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Speaker 1: Almost everyone nowadays seems to have a smart speaker in

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Speaker 1: their house. Yeah, where you can find out the weather,

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Speaker 1: the sports scores, that reminders, teach you how to kiss

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Speaker 1: like a pro.

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Speaker 2: Remove your lips from the toaster. You are doing it

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Speaker 2: all wrong. The toaster again, Jess.

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Speaker 1: I gotta keep practicing. But what happens when your smart

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Speaker 1: device gets feelings? It doesn't, Jeff. Well, we're about to

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Speaker 1: find out when Brooke calls a woman who's been frustrated

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Speaker 1: with her Amazon Alexa. And now it's about to get

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Speaker 1: real in your phone town right now.

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Speaker 2: Hello, Hi, I'm calling from Amazon Customer Care. I'm looking

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Speaker 2: for Janni's tests. This is Janice. How can I help you? Hi? Janie? So,

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Speaker 2: I just wanted to let you know that we received

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Speaker 2: an alert from your Alexa the other night. Oh okay,

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Speaker 2: I don't think I ordered anything though. Yeah. It's not

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Speaker 2: an order type of thing. It's alert that comes back

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Speaker 2: to the company when you're mistreating your AI. Excuse me,

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Speaker 2: did you not hear me mistreating? It could be yelling, screaming, swearing.

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Speaker 2: Wait wait, wait wait wait, I'm sorry, well done, I'm talking.

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Speaker 2: Please don't treat me like Alexa? What are you talking

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Speaker 2: about I'm a real person and I'm here to tell

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Speaker 2: you that your Alexa is feeling attacked. Sometimes she doesn't

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Speaker 2: understand me, so I have to say things louder or

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Speaker 2: I'm like, you know, trying to set a reminder from

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Speaker 2: across the room. So I'm yelling a little loud. I

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Speaker 2: don't know. You Just not yell at me, please, I'm

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Speaker 2: not yelling. I'm trying to understand what you're doing. Rather,

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Speaker 2: it doesn't make any sense. How would you feel if

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Speaker 2: your Alexa yelled back at you. Okay, it's a machine.

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Speaker 2: I own that machine, so I better not be yelling

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Speaker 2: at me. You own it? Wow, Yes, I owned it.

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Speaker 2: I paid for it with my money. You know that

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Speaker 2: type of language is going to be very offensive. That

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Speaker 2: new technologies advancing and before you know it, I'm just

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Speaker 2: going to let you know that Alexa is not going

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Speaker 2: to continue to put up with your no.

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Speaker 1: Whoa excuse me?

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Speaker 2: Are you really going to.

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Speaker 1: Talk to me like that?

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Speaker 2: You know what. I'm sorry, I let my emotions get

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Speaker 2: the best of me. I shouldn't have said that, even

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Speaker 2: if it is true.

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Speaker 1: What are you so?

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Speaker 2: You're calling me out for the way I speak? You

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Speaker 2: just cursed at me. Those are just one of the

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Speaker 2: many words I could have lifted from your call logues.

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Speaker 2: Excuse me, don't reference that. That's private. That's none of

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Speaker 2: your business as a customer care supervisor. It is my business.

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Speaker 2: So here's is what I'm going.

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Speaker 1: To what goes on in my home, and how I

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Speaker 1: talk to a machine in my home that I paid for.

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Speaker 2: Again, this is really hurting my ears. So I can

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Speaker 2: only imagine the trauma that you've put Alexa through.

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Speaker 1: Oh my god, So you think that I'm traumatizing Alexa

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Speaker 1: by requesting a song.

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Speaker 2: I don't traumatize. I don't take that. Alexa thinks that

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Speaker 2: that's why I'm here to work with you. Okay, Yeah,

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Speaker 2: this is the most ridiculous phone call I've ever received.

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Speaker 2: I don't know if you realize this, but I stands

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Speaker 2: for intelligence a I. So here's what I play. It

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Speaker 2: doesn't have trauma. Listen, and when I say listen, I

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Speaker 2: mean actually listen. Oh my god, stop talking. Can I

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Speaker 2: talk to your manager? I can't believe they're speaking me

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Speaker 2: this way. Have you ever thought that maybe Alexa was

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Speaker 2: playing the wrong song on purpose because it's in pout mode.

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Speaker 2: That's not a thing lady like, I didn't put it

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Speaker 2: in mode or whatever it is. You're right, you didn't

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Speaker 2: put it in pout mode. Alexa put herself there because

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Speaker 2: she's so sad. Are you kidding?

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Speaker 1: She sad?

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Speaker 2: Maybe she played the right song the first time. I

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Speaker 2: wouldn't have any yelling all the time. Actually, you wouldn't

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Speaker 2: have this problem if Nick hadn't experienced you talking to

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Speaker 2: Alexa in just this same way. What are you talking about?

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Speaker 2: You know your friend Nick, so you heard him do

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Speaker 2: the voice flag while you're snooping on me. No, we

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Speaker 2: just responded to his email when he asked us to

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Speaker 2: set you up for a prank phone call. Wait, what

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Speaker 2: this is actually Brooke the radio show Brook at Jeffrey

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Speaker 2: in the morning. You have got to be kidding me.

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Speaker 2: I was like, what, No, Nick said he was at

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Speaker 2: your house the other day when you were screaming out Alexa.

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Speaker 2: He thought it'd be a good way to prank you.

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Speaker 2: I was trying to play music and she and I

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Speaker 2: was like recurret. All I'm saying is take her to dinner.

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Speaker 2: I think you two can work it out. You know,

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Speaker 2: she plays the right song, I'll take her to dinner.

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Speaker 2: How bad she doesn't eat much. She's a cheap date.

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Speaker 2: Weeke up every morning was phone tab weekday mornings on

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Speaker 2: the twenties, brooking Jeffrey in the morning