1 00:00:00,320 --> 00:00:09,600 Speaker 1: It's another jubile phone frame mornings. That's one. He's hello, Hi, 2 00:00:09,720 --> 00:00:12,959 Speaker 1: this is Alexis calling from support. I'm looking to speak 3 00:00:13,000 --> 00:00:16,759 Speaker 1: to Kevin. Yeah, this is Kevin. Hey Kevin. I'm just 4 00:00:16,760 --> 00:00:18,759 Speaker 1: reaching out because I know I see a ticket that 5 00:00:18,800 --> 00:00:23,200 Speaker 1: you want Microsoft Word added to your computer. Yes, absolutely 6 00:00:23,880 --> 00:00:34,680 Speaker 1: definitely need that asap. Okay, one moment, please hold nope hello, 7 00:00:35,120 --> 00:00:40,600 Speaker 1: no no hello, no no word for you? Please hold 8 00:00:42,000 --> 00:00:47,000 Speaker 1: no hello. Hey, it's a great day to be support. 9 00:00:47,040 --> 00:00:50,519 Speaker 1: I've over here at company Support, Pete Deakins. What can 10 00:00:50,560 --> 00:00:53,639 Speaker 1: I do you for? Hi? Oh? Yeah, um, I need 11 00:00:53,720 --> 00:00:59,840 Speaker 1: Microsoft Work installed on my computer. Okay, so you need 12 00:00:59,880 --> 00:01:02,760 Speaker 1: a program installed on your computer, so I'm antash you 13 00:01:02,760 --> 00:01:07,360 Speaker 1: back to Alexis. Okay, please all but wait, what the 14 00:01:07,360 --> 00:01:12,480 Speaker 1: hell I understand? Thanks for holding. This is Alexis. How 15 00:01:12,520 --> 00:01:17,040 Speaker 1: can I help? Sorry, I'm just a little frustrated already. UM. 16 00:01:17,200 --> 00:01:19,960 Speaker 1: I just need Microsoft Word installed on my computer so 17 00:01:20,000 --> 00:01:25,640 Speaker 1: I can do my job. Why hello, Why do you 18 00:01:25,680 --> 00:01:29,759 Speaker 1: need that? I need to? I just need Microsoft Word 19 00:01:29,800 --> 00:01:32,160 Speaker 1: to be able to type. I need so I don't 20 00:01:32,160 --> 00:01:34,120 Speaker 1: have to like it doesn't teach you type though, Like 21 00:01:34,160 --> 00:01:36,440 Speaker 1: the word though is just like a blank sheet of paper. 22 00:01:36,520 --> 00:01:38,319 Speaker 1: But it's like on your computer basically, so it doesn't 23 00:01:38,319 --> 00:01:40,560 Speaker 1: teach you how to type. That's more like, I don't know, 24 00:01:40,640 --> 00:01:42,480 Speaker 1: like teach me how to type dot com or something 25 00:01:42,520 --> 00:01:45,600 Speaker 1: like that. I can let me try and find it. 26 00:01:45,640 --> 00:01:50,360 Speaker 1: Free you please hold what? Hell? No, don't? Hello? I 27 00:01:50,360 --> 00:01:52,480 Speaker 1: don't want to be in a hold this. What is 28 00:01:52,520 --> 00:01:58,800 Speaker 1: going on? Hello? I heard you have some questions about 29 00:01:58,800 --> 00:02:03,200 Speaker 1: Microsoft Word. Go ahead and Austin now hello? Yes, um no, 30 00:02:03,320 --> 00:02:05,960 Speaker 1: I don't have any questions about Microsoft Word. That counts 31 00:02:06,000 --> 00:02:07,720 Speaker 1: is one of your questions? Do you have another one? 32 00:02:09,480 --> 00:02:12,959 Speaker 1: I'm sorry, I just I'm sorry too. Okay, please hold wait, 33 00:02:13,280 --> 00:02:17,120 Speaker 1: please don't move me on? Hello, I speed akins. So 34 00:02:17,280 --> 00:02:20,919 Speaker 1: do I have the pleasure talking at? What's going on? 35 00:02:20,960 --> 00:02:24,840 Speaker 1: Who is this? Hi? Hi? To be calm here. I'm 36 00:02:24,880 --> 00:02:28,280 Speaker 1: trying to get Microsoft Word installed on my computer, so 37 00:02:28,320 --> 00:02:29,919 Speaker 1: I could okay, you need some of that. Explain to 38 00:02:29,919 --> 00:02:32,440 Speaker 1: you what Microsoft word is? It is a no, no, no, no, 39 00:02:32,639 --> 00:02:35,440 Speaker 1: not explain I know what I know what Microsoft word is. 40 00:02:35,480 --> 00:02:37,320 Speaker 1: I need Microsoft Word. I think what you need is 41 00:02:37,360 --> 00:02:38,760 Speaker 1: power Point. I'll send you on over to lex and 42 00:02:38,760 --> 00:02:42,560 Speaker 1: she'll hook with Microsoft power Point. Hello. No, please don't don't. 43 00:02:42,560 --> 00:02:46,040 Speaker 1: Oh my god? What is going on with this company. 44 00:02:46,040 --> 00:02:48,560 Speaker 1: Thanks for holding this. Lexus and Pete tell me you're 45 00:02:48,600 --> 00:02:53,960 Speaker 1: looking for power Point information? Yes, please do not ipertise, 46 00:02:53,960 --> 00:02:56,280 Speaker 1: I'm gonna have to transfer you. Please hold so please 47 00:02:56,320 --> 00:03:00,960 Speaker 1: don't hello stop that stop? What is going on? Hello? 48 00:03:02,840 --> 00:03:06,280 Speaker 1: It's a great day to be of customer service to you? 49 00:03:06,919 --> 00:03:09,519 Speaker 1: Is this Kevin and Kevin? How are you like in 50 00:03:09,720 --> 00:03:13,920 Speaker 1: power Point? Was I right? Or was I extra extra right? Kevin? 51 00:03:14,040 --> 00:03:18,760 Speaker 1: I'm I'm gonna. I'm sorry, I need microsoftware. My name 52 00:03:18,800 --> 00:03:22,880 Speaker 1: is Pete. Your name's Kevin. I think you called yourself 53 00:03:22,960 --> 00:03:25,880 Speaker 1: Kevin or called me Kevin when your name is Kevin. 54 00:03:25,960 --> 00:03:29,000 Speaker 1: I'm really frustrated right now because I'm calling because I 55 00:03:29,080 --> 00:03:31,080 Speaker 1: have a support ticket. I just need my Oh you 56 00:03:31,080 --> 00:03:34,760 Speaker 1: got a support ticket? That makes sense? Uh, Kevin. I'll 57 00:03:34,760 --> 00:03:37,320 Speaker 1: send John over to Kevin. Her name's Alexis. She deals 58 00:03:37,320 --> 00:03:39,000 Speaker 1: with support tickets. I'll send you right over there. I've 59 00:03:39,000 --> 00:03:41,080 Speaker 1: already spoke to Alexus. I don't need to speak to anybody. 60 00:03:41,080 --> 00:03:42,360 Speaker 1: I just need one of you to guys to solve 61 00:03:42,440 --> 00:03:46,000 Speaker 1: my problem. Thanks for holding, Alexis. How can I hold 62 00:03:46,040 --> 00:03:48,280 Speaker 1: stop tramp? Do you have a ticket you need? PowerPoint? 63 00:03:49,000 --> 00:03:53,480 Speaker 1: Isn't misoft words? I'm gonna have to say, you're right 64 00:03:53,520 --> 00:03:55,560 Speaker 1: back on over to Pete. Actually, I get this patch, Pete, 65 00:03:55,600 --> 00:04:00,240 Speaker 1: and I can't stop doing whatever you're doing. I just 66 00:04:00,280 --> 00:04:04,560 Speaker 1: want Microsoft. Okay. It sounds like it's a stressful day 67 00:04:04,560 --> 00:04:06,160 Speaker 1: at the office for you, so I'm just gonna go 68 00:04:06,160 --> 00:04:09,560 Speaker 1: ahead and wrap this on up. Kevin. This is the 69 00:04:09,640 --> 00:04:12,360 Speaker 1: Jewel Show, this is Jewil, this is Alex Fresh, and 70 00:04:12,400 --> 00:04:15,440 Speaker 1: this is English Evan. And your coworker Jim said you 71 00:04:15,440 --> 00:04:18,120 Speaker 1: were having trouble getting something installed on your computer, and 72 00:04:18,320 --> 00:04:20,520 Speaker 1: you put a ticket in with your company and he 73 00:04:20,560 --> 00:04:22,560 Speaker 1: wanted us to mess with you. And sounds like the 74 00:04:22,600 --> 00:04:25,400 Speaker 1: corporate world is a lot of fun, or that you're 75 00:04:25,400 --> 00:04:34,520 Speaker 1: a highly sensitive. First thing, I really do think you 76 00:04:34,560 --> 00:04:40,360 Speaker 1: need some personal time off. Wake up every morning with 77 00:04:40,480 --> 00:04:43,560 Speaker 1: Jewil phone pranks, we say mornings on the twenties,