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Speaker 1: One eight hundred Do U I Away now offering free

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Speaker 1: remote consultations by phone or video conference for any criminal offense.

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Speaker 1: Trust Brook, Jeffrey and Jose's friends with a free remote

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Speaker 1: consultation from Bradley Johnson Lawyers. Visit one eight hundred douy

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Speaker 1: away dot com or call.

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Speaker 2: Eight hundred do you y Away.

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Speaker 3: You've been waiting for it, and it's finally here. Today's

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Speaker 3: phone tap. And you know, for years many people who've

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Speaker 3: stuck with the cable companies have found that they can

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Speaker 3: get a lower price by haggling with the customer service

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Speaker 3: person over the phone.

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Speaker 2: I'm gonna say I'm gonna quit if you give me

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Speaker 2: less money.

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Speaker 3: Everyone does that, that's the tactic. In fact, the guy

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Speaker 3: we talk with today is bragged to his girlfriend that

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Speaker 3: he's been doing this for years without fail. Well, the

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Speaker 3: cable company is about to turn the tables on him

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Speaker 3: because our own Jose Bolanos poses as a customer service

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Speaker 3: rep and he has a sneaky strategy to maybe even

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Speaker 3: get him to pay more. What you find out how

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Speaker 3: in your phone tab right.

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Speaker 2: Now it's another third tap Mornings on the twenties. Hello, Hi,

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Speaker 2: this is Miles from Cable customer service. Is this Matthewer?

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Speaker 4: Yeah, Hey, hey Matt.

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Speaker 2: We received your request that you'd like to cancel your service,

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Speaker 2: and I was hoping to speak to you about that.

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Speaker 4: Yeah, that's right, Okay, I like cancel.

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Speaker 2: Before we do that, though, may I ask why specifically?

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Speaker 4: Well, to be honest with you, you guys are pretty expensive,

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Speaker 4: and I watched everything like on Netflix and Hulu. I

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Speaker 4: don't even really use cable that much.

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Speaker 2: I can see what you mean. I do see here

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Speaker 2: that you're currently paying one hundred and twenty dollars a month.

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Speaker 2: Is that correct?

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Speaker 4: Yeah? And that's like so expensive. I can't afford that.

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Speaker 2: Sure? Can I get one hundred and ten a month?

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Speaker 2: Hundred dollars? Maybe a hundred dollars a month?

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Speaker 4: Maybe do it here?

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Speaker 2: Ninety five a month, going once, going twice and sold

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Speaker 2: to the man on the phone, ninety five dollars.

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Speaker 4: Wait a minute, what I don't sorry? What I don't

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Speaker 4: get we? What did you just ample up name? Oh auction?

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Speaker 1: No.

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Speaker 2: Well, in our customer feedback surveys, we've seen a lot

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Speaker 2: of people saying they just get annoyed by having these

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Speaker 2: conversations in general. So I thought that I would make

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Speaker 2: them a little more fun by doing it in an

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Speaker 2: auctioneer voice. So anyway, ninety five, we're good on that price? Final,

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Speaker 2: I said, final?

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Speaker 4: No, I sent in an email that can't sell well,

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Speaker 4: I don't, look, I don't understand what you're trying to do.

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Speaker 2: Let me give you a little insider secret here. Okay, Okay,

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Speaker 2: I technically can't say it to you because this call

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Speaker 2: is being recorded. Okay, but if you say a certain price,

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Speaker 2: then maybe we can get to that price and I

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Speaker 2: can agree with you on it.

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Speaker 4: Oh you know what I mean? Okay, Okay, so let's

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Speaker 4: start to bidding. How about forty bucks? What's so funny?

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Speaker 4: An action?

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Speaker 2: That was? Really? Are you a comedian?

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Speaker 3: What I mean?

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Speaker 4: No?

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Speaker 2: Hold on, look look look remember it's being recorded, so

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Speaker 2: if you say things faster, right, they may not catch

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Speaker 2: the numbers. So why don't you try it in that

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Speaker 2: auctioneer style that I was doing, and then we can

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Speaker 2: go from there.

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Speaker 4: Okay, So I okay, here's the deal. I really do

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Speaker 4: want the price to be lowered. That's like was really

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Speaker 4: the reason of my email was not to cancel, but

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Speaker 4: like to get it lower because a lot of people

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Speaker 4: do that.

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Speaker 2: If you yeah, we get it yeah, everyone thinks they

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Speaker 2: know the cable company more than we get it. Look,

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Speaker 2: let's start doing the auction. So just started one hundred

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Speaker 2: and twenty dollars and go down. I'll walk you through this.

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Speaker 4: Okay, okay, I guess I can. I can try this.

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Speaker 4: Let's see one twenty one twenty one ton sold right here?

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Speaker 2: Sold?

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Speaker 4: Old, you did it, good job, man. Wait a minute, No, no, no,

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Speaker 4: I want to go down.

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Speaker 2: I'm paying one twenty now, I already said sold though

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Speaker 2: that's the rules of auctions. I can't.

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Speaker 4: Yeah, but you told me. You told me to start

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Speaker 4: at one twenty.

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Speaker 2: Well, you got to remember I still have a job

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Speaker 2: to do. I still work for the cable company.

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Speaker 4: But when is the price that I'm already paying?

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Speaker 2: You know, but we can lock that price in so

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Speaker 2: you never pay more or less.

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Speaker 4: No, that's the value I emailed. He gets the price down.

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Speaker 4: You told me that I can lower it if I

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Speaker 4: started one twenty doing the stupid option fit. I don't understand, Okay,

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Speaker 4: I want it lowered, all right.

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Speaker 2: No, I understand you're upset, and yeah I am, and

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Speaker 2: I'm hearing that. Okay, so why don't we start again.

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Speaker 2: We'll give you another shot. Let's start at one thirty.

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Speaker 4: Go why am I going up?

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Speaker 2: Look who's thinking? Now? Huh look at you? You're learning?

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Speaker 4: Well, who's not thinking?

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Speaker 2: Let's start in the middle.

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Speaker 4: One fifty's meeting in the middle.

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Speaker 2: I want to doesn't even get your HBO, so I

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Speaker 2: don't know what you're talking to. Looney, who's the crazy one?

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Speaker 4: Now with the stretch that you just put me through,

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Speaker 4: you're giving me three hbok negotiate. Let's negotiate.

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Speaker 2: How about if I give you free everything?

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Speaker 4: Wait?

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Speaker 2: What Disney Plus, Netflix, HBO Max and even my own

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Speaker 2: personal streaming service? Brook and Jeffrey Plus.

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Speaker 4: I don't even know what Morgan Mini plus is, Like,

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Speaker 4: I don't want your stupid not Morkan, Mindy, Brook and

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Speaker 4: Jeffrey very close though he's got a Nickelodeon show, man like,

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Speaker 4: I don't know what you watch? You know?

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Speaker 3: Are I am a perverb?

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Speaker 2: But no, dude, this is not a Nickelodeon show. This

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Speaker 2: is actually a prank phone call. None of this is.

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Speaker 4: Wait what do you what are you talking about?

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Speaker 2: Yeah, this is a prank phone call. Your girlfriend Caitlin

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Speaker 2: set you up. She listens to our show. Dad. Yeah, dude,

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Speaker 2: she got you really good. She told us, you're always

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Speaker 2: saying you're gonna threaten to cancel. Oh, I'm gonna threaten

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Speaker 2: to cancel. That's gonna work.

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Speaker 4: Usually does work, Okay, So what.

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Speaker 2: I'm hearing is you're saying two hundred dollars fifteen dollars

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Speaker 2: five year contract to Brook and Jeffrey plus of course, yes.

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Speaker 1: So

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Speaker 2: Wake up every morning with phone taps weekday mornings on

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Speaker 2: the twenties, Brooke and Jeffrey in the morning,