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Speaker 1: You're listening to Ron and Nanian The Car Doctor, nationally

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Speaker 1: recognized auto expert trusted by Mechanics, Weekend wrenchers and vehicle

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Speaker 1: owners alike. Ron brings over forty years of hands on

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Speaker 1: experience and deep industry insight to help you understand your vehicle.

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Speaker 1: Join the Conversation live every Saturday from two to four

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Speaker 1: honest answers and practical advice. Looking for more, visit cardoctorshow

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Speaker 1: dot com for past episodes, repair tips, and Ron's latest insights,

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Speaker 1: channel for exclusive videos, real repair footage and more. Now

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Speaker 1: start your enginies. The Car Doctor is in the garage

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Speaker 1: and ready to take your call.

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Speaker 2: If you've been paying attention and you listen to our

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Speaker 2: last show, we were talking with Dale Ross. He is

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Speaker 2: the program director for ANYBC Recycled Rides. And as a

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Speaker 2: result of that interview and conversation about the Veterans Day

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Speaker 2: giveaway and everything that that entailed, I got a little curious.

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Speaker 2: Curiosity is always a good thing in the mechanical industry,

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Speaker 2: and I said, you know, there's a bigger story here

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Speaker 2: and I've reached out and I've got with us today

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Speaker 2: to start our Shilah Mchaalis, Did I say that right? Shiloh, Yes, Sir,

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Speaker 2: I did that? Look at that? Huh? And she's the

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Speaker 2: chief strategy officer for Texas Collision Centers, which is the

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Speaker 2: main proponent that's creating the NABC ride giveaway? Am I

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Speaker 2: saying that right? And correct me? So laid out for

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Speaker 2: the audience and welcome aboard to the car doctor, tell

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Speaker 2: us all about the NABC giveaway. How you guys participate

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Speaker 2: in that?

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Speaker 3: Absolutely so. We have been a partner of the NABC

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Speaker 3: Recycled Rides program for the last six years since we

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Speaker 3: started Texas Collision Centers, and prior to this latest giveaway,

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Speaker 3: we had already given away seven vehicles through the program

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Speaker 3: over course of that six years, and we just had

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Speaker 3: an idea, knowing that we were going to have sixteen

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Speaker 3: locations open in twenty twenty five, we wanted to repair

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Speaker 3: one vehicle per location to give sixteen away at a

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Speaker 3: Veterans Day specific event supporting the military and recipients that

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Speaker 3: needed a vehicle. So we went to Dale Ross and

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Speaker 3: Debbie and said, hey, we'd like to do this. How

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Speaker 3: about this crazy brained idea, And they said, hey, we're

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Speaker 3: all in. We want to partner with you. And so

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Speaker 3: it was definitely a collaborative team effort coming up with

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Speaker 3: those vehicles. It took about seventy for us to whittle

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Speaker 3: down to sixteen that actually qualified for the program. They

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Speaker 3: were donated by our insurance partners several different ones. Geico

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Speaker 3: contributed ten, all State two, and then we also had

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Speaker 3: Mercury Travelers as well as Liberty Mutuals donate vehicles. We

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Speaker 3: then refurbished those one at each of our sixteen active locations.

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Speaker 3: The NABC Recycled Rides program does a phenomenal job of

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Speaker 3: partnering with local veteran charities and identifying worthy recipients. And

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Speaker 3: along with that, they also have a partner in Ars

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Speaker 3: Cars that do the titling and paperwork behind the scenes.

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Speaker 3: So overall, very much a collaborative team effort that brought

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Speaker 3: us to be able to donate those sixteen vehicles to

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Speaker 3: those sixteen very worthy veterans on Veterans Day Shilah.

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Speaker 2: What are some of the qualifications you know, how do

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Speaker 2: we decide we're looking for a particular type of vehicle,

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Speaker 2: and then how do you know, let's say, let's say

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Speaker 2: we're looking for a Toyota Highlander. We want to give

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Speaker 2: somebody a small suv or mid sized suv. How do

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Speaker 2: you know that that stolen recovery is capable of being resuscitated,

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Speaker 2: so to speak. What's the criteria there?

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Speaker 3: That's a great question. So once a vehicle is identified

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Speaker 3: and they're not all recovered tests, recovered tests are generally

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Speaker 3: a great vehicle, but there's also you know, minimal mileage

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Speaker 3: requirements that needs to be you know, within five to

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Speaker 3: ten years old. We actually did several we had some

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Speaker 3: hail here this year in Texas and the DFW market

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Speaker 3: and so several of the vehicles that were given away

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Speaker 3: were actual hail damage vehicles. So it's a mixed bag overall,

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Speaker 3: but definitely mileage is a requirement. You know, you have

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Speaker 3: to make sure that it's in good working order obviously,

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Speaker 3: and regardless of what is needed, once a vehicle is identified,

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Speaker 3: we have to go put eyes on it. So all

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Speaker 3: of these are located at local copart facilities. So we

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Speaker 3: actually had our regional managers go out and look at

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Speaker 3: about seventy like I said, to get down to those

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Speaker 3: sixteen in particular.

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Speaker 2: Do you you know is there an age limit three years,

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Speaker 2: five years, ten years.

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Speaker 3: I believe it's less than ten years. And that's an

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Speaker 3: NABC requirement, you know that they dictate of what that

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Speaker 3: year right, right.

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Speaker 2: And then mileage under one hundred thousand, two hundred thousand,

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Speaker 2: We don't care. It's Texas. Everything's dry and rust free,

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Speaker 2: so we'll just keep driving it forever.

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Speaker 3: There is definitely a mileage requirement as well, and well,

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Speaker 3: I'm going to look that up here of what their

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Speaker 3: requirement is while while we're chatting.

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Speaker 2: You know, it's Texas is really a great state for

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Speaker 2: a car. And I say this very sincerely in that

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Speaker 2: you know, I remember seven years ago I found a

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Speaker 2: seventy two Monte Carlo in Minard, Texas, right, And Minard

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Speaker 2: is like in the middle of nowhere, and it took

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Speaker 2: forever in a day to convince the truck driver to

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Speaker 2: go pick up the car and Minard bring it to Houston,

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Speaker 2: and then from Houston it was no problem to get

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Speaker 2: it to New Jersey. But when I tell you this,

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Speaker 2: Monte Carlo spent all of its life in Minard in Texas,

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Speaker 2: that I went to take the exhaust off and the

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Speaker 2: nuts came up the exhaust manifold like it was nineteen

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Speaker 2: seventy two, you know. Now, Now in New Jersey we

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Speaker 2: get that experience for about eight months and then we

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Speaker 2: get this stuff called snow and then that corrosive material.

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Speaker 2: So I've got to think, I've got to think Texas

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Speaker 2: collision repair has to be a whole lot different than

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Speaker 2: than New Jersey or the Northeast, right.

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Speaker 3: I would definitely agree with that that the corrosive nature

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Speaker 3: of the snow. We definitely that's a rarity here. You know,

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Speaker 3: in Texas in general, we have a pretty mild winters overall.

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Speaker 2: Yeah. Can I just ask you, on a personal note,

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Speaker 2: what do you drive?

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Speaker 4: Shiloh?

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Speaker 2: How many miles are on it?

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Speaker 5: Oh?

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Speaker 3: I actually just got a brand new vehicle a couple

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Speaker 3: of months ago, so I currently And if you're a

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Speaker 3: car guy, you might appreciate this, and I'm certain that

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Speaker 3: you are on but I drive a Porsche PanAm Marria GTS.

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Speaker 2: And I like to speak and how many what did

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Speaker 2: you drive before? How many miles did the other car

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Speaker 2: have on? I mean, do you drive cars to the

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Speaker 2: two three hundred thousand mile mark.

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Speaker 3: You know, no, not myself. I prefer to have a

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Speaker 3: new vehicle every few years, so I choose the po

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Speaker 3: and prior to the Pan America I had a Cayenne,

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Speaker 3: just a small SUV.

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Speaker 2: And I guess in Texas there's places to utilize.

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Speaker 3: That, absolutely, yeah and no question. Yeah, yeah, yeah, yeah.

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Speaker 2: So I do have.

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Speaker 3: The vehicle information here for the nabc's program, handy, So

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Speaker 3: no older than eight years right, also less than one

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Speaker 3: hundred thousand miles, no major structural damage, good working mechanical condition.

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Speaker 3: And they do not want any electric vehicles, hybrids, no

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Speaker 3: luxuries like a Corvette.

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Speaker 2: Right, We're just looking. We're looking for wheels in basic

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Speaker 2: transportation to keep people, you know, get them on the road,

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Speaker 2: get to the supermarket, family stuff, and get them back

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Speaker 2: on their feet. And they're running this NABC Recycle Rights program.

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Speaker 2: This is an every year thing.

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Speaker 3: Correct, Oh, absolutely, yes, they are constantly you know, partnering

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Speaker 3: with charity seeking out vehicles from the insurance partners and

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Speaker 3: you know, taking on those recipient candidates that are nominated

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Speaker 3: by the local charity partners.

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Speaker 2: And are there other body shops across the country involved

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Speaker 2: in this or is this a Texas collision center thing only? No, sir.

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Speaker 3: So the NABC is a widespread program throughout the country

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Speaker 3: and they partner with you know, everybody from a single shop,

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Speaker 3: mom and pop all the way up to the national MSOs.

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Speaker 2: So for Texas collision centers, and let's stay with this

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Speaker 2: for a minute. For Texas collision centers to be involved

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Speaker 2: in this sixteen stores, family run organization, this is a

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Speaker 2: big deal. I mean, this isn't okay, We're going to

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Speaker 2: take this car and resuscitate it, you know, offhand? I mean,

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Speaker 2: is there a way can we measure this? You know,

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Speaker 2: how many cars does the average Texas Collision center shop

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Speaker 2: repair in a month? Thirty three hundred one thousand where

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Speaker 2: the average.

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Speaker 3: So we have really large boxes. You're in Texas, and

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Speaker 3: so our average facility is forty five thousand square foot,

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Speaker 3: so a lot larger than what you might see in

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Speaker 3: other parts of the country. So each of our locations

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Speaker 3: on an average month are in excess of one hundred

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Speaker 3: vehicle repairs. So we we are also DRP friendly. We

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Speaker 3: have many OE certifications, so we're well known here in

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Speaker 3: the market. And so therefore we have a lot of

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Speaker 3: different avenues of doing business.

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Speaker 2: So if you're if the average size of a Texas

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Speaker 2: Collision Center store is forty five thousand square feet, I'm

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Speaker 2: trying to think of how many that's got to be

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Speaker 2: thirty bays, Yes, sir, some.

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Speaker 3: Of them have an excess to that. So you know,

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Speaker 3: several of our locations do over a million in revenue

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Speaker 3: every month. So again, some very very large boxes.

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Speaker 2: Everything's bigger in Texas, Kittle, I gotta tell you. So

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Speaker 2: you take this. You know you've got your you're doing.

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Speaker 2: You know how many cars in a month you decide

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Speaker 2: to add this one car. But it's not just oh,

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Speaker 2: I'm just gonna have one more cheeseburger. This isn't like

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Speaker 2: you're going through the driving at McDonald's and you just

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Speaker 2: want to add to the order. This is a lot

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Speaker 2: of maneuvering, right, This is a lot of thought process

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Speaker 2: and due process and running that car through its paces

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Speaker 2: to be sure that you come out the other side

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Speaker 2: with a finished product. And I'll tell you what, Shilah,

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Speaker 2: Before you answer that, let me pull over and take

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Speaker 2: a pause. We're here with Shilah Michaelis. She is the

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Speaker 2: Chief Strategy Officer of Texas Collision Centers. We're talking about

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Speaker 2: the NABC recycled rides and the recent Veterans Day giveaway

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Speaker 2: and some other things and collision business in general. So

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Speaker 2: it's a lot going on in this conversation. We'll both

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Speaker 2: return right after this. I'm Ron an Ay and the

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Speaker 2: Car Doctor. Don't go anywhere, and we're back. We're here

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Speaker 2: with Shilah Mikaylas. She is the Chief Strategy Officer of

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Speaker 2: Texas Collision Centers, one of NAMI and the Car Doctor

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Speaker 2: at your service, obviously, Shilah. When we pulled away for

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Speaker 2: the pause, we've been talking about a bunch of things,

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Speaker 2: an ABC recycled rides, the Veteran Car giveaway, and we

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Speaker 2: were kind of talking about, you know, you pick a

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Speaker 2: car from one of the sixteen Texas Collision Centers down

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Speaker 2: there in Texas, and you know you're gonna add one

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Speaker 2: more to the mix, one more to how many cars

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Speaker 2: do you guys do on average a month?

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Speaker 3: Last month we did eighteen hundred and twenty four for

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Speaker 3: the month of October, and that's generally where we kind

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Speaker 3: of land on a monthly basis.

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Speaker 2: Wow, and you're gonna add sixteen more cars right one

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Speaker 2: each center. So just one in a center. It's it's

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Speaker 2: gotta be a lot, because you know, in a well

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Speaker 2: oiled machine like this, you're you're you're adding one more.

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Speaker 2: And you know, how does that process get started? Who

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Speaker 2: gets that car first and what do they do with it?

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Speaker 3: Well, that's a great question, Ron, and I'll tell you really,

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Speaker 3: the first thing that we did with this program is

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Speaker 3: get the buy in from our team. Everyone needs to

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Speaker 3: understand what the overall mission is and what we were

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Speaker 3: looking to accomplish. And so what we ask is that

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Speaker 3: our team of skilled technicians donate their labor in order

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Speaker 3: to perform the repairs on the vehicle. We also go

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Speaker 3: to our parts vendors, those that we frequently buy parts

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Speaker 3: from and ask them for donations as well of you know,

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Speaker 3: some of the parts that are required, and the NABC

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Speaker 3: does a great job of formulating relationships with a lot

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Speaker 3: of the parts vendors also, so you know, it's definitely

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Speaker 3: a labor of love and a collaborative effort across the board.

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Speaker 3: So as far as getting it to the facility that

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Speaker 3: those vehicles were all towed by coparts and they covered

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Speaker 3: the expense on that, and then we go through a

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Speaker 3: complete you know, blueprinting evaluation to determine what repairs are

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Speaker 3: going to be needed to bring the vehicle back to

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Speaker 3: like new condition and it just follows the traditional repair

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Speaker 3: phases from that point on, a thorough QC process. And

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Speaker 3: then behind the scenes are all the administrative duties that

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Speaker 3: go into the titling, you know, working with the charity

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Speaker 3: partners to determine a recipient, also vetting that recipient. There's

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Speaker 3: a very extensive vetting process for these veteran recipients. They

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Speaker 3: go through a background ground check to make sure they

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Speaker 3: don't have, you know, any criminal records of substance. They

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Speaker 3: also go through an income verification to make sure that

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Speaker 3: in the long term they'll be able to sustain covering

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Speaker 3: their own costs for auto insurance, registration, maintenance, so on

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Speaker 3: and so forth as well. So they're definitely, like you said,

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Speaker 3: run a lot of moving parts and a lot that

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Speaker 3: goes into ensuring we're prepared for, you know, such an

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Speaker 3: event like this now.

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Speaker 2: Does TCC textas collision center. You know, who's paying for

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Speaker 2: all the parts, the material to time that you guys

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Speaker 2: are just donating that.

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Speaker 3: It is definitely a mixed bag. There are some you know,

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Speaker 3: parts that were able to get donated through our you know,

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Speaker 3: our our parts vendors. There's also some sublet functions that

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Speaker 3: were donated. Some we pay more out of pocket. Again,

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Speaker 3: you know, our technicians donate their time. So it's definitely

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Speaker 3: a mixed bag. A lot of the expense, you know,

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Speaker 3: we handled ourselves, but you know, it definitely wouldn't have

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Speaker 3: been possible without some of those parts vendors and sublet vendors.

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Speaker 2: Also, is the program growing? Shiloh? And for those of

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Speaker 2: you just tuning in, we're talking with Schila Michaelas. She's

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Speaker 2: the chief strategy officer with Texas Collision Centers and there

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Speaker 2: were involved that have been for the past six years

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Speaker 2: with the ANYBC Recycled Rights program for veterans. You know,

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Speaker 2: is the program growing? Is it? Is it status quo?

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Speaker 2: Or do you see an uptick every year?

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Speaker 3: I would definitely say I have personally seen an uptick.

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Speaker 3: And I'll tell you how ron is that every a

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Speaker 3: week does not go by that I don't see another

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Speaker 3: giveaway on LinkedIn from a competitor, another giveaway from a

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Speaker 3: national mso, another giveaway from a MO and pop independent operators.

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Speaker 3: So I definitely feel strongly that this program has grown

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Speaker 3: and will continue to grow. The NABC also does their

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Speaker 3: own golf tournaments throughout the year where they asked for

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Speaker 3: repair partners to you know, repair vehicles for that purpose.

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Speaker 3: They just did a giveaway at SEMA. So definitely whipout

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Speaker 3: it out. In my opinion, it has grown. I don't

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Speaker 3: have you know, stats to tell you per se on

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Speaker 3: the amount of growth they patch, but I definitely know

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Speaker 3: that it has grown and will continue to grow.

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Speaker 2: Now, you know, veterans organizations are the VA right, the

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Speaker 2: Veterans Administration? Do they recognize this? Does this work through

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Speaker 2: them at all? Or is this just something as an

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Speaker 2: aside from the VA.

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Speaker 3: That is a great question. So yes, sir, there were

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Speaker 3: several of the recipients that were identified and nominated by

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Speaker 3: the local VA and some VA related programs also. So

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Speaker 3: again it was a mix of different charity organizations, but

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Speaker 3: the local VA was a representative of s of the recipients.

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Speaker 2: Now you know what's the next step for for for

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Speaker 2: you know, recycled rides. Is it is it more exposure,

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Speaker 2: more car giveaways? Next year? Do we expand the program?

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Speaker 2: Is it in all is it in all the states?

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Speaker 2: Is it coast to coast or is it just select

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Speaker 2: parts of the country.

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Speaker 3: I believe it is. I believe it's across the country

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Speaker 3: and you know, something that I know they need. So

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Speaker 3: for example, this our event that we held at Texas

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Speaker 3: Collision Centers was Mercury Insurance it's first stint in partnering

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Speaker 3: with the Recycled Rights program. And after the event was

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Speaker 3: done and those individuals for Mercury Insurance were leaving, they said, hey,

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Speaker 3: this was our first that we've done, but it will

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Speaker 3: definitely not be our last because they saw how impactful

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Speaker 3: it was of taking you know, a recovered fact for example,

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Speaker 3: and just the overall you know, impact and difference it

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Speaker 3: made in a veteran's life.

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Speaker 2: I've got to think in our in our closing minute

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Speaker 2: for this segment, Shiloh, I've got to think that the

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Speaker 2: veterans are are overwhelmed and they actually get the cars.

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Speaker 2: Do they know ahead of time or is it more

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Speaker 2: of a surprise.

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Speaker 3: They do know ahead of time because they are required

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Speaker 3: to handle, you know, go and take the registration paperwork

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Speaker 3: to the Department of Public Safety to get that process.

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Speaker 3: They have to obtain their own insurance prior to drive away.

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Speaker 3: Of getting to take the vehicle with them, so they

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Speaker 3: definitely know ahead of time. And I mean talk about gratefulness.

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Speaker 3: You know, many times there's not a dry eye in

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Speaker 3: the house, right and their stories.

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Speaker 2: Right right, Hey, you know, when we come back, let's

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Speaker 2: let's take a pause. When we come back, I want

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Speaker 2: to talk a little bit. I want to get away

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Speaker 2: from this for a minute if we can, and talk

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Speaker 2: a little bit about what it's like running a collision

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Speaker 2: center in this modern age. So if Shilah Michaelis, you'd

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Speaker 2: stay put on Ron and Ny and the car doctor,

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Speaker 2: we'll both return right after this. Don't go anywhere the

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Speaker 2: city street, studio road.

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Speaker 5: If your Ridney doctor's done that.

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Speaker 2: So we're talking about everything from recycled rides for veterans

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Speaker 2: to the collision industry. We're here with Shiloh Michaelis, who

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Speaker 2: is the chief strategy officer for Texas Collision Centers. Shiloh,

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Speaker 2: you know we've covered an ABC I think, and before

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Speaker 2: we go at the end of our our conversation today,

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Speaker 2: we're also going to put up about the website and

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Speaker 2: how veterans can find out more, et cetera. But I

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Speaker 2: want to talk a little bit about the collision business.

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Speaker 2: All right, you've been in the collision industry how long?

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Speaker 3: Oh gosh, Ron, it has been the collision industry alone

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Speaker 3: about fourteen years, so you've.

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Speaker 2: Seen a change, you know, in a fourteen to fifteen

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Speaker 2: year time span. You think about the cars, right, so

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Speaker 2: you started when twenty tens were out, Now twenty twenty

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Speaker 2: five's are out out. You know, the difference in the

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00:19:02,320 --> 00:19:07,359
Speaker 2: electronics on that vehicle alone, it's like Ripe Brothers biplane

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Speaker 2: to Space Shuttle.

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Speaker 3: You could not be more spot on its technology advancements

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Speaker 3: have been tremendous.

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Speaker 2: You know, the.

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Speaker 3: Rising cost, skilled labor shortages, you know, all these are

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Speaker 3: things that we deal with on a day to day basis.

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Speaker 3: And you know a lot of that comes back to

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Speaker 3: just the changing vehicle technologies. You know now ad as

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Speaker 3: is everywhere, right, you know, so many calibration requirements as

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Speaker 3: that vehicle technology expands. So absolutely, there's been huge changes

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Speaker 3: over the last fifteen years.

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Speaker 2: Because the issues a body shop has. And let's go

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Speaker 2: back even further, because I know a little bit about

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Speaker 2: your history. You worked for or with Service King, which

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00:19:48,400 --> 00:19:54,520
Speaker 2: was a Texas based collision repair group twenty years ago.

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Speaker 2: Is that correct? Did I understand that right?

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Speaker 3: That's that's correct. So Service King founder Eddie Lennox began

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Speaker 3: Service King in the DFW Metroplex in nineteen seventy six,

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Speaker 3: and my husband Dan Mchaylis and I both worked for

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Speaker 3: Service King. Eddie Lennox's son, Jared Lennox is actually our

365
00:20:15,200 --> 00:20:19,040
Speaker 3: partner in Texas Collision Center, so we all worked there together,

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Speaker 3: and you know, then we decided to branch off after

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Speaker 3: Eddie had taken on private equity partners. Now today Service

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Speaker 3: King merged over with Crash Champions, and so that's the

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Speaker 3: entity that you see today. But yes, we all cut

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Speaker 3: our teeth on you know, old school service King back

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Speaker 3: in the day.

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Speaker 2: Look at how look at what a big business collision

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Speaker 2: repair is. If I can point out the obvious, right,

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Speaker 2: you're you're you're talking about corporations and multiple shop locations

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Speaker 2: and you know major you know, talents of labor pool

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Speaker 2: and your your How can I say this, What you

377
00:20:59,480 --> 00:21:02,520
Speaker 2: guys spent non office supplies and pencils every year has

378
00:21:02,560 --> 00:21:05,760
Speaker 2: to be bigger than half of you know, the municipal

379
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Speaker 2: budget in some of the towns in New Jersey. You

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Speaker 2: know what, how do you manage all that? I mean,

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Speaker 2: you know how many employees does Texas Collision Centers have

382
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Speaker 2: do you think roughly?

383
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Speaker 3: Do you know?

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Speaker 2: I mean, I'm sure you know I do.

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Speaker 3: Yes, sirs. So it's funny because I was just ordering

386
00:21:21,400 --> 00:21:24,679
Speaker 3: Christmas cards today. So we have three hundred and forty

387
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Speaker 3: two teammates currently at Texas Collision Centers. We also own

388
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Speaker 3: a Ados calibration company called Complete Collision Solutions, and we

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Speaker 3: have forty two teammates there.

390
00:21:36,160 --> 00:21:39,359
Speaker 2: So this isn't you know, three bays and mom and pop.

391
00:21:39,600 --> 00:21:44,879
Speaker 2: This is this is a huge undertaking. And yes, that

392
00:21:45,080 --> 00:21:48,639
Speaker 2: gives you guys the competitive edge in a sense because

393
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Speaker 2: body shops and this is where I'm going with this, right.

394
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Speaker 2: You know, we were talking before about rejuvenating a recycled

395
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Speaker 2: ride for a veteran through with the ANABC Recycled Ride program.

396
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Speaker 2: Body shops have to be cutting edge. I mean mechanical

397
00:22:02,320 --> 00:22:05,160
Speaker 2: shops have to be cutting edge too. But chances are

398
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Speaker 2: a mechanical shop, which obviously that's me. You know, I'm

399
00:22:08,880 --> 00:22:11,400
Speaker 2: not going to see that car till it's out of warranty. Well,

400
00:22:11,440 --> 00:22:13,560
Speaker 2: I actually see them when they're warranty, but that's a

401
00:22:13,560 --> 00:22:15,520
Speaker 2: different conversation because I'm trying to help somebody fix it.

402
00:22:15,560 --> 00:22:19,840
Speaker 2: But you know, you know it's it's it's a body shop.

403
00:22:19,960 --> 00:22:22,640
Speaker 2: You know, when you drive that twenty twenty five Porscho

404
00:22:22,760 --> 00:22:24,840
Speaker 2: off the off the dealer, a lot if that thing

405
00:22:24,880 --> 00:22:27,840
Speaker 2: gets re're ended in two weeks, somebody's got to fix it.

406
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Speaker 2: That's a lot of that's a lot of technology.

407
00:22:30,760 --> 00:22:34,679
Speaker 3: To deal with, absolutely, and what you'll find is, you know,

408
00:22:34,760 --> 00:22:38,600
Speaker 3: those brand new vehicles right off the lot, many times,

409
00:22:38,720 --> 00:22:41,520
Speaker 3: you know, get in an immediate accident and sometimes the

410
00:22:41,560 --> 00:22:45,240
Speaker 3: parts aren't even available yet. So you know, you definitely

411
00:22:45,400 --> 00:22:47,800
Speaker 3: have to be creative. You have to be you know,

412
00:22:48,119 --> 00:22:51,760
Speaker 3: up on the you know, most current repair procedures. There's

413
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Speaker 3: a lot involved as far as training and equipment to

414
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Speaker 3: stay on top of how vehicle technology is advancing.

415
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Speaker 2: Where are you pulling your technicians from Shiloh? If I

416
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Speaker 2: can ask, I mean, are you grooming technicians? I mean

417
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Speaker 2: you have to build a technician the way you would

418
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Speaker 2: build a car.

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Speaker 3: In a sense, right, we do, we do, and so

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Speaker 3: you know, I'll tell you that up until this point,

421
00:23:11,480 --> 00:23:15,919
Speaker 3: you know DFW being where you know, are two of

422
00:23:15,920 --> 00:23:21,600
Speaker 3: our MSO national competitors headquarters are we have been able

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00:23:21,640 --> 00:23:25,840
Speaker 3: to to date we haven't had any difficulty, you know,

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Speaker 3: hiring technicians. However, I will tell you that, you know,

425
00:23:29,320 --> 00:23:32,359
Speaker 3: we have two more locations under construction that will open

426
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Speaker 3: later this year, within the next month or so. We

427
00:23:34,760 --> 00:23:36,840
Speaker 3: have another one that will open next year. And so

428
00:23:37,200 --> 00:23:41,040
Speaker 3: it's definitely something that you know, we're thinking about as

429
00:23:41,080 --> 00:23:43,760
Speaker 3: we grow into the future, we're going to need those

430
00:23:43,920 --> 00:23:47,440
Speaker 3: homegrown technicians. And you know how it is today most

431
00:23:47,480 --> 00:23:50,240
Speaker 3: young people, they want the cool, sexy job, they want

432
00:23:50,240 --> 00:23:52,919
Speaker 3: the it they want, you know, they don't want to

433
00:23:52,920 --> 00:23:56,000
Speaker 3: bust their knuckles and climb under cars anymore. And we

434
00:23:56,160 --> 00:23:58,680
Speaker 3: have actually hired a lot of We've got a lot

435
00:23:58,720 --> 00:24:02,800
Speaker 3: of generational families that work for us that are helping

436
00:24:02,880 --> 00:24:07,240
Speaker 3: to groom their own technicians, take them under their wing

437
00:24:07,359 --> 00:24:10,480
Speaker 3: and take their nephews and you know, sons and teach

438
00:24:10,560 --> 00:24:14,000
Speaker 3: them the business. But we you know, we're definitely thinking

439
00:24:14,119 --> 00:24:16,879
Speaker 3: about While we haven't had an issue to date in

440
00:24:17,000 --> 00:24:20,720
Speaker 3: hiring technicians, we're definitely thinking about the future and you

441
00:24:20,720 --> 00:24:23,119
Speaker 3: know what we're going to do to plan to grow

442
00:24:23,200 --> 00:24:24,800
Speaker 3: our own technicians.

443
00:24:24,520 --> 00:24:28,720
Speaker 2: Because you've got to figure each location. Texas Collision Center

444
00:24:28,880 --> 00:24:33,560
Speaker 2: is just to refresh everybody's memory. It's sixteen facilities, three

445
00:24:33,680 --> 00:24:36,200
Speaker 2: hundred let's say it's four hundred employees. Between that and

446
00:24:36,240 --> 00:24:39,320
Speaker 2: the ads stuff. You've got to have, I don't know,

447
00:24:39,600 --> 00:24:42,240
Speaker 2: twenty five thirty employees each location.

448
00:24:42,760 --> 00:24:45,760
Speaker 3: Yes, sir, that's that's ballpark. That is exactly where we're at.

449
00:24:45,920 --> 00:24:49,840
Speaker 2: So you tend to gobble up the labor pool, you

450
00:24:49,880 --> 00:24:54,320
Speaker 2: know there there. You've got to be ICAR certified, right, yes, sir,

451
00:24:54,600 --> 00:24:56,840
Speaker 2: you know. And every time a manufacturer decides, well we're

452
00:24:56,840 --> 00:24:59,880
Speaker 2: going to paint the car this way, now, I'm sure

453
00:25:00,080 --> 00:25:03,000
Speaker 2: your painters all go and they've got to go back

454
00:25:03,000 --> 00:25:08,800
Speaker 2: to school for procedure, and you know it's a daunting task.

455
00:25:09,200 --> 00:25:11,240
Speaker 2: Do you have a training division? Do you have somebody

456
00:25:11,280 --> 00:25:13,639
Speaker 2: that just manages the training side of it, making sure

457
00:25:14,119 --> 00:25:16,440
Speaker 2: the eyes are dotted and the taser crossed. That's got

458
00:25:16,480 --> 00:25:18,320
Speaker 2: to be a daunting job unto itself.

459
00:25:19,040 --> 00:25:22,600
Speaker 3: We do. We have an individual that's in charge not

460
00:25:22,680 --> 00:25:26,919
Speaker 3: just our IPAR training, but also you know QC, you know,

461
00:25:26,960 --> 00:25:30,840
Speaker 3: our quality assurance all of the above, and you know

462
00:25:30,880 --> 00:25:33,560
Speaker 3: that's all that he focuses on, because we, of course

463
00:25:33,600 --> 00:25:35,119
Speaker 3: always want to ensure a safe repair.

464
00:25:35,720 --> 00:25:40,200
Speaker 2: Is Texas different? You know the way they repair new

465
00:25:40,320 --> 00:25:44,359
Speaker 2: in Texas versus let's say New Jersey, for example, I

466
00:25:44,440 --> 00:25:47,480
Speaker 2: had a situation with a mechanical customer. Her car got

467
00:25:47,480 --> 00:25:51,440
Speaker 2: rear ended and totaled. Well, they said it was total

468
00:25:51,520 --> 00:25:54,600
Speaker 2: was an O two Honda Odyssey, higher mileage, and the

469
00:25:54,640 --> 00:25:58,120
Speaker 2: insurance company said it needed forty six hundred dollars worth

470
00:25:58,160 --> 00:26:01,439
Speaker 2: of repair, which seated the value of the car. They

471
00:26:01,520 --> 00:26:03,399
Speaker 2: totaled it and she was able to go back to

472
00:26:03,440 --> 00:26:07,679
Speaker 2: the insurance company buy it back for half that price,

473
00:26:07,760 --> 00:26:09,320
Speaker 2: and then she took it to a body shop and

474
00:26:09,320 --> 00:26:11,240
Speaker 2: they kind of cabled it back together just to keep

475
00:26:11,280 --> 00:26:14,440
Speaker 2: it running. And are the laws the same in Texas?

476
00:26:14,440 --> 00:26:15,280
Speaker 2: Does that still apply?

477
00:26:16,280 --> 00:26:18,359
Speaker 3: They are, yes, sir, that the laws are the same.

478
00:26:18,600 --> 00:26:21,920
Speaker 3: Something that we see different in Texas is that because

479
00:26:22,080 --> 00:26:27,160
Speaker 3: the speed limits are higher, we see heavier hits, higher

480
00:26:27,200 --> 00:26:31,040
Speaker 3: severity overall. You know, in Texas, a lot of the

481
00:26:31,480 --> 00:26:34,399
Speaker 3: vehicle population or trucks. You know, you are in a

482
00:26:34,800 --> 00:26:37,160
Speaker 3: you know, twenty ten Honda Civic and you get rear

483
00:26:37,280 --> 00:26:39,480
Speaker 3: ended by a FQ fifty truck, it's going to cost

484
00:26:39,520 --> 00:26:42,800
Speaker 3: significantly more damage than you know, if you were hit

485
00:26:42,880 --> 00:26:46,680
Speaker 3: ya hyndaia launtra right. So's that's some of the differences

486
00:26:46,680 --> 00:26:48,480
Speaker 3: that we see that you might not see as much

487
00:26:48,480 --> 00:26:51,960
Speaker 3: of in New Jersey or those two you know items

488
00:26:51,960 --> 00:26:52,560
Speaker 3: in particular.

489
00:26:52,680 --> 00:26:55,400
Speaker 2: That's that's interesting, right, the higher speed limits. What what's

490
00:26:55,440 --> 00:26:57,439
Speaker 2: the average speed limit in Texas? Is there an average

491
00:26:57,560 --> 00:26:58,080
Speaker 2: seventy five?

492
00:26:58,119 --> 00:27:00,000
Speaker 3: Eighty or seventy five?

493
00:27:00,160 --> 00:27:02,560
Speaker 2: Yes, sir, well and what does everybody really do?

494
00:27:02,560 --> 00:27:03,040
Speaker 4: Do you think?

495
00:27:03,600 --> 00:27:03,760
Speaker 5: Well?

496
00:27:03,800 --> 00:27:04,720
Speaker 3: I got eighty five?

497
00:27:05,680 --> 00:27:05,920
Speaker 4: What do you?

498
00:27:06,040 --> 00:27:08,399
Speaker 2: What are you doing that? Portia. I'm not gonna tell anybody.

499
00:27:09,720 --> 00:27:13,880
Speaker 3: I'm talking from personal experience. Ron, Yes, I.

500
00:27:13,840 --> 00:27:16,879
Speaker 2: Bet you you've exceeded eighty five. I have.

501
00:27:17,200 --> 00:27:19,040
Speaker 3: I have once or twice. We like to call the

502
00:27:19,119 --> 00:27:22,800
Speaker 3: Dallas or totally here the autumnawn Now, yeah, of course,

503
00:27:23,240 --> 00:27:24,880
Speaker 3: of course safely, yes.

504
00:27:24,840 --> 00:27:27,240
Speaker 2: Of course. Well, hey listen, you know what. I'm not

505
00:27:27,280 --> 00:27:30,399
Speaker 2: gonna lie. There were moments in youth, might have been

506
00:27:30,520 --> 00:27:33,800
Speaker 2: last week when you know, I sort of got a

507
00:27:33,800 --> 00:27:36,199
Speaker 2: little bleary eyed, and uh, you know, and if I

508
00:27:36,200 --> 00:27:38,919
Speaker 2: take out the hot rod, that's a whole nother story. Hey, Shilah,

509
00:27:38,920 --> 00:27:40,760
Speaker 2: we're gonna, we're gonna, We're gonna pull over and take

510
00:27:40,760 --> 00:27:43,320
Speaker 2: a pause for our last segment. And and for the record,

511
00:27:43,400 --> 00:27:45,040
Speaker 2: see I told you there was an hour of radio

512
00:27:45,080 --> 00:27:48,159
Speaker 2: here and you didn't believe me. I knew there was

513
00:27:48,200 --> 00:27:50,440
Speaker 2: a bunch of stories here. When we come back, I'd

514
00:27:50,440 --> 00:27:52,600
Speaker 2: like to close up, maybe talk a little bit about tooling,

515
00:27:53,359 --> 00:27:55,399
Speaker 2: where you guys are finding your tools from. We'll talk

516
00:27:55,400 --> 00:27:57,199
Speaker 2: a little bit about scan tools if we can, and

517
00:27:57,240 --> 00:28:00,119
Speaker 2: what you're doing for the electronics, and you know, have

518
00:28:00,160 --> 00:28:02,440
Speaker 2: you run into the scenarios of cars that you're waiting

519
00:28:02,440 --> 00:28:04,880
Speaker 2: on the technology from the manufacturer. I thought we'd cover

520
00:28:04,960 --> 00:28:08,240
Speaker 2: those bases as well, So if you'd stay put, we're listening.

521
00:28:08,280 --> 00:28:11,359
Speaker 2: If you're listening, we're talking to Shiloh Michaylis, the chief

522
00:28:11,359 --> 00:28:14,359
Speaker 2: strategy officer for Texas Collision Centers. Obviously I'm Ron and

523
00:28:14,400 --> 00:28:16,840
Speaker 2: Ai and the Car Doctor. We'll both return right after this.

524
00:28:16,920 --> 00:28:46,680
Speaker 4: Don't go away.

525
00:28:33,440 --> 00:28:36,080
Speaker 2: Well, welcome back to the fastest hour of radio. The

526
00:28:36,119 --> 00:28:38,960
Speaker 2: Car Doctor's done in a while, and here with Shiloh Michaalis.

527
00:28:39,320 --> 00:28:42,440
Speaker 2: She is the chief strategy officer of Texas Collision Centers.

528
00:28:42,440 --> 00:28:46,520
Speaker 2: We started out talking about the NEYBC recycled rides for

529
00:28:46,720 --> 00:28:49,600
Speaker 2: veterans and the recent giveaway. Now we're into a whole

530
00:28:49,680 --> 00:28:54,840
Speaker 2: other venue regarding collision centers and how do they how

531
00:28:54,840 --> 00:28:57,320
Speaker 2: do they survive or how do they grow? And the

532
00:28:57,360 --> 00:28:59,720
Speaker 2: whole inner structure, and I appreciate you guys letting me

533
00:28:59,760 --> 00:29:01,239
Speaker 2: do this this hour as we kind of step out

534
00:29:01,240 --> 00:29:05,040
Speaker 2: of our normal role of taking calls. Shiloh Uh. You know,

535
00:29:05,560 --> 00:29:09,920
Speaker 2: let's finish the first question. Right the technology side, it's

536
00:29:09,960 --> 00:29:11,840
Speaker 2: it's not like you guys have one scan tool and

537
00:29:11,880 --> 00:29:14,959
Speaker 2: that covers the gamut, right OE stuff OE direct from

538
00:29:15,000 --> 00:29:18,160
Speaker 2: the manufacturer, No, sir, So we.

539
00:29:18,280 --> 00:29:22,880
Speaker 3: Have all tail scanners as well as individual OE scan

540
00:29:23,040 --> 00:29:26,160
Speaker 3: tools based on the certifications that we have. So like

541
00:29:26,240 --> 00:29:30,560
Speaker 3: for example, Mercedes requires their own scan tool where they

542
00:29:30,560 --> 00:29:34,640
Speaker 3: have a flasher. It's basically you know, one technician that

543
00:29:34,840 --> 00:29:38,000
Speaker 3: has the capability to use that because it has fatial recognition.

544
00:29:38,160 --> 00:29:41,560
Speaker 3: So it's a mixed bag. But yes, we definitely have

545
00:29:41,680 --> 00:29:45,360
Speaker 3: several OE specific scan tools also based on the certifications

546
00:29:45,360 --> 00:29:45,600
Speaker 3: we have.

547
00:29:46,040 --> 00:29:48,520
Speaker 2: Now, you know, what are you doing for electric vehicles?

548
00:29:48,560 --> 00:29:50,200
Speaker 2: What are you doing? Do you do? You know, just

549
00:29:50,320 --> 00:29:52,760
Speaker 2: up the pickup trucks? Do you do big trucks? Where's that?

550
00:29:52,880 --> 00:29:55,760
Speaker 2: Where's that? What's the variety of vehicles that a body

551
00:29:55,760 --> 00:29:58,640
Speaker 2: shop system like Texas Collision Centers would would see today?

552
00:29:59,320 --> 00:30:02,280
Speaker 3: A great question, and so you know, for us, we

553
00:30:02,360 --> 00:30:06,120
Speaker 3: do a little bit of everything. So everything from you know,

554
00:30:06,640 --> 00:30:10,280
Speaker 3: gas vehicles, we call them to EB. We have testa

555
00:30:10,360 --> 00:30:13,840
Speaker 3: Certification Rivians, which are ramping up here in Texas. We

556
00:30:13,960 --> 00:30:18,520
Speaker 3: also have several Commercial Certifications RON because we actually perform

557
00:30:18,600 --> 00:30:23,200
Speaker 3: commercial repairs everything from a sprinter vand to medium duty

558
00:30:23,280 --> 00:30:26,200
Speaker 3: vehicle all the way up to Class eight SEMIS. So

559
00:30:27,040 --> 00:30:31,480
Speaker 3: you know, those have certification requirements, equipment requirements. You know,

560
00:30:31,520 --> 00:30:35,320
Speaker 3: we have to send technicians off for training certification. So

561
00:30:35,480 --> 00:30:38,040
Speaker 3: it's again, you know, a mix across the board.

562
00:30:38,480 --> 00:30:41,840
Speaker 2: Wow, So it's it's it's a needlets say, this is

563
00:30:41,840 --> 00:30:45,480
Speaker 2: a full time job, a full time career in a sense.

564
00:30:46,400 --> 00:30:49,120
Speaker 3: Yeah, and you have to you know, you learn to pivot.

565
00:30:49,240 --> 00:30:52,440
Speaker 3: You know, the last couple of years, claims volume has

566
00:30:52,480 --> 00:30:56,280
Speaker 3: been down, and so we decided to pivot and evolve

567
00:30:56,520 --> 00:30:59,960
Speaker 3: our overall strategy by getting into those commercial repairs.

568
00:31:00,440 --> 00:31:04,640
Speaker 2: So would you say that the collision industry, you know,

569
00:31:04,680 --> 00:31:06,360
Speaker 2: where's where? Where do you think the future is? You

570
00:31:06,360 --> 00:31:07,800
Speaker 2: guys must sit down and go, well, we've got to

571
00:31:07,800 --> 00:31:10,840
Speaker 2: be prepared for this. You know, you've got to be

572
00:31:10,880 --> 00:31:12,880
Speaker 2: looking your head to that car that isn't even out

573
00:31:12,920 --> 00:31:14,800
Speaker 2: yet two years from now, and how do you prepare

574
00:31:14,880 --> 00:31:15,160
Speaker 2: for that?

575
00:31:16,120 --> 00:31:19,800
Speaker 3: Yeah? That and that's a great question there. I think,

576
00:31:19,880 --> 00:31:22,480
Speaker 3: you know, when we think about the future, the biggest

577
00:31:22,480 --> 00:31:25,040
Speaker 3: thing for us is the skilled labor like we talked about,

578
00:31:25,160 --> 00:31:29,000
Speaker 3: you know, and then also just the evolving vehicle technology.

579
00:31:29,040 --> 00:31:32,120
Speaker 3: And that's exactly what led us to start our own

580
00:31:32,280 --> 00:31:35,280
Speaker 3: you know, ad OS calibration companies because we see that,

581
00:31:35,480 --> 00:31:37,360
Speaker 3: you know, more and more, that's going to be a

582
00:31:37,680 --> 00:31:41,240
Speaker 3: you know, requirement in the future as more sensors and

583
00:31:41,640 --> 00:31:43,160
Speaker 3: things are added to vehicles.

584
00:31:43,440 --> 00:31:45,320
Speaker 2: Are you I'm trying to think of how to ask

585
00:31:45,320 --> 00:31:49,840
Speaker 2: this question, Shiloh, are you numb to expensive things? I mean,

586
00:31:50,160 --> 00:31:51,800
Speaker 2: you know, you go out and you buy an ADS

587
00:31:51,920 --> 00:31:55,080
Speaker 2: calibration system and it's thirty five thousand dollars. You welcome

588
00:31:55,120 --> 00:31:57,000
Speaker 2: too a restaurant and buy one hundred dollars steak. Yeah,

589
00:31:57,040 --> 00:32:00,400
Speaker 2: no big deal, right, it's it's it's just becomes a

590
00:32:00,480 --> 00:32:04,880
Speaker 2: number after a while. No fair, That is fair.

591
00:32:04,920 --> 00:32:07,400
Speaker 3: And that's a great analogy there. And I'll say that,

592
00:32:07,520 --> 00:32:10,520
Speaker 3: you know, an individual expense, okay, no big deal. But

593
00:32:10,560 --> 00:32:12,400
Speaker 3: when you know, you sit down and you look at

594
00:32:12,440 --> 00:32:15,240
Speaker 3: those you know, P and L reports on a monthly basis,

595
00:32:15,280 --> 00:32:18,520
Speaker 3: those numbers definitely add up. There's definitely advising costs to

596
00:32:18,560 --> 00:32:20,120
Speaker 3: collisi repair, no question.

597
00:32:20,160 --> 00:32:22,320
Speaker 2: Right, And I'll bring it back to where we started.

598
00:32:22,400 --> 00:32:25,280
Speaker 2: So you know, you've got tight budget, you're trying to

599
00:32:25,320 --> 00:32:28,560
Speaker 2: make things work, you're trying to buy tooling, you're spending

600
00:32:29,160 --> 00:32:31,720
Speaker 2: you know, thirty five thousand dollars on a US calibrations,

601
00:32:31,760 --> 00:32:34,560
Speaker 2: and then you very generously step up and put out

602
00:32:34,640 --> 00:32:38,640
Speaker 2: one vehicle per Texas Collision Center facility for an ABC

603
00:32:38,800 --> 00:32:41,960
Speaker 2: the recycled rides. That's that's a heck of an undertaking.

604
00:32:42,000 --> 00:32:44,880
Speaker 2: You guys really deserve some kudos for that, as well

605
00:32:44,880 --> 00:32:47,120
Speaker 2: as the other body shops that are part of this

606
00:32:47,120 --> 00:32:49,040
Speaker 2: this this great program that you're involved in.

607
00:32:50,080 --> 00:32:51,880
Speaker 3: Thank you very much, Ron. We appreciate that.

608
00:32:52,120 --> 00:32:54,480
Speaker 2: Where can the listeners go get more information first for

609
00:32:54,560 --> 00:32:57,720
Speaker 2: ANYBC recycled rides that's.

610
00:32:57,560 --> 00:33:00,160
Speaker 3: A great question. So the NABC has a web web

611
00:33:00,160 --> 00:33:05,200
Speaker 3: site National Autobodycouncil dot org where you can see all

612
00:33:05,240 --> 00:33:09,440
Speaker 3: the different programs that they are involved with and heading up,

613
00:33:09,480 --> 00:33:12,880
Speaker 3: including the recycled Rides program in particular. And then if

614
00:33:12,920 --> 00:33:16,360
Speaker 3: anyone's looking for more information about Littlewold Texas Collision Centers,

615
00:33:16,360 --> 00:33:19,800
Speaker 3: we are also at Texas Collisions Centers dot com.

616
00:33:20,120 --> 00:33:22,080
Speaker 2: Thank you, Shiloh we appreciate you taking the time to

617
00:33:22,160 --> 00:33:24,000
Speaker 2: be with us today. I'm ronning Any and the car Doctor.

618
00:33:24,000 --> 00:33:45,120
Speaker 2: We're back right after this, back to wrap it up. Boy,

619
00:33:45,280 --> 00:33:48,000
Speaker 2: was that a great radio hour, Kate. You know you

620
00:33:48,040 --> 00:33:50,360
Speaker 2: look at body shops, and that's why I stayed with

621
00:33:50,440 --> 00:33:56,080
Speaker 2: that story. Obviously, the NEABC Recycled Rides aspect very important,

622
00:33:56,160 --> 00:33:58,480
Speaker 2: right regarding the way they were helping the veterans and

623
00:33:59,120 --> 00:34:02,480
Speaker 2: cars for the veterans. But as soon as I started

624
00:34:02,520 --> 00:34:06,720
Speaker 2: talking to Shiloh, you know, as part of that other interview,

625
00:34:06,760 --> 00:34:09,840
Speaker 2: we were talking back and forth. She wasn't even slated

626
00:34:09,880 --> 00:34:12,239
Speaker 2: to be the guest, and I said, there's a lot

627
00:34:12,280 --> 00:34:15,600
Speaker 2: of knowledge here, there's a lot going on, and you know,

628
00:34:15,719 --> 00:34:17,640
Speaker 2: I just thought you guys would like that, and I

629
00:34:17,640 --> 00:34:19,600
Speaker 2: hope you don't mind me presenting it the way I

630
00:34:19,640 --> 00:34:22,359
Speaker 2: did in that look at what it takes to run

631
00:34:22,400 --> 00:34:27,279
Speaker 2: a sixteen collision repair facility, that's just that's huge, right,

632
00:34:27,360 --> 00:34:31,040
Speaker 2: That's a small city being managed down there, Texas way,

633
00:34:31,160 --> 00:34:33,040
Speaker 2: So our hats are off to them and being part

634
00:34:33,080 --> 00:34:36,080
Speaker 2: of the NABC Recycled Rides. But anyway, it's been great

635
00:34:36,080 --> 00:34:38,400
Speaker 2: being with you today till the next time. I'm running

636
00:34:38,400 --> 00:34:41,960
Speaker 2: Any in the car doctor, reminding you good mechanics aren't expensive,

637
00:34:42,080 --> 00:34:46,839
Speaker 2: they're priceless. See you, Doctor Carr.

638
00:34:46,880 --> 00:35:01,760
Speaker 5: Advice to ride se