1 00:00:00,400 --> 00:00:11,560 Speaker 1: It's another jubil phone frame. Hello. Well, hello, this is 2 00:00:11,600 --> 00:00:14,880 Speaker 1: Thomas Sibidoux calling from roadside Assistance, letting you know we 3 00:00:14,960 --> 00:00:17,439 Speaker 1: are on our way whole tight. We'll be right there. 4 00:00:17,760 --> 00:00:22,639 Speaker 1: Trying not to panic. Thank you. Is this Jennifer? All right? Yeah? No, 5 00:00:22,760 --> 00:00:25,759 Speaker 1: this is this is Jenny. Who is this? Hello? My 6 00:00:25,840 --> 00:00:28,159 Speaker 1: name is Thomas Stibidox. Just want to let you know 7 00:00:28,280 --> 00:00:30,560 Speaker 1: everything is okay. Just wait with the car and we 8 00:00:30,600 --> 00:00:33,400 Speaker 1: will be right there shortly. It sounds like you've had 9 00:00:33,440 --> 00:00:35,320 Speaker 1: some trouble on side of the road and we are 10 00:00:35,320 --> 00:00:36,960 Speaker 1: just headed out to get you right now, so don't 11 00:00:36,960 --> 00:00:43,080 Speaker 1: worry about the thing. Well, no, I I didn't need you. 12 00:00:43,159 --> 00:00:45,839 Speaker 1: I needed you guys a while back. I know that. 13 00:00:45,920 --> 00:00:47,800 Speaker 1: I am so sorry. It took us a little bit 14 00:00:47,840 --> 00:00:50,639 Speaker 1: to get you picked up, but phone call finally got 15 00:00:50,720 --> 00:00:52,479 Speaker 1: ratted to me and I have a tow truck on 16 00:00:52,560 --> 00:00:54,320 Speaker 1: the way out there to help you out. He knows 17 00:00:54,360 --> 00:00:55,840 Speaker 1: the thing to do about mechanics as well. I might 18 00:00:55,880 --> 00:00:57,240 Speaker 1: be able to get your started on side of the road. 19 00:00:57,240 --> 00:00:59,720 Speaker 1: You'd be on your way no time. What do you 20 00:00:59,720 --> 00:01:03,360 Speaker 1: mean you guys are coming. I don't need you anymore. 21 00:01:03,680 --> 00:01:06,000 Speaker 1: You guys left me out there for eight hours. What 22 00:01:06,040 --> 00:01:08,440 Speaker 1: the fuck are you doing calling me now? Oh my heavens, 23 00:01:08,440 --> 00:01:10,000 Speaker 1: you've been waiting out there on the side the road 24 00:01:10,040 --> 00:01:14,760 Speaker 1: for eight hours. Well that is unacceptable. No, no, I didn't. 25 00:01:15,240 --> 00:01:18,440 Speaker 1: I was waiting for eight hours. Okay, so you walk 26 00:01:18,560 --> 00:01:21,080 Speaker 1: somewhere else, but that's still not acceptable. I'm going to 27 00:01:21,160 --> 00:01:23,039 Speaker 1: talk to somebody about that, and I'll tell you what 28 00:01:23,080 --> 00:01:24,520 Speaker 1: that toe true. Drove him a calm right now, and 29 00:01:24,560 --> 00:01:27,000 Speaker 1: make sure he speaks extra quick to get you, because 30 00:01:27,000 --> 00:01:29,720 Speaker 1: that is just wait. No, no no, no, no, no, no, no. 31 00:01:29,800 --> 00:01:31,880 Speaker 1: I don't need a tow truck. I already told you. 32 00:01:32,040 --> 00:01:34,119 Speaker 1: Yes you do, Yes, you do. If you broke down 33 00:01:34,160 --> 00:01:35,600 Speaker 1: on the side of the road, you need a tow truck. 34 00:01:35,640 --> 00:01:37,040 Speaker 1: What are you gonna do? Just leave a card there 35 00:01:37,080 --> 00:01:39,520 Speaker 1: for You're not getting it. You're not getting it. I 36 00:01:39,600 --> 00:01:43,399 Speaker 1: called you guys days ago, and I waited for eight hours. 37 00:01:43,760 --> 00:01:45,760 Speaker 1: I had to figure out everything on my own and 38 00:01:45,800 --> 00:01:47,920 Speaker 1: you guys, you guys don't even car and you're calling 39 00:01:47,920 --> 00:01:49,600 Speaker 1: you back a couple of these layers. Well, now, okay, 40 00:01:49,600 --> 00:01:52,480 Speaker 1: so I think that is a little bit unfair. We 41 00:01:52,520 --> 00:01:55,480 Speaker 1: absolutely care about a little bit unfair. Yes, a little 42 00:01:55,480 --> 00:01:58,240 Speaker 1: bit unfair. Well, yes, I think you made a comment 43 00:01:58,240 --> 00:02:01,960 Speaker 1: about us not caring about you not having quality customer service, 44 00:02:02,000 --> 00:02:04,880 Speaker 1: and I take that almost kind of personally because I 45 00:02:04,920 --> 00:02:06,560 Speaker 1: love working for this company. I think we do a 46 00:02:06,600 --> 00:02:12,320 Speaker 1: great job. And I don't know why I don't need 47 00:02:12,360 --> 00:02:16,639 Speaker 1: you guys anymore. You left me stranded out on the highway. 48 00:02:17,000 --> 00:02:21,000 Speaker 1: Do you hear me, your roadside assistant? Yes, I do. 49 00:02:21,240 --> 00:02:22,960 Speaker 1: I am not on the road anymore. I had to 50 00:02:22,960 --> 00:02:25,880 Speaker 1: take care of my own. Okay, you guys weren't I 51 00:02:25,960 --> 00:02:28,440 Speaker 1: think I now, I think I'm understanding what you're saying. 52 00:02:28,440 --> 00:02:31,440 Speaker 1: What you're saying is that you called to have roadside 53 00:02:31,440 --> 00:02:33,320 Speaker 1: assistance because you called broke down. But that was a 54 00:02:33,320 --> 00:02:35,160 Speaker 1: couple of days ago. You had to wait eight hours, 55 00:02:35,200 --> 00:02:37,120 Speaker 1: you weren't helped. And now I'm calling you because I 56 00:02:37,160 --> 00:02:38,960 Speaker 1: just sent out a tow truck to come get you. 57 00:02:39,440 --> 00:02:41,119 Speaker 1: But you're not there anymore, because that was a couple 58 00:02:41,120 --> 00:02:42,840 Speaker 1: of days ago, and that's why you're a little upset, 59 00:02:42,840 --> 00:02:45,120 Speaker 1: a little perturbed. I'm guessing you want to cancel the 60 00:02:45,160 --> 00:02:49,320 Speaker 1: toe truck. Yes, cancel that. I don't need it. No, 61 00:02:49,720 --> 00:02:52,000 Speaker 1: I do not need I do not need that tow truck. 62 00:02:52,160 --> 00:02:54,160 Speaker 1: I will cancel the toe truck and I do have 63 00:02:54,200 --> 00:02:55,959 Speaker 1: to let you know for canceling that toe truck is 64 00:02:55,960 --> 00:02:58,080 Speaker 1: going to be a four hundred and seventy five dollars charge. 65 00:02:58,440 --> 00:03:00,959 Speaker 1: So I'm gonna go ahead and just wait. No, what 66 00:03:01,080 --> 00:03:03,959 Speaker 1: did you just say? What did you just say? I said, 67 00:03:04,000 --> 00:03:05,639 Speaker 1: that's gonna be a four hunt a sighty five dollars 68 00:03:05,720 --> 00:03:08,079 Speaker 1: charge for a cancelation since we already sent the truck out. 69 00:03:08,520 --> 00:03:10,600 Speaker 1: No no, no, no, no, no no. I am not 70 00:03:10,680 --> 00:03:14,000 Speaker 1: going to pay any money at all, not one dime. 71 00:03:15,360 --> 00:03:16,840 Speaker 1: Well you're not gonna pay one. You can pay four 72 00:03:16,880 --> 00:03:20,520 Speaker 1: and a seventy five dollars. So you know what, I 73 00:03:20,600 --> 00:03:23,200 Speaker 1: need me talk to one of your supervisors. Let me 74 00:03:23,200 --> 00:03:25,680 Speaker 1: talk to one of your supervisors right now. I can 75 00:03:25,760 --> 00:03:27,280 Speaker 1: let you talk to one of my supervisors. But if 76 00:03:27,280 --> 00:03:29,080 Speaker 1: I do that, and would you mind taking a real 77 00:03:29,160 --> 00:03:32,160 Speaker 1: quick customer satisfaction survey for me before because that means 78 00:03:32,200 --> 00:03:34,280 Speaker 1: a lot to me. Please, I would love to tell 79 00:03:34,320 --> 00:03:36,040 Speaker 1: them how much of an idiot you are. Okay, Well, 80 00:03:36,040 --> 00:03:37,160 Speaker 1: I would love to tell you this is a prank 81 00:03:37,160 --> 00:03:38,400 Speaker 1: phone call. I would love to tell you it sprank 82 00:03:38,400 --> 00:03:39,840 Speaker 1: phone call. I would love to tell you sprank poc call. 83 00:03:40,160 --> 00:03:42,880 Speaker 1: So I'm just gonna do that you need what I'm 84 00:03:42,880 --> 00:03:44,800 Speaker 1: just gonna tell you it's a prank phone call. That's 85 00:03:44,800 --> 00:03:47,600 Speaker 1: why I said, because this is actually Jewel from the 86 00:03:47,640 --> 00:03:49,920 Speaker 1: Jewel Show doing a phone prank on you and your 87 00:03:49,920 --> 00:03:56,720 Speaker 1: boyfriend Jeremy set you up. You said that that you 88 00:03:56,760 --> 00:03:59,520 Speaker 1: guys broke down the other day and roadside assistance wouldn't 89 00:03:59,520 --> 00:04:01,000 Speaker 1: help you out, so you thought it'd be funny if 90 00:04:01,000 --> 00:04:02,760 Speaker 1: they called a few days late to help you out. 91 00:04:05,000 --> 00:04:11,480 Speaker 1: I'm kill wake up every morning with jubil phone pranks, 92 00:04:11,680 --> 00:04:13,520 Speaker 1: we'd say mornings on the twenties,