1 00:00:04,200 --> 00:00:06,960 Speaker 1: Ron's not live today because he's busy walking his daughter 2 00:00:07,000 --> 00:00:10,120 Speaker 1: down the aisle. In the meantime, we've prerecorded a special 3 00:00:10,119 --> 00:00:13,560 Speaker 1: Car Doctor program just for you. It's fresh, just like Ron, 4 00:00:14,120 --> 00:00:16,360 Speaker 1: Ron and Anian, it's me. You're you're buying me. I 5 00:00:16,400 --> 00:00:17,960 Speaker 1: say it all the time to come to the shop. 6 00:00:18,079 --> 00:00:20,000 Speaker 1: This is what you get. It's no different, it's this 7 00:00:20,120 --> 00:00:22,680 Speaker 1: isn't exactly except on standing there, usually in a blue 8 00:00:22,760 --> 00:00:28,600 Speaker 1: uniform and lately suspendous because my pants keep falling down 9 00:00:29,160 --> 00:00:31,160 Speaker 1: the car Doctor. You don't want to know look goose 10 00:00:31,200 --> 00:00:33,639 Speaker 1: bed on those engines. Usually it's it's it's head gaskets 11 00:00:33,640 --> 00:00:36,199 Speaker 1: for the headscrap. That was the Yeah, that was You 12 00:00:36,200 --> 00:00:39,240 Speaker 1: shouldn't have asked. Welcome to the radio home of Ron 13 00:00:39,240 --> 00:00:43,560 Speaker 1: and Anian, the Car Doctor, since this is where car 14 00:00:43,640 --> 00:00:47,360 Speaker 1: owners the world overturned to for their definitive opinion on 15 00:00:47,520 --> 00:00:51,280 Speaker 1: automotive repair. If your mechanics giving you a busy signal, 16 00:00:51,440 --> 00:00:54,320 Speaker 1: pick up the phone and call in the garage to 17 00:00:54,440 --> 00:00:56,560 Speaker 1: orders are open, but I am here to take your 18 00:00:56,600 --> 00:01:04,800 Speaker 1: calls at eight five five six and now hey running, Hey, 19 00:01:04,800 --> 00:01:07,679 Speaker 1: welcome aboard and thanks stopping by the garage today. Always 20 00:01:07,680 --> 00:01:09,440 Speaker 1: a pleasure to get here with you as we kick 21 00:01:09,480 --> 00:01:12,400 Speaker 1: off this next two hours of the Car Doctor. Um, yeah, 22 00:01:12,440 --> 00:01:14,840 Speaker 1: we've got a really great show for you as always 23 00:01:14,840 --> 00:01:17,520 Speaker 1: this hour, next hour, and we've got some special guests 24 00:01:17,520 --> 00:01:20,480 Speaker 1: coming up and some special thoughts. And I think I 25 00:01:20,600 --> 00:01:23,240 Speaker 1: have to start with well, I always tell you stories 26 00:01:23,280 --> 00:01:26,440 Speaker 1: from the bay, or maybe stories real life stuff that 27 00:01:26,480 --> 00:01:29,000 Speaker 1: happens to me, because you seem to relate to that 28 00:01:29,080 --> 00:01:30,759 Speaker 1: really well, and I get it, you know what, It's 29 00:01:30,840 --> 00:01:33,640 Speaker 1: just it's real. That's what probably is one of the 30 00:01:33,680 --> 00:01:37,160 Speaker 1: attractions of this show. I had breakfast this morning at 31 00:01:37,200 --> 00:01:40,560 Speaker 1: the local diner, and you know, we we is our 32 00:01:40,600 --> 00:01:43,400 Speaker 1: Saturday routine. After the chiropractor, it's off to the diner 33 00:01:43,440 --> 00:01:47,280 Speaker 1: for breakfast. And Ronnie's our regular server and we've we've 34 00:01:47,280 --> 00:01:49,240 Speaker 1: gotten to know him over the years and we you know, 35 00:01:49,320 --> 00:01:51,560 Speaker 1: chit chat back and forth above and beyond things just 36 00:01:51,680 --> 00:01:55,080 Speaker 1: you know, how do you want your eggs? And today 37 00:01:55,240 --> 00:01:58,760 Speaker 1: I couldn't help but look around at the parking lot 38 00:01:58,920 --> 00:02:02,560 Speaker 1: of the diner and aarted thinking about what this will 39 00:02:02,600 --> 00:02:04,440 Speaker 1: look like in the future. You know, you start to 40 00:02:04,440 --> 00:02:07,240 Speaker 1: think about how will the change in the automobile affect 41 00:02:07,320 --> 00:02:10,880 Speaker 1: other businesses, not just auto repair. And I thought about 42 00:02:10,960 --> 00:02:13,840 Speaker 1: how will it affect the diner? Well, actually, what initiated 43 00:02:13,880 --> 00:02:15,880 Speaker 1: the conversation was that it was a good diner and 44 00:02:15,880 --> 00:02:18,840 Speaker 1: that all diners need to be two stories. And my wife, 45 00:02:19,200 --> 00:02:21,720 Speaker 1: very very smartly pointed out she said, yeah, but where 46 00:02:21,720 --> 00:02:24,960 Speaker 1: will they put the cars? And I said, you know, 47 00:02:25,000 --> 00:02:27,040 Speaker 1: you're right, they can't expand the parking lot. And then 48 00:02:27,080 --> 00:02:31,639 Speaker 1: I realized, but will they need to? Because is the future? 49 00:02:31,639 --> 00:02:35,919 Speaker 1: Will the future be that point where you know you're 50 00:02:35,960 --> 00:02:39,359 Speaker 1: going to uber to the restaurant or to the diner, 51 00:02:39,440 --> 00:02:41,320 Speaker 1: or wherever it is that you want to go, And 52 00:02:41,320 --> 00:02:45,280 Speaker 1: we'll parking lots become a thing of the past. And 53 00:02:45,600 --> 00:02:47,440 Speaker 1: I mean, let's face it, right, we're and we're gonna 54 00:02:47,480 --> 00:02:49,880 Speaker 1: talk about a little bit about a dots and electric 55 00:02:49,880 --> 00:02:52,880 Speaker 1: cars this coming hour and some of the other creative 56 00:02:52,880 --> 00:02:54,560 Speaker 1: technology that are going to be coming up in the 57 00:02:54,560 --> 00:02:58,120 Speaker 1: next two hours. Actually, and you have to sit there 58 00:02:58,120 --> 00:03:01,079 Speaker 1: and think to yourself. So you take the average diner 59 00:03:01,080 --> 00:03:02,960 Speaker 1: in the middle of a small town America, and now 60 00:03:03,000 --> 00:03:05,320 Speaker 1: he's got to take his oh, I don't know what 61 00:03:05,520 --> 00:03:09,320 Speaker 1: he got there, fifty sixty parking spaces and he's got 62 00:03:09,320 --> 00:03:11,560 Speaker 1: to electrify that parking lot. What is that going to 63 00:03:11,639 --> 00:03:14,959 Speaker 1: take a million a million and a half dollars in 64 00:03:15,200 --> 00:03:19,040 Speaker 1: today's money, and you say to yourself, will the diner, 65 00:03:19,080 --> 00:03:21,760 Speaker 1: will the restaurant, Will the establishment be able to afford that? 66 00:03:23,080 --> 00:03:25,880 Speaker 1: And if they don't? I sat there and I said 67 00:03:25,880 --> 00:03:27,720 Speaker 1: to myself, what if they rent the space? What if 68 00:03:27,720 --> 00:03:30,480 Speaker 1: they don't own the building? Will a landlord accommodate that? 69 00:03:30,520 --> 00:03:34,239 Speaker 1: Will they? And how will they force people to electrify 70 00:03:34,360 --> 00:03:36,840 Speaker 1: parking lots, to make charging stations, to make places for 71 00:03:36,880 --> 00:03:39,040 Speaker 1: cars to park for the electric vehicles? And I just 72 00:03:39,080 --> 00:03:41,080 Speaker 1: started kicking it around in my head. But what I 73 00:03:41,160 --> 00:03:43,760 Speaker 1: ultimately came to and we're we're running our our our 74 00:03:43,840 --> 00:03:46,400 Speaker 1: Our waiter came into it was we were talking about 75 00:03:46,480 --> 00:03:48,880 Speaker 1: how many cars does he own and does he ever 76 00:03:49,000 --> 00:03:51,360 Speaker 1: envision using Uber? And you know, he said it's hard 77 00:03:51,400 --> 00:03:53,320 Speaker 1: for him because he has four kids and he can't 78 00:03:53,360 --> 00:03:57,600 Speaker 1: imagine buying you know, he needs cars, his wife needs 79 00:03:57,600 --> 00:04:00,120 Speaker 1: to take kids to different places all the time. And 80 00:04:00,640 --> 00:04:02,200 Speaker 1: you know, maybe as the kids get older, they were 81 00:04:02,200 --> 00:04:06,520 Speaker 1: to Uber. But you know the point becomes at some 82 00:04:06,720 --> 00:04:11,240 Speaker 1: stage in all of this change in transition, I think 83 00:04:11,280 --> 00:04:14,200 Speaker 1: the day will come when and and you know, you 84 00:04:14,240 --> 00:04:16,200 Speaker 1: know by all means email me Ron at car doctor 85 00:04:16,279 --> 00:04:19,200 Speaker 1: show dot com. If you think I'm wrong where you're 86 00:04:19,240 --> 00:04:21,159 Speaker 1: going to dial up and tell the uber Hey, I 87 00:04:21,160 --> 00:04:23,160 Speaker 1: want to go down to the diner on Main Street. 88 00:04:24,560 --> 00:04:27,400 Speaker 1: They won't need a parking spot for every car. And 89 00:04:27,440 --> 00:04:30,040 Speaker 1: then when you're done, Hey, you know that that self 90 00:04:30,200 --> 00:04:33,400 Speaker 1: driving or that uber car is going to show up 91 00:04:34,080 --> 00:04:36,080 Speaker 1: and I need to go home. I need to go 92 00:04:36,160 --> 00:04:37,600 Speaker 1: back to the house, right, I need to go back 93 00:04:37,600 --> 00:04:40,160 Speaker 1: to my place of business. And it will be automated 94 00:04:40,200 --> 00:04:43,240 Speaker 1: pick up and drop off and might work in certain 95 00:04:43,240 --> 00:04:45,920 Speaker 1: parts of the country, but will it work in every 96 00:04:45,920 --> 00:04:49,400 Speaker 1: part of the country. And you know the answer is 97 00:04:49,440 --> 00:04:52,240 Speaker 1: I don't know. And I think about the cost and 98 00:04:52,240 --> 00:04:56,200 Speaker 1: then I think about this cost spread out over such 99 00:04:56,240 --> 00:05:01,520 Speaker 1: a large scale, and where will the money come from? Uh? 100 00:05:01,560 --> 00:05:03,280 Speaker 1: You know what did the government just pass at one 101 00:05:03,279 --> 00:05:07,279 Speaker 1: point two trillion dollar bill or it's pending legislation for 102 00:05:07,320 --> 00:05:09,360 Speaker 1: the president to sign. I haven't caught up to it yet. 103 00:05:10,000 --> 00:05:13,520 Speaker 1: And you know, you think about the financial impact of 104 00:05:13,560 --> 00:05:19,159 Speaker 1: all of this and what we're about to try and achieve, 105 00:05:20,839 --> 00:05:24,240 Speaker 1: and it will drastically change the look of the country. 106 00:05:24,240 --> 00:05:28,400 Speaker 1: It will drastically change how we get around. You know, 107 00:05:28,920 --> 00:05:34,400 Speaker 1: if we don't have um the ability for mass transit everywhere, 108 00:05:34,440 --> 00:05:36,240 Speaker 1: and I think some parts of the country aren't able 109 00:05:36,240 --> 00:05:38,240 Speaker 1: to do mass transit. It's just it's just not in 110 00:05:38,279 --> 00:05:42,799 Speaker 1: their either their geographical structure or their economic structure and support. 111 00:05:43,680 --> 00:05:46,440 Speaker 1: And if people can't go out and buy quote unquote 112 00:05:46,480 --> 00:05:49,520 Speaker 1: cheap cars, you know, if that if that three to 113 00:05:49,600 --> 00:05:53,680 Speaker 1: five thousand dollar cheap gasoline or whatever vehicle, whatever powered 114 00:05:53,720 --> 00:05:57,000 Speaker 1: vehicle out there isn't out there, how will people get around? 115 00:05:58,720 --> 00:06:00,839 Speaker 1: But then how will that diner owner, how will that 116 00:06:00,920 --> 00:06:05,600 Speaker 1: restaurant owner be able to survive in in terms of 117 00:06:06,080 --> 00:06:12,120 Speaker 1: having to do electrifying the parking lot. It's gonna be 118 00:06:12,160 --> 00:06:14,080 Speaker 1: a very different world. It's very hard for me to 119 00:06:14,160 --> 00:06:16,800 Speaker 1: get my head around. I think, you know, as as 120 00:06:16,839 --> 00:06:18,640 Speaker 1: I've said before, I'll say it again. I think the 121 00:06:18,640 --> 00:06:24,719 Speaker 1: future is electric delivery vehicles, some electric police patrol vehicles, 122 00:06:24,760 --> 00:06:29,640 Speaker 1: security vehicles, and parking lots of colleges and and building complexes, 123 00:06:29,839 --> 00:06:33,560 Speaker 1: you know, planned routes, you know, postal service. Definitely electric vehicles. 124 00:06:34,720 --> 00:06:37,480 Speaker 1: But I think the electrification of the entire thing is 125 00:06:37,560 --> 00:06:41,880 Speaker 1: going to take longer than they realize. I just I'm 126 00:06:41,920 --> 00:06:43,680 Speaker 1: just curious how they think all of this is gonna 127 00:06:43,720 --> 00:06:46,520 Speaker 1: happen because they can legislate anything they want into existence. 128 00:06:47,080 --> 00:06:52,120 Speaker 1: Whether or not it actually works is another story. And 129 00:06:52,960 --> 00:06:57,719 Speaker 1: I think there's a much deeper impact ranging looming than we, uh, 130 00:06:57,720 --> 00:07:01,080 Speaker 1: than we realize, you know. I said to I said 131 00:07:01,080 --> 00:07:03,200 Speaker 1: to Ronny as we were finishing up the meal, I said, 132 00:07:03,240 --> 00:07:07,039 Speaker 1: do you ever see the moment when you know you'll 133 00:07:07,080 --> 00:07:10,720 Speaker 1: get rid of your car and and go to, uh, 134 00:07:10,760 --> 00:07:14,160 Speaker 1: you know, an uber situation? And he said, yes, he 135 00:07:14,200 --> 00:07:16,040 Speaker 1: has people now, you know, people that come in and 136 00:07:16,040 --> 00:07:18,040 Speaker 1: you know, he waits on them now and they do it. 137 00:07:18,400 --> 00:07:21,840 Speaker 1: But there are always people without kids. He notices that, 138 00:07:21,880 --> 00:07:25,400 Speaker 1: you know, they're they're they're seniors, they're older, they're you know, 139 00:07:25,480 --> 00:07:28,800 Speaker 1: they're people that are you know, by themselves and they 140 00:07:28,840 --> 00:07:30,800 Speaker 1: don't have to get kids into four or five different 141 00:07:30,840 --> 00:07:33,200 Speaker 1: places during the course of a Saturday or or a 142 00:07:33,280 --> 00:07:35,760 Speaker 1: weeknight event or a hockey game or whatever it is 143 00:07:35,760 --> 00:07:40,280 Speaker 1: they're going to. So if electrification happens at the level 144 00:07:40,320 --> 00:07:42,600 Speaker 1: they wanted to happen, and if if we do change 145 00:07:42,600 --> 00:07:45,800 Speaker 1: and become uber and self driving and everything else, I 146 00:07:45,920 --> 00:07:50,800 Speaker 1: really think that, um, there's gonna be some adjustment. We'll 147 00:07:50,840 --> 00:07:52,760 Speaker 1: say it like that for us all to uh for 148 00:07:52,840 --> 00:07:55,880 Speaker 1: us all to achieve. So, hey, coming up this hour, 149 00:07:56,000 --> 00:07:59,720 Speaker 1: we've got Ben Johnson of Mitchell Mitchell one joining us 150 00:07:59,720 --> 00:08:01,240 Speaker 1: a little later run down around the bottom of the 151 00:08:01,280 --> 00:08:02,800 Speaker 1: hour to talk about well what does it take to 152 00:08:03,080 --> 00:08:06,680 Speaker 1: write and talk about repair software for electric and a 153 00:08:06,880 --> 00:08:10,000 Speaker 1: DOS vehicles and uh, some of the information that's involved 154 00:08:10,000 --> 00:08:12,600 Speaker 1: in just keeping mechanics current with what they're trying to fix. 155 00:08:13,120 --> 00:08:15,120 Speaker 1: And always great to talk to Ben Johnson and the 156 00:08:15,160 --> 00:08:17,040 Speaker 1: folks at Mitchell w we're talking to him and we'll 157 00:08:17,080 --> 00:08:19,440 Speaker 1: be taking your calls at eight five five zero nine 158 00:08:19,520 --> 00:08:21,800 Speaker 1: nine zero zero right after this, So don't forget to 159 00:08:21,800 --> 00:08:23,520 Speaker 1: return on Ron and ay in the Car Doctor. We'll 160 00:08:23,560 --> 00:08:42,520 Speaker 1: be back right after this when you get keep Ron's 161 00:08:42,559 --> 00:08:45,600 Speaker 1: number handy eight five five five six zero nine nine 162 00:08:45,720 --> 00:08:48,440 Speaker 1: zero zero for when you really need advice on your car. 163 00:08:48,880 --> 00:08:51,520 Speaker 1: Here's Rob. Hey, let's get over and talk to Rich 164 00:08:51,600 --> 00:08:54,160 Speaker 1: a return call about his ninety five bird. Rich, welcome 165 00:08:54,160 --> 00:08:56,520 Speaker 1: back to the Car Doctor. Can just give everybody a 166 00:08:56,559 --> 00:08:58,240 Speaker 1: quick update on what was wrong with this car and 167 00:08:58,240 --> 00:09:02,560 Speaker 1: where it stands now? Yes, sure, thanks, thanks for taking 168 00:09:02,600 --> 00:09:06,840 Speaker 1: my call. So this is a bird and it's V eight, 169 00:09:07,280 --> 00:09:11,920 Speaker 1: it's five speed, and what's happening is that it gets 170 00:09:11,920 --> 00:09:16,360 Speaker 1: a real serious miss between seventeen hundred and two thousand 171 00:09:16,520 --> 00:09:19,320 Speaker 1: rpm when you put a load on it. It doesn't 172 00:09:19,360 --> 00:09:21,800 Speaker 1: do it. In the garage. You have to be going 173 00:09:21,880 --> 00:09:25,200 Speaker 1: up a slight hill. Um, it drops about three cylinders 174 00:09:25,240 --> 00:09:29,000 Speaker 1: when this happens, but throughout the other rpm range it 175 00:09:29,080 --> 00:09:32,760 Speaker 1: runs fine. So the last thing we were talking about 176 00:09:32,960 --> 00:09:38,040 Speaker 1: was a knock sensor, and I checked the specifications for 177 00:09:38,080 --> 00:09:41,080 Speaker 1: the knock sensor and I checked it out electrically and 178 00:09:41,160 --> 00:09:43,480 Speaker 1: it seemed okay, but you asked me to do a 179 00:09:43,520 --> 00:09:47,760 Speaker 1: functional test and it didn't. It didn't retard the timing 180 00:09:47,920 --> 00:09:50,320 Speaker 1: when I tapped on the side of the block with 181 00:09:50,520 --> 00:09:56,040 Speaker 1: a bar and a small hammer. So, um, actually I 182 00:09:56,160 --> 00:09:59,080 Speaker 1: replaced the knock sensor since I too called your last 183 00:09:59,480 --> 00:10:02,240 Speaker 1: I took the oh went out and that seems it 184 00:10:02,360 --> 00:10:05,960 Speaker 1: produces Millie bolts a c and that it is the 185 00:10:06,000 --> 00:10:10,600 Speaker 1: new one produced Millie Bolts a CBS seventy Millie bolts. 186 00:10:10,640 --> 00:10:13,440 Speaker 1: So I have a new knock sensor in there. And 187 00:10:13,480 --> 00:10:17,280 Speaker 1: then you also asked me to change the distributor right, 188 00:10:17,320 --> 00:10:23,160 Speaker 1: because it isn't your distributor or non factory distributor. That's correct, Yes, 189 00:10:23,200 --> 00:10:26,040 Speaker 1: it is, so I took. I took that out. I 190 00:10:26,120 --> 00:10:28,439 Speaker 1: borrowed one from a friend of mine that is a 191 00:10:28,440 --> 00:10:32,200 Speaker 1: factory distributor. He works on a lot of classic cars. 192 00:10:32,280 --> 00:10:34,680 Speaker 1: He keeps it as a tool, and I put it 193 00:10:34,720 --> 00:10:38,960 Speaker 1: in and I still have the same problem, and refresh 194 00:10:39,040 --> 00:10:41,839 Speaker 1: my memory. What made us? What pointed? Because something along 195 00:10:41,880 --> 00:10:44,560 Speaker 1: the way here pointed us towards this as an ignition issue. 196 00:10:45,200 --> 00:10:49,880 Speaker 1: Was it disconnecting the timing, disconnecting the set timing connector, Yes, 197 00:10:49,920 --> 00:10:54,840 Speaker 1: it is, it's right. Disconnecting the timing connector UM makes 198 00:10:55,000 --> 00:10:57,720 Speaker 1: the car run sign on. So I've got to set 199 00:10:57,760 --> 00:11:01,880 Speaker 1: it six degrees based timing. So if I disconnect the 200 00:11:01,960 --> 00:11:06,040 Speaker 1: electronics spark timing from the computer, the car runs fine. 201 00:11:06,840 --> 00:11:09,400 Speaker 1: In fact, I okay, well, I only I don't even 202 00:11:09,440 --> 00:11:12,000 Speaker 1: get into that. I advanced the timing and I ran 203 00:11:12,040 --> 00:11:14,160 Speaker 1: it on the street. I advanced it to twelve degrees 204 00:11:14,200 --> 00:11:16,320 Speaker 1: and I ran on the street. It ran good. And 205 00:11:16,360 --> 00:11:18,719 Speaker 1: then so then we were pointing to knock sensor to 206 00:11:19,160 --> 00:11:23,560 Speaker 1: because that's involved with the reducing the timing, and I 207 00:11:23,600 --> 00:11:26,200 Speaker 1: can't get a functional test to work. So if we 208 00:11:26,240 --> 00:11:28,959 Speaker 1: can't get a functional test to pass with knock sensor, 209 00:11:30,040 --> 00:11:31,880 Speaker 1: if you left the knock I don't think it will 210 00:11:31,920 --> 00:11:34,640 Speaker 1: do anything. But if you left the knock sensor unplugged 211 00:11:36,040 --> 00:11:38,840 Speaker 1: with this car, or did we try this with this car, 212 00:11:38,920 --> 00:11:42,959 Speaker 1: set a code forty three or any fault code. It 213 00:11:43,040 --> 00:11:46,120 Speaker 1: does set a code immediately, Yeah, it sets a code. 214 00:11:46,160 --> 00:11:48,240 Speaker 1: I didn't check the code, so I don't know whether 215 00:11:48,240 --> 00:11:50,240 Speaker 1: it's forty three or not, but I suppose it is 216 00:11:50,360 --> 00:11:54,640 Speaker 1: because three is the knock sensor, right is the knock 217 00:11:54,679 --> 00:11:59,360 Speaker 1: sensor immediately. I didn't see or hear timing. So my 218 00:11:59,559 --> 00:12:01,800 Speaker 1: question and is if you're and it sounds like you're 219 00:12:01,800 --> 00:12:04,160 Speaker 1: doing the functional test right you're test you're tapping right 220 00:12:04,160 --> 00:12:06,960 Speaker 1: next to the knock sensor. You know back in the 221 00:12:07,040 --> 00:12:09,079 Speaker 1: day when we would you know, when more of these 222 00:12:09,120 --> 00:12:11,880 Speaker 1: were around thirty years ago. If we tapped and we 223 00:12:11,920 --> 00:12:14,840 Speaker 1: didn't see a result and the knock sensor, we would 224 00:12:14,840 --> 00:12:17,160 Speaker 1: test it. There was there was a voltage test somewhere 225 00:12:17,160 --> 00:12:19,240 Speaker 1: where we could measure voltage coming out of the Knox 226 00:12:19,320 --> 00:12:21,760 Speaker 1: sense or the college word is p C electric is 227 00:12:21,760 --> 00:12:23,800 Speaker 1: what a knock sensor is? It creates its own signal 228 00:12:24,280 --> 00:12:27,520 Speaker 1: um uh. You know at that point if it didn't, 229 00:12:27,559 --> 00:12:30,880 Speaker 1: do you know a signal input and rechard spark timing 230 00:12:30,880 --> 00:12:33,719 Speaker 1: like the computer wanted. Although now I'm confused because it 231 00:12:33,800 --> 00:12:36,640 Speaker 1: must be retarding spark because if you leave it unplug 232 00:12:36,760 --> 00:12:38,679 Speaker 1: that sets a fault code. If you leave it plugged in, 233 00:12:39,040 --> 00:12:42,120 Speaker 1: it does not. The computer is either completely cock eyed 234 00:12:42,320 --> 00:12:47,440 Speaker 1: or it's running a self test in passing right right, Yes, 235 00:12:47,640 --> 00:12:50,000 Speaker 1: I agree, I agree something. I think something's wrong with 236 00:12:50,040 --> 00:12:54,120 Speaker 1: the computer. Well, I'm starting to think that, and I 237 00:12:54,200 --> 00:12:57,240 Speaker 1: wonder if a replacement is available. But then if the 238 00:12:57,320 --> 00:13:01,120 Speaker 1: replacements available, will you be able to find I'm trying 239 00:13:01,120 --> 00:13:03,520 Speaker 1: to remember in ninety I think it's gonna be a memical. 240 00:13:04,640 --> 00:13:08,040 Speaker 1: Is the prompt chip required? And are you gonna be 241 00:13:08,080 --> 00:13:13,040 Speaker 1: able to find one? And I don't know. Um, I 242 00:13:13,120 --> 00:13:16,240 Speaker 1: looked I can get I can get a remanufactured computer 243 00:13:16,840 --> 00:13:22,240 Speaker 1: and that's about a hundred dollars from uh, well, I 244 00:13:22,240 --> 00:13:23,800 Speaker 1: don't know the name of it. I can't think of 245 00:13:23,800 --> 00:13:29,800 Speaker 1: the name right now. It begins with this seat right yeah. 246 00:13:29,800 --> 00:13:32,640 Speaker 1: And and there's there's a lot of choices for for 247 00:13:32,720 --> 00:13:36,959 Speaker 1: reman stuff out there, and you know the issue is 248 00:13:37,000 --> 00:13:40,600 Speaker 1: gonna be um and there's no way to measure fuel 249 00:13:40,640 --> 00:13:42,839 Speaker 1: trim on that. I think when the fault occurs, I 250 00:13:42,840 --> 00:13:47,080 Speaker 1: don't think it's going to be accurate enough. And you know, 251 00:13:47,120 --> 00:13:50,200 Speaker 1: in terms of what you're trying to do, I wonder 252 00:13:50,400 --> 00:13:54,200 Speaker 1: if someone makes a replacement that you could dial in 253 00:13:54,280 --> 00:13:58,600 Speaker 1: your own Spark advance, you know, curve set up and 254 00:13:58,640 --> 00:14:02,000 Speaker 1: do away with the E S to A and eliminated. 255 00:14:02,720 --> 00:14:05,080 Speaker 1: Because at this point, I don't know. I think we're 256 00:14:05,080 --> 00:14:13,440 Speaker 1: both in agreement. This this really sounds like something Spark related. Agreed, Yes, yeah, um. 257 00:14:13,480 --> 00:14:16,360 Speaker 1: And and also I can get I can get a 258 00:14:16,440 --> 00:14:22,200 Speaker 1: chip from Hypertech that replaces the mem cow the prom chip. 259 00:14:22,920 --> 00:14:26,560 Speaker 1: But the Hypertech chip is called a piggyback chip and 260 00:14:26,680 --> 00:14:31,040 Speaker 1: you plug it into the existing chip, your existing them 261 00:14:31,840 --> 00:14:34,720 Speaker 1: your existing PROMP chip. So that's really not what I 262 00:14:34,800 --> 00:14:37,640 Speaker 1: want because I could still have the same problem under 263 00:14:38,360 --> 00:14:43,640 Speaker 1: mine with mine. Okay, So no, I haven't found anybody. 264 00:14:43,680 --> 00:14:46,480 Speaker 1: I haven't found somebody who could who hasn't as a 265 00:14:46,560 --> 00:14:50,040 Speaker 1: prom chip for this cause I think at this point 266 00:14:50,760 --> 00:14:56,360 Speaker 1: swapping a computer is probably a valid argument. And here's why, 267 00:14:56,800 --> 00:14:58,280 Speaker 1: you know, and I just want to review this so 268 00:14:58,320 --> 00:15:00,400 Speaker 1: I make sure we're both on the same page that 269 00:15:00,440 --> 00:15:04,280 Speaker 1: I'm understanding he correctly. With the knock sensor plugged in, 270 00:15:05,160 --> 00:15:09,080 Speaker 1: you've tapped at the engine block next to the knock sensor, 271 00:15:09,520 --> 00:15:14,680 Speaker 1: and it does not retard timing. Okay, And if you 272 00:15:14,920 --> 00:15:18,040 Speaker 1: if you the one right, and if you unplug the 273 00:15:18,080 --> 00:15:21,200 Speaker 1: knock sensor, you set some sort of a fault code, 274 00:15:21,240 --> 00:15:22,800 Speaker 1: go in and retrieve the code, just for the heck 275 00:15:22,800 --> 00:15:27,160 Speaker 1: of it. Let's be scientific, right, So so the circuit 276 00:15:27,240 --> 00:15:31,640 Speaker 1: is somehow working, I guess the next step would be 277 00:15:31,680 --> 00:15:33,560 Speaker 1: and I don't know how we could do this because 278 00:15:33,560 --> 00:15:36,560 Speaker 1: you'd be going down the road at two thousand rpm. 279 00:15:36,600 --> 00:15:39,840 Speaker 1: It would be great if we could see the you know, 280 00:15:39,880 --> 00:15:44,560 Speaker 1: watch timing trying to advance or not advance when the 281 00:15:44,600 --> 00:15:48,960 Speaker 1: problem happens. To see is the computer hiccupping and and misbehaving, 282 00:15:49,400 --> 00:15:52,280 Speaker 1: if you know what I'm saying, I do know what 283 00:15:52,320 --> 00:15:55,200 Speaker 1: you're saying. You know so I don't think there's a 284 00:15:55,240 --> 00:15:57,560 Speaker 1: way to do it because it only happens on the 285 00:15:57,640 --> 00:15:59,880 Speaker 1: road under load unless you can get the carn or 286 00:16:00,000 --> 00:16:02,480 Speaker 1: your wheel drive Dino, And that's probably too much work 287 00:16:02,520 --> 00:16:04,640 Speaker 1: at this point. It's going to be cheaper if you 288 00:16:04,640 --> 00:16:07,480 Speaker 1: can find one to put a hundred dollar PCM in 289 00:16:07,520 --> 00:16:11,920 Speaker 1: with a different memicale. If you can find one, okay, 290 00:16:12,200 --> 00:16:14,360 Speaker 1: I can make you feel better, Rich, Hey, Rich, I 291 00:16:14,360 --> 00:16:17,280 Speaker 1: can make you feel better. Imagine if this was a 292 00:16:17,360 --> 00:16:20,080 Speaker 1: zero six Corvette. You just spent a hundred fifty dollars 293 00:16:20,120 --> 00:16:24,160 Speaker 1: on it, right, and thirty years from now, you're not 294 00:16:24,200 --> 00:16:25,760 Speaker 1: gonna be able to get a computer, and you're gonna 295 00:16:25,800 --> 00:16:28,000 Speaker 1: have to You're gonna have to trash the car. Imagine 296 00:16:28,040 --> 00:16:31,560 Speaker 1: that whole conversation. I know, I've been working on this 297 00:16:31,600 --> 00:16:33,640 Speaker 1: car for four months, and I don't want to trash it, right, 298 00:16:33,840 --> 00:16:37,880 Speaker 1: but nobody can fix it. Nobody can fix anyway anyway. Um, 299 00:16:38,480 --> 00:16:41,760 Speaker 1: I've listen to this. I've had the car jacked up 300 00:16:41,760 --> 00:16:44,400 Speaker 1: in the garage, off the ground with the rear wheels. 301 00:16:44,920 --> 00:16:47,600 Speaker 1: Go in the car, put it in second gear, loaded 302 00:16:47,720 --> 00:16:50,800 Speaker 1: up with the with the break in the parking break, 303 00:16:51,240 --> 00:16:54,160 Speaker 1: and I can get it to fault in the garage. 304 00:16:54,920 --> 00:16:57,880 Speaker 1: Now if if you could. I can't do that consistently 305 00:16:57,920 --> 00:17:00,600 Speaker 1: because it's hard on the break and it's hard keeping 306 00:17:00,600 --> 00:17:04,000 Speaker 1: it keeping it running at the same time. But anyway, UM, 307 00:17:04,040 --> 00:17:06,080 Speaker 1: what would you say if I could do that again? 308 00:17:06,400 --> 00:17:08,680 Speaker 1: If I do that again, what what are you suggesting 309 00:17:08,720 --> 00:17:11,640 Speaker 1: I do with the time. Well, so let's let's say 310 00:17:11,680 --> 00:17:14,679 Speaker 1: you can do that, all right? Yeah, and you know 311 00:17:15,080 --> 00:17:17,560 Speaker 1: so you would just prove our theory that you could 312 00:17:17,640 --> 00:17:19,760 Speaker 1: watch the timing light. And this is getting a little 313 00:17:19,800 --> 00:17:22,840 Speaker 1: hairy now, because somebody's under the car two grand rolling 314 00:17:22,880 --> 00:17:29,000 Speaker 1: along at and you're tapping the block and you're watching timing. 315 00:17:30,240 --> 00:17:33,400 Speaker 1: You know, um, you should see timing retard if if 316 00:17:33,440 --> 00:17:38,360 Speaker 1: the computer is doing its job, right, Okay, I don't. 317 00:17:38,440 --> 00:17:42,399 Speaker 1: I think it's too dangerous for somebody later. That's my 318 00:17:42,440 --> 00:17:47,520 Speaker 1: point this, Yeah, that's that's my point. It's not like 319 00:17:47,560 --> 00:17:51,600 Speaker 1: I could. Yeah, at last thought, Richard, you disconnected the 320 00:17:51,600 --> 00:17:55,399 Speaker 1: e g R valve on this right, Yeah, yeah, Okay, 321 00:17:55,440 --> 00:17:57,280 Speaker 1: we went through that. I thought we did. Go try 322 00:17:57,280 --> 00:17:59,919 Speaker 1: and find a PCM and a memicale. See what that 323 00:18:00,040 --> 00:18:01,800 Speaker 1: does for you. If you can find one, let's let's 324 00:18:01,800 --> 00:18:03,520 Speaker 1: get that in the car. At this point, it's worth 325 00:18:03,560 --> 00:18:06,160 Speaker 1: the argument and it's worth the effort. I think that's 326 00:18:06,160 --> 00:18:07,960 Speaker 1: our next step and then we can talk again. I'm 327 00:18:08,000 --> 00:18:09,919 Speaker 1: running any in the car doctor. We are back right 328 00:18:09,960 --> 00:18:28,879 Speaker 1: after this. Don't go away. Welcome back, listeners, run an 329 00:18:28,880 --> 00:18:30,439 Speaker 1: any in the car doctor. You know, I've said it 330 00:18:30,480 --> 00:18:32,000 Speaker 1: for years and I seem to start every one of 331 00:18:32,000 --> 00:18:36,040 Speaker 1: these interviews the same way in that without information, this 332 00:18:36,160 --> 00:18:39,600 Speaker 1: industry would be sunk we couldn't fix cars. You couldn't 333 00:18:39,600 --> 00:18:43,080 Speaker 1: get your car fixed, and it's only going to continue 334 00:18:43,119 --> 00:18:46,200 Speaker 1: to evolve in that direction going forward. We've just we 335 00:18:46,200 --> 00:18:48,879 Speaker 1: we need information, right, we don't know what we don't know, 336 00:18:48,920 --> 00:18:50,919 Speaker 1: and we've got to find out what to know. So 337 00:18:51,040 --> 00:18:52,919 Speaker 1: here to talk to us today is Ben Johnson. He 338 00:18:53,119 --> 00:18:56,359 Speaker 1: is the director of product management for the folks over 339 00:18:56,400 --> 00:18:58,480 Speaker 1: at Mitchell One. Mitchell One one of the leaders, if 340 00:18:58,520 --> 00:19:01,000 Speaker 1: not the leader, in the industry for in formation, and 341 00:19:01,200 --> 00:19:02,920 Speaker 1: we're happy to have them with us today. Ben, thanks 342 00:19:02,960 --> 00:19:05,120 Speaker 1: for taking the time. I know you're busy, just having 343 00:19:05,119 --> 00:19:07,480 Speaker 1: gotten back from Apex. It was a big trip this year, right, 344 00:19:08,160 --> 00:19:10,840 Speaker 1: it was a big trip Roun. I appreciate the time 345 00:19:10,840 --> 00:19:12,800 Speaker 1: to be on though, but yeah, we had a lot 346 00:19:12,800 --> 00:19:15,600 Speaker 1: of fun there. Um, let's start with the basics. I 347 00:19:15,640 --> 00:19:18,000 Speaker 1: always liked every time we do one of these UM 348 00:19:18,080 --> 00:19:21,520 Speaker 1: interviews when we talk about information, you know, to give 349 00:19:21,600 --> 00:19:24,720 Speaker 1: us a perspective. In nineteen sixty five, I think the 350 00:19:24,840 --> 00:19:29,360 Speaker 1: number was five thousand pages of information on an annual basis, 351 00:19:30,359 --> 00:19:33,720 Speaker 1: and then it grew. I think it became five million 352 00:19:34,000 --> 00:19:38,040 Speaker 1: about fifteen years ago. Any idea how many what what 353 00:19:38,119 --> 00:19:41,560 Speaker 1: the number of pages of data or information are published 354 00:19:41,640 --> 00:19:45,399 Speaker 1: or required to be published for manufacturers for for repair 355 00:19:45,440 --> 00:19:49,520 Speaker 1: of vehicles currently. That's a really good question, Roun. I'll 356 00:19:49,560 --> 00:19:51,720 Speaker 1: bet you that it's at least three times that number. 357 00:19:51,720 --> 00:19:53,840 Speaker 1: I'll bet it's at least fifteen million. I don't know 358 00:19:53,920 --> 00:19:57,639 Speaker 1: the number. We don't buy pages anymore because it's all electronic. 359 00:19:57,720 --> 00:20:00,320 Speaker 1: But I can tell you we keep a you know, 360 00:20:00,480 --> 00:20:03,199 Speaker 1: we keep an editorial staff here of about you know, 361 00:20:04,280 --> 00:20:08,920 Speaker 1: probably fifty sixty people, and we have contractors, and it's 362 00:20:08,920 --> 00:20:12,080 Speaker 1: everything we can do to keep up with the the 363 00:20:12,080 --> 00:20:15,720 Speaker 1: the continued growth of this information and as you said, 364 00:20:15,760 --> 00:20:19,080 Speaker 1: as we look at you know, the more modern features, 365 00:20:19,119 --> 00:20:21,199 Speaker 1: the you know what I call the electrification of the 366 00:20:21,280 --> 00:20:25,399 Speaker 1: vehicle with safety systems and and you know, all the 367 00:20:25,440 --> 00:20:29,320 Speaker 1: other stuff that's coming at us, the electrical diagnosis and 368 00:20:29,920 --> 00:20:33,040 Speaker 1: diagram needs and things like that just are exponentially growing. 369 00:20:33,040 --> 00:20:34,800 Speaker 1: It's not even just at a few pages a year. 370 00:20:34,840 --> 00:20:38,639 Speaker 1: It's like it's crazy. It's leaps and bounds. DOS A 371 00:20:38,840 --> 00:20:41,119 Speaker 1: DOS was a big buzzword this year, and I know 372 00:20:41,160 --> 00:20:43,680 Speaker 1: it was big at APEX. Uh you know, how are 373 00:20:43,720 --> 00:20:46,080 Speaker 1: you and you know you were one of the first 374 00:20:46,080 --> 00:20:48,160 Speaker 1: to come up with the a DOS attached right into 375 00:20:48,160 --> 00:20:51,520 Speaker 1: the software for repair information, look up, how are you 376 00:20:51,640 --> 00:20:54,399 Speaker 1: keeping up with a DOS? What have you learned? What 377 00:20:54,480 --> 00:20:56,359 Speaker 1: can you tell us? You know, where did you make 378 00:20:56,400 --> 00:20:58,679 Speaker 1: your mistakes if any, and how did you recover from it? 379 00:20:58,680 --> 00:21:00,840 Speaker 1: Because it was a big year for the AI DOS 380 00:21:01,440 --> 00:21:05,320 Speaker 1: term and repair in phone need. Yeah, ADOS is a 381 00:21:05,359 --> 00:21:09,000 Speaker 1: really interesting ron so you know the so as you 382 00:21:09,040 --> 00:21:11,639 Speaker 1: just pointed out, So, AIDOS is kind of an interesting subject, right, 383 00:21:11,680 --> 00:21:14,639 Speaker 1: because it's kind of a a DOS is a category 384 00:21:14,720 --> 00:21:17,160 Speaker 1: that we invented as an industry. Right, if you look 385 00:21:17,200 --> 00:21:19,560 Speaker 1: at a lot of the O e M literature, you 386 00:21:19,600 --> 00:21:22,280 Speaker 1: won't find you go to O e M Service Information 387 00:21:22,320 --> 00:21:25,040 Speaker 1: and try to find something about AIDS, usually you won't 388 00:21:25,040 --> 00:21:28,399 Speaker 1: find anything, but you'll find something about radar cruise control 389 00:21:28,480 --> 00:21:30,800 Speaker 1: or about blind spot monitors, right, which are all these 390 00:21:31,200 --> 00:21:33,880 Speaker 1: kind of systems that we kind of lumped together and said, hey, 391 00:21:33,880 --> 00:21:36,800 Speaker 1: this is all part of a DOS. So you know, 392 00:21:36,880 --> 00:21:41,640 Speaker 1: it's it's an intriguing problem because anybody that believes they're 393 00:21:41,640 --> 00:21:44,400 Speaker 1: not working on ADA systems is kind of fooling themselves 394 00:21:45,080 --> 00:21:48,720 Speaker 1: because these systems rely on a whole network of cameras 395 00:21:48,720 --> 00:21:51,360 Speaker 1: and sensors and things that are around the vehicle, and 396 00:21:51,560 --> 00:21:53,680 Speaker 1: you can't replace a radiator on a lot of cars 397 00:21:53,680 --> 00:21:56,120 Speaker 1: without moving a little black box out of the way 398 00:21:56,119 --> 00:21:59,080 Speaker 1: that happens to be the forward radar box and put 399 00:21:59,040 --> 00:22:00,679 Speaker 1: it in it back in play. And what you may 400 00:22:00,760 --> 00:22:02,440 Speaker 1: or may not know is that when you did that, 401 00:22:02,920 --> 00:22:05,600 Speaker 1: you cause that device to need to be calibrated. Right, 402 00:22:05,640 --> 00:22:08,280 Speaker 1: So we know there's a lot of need out there 403 00:22:08,320 --> 00:22:12,639 Speaker 1: for calibration. But because ADOS wasn't really a recognized category 404 00:22:12,760 --> 00:22:15,959 Speaker 1: in the service information, it wasn't so easy for attack 405 00:22:16,040 --> 00:22:18,400 Speaker 1: to say, I don't you know I'm replacing a radiator. 406 00:22:18,440 --> 00:22:20,040 Speaker 1: You know, I don't even look in the service manual 407 00:22:20,080 --> 00:22:22,800 Speaker 1: for that. I popped the hood, I see the mounts, 408 00:22:22,840 --> 00:22:25,159 Speaker 1: I I pulled some stuff out of the way to 409 00:22:25,160 --> 00:22:27,359 Speaker 1: get at it. I replaced it. I did my job 410 00:22:27,440 --> 00:22:30,200 Speaker 1: right and then and they're right, they did. But because 411 00:22:30,640 --> 00:22:33,880 Speaker 1: it wasn't spelled out for them, they don't know where 412 00:22:33,880 --> 00:22:36,480 Speaker 1: to go look to see what this black boxes and 413 00:22:36,480 --> 00:22:38,960 Speaker 1: should they be worried about it. So what we did 414 00:22:39,040 --> 00:22:42,959 Speaker 1: is we kind of created using AI actually are are 415 00:22:43,119 --> 00:22:46,639 Speaker 1: artificial intelligence in machine learning. We went through all the 416 00:22:46,720 --> 00:22:50,400 Speaker 1: service information because the other problem we have is servicing 417 00:22:50,440 --> 00:22:54,240 Speaker 1: every manufacturer that's sold in North America. Those guys don't 418 00:22:54,240 --> 00:22:57,000 Speaker 1: even agree on where they put things like somebody will 419 00:22:57,080 --> 00:22:59,800 Speaker 1: call you know, radar cruise control and accessory. Somebody else 420 00:22:59,880 --> 00:23:02,040 Speaker 1: might call it a safety system. Somebody might call it 421 00:23:02,359 --> 00:23:05,800 Speaker 1: something else. So we actually mind all that information out 422 00:23:05,840 --> 00:23:08,959 Speaker 1: of the service information that we already had because it 423 00:23:09,040 --> 00:23:10,840 Speaker 1: was in there. It was just a matter of finding it, 424 00:23:11,280 --> 00:23:14,480 Speaker 1: and we pulled it into this UM quick reference that 425 00:23:14,560 --> 00:23:18,280 Speaker 1: we call driver assistatas. So now, once you've identified a vehicle, 426 00:23:18,680 --> 00:23:20,880 Speaker 1: you click that button, which you don't know that's going 427 00:23:20,920 --> 00:23:23,040 Speaker 1: on in the background. Is this going through a lot 428 00:23:23,240 --> 00:23:26,320 Speaker 1: like you know, hundreds of thousands of pages of data 429 00:23:26,359 --> 00:23:28,720 Speaker 1: for that particular year, make model vehicle to pull out 430 00:23:28,760 --> 00:23:31,960 Speaker 1: anything that we recognize as an AIDOS component and pulls 431 00:23:32,000 --> 00:23:34,160 Speaker 1: it right in front of you and says, hey, by 432 00:23:34,200 --> 00:23:36,560 Speaker 1: the way, this car could could be equipped with any 433 00:23:36,640 --> 00:23:39,000 Speaker 1: of these systems. Here's what they do. Here are the 434 00:23:39,040 --> 00:23:41,920 Speaker 1: sensors and modules and things that support them. Here's when 435 00:23:41,920 --> 00:23:46,439 Speaker 1: they might need calibration UM And so that's what we've done. Now. 436 00:23:47,359 --> 00:23:51,359 Speaker 1: The reality of it is RON is that educating the 437 00:23:51,480 --> 00:23:54,640 Speaker 1: shops out there that this is available and that it's 438 00:23:54,680 --> 00:23:58,119 Speaker 1: important that you should use it, because how many shops 439 00:23:58,119 --> 00:24:01,200 Speaker 1: still resist. We were talking about that for our conversation today. 440 00:24:01,200 --> 00:24:04,639 Speaker 1: How many shops think that googling a problem solves, you know, 441 00:24:04,760 --> 00:24:08,760 Speaker 1: is the professional, practical way to go. And you know, 442 00:24:08,920 --> 00:24:11,040 Speaker 1: part of so, you know, go back to what you 443 00:24:11,040 --> 00:24:13,960 Speaker 1: were saying, is you're gonna do a radiator, You've got 444 00:24:13,960 --> 00:24:16,680 Speaker 1: to look up the procedure, right, I think I think 445 00:24:16,680 --> 00:24:19,040 Speaker 1: the shop owes the customer. Hey, I'm gonna look up 446 00:24:19,080 --> 00:24:21,040 Speaker 1: the procedure. You know, I did it on the model before, 447 00:24:21,640 --> 00:24:24,159 Speaker 1: but maybe this model with this funny black box in 448 00:24:24,200 --> 00:24:25,800 Speaker 1: the front, I don't know what that is. Let me 449 00:24:25,840 --> 00:24:27,440 Speaker 1: see if I can find out. Because if they look 450 00:24:27,480 --> 00:24:31,120 Speaker 1: up the procedure, for example, in Mitchell, they're gonna see 451 00:24:31,119 --> 00:24:33,280 Speaker 1: the a DOS mentioned as you're pointing out right, that's 452 00:24:33,359 --> 00:24:35,480 Speaker 1: that's one of the changes and improvements you guys have 453 00:24:35,560 --> 00:24:38,919 Speaker 1: made to the service information that the tech will become aware. 454 00:24:39,040 --> 00:24:41,480 Speaker 1: Oh wait a minute, this is not just something I 455 00:24:41,480 --> 00:24:43,880 Speaker 1: can on bolt and not worry about. Now. I might 456 00:24:43,880 --> 00:24:45,560 Speaker 1: have to get at the calibration and a whole bunch 457 00:24:45,600 --> 00:24:48,879 Speaker 1: of other things, right right, And you know, and what 458 00:24:49,040 --> 00:24:53,000 Speaker 1: we what's been a little bit uh disappointing frankly, is uh, 459 00:24:53,080 --> 00:24:55,560 Speaker 1: you know, it's funny because we have a mechanical products 460 00:24:55,600 --> 00:24:57,960 Speaker 1: and we have a collision based product. On the collision 461 00:24:57,960 --> 00:25:01,400 Speaker 1: product us button is clicked a lot. I mean it's 462 00:25:01,440 --> 00:25:04,040 Speaker 1: like they get it, they understand because well, and to 463 00:25:04,080 --> 00:25:05,960 Speaker 1: be fair, the car has been smacked up, so it's 464 00:25:06,600 --> 00:25:09,480 Speaker 1: you know, fairly uh intuitive that you might want to 465 00:25:09,600 --> 00:25:12,960 Speaker 1: check the AIDAS calibration and it tells you which sensors 466 00:25:12,960 --> 00:25:16,320 Speaker 1: are are could be impacted on the mechanical side, I 467 00:25:16,359 --> 00:25:18,280 Speaker 1: gotta tell you, it's far less than it should be 468 00:25:18,320 --> 00:25:20,359 Speaker 1: as far as people just checking before they do a 469 00:25:20,440 --> 00:25:22,520 Speaker 1: job whether or not this thing could have been equipped 470 00:25:22,520 --> 00:25:24,160 Speaker 1: with aidas and what they need to do about it. 471 00:25:24,359 --> 00:25:26,040 Speaker 1: And so I think it's I think we're at a 472 00:25:26,080 --> 00:25:29,879 Speaker 1: point now where the information is there, um, the education 473 00:25:30,240 --> 00:25:33,720 Speaker 1: isn't necessarily there are getting out to these these shop owners. 474 00:25:33,720 --> 00:25:37,119 Speaker 1: I don't think anybody's doing anything you know, nefarious, are 475 00:25:37,880 --> 00:25:41,120 Speaker 1: trying to trying to skirt their responsibility. I just don't 476 00:25:41,119 --> 00:25:43,399 Speaker 1: think that. I think that they're catching up to the 477 00:25:43,480 --> 00:25:45,600 Speaker 1: knowledge about what these things really mean to them, right, 478 00:25:45,640 --> 00:25:47,520 Speaker 1: and I think they've got to learn the value of 479 00:25:47,800 --> 00:25:49,280 Speaker 1: well a couple of things. I've got to learn the 480 00:25:49,320 --> 00:25:51,119 Speaker 1: value of running their shop like a shop so they 481 00:25:51,119 --> 00:25:54,760 Speaker 1: can afford the pay for service information. And they've got 482 00:25:54,800 --> 00:25:58,920 Speaker 1: to realize that diagnostics are doing a diagnosis has value. 483 00:25:59,320 --> 00:26:02,080 Speaker 1: They've got a real lies that without information, you know, 484 00:26:02,240 --> 00:26:05,720 Speaker 1: they're throwing darts at a wall. You know, in in 485 00:26:05,720 --> 00:26:08,399 Speaker 1: in two thousand five, it was five million pages of 486 00:26:08,440 --> 00:26:12,800 Speaker 1: information in one it's it's you know, twenty million pages 487 00:26:12,800 --> 00:26:15,800 Speaker 1: of information maybe if maybe a little less, a little 488 00:26:15,800 --> 00:26:19,760 Speaker 1: more in ten years when we go all electric. Because 489 00:26:19,760 --> 00:26:23,760 Speaker 1: that's where this conversation is leading. Okay, uh, you know, 490 00:26:24,080 --> 00:26:28,119 Speaker 1: what's Mitchell one going to have to do to electrify 491 00:26:28,240 --> 00:26:30,439 Speaker 1: the repair information? And how are you going to present 492 00:26:30,520 --> 00:26:33,920 Speaker 1: that to the industry? Which is that's that's a whole 493 00:26:33,920 --> 00:26:37,560 Speaker 1: another conversation, right, And that's really the you know, what 494 00:26:37,600 --> 00:26:41,000 Speaker 1: we take as a pretty serious challenges. You're right, I mean, 495 00:26:41,040 --> 00:26:43,920 Speaker 1: the volume of information has gotten so big that we 496 00:26:44,520 --> 00:26:46,639 Speaker 1: we spend a lot of our time now making that 497 00:26:46,720 --> 00:26:50,200 Speaker 1: information findable, right because the fact that you've got you know, 498 00:26:50,240 --> 00:26:53,639 Speaker 1: fifteen or twenty million pages worth of information means nothing. 499 00:26:53,760 --> 00:26:55,720 Speaker 1: Right now, all I need to know is how to 500 00:26:55,760 --> 00:26:58,760 Speaker 1: replace the alnator on this subaru, right or whatever the 501 00:26:58,760 --> 00:27:01,119 Speaker 1: car is? And and I don't want to have to 502 00:27:01,160 --> 00:27:03,680 Speaker 1: sit through all this to find it. I want to 503 00:27:03,720 --> 00:27:05,800 Speaker 1: find a bull, no matter how THEO we put it, 504 00:27:05,920 --> 00:27:07,920 Speaker 1: no matter what they called it. I want to be 505 00:27:07,960 --> 00:27:11,199 Speaker 1: able to type alternator and get what I need about it. 506 00:27:11,240 --> 00:27:13,240 Speaker 1: And that's what we spend a lot of time focusing on, 507 00:27:13,320 --> 00:27:15,960 Speaker 1: is trying to get the information to them that they need, 508 00:27:16,080 --> 00:27:18,080 Speaker 1: not more or not less, just what they're what they 509 00:27:18,119 --> 00:27:20,359 Speaker 1: need because we're just there. We just want to fix 510 00:27:20,359 --> 00:27:22,040 Speaker 1: the car and get onto the next one. Hey, you 511 00:27:22,040 --> 00:27:23,960 Speaker 1: know what, Ben, sit Tight. Let's let's let me pull 512 00:27:24,000 --> 00:27:26,479 Speaker 1: over and take a pause when we come back. You know, 513 00:27:26,640 --> 00:27:29,880 Speaker 1: I was reading the reviews and the conversations from APEX 514 00:27:30,320 --> 00:27:32,879 Speaker 1: and um, you guys made some stunning announcements about your 515 00:27:32,880 --> 00:27:35,639 Speaker 1: wiring diagrams. I want to talk about that, and I 516 00:27:35,720 --> 00:27:37,600 Speaker 1: just want to touch on the electric car and know 517 00:27:37,760 --> 00:27:41,760 Speaker 1: you're you're you're making presentations now to the industry about 518 00:27:41,760 --> 00:27:44,160 Speaker 1: the electrification process. We'll have about four or five minutes 519 00:27:44,160 --> 00:27:46,280 Speaker 1: when we come back. Let's touch on that. Ben Johnson, 520 00:27:46,280 --> 00:27:48,800 Speaker 1: sit Tight, Director Product Management from Mitchell One. I'm run 521 00:27:48,840 --> 00:27:50,399 Speaker 1: an aating in the car doctor. I'll be back right 522 00:27:50,400 --> 00:28:00,399 Speaker 1: after this. Don't go away. Welcome back. Listeners on anating 523 00:28:00,400 --> 00:28:02,760 Speaker 1: of the Car Doctor. We're here with Ben Johnson once again, 524 00:28:02,800 --> 00:28:05,600 Speaker 1: Director Product Management from Mitchell One. Ben, when we pulled 525 00:28:05,600 --> 00:28:09,760 Speaker 1: away for the pause, um uh you guys. You guys 526 00:28:09,760 --> 00:28:12,400 Speaker 1: made some stunning announcements about you changes to your electrical 527 00:28:12,440 --> 00:28:14,480 Speaker 1: wiring diagrams at APEX. Can you tell us about it 528 00:28:14,520 --> 00:28:17,960 Speaker 1: real quick? Yeah? Ron, You know, we've been evolving those 529 00:28:17,960 --> 00:28:21,080 Speaker 1: diagrams for for a number of years now with the 530 00:28:21,160 --> 00:28:24,399 Speaker 1: knowledge that these electric vehicles and aid us and all 531 00:28:24,400 --> 00:28:28,640 Speaker 1: this electrification was going to require more knowledge about how 532 00:28:28,640 --> 00:28:31,000 Speaker 1: to how to diagnose and trace these things. And so 533 00:28:31,680 --> 00:28:34,640 Speaker 1: in our diagrams today you not only have the ability 534 00:28:34,680 --> 00:28:36,359 Speaker 1: to do the things you would expect to do, which is, 535 00:28:36,400 --> 00:28:38,480 Speaker 1: you know, you highlight traces, you hide the things you're 536 00:28:38,480 --> 00:28:41,480 Speaker 1: not interested in, but now as you're actually going through components, 537 00:28:41,520 --> 00:28:43,680 Speaker 1: you can click on that component. You can bring up 538 00:28:43,720 --> 00:28:46,720 Speaker 1: information about that component, like where it might be, how 539 00:28:46,760 --> 00:28:49,200 Speaker 1: to test it, how often does it fail, all that 540 00:28:49,280 --> 00:28:53,000 Speaker 1: sort of stuff. And then that's been kind of evolving. Uh. 541 00:28:53,320 --> 00:28:56,720 Speaker 1: Just at APEX this year we introduced a new thing, 542 00:28:56,840 --> 00:29:01,000 Speaker 1: which is that in the diagram two things. One is 543 00:29:01,000 --> 00:29:03,360 Speaker 1: within the diagram you've got a number of connectors and 544 00:29:03,520 --> 00:29:06,640 Speaker 1: ground and things like that that we really never had 545 00:29:06,640 --> 00:29:09,240 Speaker 1: a lot of information about. Well, now you can click 546 00:29:09,320 --> 00:29:12,160 Speaker 1: on those just like any other component, and it'll tell 547 00:29:12,160 --> 00:29:14,120 Speaker 1: you like where that ground is located, what do you 548 00:29:14,120 --> 00:29:16,000 Speaker 1: have to do to get to it if you need to, 549 00:29:16,440 --> 00:29:20,000 Speaker 1: what's this connector pin out look like things like that, 550 00:29:21,560 --> 00:29:23,560 Speaker 1: without ever leaving the diagram to go back into the 551 00:29:23,560 --> 00:29:27,520 Speaker 1: regular information. Right, it's all kind of blended together, and now, 552 00:29:27,680 --> 00:29:29,360 Speaker 1: you know, sometimes you'll be in let's say you're in 553 00:29:29,400 --> 00:29:32,280 Speaker 1: an h VAC diagram and you've got these arrows that 554 00:29:32,400 --> 00:29:34,800 Speaker 1: point off and say, well, this continues in the power 555 00:29:34,840 --> 00:29:37,440 Speaker 1: distribution diagram and you had to kind of back out, 556 00:29:37,520 --> 00:29:40,040 Speaker 1: find that diagram and start over again. Now you can 557 00:29:40,080 --> 00:29:42,280 Speaker 1: just click that and it'll take you right into the 558 00:29:42,280 --> 00:29:46,480 Speaker 1: power distribution diagram highlighted already continuing your trace, so you 559 00:29:46,520 --> 00:29:49,400 Speaker 1: don't ever have to really leave or lose your focus. 560 00:29:50,120 --> 00:29:52,320 Speaker 1: How many editors do you have working on this? I mean, 561 00:29:53,240 --> 00:29:57,000 Speaker 1: you know, five six thousand, we got a we got 562 00:29:57,000 --> 00:29:59,120 Speaker 1: a ton. But we also we've invested a lot in 563 00:29:59,160 --> 00:30:01,720 Speaker 1: the AI and machine learning, so we're using that quite 564 00:30:01,720 --> 00:30:04,960 Speaker 1: extensively now to help you know, just you know, even 565 00:30:05,000 --> 00:30:06,920 Speaker 1: because you get through a lot of numbers at these 566 00:30:06,920 --> 00:30:08,840 Speaker 1: things and still not meet the demand as far as 567 00:30:08,880 --> 00:30:11,680 Speaker 1: the keeping up without how fast this technology is coming 568 00:30:11,720 --> 00:30:13,840 Speaker 1: at us right and then the next the next wave 569 00:30:13,920 --> 00:30:16,560 Speaker 1: real quick in our last minute, Ben Ben Johnson, Director 570 00:30:16,560 --> 00:30:19,440 Speaker 1: Product Management from Mitchell One. If anybody's just joining us, Um, 571 00:30:19,880 --> 00:30:22,720 Speaker 1: the electric car, there's a challenge, And I'm gonna have 572 00:30:22,720 --> 00:30:24,440 Speaker 1: to get you back for this because there's a challenge. 573 00:30:24,440 --> 00:30:26,840 Speaker 1: We could talk about for an hour. I'm sure there 574 00:30:26,880 --> 00:30:29,080 Speaker 1: sure is, and it's it's coming at us. You know. 575 00:30:29,200 --> 00:30:31,480 Speaker 1: I think there's a lot of debate about exactly when, 576 00:30:31,920 --> 00:30:33,840 Speaker 1: but I tell the shops I say, it doesn't really 577 00:30:33,880 --> 00:30:38,960 Speaker 1: matter when if it's one percent market sharer or we've 578 00:30:39,000 --> 00:30:41,120 Speaker 1: got to be ready for these cars. Is we don't 579 00:30:41,120 --> 00:30:43,440 Speaker 1: want to turn away the business right right, and we're 580 00:30:43,480 --> 00:30:47,560 Speaker 1: responsible for keeping America rolling. Well, I'm sure with a 581 00:30:47,560 --> 00:30:50,560 Speaker 1: company like mitchell One, you know, leading the pack and 582 00:30:50,560 --> 00:30:53,400 Speaker 1: and and helping us to have the information we need, 583 00:30:53,760 --> 00:30:55,920 Speaker 1: you know we'll get there. Just like you said, we 584 00:30:55,960 --> 00:30:57,200 Speaker 1: have to wait and see what the band is going 585 00:30:57,240 --> 00:30:59,040 Speaker 1: to be in with the market actually looks like when 586 00:30:59,080 --> 00:31:02,400 Speaker 1: it actually happened. So um, listen, Ben, I want to 587 00:31:02,400 --> 00:31:04,960 Speaker 1: thank you. Is there a place to listeners before I 588 00:31:05,040 --> 00:31:07,160 Speaker 1: let you go, can go for more information, whether they're 589 00:31:07,200 --> 00:31:09,640 Speaker 1: repair shop or a consumer, because I think it's important 590 00:31:09,680 --> 00:31:12,680 Speaker 1: consumers look at Mitchell one or the fact that does 591 00:31:12,720 --> 00:31:16,160 Speaker 1: their repair shop have an information source. It's nice to know. Hey, 592 00:31:16,360 --> 00:31:17,800 Speaker 1: you know, I tell people all the time, I'm using 593 00:31:17,840 --> 00:31:20,560 Speaker 1: Mitchell one, you know, just to say I'm not googling this. 594 00:31:20,760 --> 00:31:23,240 Speaker 1: I'm not taking the opinion of you know, your uncle 595 00:31:23,360 --> 00:31:25,520 Speaker 1: raid down down in another part of the country what 596 00:31:25,560 --> 00:31:27,840 Speaker 1: he did three years ago to fix the similar problem. 597 00:31:27,880 --> 00:31:31,040 Speaker 1: I'm using professional information. We're gonna listeners, go get it. 598 00:31:32,040 --> 00:31:34,720 Speaker 1: It's an easy U R L. Mitchell one dot com. 599 00:31:34,760 --> 00:31:37,680 Speaker 1: It's mitchell and the number one dot com and they 600 00:31:37,680 --> 00:31:40,200 Speaker 1: can find lots of information about all of our products, 601 00:31:40,320 --> 00:31:42,160 Speaker 1: right right, Thanks a lot, ben, Listen, we're gonna get 602 00:31:42,200 --> 00:31:43,960 Speaker 1: you back again after the new year. You go, enjoy 603 00:31:43,960 --> 00:31:46,960 Speaker 1: your holidays and great job at APEX this year. I 604 00:31:47,040 --> 00:31:49,960 Speaker 1: heard and thanks for the info on the electrical wiring diagrams. 605 00:31:49,960 --> 00:31:53,000 Speaker 1: We appreciate it. You'll be well. Thank you very much. 606 00:31:53,080 --> 00:31:55,320 Speaker 1: You two. Okay, you're very welcome. I'm runing any of 607 00:31:55,320 --> 00:32:10,959 Speaker 1: the car doctor. We're back right after this. Don't go away, Hey, 608 00:32:11,000 --> 00:32:12,719 Speaker 1: welcome back. We're on nameing the Car doc And once 609 00:32:12,720 --> 00:32:14,600 Speaker 1: again thanks to Ben Johnson and the folks over there 610 00:32:14,600 --> 00:32:17,000 Speaker 1: at Mitchell One for taking the time today and explaining 611 00:32:17,040 --> 00:32:19,880 Speaker 1: the process. And wasn't it interesting? Did you catch the 612 00:32:19,960 --> 00:32:25,600 Speaker 1: part where Ben explained that they are using artificial intelligence. 613 00:32:25,600 --> 00:32:30,040 Speaker 1: They're using machines and computers to help assemble the repair 614 00:32:30,160 --> 00:32:33,640 Speaker 1: information and the service information that we need to repair 615 00:32:33,720 --> 00:32:37,640 Speaker 1: the cars today, today and tomorrow. I thought that was crazy. 616 00:32:37,680 --> 00:32:39,320 Speaker 1: I thought that was right out of the Jetsons. I 617 00:32:39,360 --> 00:32:41,760 Speaker 1: was waiting for Mr space Ley to kind of show 618 00:32:41,880 --> 00:32:45,400 Speaker 1: up and maybe Astro the dog Um to do his thing, 619 00:32:45,480 --> 00:32:49,520 Speaker 1: because it's it's look at what's involved, not just in 620 00:32:49,600 --> 00:32:52,280 Speaker 1: repairing the car, but in the information side of it. 621 00:32:52,360 --> 00:32:55,560 Speaker 1: Right to to bring that to the marketplace. And it's 622 00:32:55,560 --> 00:32:58,320 Speaker 1: good to know that companies like Mitchell are working on 623 00:32:58,360 --> 00:33:02,400 Speaker 1: a DOS, the iver assist system that so many cars 624 00:33:02,440 --> 00:33:05,000 Speaker 1: now have. And if you're unaware if your car has 625 00:33:05,000 --> 00:33:06,960 Speaker 1: it or not, if you've got a camera, if you 626 00:33:07,000 --> 00:33:08,600 Speaker 1: look at your if you look at the front of 627 00:33:08,640 --> 00:33:10,520 Speaker 1: your vehicle, and if you look just underneath the review mirror, 628 00:33:10,560 --> 00:33:13,080 Speaker 1: if there is a uh looks like a camera len 629 00:33:13,160 --> 00:33:16,320 Speaker 1: sticking out, that's a DOS that's a driver assist system. 630 00:33:16,360 --> 00:33:18,680 Speaker 1: It's it's doing something. It might be part of cruise control, 631 00:33:18,680 --> 00:33:21,320 Speaker 1: it might be part of vehicle tracking, it might be autonomous, 632 00:33:21,600 --> 00:33:23,840 Speaker 1: depending upon the level of your vehicle. But that's all 633 00:33:23,880 --> 00:33:26,680 Speaker 1: the things Ben was talking about UM as far as 634 00:33:26,720 --> 00:33:28,760 Speaker 1: what you're gonna need or what we're gonna need to 635 00:33:28,840 --> 00:33:34,040 Speaker 1: repair your car, so again, you know, and I was 636 00:33:34,120 --> 00:33:37,920 Speaker 1: really impressed with his idea that look what they've done now. 637 00:33:38,200 --> 00:33:41,600 Speaker 1: He was talking about wiring diagrams, and I think that 638 00:33:41,600 --> 00:33:43,760 Speaker 1: that's gonna be a real big help that you'll be 639 00:33:43,760 --> 00:33:46,040 Speaker 1: able to go into a wiring diagram. It will say, 640 00:33:46,400 --> 00:33:48,280 Speaker 1: it'll show you where the connectors are, it'll show you 641 00:33:48,280 --> 00:33:51,240 Speaker 1: where the splices are, spliced to a weight or connector 642 00:33:51,280 --> 00:33:55,080 Speaker 1: three eleven, and it'll be a hyperlink. You will click 643 00:33:55,160 --> 00:33:59,200 Speaker 1: on that that splice or that that connector and it 644 00:33:59,240 --> 00:34:02,000 Speaker 1: will pop open secondary screen. And I've seen this already 645 00:34:02,000 --> 00:34:05,160 Speaker 1: in some of the advance UH software releases that they 646 00:34:05,280 --> 00:34:09,040 Speaker 1: put out that it will pop open another window and 647 00:34:09,239 --> 00:34:13,480 Speaker 1: you will see actual pictures of where that connector is, 648 00:34:13,560 --> 00:34:15,719 Speaker 1: or where that splice is, or where that ground is, 649 00:34:15,880 --> 00:34:18,600 Speaker 1: and what you have to remove in order to get 650 00:34:18,640 --> 00:34:22,319 Speaker 1: to it. You know, if we ever do figure out 651 00:34:22,360 --> 00:34:24,960 Speaker 1: how to make electric cars work and empower them and 652 00:34:25,080 --> 00:34:26,839 Speaker 1: you know, so that we can all drive them and 653 00:34:26,840 --> 00:34:30,400 Speaker 1: do what we have to do with them. Um, companies 654 00:34:30,440 --> 00:34:31,920 Speaker 1: like Mitchell will be the ones that will help us 655 00:34:31,960 --> 00:34:33,920 Speaker 1: to fix it. You can see that they're already preparing 656 00:34:33,960 --> 00:34:37,160 Speaker 1: for the future fifteen years from now, which is really now, 657 00:34:37,239 --> 00:34:39,960 Speaker 1: because electric cars are here and now they're they're they're 658 00:34:39,960 --> 00:34:42,480 Speaker 1: getting ready for the you know when it's when it's 659 00:34:42,480 --> 00:34:47,280 Speaker 1: everybody and everything. So just good stuff, just really good stuff. 660 00:34:47,280 --> 00:34:49,719 Speaker 1: It's it's an exciting time in a way to be 661 00:34:49,800 --> 00:34:52,480 Speaker 1: involved in this industry. So just something to look at 662 00:34:52,760 --> 00:34:55,320 Speaker 1: and something to consider it. Well, thanks for sticking around 663 00:34:55,320 --> 00:34:57,160 Speaker 1: this hour. I really enjoyed being here with you. And 664 00:34:57,280 --> 00:34:58,920 Speaker 1: until the next time I'm running any of the car 665 00:34:59,000 --> 00:35:09,080 Speaker 1: doctor good mechanics on expensive They're priceless. M hm.