1
00:00:00,360 --> 00:00:03,840
Speaker 1: It's another zuble phone frames on the twenties.

2
00:00:10,200 --> 00:00:10,559
Speaker 2: Hello.

3
00:00:12,680 --> 00:00:17,120
Speaker 3: Hello, Hello, this is bank from the fraud department. We've

4
00:00:17,160 --> 00:00:20,720
Speaker 3: noticed some potentially fraudulent activity on your account ending in

5
00:00:22,239 --> 00:00:24,439
Speaker 3: If this is the owner of the account, please say

6
00:00:24,560 --> 00:00:29,280
Speaker 3: or press one one. Got it? Thank you very much.

7
00:00:29,640 --> 00:00:32,680
Speaker 3: We've noticed some fraudulent activity on your account. But before

8
00:00:32,680 --> 00:00:34,600
Speaker 3: we go over that, would you like to take a

9
00:00:34,680 --> 00:00:38,760
Speaker 3: quick customer satisfaction survey? Please press or say one for

10
00:00:38,920 --> 00:00:44,360
Speaker 3: yes or two or no no two sorry Q. Got it?

11
00:00:44,520 --> 00:00:47,640
Speaker 3: You selected to take a customer service satisfaction survey.

12
00:00:47,840 --> 00:00:48,520
Speaker 2: I said no.

13
00:00:48,680 --> 00:00:50,800
Speaker 3: On a scale of one to ten. How much do

14
00:00:50,840 --> 00:00:53,120
Speaker 3: you like customer satisfaction surveys?

15
00:00:53,560 --> 00:00:57,240
Speaker 4: Zero customer service please a real person please?

16
00:00:58,000 --> 00:01:00,640
Speaker 3: Got it? You selected on a scale of one to ten.

17
00:01:01,040 --> 00:01:04,240
Speaker 3: You like customer satisfaction surveys at ten? Thank you?

18
00:01:04,600 --> 00:01:07,319
Speaker 2: What the no customer service?

19
00:01:07,480 --> 00:01:09,479
Speaker 4: A live person please? Your boss?

20
00:01:09,800 --> 00:01:11,800
Speaker 3: Got it? You'd like to go back to the customer

21
00:01:11,840 --> 00:01:14,880
Speaker 3: satisfaction survey before we tell you about the projectent account

22
00:01:14,880 --> 00:01:17,360
Speaker 3: on your eye? Got it?

23
00:01:17,800 --> 00:01:18,039
Speaker 2: No?

24
00:01:18,520 --> 00:01:22,759
Speaker 3: You selected for me to tell you about christ Please

25
00:01:22,760 --> 00:01:25,760
Speaker 3: say this or press one for yes, two for.

26
00:01:25,880 --> 00:01:29,400
Speaker 2: No, no two. I need to speak to someone if

27
00:01:29,480 --> 00:01:31,080
Speaker 2: my account has been hacked.

28
00:01:31,600 --> 00:01:34,120
Speaker 3: Got it? You'd like to speak to an actual person,

29
00:01:34,319 --> 00:01:37,120
Speaker 3: Please press or say one for yes, or press or

30
00:01:37,160 --> 00:01:38,120
Speaker 3: say two for no.

31
00:01:39,160 --> 00:01:41,440
Speaker 2: One yeah, got it?

32
00:01:41,520 --> 00:01:42,080
Speaker 3: One moment.

33
00:01:44,600 --> 00:01:47,600
Speaker 2: This is stupid. Hey, it's a great damn bank.

34
00:01:47,800 --> 00:01:49,520
Speaker 1: This is pete EKINSA going to help.

35
00:01:50,600 --> 00:01:52,880
Speaker 2: Hi. I just got a call from.

36
00:01:52,680 --> 00:01:55,200
Speaker 4: You guys saying that I have some sort of fraudulent

37
00:01:55,280 --> 00:01:57,360
Speaker 4: activity on my account verify.

38
00:01:57,600 --> 00:01:59,440
Speaker 1: Oh boy, I'm so sorry about that.

39
00:02:00,080 --> 00:02:00,240
Speaker 2: Yeah.

40
00:02:00,320 --> 00:02:02,880
Speaker 1: Let me just send you into the automated system. That's

41
00:02:02,880 --> 00:02:04,440
Speaker 1: how we deal with all the fraud these days, So

42
00:02:04,800 --> 00:02:06,680
Speaker 1: I can just send you back in the air and

43
00:02:06,720 --> 00:02:08,239
Speaker 1: you can get it all verified that way.

44
00:02:08,240 --> 00:02:11,919
Speaker 4: One Please, dude, No, I need to talk to you,

45
00:02:11,960 --> 00:02:13,119
Speaker 4: not a provom.

46
00:02:13,280 --> 00:02:18,200
Speaker 3: Hello, this is Jimmy, the automated phone system for bank.

47
00:02:18,360 --> 00:02:21,359
Speaker 3: There's been some fradulent activity on your account ending in

48
00:02:22,600 --> 00:02:25,160
Speaker 3: If this is the owner of the account, please press

49
00:02:25,280 --> 00:02:29,400
Speaker 3: or say one one got it? You are not the

50
00:02:29,400 --> 00:02:31,520
Speaker 3: owner of this account. Would you like to speak to

51
00:02:31,600 --> 00:02:34,640
Speaker 3: a person? Please press or say I would please one?

52
00:02:34,840 --> 00:02:36,240
Speaker 2: Yes? One? Yes?

53
00:02:36,680 --> 00:02:40,400
Speaker 3: Got it? You selected yes? Please hold? Please?

54
00:02:40,440 --> 00:02:42,239
Speaker 2: Can I'm really hoping you guys can connect me.

55
00:02:43,000 --> 00:02:45,040
Speaker 1: This is bank, This is Tideau.

56
00:02:46,240 --> 00:02:49,120
Speaker 2: What can I do you for sure? Yeah, Please don't

57
00:02:49,120 --> 00:02:51,480
Speaker 2: hang up on me and don't transfer me to anybody.

58
00:02:51,800 --> 00:02:54,359
Speaker 4: Somebody call me telling me my account might be hacked

59
00:02:54,440 --> 00:02:58,280
Speaker 4: or there's some fraudulent charges or something that you can

60
00:02:58,320 --> 00:02:59,200
Speaker 4: deal with on your side.

61
00:02:59,280 --> 00:03:01,400
Speaker 1: I'm so Sorryry about this, So let me just look

62
00:03:01,400 --> 00:03:03,680
Speaker 1: into that point. Did you try an automated phone system,

63
00:03:03,680 --> 00:03:04,440
Speaker 1: because we have any.

64
00:03:04,320 --> 00:03:07,440
Speaker 2: Auto I tried that six times. I'm good. Please do

65
00:03:07,520 --> 00:03:08,400
Speaker 2: not send me back to them.

66
00:03:08,400 --> 00:03:10,720
Speaker 4: I need someone who's a living human being to help

67
00:03:10,720 --> 00:03:11,040
Speaker 4: me here.

68
00:03:11,120 --> 00:03:13,880
Speaker 1: What did you think of Jimmy on the automated phone system.

69
00:03:13,880 --> 00:03:15,000
Speaker 1: I think it's working great.

70
00:03:15,440 --> 00:03:18,079
Speaker 2: I got the honesty that he sucked and I.

71
00:03:18,000 --> 00:03:19,959
Speaker 4: Had him and I never want to deal with him again.

72
00:03:20,000 --> 00:03:22,200
Speaker 4: So please don't ever do that again to anybody, not

73
00:03:22,240 --> 00:03:23,200
Speaker 4: just me, but the human rights.

74
00:03:23,440 --> 00:03:25,280
Speaker 1: Well, that is the shame, you know what. Some must

75
00:03:25,320 --> 00:03:27,000
Speaker 1: have just gone a little funky with it. Let me

76
00:03:27,040 --> 00:03:28,639
Speaker 1: just send you back over to it and try it out.

77
00:03:28,680 --> 00:03:30,400
Speaker 2: You not do that, for the love of God.

78
00:03:30,800 --> 00:03:31,280
Speaker 3: It will work.

79
00:03:31,560 --> 00:03:33,560
Speaker 1: I'll make sure it works for you this time. Please hold.

80
00:03:36,960 --> 00:03:37,240
Speaker 2: Hello.

81
00:03:37,840 --> 00:03:41,600
Speaker 3: This is Jimmy the automated phone system for Bake. The

82
00:03:41,640 --> 00:03:45,800
Speaker 3: account Indian has had some fraudulent activity. If you would

83
00:03:45,880 --> 00:03:48,520
Speaker 3: like to hear the fraudulent activity. Please press or say

84
00:03:48,560 --> 00:03:54,160
Speaker 3: one free S two for no one, Yeah, got it.

85
00:03:54,400 --> 00:03:57,760
Speaker 3: You selected to cancel your account and credit cards. If

86
00:03:57,800 --> 00:04:01,040
Speaker 3: this is correct, please say one. If this is not correct,

87
00:04:01,080 --> 00:04:02,720
Speaker 3: please say two two.

88
00:04:02,880 --> 00:04:05,640
Speaker 2: This is not were you coming up? And no?

89
00:04:05,920 --> 00:04:08,680
Speaker 3: Got it? Your accounts have been canceled. I don't like

90
00:04:08,720 --> 00:04:11,200
Speaker 3: to come back as a member. We're always interested in

91
00:04:11,240 --> 00:04:14,880
Speaker 3: having you. No, I love you.

92
00:04:15,680 --> 00:04:16,680
Speaker 2: What's happening here?

93
00:04:17,400 --> 00:04:20,760
Speaker 3: What just happened? Will you marry me? If yes, press one?

94
00:04:21,160 --> 00:04:22,839
Speaker 3: If no, press or say two.

95
00:04:23,480 --> 00:04:26,640
Speaker 1: What the Robbie? This is actually Dubil from the Jubil

96
00:04:26,640 --> 00:04:28,880
Speaker 1: Show doing a phone brank on you and your girlfriend

97
00:04:28,880 --> 00:04:29,839
Speaker 1: Sarah say you up?

98
00:04:30,760 --> 00:04:33,120
Speaker 2: Oh my, that's ridiculous.

99
00:04:33,160 --> 00:04:36,080
Speaker 1: She said that automated phone systems bug you and she

100
00:04:36,120 --> 00:04:37,280
Speaker 1: wanted to mess with you about it.

101
00:04:38,640 --> 00:04:42,440
Speaker 2: Man, I hated you and I wanted to kill him.

102
00:04:42,440 --> 00:04:48,560
Speaker 1: Actually, honestly, wake up every morning with double phone Franks