1 00:00:03,000 --> 00:00:05,760 Speaker 1: Everybody. It's Bill Courtney with an army of normal folks. 2 00:00:05,760 --> 00:00:08,399 Speaker 1: And this is shop Talk number thirty one, welcoming to 3 00:00:08,520 --> 00:00:13,080 Speaker 1: the shop. I love doing that. That's my favorite part 4 00:00:13,119 --> 00:00:14,840 Speaker 1: of shop talking. I think it's ever gonna get old. 5 00:00:15,040 --> 00:00:17,079 Speaker 1: What do you think it's ever gonna get old? Probably? 6 00:00:17,520 --> 00:00:20,320 Speaker 1: But I'm gonna keep doing it all right until enough 7 00:00:20,320 --> 00:00:24,479 Speaker 1: people complain. Someone complains all the time. But whatever, you know, 8 00:00:24,520 --> 00:00:28,960 Speaker 1: I mean, it's my bell. Yeah, there's the door where 9 00:00:29,000 --> 00:00:30,840 Speaker 1: somebody else has come in. You want to get them. 10 00:00:30,840 --> 00:00:35,440 Speaker 1: I'll handle this one. I've another customer somewhere, all right. 11 00:00:36,440 --> 00:00:39,320 Speaker 1: Shop Talk number thirty one. We're going to talk about 12 00:00:39,320 --> 00:00:44,160 Speaker 1: the law of unintended consequences from a very personal thing, 13 00:00:44,280 --> 00:00:48,559 Speaker 1: and it's a I think the example I'm gonna use 14 00:00:48,640 --> 00:00:52,800 Speaker 1: is something that all of you will remember, but I 15 00:00:53,360 --> 00:01:01,400 Speaker 1: think it's uh, it has more micro lessons for things 16 00:01:01,480 --> 00:01:04,960 Speaker 1: we do in our lives. So, right after these brief 17 00:01:04,959 --> 00:01:08,000 Speaker 1: messages from our general sponsors, shop Talk number thirty one, 18 00:01:08,360 --> 00:01:12,959 Speaker 1: the law of unintended consequences, Right after these brief messages 19 00:01:12,959 --> 00:01:14,760 Speaker 1: from our general sponsor, you just said that twice in 20 00:01:14,760 --> 00:01:17,640 Speaker 1: a row. Okay, Right after these brief messages from our 21 00:01:17,640 --> 00:01:19,800 Speaker 1: general sponsors. How about three times? That work for you? 22 00:01:19,880 --> 00:01:43,319 Speaker 1: All right? Insert ad break now, Okay, insert ad break now, everybody. 23 00:01:43,360 --> 00:01:46,040 Speaker 1: I hope you enjoyed those messages from our general sponsors. 24 00:01:46,319 --> 00:01:48,760 Speaker 1: That's four times you like that. Hopefully the messages are 25 00:01:48,800 --> 00:01:50,560 Speaker 1: the same as normal. It's just quite you saying it 26 00:01:50,600 --> 00:01:55,280 Speaker 1: three times. Okay, Well, those were general sponsors giving us messages. 27 00:01:55,560 --> 00:02:00,720 Speaker 1: So there we go. The law of unintended consequences. Okay. 28 00:02:01,120 --> 00:02:09,720 Speaker 1: Everybody remembers the trade wars during Donald Trump's first what 29 00:02:09,960 --> 00:02:15,120 Speaker 1: was it term? Yeah, well, some people applauded them, some 30 00:02:15,160 --> 00:02:21,080 Speaker 1: people hated them. Policy decisions and politicians and everybody vilified everybody. 31 00:02:21,160 --> 00:02:25,079 Speaker 1: So no surprise there. I was one that hated them, 32 00:02:25,200 --> 00:02:32,240 Speaker 1: and I'm going to tell you why. When President Trump 33 00:02:32,680 --> 00:02:36,880 Speaker 1: put all the tariffs on China, China, of course, didn't 34 00:02:36,919 --> 00:02:41,280 Speaker 1: sit still. They did what's called retaliatory tariffs. So as 35 00:02:41,280 --> 00:02:43,920 Speaker 1: we started putting tariffs on the products that they were 36 00:02:44,080 --> 00:02:47,240 Speaker 1: sending to the United States of twenty five and fifty percent, 37 00:02:48,200 --> 00:02:50,880 Speaker 1: they returned the favor by putting tariffs of twenty five 38 00:02:50,919 --> 00:02:53,600 Speaker 1: to fifty percent on products that we were shipping from 39 00:02:53,680 --> 00:02:58,160 Speaker 1: the United States into their country. They retaliated to the 40 00:02:58,200 --> 00:03:03,160 Speaker 1: trade tariffs with their own tariffs on American products, thus 41 00:03:03,240 --> 00:03:08,080 Speaker 1: starting a war, a trade war basically putting tariffs on 42 00:03:08,120 --> 00:03:13,560 Speaker 1: goods going to China and coming from China. We started it, 43 00:03:14,160 --> 00:03:21,800 Speaker 1: they continued it. The idea behind tariffs is, and actually, 44 00:03:21,840 --> 00:03:25,560 Speaker 1: if you just think of the idea, the idea is, 45 00:03:25,960 --> 00:03:30,040 Speaker 1: if we put taxes on products coming into the United 46 00:03:30,080 --> 00:03:34,360 Speaker 1: States made in other countries, we raise the price. The 47 00:03:34,440 --> 00:03:40,040 Speaker 1: taxes will raise the cost of those products, thereby making 48 00:03:40,120 --> 00:03:45,560 Speaker 1: American made products more competitive or less expensive, and scenting 49 00:03:45,640 --> 00:03:48,920 Speaker 1: the public then to buy American made products rather than 50 00:03:48,960 --> 00:03:53,000 Speaker 1: products made in other countries, thereby helping our own economy. 51 00:03:54,000 --> 00:03:59,960 Speaker 1: That is the idea behind tariffs. Now the counter argue 52 00:04:00,280 --> 00:04:06,960 Speaker 1: to that is yes, but by doing that, you eliminate competition. 53 00:04:07,280 --> 00:04:10,320 Speaker 1: Because let's say China can make a widget and ship 54 00:04:10,360 --> 00:04:14,920 Speaker 1: it to the United States for two dollars and the 55 00:04:15,000 --> 00:04:18,919 Speaker 1: competing manufacturer that's US based can only make it for 56 00:04:18,960 --> 00:04:25,239 Speaker 1: two dollars and thirty five cents. Well, China's manufacturer wins 57 00:04:25,320 --> 00:04:29,560 Speaker 1: because they're able to make it cheaper, and the consumer 58 00:04:29,640 --> 00:04:33,359 Speaker 1: wins because now they're able to buy products for the 59 00:04:33,440 --> 00:04:37,800 Speaker 1: least amount of money possible. Thusly stretching their dollar. And 60 00:04:38,520 --> 00:04:46,200 Speaker 1: that's the idea. What oftentimes is not considered is when 61 00:04:46,240 --> 00:04:53,120 Speaker 1: you put that tariff on the Chinese product. Now, the 62 00:04:53,240 --> 00:04:55,560 Speaker 1: Chinese product, if you put a twenty five percent tariff 63 00:04:55,560 --> 00:04:57,520 Speaker 1: on a two dollars item, now it's two fifty, and 64 00:04:57,560 --> 00:05:02,120 Speaker 1: the American manufacturer making that same product for two thirty. Well, 65 00:05:02,160 --> 00:05:04,560 Speaker 1: now maybe you do buy the American product, but the 66 00:05:04,600 --> 00:05:09,200 Speaker 1: consumer is paying thirty cents or fifteen percent more for 67 00:05:09,279 --> 00:05:13,240 Speaker 1: the same product because of an artificial tax put on 68 00:05:13,320 --> 00:05:17,320 Speaker 1: the product coming from China. And some would argue that 69 00:05:17,320 --> 00:05:21,760 Speaker 1: that extra money is worth supporting the American manufacturer and 70 00:05:22,640 --> 00:05:27,480 Speaker 1: stopping China from importing goods. Now, the other counter argument 71 00:05:27,520 --> 00:05:30,200 Speaker 1: to all of this, I hope you're following along, is 72 00:05:30,240 --> 00:05:34,600 Speaker 1: that the only reason China, the Chinese manufacturer can make 73 00:05:34,640 --> 00:05:37,320 Speaker 1: that widget for two dollars against the American two dollars 74 00:05:37,320 --> 00:05:40,520 Speaker 1: and thirty cent product, is because the Chinese government is 75 00:05:40,640 --> 00:05:47,880 Speaker 1: subsidizing or offering breaks or aiding somehow the Chinese manufacturer 76 00:05:47,920 --> 00:05:50,960 Speaker 1: to be able to make the widget for two bugs, 77 00:05:51,480 --> 00:05:57,279 Speaker 1: thereby creating unfair competition for the American manufacturer who makes 78 00:05:57,279 --> 00:05:59,920 Speaker 1: the same widget for two thirty against the two dollars 79 00:06:00,440 --> 00:06:03,680 Speaker 1: widget that would have been closer to two thirty had 80 00:06:03,680 --> 00:06:07,240 Speaker 1: the Chinese government not subsidized the manufacturer of that product. 81 00:06:09,000 --> 00:06:13,640 Speaker 1: It's a complex issue, lots of arguments. So we had 82 00:06:13,640 --> 00:06:18,119 Speaker 1: a trade war. Things got more expensive, and tariffs really 83 00:06:18,200 --> 00:06:22,160 Speaker 1: hurt the Chinese economy, which I think at the onset 84 00:06:22,200 --> 00:06:26,080 Speaker 1: of all of it was the original purpose, anyway, was 85 00:06:26,120 --> 00:06:30,600 Speaker 1: to strip China some of its ability to compete, thereby 86 00:06:30,640 --> 00:06:35,000 Speaker 1: making their economy worse, thereby stripping its government of money, 87 00:06:35,360 --> 00:06:39,680 Speaker 1: and thereby making it less competitive and not able to 88 00:06:39,839 --> 00:06:43,880 Speaker 1: build as many warships and planes to go invade Taiwan 89 00:06:44,240 --> 00:06:49,560 Speaker 1: or whatever. Lots of geopolitical arguments there as it pertains 90 00:06:49,640 --> 00:06:54,560 Speaker 1: to me. So back pre trade war, China was the 91 00:06:54,600 --> 00:06:57,719 Speaker 1: second largest consumer of hardwood lumber, the products that I 92 00:06:57,800 --> 00:07:00,560 Speaker 1: produce in my company, in the world, next to the 93 00:07:00,640 --> 00:07:04,560 Speaker 1: United States by far. In fact, if you took all 94 00:07:04,640 --> 00:07:07,320 Speaker 1: of the other countries outside of the United States in 95 00:07:07,360 --> 00:07:12,720 Speaker 1: the entire world and added every dollar of hardwood lumber 96 00:07:12,800 --> 00:07:17,760 Speaker 1: they bought together in some total, they were still twenty 97 00:07:17,840 --> 00:07:21,240 Speaker 1: percent less than what China alone bought. That's how big 98 00:07:21,280 --> 00:07:26,480 Speaker 1: of a market China was, and prior to about nineteen 99 00:07:26,520 --> 00:07:32,160 Speaker 1: ninety five. It could be argued that tariffs would have 100 00:07:32,360 --> 00:07:38,600 Speaker 1: been a smart thing for American companies because it's estimated 101 00:07:38,640 --> 00:07:42,040 Speaker 1: that ninety four percent prior to nineteen ninety five, ninety three, 102 00:07:42,120 --> 00:07:44,640 Speaker 1: or ninety four percent of all the lumber sent to China, 103 00:07:45,160 --> 00:07:48,920 Speaker 1: American lumber cent to China was made into products like 104 00:07:49,000 --> 00:07:53,000 Speaker 1: furniture and cabinets and flooring and other things that was 105 00:07:53,120 --> 00:07:56,760 Speaker 1: then boxed up and shipped back to the United States. 106 00:07:57,960 --> 00:08:02,960 Speaker 1: And they could do that cheaper than manufacturers in the 107 00:08:03,040 --> 00:08:06,520 Speaker 1: United States could make the same furniture or cabinets or 108 00:08:06,560 --> 00:08:11,200 Speaker 1: flooring because China was paying, you know, people three four 109 00:08:11,280 --> 00:08:15,240 Speaker 1: dollars a day wages when American companies were paying twenty 110 00:08:15,320 --> 00:08:19,080 Speaker 1: dollars an hour, and so American companies could not compete 111 00:08:19,240 --> 00:08:24,560 Speaker 1: with that cheap labor in China, and China decimated the 112 00:08:24,640 --> 00:08:30,800 Speaker 1: American furniture, some of the flooring, some of the cabinet industry, 113 00:08:30,920 --> 00:08:33,600 Speaker 1: much like the textiles went away in the eighties and 114 00:08:33,679 --> 00:08:38,560 Speaker 1: nineties in the Carolinas, so did the furniture companies over 115 00:08:38,600 --> 00:08:43,120 Speaker 1: in the Carolinas because China was just making stuff so 116 00:08:43,240 --> 00:08:47,200 Speaker 1: much cheaper. It could be argued that in nineteen ninety five, 117 00:08:47,240 --> 00:08:50,199 Speaker 1: and before that, the United States should have put tariffs 118 00:08:50,400 --> 00:08:53,080 Speaker 1: on the products coming back to the United States to 119 00:08:53,960 --> 00:08:58,360 Speaker 1: allow the American manufacturers. Can you continue to compete because 120 00:08:58,400 --> 00:09:04,280 Speaker 1: American manufacturers are paying workers comp they're paying insurance, they're 121 00:09:04,320 --> 00:09:07,840 Speaker 1: dealing with OSHA, They're doing all of these things to 122 00:09:07,880 --> 00:09:11,680 Speaker 1: create safe workplace environments for the employees, paying them a 123 00:09:11,679 --> 00:09:15,360 Speaker 1: living wage. While in China you've got fourteen year olds 124 00:09:15,440 --> 00:09:17,880 Speaker 1: run around barefoot working for two dollars a day doing 125 00:09:17,880 --> 00:09:21,319 Speaker 1: the same work. Which is true. I've been there, I 126 00:09:21,320 --> 00:09:24,440 Speaker 1: have an office there. It's true, or it was true. 127 00:09:25,240 --> 00:09:30,520 Speaker 1: But after ninety five, this weird thing started happening in China, 128 00:09:30,600 --> 00:09:33,000 Speaker 1: and it's called the growth of the Chinese middle class. 129 00:09:33,040 --> 00:09:39,000 Speaker 1: In fact, the Chinese middle class increased annually for about 130 00:09:39,040 --> 00:09:43,160 Speaker 1: eight years, a number greater than the entire middle class 131 00:09:43,200 --> 00:09:46,280 Speaker 1: that exists the United States. People were coming out of 132 00:09:46,360 --> 00:09:48,640 Speaker 1: rice fields. They were going to work in factories. Once 133 00:09:48,640 --> 00:09:50,880 Speaker 1: they got to working factories and made more money, they 134 00:09:50,880 --> 00:09:56,080 Speaker 1: became entrepreneur. The Chinese communist government opened up their economy 135 00:09:56,120 --> 00:09:58,960 Speaker 1: to be more capitalistic, and a lot of people started 136 00:09:58,960 --> 00:10:01,120 Speaker 1: making a lot of money. What happens when people make 137 00:10:01,160 --> 00:10:04,560 Speaker 1: money is they want nice things. So this evolution took 138 00:10:04,640 --> 00:10:09,959 Speaker 1: place that after nineteen ninety five into the early two thousands, 139 00:10:10,880 --> 00:10:13,600 Speaker 1: the lumber that used to be sent from America to 140 00:10:13,760 --> 00:10:16,440 Speaker 1: China made into products that were then sent back to 141 00:10:16,480 --> 00:10:21,720 Speaker 1: the United States, crushing the furniture industry in the United States. 142 00:10:22,440 --> 00:10:25,559 Speaker 1: The lumber we sent to China, now because of their 143 00:10:25,559 --> 00:10:28,400 Speaker 1: growing middle class, was being made into furniture and flooring 144 00:10:28,440 --> 00:10:32,480 Speaker 1: in products that stayed in China that was consumed by 145 00:10:32,480 --> 00:10:36,400 Speaker 1: this growing middle class. So much that by the time 146 00:10:36,440 --> 00:10:42,280 Speaker 1: the trade war started, ninety five percent of every board 147 00:10:42,320 --> 00:10:46,680 Speaker 1: of hardwood lumber sent to China was made into products 148 00:10:47,000 --> 00:10:50,320 Speaker 1: that stayed in China and was consumed by the middle class. 149 00:10:50,800 --> 00:10:53,880 Speaker 1: It was too late. Our furniture industry in the United 150 00:10:53,920 --> 00:10:58,000 Speaker 1: States had already been decimated. The tariffs on our goods 151 00:10:58,360 --> 00:11:02,680 Speaker 1: were no longer saving any American jobs. And by putting 152 00:11:02,760 --> 00:11:05,679 Speaker 1: tariffs on products coming to the United States, when the 153 00:11:05,760 --> 00:11:09,560 Speaker 1: Chinese government retaliated by putting tariffs on American hardward lumber, 154 00:11:10,840 --> 00:11:14,600 Speaker 1: it simply locked American heardred lumber producers out of the 155 00:11:14,640 --> 00:11:18,199 Speaker 1: second largest market in the world. Now, the Chinese folks 156 00:11:18,920 --> 00:11:21,199 Speaker 1: they didn't just say, oh no, we can't get lumber 157 00:11:21,240 --> 00:11:23,240 Speaker 1: at a decent price from the United States. I guess 158 00:11:23,240 --> 00:11:25,880 Speaker 1: we're not going to make wood products anymore now. They 159 00:11:25,960 --> 00:11:28,760 Speaker 1: just went to sawmills in Europe, they went sawmills in 160 00:11:28,800 --> 00:11:31,760 Speaker 1: South Africa, they went saw mills in North Africa, they 161 00:11:31,800 --> 00:11:34,679 Speaker 1: went sawmills in South America, they went saw mills in Russia, 162 00:11:35,320 --> 00:11:39,960 Speaker 1: and they just although they preferred American species, they switched 163 00:11:40,480 --> 00:11:44,400 Speaker 1: and they started buying lumber from other markets to make 164 00:11:44,440 --> 00:11:48,760 Speaker 1: their products out of. Once the government figured this out, 165 00:11:48,840 --> 00:11:51,319 Speaker 1: about eighteen to twenty four months later, the US government 166 00:11:51,360 --> 00:11:53,960 Speaker 1: figured this out, they were like, holy moly, we've created 167 00:11:54,000 --> 00:11:56,880 Speaker 1: a horrible thing. And the American heartward lumber industry is 168 00:11:56,920 --> 00:11:59,640 Speaker 1: getting decimated by not being able to be in this market. 169 00:12:00,000 --> 00:12:01,760 Speaker 1: And they worked out with the Chinese government and they 170 00:12:02,200 --> 00:12:05,800 Speaker 1: relaxed all the tariffs. But by then that market had 171 00:12:05,800 --> 00:12:11,040 Speaker 1: already changed. That market had already switched from red oak 172 00:12:11,120 --> 00:12:14,640 Speaker 1: and white oak from the United States to white oak 173 00:12:14,800 --> 00:12:20,160 Speaker 1: and beach from Europe. It switched, and they changed all 174 00:12:20,200 --> 00:12:22,760 Speaker 1: their displays, and they changed all their marketing materials, and 175 00:12:22,800 --> 00:12:25,079 Speaker 1: they changed everything they were putting into their homes and 176 00:12:25,120 --> 00:12:28,080 Speaker 1: their buildings. And just because it switched, they were like, 177 00:12:28,320 --> 00:12:30,800 Speaker 1: are you kidding. We just spent all this time and effort, 178 00:12:30,880 --> 00:12:32,360 Speaker 1: money and went through all the pain of having to 179 00:12:32,360 --> 00:12:35,360 Speaker 1: switch for American species. These other species we're not switching back. 180 00:12:36,640 --> 00:12:40,560 Speaker 1: And so here we are ten years later, and the 181 00:12:40,720 --> 00:12:43,959 Speaker 1: American hard lumber industry has gone from a fourteen billion 182 00:12:44,040 --> 00:12:47,160 Speaker 1: dollar industry to this year to do five billion dollars. 183 00:12:48,320 --> 00:12:52,400 Speaker 1: It has shrunk that much. Now, there's other factors at play, 184 00:12:52,480 --> 00:12:56,199 Speaker 1: but one of the biggest factors is the trade war, 185 00:12:57,040 --> 00:13:04,679 Speaker 1: the lasting effects of the tariffs. So this shop talk 186 00:13:04,760 --> 00:13:09,839 Speaker 1: number thirty one is about unintended consequences. I think, even 187 00:13:09,880 --> 00:13:13,240 Speaker 1: as a guy who has suffered in his business and 188 00:13:13,320 --> 00:13:16,360 Speaker 1: his industry as a result of these tariffs, I think 189 00:13:17,160 --> 00:13:20,840 Speaker 1: the tariffs and the idea behind the tariffs was certainly 190 00:13:21,160 --> 00:13:24,680 Speaker 1: well intentioned. We can argue policy and politics all you want, 191 00:13:24,760 --> 00:13:28,640 Speaker 1: but nobody in the United States said let's do some 192 00:13:28,760 --> 00:13:32,040 Speaker 1: tariffs and screw up a couple of American industries. In fact, 193 00:13:32,040 --> 00:13:35,280 Speaker 1: they're trying to protect them. But because they were ill 194 00:13:35,320 --> 00:13:40,119 Speaker 1: informed and ignorant of the truth of what the economies 195 00:13:40,120 --> 00:13:42,800 Speaker 1: of scale on the marketplace was between China, the United 196 00:13:42,840 --> 00:13:47,560 Speaker 1: States and or lumber industry, they made policy decisions that 197 00:13:47,760 --> 00:13:53,520 Speaker 1: decimated a over one hundred year old industry that still 198 00:13:53,600 --> 00:13:58,880 Speaker 1: is not recovered. That's the truth of the trade wars 199 00:13:58,880 --> 00:14:02,200 Speaker 1: as it pertains to the America hardwood industry. And that 200 00:14:02,360 --> 00:14:08,400 Speaker 1: is also the lesson of unintended consequences. Even well intentioned, 201 00:14:09,040 --> 00:14:14,559 Speaker 1: even some effective in some cases measures, one shoe doesn't 202 00:14:14,559 --> 00:14:18,760 Speaker 1: always fit one shoe doesn't fit all. And there are 203 00:14:18,800 --> 00:14:22,000 Speaker 1: a lot of people who've suffered, gone bankrupt, and lost 204 00:14:22,040 --> 00:14:28,240 Speaker 1: their businesses as a result of the unintended consequences of 205 00:14:28,960 --> 00:14:36,120 Speaker 1: uneducated policy. So why am I telling you the story? Well, 206 00:14:37,920 --> 00:14:42,040 Speaker 1: when we decide that we're going to become an army 207 00:14:42,080 --> 00:14:46,400 Speaker 1: of normal folks and engage and use our passion our 208 00:14:46,440 --> 00:14:51,920 Speaker 1: disciplined areas in need and be philanthropic even when we 209 00:14:52,040 --> 00:14:56,280 Speaker 1: are the most well intentioned, if we don't properly plan, 210 00:14:57,280 --> 00:15:00,360 Speaker 1: and if we don't properly listen to the the very 211 00:15:00,400 --> 00:15:05,160 Speaker 1: people we seek to serve, there can be vast unintended 212 00:15:05,200 --> 00:15:11,920 Speaker 1: negative consequences. We need to understand that the people who 213 00:15:12,000 --> 00:15:15,040 Speaker 1: know what they need the most are the people in 214 00:15:15,160 --> 00:15:20,800 Speaker 1: need themselves. Oftentimes, I have seen lately in the last 215 00:15:20,920 --> 00:15:24,200 Speaker 1: year and a half of doing this, really well intentioned 216 00:15:24,240 --> 00:15:28,160 Speaker 1: people go into areas of need, and they make a 217 00:15:28,320 --> 00:15:31,360 Speaker 1: value decision on what the need is without having first 218 00:15:31,400 --> 00:15:33,560 Speaker 1: talked to the very people who have the need in 219 00:15:33,600 --> 00:15:38,520 Speaker 1: the first place, and in doing so often do things 220 00:15:38,560 --> 00:15:42,200 Speaker 1: and put policy and procedures in place that actually have 221 00:15:42,360 --> 00:15:50,040 Speaker 1: unintended consequences and can negatively affect. So Shop Talk number 222 00:15:50,160 --> 00:15:55,000 Speaker 1: thirty one is about this. We got to be an 223 00:15:55,080 --> 00:15:58,000 Speaker 1: army and normal folks. We got to engage. We got 224 00:15:58,000 --> 00:16:01,080 Speaker 1: to use our passionate disciplinary need and get involved. We 225 00:16:01,160 --> 00:16:03,480 Speaker 1: got to tilt that rearview mirror fifteen degrees to the 226 00:16:03,600 --> 00:16:07,320 Speaker 1: left and say why not me? But in doing so, 227 00:16:08,000 --> 00:16:11,080 Speaker 1: we need to properly plan. We need to think very 228 00:16:11,120 --> 00:16:13,840 Speaker 1: diligently about the work we're going to do, and we 229 00:16:13,880 --> 00:16:16,200 Speaker 1: need to speak to the very people we're seeking to 230 00:16:16,280 --> 00:16:21,280 Speaker 1: serve to understand from them best what needs are really there, 231 00:16:21,920 --> 00:16:25,720 Speaker 1: and not take our preconceived notions into an area, but 232 00:16:25,840 --> 00:16:28,960 Speaker 1: rather take our brain and our ears and listen and 233 00:16:29,040 --> 00:16:32,960 Speaker 1: then serve need where need exists, based on what the 234 00:16:33,000 --> 00:16:36,440 Speaker 1: need is from the mouths of the people who we 235 00:16:36,480 --> 00:16:39,640 Speaker 1: seek to serve in the first place. Poor people are 236 00:16:39,640 --> 00:16:42,360 Speaker 1: not stupid, they're just poor. We have to listen to 237 00:16:42,400 --> 00:16:46,040 Speaker 1: them hurting people are not stupid, they're just hurting. We 238 00:16:46,120 --> 00:16:49,400 Speaker 1: have to listen to them. We have to listen in 239 00:16:49,520 --> 00:16:56,200 Speaker 1: order to best serve. Otherwise you might engage in unintended consequences, 240 00:16:57,480 --> 00:17:00,440 Speaker 1: which is not what any of us want to do. Okay, 241 00:17:00,960 --> 00:17:04,800 Speaker 1: that's shop Talk number thirty one. If you have any 242 00:17:04,840 --> 00:17:07,800 Speaker 1: ideas for shop Talk number thirty two, three, four, or five, 243 00:17:07,960 --> 00:17:11,040 Speaker 1: and you want to hear this, Oh my gosh, the 244 00:17:11,080 --> 00:17:14,359 Speaker 1: clapper came off. Here we go. Oh my goodness. You 245 00:17:14,400 --> 00:17:16,679 Speaker 1: want to hear the bell? You broke it already. I 246 00:17:16,680 --> 00:17:19,480 Speaker 1: didn't break it, it just fell off. Oh I'm so sad. 247 00:17:19,480 --> 00:17:21,240 Speaker 1: I got to fix that. If you want to hear 248 00:17:21,280 --> 00:17:25,920 Speaker 1: this here there, If you want to hear that, send 249 00:17:25,920 --> 00:17:33,840 Speaker 1: me your ideas current events, thoughts, tenants, fundamentals, anything. If 250 00:17:33,880 --> 00:17:36,400 Speaker 1: I think I have something to value, something of value 251 00:17:36,440 --> 00:17:38,760 Speaker 1: to add, we'll talk about it. But you know I 252 00:17:38,800 --> 00:17:42,399 Speaker 1: will always respond. Send us ideas. You can write me 253 00:17:42,440 --> 00:17:45,680 Speaker 1: anytime at Bill at normal folks dot us. I will respond, 254 00:17:46,080 --> 00:17:50,320 Speaker 1: and hopefully I will I will have something to comment on. 255 00:17:51,880 --> 00:17:54,760 Speaker 1: Thanks for joining us, Thanks to our producer Iron White Labs. 256 00:17:55,000 --> 00:17:56,920 Speaker 1: I'm Bill Courtney. I'll see you next week.