need someone

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<v Speaker 1>to bounce ideas off of. But that's actually what today

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<v Speaker 1>is all about. Today is about how to be a

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<v Speaker 1>great conversationalist. I was thinking about it. I professionally have

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<v Speaker 1>spent over three thousand hours in conversation. I've been doing

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<v Speaker 1>this for like thirteen years, and I've read a ton

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<v Speaker 1>of books. I've read Barbara Walter's book about Conversation, Larry King,

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<v Speaker 1>who's a master of communication, How to talk to anyone, anytime, anywhere.

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<v Speaker 1>And I of course have spent hours and hours in

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<v Speaker 1>conversation and have picked up some things. So I've come

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<v Speaker 1>up with ten pillars of communication. But first, here's why

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<v Speaker 1>I think it's important. I have been absolutely enamored by

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<v Speaker 1>people for well, just as long as I can remember.

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<v Speaker 1>I actually can't remember a time when I haven't been

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<v Speaker 1>fascinated with people's stories and the parts of their lives

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<v Speaker 1>that I don't get to see normally. I think that's

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<v Speaker 1>part of why we love travel, right. But I've had

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<v Speaker 1>boyfriend's joke and tell me it's nosiness, but really it's not.

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<v Speaker 1>It's curiosity. I've always been a person, a kid, an

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<v Speaker 1>adult with a lot of questions, and I feel like

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<v Speaker 1>a great conversation acts like a ripple effect. One motion

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<v Speaker 1>can generate an endless amount of wisdom, and it all

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<v Speaker 1>radiates from the epicenter of a story. Conversations are the

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<v Speaker 1>stuff that life is made out of, especially if you

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<v Speaker 1>come from a conversation first family like I did. I

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<v Speaker 1>remember I would go to friend's houses growing up, and

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<v Speaker 1>their families would turn on the TV at dinner or

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<v Speaker 1>chat politely about their days, and I would look around

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<v Speaker 1>and be like, what's going on here? My family, we

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<v Speaker 1>talked about politics and money and pop culture, and we

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<v Speaker 1>were loud and not afraid to disagree, and there was

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<v Speaker 1>a lot of laughter. I came from one of those

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<v Speaker 1>families where you better have something to say or you're

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<v Speaker 1>just gonna get buried at the dinner table. I come

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<v Speaker 1>from a family of storytellers. Now, when you think of

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<v Speaker 1>a great storyteller, who do you think of? I think

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<v Speaker 1>of a few people. One is my grandfather, Marvin on

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<v Speaker 1>my dad's side. He was a professor with several doctorates,

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<v Speaker 1>and he was a principal. And Yo, that man could talk.

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<v Speaker 1>He was a born orator. He could talk about the

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<v Speaker 1>guy he met at the gym, or he could talk

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<v Speaker 1>about quantum physics. He just wanted to chat. I would

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<v Speaker 1>go to his in my grandmother's house for dinner on

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<v Speaker 1>Sundays and we would sit in their living room and

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<v Speaker 1>it was this very small, very sometimes not clean house.

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<v Speaker 1>I shouldn't say it was not clean, but it just was.

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<v Speaker 1>They didn't have a lot, and we would sit in

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<v Speaker 1>their living room and just kibbets, and that's a Yiddish

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<v Speaker 1>word for chat. I come from a chatty family, and

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<v Speaker 1>when I look back, it's no wonder that I got

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<v Speaker 1>into an industry predicated on communication. Broadcast has always been

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<v Speaker 1>sort of named incorrectly for me. People aren't broadcasters, they're communicators. Anyways,

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<v Speaker 1>when I think of great conversationalists, I think of Larry

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<v Speaker 1>King as well. I mean that bellowing voice. He knew

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<v Speaker 1>how to draw people in and there's an art to it.

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<v Speaker 1>I used to sit at the breakfast table with him

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<v Speaker 1>at natean Ow's, which is a deli in Beverly Hills,

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<v Speaker 1>and there'd be a group conversation going, but I would

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<v Speaker 1>always try and sit next to him, and he would

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<v Speaker 1>turn to me aside from the group and just give

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<v Speaker 1>me little nuggets of wisdom. He would say, great storytellers

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<v Speaker 1>never give the joke away at the top of the story,

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<v Speaker 1>or you gotta be a little self deprecating sometimes. And

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<v Speaker 1>one of the things I loved most about Larry was

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<v Speaker 1>his obsession with why he told me one time that

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<v Speaker 1>he would be like five or six years old on

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<v Speaker 1>a bus going to school and he would sit at

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<v Speaker 1>the front of the bus with the driver and just

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<v Speaker 1>chat why do you like driving the bus? And then

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<v Speaker 1>he'd pepper the driver with five more questions, five more

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<v Speaker 1>why questions before they got to school. And I've noticed

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<v Speaker 1>interviewing people that those why questions are the most probing.

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<v Speaker 1>People are much more comfortable sharing the hows and the whats,

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<v Speaker 1>but the whys those are personal. But imagine if we

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<v Speaker 1>were armed with both the courage and the tact to

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<v Speaker 1>prod into the whys of certain behaviors or observations, we

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<v Speaker 1>could learn so much more about others and ultimately ourselves.

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<v Speaker 1>There's a great Medium article by Sarah Coe on her

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<v Speaker 1>love for conversation, and she writes, when we acquire knowledge

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<v Speaker 1>on how we and our loved ones interact with the world,

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<v Speaker 1>we understand the triggers that exist in all of us

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<v Speaker 1>and the context to why we feel the things we feel,

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<v Speaker 1>we do life a little better. So, in an effort

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<v Speaker 1>to do life a little better, which has always been

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<v Speaker 1>one of my goals, I want our shared stories to

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<v Speaker 1>allow us to live better. Today is all about how

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<v Speaker 1>to be a great conversationalist. So we're going to talk

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<v Speaker 1>through those ten pillars. And I also want to acknowledge

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<v Speaker 1>that for some people conversation feels easy and for others

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<v Speaker 1>it can feel really uncomfortable or awkward. But the great

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<v Speaker 1>thing about this is that anyone can be good at it.

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<v Speaker 1>It just takes a little intention and a little practice.

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<v Speaker 1>So the first pillar is to come in curious. Everybody

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<v Speaker 1>you will meet knows something that you don't. You have

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<v Speaker 1>to ask questions until you figure out what that is,

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<v Speaker 1>and then zone in. If you come in curious and

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<v Speaker 1>you start asking somebody questions, they may not engage or

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<v Speaker 1>be interested in the first few, but ultimately you'll figure

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<v Speaker 1>out something that makes them tick because you'll see their

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<v Speaker 1>eyes light up. And if you want to practice, do

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<v Speaker 1>this in an uber or a lyft. It's low stakes,

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<v Speaker 1>and you go in and ultimately, whether it's sports or

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<v Speaker 1>music or anything, you will find something that makes their

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<v Speaker 1>eyes light up and you'll know immediately, and then you

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<v Speaker 1>zone in on that. Number two is respect. Now, part

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<v Speaker 1>of being in conversation is not judging, not criticizing, and

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<v Speaker 1>not imposing. Think about who you feel most open with

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<v Speaker 1>or most comfortable talking to. I guarantee the person who

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<v Speaker 1>just popped into your mind is really not judgmental. They

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<v Speaker 1>take you for who you are, where you are. Now,

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<v Speaker 1>let's give that gift to somebody else. I've said this

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<v Speaker 1>on the pod before, so excuse me if you've heard this,

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<v Speaker 1>but I said to a therapist one time, you give

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<v Speaker 1>me such a gift by hearing me out and not

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<v Speaker 1>judging me, just taking my words at face value. I

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<v Speaker 1>want to be able to give that gift to others.

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<v Speaker 1>And I felt like I was judgmental sometimes. And she

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<v Speaker 1>looked at me and she said, Danielle, you're not going

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<v Speaker 1>to like my answer. And she laughed, and she said,

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<v Speaker 1>the only way to judge others less is to judge

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<v Speaker 1>yourself less. So that one starts as an inside job.

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<v Speaker 1>But I do think that it's really important people really

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<v Speaker 1>feel your respect immediately, and it sets the table. It

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<v Speaker 1>sets the table for the conversation. Number three this is

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<v Speaker 1>another one about questions, which is ask open ended questions.

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<v Speaker 1>Now you learn this in journalism school because there's who, what, where, when,

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<v Speaker 1>why or how? And if I ask you a compacted question,

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<v Speaker 1>you're probably going to give me a simple answer, which

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<v Speaker 1>we don't want. So, for instance, were you terrified when

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<v Speaker 1>the storm started? That person is probably going to say, yeah, terrified,

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<v Speaker 1>that's a short answer. That's what we don't want. Instead,

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<v Speaker 1>you can ask what was that experience, Like, how did

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<v Speaker 1>it feel to live through that storm? What was going

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<v Speaker 1>through your mind when it started raining? Who did you

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<v Speaker 1>call right after the storm was over? Those questions open

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<v Speaker 1>up conversation, and that's something that is hard to do

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<v Speaker 1>in the moment. Sometimes you can think about like writing

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<v Speaker 1>those out and practicing, but in the moment you can

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<v Speaker 1>think about how to avoid a yes or no answer,

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<v Speaker 1>And a lot of those more interesting answers are going

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<v Speaker 1>to start with the what and how questions. You're really

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<v Speaker 1>trying to get someone to stop and think for a minute.

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<v Speaker 1>It's that head tilt, you know, when you ask somebody

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<v Speaker 1>something and they tilt their head and they're thinking, huh

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<v Speaker 1>because they haven't thought about it themselves. That's what those

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<v Speaker 1>what and how questions do. Now, the fourth is to listen,

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<v Speaker 1>and this is not just listen to be present. This

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<v Speaker 1>is listen to learn and understand, not listen to respond.

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<v Speaker 1>And now this is really underrated, and there's a few

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<v Speaker 1>points here. People love to interject their own experiences, because

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<v Speaker 1>we're trying to connect with somebody. If they start talking

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<v Speaker 1>about their aunt, you are definitely I know I do this,

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<v Speaker 1>like I'm compelled to think about well, my aunt. But

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<v Speaker 1>you have to stop yourself because silences and pauses actually

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<v Speaker 1>elicit more conversation because people feel like they need to talk.

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<v Speaker 1>So let them talk, and you're inevitably going to have

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<v Speaker 1>some of those thoughts that come through your mind, like you,

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<v Speaker 1>like we were talking about like your own aunt, but

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<v Speaker 1>you got to let them go. You're definitely going to

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<v Speaker 1>feel the urge to respond, but don't because if you're talking,

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<v Speaker 1>you're not learning. We all know. One of my favorite

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<v Speaker 1>sayings is the most interesting thing is to be interested.

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<v Speaker 1>Think about it this way. A conversation is a game

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<v Speaker 1>of ping pong. You got to hit the ball back

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<v Speaker 1>over the net. Nothing communicates value and respect to a

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<v Speaker 1>person more than asking them what they think. And unless

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<v Speaker 1>you're giving a very formal speech, every encounter should be

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<v Speaker 1>a dialogue, a back and forth. So make sure you

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<v Speaker 1>consciously hit the ball back over the net and give

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<v Speaker 1>the other person the chance to respond, and part of

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<v Speaker 1>that is asking follow up questions. The best listeners I know.

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<v Speaker 1>Never stop with one question. It's like peeling an onion.

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<v Speaker 1>They ask follow up questions and they go deeper each time,

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<v Speaker 1>And honestly, this is where you learn the most and

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<v Speaker 1>also how you add value to one another's lives. A

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<v Speaker 1>very simple one you can ask is how did it

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<v Speaker 1>make you feel when that happened. I'm telling you it

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<v Speaker 1>opens up a whole new line of communication. Thing about listening,

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<v Speaker 1>make sure you're listening with your heart. Words are really

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<v Speaker 1>a small part of any communication. The intellectual exchange we're

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<v Speaker 1>having is really only part of the conversation of the exercise.

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<v Speaker 1>People pick up so much paying attention to nonverbal cues,

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<v Speaker 1>including somebody's eye contact, their tone of voice, their body language.

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<v Speaker 1>Make sure you're listening with your heart. Number five, embrace

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<v Speaker 1>differences while building on commonalities. Everyone is different. That's the

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<v Speaker 1>beauty of it, that's the beauty of conversation. But at

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<v Speaker 1>the same time, there are always commonalities for the differences.

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<v Speaker 1>We embrace them. They make us all unique. We learn

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<v Speaker 1>from each other from our perspectives. But once you find

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<v Speaker 1>that common link. You both love traveling to the Caribbean,

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<v Speaker 1>you both have a fear of elevators. You can build

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<v Speaker 1>on that. It makes people feel connected. Number six, Admit

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<v Speaker 1>that you don't know something. This is actually another thing

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<v Speaker 1>that I learned in journalism school, because everything we say

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<v Speaker 1>is on the record, so we're constantly thinking about our words.

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<v Speaker 1>And people ask me things all of the time that

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<v Speaker 1>I'm not an expert in, and instead of pontificating or

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<v Speaker 1>feeling like I have to give an answer, I just

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<v Speaker 1>say I don't know. Sometimes I say, you're really making

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<v Speaker 1>me think about X, but I don't have an answer.

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<v Speaker 1>I'm not quite sure. Let me get back to you,

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<v Speaker 1>And that's okay. Saying you don't know builds trust. I

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<v Speaker 1>think so much of conversation or meeting somebody new, especially

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<v Speaker 1>is feeling out how that person feels about themselves. And

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<v Speaker 1>when somebody says they don't know something, it makes the

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<v Speaker 1>other person feel like they're with a confident person. Number

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<v Speaker 1>seven Transition to a new question. Sometimes when you're in conversation,

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<v Speaker 1>asking questions or transitioning can feel abrupt and it makes

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<v Speaker 1>for a disjointed conversation. You want to avoid that. All

0:14:10.200 --> 0:14:12.600
<v Speaker 1>you have to do is repeat something they just said

0:14:12.840 --> 0:14:15.080
<v Speaker 1>or use a word that they just used in their

0:14:15.160 --> 0:14:19.400
<v Speaker 1>last sentence to pivot. And transition to another thought. It

0:14:19.440 --> 0:14:23.640
<v Speaker 1>feels way less harsh or jolted. This is something you

0:14:23.680 --> 0:14:26.280
<v Speaker 1>learn being a morning TV host, and it's also something

0:14:26.320 --> 0:14:28.640
<v Speaker 1>that works great if you're having a conversation at a

0:14:28.680 --> 0:14:33.040
<v Speaker 1>restaurant or a party. Number eight is also simple building words.

0:14:33.840 --> 0:14:36.600
<v Speaker 1>You know, if you take an improv class, the only

0:14:36.680 --> 0:14:39.760
<v Speaker 1>rule is that you say yes. You say yes, and

0:14:40.080 --> 0:14:43.520
<v Speaker 1>you don't ever turn away from the person offering something

0:14:43.600 --> 0:14:47.640
<v Speaker 1>up to you. And in conversation it's way better to

0:14:47.720 --> 0:14:51.720
<v Speaker 1>use a building word like and than but but makes

0:14:51.760 --> 0:14:55.040
<v Speaker 1>somebody feel like you're turning away from them, or you

0:14:55.160 --> 0:14:59.880
<v Speaker 1>disagree in a way that sometimes isn't necessary. Not that

0:15:00.040 --> 0:15:03.240
<v Speaker 1>disagreement can't be great in a conversation, but see I

0:15:03.320 --> 0:15:05.920
<v Speaker 1>just did it ready. Not that disagreement can't be great

0:15:05.920 --> 0:15:11.280
<v Speaker 1>in a conversation. And you want people to feel connected

0:15:11.280 --> 0:15:16.920
<v Speaker 1>to you and close and comfortable. Number nine. Great conversationalists

0:15:17.000 --> 0:15:20.720
<v Speaker 1>are well read. It's something that I know people who

0:15:20.720 --> 0:15:23.360
<v Speaker 1>are not readers are going to hate that one. But

0:15:24.040 --> 0:15:29.760
<v Speaker 1>reading also can be extended to podcasts, to books on tape,

0:15:30.000 --> 0:15:37.520
<v Speaker 1>to quick Instagram factoids. I say well read because you

0:15:37.560 --> 0:15:40.680
<v Speaker 1>know what builds people's confidence when you ask what they

0:15:40.680 --> 0:15:44.840
<v Speaker 1>think about something. And in order to really imagine this,

0:15:44.880 --> 0:15:47.560
<v Speaker 1>think about a kid. When you ask a ten year

0:15:47.600 --> 0:15:50.680
<v Speaker 1>old kid what they think about a table or a

0:15:50.760 --> 0:15:54.520
<v Speaker 1>light fixture, or how something was built, or do they

0:15:54.640 --> 0:15:58.040
<v Speaker 1>like a TV show? It builds their confidence because it

0:15:58.080 --> 0:16:00.560
<v Speaker 1>makes them know that you're interested in them and that

0:16:00.640 --> 0:16:03.880
<v Speaker 1>you care about their opinion. So people who are well

0:16:03.920 --> 0:16:07.200
<v Speaker 1>read have topics to bring up and talk about in

0:16:07.240 --> 0:16:11.040
<v Speaker 1>these moments. Hey, I just saw an article on X.

0:16:11.120 --> 0:16:15.760
<v Speaker 1>What do you think about? Why makes sense? Number ten?

0:16:16.160 --> 0:16:20.200
<v Speaker 1>Provide positive feedback. A poker face might help when you're

0:16:20.240 --> 0:16:23.360
<v Speaker 1>playing cards, but it does not help build trust or

0:16:23.360 --> 0:16:27.960
<v Speaker 1>develop relationships. People really need confirmation. They need to know

0:16:28.000 --> 0:16:30.800
<v Speaker 1>that you're listening and that you understand them. So if

0:16:30.840 --> 0:16:33.720
<v Speaker 1>you want to nod your head or provide verbal affirmation

0:16:34.480 --> 0:16:39.760
<v Speaker 1>that you are listening and learning, that is really powerful.

0:16:40.680 --> 0:16:43.400
<v Speaker 1>Glancing down at your phone or your watch communicates all

0:16:43.440 --> 0:16:48.640
<v Speaker 1>the wrong things. And here's a little extra tip. Be

0:16:48.800 --> 0:16:53.040
<v Speaker 1>prepared to be amazed, because that is where the magic is.

0:16:54.440 --> 0:16:59.520
<v Speaker 1>I go into most conversations with people just prepared to

0:16:59.520 --> 0:17:02.960
<v Speaker 1>be a amazed by them, and I am rarely disappointed.

0:17:04.240 --> 0:17:06.520
<v Speaker 1>I had some guy drop off my laundry the other

0:17:06.640 --> 0:17:10.320
<v Speaker 1>day and I said, hey, how you doing. Just a

0:17:10.359 --> 0:17:14.439
<v Speaker 1>simple question. I took a second to ask, and he

0:17:14.560 --> 0:17:19.880
<v Speaker 1>told me a whole story about how fifteen years ago

0:17:19.960 --> 0:17:22.440
<v Speaker 1>his son passed away and so he looks at every

0:17:22.520 --> 0:17:25.840
<v Speaker 1>day like a blessing. And I don't want to share

0:17:25.880 --> 0:17:29.479
<v Speaker 1>his whole story. But people are amazing. The human spirit

0:17:29.560 --> 0:17:34.520
<v Speaker 1>is amazing, and you never know what incredible experiences they've had,

0:17:34.760 --> 0:17:39.399
<v Speaker 1>both good and challenging. And if you go in with

0:17:39.720 --> 0:17:44.040
<v Speaker 1>that feeling people, it's contagious. People feel it, they feel

0:17:44.200 --> 0:17:50.160
<v Speaker 1>your interest. A promise you'll feel the magic. Okay, thank

0:17:50.200 --> 0:17:53.199
<v Speaker 1>you for coming to my ted talk. Just kidding. I

0:17:53.200 --> 0:17:56.639
<v Speaker 1>hope these were helpful and this was actually fun. I

0:17:56.680 --> 0:17:58.520
<v Speaker 1>think I'm going to do one about how to ask

0:17:58.560 --> 0:18:02.399
<v Speaker 1>great questions at a later date. But I really believe

0:18:02.480 --> 0:18:06.119
<v Speaker 1>that the quality of our lives depends a lot on

0:18:06.160 --> 0:18:10.720
<v Speaker 1>the quality of our conversations, both with ourselves and with others.

0:18:11.400 --> 0:18:14.879
<v Speaker 1>So get out there and go be chatty in my honor. Please.

0:18:16.240 --> 0:18:18.520
<v Speaker 1>You know, I've been thinking about Larry King a lot lately.

0:18:18.720 --> 0:18:20.560
<v Speaker 1>He was the one that taught me so much about

0:18:20.640 --> 0:18:26.240
<v Speaker 1>questions and conversation. And I end the podcast. I don't

0:18:26.240 --> 0:18:28.120
<v Speaker 1>know if I shared this maybe on the first episode

0:18:28.160 --> 0:18:30.240
<v Speaker 1>I did, but I end the podcast every day with

0:18:30.720 --> 0:18:33.080
<v Speaker 1>or every week with today's a good day to have

0:18:33.160 --> 0:18:36.160
<v Speaker 1>a good day. In his honor. He used to say

0:18:36.200 --> 0:18:38.879
<v Speaker 1>that when I went on his show, we all cheers

0:18:38.960 --> 0:18:41.480
<v Speaker 1>with our coffee mugs and said a little cheers, and

0:18:41.520 --> 0:18:45.439
<v Speaker 1>that was his and I've never forgotten it, So I

0:18:45.560 --> 0:18:48.480
<v Speaker 1>really mean it. Today's a good day to have a

0:18:48.520 --> 0:18:57.040
<v Speaker 1>good day. Go get them. Okay, you know what time

0:18:57.080 --> 0:18:59.960
<v Speaker 1>it is. Today's a good day to have a good day.

0:19:00.520 --> 0:19:01.480
<v Speaker 1>I'll see you next week.