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Speaker 1: The advancement in connectivity is probably one of the biggest

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Speaker 1: game changer in the last two decades to think about,

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Speaker 1: and along with the Internet, so I think connectivity it

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Speaker 1: definitely served as a very critical foundation in many many

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Speaker 1: areas within Johnson Johnson having the connectivity besides the compute

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Speaker 1: power is so crucial to support this process, to enable

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Speaker 1: us to bring data together from anywhere around the world

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Speaker 1: so that we can drive and support the work that

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Speaker 1: we do. Welcome to the restless ones. I'm Jonathan Strickland.

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Speaker 1: I've spent more than a decade really learning about technology,

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Speaker 1: what makes it tech, and then describing and explaining that

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Speaker 1: to my audience. But it's the conversations with the world's

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Speaker 1: most unconventional thinkers, the leaders at the intersection of technology

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Speaker 1: and business, that fascinate me the most. In partnership with

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Speaker 1: T Mobile for Business, I explore the unique set of

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Speaker 1: challenges that c t o s and c i os

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Speaker 1: and other tech executives face from advancements in cloud and

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Speaker 1: edge computing, software as a service, Internet of things, and

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Speaker 1: of course five G. We are often left wondering how

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Speaker 1: the leading minds in business continue to thrive. Let's find

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Speaker 1: out our guest today is Rowena Yo, chief technology officer

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Speaker 1: of Johnson and Johnson. I doubt I need to fill

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Speaker 1: you in on Johnson and Johnson. The company and brand

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Speaker 1: are known far and wide. It's been around since the

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Speaker 1: late nineteenth century. There are many reasons Johnson and Johnson

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Speaker 1: has stood the test of time, and among those reasons

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Speaker 1: is the fact that the company embraces technological solutions to

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Speaker 1: tackle tough business problems. But as we'll hear in this interview,

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Speaker 1: they need to be the right solutions. Rowena and I

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Speaker 1: sat down to talk about her background and how she

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Speaker 1: came to Johnson and Johnson, as well as her overall

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Speaker 1: philosophy when it comes to designing, evaluating, and implementing tech solutions.

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Speaker 1: She also opened my eyes to how maturing technologies are

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Speaker 1: already transforming the medical industry. True to form, I started

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Speaker 1: off by getting to know her a little bit better. Rowena,

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Speaker 1: thank you so much for joining us on the Restless Ones.

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Speaker 1: It is a pleasure to have you on the program. Hey,

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Speaker 1: thanks Jonathan for having me. It's my pleasure to be

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Speaker 1: here today. I always love to start these episodes by

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Speaker 1: learning a bit more about the background of my guest

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Speaker 1: and the question I always start with is how did

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Speaker 1: you first get interested in technology? Jonathan, I've always been

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Speaker 1: curious about things around me, like solar system, how rainbows

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Speaker 1: a form, and I would say that I've always been

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Speaker 1: a big love of math and signs. Um. I love

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Speaker 1: to create things resemble things. So I would say my

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Speaker 1: illnest exposure to technology was probably playing the game Where

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Speaker 1: in the World Is Come? In San Diego on a

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Speaker 1: Macintosh with my brother and my cousins when we were young.

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Speaker 1: But I really really got interested in technology when I

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Speaker 1: started university, when I was pursuing my engineering degree. I

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Speaker 1: was just amazed how technology could be used. At that

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Speaker 1: time was just computing where you use programming to build

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Speaker 1: modeling in cat camp to look at engineering design. I

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Speaker 1: was also interested in terms of how technology was being

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Speaker 1: used to connect with one another. Um. I don't know

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Speaker 1: whether you remember those days where we have internet relate

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Speaker 1: chats and that's where how we kind of connect with

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Speaker 1: one another on using a green screen by the way,

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Speaker 1: But I think my real love for technology really really

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Speaker 1: deepen when I joined IBM after graduation systems engineer and

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Speaker 1: working with customers in terms of looking at technology and

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Speaker 1: solving problems, and that's where I think, Wow, this is

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Speaker 1: the space that I really want to be in. That's great.

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Speaker 1: I mean you already won my heart with Carmen San Diego.

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Speaker 1: I was a big fan of Carmen San Diego as well.

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Speaker 1: On top of that, I also remember the I R. S. E. Days.

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Speaker 1: So you get into engineering, Uh, what were some of

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Speaker 1: the things about engineering that really appealed to you? I

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Speaker 1: mean most engineers I know kind of view the world

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Speaker 1: as a series of challenges or sometimes even problems to

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Speaker 1: solve and finding elegant ways to go about that. Was

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Speaker 1: that sort of your experience that led you through your

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Speaker 1: university and into IBM. Yeah? Absolutely, you know. I love math,

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Speaker 1: I love science, but I also love how math and

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Speaker 1: science could be applied to solve problems. So I chose

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Speaker 1: to solve problem, create solutions and make something useful that

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Speaker 1: people can use. And if you look at kind of

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Speaker 1: where I'm typically the person at home to assemble um

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Speaker 1: and care finiture if it's there, I'm the first one

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Speaker 1: to want to make something out of something. So it's

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Speaker 1: it's really kind of what got me started. How do

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Speaker 1: I apply what I learned in terms of creating solutions?

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Speaker 1: Creating products for the people around me. And I think

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Speaker 1: my formal exposure to chnology really started in the university,

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Speaker 1: as I shared, and I became really really immerged um

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Speaker 1: in technology in my professional career, namely with IBM and

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Speaker 1: subsequently with with Cargill. And it was really those experiences

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Speaker 1: that I had and as you said, of using technology

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Speaker 1: as the platform and the perfect avenue for me to

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Speaker 1: develop solutions and bring innovative capabilities to life. Can you

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Speaker 1: tell me a bit about your career path and what

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Speaker 1: brought you to Johnson and Johnson. Yeah. After spending about

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Speaker 1: a few years and IBM as a systems engineer, I

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Speaker 1: joined the global food and Agricultural company Cargil and Cargo

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Speaker 1: at that time was growing in Asia Pacific and I

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Speaker 1: had the wonderful opportunity of working with a small team

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Speaker 1: at that time in Asia Pacific to establish all the

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Speaker 1: way from infrastructure, building applications as they grow their footprint

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Speaker 1: in the region. And I had just a wonderful time

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Speaker 1: doing different roles in Cargo over my twenty years, and

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Speaker 1: pbsequently became the Global Group c i O for the

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Speaker 1: agricultural trading and processing enterprise, and in those roles that

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Speaker 1: I have. I had the opportunity to just work with

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Speaker 1: business to develop business and i T strategies, very importantly

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Speaker 1: implementing technology capabilities for the business as they grow in

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Speaker 1: the region, but also subsequently globally in my global global role.

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Speaker 1: And after spending about twenty years with Cargill, I joined

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Speaker 1: Johnson Johnson in two sixteen as the repeat for I

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Speaker 1: T in the pharmaceutical sector in Asia Pacific. And what

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Speaker 1: really attracted me to Jane J is the credle, the

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Speaker 1: impact I can make in the healthcare space and the

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Speaker 1: wonderful people I've met through the process. And this subsequently

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Speaker 1: then lead me to my current role as the Chief

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Speaker 1: Technology Officer for Johnson Johnson, leading Jane J's Technology Services organization,

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Speaker 1: where my team and I are now responsible for defining

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Speaker 1: and implementing Jane J's holistic technology strategy across the different sectors,

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Speaker 1: and we have a mission, together with our business technology teams,

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Speaker 1: to make technology decisions that impact both are changing employees,

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Speaker 1: but as well as customers and other stakeholders that we serve.

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Speaker 1: And I imagine that there are some really interesting challenges

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Speaker 1: that come with that as well. I think about often

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Speaker 1: the c T O S I speak with. You know,

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Speaker 1: they are people who have incredible depth of knowledge about

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Speaker 1: technology and how technology can potentially support various business initiatives.

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Speaker 1: They are good communicators. They know how to get buy

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Speaker 1: in from different UH stakeholders in order to be able

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Speaker 1: to initiate a solution. But you're also in a field

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Speaker 1: that has its own incredibly deep knowledge base, that of

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Speaker 1: the medical industry and the pharmaceutical industry. I suspect that

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Speaker 1: that requires a true finesse with communications so that you

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Speaker 1: can make certain that the solutions you provide are effectively

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Speaker 1: at a to the overall mission of the company and

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Speaker 1: not just you know, throwing technology at something just to

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Speaker 1: make just to throw tech at it. So, so what

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Speaker 1: has that been like in order to really refine your

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Speaker 1: approach and to align it with the mission of Johnson

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Speaker 1: and Johnson Jang, as you know, as the largest and

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Speaker 1: probably the most comprehensive healthcare company in the world, and

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Speaker 1: JANG has reimagined health and well being for more than

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Speaker 1: a hundred and thirty years. As we serve our patients,

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Speaker 1: doctors or nurses, mothers and fathers and all others we

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Speaker 1: use our products and services, and you think about where

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Speaker 1: JANG is today, we continue to innovate everything from skincare

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Speaker 1: to cancer treatments, to medical devices and the use of

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Speaker 1: technology of the times to really advance held around the world.

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Speaker 1: So it's some one of the key things around being

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Speaker 1: the CTO for gen G is to ensure that we

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Speaker 1: have a very very solid, resilient and scalable, end secure

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Speaker 1: digital foundation and this is the foundational core that provides

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Speaker 1: to meet the diverse meets of our business for today

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Speaker 1: and also to your point, we have to think about

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Speaker 1: the future as well, and also how does it help

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Speaker 1: us solve really really complex problems in healthcare today to

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Speaker 1: the use of applications and data science for example. So

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Speaker 1: I think this is something that we continue to live

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Speaker 1: in on a daily basis. It's kind of mind boggling

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Speaker 1: to me because I sort of have a grasp on

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Speaker 1: the technology side of things, But then I started thinking

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Speaker 1: about how do you maintain a level of service where

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Speaker 1: you are allowing the other UH divisions within J and

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Speaker 1: J to do what they need to do. And when

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Speaker 1: you start getting into those levels of incredible expertise, you

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Speaker 1: just see how complicated it gets. You have to really

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Speaker 1: specialized so to be able to provide that sort of

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Speaker 1: support to incredibly specialized fields. You know, we're talking about

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Speaker 1: things like like drug discovery is incredibly complex, uh and

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Speaker 1: and relies on some phenomenal technology. That's the sort of

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Speaker 1: stuff that just blows my socks off. If if I'm

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Speaker 1: just being honest, I was looking forward to hearing about

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Speaker 1: Rowena's role as well as which technologies are critical to

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Speaker 1: Johnson and Johnson's business. Let's say that you're at a

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Speaker 1: casual setting and they say, so, what do you do

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Speaker 1: for a living? How do you describe that in sort

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Speaker 1: of plain language, so people kind of get a grasp

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Speaker 1: of what it is you do in a simple way.

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Speaker 1: I help business solve business problems using technology as a foundation.

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Speaker 1: And I would see that Overwatten a part of a

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Speaker 1: wonderful team that really explore and delivers novative technology that

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Speaker 1: directly enables Johnson Johnson's growth, agility, and also success as

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Speaker 1: a company. See, this is what I love about the

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Speaker 1: Restless Ones is I get to speak with people who

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Speaker 1: are problem solvers. They're passionate about what they do, and

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Speaker 1: so for frequently the things that they do are you

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Speaker 1: can see the positive impact that they can have on

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Speaker 1: the world around us. I mean you you can't get

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Speaker 1: more apparent than the health care industry, I would say,

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Speaker 1: like the actual outcomes of that work. This is a

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Speaker 1: great opportunity for us to segue into leadership and the

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Speaker 1: technologies that you are working with and relying upon. So

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Speaker 1: what are some of what you would call mission critical

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Speaker 1: technologies the things that underlie what you do over at

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Speaker 1: Johnson and Johnson. That's a lot within gen G and

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Speaker 1: as I kind of shop with you in terms of

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Speaker 1: kind of the mission of gen G and how diverse

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Speaker 1: our set of business is. Building that foundational capabilities around

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Speaker 1: having the solid, resilient and scalable and very secure digital

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Speaker 1: core is really foundational to us in terms of providing

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Speaker 1: that mission critical technology base. And one of the things

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Speaker 1: around that space is a cloud and hosting environment and

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Speaker 1: our network. These are the two fundamental errors that I

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Speaker 1: would say we need to have a very strong commitment

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Speaker 1: and to continue to deliver and to modernize and to

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Speaker 1: invest in in these two areas. So in the cloud

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Speaker 1: and hosting space, we have a hybrid and multi cloud

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Speaker 1: strategy where we are looking at enabling mission critical applications

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Speaker 1: such as our r p s or manufacturing facilities or

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Speaker 1: lab systems and to help advanced technology and analytic capabilities

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Speaker 1: as well and increasing the agility and improve our overall

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Speaker 1: competitiveness through speed to market. And given the complexity of

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Speaker 1: our network environment today and the work that we do,

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Speaker 1: we are right now focusing on leveraging software, define why

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Speaker 1: area networks and automation to improve our ability to drive reliability,

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Speaker 1: resiliency and security. So we are putting very strong emphasis

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Speaker 1: also on using analytics to keep changes assets secure by

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Speaker 1: predicting threats, preventing data links and also quantifying all cyberries.

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Speaker 1: So these foundations we are really really critical to enable

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Speaker 1: our technology ecosystem, which include other critical areas as well,

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Speaker 1: such as a manufacturing systems, all logistics systems, safety regulatory

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Speaker 1: live saving medicines to OP patients all times at T Mobile.

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Speaker 1: For business, unconventional thinking means we see things differently, so

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Speaker 1: you can focus on what matters most. Where some see

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Speaker 1: another small town, we see businesses in need of connectivity.

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Speaker 1: So we built the largest five G network to cover cities, towns,

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Speaker 1: and the most interstate miles in between. Where some see

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Speaker 1: a caller in a queue, we see an opportunity for

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Speaker 1: our experts to provide solutions without transfers. Where some see

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Speaker 1: another virtual meeting, we see five G enabling wireless real

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Speaker 1: time translations almost anywhere you do business. Our unique approach

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Speaker 1: built America's largest, fastest five G network and also delivers

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Speaker 1: exceptional customer support and five G included in every plan,

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Speaker 1: so you get it all without trade offs. Unconventional thinking

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Speaker 1: is better for business. T Mobile for Business fastest five

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Speaker 1: G based on average overall combined five G speeds according

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Speaker 1: to Open Signal Awards USA five G User Experience Report October.

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Speaker 1: See five D device coverage and access details at to

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Speaker 1: mobile dot com. I'm curious when you came in at

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Speaker 1: two thousand and sixteen. I mean, to your point, you

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Speaker 1: mentioned that Johnson and Johnson is a very old company.

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Speaker 1: Were there or are their legacy systems that are are

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Speaker 1: things that you have to take into account while you're

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Speaker 1: also trying to incorporate more cutting edge solutions. I mean,

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Speaker 1: as with any large company like US, a company continues

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Speaker 1: to acquiet company ease and you kind of bring all

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Speaker 1: this together. There are legacy environments we have to modernize.

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Speaker 1: There are also things that we have to shift right

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Speaker 1: as we move into the cloud space. How do we

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Speaker 1: the world of cloud that we can leverage the capabilities

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Speaker 1: and the innovation. So yes, we see UM quite a

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Speaker 1: That's one of those things that I think people who

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Speaker 1: not have a full appreciation for taking systems that have

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Speaker 1: been around for a long time, keeping them consistent, keeping

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Speaker 1: them accessible, making sure that there's no interruption of service,

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Speaker 1: while also trying to port them over into more modern systems.

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Speaker 1: That's a non trivial task, especially at scale. Well, how

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Speaker 1: did the pen make change things that Johnson and Johnson

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Speaker 1: clearly that has been an event that has been a

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Speaker 1: critical shift for a lot of companies. What technology has

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Speaker 1: really became crucial for you in order to be able

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Speaker 1: to again maintain that consistency in a world that seemed

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Speaker 1: to change overnight. The pandemic has definitely accelerated the adoption

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Speaker 1: A hybrid work model changes the way we get work

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Speaker 1: done and also shifted the way we engage with our

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Speaker 1: customers and key stakeholders to ensure that we continue to

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Speaker 1: effectively on our global operations and supply chain in R

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Speaker 1: and D, and to serve the billing lives that we

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Speaker 1: touch each day. To a point about you know, driving

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Speaker 1: operations at scale and with our workforce, we have to

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Speaker 1: imperatives and at the same time we want to keep

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Speaker 1: everyone see so the shift to remote working during the

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Speaker 1: height of the pandemic accelerated the need to focus on

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Speaker 1: enabling and party employees to work anywhere, any time, and

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Speaker 1: that that requires us to develop self service platforms. In

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Speaker 1: addition to collaboration tools that we have, we also need

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Speaker 1: to create new services for employees in terms of onboarding

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Speaker 1: and training and speed up the deployment of a few

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Speaker 1: of the collaboration tools that we have within the company.

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Speaker 1: The other area would say kind of shifted the way

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Speaker 1: we work is the way we interact with our customers

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Speaker 1: and our patients and our healthcare professionals. We have to

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Speaker 1: leverage digital interaction capabilities to continue to serve our healthcare

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Speaker 1: professionals and patients around the world, and enabling digital training

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Speaker 1: on digital capabilities and increasing for example, the use of

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Speaker 1: a R and v R for our social training with physicians,

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Speaker 1: enhancing solutions that we have today to interact with patients

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Speaker 1: around the world, for example, to minimize disruption to clinical trials.

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Speaker 1: And in the consumer space, we have also seen new

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Speaker 1: approaches to consumer innovation, such as the increasing use of

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Speaker 1: digital channels to reach our customers in our consumer health

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Speaker 1: space and creating very very highly personalized digital experiences for

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Speaker 1: our customers, connecting for example, telehealth and tele medicine providers

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Speaker 1: to allergy sufferers. In one of the examples that we

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Speaker 1: have look at the back end in terms of supply

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Speaker 1: chain space. As I mentioned, changing develops and produces essential

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Speaker 1: products for our customers and patients. So it is of

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Speaker 1: utmost importance for us to continue the flow of life

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Speaker 1: saving medicines and products and also keeping our employees save

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Speaker 1: at the same time, so we had to leverage technologies

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Speaker 1: that we have existingly and also innovate the way we

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Speaker 1: work virtually, leveraging data and automation on using for example,

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Speaker 1: highly automated scenario resimilation technology to very quickly respond to

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Speaker 1: fluctuations in customer demand during the pandemic, and also to

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Speaker 1: minimize delivery disruptions using virtual connectivity such as smart glass

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Speaker 1: technology by our quality experts so that they can work remotely.

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Speaker 1: And then talking about data and the use of data science,

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Speaker 1: I've also seen an increase in the use of data

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Speaker 1: and data science capabilities during this time and they are

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Speaker 1: becoming more and more critical as we drive insights and

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Speaker 1: also outcomes. And with that, we also leverage very heavily

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Speaker 1: on our cloud capabilities to allow faster accessibility to this

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Speaker 1: vast amounts of data that we have around the world,

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Speaker 1: to accelebrate our data scientists ability to uncover unprecedented insights,

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Speaker 1: whether is it into dignostics, disease pathways, and ultimately driving

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Speaker 1: patient outcomes. And so it's just a lot of um

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Speaker 1: mission critical activities that we have within the company during

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Speaker 1: this time that we continue to drive. Automation is another one.

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Speaker 1: By looking at embracing and DO and automation and using

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Speaker 1: AI on top of automation, building and scaling capabilities in

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Speaker 1: this space and leveraging those instrums are automating our environment

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Speaker 1: because we can't physically be on site to support how

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Speaker 1: where how to use automation to manage the environment um

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Speaker 1: and to support and to minimize physical interaction on the site. Well, first, Roun,

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Speaker 1: and let me say that your description puts most science

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Speaker 1: fiction films to shame when you start thinking about the

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Speaker 1: complexity and the sophistication of some of the tools you're

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Speaker 1: talking about. I mean, when we start thinking about things

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Speaker 1: like smart glass and you're thinking about augmented reality and

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Speaker 1: virtual reality. These are technologies that a lot of people

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Speaker 1: I don't think have had direct experience with. One thing

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Speaker 1: I also wanted to mention is that a lot of

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Speaker 1: these pieces you're talking about obviously the convergence of uh

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Speaker 1: those disciplines evolving and the fact that we're reaching a

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Speaker 1: point in connectivity where persistent connectivity is possible. That's what

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Speaker 1: really makes all of this work together, right, You are

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Speaker 1: so spot on. Advancement in connectivity is probably one of

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Speaker 1: the biggest game changer in the last two decades. I

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Speaker 1: think it's really changed the way we engage what we

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Speaker 1: do and just as you said, providing integrated capabilities to

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Speaker 1: deliver solutions to problems that we don't even know we

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Speaker 1: have you know at times. So I think connectivity it

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Speaker 1: definitely served as a very critical foundation in many many

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Speaker 1: areas within Monson Johnson. To give you an example, in

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Speaker 1: the area of like drug discovery, the process takes years

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Speaker 1: because we just have vast amounts of data. That data

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Speaker 1: comes from different sources, whether they are molecular data to

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Speaker 1: genomic sequencing data, and we have to find ways to

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Speaker 1: speed up the process. So to your point, having the

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Speaker 1: connectivity besides the compute power is so crucial to support

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Speaker 1: this process, to enable us to bring data together from

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Speaker 1: anywhere around the world so that we can drive and

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Speaker 1: support the work that we do. Now we're getting to

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Speaker 1: a point where we have fiber level connectivity wirelessly, and

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Speaker 1: it opens up the opportunity for all new applications where

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Speaker 1: not only are we processing data very quickly, not only

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Speaker 1: are we gathering data from various sources like Internet of

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Speaker 1: things devices, we can also make use of that information

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Speaker 1: faster than ever. And that to me is the most

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Speaker 1: exciting part is that I start to see this ecosystem

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Speaker 1: where there are no obvious unsolvable bottlenecks, at least to

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Speaker 1: our current capabilities, and that to me means that we're

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Speaker 1: going to see an explosion in innovation and applications moving

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Speaker 1: forward in the next few years. Right now, with the

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Speaker 1: availability of compute power, you can see that coming. Whether

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Speaker 1: it's a sitting on the cloud on premise, you can

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Speaker 1: get the compute power you need to drive a lot

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Speaker 1: of the machine learning work that we do today. I

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Speaker 1: think the key to the use of technology it's it's

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Speaker 1: not just about the technology itself, but also right what

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Speaker 1: business problems are we trying to solve. A Similarly, in

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Speaker 1: the drug discovery, we need to make sure that we

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Speaker 1: have the scientists to ask the right questions and therefore

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Speaker 1: them we drive the right algorithms to be able to

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Speaker 1: test the hypothesis that we have. And so it's really

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Speaker 1: important that we combine signs with technology to drive exactly

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Speaker 1: what you just said, to create the ability for us

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Speaker 1: to whether use drugs discovery to create life saving medicines

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Speaker 1: or use simulation to drive and provide better visibility in

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Speaker 1: terms of our inventory and therefore minimize supply delays. I

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Speaker 1: get caught up in the technology side of things, so

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Speaker 1: I can very easily get over enthusiastic about the tech solution,

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Speaker 1: which is why I'm thankful that we have leaders like

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Speaker 1: you who take a little more time to think this

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Speaker 1: through critically before they try to implement something that's not

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Speaker 1: really a solution. Um So, so, what are some of

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Speaker 1: the typical hurdles that you face when you're trying to

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Speaker 1: roll out new technologies we think about technology. Technology cannot

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Speaker 1: be used in isolation. It must be used to solve

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Speaker 1: key business problems, and very often the question I ask

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Speaker 1: is what problems are we trying to solve and what

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Speaker 1: can we do to enable to use technology to enable

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Speaker 1: business outcomes, our patient outcomes, or as a competitive advantage

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Speaker 1: for the company. And to your question around the hurdles,

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Speaker 1: I see technology as a part of a larger ecosystem

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Speaker 1: where you need to integrate process and the people into

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Speaker 1: the equation, and one of the hurdles we often have

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Speaker 1: to pross before we roll out new technologies understanding the

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Speaker 1: problem we're trying to solve, Understanding how technology can enable

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Speaker 1: and support the business in their strategy, and very importantly,

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Speaker 1: to have that open and transparent conversations with the business

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Speaker 1: not just in terms of what technology can do, but

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Speaker 1: also to understand the capacity of the organization for the

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Speaker 1: change that it will bring. Because, as with most of

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Speaker 1: the digital transformation that I've seen, a percentage of that

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Speaker 1: is technology, but a large percentage of that of transformation

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Speaker 1: is in the leadership and the change management behind it.

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Speaker 1: So getting teams to adopt new ways of working, whether

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Speaker 1: is it through new operating models, changing the way they work,

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Speaker 1: adopting new processes as a big part of adopting new

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Speaker 1: technologies as critical. So I think it's really important also

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Speaker 1: for us when we think about rolling new technology to

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Speaker 1: cross that hurdle to just create small first launches. We've

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Speaker 1: early adopters and users that have a strong interest in

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Speaker 1: seeing how this new technology and the new processes can

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Speaker 1: improve the way we work and improve business outcomes. And

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Speaker 1: the other piece I feel is around the fuzziness about hey,

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Speaker 1: what technology can bring. So I think be very vigilant

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Speaker 1: in terms of having the right measurement so that you

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Speaker 1: can demonstrate successes and then I think the learnings before

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Speaker 1: you scale one of the other hurdles. I'm sure most

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Speaker 1: of the other companies would agree with me, it's around

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Speaker 1: the area of having the right talented skills and so

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Speaker 1: this is a space that we constantly have to think

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Speaker 1: about in terms of how do we have the right

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Speaker 1: skill sets, the right talent, and the right partners in

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Speaker 1: place so that we can ensure that the critical capabilities

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Speaker 1: and resources are there to support our mission. When it

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Speaker 1: comes to emerging and cutting edge tech, we often see

438
00:26:29,119 --> 00:26:32,359
Speaker 1: a lot of development in the medical industry. In particular,

439
00:26:32,640 --> 00:26:35,480
Speaker 1: I wanted to pick Rowena's brain about the technologies that

440
00:26:35,520 --> 00:26:39,520
Speaker 1: will power the future of Johnson and Johnson's business. We

441
00:26:39,640 --> 00:26:42,600
Speaker 1: talked a bit about connectivities and things like the Internet

442
00:26:42,600 --> 00:26:44,560
Speaker 1: of Things, you know, data collection. Can you go into

443
00:26:44,600 --> 00:26:47,359
Speaker 1: a little more detail about how the Internet of Things

444
00:26:47,520 --> 00:26:51,520
Speaker 1: and the expansion of five G connectivity are supporting Johnson

445
00:26:51,520 --> 00:26:54,560
Speaker 1: and Johnson's digital health initiatives. So the Internet of Things

446
00:26:54,640 --> 00:26:57,679
Speaker 1: is definitely having a significant impact on health initiatives across

447
00:26:57,680 --> 00:27:01,320
Speaker 1: a number of different areas. On we have seen, particularly

448
00:27:01,320 --> 00:27:04,840
Speaker 1: in the manufacturing of pharmaceutical and consumer health products. We're

449
00:27:04,880 --> 00:27:08,240
Speaker 1: seeing that product lines are increasingly becoming network connected and

450
00:27:08,359 --> 00:27:12,840
Speaker 1: numerous points and therefore allowing operators to monitor every expect

451
00:27:12,920 --> 00:27:16,159
Speaker 1: of the manufacturing process to ensure that we have the

452
00:27:16,280 --> 00:27:20,600
Speaker 1: quality and the throughput, and in the clinical trial space

453
00:27:20,920 --> 00:27:24,440
Speaker 1: with patient monitoring, wearables and other devices are being given

454
00:27:24,440 --> 00:27:27,560
Speaker 1: to patients which allow for in home testing to be

455
00:27:27,640 --> 00:27:32,440
Speaker 1: performed with data being collected by the device and uploaded

456
00:27:33,000 --> 00:27:35,359
Speaker 1: by a Wi FI or five G or four G

457
00:27:35,520 --> 00:27:38,280
Speaker 1: so that the clinical trial system or to a patient

458
00:27:38,520 --> 00:27:42,000
Speaker 1: podle which is then accessible by a nurse or physician.

459
00:27:42,720 --> 00:27:45,720
Speaker 1: Fi G definitely holds a lot of promise in terms

460
00:27:45,720 --> 00:27:50,200
Speaker 1: of what it can provide, and particularly within here in GG,

461
00:27:50,320 --> 00:27:53,359
Speaker 1: we have seen use cases where the need for a

462
00:27:53,359 --> 00:27:58,119
Speaker 1: low latency, higher bandwidth and a more deterministic network solution

463
00:27:58,640 --> 00:28:01,600
Speaker 1: with guaranteed latencies that we requirement and therefore allows for

464
00:28:02,160 --> 00:28:05,840
Speaker 1: speed of delivery and first access to use cases like

465
00:28:05,880 --> 00:28:09,600
Speaker 1: we just we talked about with internal things in robotic surgery,

466
00:28:09,680 --> 00:28:14,119
Speaker 1: in autonomous vehicles for example. So what we are doing

467
00:28:14,200 --> 00:28:17,480
Speaker 1: within five G as part of our next generation network,

468
00:28:17,560 --> 00:28:21,119
Speaker 1: we are looking at developing a five G architecture and

469
00:28:21,160 --> 00:28:24,160
Speaker 1: the design so that we can leverage in a few

470
00:28:24,160 --> 00:28:27,320
Speaker 1: business use case. We're looking at how do we use

471
00:28:27,400 --> 00:28:30,919
Speaker 1: that right to help increase the ability for us to

472
00:28:31,000 --> 00:28:35,040
Speaker 1: connect all these IoT devices. We spoke about our equipments

473
00:28:35,080 --> 00:28:38,600
Speaker 1: and data linking them back to our production systems with

474
00:28:38,720 --> 00:28:42,480
Speaker 1: our digital production platforms. We are also looking at how

475
00:28:42,520 --> 00:28:47,800
Speaker 1: do we improve operational reliability and accuracy with integrated autonomous

476
00:28:47,800 --> 00:28:52,120
Speaker 1: and movable components such as autonomous intelligent vehicles and for

477
00:28:52,240 --> 00:28:56,160
Speaker 1: track and trades within our operations facility. So the industry

478
00:28:56,160 --> 00:28:58,240
Speaker 1: is still evolving I think in the five G space,

479
00:28:58,400 --> 00:29:02,840
Speaker 1: and we're definitely looking at partnering without business with partners

480
00:29:03,360 --> 00:29:06,880
Speaker 1: externally also to build minimal viable products in those areas

481
00:29:06,880 --> 00:29:09,360
Speaker 1: that I spoke about, So something for us to watch

482
00:29:09,360 --> 00:29:12,160
Speaker 1: in terms of what it can bring. The realities of

483
00:29:12,160 --> 00:29:15,920
Speaker 1: the pandemic have in many ways sort of opened our

484
00:29:15,920 --> 00:29:20,400
Speaker 1: eyes to the possibilities we had to adapt because the

485
00:29:20,480 --> 00:29:23,479
Speaker 1: reality was we couldn't just do things the way we

486
00:29:23,560 --> 00:29:26,320
Speaker 1: had been doing them. That's where I start to see

487
00:29:27,000 --> 00:29:30,640
Speaker 1: really exciting developments in things like how can we leverage

488
00:29:30,680 --> 00:29:33,440
Speaker 1: the fact that we we can have five G connectivity

489
00:29:33,520 --> 00:29:36,400
Speaker 1: and have a fiber level connection even if there's no

490
00:29:36,480 --> 00:29:39,520
Speaker 1: physical fiber going to that location. It's where I think

491
00:29:39,560 --> 00:29:43,200
Speaker 1: of things like tell tell the medicine tell Us surgery

492
00:29:44,280 --> 00:29:46,800
Speaker 1: things where you need that low latency. I mean, it's

493
00:29:46,800 --> 00:29:50,840
Speaker 1: absolutely critical in those kinds of applications where in the

494
00:29:50,920 --> 00:29:54,520
Speaker 1: future five G I would expect would play a pretty

495
00:29:54,560 --> 00:29:57,719
Speaker 1: critical role and would open up opportunities for people who

496
00:29:57,760 --> 00:30:00,520
Speaker 1: are in underserved populations who might not or wise have

497
00:30:00,760 --> 00:30:07,040
Speaker 1: access to a first in class you know, surgeon, they

498
00:30:07,280 --> 00:30:10,040
Speaker 1: might suddenly be able to do that because we have

499
00:30:10,080 --> 00:30:13,960
Speaker 1: these underlying technologies that power it. I find that really

500
00:30:14,440 --> 00:30:18,000
Speaker 1: an optimistic view of the future and something that I

501
00:30:18,040 --> 00:30:21,760
Speaker 1: personally find really exciting. Think about like twenty years ago,

502
00:30:22,520 --> 00:30:24,640
Speaker 1: what we could do today on the cell phone, you

503
00:30:24,680 --> 00:30:27,640
Speaker 1: could never imagine that we could do all of that.

504
00:30:27,880 --> 00:30:29,960
Speaker 1: And similarly, I think with five G, I think the

505
00:30:30,000 --> 00:30:33,239
Speaker 1: promise of what it can bring with what we just

506
00:30:33,320 --> 00:30:37,240
Speaker 1: talk about, right with low latency, high throughput, and the

507
00:30:37,280 --> 00:30:40,120
Speaker 1: ability to deliver capabilities around the world, I think it's

508
00:30:40,160 --> 00:30:42,920
Speaker 1: just amazing. Um. I think the day will come well

509
00:30:43,080 --> 00:30:45,640
Speaker 1: to your point about the site, you know, sci fi fiction, Um,

510
00:30:45,680 --> 00:30:48,960
Speaker 1: that we see some of those things that we you know,

511
00:30:49,040 --> 00:30:52,520
Speaker 1: we can only imagine would come to life. And even

512
00:30:52,680 --> 00:30:56,920
Speaker 1: the space of digital surgery, I mean that can become

513
00:30:56,920 --> 00:30:59,200
Speaker 1: a possibility in the near future with the use of

514
00:30:59,200 --> 00:31:03,560
Speaker 1: five GEN. Well, uh, how do you see tech shaping

515
00:31:03,600 --> 00:31:05,840
Speaker 1: the way we monitor health. I mean, we've we've talked

516
00:31:05,880 --> 00:31:09,960
Speaker 1: about wearables. Are we heading toward the future where we're

517
00:31:10,040 --> 00:31:13,080
Speaker 1: going to have more of these sorts of technologies that

518
00:31:13,800 --> 00:31:17,040
Speaker 1: are able to monitor health on an individual basis and

519
00:31:17,200 --> 00:31:22,960
Speaker 1: provide uh, you know, more individualized and and more immediate care.

520
00:31:23,960 --> 00:31:25,840
Speaker 1: If you think about some of the areas that we

521
00:31:25,880 --> 00:31:28,080
Speaker 1: are looking at right now in terms of just with

522
00:31:28,160 --> 00:31:31,160
Speaker 1: clinical trials, as I shared earlier on with patient monitoring,

523
00:31:31,880 --> 00:31:37,400
Speaker 1: that's the space whereby wearable technologies can definitely help support

524
00:31:37,440 --> 00:31:41,880
Speaker 1: the monitoring of the patient in terms of where they

525
00:31:41,920 --> 00:31:45,120
Speaker 1: are polinical trials that they participate in. Wearables are definitely

526
00:31:45,200 --> 00:31:48,960
Speaker 1: being adopted as a device that's given to patients to

527
00:31:49,000 --> 00:31:52,240
Speaker 1: allow for in home testing to be performed, and so

528
00:31:52,280 --> 00:31:55,040
Speaker 1: it's definitely the space that is going to continue to grow.

529
00:31:55,720 --> 00:31:59,400
Speaker 1: And with predictive AI coming into play as well, that

530
00:31:59,520 --> 00:32:03,520
Speaker 1: also as a vast implications in terms of how we

531
00:32:03,880 --> 00:32:07,480
Speaker 1: adopt this in the healthcare system and healthcare providers. And

532
00:32:07,520 --> 00:32:09,280
Speaker 1: I think one of the things that we are seeing

533
00:32:09,320 --> 00:32:13,080
Speaker 1: also is the use of AI and machine learning helping

534
00:32:13,120 --> 00:32:17,080
Speaker 1: healthcare professionals identify risk factors so that they can diagnose

535
00:32:17,520 --> 00:32:21,560
Speaker 1: diseases earlier and in a very non invasive way. And

536
00:32:21,640 --> 00:32:25,120
Speaker 1: in the surgical space, this technology is also offering people

537
00:32:25,160 --> 00:32:29,080
Speaker 1: better outcomes. For sure. We have within g j our

538
00:32:29,120 --> 00:32:32,960
Speaker 1: advanced case Management solution, and that's one technology that's using,

539
00:32:33,000 --> 00:32:38,000
Speaker 1: for example, proprietary AI algorithm to help with pre operative

540
00:32:38,040 --> 00:32:42,600
Speaker 1: planning for joint replacement procedures, and with it, our medical

541
00:32:42,600 --> 00:32:46,920
Speaker 1: device business can connect directly to hospitals electronic health records

542
00:32:46,960 --> 00:32:50,200
Speaker 1: in real time and using predictive AI, it can ensure

543
00:32:50,200 --> 00:32:52,880
Speaker 1: that the right device sizes and instrument kits are being

544
00:32:53,240 --> 00:32:56,520
Speaker 1: made available for a given procedure. And so this also

545
00:32:57,040 --> 00:32:59,840
Speaker 1: has a huge impact in terms of waste reduction, ensuring

546
00:33:00,000 --> 00:33:03,560
Speaker 1: at we have the right fitting device available for each

547
00:33:03,600 --> 00:33:08,320
Speaker 1: patient as needed. It's incredibly exciting. I love that you

548
00:33:08,320 --> 00:33:12,200
Speaker 1: know in your in your quest to solve business problems,

549
00:33:12,240 --> 00:33:15,720
Speaker 1: that also obviously has a direct impact on quality of

550
00:33:15,760 --> 00:33:19,960
Speaker 1: life for people who end So while we can look

551
00:33:20,000 --> 00:33:22,040
Speaker 1: at this from different aspects, right, we can look at

552
00:33:22,040 --> 00:33:26,160
Speaker 1: it and ways that end up saving time and resources

553
00:33:26,200 --> 00:33:29,280
Speaker 1: and money and making things more efficient on the business side,

554
00:33:29,480 --> 00:33:33,040
Speaker 1: and you see the actual impact on people's lives on

555
00:33:33,080 --> 00:33:36,360
Speaker 1: the other side, and it's a positive story overall. I mean,

556
00:33:36,400 --> 00:33:39,680
Speaker 1: the goal is to make those the best us all areas.

557
00:33:40,560 --> 00:33:43,680
Speaker 1: I wasn't about to let Rowena go without asking her

558
00:33:44,040 --> 00:33:48,680
Speaker 1: one more thing. What is some advice you would give

559
00:33:48,920 --> 00:33:53,200
Speaker 1: to future c t O s. I think companies are

560
00:33:53,200 --> 00:33:59,520
Speaker 1: shifting to become exponentially more digital and adapting to more centric,

561
00:34:00,000 --> 00:34:03,800
Speaker 1: collaborative and agile ways of working. And we're also seeing

562
00:34:03,800 --> 00:34:07,640
Speaker 1: businesses moving and shifting from a technology operations mindset to

563
00:34:07,920 --> 00:34:13,160
Speaker 1: technology innovation and where technology and business strategies are so intertwined.

564
00:34:14,000 --> 00:34:18,240
Speaker 1: And as business and their use of technology is quickly evolving,

565
00:34:18,560 --> 00:34:21,480
Speaker 1: I see the role of CTO evolving as well, including

566
00:34:21,560 --> 00:34:24,719
Speaker 1: mind you're in Johnson Johnson, I would say that my

567
00:34:24,800 --> 00:34:28,719
Speaker 1: advice for future and currency too is to not only

568
00:34:28,800 --> 00:34:31,880
Speaker 1: understand technology, but you must have a strong passion around

569
00:34:31,960 --> 00:34:36,279
Speaker 1: using technology to solve critical business challenges and never lose

570
00:34:36,320 --> 00:34:40,120
Speaker 1: sight of the business impact and the outcomes that technology

571
00:34:40,160 --> 00:34:43,480
Speaker 1: can deliver. And technology is only a part of the equation,

572
00:34:43,640 --> 00:34:46,080
Speaker 1: it was the entire ecosystems. So ensuring that we continue

573
00:34:46,080 --> 00:34:49,200
Speaker 1: to work very closely without business to manage to change

574
00:34:49,320 --> 00:34:53,279
Speaker 1: digital transformation will bring and not forgetting the people our

575
00:34:53,400 --> 00:34:56,640
Speaker 1: team is so critical in enabling all of that. So

576
00:34:57,560 --> 00:35:01,920
Speaker 1: enabling building a strong team that understands this mission and

577
00:35:02,000 --> 00:35:05,919
Speaker 1: understand how to strategically deliver technology to be the world

578
00:35:05,920 --> 00:35:10,120
Speaker 1: a better place. Um, it's definitely very important. That's very

579
00:35:10,200 --> 00:35:13,200
Speaker 1: valuable advice to follow in order to take in the

580
00:35:13,200 --> 00:35:18,080
Speaker 1: big picture and take that into consideration when you move forward. Rowena,

581
00:35:18,560 --> 00:35:22,279
Speaker 1: thank you so much for joining us for this episode.

582
00:35:22,880 --> 00:35:25,640
Speaker 1: Thanks Jonathan for having me. I've really enjoyed done this

583
00:35:25,760 --> 00:35:28,719
Speaker 1: some time with you, so thank you for inviting me here.

584
00:35:30,440 --> 00:35:33,799
Speaker 1: Speaking with Rowena was a genuine pleasure. Her passion for

585
00:35:33,960 --> 00:35:38,600
Speaker 1: problem solving, particularly with the end goal of improving people's lives,

586
00:35:39,360 --> 00:35:42,919
Speaker 1: is the sort of thing I find really inspirational, and

587
00:35:43,520 --> 00:35:46,399
Speaker 1: I always find that in the middle of these conversations

588
00:35:46,440 --> 00:35:50,120
Speaker 1: I start to connect dots that I never really considered before.

589
00:35:50,760 --> 00:35:54,240
Speaker 1: It becomes a bit of an exercise in free association,

590
00:35:54,480 --> 00:35:57,360
Speaker 1: and for a moment I get a sense of what

591
00:35:57,480 --> 00:36:00,520
Speaker 1: it must be like to be a leader like Rowena,

592
00:36:01,320 --> 00:36:05,040
Speaker 1: except you know, I'm nowhere near as capable as she is.

593
00:36:05,920 --> 00:36:09,640
Speaker 1: But it is this convergence of technologies that I really

594
00:36:09,680 --> 00:36:13,200
Speaker 1: find fascinating. From my side, I think about the cool

595
00:36:13,280 --> 00:36:15,799
Speaker 1: things this tech of tomorrow will be able to do.

596
00:36:16,000 --> 00:36:19,560
Speaker 1: From a consumer standpoint. But when I step outside of

597
00:36:19,600 --> 00:36:23,640
Speaker 1: that and consider the opportunities for innovation, I really get excited.

598
00:36:24,000 --> 00:36:27,360
Speaker 1: I suspect companies will implement solutions that I might never

599
00:36:27,719 --> 00:36:31,400
Speaker 1: directly observe, and yet they will have a profound effect

600
00:36:31,600 --> 00:36:34,439
Speaker 1: on the success of those businesses. And it's all made

601
00:36:34,440 --> 00:36:38,759
Speaker 1: possible by this era of computational power, the capacity to

602
00:36:38,840 --> 00:36:42,800
Speaker 1: collect and analyze data, the ability to create action plans

603
00:36:42,880 --> 00:36:46,560
Speaker 1: based on that analysis, and the connectivity that holds all

604
00:36:46,600 --> 00:36:50,120
Speaker 1: these different pieces together. Make sure you join us for

605
00:36:50,200 --> 00:36:52,880
Speaker 1: future episodes of The Restless Ones, where we'll speak with

606
00:36:52,920 --> 00:36:55,640
Speaker 1: more of the leaders who are defining the future of

607
00:36:55,719 --> 00:37:04,120
Speaker 1: tech in business. I'm Jonathan Strickland at T Mobile. For business,

608
00:37:04,239 --> 00:37:07,560
Speaker 1: unconventional thinking means we see things differently, so you can

609
00:37:07,600 --> 00:37:11,360
Speaker 1: focus on what matters most. That's why we've built America's largest,

610
00:37:11,480 --> 00:37:14,640
Speaker 1: fastest five G network while remaining a partner who delivers

611
00:37:14,680 --> 00:37:18,200
Speaker 1: exceptional customer support and five G included in every plan

612
00:37:18,480 --> 00:37:22,160
Speaker 1: so you get it all. Unconventional thinking is better for business.

613
00:37:22,400 --> 00:37:24,800
Speaker 1: Fastest five G based on average overall combined five G

614
00:37:24,880 --> 00:37:27,399
Speaker 1: speeds according to Open Signal Awards USA five G User

615
00:37:27,440 --> 00:37:30,160
Speaker 1: Experience Report October one. See five g device coverage and

616
00:37:30,200 --> 00:37:33,200
Speaker 1: access details at t mobile dot com