WEBVTT - Selects: How Tipping Works 0:00:00.240 --> 0:00:03.240 Hi, everybody. Chuck here, We're going back in time to 0:00:03.279 --> 0:00:06.920 March on this Saturday Selects episode to tell you how 0:00:06.960 --> 0:00:10.479 to tip people. Oh boy, if you don't know how 0:00:10.480 --> 0:00:12.520 to tip, then this episode we'll kind of explain that 0:00:12.560 --> 0:00:14.760 to you. It is from twelve. So I hope you 0:00:14.840 --> 0:00:17.200 did the right thing. I know we talked about tipping well, 0:00:17.280 --> 0:00:20.280 but I am tipping even more of these days, especially 0:00:20.880 --> 0:00:23.720 in our recent situation during the lockdown, when so many 0:00:24.239 --> 0:00:27.200 people in the industries that rely on tips have not 0:00:27.280 --> 0:00:29.240 been able to work for tips and they have been 0:00:29.320 --> 0:00:32.120 hit hard. So I gotta tell you I'm throwing down 0:00:32.120 --> 0:00:34.680 as much money their way as I can afford, as 0:00:34.680 --> 0:00:37.200 should you. So do the right thing. Everyone, tip big 0:00:37.360 --> 0:00:39.960 if you can, and listen to this episode on how 0:00:40.000 --> 0:00:47.680 tipping works. Welcome to Stuff You Should Know, a production 0:00:47.880 --> 0:00:56.160 of I Heart Radio. Hey, and welcome to the podcast. 0:00:56.240 --> 0:01:00.160 I'm Josh Clark, There's Charles W Chuck Bryant, and uh, 0:01:00.240 --> 0:01:03.880 this is Stuff you Should Know the podcast. Have you 0:01:03.880 --> 0:01:07.520 ever waited tables? I did? Know, it's awful. How long 0:01:07.560 --> 0:01:10.000 did you do it? I did it often on for 0:01:10.040 --> 0:01:14.080 many years. Didn't but man, I was bad. Yeah, I 0:01:14.160 --> 0:01:19.240 waited tables for many years as well, and many, uh 0:01:19.319 --> 0:01:23.240 several different states and different many different kinds of restaurants, 0:01:23.280 --> 0:01:27.280 So I have a pretty wide range of experience with 0:01:27.920 --> 0:01:31.399 being tipped. How are you doing great? How are you? 0:01:31.760 --> 0:01:33.680 Are you trying to hurry this along? Here's a tip 0:01:33.760 --> 0:01:36.319 for for for me to you steer clearer, that O 0:01:36.520 --> 0:01:42.320 J guy pal, O J. Simpson. Yeah, there's from a 0:01:42.800 --> 0:01:48.240 Dave Letterman top ten from the nineties something about tipping, 0:01:48.280 --> 0:01:49.960 and one of them was like, here's a tip, steer 0:01:50.000 --> 0:01:52.720 clearer that O J. Fellow pal. I'm glad we're staying 0:01:52.720 --> 0:01:56.240 relevant as always. I'm not trying to move it along. 0:01:56.240 --> 0:01:58.320 I just thought, since you said he didn't have an intro, 0:01:58.480 --> 0:02:00.840 I would document a litt bit of my history as 0:02:00.880 --> 0:02:04.520 a waiter. You did, great man. Remember what's his name, 0:02:04.560 --> 0:02:07.440 the guy from Scrubs and Gardens State. For some reason, 0:02:07.440 --> 0:02:10.560 I always think he was perfect at being that waiter, 0:02:10.800 --> 0:02:13.320 Zach Breth. Yeah, for some reason. It was just like 0:02:13.440 --> 0:02:15.359 whenever I think of waiters and then I think of 0:02:15.600 --> 0:02:18.520 l A, I think of that character. Yeah, the scene 0:02:18.560 --> 0:02:20.200 at the beginning and the end of it, I think 0:02:20.200 --> 0:02:23.839 that was really based on his experience as a waiter. Yeah, 0:02:23.960 --> 0:02:26.480 he wore a lot of eyeliner in the early two 0:02:26.560 --> 0:02:29.840 thousand guyliner, So that's called you never heard that phrase, 0:02:29.960 --> 0:02:35.320 no guyliner? Yeah, uh so tipping, Josh, this was You've 0:02:35.320 --> 0:02:37.800 been pushing this one for a while and it never 0:02:37.840 --> 0:02:39.880 got done for various reasons. And I'm glad we got 0:02:39.880 --> 0:02:41.840 around to it because I will be one that people. 0:02:42.960 --> 0:02:46.000 It's ubiquitous and we'll get tons and tons of email 0:02:46.040 --> 0:02:48.480 about this, I guarantee it. Yeah, and it's going to 0:02:48.600 --> 0:02:50.800 be helpful because in several points we tell you to 0:02:50.840 --> 0:02:54.920 go to trip advisor to look up tipping customs, So yeah, 0:02:55.200 --> 0:02:59.600 that's helpful. Well, it's hard to cover tipping customs because 0:02:59.600 --> 0:03:03.320 they're print everywhere and for each job, and it's gets 0:03:03.320 --> 0:03:07.440 so overwhelming you just have to end up saying, hey, 0:03:07.480 --> 0:03:11.120 if you're going to this country, look it up. Or 0:03:11.200 --> 0:03:14.040 apparently you need to go through life like Jimmy Conway 0:03:14.080 --> 0:03:17.400 and Goodfellas and tip absolutely every single person you see 0:03:17.919 --> 0:03:21.400 your mechanic. Did you see that? Did you know you're 0:03:21.400 --> 0:03:24.480 supposed to tip your mechanics into twenty bucks or more 0:03:24.600 --> 0:03:28.440 for jobs over Like, hey, thanks for overcharging me and 0:03:28.480 --> 0:03:31.440 exploiting my ignorance of my car and how it functions. 0:03:31.480 --> 0:03:35.800 Here's an extra twenty bucks your mechanic. Yeah, well you 0:03:35.840 --> 0:03:38.160 know what, since you brought that up. Uh. There was 0:03:38.440 --> 0:03:43.880 a saw on ABC questionnaire is tipping out of control? 0:03:45.160 --> 0:03:49.600 And of people say it is. I disagree. You don't 0:03:49.600 --> 0:03:51.920 think it's out of control. After reading this, I was like, man, 0:03:51.960 --> 0:03:55.800 I'm way cheaper than I realized. Um, and this is 0:03:55.840 --> 0:03:58.360 just a question I thought was interesting. What services bother 0:03:58.440 --> 0:04:00.640 you the most that you were obliged to tip? Thirty 0:04:00.680 --> 0:04:03.880 percent of people said bathroom attendance. Oh I don't tip them. 0:04:03.920 --> 0:04:05.800 That's at the top of my list. I don't want 0:04:05.800 --> 0:04:11.040 a bathroom attendance. Well, yeah, I can get my own. Well, 0:04:11.080 --> 0:04:12.880 it makes me want to not watch my hands. It 0:04:12.920 --> 0:04:15.200 makes me just want to get out of there. Uh. 0:04:15.240 --> 0:04:18.880 Take out food tipping, it irks people to pay for 0:04:19.120 --> 0:04:20.920 like when you get a takeout order, Like when you 0:04:21.000 --> 0:04:23.200 go there and they just turn around and get your 0:04:23.200 --> 0:04:25.000 food and handed to you in a bag you like 0:04:25.000 --> 0:04:28.120 when you call it in. You don't tip them? I do, 0:04:28.120 --> 0:04:32.200 do you really? Yeah? Okay, what else? Salons? Well, yeah, 0:04:32.680 --> 0:04:35.360 one of people don't like tipping the salon because women 0:04:35.480 --> 0:04:38.200 say it's just endless because you gotta tip your colors 0:04:38.320 --> 0:04:40.920 and the people who watch I can see that. And 0:04:40.920 --> 0:04:46.000 then the tip jars at coffee houses. I rarely patronize 0:04:46.040 --> 0:04:50.359 those as well, coffee houses or tip jars, And the 0:04:50.400 --> 0:04:55.400 reason being is, um, I I'm sure I will be 0:04:56.240 --> 0:04:59.080 taken to task for this. I don't think people in 0:04:59.120 --> 0:05:02.840 coffee houses are paid the tipped wage. They're not, so 0:05:03.560 --> 0:05:05.119 I looked at it. I might as well walk around 0:05:05.120 --> 0:05:07.400 with the tip jar and ask people to give me 0:05:07.480 --> 0:05:10.799 their change. I'll even wear a change belt. How about 0:05:10.800 --> 0:05:13.120 that doesn't make it easier on you? Well, why would 0:05:13.160 --> 0:05:14.600 you even have a tip jar there if you're not 0:05:14.640 --> 0:05:17.200 getting paid the tipped wage. That brings up a big point, 0:05:17.240 --> 0:05:20.080 because that is a big controversy. People at Starbucks start 0:05:20.160 --> 0:05:23.280 out about eight fifty to nine bucks an hour. Is 0:05:23.320 --> 0:05:26.880 that this's minimum wage? That's above the minimum wage? Just 0:05:27.160 --> 0:05:29.920 I think seven is a minimum wage? Now, the tipped 0:05:30.480 --> 0:05:33.080 the Fair Standards and Labor Act, the minimum federal hourly 0:05:33.120 --> 0:05:37.000 wage for tipped employees is two thirteen. Yes, yes, those 0:05:37.040 --> 0:05:40.520 people although usually getting tipped. Yeah, no, it doesn't know 0:05:40.640 --> 0:05:43.159 not necessarily. Now, well, most states have their own and 0:05:43.200 --> 0:05:45.480 it's more than two thirteen. It's I didn't get that 0:05:45.600 --> 0:05:50.400 most states too. I know the pinnacle is Colorado and 0:05:50.440 --> 0:05:53.239 they have like a minimum tipped wage of four thirteen 0:05:53.560 --> 0:05:56.440 an hour, and that's what everybody's like, Wow, Colorado is 0:05:56.440 --> 0:05:59.640 really killing it. UM. I know here in Georgia it's 0:05:59.680 --> 0:06:03.000 the it's the federal minimum. And there's a group called 0:06:03.040 --> 0:06:08.880 fairy eats dot org that's dedicated to um shaming restaurants 0:06:08.920 --> 0:06:13.680 that that just adhere to that by celebrating restaurants that 0:06:13.720 --> 0:06:17.960 pay their employees more than the minimum federal minimum tipped wage. Well, 0:06:18.000 --> 0:06:20.800 you're supposed to make up the difference as a restaurant 0:06:21.680 --> 0:06:24.320 from what employees claim to the I r S and 0:06:24.360 --> 0:06:29.000 their tipped money. If that doesn't equal minimum wage, then 0:06:29.240 --> 0:06:32.320 the restaurateur is supposed to make up that difference in wages. 0:06:32.480 --> 0:06:35.560 I would I would wager that that does not happen. Well, 0:06:35.600 --> 0:06:38.000 I would wager that not many tipped employees are reporting 0:06:38.040 --> 0:06:40.040 all of their tips either. That's true too, So it's 0:06:40.120 --> 0:06:43.080 kind of like you have to, you have to, and 0:06:43.120 --> 0:06:47.400 then both just kind of storm away disgruntled. But you 0:06:47.440 --> 0:06:51.120 don't tip McDonald's. You don't tip it. And for the 0:06:51.160 --> 0:06:53.839 same reason I don't tip people at coffee houses, because 0:06:53.839 --> 0:06:57.040 it's the same thing. You are putting your my order 0:06:57.160 --> 0:07:03.360 in right into a cash register or cash register computing machine. Um, 0:07:03.680 --> 0:07:06.919 and you're turning around and grabbing my coffee or my 0:07:06.920 --> 0:07:10.600 my fries or whatever, right, And I'm not demeaning or 0:07:10.640 --> 0:07:13.960 diminishing that job whatsoever. Like I'm very happy that you're 0:07:14.000 --> 0:07:16.200 doing that because I really want that. And you're standing 0:07:16.240 --> 0:07:19.160 between me and the fries, right, so hand him over. 0:07:19.200 --> 0:07:20.920 I'll give you this money, but you make like a 0:07:21.840 --> 0:07:28.200 maybe you got health benefits at Starbucks. So in my opinion, 0:07:28.760 --> 0:07:32.160 we can either entirely do away with tipping by raising 0:07:32.240 --> 0:07:35.280 everybody to at least the minimum wage, and while we're 0:07:35.280 --> 0:07:38.480 at it, let's also maybe double the minimum wage because 0:07:38.480 --> 0:07:42.679 it's laughable still, right, um, and just do away with tipping, 0:07:43.080 --> 0:07:48.720 just go totally Japan or or we need to really 0:07:49.000 --> 0:07:52.440 make it clear who's depending on tips and who's not. 0:07:53.080 --> 0:07:55.680 And these jokers at coffee houses need to get rid 0:07:55.720 --> 0:07:57.840 of the tip jar and they need to stop calling 0:07:57.880 --> 0:08:00.920 it karma, which I think we went over in them 0:08:02.280 --> 0:08:05.880 or whatever. Yeah, that's kind of that's passive aggressive guilty, 0:08:06.800 --> 0:08:12.520 you think. All right, So that was our intro tipping. 0:08:12.760 --> 0:08:18.120 So let's talk about where this often vilely exploited act 0:08:18.280 --> 0:08:21.880 came from. Chuck, go ahead, Well I feel like I 0:08:21.960 --> 0:08:26.600 was on a rant. I was too, just okay, Um, Well, 0:08:26.680 --> 0:08:31.040 let's see tipping they think has its origins in about 0:08:31.120 --> 0:08:36.160 the sixteenth century in Europe, where if you went and 0:08:36.240 --> 0:08:38.640 visited a friend, a relative of colleague, you went to 0:08:38.679 --> 0:08:43.240 their house. Uh, you would often tip their servants, especially 0:08:43.280 --> 0:08:45.760 if you got really drunk and soiled yourself and they 0:08:45.760 --> 0:08:48.560 cleaned you up. You might be like, here's a couple 0:08:48.600 --> 0:08:50.520 of pieces of gold, let's just keep this between you 0:08:50.600 --> 0:08:53.760 and me, okay, And they would, and over time it 0:08:53.840 --> 0:08:58.840 became much less of a way to um show your 0:08:58.840 --> 0:09:03.920 appreciation as something that was expected and depended on. Right. 0:09:04.600 --> 0:09:08.520 Once you start kind of giving money in a customary manner, 0:09:08.760 --> 0:09:14.120 people start to include that in their budgets, right yeah. Um, 0:09:14.240 --> 0:09:18.440 so they think that that's possibly where the custom came from. 0:09:18.720 --> 0:09:21.120 Right yeah. I don't even think that this this acronym thing 0:09:21.840 --> 0:09:24.640 is even valid at all. No, and it's not at 0:09:24.679 --> 0:09:28.360 There's a guy named Steve Doblonica who's written books on tipping. 0:09:28.760 --> 0:09:32.000 He's got some pretty good research down And you want 0:09:32.000 --> 0:09:35.120 to say the acronym, uh, t I P two in 0:09:35.679 --> 0:09:39.000 ensure with an eye promptness. But that's just there's no 0:09:39.080 --> 0:09:41.959 way no, because number one acronyms didn't really come into 0:09:42.040 --> 0:09:44.560 use until the nineteen twenties. Yeah, they weren't using acronyms 0:09:44.559 --> 0:09:47.480 in the sixteenth century. And the word tip itself has 0:09:47.480 --> 0:09:50.160 been around for long before that. And like you said, 0:09:50.280 --> 0:09:53.800 it should be it shouldn't be tipped ensure with an eye, 0:09:53.840 --> 0:09:56.480 it should be ensure with an e. So there's a 0:09:56.520 --> 0:09:59.600 lot wrong with that. What they think is that tipping 0:10:00.160 --> 0:10:05.079 um originally came from the uh this kind of word 0:10:05.120 --> 0:10:07.320 among thieves, which is how we use it today, like 0:10:07.360 --> 0:10:12.000 you tip somebody off. That it basically to give something right, right, 0:10:12.320 --> 0:10:16.280 And it was just basically common thieves slang um. But 0:10:16.360 --> 0:10:21.000 then the act of tipping itself also came from either 0:10:21.040 --> 0:10:25.640 the servants, from tipping servants or it also was it 0:10:25.720 --> 0:10:28.679 grew out of giving money to somebody who worked at 0:10:28.679 --> 0:10:32.440 the bar to buy their own drink as well get 0:10:32.440 --> 0:10:34.920 a drink for yourself on me. And in fact, the 0:10:34.920 --> 0:10:40.000 word tip in Slavic languages translates roughly to drinking money 0:10:39.800 --> 0:10:44.920 on the word for tip in French is poor beer 0:10:45.679 --> 0:10:51.880 pour boi which means for drinking and um, basically everywhere 0:10:51.920 --> 0:10:55.280 else except in English, the word tip means drinking money. 0:10:56.000 --> 0:10:58.360 So that's probably where tipping came from. I like that 0:10:58.400 --> 0:11:00.960 origin here. I'm have been a good time, I had 0:11:00.960 --> 0:11:03.640 a few drinks. Go by yourself one exactly, it's just 0:11:03.679 --> 0:11:07.319 spreading the joy. Or I'm at my buddy's house and 0:11:07.360 --> 0:11:10.080 I've drank until I soiled myself. There's some money for 0:11:10.120 --> 0:11:12.160 cleaning me up last night. I appreciate it. I don't 0:11:12.160 --> 0:11:16.680 know about the train spotting the origin of tipping. Yeah, 0:11:16.800 --> 0:11:19.680 so this is this is probably where tipping came from. 0:11:19.760 --> 0:11:22.240 And uh, a little more history if you don't mind 0:11:22.320 --> 0:11:26.760 chuckers um, you can pretty much pinpoint how tipping became 0:11:26.760 --> 0:11:30.000 a customed in the United States. Because it was all 0:11:30.040 --> 0:11:33.160 a rage in Europe, it was not caught on here 0:11:33.160 --> 0:11:36.000 in the US. Even though a lot of wealthy Americans 0:11:36.000 --> 0:11:38.600 were traveling to Europe and coming back and tipping, people 0:11:38.600 --> 0:11:40.360 were like, what are you doing? Like, sure, give me 0:11:40.360 --> 0:11:42.120 your money, but I'm not gonna do the same thing. 0:11:42.480 --> 0:11:47.400 Until the Pullman Company, the Pullman rail car company, figured 0:11:47.400 --> 0:11:51.880 out that they could grossly underpay their porters by publicizing 0:11:51.920 --> 0:11:55.679 that they relied on tips to survive, and basically the 0:11:55.679 --> 0:11:59.600 Pullman company cut almost three million dollars in the in 0:11:59.679 --> 0:12:01.920 the like late nineteenth century, there was a lot of 0:12:01.920 --> 0:12:05.920 money from their payroll by basically relying on their customers 0:12:06.640 --> 0:12:10.079 good hearts to take care of their porters for him. 0:12:10.120 --> 0:12:11.960 It is when you think about it in those terms, 0:12:11.960 --> 0:12:15.480 it is sort of a dirty business. It's like, hey, 0:12:15.520 --> 0:12:18.720 we don't want to pay our employees. They're serving you, 0:12:18.920 --> 0:12:21.560 so you pay them. But like you're the one reaping 0:12:21.559 --> 0:12:23.640 all the reward of the five dollar a cup of 0:12:23.679 --> 0:12:26.520 coffee exactly, you know what I'm saying. Yeah, And a 0:12:26.520 --> 0:12:28.720 lot of a lot of restaurants, or a lot of 0:12:28.760 --> 0:12:32.360 people in the on the restaurant side of this debate say, well, 0:12:32.440 --> 0:12:34.520 if we start raising their wages to like the minimum 0:12:34.559 --> 0:12:38.679 wage or even like double the tip wage, um, we're 0:12:38.679 --> 0:12:41.680 gonna go under. And apparently some studies have found that 0:12:41.679 --> 0:12:43.719 that's actually not the case that they can come out 0:12:43.760 --> 0:12:46.840 on top because restaurant owners spend so much money on 0:12:46.960 --> 0:12:50.440 training through turnover, because the wages are so low that 0:12:50.480 --> 0:12:52.720 people just hop from job to job wherever they can 0:12:52.760 --> 0:12:55.120 get the most tips. If you can offer a higher 0:12:55.160 --> 0:12:58.160 stable wage, you're gonna have much less turnover and ultimately, 0:12:58.200 --> 0:13:00.200 in the long run, you may come out on top 0:13:00.240 --> 0:13:03.559 as a restaurant owner. So interesting, possibly that's one side. 0:13:04.400 --> 0:13:07.680 You know, who pays the customer? Yeah, us, because middle 0:13:07.720 --> 0:13:09.959 class You pay the five bucks for a cup of coffee, 0:13:10.040 --> 0:13:12.520 which the company gets they don't have to pay. Well, 0:13:12.640 --> 0:13:15.000 they do pay their employee minimum wage, but that ain't much, 0:13:15.400 --> 0:13:17.040 and then they get the little tip on top of that, 0:13:17.080 --> 0:13:18.760 and you end up paying six fifty for your cup 0:13:18.800 --> 0:13:20.800 of coffee. And you know what now that you're you're 0:13:20.840 --> 0:13:23.480 bringing this up, you mean I were at Caribou and um, 0:13:23.600 --> 0:13:26.559 they have I love Caribou coffee, right, but they had 0:13:26.600 --> 0:13:29.920 this promo where it was like beans for the Troops 0:13:30.000 --> 0:13:33.520 or something like that, and it was like, hey, go 0:13:33.559 --> 0:13:36.800 ahead and uh and buy this this fifteen dollar pound 0:13:36.880 --> 0:13:40.160 of coffee and we'll send them to the troops. And um, 0:13:40.480 --> 0:13:43.160 we asked if they were selling them at a discount, 0:13:43.200 --> 0:13:45.319 like if the Cariboo was doing anything. They were like, no, 0:13:45.520 --> 0:13:48.360 that's a regular price. And we're like, so wait a minute, 0:13:48.400 --> 0:13:53.760 you're exploiting Americans affinity and affection for the troops as 0:13:53.800 --> 0:13:57.400 a way to you know, beef up your on ground 0:13:57.440 --> 0:14:01.920 bean sales. That was disgusting. If you ask me, it happens, 0:14:02.120 --> 0:14:05.680 that's gross. At that board meeting is the gross part 0:14:05.679 --> 0:14:08.480 where that's decided. You know where we can really record, right, 0:14:08.600 --> 0:14:10.320 all right, I knew this would be a lightning rod. 0:14:11.840 --> 0:14:16.160 This is just us were going to get. Oh boy, well, 0:14:16.679 --> 0:14:19.000 since you brought it up, it is a lightning rod. Period. 0:14:19.080 --> 0:14:20.720 If you go on the internet and you start looking 0:14:20.760 --> 0:14:24.120 about tipping, you will find two camps. People that work 0:14:24.200 --> 0:14:27.200 for tips that are outraged that people don't want to tip, 0:14:27.600 --> 0:14:29.720 or the under tip, and then people that say it 0:14:29.880 --> 0:14:33.040 is out of control. Every you know, you go on 0:14:33.080 --> 0:14:35.920 a vacation, you stay in a hotel and need a restaurants, 0:14:36.240 --> 0:14:40.680 you're Jimmy Conway. I again, like I was reading this, 0:14:40.800 --> 0:14:43.240 I'm like, oh man, dude, do other people tip all 0:14:43.240 --> 0:14:45.280 these people? Because I feel like a real jerk in 0:14:45.320 --> 0:14:47.960 some of these cases I do, and I end up 0:14:48.000 --> 0:14:49.960 feeling like a sucker. And then you know what I thought, 0:14:50.000 --> 0:14:52.360 I was like, well, I never carried cash, it's all plastic, 0:14:52.440 --> 0:14:56.160 so surely plastic leading to a decline in tipping. I 0:14:56.200 --> 0:14:59.560 did a search for that, no, no, all I could 0:14:59.560 --> 0:15:02.760 find with that most people carry plastic and a little 0:15:02.760 --> 0:15:05.720 bit of currency for tips. I'm like, oh man, I 0:15:05.760 --> 0:15:08.640 really have to get on the ball here, just like 0:15:09.640 --> 0:15:33.000 starts so much. Stop all right. They've actually done a 0:15:33.000 --> 0:15:36.280 lot of studying about tips. Yeah, why do we do this? Yes, 0:15:36.360 --> 0:15:40.360 the psychology tipping, as it were, well, um, one is 0:15:40.680 --> 0:15:43.800 out of guilt. Yeah, wasn't that one of the reasons. 0:15:44.320 --> 0:15:48.000 Uh well yeah not Supposedly if you think about tipping, 0:15:48.040 --> 0:15:50.320 the whole ideas that you're doing it out of gratitude, 0:15:50.360 --> 0:15:52.800 like you did a really good job and I want 0:15:52.840 --> 0:15:55.840 to make sure that you have, um, this extra little 0:15:55.840 --> 0:15:58.320 bit go buy yourself something nice on me, or I 0:15:58.360 --> 0:16:00.880 want to ensure because as I come back to you 0:16:00.960 --> 0:16:04.240 that I will get that same service when I come back, right, 0:16:04.400 --> 0:16:07.440 So really it's um. What they're finding is that it's 0:16:07.520 --> 0:16:10.800 guilt and fear, like you know that people rely on 0:16:10.920 --> 0:16:14.400 these tips, and part of your role as customer in 0:16:14.480 --> 0:16:19.040 some circumstances is to pay these people their salary that 0:16:19.080 --> 0:16:22.080 they're depending on the tips, or you're afraid that they're 0:16:22.080 --> 0:16:25.040 going to pee in your soup and you're basically saying, 0:16:25.080 --> 0:16:28.080 here's some money, Um, please don't be in my soup, 0:16:28.800 --> 0:16:31.520 and they say all right, that that's gonna do it. 0:16:31.880 --> 0:16:35.920 That that that takes care of the no peace soup, Levy. Yeah, 0:16:35.920 --> 0:16:39.440 but the tip comes after the soup. Yeah, but you 0:16:39.520 --> 0:16:43.600 may be back there again, okay, right, yes. Uh. The 0:16:43.640 --> 0:16:46.680 Center for Hospitality at Cornell University, Uh, they've done some 0:16:46.720 --> 0:16:49.360 research there and I thought this was fairly interesting. They 0:16:49.360 --> 0:16:53.640 found the US leads the world in uh being neurotic 0:16:53.720 --> 0:16:56.520 and being extroverted, and those are two traits that lead 0:16:56.520 --> 0:16:59.760 to big tips because you're you're neurotic, so you feel like, 0:17:00.000 --> 0:17:01.960 course I have to leave. You know, anyone who's ever 0:17:01.960 --> 0:17:05.679 seen the Curb Your Enthusiasm tip episode, that's like tipping 0:17:05.680 --> 0:17:09.080 neuroticism at its finest portraye. You want to tip as 0:17:09.119 --> 0:17:10.760 much as your friend. You don't want to undertip. You 0:17:10.800 --> 0:17:12.639 want to tip just you don't want to overtip. You 0:17:12.680 --> 0:17:14.400 want to tip just the right amount. I don't mind 0:17:14.440 --> 0:17:18.640 over tipping, especially when it's like it's really good service. 0:17:18.760 --> 0:17:22.000 Ye Like, I'm happy to overtip, and I prefer to 0:17:22.040 --> 0:17:25.040 air on the side of over tipping. Right. For sure. 0:17:26.400 --> 0:17:30.639 Extroverts are outgoing social folks, and they see it as 0:17:30.680 --> 0:17:33.560 an incentive to get a little extra attention, like make 0:17:33.560 --> 0:17:38.680 a big show about me. Party of Benjamin, party of four, 0:17:38.800 --> 0:17:42.960 Benjamin Franklin, party of four. I never heard that. Yeah, 0:17:43.080 --> 0:17:45.960 yaman's got a story about this one. Dude, Wow, you 0:17:45.960 --> 0:17:48.399 won'ta tell it. Well, it was pretty much it. They 0:17:48.440 --> 0:17:50.800 were she and her boyfriend at the time and his 0:17:50.880 --> 0:17:55.240 friend were at this restaurant and um, the guy actually said, 0:17:55.920 --> 0:18:00.000 uh Franklin party of four, and she said it worked. 0:18:00.359 --> 0:18:02.960 She couldn't believe it. She was like, I felt bad 0:18:03.400 --> 0:18:05.840 about the guy we're with and the guy who took 0:18:05.840 --> 0:18:08.920 the money, but you said it was good, interesting, good meal. 0:18:09.119 --> 0:18:12.560 I've never agreas to palm for like a table. I 0:18:12.600 --> 0:18:15.280 haven't either. That's a good move, though I wish i'd 0:18:15.320 --> 0:18:17.360 like to do that. It is, but really it's kind 0:18:17.359 --> 0:18:19.840 of like, man, you you give up a lot of 0:18:19.880 --> 0:18:22.879 any claim to the even if you don't make that 0:18:22.960 --> 0:18:25.280 much money, if you're walking around doing stuff like that. 0:18:25.920 --> 0:18:28.680 You know, speaking of did you see the internet meme 0:18:28.720 --> 0:18:33.640 going around about the Tipper, Yes, which apparently totally unfounded. 0:18:34.440 --> 0:18:36.720 Now I don't. I think it's sort of unfounded. I 0:18:36.760 --> 0:18:38.560 thought he was a one percent tipper. He's a one 0:18:38.560 --> 0:18:40.879 percent temper because he is part of the one percent, 0:18:41.920 --> 0:18:44.320 And from what I understood was the tip was real, 0:18:44.400 --> 0:18:47.439 but what he wrote on there was fabricated. Well, or 0:18:47.680 --> 0:18:49.919 that they didn't even know for sure he was a banker, 0:18:50.400 --> 0:18:53.920 then the whole thing is fabricated. I did see that though. 0:18:53.960 --> 0:18:56.000 By the way I mean this, this is breaking news, 0:18:56.080 --> 0:19:01.240 is like yesterday for four weeks ago. So can we 0:19:01.280 --> 0:19:03.320 go back to some some of the interesting studies about 0:19:03.320 --> 0:19:05.159 how you get good tips. This is Josh and Chucks. 0:19:05.160 --> 0:19:08.240 If you're a waiter or a waitron, here are our 0:19:08.359 --> 0:19:13.000 tips for you to increase your tips. And this restaurant, 0:19:13.000 --> 0:19:16.399 this isn't just us in our observations. Again, Cornell has 0:19:16.440 --> 0:19:18.320 put a lot of thought and energy into it. I 0:19:18.359 --> 0:19:21.000 believe in real research. There's been a lot of studies 0:19:21.040 --> 0:19:25.560 about how and why we tip. One of them is touching. 0:19:26.119 --> 0:19:30.040 Like if you are a server and you touch the 0:19:30.240 --> 0:19:33.639 your customer, you will increase your tip. And it's not 0:19:33.880 --> 0:19:37.760 just lonely horny men, um men and women of all 0:19:37.840 --> 0:19:42.399 ages um will increase their tip with just a brief 0:19:42.440 --> 0:19:45.200 touch on the shoulder from eleven point eight percent to 0:19:45.280 --> 0:19:48.760 fourteen point eight percent. I, however, do not like to 0:19:48.760 --> 0:19:50.879 be touched. I don't either. I'm glad. You said that 0:19:51.560 --> 0:19:54.600 to me the other day and I was just like, like, 0:19:54.680 --> 0:19:56.479 what are you doing? It didn't freak me out, like 0:19:56.680 --> 0:20:00.520 it's not something I don't know you, you don't know me. Yeah, 0:20:00.720 --> 0:20:03.320 let's keep our hands to ourselves, okay, right, and then 0:20:03.320 --> 0:20:06.080 we'll see where your tip goes. Did his tip go down? No, 0:20:06.240 --> 0:20:08.600 of course not. You should have punished him severely. How 0:20:08.680 --> 0:20:10.960 god do you have that power in your so much 0:20:11.400 --> 0:20:17.520 former waiter guilt tip on bad service as I do. 0:20:17.640 --> 0:20:20.160 As long as you have the right attitude, that makes 0:20:20.200 --> 0:20:22.760 the biggest difference. If you're like, oh, yeah, really sorry 0:20:22.800 --> 0:20:24.720 and it was bad service and you said I'm sorry, guys, 0:20:25.560 --> 0:20:28.120 you know I let you down the night unless you're 0:20:28.320 --> 0:20:31.560 being manipulative by doing that, and you really just couldn't 0:20:31.600 --> 0:20:33.880 have cared less you phoned it in and then you said, oh, 0:20:33.960 --> 0:20:37.679 really sorry that I can't too. Yeah, intentions go a 0:20:37.680 --> 0:20:40.919 long way with me, all right. Squatting And this was 0:20:41.000 --> 0:20:42.879 my big move when I was a waiter, because you're 0:20:42.880 --> 0:20:45.760 a squatter at my at my at the nice restaurant 0:20:45.760 --> 0:20:48.280 I worked at, it was my big move. I would 0:20:48.520 --> 0:20:50.679 kneel down next to the table A lot of times. 0:20:51.160 --> 0:20:53.720 You get that eye contact going on, and your tips 0:20:53.720 --> 0:20:56.160 are going to go up from fourteen point nine percent 0:20:56.240 --> 0:20:59.639 to seventeen point five. Okay, I would also like to 0:20:59.680 --> 0:21:02.919 add a caveat to this. However, if you actually get 0:21:02.960 --> 0:21:05.320 into the booth or take a seat at the table, 0:21:05.760 --> 0:21:07.919 you've crossed the line. Well I I used to do 0:21:07.960 --> 0:21:11.040 that at Mexicali, though, but that was a college atmosphere, 0:21:11.520 --> 0:21:15.000 and that that would be acceptable at certain times. Even 0:21:15.040 --> 0:21:17.640 in college at Mexicali. No, no, no, that was over 0:21:17.640 --> 0:21:20.520 the line. No, no, no, no. It was fun girls 0:21:20.600 --> 0:21:24.160 drinking margharita's. I would sit down and flirt and would 0:21:24.160 --> 0:21:26.600 your tip go up? Yeah, and occasionally I would get 0:21:26.600 --> 0:21:30.240 a phone number out of it and free margarita. That's that, 0:21:30.320 --> 0:21:31.760 Well I had I worked there, I got all the 0:21:31.760 --> 0:21:34.400 free margaritis I wanted. I didn't realize they gave free 0:21:34.400 --> 0:21:39.240 margharita's to employees at Mexicali. Well they didn't officially anyw 0:21:39.240 --> 0:21:41.320 weren't supposed to have them while you're working either. Those 0:21:41.359 --> 0:21:47.240 were the old days. Giving candy to uh to your 0:21:47.280 --> 0:21:49.920 customer will jump your tip up from fifteen point one 0:21:49.920 --> 0:21:54.400 to seventeen point eight. Giving two pieces of candy one 0:21:54.560 --> 0:21:59.080 initially and one spontaneously like here have another jumped it 0:21:59.160 --> 0:22:02.399 from nineteen per cent to six percent, So long as 0:22:02.440 --> 0:22:05.280 you didn't end it with chumps. I'm sorry that jumped 0:22:05.280 --> 0:22:10.680 it when it was the spontaneous second piece chumps by 0:22:10.720 --> 0:22:12.879 being like, oh well you know what, here take two 0:22:13.119 --> 0:22:16.120 and we're talking like the starlight peppermints here, Okay, there's 0:22:16.119 --> 0:22:20.720 not like good dive at chocolate. Yes, thank you for 0:22:20.760 --> 0:22:24.200 rescuing me, because I almost said snickers. That'd be nice 0:22:24.200 --> 0:22:27.399 to you. I had a waitress recently give Emily and 0:22:27.440 --> 0:22:30.679 I the pin that she gave us to sign the 0:22:30.680 --> 0:22:34.119 bill with because I'm a big pen guy, so as 0:22:34.160 --> 0:22:36.760 Emily and as far as having like the perfect pen, 0:22:37.560 --> 0:22:39.520