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Speaker 1: Hi, I'm Bob Pittman. While Math and Magic is on break,

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Speaker 1: we're sharing with you CEOs you should know who visit

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Speaker 1: at iHeartRadio stations across America. If you're a business junkie

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Speaker 1: like I am, I think you'll enjoy hearing some personal

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Speaker 1: stories from successful CEOs. Today's conversation is hosted by morning

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Speaker 1: show host Ryan Gorman, and I'll be back with a

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Speaker 1: new season of Mathemagic soon.

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Speaker 2: Joining me in studio, I have Sean Nushan, founder and

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Speaker 2: CEO of New Gen Tech. He's also co founder of

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Speaker 2: Fusion Prep and partner at proper House Group. Shan, thanks

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Speaker 2: so much for taking a few minutes to come in.

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Speaker 2: And you've got a lot of things going on here. Yeah,

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Speaker 2: a lot of different companies talk about. Let's start with

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Speaker 2: new Gen Tech and the work that you do there.

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Speaker 3: Yeah. New GenTech is a managed IT service provider, so

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Speaker 3: we do outsourced it for companies that don't have an

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Speaker 3: IT department or might have just a few people that

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Speaker 3: are focused on strategy, and we handle everything they might

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Speaker 3: needs to have a help desk. We have engineering, support,

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Speaker 3: field services.

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Speaker 2: And that's crucial because nobody who's working anywhere wants to

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Speaker 2: go through a situation where their stuff isn't working.

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Speaker 3: Absolutely, yeah, And we also do a little bit different

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Speaker 3: from some other MSPs, but we also do a lot

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Speaker 3: of workplace technology and technology infrastructure, so we do a

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Speaker 3: lot of the cabling and physical work. You know, a

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Speaker 3: lot of people are focused on you know, being remote

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Speaker 3: and taus all things remotely, but we're in the field

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Speaker 3: and on the ground and in the offices with our customers.

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Speaker 2: And do you find especially smaller businesses, medium sized businesses

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Speaker 2: when it comes to putting that infrastructure together. That's got

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Speaker 2: to be something where a lot of them they don't

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Speaker 2: even know where to begin.

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Speaker 3: Yeah, it's just you know, it's good to have a

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Speaker 3: partner that is focused on that so they can focus

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Speaker 3: on the things that they know best and do best.

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Speaker 3: And so we always say we keep them up and

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Speaker 3: running so they can focus on the things that they

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Speaker 3: do best.

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Speaker 2: And that's got to be an industry where things have

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Speaker 2: grown exponentially in recent years.

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Speaker 3: Right, definitely. I mean just I mean I've been doing

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Speaker 3: it since I was a kid pretty much, and yeah,

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Speaker 3: there's always changes, you know. Now it's you know, the

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Speaker 3: big AI an automation and just like any business you're

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Speaker 3: always looking to try to do more with less, and

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Speaker 3: technology really allows them to do that, and we try

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Speaker 3: to stay on the on the forefront of that.

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Speaker 2: Let's talk about fusion prep because this is really interesting.

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Speaker 2: Explain what that business does.

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Speaker 3: Yeah, so at new GenTech, we part of our business

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Speaker 3: we work with hospitality companies, so we'll do restaurant it

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Speaker 3: for restaurants and audio video. I was in the kitchen

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Speaker 3: probably about twelve thirteen years ago now, and one of

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Speaker 3: the chefs approached me and said that they were having

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Speaker 3: a hard time kind of keeping everything in sync across

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Speaker 3: all of the locations. They had a paper recipe binder.

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Speaker 2: And oh wow book, yeah, and you know.

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Speaker 3: There's you know, food crusted on it, but you know,

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Speaker 3: they were he just we were just you know, going

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Speaker 3: back and forth, and he said, you know, there has

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Speaker 3: to be a better way to do this. And a

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Speaker 3: friend of mine that had grown up with me and

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Speaker 3: was also a fellow you know, tech nerd, and one

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Speaker 3: weekend we just built out this very simple version for

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Speaker 3: them to keep everything in sync. And it just started

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Speaker 3: growing from there and they started using it and so

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Speaker 3: now it's a food it's a digital kitchen solution. But

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Speaker 3: it handles all food safety compliance oh wow, recipe management,

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Speaker 3: operational checklists and.

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Speaker 2: So basically you took the chaos of the bear and

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Speaker 2: you organized that's it, yeah, digitally, Yeah, but yeah, we

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Speaker 2: take paper out of the kitchen and make sure everything

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Speaker 2: is labeled and safe and handle training.

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Speaker 3: And we're in about thirty seven hundred restaurants now around

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Speaker 3: the country.

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Speaker 2: Wow.

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Speaker 3: Just started off as a weekend side hustle.

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Speaker 2: You know, your weekend side hustle is much different from

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Speaker 2: the weekend side hustles of a lot of other people.

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Speaker 2: And while we're on the hospitality topic, that's what you

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Speaker 2: do at Proper House Group.

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Speaker 3: Yeah, we's same thing. I just on the journey. I

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Speaker 3: was a customer at Rooster in the till small restaurant

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Speaker 3: someoneal Heights, was about thirty seats at the time. They

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Speaker 3: had been operating for a couple of years. But just

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Speaker 3: went in and told them that I saw they were

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Speaker 3: kind of handwriting their labels like most people do in

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Speaker 3: the kitchen and told them about Fusion Prep and we

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Speaker 3: put it in for them and just became friends. And Ferrell,

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Speaker 3: my partner, and I were at lunch one day and

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Speaker 3: we walked by the site that is now the Nebraska

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Speaker 3: minimarret and I told them that I would love to

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Speaker 3: get involved from a business standpoint, and we built that

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Speaker 3: out and then I became partners and everything else. And

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Speaker 3: now fast forward to today and we have ten restaurants

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Speaker 3: that our ninth and tenth open today.

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Speaker 1: Actually, more on CEOs you should know after this quick break,

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Speaker 1: let's get back to more CEOs you should know.

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Speaker 2: You mentioned that you've been doing this kind of stuff,

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Speaker 2: this work in technology since you were a kid. Yeah,

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Speaker 2: you just found it interesting and ractially did you teach yourself.

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Speaker 3: I got my first computer kind of the typical story.

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Speaker 3: My parents, you know, put it in front of me,

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Speaker 3: and I just took off and was very curious about it.

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Speaker 3: I got my Microsoft certification in high school, my MCS

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Speaker 3: I was at the time. I was one of the

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Speaker 3: youngest in the country. Now, of course they do this

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Speaker 3: normally in high school, but but yeah, I just I

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Speaker 3: got that certification and knew early on that that technology

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Speaker 3: was going to be, you know, a focus for me.

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Speaker 2: How much have things changed from when you first started

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Speaker 2: getting into it to where we are today.

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Speaker 3: I can only imagine, I mean, it changes, yeah, so quickly.

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Speaker 3: I think the big thing for me, especially as I

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Speaker 3: got into business. I would always think like, eventually this

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Speaker 3: will be so easy that maybe people might not need help,

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Speaker 3: you know. And I guess that was a naive approach,

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Speaker 3: but thankfully, you know, it just continues to get more

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Speaker 3: complex and and you know, you use it as a

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Speaker 3: tool and and and we know the tools.

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Speaker 2: So from what you've seen, let's talk about AI for

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Speaker 2: a moment. Yeah, where are we headed?

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Speaker 3: I mean, it's going to change. It is changing work

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Speaker 3: today our customers. I'm one of the things that I

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Speaker 3: love most about my job is that I get to

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Speaker 3: work with people in a bunch of different fields and

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Speaker 3: verticals and different businesses, and we have a front row seat.

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Speaker 3: So I think, you know, we look at manufacturing and

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Speaker 3: how they're using it to interpret data, you know, sales data,

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Speaker 3: supply chain. You know, we use it to automate workflow,

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Speaker 3: so onboarding new employees, offboarding new employees, making sure they

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Speaker 3: get integrated into different systems. But so you know, there's

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Speaker 3: sort of automation and AI. I think automation is sort

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Speaker 3: of how can we make things easier, more efficient? And

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Speaker 3: then AI is really like how are we using you know,

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Speaker 3: analyzing the data to make better decisions to drive the

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Speaker 3: business forward. And and so where we really help them

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Speaker 3: is sort of put to bring everything together. So take

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Speaker 3: distributed systems, data information, bring it together in a way

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Speaker 3: that they can and make better decisions.

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Speaker 2: From your vantage point, is this something that is going

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Speaker 2: to take away jobs that's a big concern. Is it

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Speaker 2: something that is going to be more like an assistant

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Speaker 2: for those who are working? How do you see it

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Speaker 2: impacting that the workforce more broadly?

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Speaker 3: I definitely think it will eliminate some jobs, you know,

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Speaker 3: hopefully with any transition that me and people are you know,

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Speaker 3: uh move to other you know areas where they can

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Speaker 3: provide value. But it's certainly you know, making things easier.

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Speaker 3: I mean everyone uses chat GPT by now. I feel

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Speaker 3: like if they're in business just to you know, have

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Speaker 3: it be a supplement or and aid, but to have

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Speaker 3: you know, that power behind you to help you automate

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Speaker 3: tasks and move faster, I think is how I would

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Speaker 3: describe it. I think it's going to be very disruptive.

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Speaker 2: Do you find that a lot of the businesses that

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Speaker 2: you work with, do they have a general idea of

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Speaker 2: how to make AI work for them? Or we're in

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Speaker 2: a phase right now where everybody is just maybe a

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Speaker 2: little overwhelmed and not sure what to do.

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Speaker 3: I think it's a very early stage we have this.

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Speaker 3: You know, there's a saying in it called shadow it,

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Speaker 3: but it's it would be if someone you know works

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Speaker 3: in a large company and then they open up chat

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Speaker 3: GPT and start dumping corporate data into it's yeah, feedback, right,

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Speaker 3: and so that's part of you know, sort of what

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Speaker 3: we what we think about too. But I you certainly

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Speaker 3: see it more prevalent across them the entire organization, and

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Speaker 3: people are sort of know what's coming and are doing

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Speaker 3: their best to figure it out. And so to the

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Speaker 3: extent we can help them navigate that.

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Speaker 2: If you're a smaller medium sized business and you really

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Speaker 2: haven't gotten started on any of this stuff yet, what

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Speaker 2: should they know and do you have any any tips

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Speaker 2: for them based on how you've been working with other

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Speaker 2: companies and have gotten other companies integrated into all of this.

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Speaker 3: I think it's like a muscle. I mean, so you know,

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Speaker 3: you you really just have to you know, try right,

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Speaker 3: and you tweak the prompts and and of you know,

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Speaker 3: any tool yeah right, I mean I can think of

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Speaker 3: the just the other day, you know, negotiating contracts and

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Speaker 3: reviewing as part of my thing. We obviously have counsel

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Speaker 3: that we rely on, but as an example, you know,

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Speaker 3: I can upload those and get feedback quickly so that

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Speaker 3: you know, you pay by the hour for an attorney,

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Speaker 3: but I'm sort of going in there with a little

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Speaker 3: more insight and information that they can shorten that. Yeah,

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Speaker 3: So I mean that would be one example, but every

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Speaker 3: day I'm sort of toying with that and having it

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Speaker 3: open and seeing how best to leverage it.

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Speaker 2: And last question for you on this and this is,

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Speaker 2: you know, fantastic insight into this you know thing that

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Speaker 2: we're all trying to wrap our heads around. The accuracy. Yeah,

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Speaker 2: that's been a big question too. How much do you

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Speaker 2: rely on AI? What have you seen?

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Speaker 3: It's always trust but verify for yeah, you know, yeah,

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Speaker 3: so always double check it. But yeah, I've seen it

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Speaker 3: sort of that you know, they call it hallucinations, And.

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Speaker 2: Like with that contract we're talking about, you'll eventually talk

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Speaker 2: to an attorney.

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Speaker 3: Absolutely, Yeah, you would never sort of push it right

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Speaker 3: through you and have somebody sign it. But yeah, it's

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Speaker 3: a tool and just like anything else that it relies on,

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Speaker 3: information that it has learned from, and so I think

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Speaker 3: you're always going to have that. I think you're going

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Speaker 3: to always need to rely on experts to make sure

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Speaker 3: that everything is buttoned up.

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Speaker 2: For small business owners medium sized companies listening right now

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Speaker 2: who want to utilize what you can provide, what's the

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Speaker 2: best way for them to find you and reach out

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Speaker 2: to you on LinkedIn?

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Speaker 3: Just search me on LinkedIn, New gen tech dot com,

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Speaker 3: Fusion Prep dot com, and proper Housegroup dot com.

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Speaker 2: All right, Sean NuGen, founder and CEO of New Gen Tech,

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Speaker 2: co founder of Fusion Prep and partner at Proper House

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Speaker 2: Group with us for our CEO spotlight. Sean really appreciate

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Speaker 2: the time and insight. Thanks so much, Thanks so much.

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Speaker 1: N I'm Bob Pittman. Thanks for listening to CEOs. You

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Speaker 1: should know we'll see you next time.