WEBVTT - How Tipping Works 0:00:00.320 --> 0:00:02.880 Brought to you by the reinvented two thousand twelve camera. 0:00:03.200 --> 0:00:07.560 It's ready. Are you welcome to Stuff you Should Know 0:00:08.200 --> 0:00:16.400 from house Stuff Works dot com? Hey, and welcome to 0:00:16.440 --> 0:00:19.760 the podcast on Josh Clark, There's Charles W. Chuck Bryant 0:00:20.079 --> 0:00:23.000 and uh, this is stuff you should know the podcast. 0:00:24.600 --> 0:00:28.280 Have you ever waited tables? I did notice? Awful? How 0:00:28.360 --> 0:00:30.720 long did you do it? I did it often on 0:00:30.840 --> 0:00:35.360 for many years, but man, I was Yeah, I waited 0:00:35.400 --> 0:00:40.480 tables for many years as well, in many uh several 0:00:40.560 --> 0:00:44.239 different states, in different many different kinds of restaurants. So 0:00:44.280 --> 0:00:49.440 I have a pretty wide range of experience with being tipped. 0:00:50.720 --> 0:00:52.839 How are you doing? It's great? Now? Are you? Are 0:00:52.880 --> 0:00:54.960 you trying to hurry this along? Here's a tip for 0:00:54.960 --> 0:00:57.480 for for me to you steer clear that O J? 0:00:58.120 --> 0:01:03.920 Guy pal, oh J. Simpson. Yeah, there's from a Dave 0:01:04.000 --> 0:01:09.280 Letterman top ten from the nineties something about tipping, and 0:01:09.280 --> 0:01:11.160 one of them was like, here's a tips, steer clear 0:01:11.160 --> 0:01:13.640 of that, o J. Fellow Pal, I'm glad we're staying 0:01:13.640 --> 0:01:17.040 relevant as always. I'm not trying to move it on. 0:01:17.160 --> 0:01:19.240 I just thought, since you said he didn't have an intro, 0:01:19.400 --> 0:01:21.760 I would document a little bit of my history as 0:01:21.800 --> 0:01:25.440 a waiter, and he did great man. Remember what's his name, 0:01:25.480 --> 0:01:28.320 the guy from Scrubs and Gardens State. For some reason, 0:01:28.360 --> 0:01:31.520 I always think he was perfect at being that waiter. 0:01:32.959 --> 0:01:35.000 For some reason, it was just like whenever I think 0:01:35.000 --> 0:01:36.959 of waiters and then I think of l A, I 0:01:37.000 --> 0:01:40.000 think of that character. Yeah, the scene at the beginning 0:01:40.000 --> 0:01:41.640 and the end of it. I think that was really 0:01:41.680 --> 0:01:45.240 based on his experience as a waiter. He wore a 0:01:45.280 --> 0:01:49.080 lot of eyeliner in the early two thousand. Guyliner. So 0:01:49.120 --> 0:01:52.160 what that's called? You never heard that phrase? No? Yeah? 0:01:53.600 --> 0:01:56.840 Uh so tipping, Josh, this was You've been pushing this 0:01:56.880 --> 0:01:59.320 one for a while and it never got done for 0:01:59.400 --> 0:02:01.200 various reason. And I'm glad we got around to it 0:02:01.240 --> 0:02:05.080 because I will be one that people it's ubiquitous and 0:02:05.280 --> 0:02:07.360 we'll get tons and tons of email about this, I 0:02:07.360 --> 0:02:10.400 guarantee it. Yeah, and it's gonna be helpful because in 0:02:10.480 --> 0:02:13.160 several points we tell you to go to trip Advisor 0:02:13.200 --> 0:02:17.160 to look up tipping customs. So yeah, that's helpful. Well, 0:02:17.200 --> 0:02:21.840 it's hard to cover tipping customs because they're different everywhere 0:02:22.280 --> 0:02:26.560 and for each job, and it's gets so overwhelming you 0:02:26.760 --> 0:02:28.920 just have to end up saying hey, if you're going 0:02:29.120 --> 0:02:33.359 to this country, look it up, or apparently you need 0:02:33.400 --> 0:02:35.840 to go through life like Jimmy Conway and Goodfellas and 0:02:35.840 --> 0:02:40.600 tip absolutely every single person you see your mechanic. Did 0:02:40.600 --> 0:02:43.000 you see that? Did you know you're supposed to tip 0:02:43.040 --> 0:02:48.120 your mechanic bucks or more for jobs like, Hey, thanks 0:02:48.160 --> 0:02:51.320 for overcharging me and exploiting my ignorance of my car 0:02:51.400 --> 0:02:56.600 and how it functions. Here's an extra twenty bucks your mechanic. Yeah, well, 0:02:56.639 --> 0:02:58.919 you know what since you brought that up. Uh, there 0:02:59.000 --> 0:03:04.080 was a saw on ad you see questionnaire is tipping 0:03:04.080 --> 0:03:09.720 out of control? And of people say it is. I disagree, 0:03:10.240 --> 0:03:12.079 you don't think it's out of control. After reading this, 0:03:12.160 --> 0:03:15.480 I was like, man, I'm way cheaper than I realized. Um, 0:03:15.600 --> 0:03:18.360 and this is just a question I thought was interesting. 0:03:18.360 --> 0:03:20.519 What services bother you the most that you were obliged 0:03:20.560 --> 0:03:24.200 to tip? Of people said bathroom attendance. Oh, I don't 0:03:24.240 --> 0:03:26.280 tip them. That's at the top of my list. I 0:03:26.320 --> 0:03:30.160 don't want a bathroom attendance. Well, yeah, I can get 0:03:30.200 --> 0:03:33.160 my own. Well it makes me want to not watch 0:03:33.240 --> 0:03:34.720 my hands. It makes me just want to get out 0:03:34.720 --> 0:03:39.400 of there. Uh. Take out food tipping it irks people 0:03:39.440 --> 0:03:41.240 to pay for like when you get a takeout order, 0:03:41.360 --> 0:03:43.680 like when you go there and they just turn around 0:03:43.720 --> 0:03:45.280 and get your food and handed to you in a 0:03:45.360 --> 0:03:49.040 bag you like when you call it in, I do? 0:03:49.040 --> 0:03:53.120 Do you really? Yeah? Okay? What else? Salons? Well, yeah, 0:03:54.040 --> 0:03:56.600 of people don't like tipping the salon because women say 0:03:56.640 --> 0:03:59.320 it's just endless because you gotta tip your colors and 0:03:59.360 --> 0:04:03.160 the people who I can see that. And then the 0:04:03.200 --> 0:04:07.520 tip jars at coffee houses. I rarely patronize those as well, 0:04:07.760 --> 0:04:12.440 coffee houses or tip jars, And the reason being is, um, 0:04:12.600 --> 0:04:18.240 I I'm sure I will be taken to task for this. 0:04:18.400 --> 0:04:21.480 I don't think people in coffee houses are paid the 0:04:21.480 --> 0:04:25.040 tipped wage. They're not, so I looked at it. I 0:04:25.120 --> 0:04:27.080 might as well walk around with the tip jar and 0:04:27.200 --> 0:04:30.360 ask people to give me their change. I'll even wear 0:04:30.560 --> 0:04:32.840 a change belt. How about that. Don't make it easier 0:04:32.839 --> 0:04:34.760 on you? Well, why would you even have a tip 0:04:34.880 --> 0:04:36.839 jar there if you're not getting paid the tipped wage. 0:04:37.000 --> 0:04:38.880 That brings up a big point because that is a 0:04:38.880 --> 0:04:42.640 big controversy. People at Starbucks start out about eight fifty 0:04:42.680 --> 0:04:45.479 to nine bucks an hour. Is that that's a minimum 0:04:45.520 --> 0:04:49.240 wage that's above the minimum wage just I think is 0:04:49.279 --> 0:04:52.240 a minimum wage. Now the tipped the Fair Standards and 0:04:52.320 --> 0:04:55.200 Labor Act, the minimum federal hourly wage for tipped employees 0:04:55.640 --> 0:05:00.640 is yes, yes, those people although usually getting tipped. Yeah, no, 0:05:00.839 --> 0:05:03.400 it doesn't know not necessarily. No. Well, most states have 0:05:03.480 --> 0:05:06.119 their own and it's more than two thirteen. I didn't 0:05:06.120 --> 0:05:10.240 get that most states too. I know. The pinnacle is 0:05:10.360 --> 0:05:13.400 Colorado and they have like a minimum tipped wage of 0:05:13.440 --> 0:05:16.600 four thirteen an hour, and that's what everybody's like, Wow, 0:05:16.680 --> 0:05:19.680 Colorado is really killing it. UM. I know here in 0:05:19.720 --> 0:05:23.359 Georgia it's the it's the federal minimum. And there's a 0:05:23.400 --> 0:05:27.640 group called fairy eats dot org that's dedicated to UM 0:05:28.200 --> 0:05:33.560 shaming restaurants that that just adhere to that by celebrating 0:05:33.600 --> 0:05:37.359 restaurants that pay their employees more than the minimum federal 0:05:37.480 --> 0:05:40.120 minimum tipped wage. Well, you're supposed to make up the 0:05:40.160 --> 0:05:44.760 difference as a restaurant from what employees claim to the 0:05:44.760 --> 0:05:47.480 I r S and their tipped money. If that doesn't 0:05:47.680 --> 0:05:51.840 equal minimum wage, then the restaurateur is supposed to make 0:05:51.920 --> 0:05:54.880 up that difference in wages. I would I would wager 0:05:54.960 --> 0:05:57.200 that that does not happen. Well, I would wager that 0:05:57.240 --> 0:05:59.760 not many tipped employees are reporting all of their tips either. 0:06:00.000 --> 0:06:01.960 It's true too, so it's kind of like you have to, 0:06:02.240 --> 0:06:05.279 you have to, and then both just kind of storm 0:06:05.320 --> 0:06:12.000 away disgruntled. But you don't tip McDonald's and for the 0:06:12.040 --> 0:06:14.719 same reason I don't tip people at coffee houses because 0:06:14.760 --> 0:06:17.960 it's the same thing. You are putting your my order 0:06:18.080 --> 0:06:24.479 in right into a cash register or cash register computing machine, um, 0:06:24.600 --> 0:06:27.839 and you're turning around and grabbing my coffee or my 0:06:27.839 --> 0:06:31.520 my fries or whatever, right, And I'm not demeaning or 0:06:31.560 --> 0:06:34.880 diminishing that job whatsoever, Like I'm very happy that you're 0:06:34.880 --> 0:06:37.120 doing that because I really want that. And you're standing 0:06:37.120 --> 0:06:40.080 between me and the fries, right, so hand him over. 0:06:40.120 --> 0:06:43.000 I'll give you this money. But you make like maybe 0:06:43.000 --> 0:06:49.800 you got health benefits. Sucks. So in my opinion, we 0:06:49.839 --> 0:06:53.800 can either entirely do away with tipping by raising everybody 0:06:53.839 --> 0:06:56.440 to at least the minimum wage, and while we're at it, 0:06:56.560 --> 0:06:59.960 let's also maybe double the minimum wage because it's laughable. 0:07:00.000 --> 0:07:03.599 Will still right, um, and just do away with tipping, 0:07:04.000 --> 0:07:09.640 just go totally Japan, or or we need to really 0:07:09.880 --> 0:07:13.320 make it clear who's depending on tips and who's not, 0:07:14.000 --> 0:07:16.600 And these jokers at coffee houses need to get rid 0:07:16.640 --> 0:07:18.760 of the tip jar and they need to stop calling 0:07:18.760 --> 0:07:21.480 it karma, which I think we went over in the 0:07:21.560 --> 0:07:25.800 Karma karmajar or whatever. Yeah, that's kind of that's that's 0:07:25.840 --> 0:07:30.240 so aggressive guilty, you think. All right, So that was 0:07:30.240 --> 0:07:36.800 our intro tipping. So let's talk about where this often 0:07:37.440 --> 0:07:42.320 vilely exploited act came from. Chuck, go ahead, Well, I 0:07:42.360 --> 0:07:44.520 feel like I was on a rant. I was too. 0:07:45.160 --> 0:07:48.720 I'm just joking, okay. Um, Well, let's see. Tipping they 0:07:48.760 --> 0:07:55.160 think has its origins in about the sixteenth century in Europe, 0:07:55.840 --> 0:07:58.679 where if you went and visited a friend, a relative 0:07:58.720 --> 0:08:01.520 of colleague, you went to their house. Uh, you would 0:08:01.640 --> 0:08:05.280 often tip their servants, especially if you got really drunk 0:08:05.320 --> 0:08:08.120 and soiled yourself and they cleaned you up. You might 0:08:08.160 --> 0:08:10.480 be like, here's a couple of pieces of gold, let's 0:08:10.520 --> 0:08:13.080 just keep this between you and me, okay, and they would, 0:08:13.240 --> 0:08:18.240 and over time it became much less of a way 0:08:18.280 --> 0:08:22.920 to um show your appreciation as something that was expected 0:08:22.960 --> 0:08:27.080 and depended on. Right. Once you start kind of giving 0:08:27.160 --> 0:08:31.000 money in a customary manner, people start to include that 0:08:31.080 --> 0:08:36.080 in their budgets, right, Um, So they think that that's 0:08:36.240 --> 0:08:40.400 possibly where the custom came from, Right Yeah. I don't 0:08:40.440 --> 0:08:44.520 even think that this acronym thing is even valid at all. No, 0:08:44.800 --> 0:08:47.720 and it's not. There's a guy named Steve Doblonica who's 0:08:47.760 --> 0:08:50.800 written books on tipping, and he's got some pretty good 0:08:50.840 --> 0:08:54.679 research down. And you want to say the acronym uh 0:08:54.800 --> 0:08:58.439 t I P two in ensure with an eye promptness, 0:08:59.000 --> 0:09:02.160 but that's just there's no no, because number one acronyms 0:09:02.160 --> 0:09:04.400 didn't really come into use until the nineteen twenties. Yeah, 0:09:04.400 --> 0:09:06.760 they weren't using acronyms in the sixteenth century. And the 0:09:07.200 --> 0:09:09.760 word tip itself has been around for long before that. 0:09:10.160 --> 0:09:12.880 And like you said, it should be it shouldn't be 0:09:13.040 --> 0:09:15.800 tipped ensure with an eye, it should be ensure with 0:09:15.840 --> 0:09:18.920 an E. So there's a lot wrong with that. What 0:09:19.040 --> 0:09:23.800 they think is that tipping um originally came from the 0:09:24.480 --> 0:09:27.360 uh this kind of word among thieves, which is how 0:09:27.400 --> 0:09:30.200 we use it today, like you tip somebody off, that 0:09:30.320 --> 0:09:33.760 it basically to give something right, and it was just 0:09:33.880 --> 0:09:38.080 basically common thieves slang um. But then the act of 0:09:38.160 --> 0:09:44.240 tipping itself also came from either the servants from tipping servants, 0:09:44.440 --> 0:09:48.480 or it also was it grew out of giving money 0:09:48.520 --> 0:09:52.080 to somebody who worked at the bar to buy their 0:09:52.080 --> 0:09:54.440 own drink as well. Get a drink for yourself on me. 0:09:55.200 --> 0:09:58.720 And in fact, the word tip in Slavic languages translates 0:09:58.800 --> 0:10:01.600 roughly to drinking money. I like that one. The word 0:10:02.360 --> 0:10:07.920 for tip in French is poor beer pour boi, which 0:10:07.960 --> 0:10:14.240 means for drinking and um. Basically everywhere else except in English, 0:10:14.559 --> 0:10:17.920 the word tip means drinking money. So that's probably where 0:10:17.960 --> 0:10:21.040 tipping came from. I like that origin. Here, I'm having 0:10:21.080 --> 0:10:22.920 a good time, I had a few drinks. Go by 0:10:22.920 --> 0:10:27.200 yourself one exactly, it's just spreading the joy. Or I'm 0:10:27.240 --> 0:10:29.920 at my buddy's house and I've drank until I soiled myself. 0:10:30.320 --> 0:10:32.160 Here's some money for cleaning me up last night. I 0:10:32.240 --> 0:10:34.599 appreciate it. I don't know about the train spotting the 0:10:34.640 --> 0:10:39.360 origin of tipping. Yeah, so this is this is probably 0:10:39.400 --> 0:10:42.600 where tipping came from. And uh, a little more history 0:10:42.640 --> 0:10:45.920 if you don't mind chuckers um, you can pretty much 0:10:45.960 --> 0:10:50.240 pinpoint how tipping became accustomed in the United States because 0:10:50.280 --> 0:10:53.160 it was all a raged In Europe, it was not 0:10:53.280 --> 0:10:55.959 caught on here in the US. Even though a lot 0:10:55.960 --> 0:10:58.319 of wealthy Americans were traveling to Europe and coming back 0:10:58.320 --> 0:11:00.960 and tipping, people were like, what are you doing? Like, sure, 0:11:01.000 --> 0:11:02.599 give me your money, but I'm not gonna do the 0:11:02.640 --> 0:11:07.679 same thing until the Pullman Company, the Pullman rail car company, 0:11:07.960 --> 0:11:11.959 figured out that they could grossly underpay their porters by 0:11:12.040 --> 0:11:16.240 publicizing that they relied on tips to survive. And basically 0:11:16.480 --> 0:11:20.280 the Pullman Company cut almost three million dollars in the 0:11:20.440 --> 0:11:22.719 in the like late nineteenth century, there was a lot 0:11:22.720 --> 0:11:26.199 of money from their payroll by basically relying on their 0:11:26.240 --> 0:11:30.079 customers good hearts to take care of their porters for him. 0:11:31.040 --> 0:11:32.880 It is when you think about it in those terms, 0:11:32.880 --> 0:11:36.400 it is sort of a dirty business. It's like, hey, 0:11:36.440 --> 0:11:39.600 we don't want to pay our employees. They're serving you, 0:11:39.800 --> 0:11:42.440 so you pay them. But like you're the one reaping 0:11:42.480 --> 0:11:45.119 all the reward of the five dollar cup of coffee, 0:11:46.160 --> 0:11:47.880 you know what I'm saying. Yeah, And a lot of 0:11:47.920 --> 0:11:50.040 a lot of restaurants, or a lot of people in 0:11:50.080 --> 0:11:53.280 the on the restaurant side of this debate, say, well, 0:11:53.360 --> 0:11:55.720 if we start raising their wages to like the minimum wager, 0:11:55.840 --> 0:11:59.920 even like double the tip wage, Um, we're gonna go 0:12:00.040 --> 0:12:03.160 wonder And apparently some studies have found that that's actually 0:12:03.240 --> 0:12:05.079 not the case that they can come out on top 0:12:05.120 --> 0:12:08.920 because restaurant owners spend so much money on training through 0:12:08.960 --> 0:12:11.760 turnover because the wages are so low that people just 0:12:11.800 --> 0:12:13.920 hop from job the job wherever they can get the 0:12:13.920 --> 0:12:16.920 most tips. If you can offer a higher stable wage, 0:12:17.080 --> 0:12:19.280 you're gonna have much less turnover and ultimately in the 0:12:19.280 --> 0:12:21.320 long run, you may come out on top as a 0:12:21.360 --> 0:12:25.480 restaurant owner. It's so interesting. Possibly that's one sign. You know, 0:12:25.480 --> 0:12:29.120 who pays the customer? Yeah? Us, because middle class you 0:12:29.160 --> 0:12:31.199 pay the five bucks for a cup of coffee, which 0:12:31.200 --> 0:12:33.679 the company gets they don't have to pay. Well, they 0:12:33.679 --> 0:12:35.880 do pay their employee minimum wage, but that ain't much 0:12:36.320 --> 0:12:37.840 and then they get the little tip on top of 0:12:37.840 --> 0:12:39.679 that and you end up paying six for your cup 0:12:39.720 --> 0:12:41.719 of coffee. And you know what now that you're you're 0:12:41.720 --> 0:12:44.400 bringing this up, you mean I were at Caribou and um, 0:12:44.520 --> 0:12:47.480 they have I love Caribou coffee, right, But they had 0:12:47.520 --> 0:12:50.840 this promo where it was like beans for the Troops 0:12:50.920 --> 0:12:54.440 or something like that, and it was like, hey, go 0:12:54.480 --> 0:12:57.720 ahead and uh and buy this this fifteen dollar pound 0:12:57.800 --> 0:13:01.240 of coffee and we'll send them to the troops. And um, 0:13:01.400 --> 0:13:04.080 we asked if they were selling them at a discount, 0:13:04.080 --> 0:13:06.199 like if the Caribou was doing anything. They were like, no, 0:13:06.400 --> 0:13:08.959 this is a regular price. And we're like, so wait 0:13:09.000 --> 0:13:13.160 a minute, you're exploiting Americans affinity and affection for the 0:13:13.200 --> 0:13:17.360 troops as a way to you know, beef up your 0:13:17.760 --> 0:13:21.000 on ground bean sales. That was disgusting. If you ask me, 0:13:22.200 --> 0:13:25.880 it happens. That's gross. At that board meeting is the 0:13:25.880 --> 0:13:28.560 gross part where that's decided, you know, where we can 0:13:28.600 --> 0:13:30.559 really reckon right, all right, I knew this would be 0:13:30.600 --> 0:13:37.080 a lightning rod. This is just us are going to get. Ohoy, Well, 0:13:37.600 --> 0:13:39.960 since you brought it up, it is a lightning rod. Period. 0:13:39.960 --> 0:13:41.640 If you go on the internet and you start looking 0:13:41.640 --> 0:13:45.040 about tipping, you will find two camps. People that work 0:13:45.120 --> 0:13:47.800 for tips that are outraged that people don't want to 0:13:47.800 --> 0:13:50.440 tip or the under tip, and then people that say 0:13:50.559 --> 0:13:53.920 it is out of control. Every you know, you go 0:13:53.920 --> 0:13:56.120 on a vacation, you staying in a hotel and need 0:13:56.160 --> 0:14:01.120 a restaurants, you're Jimmy Conway. I again, like I was 0:14:01.160 --> 0:14:03.559 reading this, I'm like, oh man, dude, do other people 0:14:03.720 --> 0:14:05.640 tip all these people because I feel like a real 0:14:05.760 --> 0:14:08.520 jerk in some of these cases I do, and I 0:14:08.600 --> 0:14:10.280 end up feeling like a sucker. And then you know 0:14:10.360 --> 0:14:12.400 what I thought. I was like, well, I never carry cash, 0:14:12.440 --> 0:14:15.959 it's all plastic, so surely plastic leading to a decline 0:14:16.000 --> 0:14:19.080 in tipping. I did a search for that. No, No, 0:14:19.920 --> 0:14:22.800 All I could find was that most people carry plastic 0:14:22.960 --> 0:14:25.120 and a little bit of currency for tips. I'm like, 0:14:25.560 --> 0:14:28.360 oh man, I really have to get on the ball here. 0:14:29.880 --> 0:14:33.320 All right. They've actually done a lot of studying about tips. Yeah, 0:14:33.320 --> 0:14:36.040 why do we do this? That's the psychology tipping, as 0:14:36.040 --> 0:14:41.120 it were, Well, um, one is out of guilt. Yeah, 0:14:41.240 --> 0:14:45.080 wasn't that one of the reasons. Uh well yeah not supposedly. 0:14:45.200 --> 0:14:47.360 If you think about tipping, the whole idea is that 0:14:47.400 --> 0:14:49.280 you're doing it out of gratitude, like you did a 0:14:49.280 --> 0:14:51.960 really good job, and I want to make sure that 0:14:52.040 --> 0:14:55.000 you have, um, this extra little bit go buy yourself 0:14:55.000 --> 0:14:58.480 something nice on me, or I want to ensure because 0:14:58.520 --> 0:15:00.400 I come back to you that I will get same 0:15:00.440 --> 0:15:04.480 service when I come back. Right, So really it's um 0:15:04.600 --> 0:15:07.560 what they're finding is that it's guilt and fear, Like 0:15:07.640 --> 0:15:11.280 you know that people rely on these tips, and part 0:15:11.320 --> 0:15:14.680 of your role as customer in some circumstances is to 0:15:15.760 --> 0:15:19.160 pay these people their salary that they're depending on the tips. 0:15:19.320 --> 0:15:21.520 Or you're afraid that they're gonna pe in your soup 0:15:22.240 --> 0:15:25.720 and you're basically saying, here's some money, um, please don't 0:15:25.720 --> 0:15:28.840 pe in my soup, and they say, all right, that 0:15:28.840 --> 0:15:32.280 that's gonna do it. That that that takes care of 0:15:32.280 --> 0:15:34.960 the no pea soup levy. Yeah, but the tip comes 0:15:34.960 --> 0:15:40.920 after the soup. Yeah, but you may be back there again, okay, right, Yes. 0:15:41.920 --> 0:15:44.960 The Center pro Hospitality at Cornell University, UH, they've done 0:15:45.000 --> 0:15:47.080 some research there and I thought this was fairly interesting. 0:15:47.560 --> 0:15:51.560 They found the US leads the world in uh being 0:15:51.600 --> 0:15:54.640 neurotic and being extroverted, and those are two traits that 0:15:54.720 --> 0:15:58.120 lead to big tips because you're neurotic, so you feel like, 0:15:58.200 --> 0:16:00.040 of course I have to leave. You know. Any and 0:16:00.120 --> 0:16:03.320 has ever seen the Curb Your Enthusiasm tip episode? That's 0:16:03.400 --> 0:16:07.120 like tipping neuroticism and its finest portrayed. You want to 0:16:07.120 --> 0:16:09.120 tip as much as your friend. You don't want to undertip. 0:16:09.120 --> 0:16:10.840 You want to tip just you don't want to overtip. 0:16:11.000 --> 0:16:12.600 You want to tip just the right amount. I don't 0:16:12.600 --> 0:16:17.040 mind over tipping, especially when it's like it's really good service, 0:16:17.520 --> 0:16:20.640 Like I'm happy to overtip, and I prefer to air 0:16:20.720 --> 0:16:26.520 on the side of overtipping. For sure. Extroverts are outgoing 0:16:27.520 --> 0:16:29.840 social folks, and they see it as an incentive to 0:16:29.840 --> 0:16:32.600 get a little extra attention, like make a big show 0:16:32.800 --> 0:16:38.160 about me, party of Benjamin, party of four, Benjamin Franklin, 0:16:38.840 --> 0:16:42.040 party of four. I never heard that. Yeah, Uman's got 0:16:42.040 --> 0:16:45.720 a story about this one. Dude, Wow, you won't tell it. Well, 0:16:45.800 --> 0:16:48.280 that was pretty much it. They were she and her 0:16:48.320 --> 0:16:50.240 boyfriend at the time and his friend were at this 0:16:50.400 --> 0:16:56.080 restaurant and um, the guy actually said uh Franklin party 0:16:56.080 --> 0:16:59.640 of four, and she said it worked. She couldn't believe it. 0:17:00.160 --> 0:17:02.680 She was like, I felt bad about the guy we 0:17:02.680 --> 0:17:05.439 were with and the guy who took the money, but 0:17:05.760 --> 0:17:08.280 it was a good, interesting, good meal. I've never agreased 0:17:08.320 --> 0:17:12.440 to palm for like a table. I haven't either. That's 0:17:12.480 --> 0:17:14.119 a good move, though I wish I'd like to do that. 0:17:14.240 --> 0:17:17.000 It is, but really it's kind of like, man, you 0:17:17.000 --> 0:17:19.199 you give up a lot of any claim to the 0:17:20.320 --> 0:17:22.160 even if you don't make that much money. If you're 0:17:22.160 --> 0:17:25.760 walking around doing stuff like that. You know, speaking of 0:17:25.880 --> 0:17:30.080 did you see the internet meme going around about the tipper, yes, 0:17:30.160 --> 0:17:33.640 which apparently is totally unfounded. Now I don't. I think 0:17:33.680 --> 0:17:36.520 it's sort of unfounded. I thought he was a tipper. 0:17:36.560 --> 0:17:38.679 He's a one percent temper because he is part of 0:17:38.680 --> 0:17:42.080 the one percent. And from what I understood was the 0:17:42.080 --> 0:17:45.640 tip was real, but what he wrote on there was fabricated. Well, 0:17:45.760 --> 0:17:47.800 or that they didn't even know for sure he was 0:17:47.840 --> 0:17:51.720 a banker, then the whole thing is fabricated. I did 0:17:51.760 --> 0:17:53.760 see that though. By the way I mean this, this 0:17:53.840 --> 0:17:58.400 is breaking news, is like yesterday for four weeks ago. 0:17:59.200 --> 0:18:01.119 So can we go back some some of the interesting 0:18:01.160 --> 0:18:03.119 studies about how you get good tips. This is Josh 0:18:03.119 --> 0:18:06.280 and Chucks. If you're a waiter or a waitron, here 0:18:06.320 --> 0:18:11.320 are our tips for you to increase your tips and restaurant. 0:18:11.400 --> 0:18:14.160 This isn't just us in our observations. This is again 0:18:14.280 --> 0:18:16.600 Cornell has put a lot of thought and energy into it. 0:18:16.640 --> 0:18:19.000 I believe in real research. There's been a lot of 0:18:19.000 --> 0:18:23.160 studies about how and why we tip. One of them 0:18:23.359 --> 0:18:27.160 is touching, Like if you are a server and you 0:18:27.320 --> 0:18:31.679 touch the your customer, you will increase your tip and 0:18:31.760 --> 0:18:35.720 it's not just lonely horny men. Um Men and women 0:18:35.840 --> 0:18:40.359 of all ages um will increase their tip with just 0:18:40.400 --> 0:18:43.200 a brief touch on the shoulder from eleven point eight 0:18:43.200 --> 0:18:46.800 percent to fourteen point eight percent. I, however, do not 0:18:46.920 --> 0:18:48.840 like to be touched. I don't either. I'm glad you 0:18:48.880 --> 0:18:53.000 said that the other day and I was just like, like, 0:18:53.080 --> 0:18:54.879 what are you doing? It didn't freak me out, like 0:18:55.080 --> 0:18:58.560 it's not something I don't know. You you don't know me. 0:18:59.080 --> 0:19:01.880 Let's just keep our hands theirselves, okay, and then we'll 0:19:01.880 --> 0:19:04.480 see where your tip goes. Did his tip go down? No, 0:19:04.640 --> 0:19:07.040 of course not. You should have punished him severely. How 0:19:07.040 --> 0:19:13.080 god do you so much? Former waiter guilt tip on 0:19:13.160 --> 0:19:16.679 bad service as long I do. As long as you 0:19:16.840 --> 0:19:19.479 have the right attitude, that makes the biggest difference. If 0:19:19.480 --> 0:19:22.159 you're like, oh, really sorry and it was bad service 0:19:22.160 --> 0:19:24.359 and you said I'm sorry, guys, I you know I 0:19:24.520 --> 0:19:27.960 let you down the night, unless you're being manipulative by 0:19:27.960 --> 0:19:30.680 doing that, and you really just couldn't have cared less 0:19:30.720 --> 0:19:33.000 you phoned it in and then you said, oh really sorry, 0:19:33.680 --> 0:19:36.720 I can't too. Yeah, intentions go a long way with me, 0:19:37.200 --> 0:19:40.159 all right. Squatting and This was my big move when 0:19:40.240 --> 0:19:43.360 I was a waiter because at my at my at 0:19:43.359 --> 0:19:46.320 the nice restaurant I worked at, it was my big move. 0:19:46.359 --> 0:19:48.520 I would kneel down next to the table A lot 0:19:48.600 --> 0:19:51.520 of times. You get that eye contact going on, and 0:19:51.600 --> 0:19:54.240 your tips are gonna go up from fourteen point nine 0:19:54.280 --> 0:19:57.960 percent to seventeen point five. Okay. I would also like 0:19:58.000 --> 0:20:00.920 to add a caveat to this. However, if you actually 0:20:00.960 --> 0:20:03.719 get into the booth or take a seat at the table, 0:20:04.200 --> 0:20:06.320 you've crossed the line. Well I I used to do 0:20:06.359 --> 0:20:09.440 that at Mexicali, though, but that was a college atmosphere 0:20:09.920 --> 0:20:13.280 and that that would be acceptable at certain times. You've 0:20:13.280 --> 0:20:15.760 been in college at Mexicali. No, no, no, that was 0:20:15.880 --> 0:20:17.720 over the line. No no, no, no. It was fun 0:20:18.640 --> 0:20:21.680 girls drinking margharita's. I would sit down and flirt and 0:20:22.280 --> 0:20:25.000 would your tip go up? Yeah, and occasionally would get 0:20:25.000 --> 0:20:28.160 a phone number out of it. Oh and free margarita 0:20:28.240 --> 0:20:29.959 that that well I had. I worked there. I got 0:20:30.000 --> 0:20:32.240 all the free margarities I want them. I didn't realize 0:20:32.280 --> 0:20:35.119 they gave free margarita to employees at MEXICALI. Well they 0:20:35.160 --> 0:20:39.080 didn't officially anywhere supposed to have them. While you're working 0:20:39.119 --> 0:20:45.080 either those were the old days. Giving candy to uh 0:20:45.200 --> 0:20:47.879 to your customer will jump your tip up from fifteen 0:20:47.880 --> 0:20:52.080 point one to seventeen point eight. Giving two pieces of candy, 0:20:52.520 --> 0:20:57.399 one initially and one spontaneously like here have another jumped 0:20:57.400 --> 0:20:59.920 it from nineteen percent to twenty one point six percent. 0:21:00.280 --> 0:21:03.040 So long as you didn't end it with chumps. I'm 0:21:03.040 --> 0:21:06.639 sorry that jumped it when it was the spontaneous secondaries 0:21:07.400 --> 0:21:10.680 chumps by being like, oh, well, you know what here 0:21:10.720 --> 0:21:14.200 take two and we're talking like the starlight peppermints here, Okay, 0:21:14.280 --> 0:21:18.919 it's not like good dive at chocolate. Yes, thank you 0:21:19.000 --> 0:21:22.199 for rescuing me, because I almost said snickers. I'd be 0:21:22.320 --> 0:21:25.760 nice too. I had a waitress recently give Emily and 0:21:25.800 --> 0:21:29.000 I the pen that she gave us to sign the 0:21:29.040 --> 0:21:32.479 bill with because I'm a big pen guy, so as 0:21:32.520 --> 0:21:35.120 Emily and as far as having like the perfect pen, 0:21:35.920 --> 0:21:37.879 and I signed things like, oh my god, feel this 0:21:37.960 --> 0:21:40.119 pin and it was a combination of the pin on 0:21:40.200 --> 0:21:43.080 that that slimy paper that they give you and it 0:21:43.160 --> 0:21:45.400 was amazing. And Emily said something that she was like, 0:21:46.160 --> 0:21:48.280 I agree. I keep them in my car so much. 0:21:48.320 --> 0:21:51.320 Go ahead and keep that one and how much of 0:21:51.359 --> 0:21:53.600 a tip you leave her? I left her my pen. 0:21:54.160 --> 0:21:57.720 No I'm kidding. Oh yeah, sure I tipped her. No, 0:21:59.400 --> 0:22:05.080 it's always like, so the highest you goes twenty five. Yeah, 0:22:05.119 --> 0:22:07.359 I mean I I go, I go twenty, and I 0:22:07.480 --> 0:22:12.000 round up. No matter what I noticed, especially before the 0:22:12.080 --> 0:22:16.320 um uh well, no, I guess it would have been 0:22:16.359 --> 0:22:20.440 even after the economic collapse, the global catastrophe that we're 0:22:20.440 --> 0:22:24.160 in the midst of. Still um that it was moving 0:22:24.440 --> 0:22:29.320 very clearly towards across the board was the new percent, 0:22:30.080 --> 0:22:33.320 and then the economic meltdown happened, and all of a sudden, 0:22:33.320 --> 0:22:35.520 now it's back to fifteen percent and percent if you're 0:22:35.560 --> 0:22:38.919 doing good. It seems like, am I wrong? Am I 0:22:39.000 --> 0:22:41.800