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Speaker 1: The following program has been pre reported. Ron Anian, what

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Speaker 1: if I wanted to rent an electric view? Because he says,

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Speaker 1: what you can't, she said, budget tried the electric car routine.

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Speaker 1: We've tried renting electric vehicles, and we just got too

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Speaker 1: many calls from people that ran out of electricity in

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Speaker 1: the middle of the cycle because they didn't understand how

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Speaker 1: to rent them or where they rent them, or they

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Speaker 1: couldn't rent them but they couldn't drive far enough down

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Speaker 1: The Car Doctor, I've given Tom the day off and

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Speaker 1: I decided to take it as well, for a variety

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Speaker 1: of reasons, one of which Tom is gonna get to

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Speaker 1: mention the next point that is so, but Tom knows one.

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Speaker 1: Welcome to the radio home of Ron and Anian, the

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Speaker 1: Car Doctor, since this is where car owners the world

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Speaker 1: overturned to for their definitive opinion on automotive repair. If

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Speaker 1: you're mechanics giving you a busy signal, pick up the

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Speaker 1: phone and call in the garage orders are open, but

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Speaker 1: I am here to take your calls at eight five

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Speaker 1: five and now running. Ah, you shouldn't have so oh

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Speaker 1: to be sixteen again. Actually I wouldn't want to be

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Speaker 1: sixteen again, Tom. Maybe I want the wisdom. I want

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Speaker 1: the wisdom of fifty at one. And you know, I'm

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Speaker 1: actually very happy right now because on the video link

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Speaker 1: we have going here, you're not wearing your birthday suit.

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Speaker 1: That's right, you know, well it's uh, you know, the

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Speaker 1: thing is, well, that's a whole another, that's a whole

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Speaker 1: another thing I want to talk to. I want to

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Speaker 1: talk today about um. We we've got a crazy great

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Speaker 1: show again, you know I I you know, by the way, Tom,

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Speaker 1: I want to talk to see if you can get

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Speaker 1: Lynn Susio. He was, he was a member. He was

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Speaker 1: he was a member of the Connecticut States Senate. UM

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Speaker 1: he left office in but I'm reading a letter that

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Speaker 1: he wrote or a statement where he talks about the

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Speaker 1: electric car future. And this guy makes so much sense.

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Speaker 1: And it's not because he's saying his appeal to me,

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Speaker 1: Isn't that he's you know, saying we're not ready for

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Speaker 1: an electric car future. Here's a guy who's actually backing

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Speaker 1: it with facts. What a concept politician with facts? Did

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Speaker 1: you know? Did you know that Toyota You might have

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Speaker 1: heard of Toyota right there there a car company they've

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Speaker 1: been around a little bit, a little car company. Yeah,

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Speaker 1: a little bit of a car company. Toyota is saying,

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Speaker 1: and has been saying all along, Pat, we're not ready

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Speaker 1: for all electric car future now or by you know what?

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Speaker 1: I heard that the other day. I think it was

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Speaker 1: part of a newscast. And yet we're barreling along to

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Speaker 1: do this. You know, is there a stupid pill or

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Speaker 1: a stupid banner written across our forehead? Like what are

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Speaker 1: we thinking? And we're just gonna do this? And you know,

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Speaker 1: Toyota says no, Honda says no. You might have a

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Speaker 1: Honda right there. They're right up there. They're they're just

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Speaker 1: like Toyota. They're just like a big car company. Right. Um,

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Speaker 1: I can't the letter he wrote in the argument he makes.

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Speaker 1: I would love to talk to this gentleman. I think

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Speaker 1: he's uh. I think he would be a great interview

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Speaker 1: to get, you know, and again, we're looking for the facts, right,

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Speaker 1: We're looking for the truth here. So we're willing to

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Speaker 1: talk to anybody from any side of the table, you know,

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Speaker 1: as long as you know the only thing we don't

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Speaker 1: want to hear out of your mouth is that if

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Speaker 1: you're wrap your head and aluminum foil, you can charge

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Speaker 1: the car electrically by putting your finger in the ash

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Speaker 1: tray or the cigarette lighter, because the solar waves are

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Speaker 1: gonna energize the battery. We want truths here, if not

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Speaker 1: not nonsense, so we want to do that that it works. Yeah,

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Speaker 1: it works. It's once in a while. I remember truth,

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Speaker 1: Remember truth. I think I was. I think I was

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Speaker 1: sixteen tonight. I'm sorry today, whatever day it is, we're

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Speaker 1: gonna be joined by Steven Ethridge Stephen is Uh. I

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Speaker 1: love Stephen to death. You know, I've never at Stephen,

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Speaker 1: but I talked to him, you know, over the past

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Speaker 1: six months. He's from Opus I v. S. And we

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Speaker 1: have these great conversations about cars repair, the problems in

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Speaker 1: California because he's California based most of the time, and

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Speaker 1: the things that he says, and it's just this rambling,

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Speaker 1: freestyle conversation. I said, you know, Stephen, I've got to

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Speaker 1: get you on air. I you know, I want to

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Speaker 1: capture it for posterity, but also for the listenership. So

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Speaker 1: I want you guys to hear that. And it's it's funny,

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Speaker 1: right I I actually thought of interviewing Stephen when I

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Speaker 1: was in the Gulf of Mexico two weeks ago, see

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Speaker 1: Doing When the when I lost the part? What would

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Speaker 1: actually I see Tom's laughing, But the truth is, you know,

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Speaker 1: if you missed that show, I was on vacation and

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Speaker 1: I was see Doing about a mile off shore off

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Speaker 1: the coast of southwest Florida, and I lost the group

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Speaker 1: and I was stuck out in the middle of the

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Speaker 1: gulf and my you know, I've got a little paralysis

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Speaker 1: in my right hand. My carpetal tunnel was kicking up

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Speaker 1: or whatever is going on there, and I needed to

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Speaker 1: rest it for a minute. And I see a dorsal

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Speaker 1: fin go by, and the first thought I had was well, first,

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Speaker 1: you know, first thought uh, and then I realized it

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Speaker 1: was a dolphin, not a But you know, all of

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Speaker 1: a sudden, you see this little finn come up and

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Speaker 1: you're like, oh, but I said, you know, I need

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Speaker 1: a bigger boat. I said, I've got to get out

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Speaker 1: of this problem. You need a bigger boat. And for

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Speaker 1: some reason in my mind it triggered maybe maybe it's

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Speaker 1: my safe place, right, you know, you gotta when you're

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Speaker 1: a mile off shore all by yourself and three foot

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Speaker 1: waves on a sea, do with something circling. Uh, maybe

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Speaker 1: you go to your safe place. It made me think

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Speaker 1: of opus, you know, getting out of trouble. And I

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Speaker 1: said to myself, you know, opus is kind of like

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Speaker 1: the bigger boat. Uh. And it's funny because I mentioned

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Speaker 1: it to Stephen uh the other day when we were

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Speaker 1: talking about doing the interview that we're gonna do at

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Speaker 1: the bottom of the hour today, and I said, Stephen,

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Speaker 1: did you ever think you know that in order repair

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Speaker 1: you've always you always need a bigger boat. And he said, Ron,

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Speaker 1: when it comes to diagnostics, you want to go for

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Speaker 1: the biggest boat right off the bat. It just makes

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Speaker 1: life a whole lot easier. So um, Steven gets it,

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Speaker 1: and we're gonna we're gonna talk to him down around

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Speaker 1: the bottom of the hour. I want to also talk

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Speaker 1: a little bit about, you know, fishing with hand grenades.

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Speaker 1: And I know we talked about this and maybe it's

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Speaker 1: appropriate a segue from the Gulf of Mexico and dolphins

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Speaker 1: into fishing with hand grenades. I noticed that the trend

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Speaker 1: and I'm gonna base this. I'm gonna tell you this.

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Speaker 1: I based all of my things on real experiences. We

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Speaker 1: had a new customer in the shop this week Arlene.

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Speaker 1: Arlene had been going to one of the local Honda dealers.

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Speaker 1: And this isn't a reflection on all dealers. This has

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Speaker 1: just happens to be the way that one of the

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Speaker 1: local Honda dealers around US operates. And she had gone

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Speaker 1: in for a recall on her air conditioner on Honda

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Speaker 1: and a thirty four thousand mile car, and she came

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Speaker 1: out with a laundry list of you need this, you

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Speaker 1: need this, you need this, you need this. Nice little

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Speaker 1: you know, grandma type was around the corner from the shop,

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Speaker 1: just moved to the neighborhood. She asked around somehow we

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Speaker 1: have a good reputation. I can't figure out. I guess

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Speaker 1: people like wine. And you know, she ended up in

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Speaker 1: our doorway, and you know, I looked the car over,

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Speaker 1: and I always love to see that car come in

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Speaker 1: from the dealer or from another shop where it's been

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Speaker 1: getting quote unquote service properly. There's four screws that hold

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Speaker 1: the front lower splash shield in place, but you have

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Speaker 1: to lower the splash shield to get to the oil

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Speaker 1: drain plug and the oil filter. Well, two of those

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Speaker 1: screws were missing. One of the quick fasteners was missing.

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Speaker 1: Which that's sort of a foul tip because I've seen

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Speaker 1: those fall fall out too before. That's not completely uncommon

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Speaker 1: or impossible. But the one that got me, the one

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Speaker 1: that always seems to get me, that the Honda dealers

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Speaker 1: that I've had experience with seemed to do is the

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Speaker 1: drain plug gasket. I don't understand. And you know what,

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Speaker 1: it's really not just Honda, but this was on a Honda,

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Speaker 1: so I'm gonna talk to that. I really don't understand

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Speaker 1: why it's so difficult to change a drain plug gasket

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Speaker 1: when I have to put the drain plug, the engine

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Speaker 1: oil drain plug in a vice and hammer and chisel

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Speaker 1: the drain plug gasket off of because it's so compressed

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Speaker 1: and pounded on. Something's wrong. Now, if you look at

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Speaker 1: any Honda service manual, any service procedure, Honda, the manufacturer

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Speaker 1: mandates they they specify they want drain plug gas gets

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Speaker 1: changed every oil change, and and they're basing that on

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Speaker 1: the oil pans aluminum. They're steel threads. It's a steel

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Speaker 1: drain plug and the gasket is aluminum, and they have

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Speaker 1: a specific torque that they want it. You know, so

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Speaker 1: many inch pounds of torque to tighten it down to

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Speaker 1: and if you continue to use the old gasket over

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Speaker 1: you'll do with this drain plug gasket. Was doing it

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Speaker 1: compressed so hard and so far you don't get accurate

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Speaker 1: pull on it, and in time you'll pull the threads

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Speaker 1: out of the pan. There's also another trick to this too,

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Speaker 1: by the way that um there is. There are more

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Speaker 1: than a few manufacturers of longer they're about two threads

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Speaker 1: longer oil drain plugs that you can put put in

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Speaker 1: the hondas and it gives more pull on the threads

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Speaker 1: because the pans do get weak from time as they

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Speaker 1: get older. But not changing a drain plug gasket just

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Speaker 1: it's terrible. It doesn't make any sense. I think the

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Speaker 1: point here becomes and you know what I had said

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Speaker 1: to Arlene. Arlene came in and we we we had

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Speaker 1: a nice little chat and I explained to her who

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Speaker 1: we are and what we do. I didn't tell her everything.

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Speaker 1: I don't really talk about the show at the shop.

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Speaker 1: And I explained to her that you know, she's been

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Speaker 1: going and this is in my opinion, last time I checked,

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Speaker 1: I'm still allowed to have that that she's been going somewhere.

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Speaker 1: She showed me the list of what they said she needed,

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Speaker 1: and I said, you know, you're going somewhere where they're

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Speaker 1: fishing with hand grenades. Every car that comes in drives

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Speaker 1: over an alignment machine. Every car that comes in gets

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Speaker 1: a checklist. Every car that comes in, they go through

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Speaker 1: their service records and they try to make the upsell

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Speaker 1: based on time and mileage without any consideration of how

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Speaker 1: that vehicle is being operated. If they do ten per

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Speaker 1: hour per service writer protect whatever the number is. If

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Speaker 1: they do ten per hour and they get five people

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Speaker 1: to say yes, that's a fifty success rate that goes

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Speaker 1: above and beyond just the oil change they were doing. Now,

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Speaker 1: I'm not saying cars that come in for oil changes

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Speaker 1: don't need service and maintenance, but I have seen some extraordinary,

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Speaker 1: I mean extraordinary, three year old cars that are flushing

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Speaker 1: every fluid on the car with less than thirty thousand

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Speaker 1: miles on them, and the only thing they really ended

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Speaker 1: up doing is they're flushing the owner's wallet or pocketbook,

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Speaker 1: whatever the case might be. I said, Darline. I said,

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Speaker 1: you know, there's there's there's two kinds of repair shops

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Speaker 1: in my mind, and two types of customers. And you

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Speaker 1: gotta decide what do you want to be? Do you

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Speaker 1: want to be a name or a number? And we

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Speaker 1: had a nice little chat. She said, you know, I

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Speaker 1: want to be a name, and I said, well that's us.

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Speaker 1: We're kind of what we want to know your name

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Speaker 1: sort of shop. We're kind of like cheers, right. We

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Speaker 1: want to know who you are and what you are.

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Speaker 1: And when you walk in the door, we may not

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Speaker 1: shout out norm but you know we're likely going to

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Speaker 1: shout out high Arlene. You know. You know, by the way,

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Speaker 1: the last time you're in it was from break time

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Speaker 1: or coming do and that kind of a thing. Nowhere

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Speaker 1: you're going is the moral to the story, as I

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Speaker 1: as I closed this segment, before we go to the break,

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Speaker 1: know where you're going, know who you're dealing with. You know,

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Speaker 1: it's just as important to deal with good people as

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Speaker 1: it is to deal with a good shop. And you know,

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Speaker 1: you don't want to go someplace where they're fishing with

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Speaker 1: hand grenades. You don't want to go someplace where they've

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Speaker 1: got the deck stacked against you by simple virtue. So

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Speaker 1: many times I hear people say I don't trust the

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Speaker 1: repair shop I'm going to, But yet they continued to go,

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Speaker 1: and our lean said, I've had enough. I stopped, and

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Speaker 1: I'm looking for something better. You know what, there's something

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Speaker 1: better out there. There's a lot of something better is

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Speaker 1: out there. You just got to keep looking. Because if

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Speaker 1: they can't change the drain plug gasket, they can't do

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Speaker 1: the little things, what are they doing wrong on the

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Speaker 1: big things? And that's the question? Zero running any of

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Speaker 1: the car doctor, We're coming back right after this. Don't

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Speaker 1: go away. What's more fun than listening to run on

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Speaker 1: any in the car doctor and getting that car fixed? Right? Five?

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Speaker 1: Five five zero zero zero, Give her on a call.

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Speaker 1: Now back to Ron. Hey, let's get over and talk

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Speaker 1: to Medal in in Middletown, New York. Medal and welcome

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Speaker 1: to the car doctor. How can I help? Um? Two

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Speaker 1: thousand and twelve, I purchased the two thousand thirteen Chevy Spark.

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Speaker 1: I had it for nine years. I loved it. UM.

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Speaker 1: In two thousand and fourteen, I'm driving on the highway.

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Speaker 1: The car went out of gear. The drive neutral, reverse,

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Speaker 1: and low went off to dash. I had no power.

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Speaker 1: I coasted to the side of the road, shut it off.

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Speaker 1: A couple of seconds later, turned it on. It was fine,

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Speaker 1: went to the deal. They told me they couldn't duplicate

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Speaker 1: the problem. It didn't show up on the computer. So

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Speaker 1: I took it home, and since that time it happened

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Speaker 1: five more times. I would bring it in each time

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Speaker 1: and each time they could not duplicate it. Then, in

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Speaker 1: two thousand sixteen, Chevy came out with a technical service

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Speaker 1: bulletin saying that some two thousand thirteen Chevy sparks would

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Speaker 1: um have an intermittent lack of power where the transmission

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Speaker 1: would not shift. And that's exactly what would happen. Okay,

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Speaker 1: they say it only happened to the ones equipped with

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Speaker 1: an eight dish forty l E automatic transmission, which apparently

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Speaker 1: I had. UM They said that there was there was

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Speaker 1: one they called it a P n P connector switch

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Speaker 1: that they had a change and then checked spread terminals,

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Speaker 1: bent pins missing, were damaged, whether seal or signs of

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Speaker 1: moisture intrusion. And you want to know what after this

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Speaker 1: bullets and no, I know what it is after this

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Speaker 1: bullets and came out they fix that car four more times.

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Speaker 1: It happened four more times after en Each time they

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Speaker 1: would change and change and change it. Well, this past year,

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Speaker 1: I had to take a long trip. I didn't trust

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Speaker 1: the car anymore, and I traded it in. In the interim,

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Speaker 1: I wrote a letter to Mary Bevera, the head of GM,

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Speaker 1: and explain the whole situation. To my shock and surprise,

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Speaker 1: I did get a call back from GM. Now. They

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Speaker 1: said they couldn't do anything about it because I didn't

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Speaker 1: have the car anymore, and they would give me a

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Speaker 1: three year, thirty six thousand mile warranty as a consolation price.

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Speaker 1: So my question is, had anybody else had this problem?

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Speaker 1: Apparently it wasn't enough of the problem for correct still

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Speaker 1: has the problem? Correct, It's it's it wasn't enough. Um.

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Speaker 1: I've come across similar things, and you know, I'll give

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Speaker 1: you an example right now in the shop. I've got

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Speaker 1: a fourteen Chevy Silverado pickup truck that the customers complaint

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Speaker 1: is driving along on the highway with the crew set

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Speaker 1: at fifty five miles. If he puts the directional on

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Speaker 1: and goes left or right, the cruise shuts off. I

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Speaker 1: haven't been able to duplicate it. I haven't been able

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Speaker 1: to duplicate it, but I was able to duplicate it

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Speaker 1: because it's random. I did have the experience where it's

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Speaker 1: set a pile of codes because I drove it long enough,

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Speaker 1: and when I would flash to pass, when I would

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Speaker 1: turn high beams to low beams and vice versa, I

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Speaker 1: can get the cruise to turn off. So I've sort

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Speaker 1: of got a similar problem now I got I think

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Speaker 1: I'm up to forty miles on this truck, so I

295
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Speaker 1: had to I've had to drive it quite a bit,

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Speaker 1: and I guess part of my point becomes, I think

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Speaker 1: everything is reparable. Maybe they just didn't drive it enough,

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Speaker 1: or they didn't assign a tech to it. You know.

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Speaker 1: It's it's also a case of how much does does

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Speaker 1: you the customer want to pay to put into it?

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Speaker 1: Diagnostic wise? Can I tell you what's wrong with that

302
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Speaker 1: car exactly? No, because I wasn't there, right, But I

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Speaker 1: can tell you what diagnostic procedure should have been, if

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00:16:33,640 --> 00:16:37,480
Speaker 1: that makes sense. Um, it's just that you know, somebody,

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Speaker 1: somebody should have driven that vehicle, and they should have

306
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Speaker 1: tapped into the wiring and the connectors and the suspect

307
00:16:44,000 --> 00:16:49,000
Speaker 1: components at different places and points in time, and you know,

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Speaker 1: started measuring and reading voltage. The question becomes, you know,

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Speaker 1: what's the value of the vehicle. Is it worth the time?

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Speaker 1: Because here's what And I know you're for us trade,

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Speaker 1: and I feel your frustration metal and yes, the thirteen, fourteen,

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00:17:04,160 --> 00:17:08,920
Speaker 1: fifteen Sparks had all sorts of connector issues, transmission problems

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Speaker 1: just like this fourteen and fifteen Chevy Silverado pickups they've

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Speaker 1: had they have weak electrical systems. But my point becomes

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Speaker 1: that you know, this is the way of the future.

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Speaker 1: If you think it was tough fixing that little spark,

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Speaker 1: why do we get into a or and the newer

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00:17:28,600 --> 00:17:30,600
Speaker 1: vehicles and the vehicles that are on the drawing board,

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Speaker 1: everything is so predominantly connector centric, I think is the

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Speaker 1: word I want to use. They're so critical that they

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Speaker 1: have good positive connection, that they have good positive components.

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Speaker 1: I think the diagnostics of the future is going to

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Speaker 1: be and I'm doing that with this Silverado, is going

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Speaker 1: through wiring, verifying powers and grounds and making sure they're

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Speaker 1: all good, clean and tight. And then sometimes you're gonna

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Speaker 1: have a car like yours where it's just gonna take

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Speaker 1: a little bit more to fix it. Sorry, I couldn't

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Speaker 1: do more for your madel and I wish you still

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Speaker 1: had the car. I bet we could fix it, but

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Speaker 1: you know it's um, it's it's where you're at right now. Yeah,

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Speaker 1: what did you end up buying? Real quick? Can you

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Speaker 1: tell me you're very welcome Madeline? You'd be well. I'm

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Speaker 1: runing any of the car doctor coming up next? Stephen

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Speaker 1: E dropus I V S. We'll talk to Stephen about

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Speaker 1: a lot of things. Don't go away. We're back right

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Speaker 1: after this, welcome back run needing of the car doctor.

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Speaker 1: You know, I couldn't ask for a better segue, and

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Speaker 1: I'm I'm hoping Stephen heard the previous call Madeline from Middletown.

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Speaker 1: We're their thirteen Chevy Spark. Let me let me get

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Speaker 1: Stephen up on the mic. There, Stephen Ether dropus I

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Speaker 1: V S. How are you today, sir? I'm doing great? Ron,

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Speaker 1: How are you all right? Did you um? Did you

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Speaker 1: hear the previous caller? Did they log you in enough time?

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Speaker 1: Did you happen to hear Madeline talking about her thirteen

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Speaker 1: Chevy Spark? I did not. Okay, so we just had

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Speaker 1: a call, and you know, I couldn't help but think

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Speaker 1: how opus would solve this? Right? She had a thirteen

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Speaker 1: Chevy Sparks. She doesn't on the car anymore, because after

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Speaker 1: nine years of trying to get it fixed, she just

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Speaker 1: gave up and traded it in. She just got to

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Speaker 1: the point where she couldn't trust the car. She had

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Speaker 1: a thirteen Chevy Spark that would at random, just you know,

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Speaker 1: flash the park neutral drive prindle lights on the dash

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Speaker 1: would come on, go off, come on, go off, and

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Speaker 1: the car would have no power. It was if the

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Speaker 1: transmission was neutral ng And every time she took it

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Speaker 1: into the dealer, the dealer would say, well, there's no

358
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Speaker 1: fault codes. We can't fix it. When we can never

359
00:19:50,080 --> 00:19:57,720
Speaker 1: duplicate the problem, then GM right there, you go right

360
00:19:58,600 --> 00:20:01,679
Speaker 1: and and you would be where our guys would dig in,

361
00:20:01,880 --> 00:20:04,520
Speaker 1: go in with backary equipment or whatever it was necessary

362
00:20:04,560 --> 00:20:07,680
Speaker 1: in order to dig out the information and are um,

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Speaker 1: it sounds it sounds like you've got a situation, you know.

364
00:20:11,119 --> 00:20:14,520
Speaker 1: I mean it could range from anything from hardware software

365
00:20:15,080 --> 00:20:18,000
Speaker 1: to a wiring problem or no wiggle test is going

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Speaker 1: to give it up, but there's gonna be a telltale

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Speaker 1: sign somewhere right. One of the guys, one of the

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00:20:23,000 --> 00:20:25,080
Speaker 1: guys that opens would be able to pick pick it

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Speaker 1: up and and and feel it from there and and

370
00:20:31,400 --> 00:20:33,280
Speaker 1: and and that's kind of where I want to start

371
00:20:33,359 --> 00:20:37,960
Speaker 1: this conversation today, Stephen, because I think it's important that

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00:20:38,119 --> 00:20:43,760
Speaker 1: no code, I've got a problem, no code diagnosis. It's

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Speaker 1: it is possible to fix those cars, but it depends

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Speaker 1: upon the diagnostic approach, and it depends upon the equipment

375
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Speaker 1: you're using, and how you're going to get information that

376
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Speaker 1: may not be readily apparent. Fair statement, fair statement, And

377
00:21:01,000 --> 00:21:03,680
Speaker 1: there's a great deal of information that's not just on

378
00:21:03,720 --> 00:21:08,160
Speaker 1: the front page, and you have to kind of right.

379
00:21:08,760 --> 00:21:11,000
Speaker 1: You know. One of the things I've learned about the OPUS,

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00:21:11,640 --> 00:21:13,720
Speaker 1: if we can call it that, the I VS Tool

381
00:21:14,720 --> 00:21:18,080
Speaker 1: is I love When you do a quick test, you

382
00:21:18,160 --> 00:21:19,639
Speaker 1: have the option up. Do you want to look at

383
00:21:19,680 --> 00:21:21,840
Speaker 1: history codes? Do you want to look at codes that

384
00:21:21,880 --> 00:21:24,520
Speaker 1: have been cleared? Do you want to look at codes

385
00:21:24,680 --> 00:21:27,760
Speaker 1: that have not run this cycle? Do you want to

386
00:21:27,800 --> 00:21:32,000
Speaker 1: just look at current faults? And Yeah, you've got the

387
00:21:32,040 --> 00:21:36,280
Speaker 1: Mode three UM, the zero way, which is permanent DTCs.

388
00:21:36,320 --> 00:21:38,840
Speaker 1: Those are gccs held in memory. Anything that has to

389
00:21:38,880 --> 00:21:42,200
Speaker 1: do with your missions UM that sets the code will

390
00:21:42,200 --> 00:21:44,560
Speaker 1: hold a code even if you clear them. You've got

391
00:21:44,560 --> 00:21:49,160
Speaker 1: Mode seven, which is defending UM. And then you've got

392
00:21:49,160 --> 00:21:52,320
Speaker 1: the mode three that is the current and you know,

393
00:21:52,480 --> 00:21:55,480
Speaker 1: bright lit up in your face code. But there's also

394
00:21:55,720 --> 00:21:58,240
Speaker 1: you know, there's also a backstory in there. This is

395
00:21:58,240 --> 00:22:00,600
Speaker 1: a computer so I don't know if you've ever had

396
00:22:00,600 --> 00:22:04,400
Speaker 1: a computer genius get on your computer with you remotely.

397
00:22:04,440 --> 00:22:08,600
Speaker 1: But there's celted, there's bread crumbs. You can follow the

398
00:22:08,680 --> 00:22:15,000
Speaker 1: flood crumbs to a point. And it takes a train

399
00:22:15,119 --> 00:22:17,600
Speaker 1: guy somebody that squared away at the table to know

400
00:22:17,760 --> 00:22:20,520
Speaker 1: this vehicle and know the pattern failure, you get it.

401
00:22:20,600 --> 00:22:22,800
Speaker 1: You know, think about it this way. If you've got

402
00:22:22,800 --> 00:22:24,840
Speaker 1: a guy, the technician on the phone, and he's working

403
00:22:24,880 --> 00:22:26,879
Speaker 1: in an office, and each of our three office has

404
00:22:26,920 --> 00:22:31,080
Speaker 1: handled about nine hundred phone calls per day, you're gonna

405
00:22:31,119 --> 00:22:33,199
Speaker 1: see five or six of these sparks and it's not

406
00:22:33,240 --> 00:22:37,520
Speaker 1: going to be the only one with this issue, right well,

407
00:22:37,560 --> 00:22:40,439
Speaker 1: and I think that's probably you know, this is the

408
00:22:40,440 --> 00:22:43,120
Speaker 1: future of auto repair. And you know, Stephen, we've had

409
00:22:43,160 --> 00:22:47,280
Speaker 1: this conversation before where we talk about it's so specialized.

410
00:22:47,320 --> 00:22:49,680
Speaker 1: Now what was the number you gave me the other day?

411
00:22:49,720 --> 00:22:52,359
Speaker 1: We were talking about how you have to know so

412
00:22:52,520 --> 00:22:56,120
Speaker 1: much BMW, how many different models of BMW are there?

413
00:22:55,760 --> 00:22:59,000
Speaker 1: At nine we stopped counting like a hundred thirty five

414
00:22:59,080 --> 00:23:02,159
Speaker 1: different models over the span of its production, you know

415
00:23:02,920 --> 00:23:07,439
Speaker 1: dmw's production span. And even for one guy to be

416
00:23:07,480 --> 00:23:09,280
Speaker 1: able to get to the point where he's even familiar

417
00:23:09,320 --> 00:23:12,919
Speaker 1: with just that one car line, I mean all the

418
00:23:12,960 --> 00:23:16,200
Speaker 1: ins and outs and all the little bells and whistles,

419
00:23:16,440 --> 00:23:18,320
Speaker 1: would be very, very difficult for a guy to be

420
00:23:18,359 --> 00:23:21,360
Speaker 1: able to keep up with just the models that are

421
00:23:21,640 --> 00:23:24,720
Speaker 1: in current production on the car today, let alone all

422
00:23:24,800 --> 00:23:29,840
Speaker 1: the ones that backfilled the production of the vehicle. UM,

423
00:23:30,080 --> 00:23:33,639
Speaker 1: the big dealers, we we had a guide in just

424
00:23:33,760 --> 00:23:38,080
Speaker 1: a short story. UM got a great DMW technician, probably

425
00:23:38,400 --> 00:23:41,560
Speaker 1: one of our superstars out their partners in the field,

426
00:23:42,040 --> 00:23:44,200
Speaker 1: and he knew what was wrong with the car. He

427
00:23:44,240 --> 00:23:46,800
Speaker 1: had a right rear wheel speed sensor code. He also

428
00:23:46,880 --> 00:23:49,080
Speaker 1: had an SRS code, and he went after the SRS

429
00:23:49,160 --> 00:23:52,920
Speaker 1: code first and replaced the air bag module, the seatbelt

430
00:23:53,040 --> 00:23:58,040
Speaker 1: latch on the driver's side, and UM the air bag

431
00:23:58,119 --> 00:24:00,159
Speaker 1: module and the string wheel and in the sr US

432
00:24:00,200 --> 00:24:02,600
Speaker 1: module in the center console of the vehicle. Yet the

433
00:24:02,640 --> 00:24:06,480
Speaker 1: code remained, so he puts in the support request and

434
00:24:06,680 --> 00:24:08,920
Speaker 1: one of our technicians, We've got a bunch of great

435
00:24:08,960 --> 00:24:12,120
Speaker 1: ones out there, BMW. We've got Nelson and Brandon, all

436
00:24:12,240 --> 00:24:16,760
Speaker 1: kinds of guys out there. But they reached in and

437
00:24:16,760 --> 00:24:18,880
Speaker 1: he says, I know something about this. We ran into

438
00:24:18,920 --> 00:24:22,600
Speaker 1: this before. And he went into the VMW current information

439
00:24:23,640 --> 00:24:25,960
Speaker 1: and he couldn't find it, And so he went into

440
00:24:26,000 --> 00:24:28,600
Speaker 1: his archive that he had on hand that he's downloaded

441
00:24:29,200 --> 00:24:31,840
Speaker 1: and found out that the right rear wheel speed sensor

442
00:24:31,960 --> 00:24:34,840
Speaker 1: works in conjunction with the inertia sensor in the s

443
00:24:34,920 --> 00:24:38,160
Speaker 1: RS module to determine where in the car and at

444
00:24:38,160 --> 00:24:41,879
Speaker 1: what level to deploy the airbags. We instructed him to

445
00:24:42,080 --> 00:24:44,760
Speaker 1: replace the right rear wheel speed sensor. The code went away.

446
00:24:45,040 --> 00:24:49,000
Speaker 1: He installed all the original equipment and the code stayed away.

447
00:24:49,680 --> 00:24:52,040
Speaker 1: But if it hadn't been for that one guy had

448
00:24:52,080 --> 00:24:56,720
Speaker 1: that experience, you know, how how far efficient do you

449
00:24:56,800 --> 00:24:59,240
Speaker 1: have to go before you start, you know, backing up

450
00:24:59,240 --> 00:25:02,840
Speaker 1: and um taking a rethink at this. But we get

451
00:25:02,880 --> 00:25:06,960
Speaker 1: so focused in on it's an SRS code, right, and

452
00:25:07,840 --> 00:25:09,680
Speaker 1: we can't get our head out of that to think

453
00:25:09,720 --> 00:25:13,320
Speaker 1: that what other systems might be involved. Well, and you know,

454
00:25:13,359 --> 00:25:15,640
Speaker 1: I've said it for years and this is no news

455
00:25:15,680 --> 00:25:18,080
Speaker 1: flash to the listenership, but I always say fix what

456
00:25:18,119 --> 00:25:21,199
Speaker 1: you know is bad, you know, fix the problem that

457
00:25:21,280 --> 00:25:24,679
Speaker 1: you can see and and stop focusing on what's broken,

458
00:25:24,760 --> 00:25:28,000
Speaker 1: and then tell me what's good on the vehicle. And

459
00:25:28,160 --> 00:25:31,600
Speaker 1: I still see technicians making that mistake, you know, Stephen,

460
00:25:31,600 --> 00:25:33,080
Speaker 1: I think the expression I want to hit you with

461
00:25:33,160 --> 00:25:36,240
Speaker 1: here is, you know, bring a bigger bring a bigger boat.

462
00:25:36,280 --> 00:25:37,840
Speaker 1: I told you the story, I told them the story.

463
00:25:37,880 --> 00:25:39,760
Speaker 1: I told you all fair about how I was see doing.

464
00:25:39,760 --> 00:25:41,280
Speaker 1: And I saw the dolphin Finn and I said, I

465
00:25:41,240 --> 00:25:43,040
Speaker 1: gotta get a bigger seed do And I thought about

466
00:25:43,359 --> 00:25:45,399
Speaker 1: I guess my my go to safety place was. I

467
00:25:45,400 --> 00:25:47,960
Speaker 1: started thinking about the shop and scan tools and what

468
00:25:48,040 --> 00:25:50,400
Speaker 1: I ever see it again? And I thought about Opus

469
00:25:50,400 --> 00:25:52,240
Speaker 1: and on the plane coming back, and I said, that

470
00:25:52,240 --> 00:25:54,359
Speaker 1: would make a great interview about how Opus is the

471
00:25:54,400 --> 00:25:58,359
Speaker 1: bigger boat. You know, where do you see these guys

472
00:25:58,440 --> 00:26:01,040
Speaker 1: making mistakes? The shops that are just throwing party after

473
00:26:01,160 --> 00:26:04,560
Speaker 1: party after part at the car and when it gets

474
00:26:05,040 --> 00:26:06,680
Speaker 1: when it gets to my shop, I left the hood

475
00:26:06,680 --> 00:26:08,960
Speaker 1: and it looks like a parts cannon went off. And

476
00:26:09,280 --> 00:26:12,320
Speaker 1: you know, are they not trained or they just stubborn?

477
00:26:12,480 --> 00:26:16,119
Speaker 1: Do they just not want to succumb to? You know,

478
00:26:16,200 --> 00:26:19,080
Speaker 1: the common sense logic of where the industry is right. Now,

479
00:26:19,119 --> 00:26:23,359
Speaker 1: what do you think the fault is a deal with

480
00:26:23,400 --> 00:26:27,040
Speaker 1: a bunch of our partners in the field are exceptional,

481
00:26:27,880 --> 00:26:32,720
Speaker 1: and the problem is that the there's two actually that

482
00:26:33,000 --> 00:26:37,639
Speaker 1: the training doesn't come to your town. Um, then we

483
00:26:38,080 --> 00:26:41,000
Speaker 1: service the entire United States, actually the world. But that's

484
00:26:41,160 --> 00:26:46,199
Speaker 1: another story for another time. But then the amount of

485
00:26:46,240 --> 00:26:49,840
Speaker 1: information that's allowed out if you don't do the digging

486
00:26:49,840 --> 00:26:53,520
Speaker 1: and the forward searching. There's guys out there that do. Um.

487
00:26:54,280 --> 00:26:56,600
Speaker 1: I've got a bunch of partners that I deal with

488
00:26:56,600 --> 00:27:00,800
Speaker 1: out here, the Steve Caruso's, Mike Anderson's, uh, you know,

489
00:27:01,240 --> 00:27:05,600
Speaker 1: all kinds of different individuals. Uh. Mike McCarthy chimes in

490
00:27:05,680 --> 00:27:08,960
Speaker 1: once in a while. But if you don't have the information,

491
00:27:09,680 --> 00:27:13,719
Speaker 1: and you don't have a training that disseminates that information,

492
00:27:14,160 --> 00:27:18,399
Speaker 1: where do you get it? Right? I look at it

493
00:27:18,440 --> 00:27:22,080
Speaker 1: from the standpoint of the problem with the technicians is

494
00:27:22,119 --> 00:27:25,560
Speaker 1: they don't know what they don't know. I love that saying.

495
00:27:25,800 --> 00:27:29,960
Speaker 1: Anytime you say that, I chuckle, it just it just

496
00:27:30,040 --> 00:27:35,560
Speaker 1: cracks me up. Yeah, And you know, I mean you

497
00:27:35,640 --> 00:27:37,520
Speaker 1: go in and you're swinging, and you're swinging and swinging.

498
00:27:37,560 --> 00:27:39,480
Speaker 1: It takes that outside guy to take a look in

499
00:27:39,560 --> 00:27:41,320
Speaker 1: from the outside and say, well, you're you know, too

500
00:27:41,359 --> 00:27:43,720
Speaker 1: high with your bat by about two inches. Bring it

501
00:27:43,720 --> 00:27:46,560
Speaker 1: down and you're connect with You need a coach and Steven,

502
00:27:46,560 --> 00:27:49,320
Speaker 1: I'll tell you what. Steven, sit tight right there. Let

503
00:27:49,320 --> 00:27:51,400
Speaker 1: me pull over and take a pause. When we come back,

504
00:27:51,480 --> 00:27:52,960
Speaker 1: I want to pick up where we left off. I

505
00:27:52,960 --> 00:27:54,760
Speaker 1: want to talk a little bit if you can just

506
00:27:54,840 --> 00:27:56,919
Speaker 1: touch on the electric car future and what do you

507
00:27:56,960 --> 00:27:59,520
Speaker 1: think that's gonna look like for the technicians and how

508
00:27:59,560 --> 00:28:01,639
Speaker 1: they're gonna deal with it and how they're currently dealing

509
00:28:01,680 --> 00:28:04,280
Speaker 1: with it. Anything you can shed no pun intended light

510
00:28:04,320 --> 00:28:06,480
Speaker 1: on the situation. We'll have about five or six minutes.

511
00:28:06,560 --> 00:28:08,679
Speaker 1: I'm running naming the car Doctor. I'm here with Stephen

512
00:28:08,720 --> 00:28:11,840
Speaker 1: Etheridge from Opus ivs Opus ivs dot com. Will both

513
00:28:11,880 --> 00:28:24,760
Speaker 1: be back right after this. Don't go away, welcome back.

514
00:28:24,800 --> 00:28:26,440
Speaker 1: We're on any of the card doctor. We're here talking

515
00:28:26,440 --> 00:28:29,960
Speaker 1: with Stephen Etheridge of Opus Opus I vs. Diagnostics and

516
00:28:30,040 --> 00:28:32,800
Speaker 1: Scam Steven. Let me throw a curve and you know

517
00:28:32,840 --> 00:28:36,960
Speaker 1: I like to do this. Do you think every vehicle

518
00:28:37,040 --> 00:28:43,400
Speaker 1: is repairable? One more time? Do you think every vehicle?

519
00:28:43,520 --> 00:28:48,280
Speaker 1: Do you think there's an unfixable car out there? I

520
00:28:48,360 --> 00:28:53,000
Speaker 1: do not. Okay, Yeah, that's UM. It's it's if you're

521
00:28:53,000 --> 00:28:56,920
Speaker 1: talking about one thing about OPUS IBS and that's intelligent

522
00:28:57,040 --> 00:29:00,959
Speaker 1: vehicle system or support. UM. We come from a systematic

523
00:29:01,000 --> 00:29:05,600
Speaker 1: diagnostic approach and we hit the nail on the head.

524
00:29:05,680 --> 00:29:07,600
Speaker 1: You're just a couple of seconds ago that people don't

525
00:29:07,600 --> 00:29:09,280
Speaker 1: come to your town. Where do you get the training?

526
00:29:09,680 --> 00:29:12,560
Speaker 1: What if you and you were talking about the bigger boat,

527
00:29:13,320 --> 00:29:15,480
Speaker 1: what if you have the opportunity to make a phone

528
00:29:15,480 --> 00:29:18,360
Speaker 1: call when that car hits your service day and ask

529
00:29:18,480 --> 00:29:21,600
Speaker 1: for a guy the bigger boat to come in and

530
00:29:21,680 --> 00:29:25,960
Speaker 1: give you some direction on a diagnostic process. Before you

531
00:29:26,480 --> 00:29:30,080
Speaker 1: entered into the diagnostic process with the car, you're gathering information.

532
00:29:30,160 --> 00:29:32,280
Speaker 1: You do one thing, and another half an hour later,

533
00:29:32,320 --> 00:29:34,960
Speaker 1: a guy calls you up on the phone and he's fully,

534
00:29:36,360 --> 00:29:42,400
Speaker 1: fully um articulate and very very familiar with the vehicle

535
00:29:42,760 --> 00:29:46,200
Speaker 1: and gives you a direct line to where to look.

536
00:29:48,440 --> 00:29:52,240
Speaker 1: Is that an education? And once they tell you where

537
00:29:52,280 --> 00:29:54,920
Speaker 1: to look and how to address this problem? Can they

538
00:29:54,920 --> 00:29:56,880
Speaker 1: ever take that away from you? This is where you're

539
00:29:56,880 --> 00:29:59,840
Speaker 1: op aside, Yes, shine, because you not only get the

540
00:30:00,240 --> 00:30:03,160
Speaker 1: the service that goes with it, I all over new

541
00:30:03,160 --> 00:30:05,120
Speaker 1: partners in the field when they get one of the tools,

542
00:30:05,280 --> 00:30:09,080
Speaker 1: put put the service request in first. When you get

543
00:30:09,080 --> 00:30:11,240
Speaker 1: to the point where you made up your mind on

544
00:30:11,320 --> 00:30:15,320
Speaker 1: which direction you're gonna go, let the UH one of

545
00:30:15,320 --> 00:30:18,400
Speaker 1: our professionals reach out to you and direct him that

546
00:30:18,480 --> 00:30:19,800
Speaker 1: you're either going to give you a pad on the

547
00:30:19,840 --> 00:30:21,560
Speaker 1: back or they may tell you something you didn't know.

548
00:30:21,960 --> 00:30:26,200
Speaker 1: And I think trying to find out, you know, as

549
00:30:26,240 --> 00:30:27,800
Speaker 1: you say, you don't know what you don't know, trying

550
00:30:27,840 --> 00:30:30,479
Speaker 1: to find out what you need to know is the

551
00:30:30,520 --> 00:30:33,320
Speaker 1: future for auto repair our in our In our last

552
00:30:33,320 --> 00:30:36,760
Speaker 1: two minutes here, Stephen talked a little bit about, you know,

553
00:30:37,200 --> 00:30:39,400
Speaker 1: the future of diagnostics. Talk a little bit about you

554
00:30:39,440 --> 00:30:40,920
Speaker 1: know what I want you to talk about were we

555
00:30:40,960 --> 00:30:43,040
Speaker 1: had a great conversation. You gotta do it in sixty

556
00:30:43,080 --> 00:30:48,120
Speaker 1: seconds though. About the California bar California and the software. UM,

557
00:30:48,160 --> 00:30:50,000
Speaker 1: I want you to just touch on that real quick.

558
00:30:50,040 --> 00:30:52,000
Speaker 1: Can you can you inform the listeners what's going on

559
00:30:52,040 --> 00:30:56,680
Speaker 1: in California. The new software that we have employed is

560
00:30:57,160 --> 00:31:00,920
Speaker 1: looking for U data that does not data mismatch. So

561
00:31:01,000 --> 00:31:03,920
Speaker 1: they've got sixteen million cars a year that they smart test,

562
00:31:04,240 --> 00:31:06,800
Speaker 1: and they've got this huge database of what these test

563
00:31:07,080 --> 00:31:09,760
Speaker 1: ideas should look like. And so when you bring in

564
00:31:09,840 --> 00:31:12,640
Speaker 1: the whatever you make a model, what test group that

565
00:31:12,720 --> 00:31:15,920
Speaker 1: car is. It should have this many monitors, this many kids,

566
00:31:16,080 --> 00:31:18,800
Speaker 1: should have this calibration, IDA should have this and that

567
00:31:18,840 --> 00:31:21,280
Speaker 1: and the other thing. If it doesn't match, you're denied

568
00:31:21,280 --> 00:31:25,120
Speaker 1: a certificate of compliance, and so you can't get your

569
00:31:25,120 --> 00:31:28,280
Speaker 1: car registered. Now, the guy that puts in a PCM

570
00:31:28,400 --> 00:31:31,240
Speaker 1: that doesn't fit that vehicle maybe it's a Sierra, and

571
00:31:31,400 --> 00:31:34,160
Speaker 1: goes into a Tahoe and he takes a donor PCM

572
00:31:34,280 --> 00:31:36,320
Speaker 1: puts it in the car. Now it won't support the

573
00:31:36,360 --> 00:31:39,800
Speaker 1: software that is supposed to go into It doesn't have

574
00:31:39,840 --> 00:31:41,720
Speaker 1: the right amount of monitors or any of a number

575
00:31:41,720 --> 00:31:44,400
Speaker 1: of other things. Um but cal I D and all

576
00:31:44,440 --> 00:31:46,840
Speaker 1: the rest of the things. This thing is identifying as

577
00:31:46,880 --> 00:31:49,760
Speaker 1: a Yukon when it is in fact a Sierra. This

578
00:31:49,800 --> 00:31:54,440
Speaker 1: car does not pass small. So for a technician, how

579
00:31:54,440 --> 00:31:55,920
Speaker 1: are you going to know this? You can go to

580
00:31:55,960 --> 00:31:58,160
Speaker 1: the summary table as you can go after and you

581
00:31:58,280 --> 00:31:59,920
Speaker 1: rather dig it all out, or you can have a

582
00:32:00,040 --> 00:32:04,760
Speaker 1: us IBS call log in, or we also have rapid

583
00:32:04,800 --> 00:32:08,080
Speaker 1: Remote assisted Programming, and we also have eight S and

584
00:32:08,160 --> 00:32:11,280
Speaker 1: we also have scan safe and drive safe We're covering

585
00:32:11,360 --> 00:32:16,680
Speaker 1: all areas of whether it's UH diagnostics on anything you

586
00:32:16,720 --> 00:32:20,600
Speaker 1: need on the car. Opus could fix that mismatch software

587
00:32:20,600 --> 00:32:25,840
Speaker 1: problem absolutely. We can identify what the PCM number should

588
00:32:25,840 --> 00:32:28,240
Speaker 1: be that will support the software, so you can get

589
00:32:28,320 --> 00:32:29,840
Speaker 1: that in it, and then we can put the factory

590
00:32:29,880 --> 00:32:33,000
Speaker 1: software right in. And there are a few acceptions. I'm

591
00:32:33,040 --> 00:32:35,800
Speaker 1: not gonna say it's gonna, you know, blanket fix everything

592
00:32:35,800 --> 00:32:37,720
Speaker 1: that you've got. You're gonna have some car that comes

593
00:32:37,720 --> 00:32:40,560
Speaker 1: in there that isn't gonna make it. But but there

594
00:32:40,880 --> 00:32:43,400
Speaker 1: of the odds are you can fix it. Steven, I

595
00:32:43,400 --> 00:32:45,200
Speaker 1: gotta leave it there. Where can the listeners get more

596
00:32:45,240 --> 00:32:49,680
Speaker 1: information real quick? Give the website one time, brother Opus

597
00:32:49,760 --> 00:32:53,600
Speaker 1: IBS is doing the Opus iv S Intelligent Vehicle Support

598
00:32:54,280 --> 00:32:57,600
Speaker 1: UM or give her on a call and get you

599
00:32:57,680 --> 00:33:00,760
Speaker 1: my phone number. You don't want to do that, You'll

600
00:33:00,800 --> 00:33:03,640
Speaker 1: be talking to everybody. Stephen will catch up during the week.

601
00:33:03,680 --> 00:33:05,440
Speaker 1: Thanks for taking the time. I'll talk to you again

602
00:33:05,480 --> 00:33:08,600
Speaker 1: real soon. You'd be well privileged. Thank you for having me.

603
00:33:08,840 --> 00:33:11,520
Speaker 1: You're very welcome anytime. Brother. I'm ron in the car

604
00:33:11,640 --> 00:33:33,840
Speaker 1: doctor zero zero. I'll be back right after this boy.

605
00:33:33,960 --> 00:33:37,120
Speaker 1: Can Stephen Etheridge talk Ronny the car doctor. Welcome back.

606
00:33:37,320 --> 00:33:39,480
Speaker 1: Can Stephen Etheridge talk or what I mean? That guy

607
00:33:39,760 --> 00:33:43,400
Speaker 1: is a fountain of information. It's just uh and and

608
00:33:43,400 --> 00:33:46,680
Speaker 1: and and keep in mind, Opus is cutting edge right there.

609
00:33:47,200 --> 00:33:50,240
Speaker 1: They're the tip of the sword. And it's something technicians

610
00:33:50,320 --> 00:33:52,240
Speaker 1: need now and they're going to need for the future.

611
00:33:52,720 --> 00:33:55,960
Speaker 1: And it's I love what Stephen said. And we have

612
00:33:56,040 --> 00:33:59,240
Speaker 1: these conversations all the time, he and I with regards

613
00:33:59,320 --> 00:34:02,040
Speaker 1: to You've got to bring out the biggest diagnostic gun

614
00:34:02,480 --> 00:34:04,040
Speaker 1: right away because I think you have to get into

615
00:34:04,080 --> 00:34:07,080
Speaker 1: the habit of using it, because it helps you build

616
00:34:07,440 --> 00:34:11,200
Speaker 1: a better diagnostic routine as a technician. It's just it's

617
00:34:11,239 --> 00:34:15,000
Speaker 1: just really that important. So um, we'll see where this goes.

618
00:34:15,120 --> 00:34:17,280
Speaker 1: You know what. It's we need everything we can possibly

619
00:34:17,280 --> 00:34:21,400
Speaker 1: get our hands on to fix cars. And I thought

620
00:34:21,440 --> 00:34:24,400
Speaker 1: it was timely that we spoke to Matteline prior to

621
00:34:24,480 --> 00:34:26,960
Speaker 1: that interview where she said the dealer couldn't find anything

622
00:34:26,960 --> 00:34:30,200
Speaker 1: wrong with the vehicle. I know it, Steven knew it.

623
00:34:30,440 --> 00:34:33,600
Speaker 1: There are things in the computer. There's bits and pieces

624
00:34:33,600 --> 00:34:37,600
Speaker 1: of information in the computer that let you, you know,

625
00:34:38,000 --> 00:34:41,120
Speaker 1: find what you're looking for. You just can't go first layer.

626
00:34:41,160 --> 00:34:43,640
Speaker 1: You gotta kind of burrow down. It's in there. You've

627
00:34:43,640 --> 00:34:45,799
Speaker 1: just got to get to that information. It's just it's

628
00:34:45,840 --> 00:34:49,520
Speaker 1: just really that important. So just a good timely interview

629
00:34:49,760 --> 00:34:51,840
Speaker 1: and a good timely call prior to that. So I

630
00:34:51,840 --> 00:34:54,560
Speaker 1: thought it was a great segue. UM. I enjoyed myself.

631
00:34:54,600 --> 00:34:56,200
Speaker 1: I want to say thank you everybody for being here

632
00:34:56,239 --> 00:34:58,680
Speaker 1: today and until the next time that we get together.

633
00:34:58,719 --> 00:35:00,960
Speaker 1: As always, I want you to remember I'm modern any

634
00:35:01,000 --> 00:35:03,919
Speaker 1: of the car doctor, reminding you, um, this time, each time,

635
00:35:03,960 --> 00:35:06,719
Speaker 1: every time, for a great time. The mechanics aren't expensive,

636
00:35:06,800 --> 00:35:08,000
Speaker 1: they're priceless. See you