WEBVTT - U.S JOLTS, India Elections

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<v Speaker 3>They also want to get back to the data as well,

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<v Speaker 3>and that's Jolts number coming in a little lighter than estimated. Also,

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<v Speaker 3>looking at the two year yield over the last five days,

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<v Speaker 3>it's had a twenty three basis point move to the downside,

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<v Speaker 3>and there's been a lot of money coming into the

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<v Speaker 3>bond market. Is it short covering? Is it true buying?

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<v Speaker 3>Is it really looking for a cut from the Fed?

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<v Speaker 4>You know the person to ask for this, right, bloom

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<v Speaker 4>It's not our Jersey.

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<v Speaker 3>Bloomberg Intelligence TuS indust rate strategist standing by first job.

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<v Speaker 5>Ira.

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<v Speaker 3>Let me know what you think about the Jolts number

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<v Speaker 3>so coming in a little lighter but nothing terrible.

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<v Speaker 4>What's your reaction to it?

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<v Speaker 6>Yeah, I don't think that you still have eight million

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<v Speaker 6>job openings, right, So it's not like the it's completely

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<v Speaker 6>fallen off a cliff, but we continue to see this

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<v Speaker 6>modest pullback in the number of job openings, and you know,

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<v Speaker 6>I was I was just trying to go through some

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<v Speaker 6>of the data looking at things like quits rates and

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<v Speaker 6>and the like, because I think that's the more interesting

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<v Speaker 6>nuanced data that's comes with the joult report. We also

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<v Speaker 6>have to remember it's a little bit it's a little

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<v Speaker 6>bit dated compared to some of the more high frequency

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<v Speaker 6>data that we get that's going to start being from

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<v Speaker 6>May that that we start that we've already started to

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<v Speaker 6>get with the ISM data yesterday. So this Joltz data,

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<v Speaker 6>I think is interesting for trends looking at things like

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<v Speaker 6>job leavers and and if job leavers are getting more

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<v Speaker 6>higher wages when they leave, and and and the like.

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<v Speaker 6>So you know, I need to dig into the data

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<v Speaker 6>a little bit more. The dourables numbers were also kind

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<v Speaker 6>of important because the durable goods orders had slipped in

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<v Speaker 6>the second half of last year, and now they seem

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<v Speaker 6>to be at a reasonably steady state now. So that's

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<v Speaker 6>not a it's not showing that the economy is really

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<v Speaker 6>falling off a cliff by any stretch, but maybe things

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<v Speaker 6>are slung just a little.

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<v Speaker 7>So I again, as Alex is pointing out, we've had

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<v Speaker 7>a pullback, a noticeable pullback in rates here. I was

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<v Speaker 7>looking at the ten year four point three four percent here,

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<v Speaker 7>although the mortgage rate is still sitting stubbornly just above

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<v Speaker 7>seven percent. Is this a technical move in the marketplace, Ira,

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<v Speaker 7>or is this some fundamentals some folks kind of really

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<v Speaker 7>putting some positions on one or the other.

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<v Speaker 6>Yeah, people are definitely short covering a little bit, as

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<v Speaker 6>well as maybe adding a little bit of duration risk here.

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<v Speaker 6>You mentioned, Paul the twenty ishpass point rally in the

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<v Speaker 6>in the two year note, and I think that s

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<v Speaker 6>endemic of the idea that you know, we had basically

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<v Speaker 6>priced out almost every cut this year, and we're now

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<v Speaker 6>pricing in maybe the chance of a cut again, especially

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<v Speaker 6>after yesterday's ism. Manufacturing numbers and the new orders numbers

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<v Speaker 6>really slipped hard, and that has historically been a pretty

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<v Speaker 6>decent indicator of where the economy's head it. So the

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<v Speaker 6>market is getting in front of what it perceives, maybe

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<v Speaker 6>as a deeper slow down than they had been expecting

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<v Speaker 6>prior to seeing some of that data. You look at

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<v Speaker 6>the tenure Yale and we're still we're at the bottom

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<v Speaker 6>end of what's been a bit of a range talking

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<v Speaker 6>about broadly speaking, four point three percent to maybe four

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<v Speaker 6>point five four point six percent, And now that we're

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<v Speaker 6>kind of at the lower end of that range, I

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<v Speaker 6>suspect that you'll start to see the momentum slip. But

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<v Speaker 6>but four point three percent is a pretty important technical level.

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<v Speaker 6>We break below that, and we could wind up testing

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<v Speaker 6>a low four percent kind of area once we do so,

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<v Speaker 6>and it'll be interesting to see how many people have

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<v Speaker 6>kind of stop losses there in terms of you know,

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<v Speaker 6>once we break below that, the shorts might get really

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<v Speaker 6>really nervous and wind up covering very dramatically, and you

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<v Speaker 6>can often see pretty big moves on once that sorts

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<v Speaker 6>of pickup.

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<v Speaker 3>Steve, Well, yeah, that's what I was going to ask,

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<v Speaker 3>because headed into jobs Friday.

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<v Speaker 4>It's positioning.

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<v Speaker 3>Is there one side or another in terms of too

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<v Speaker 3>many longs, too many shorts?

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<v Speaker 6>I don't think that there's too many at the moment.

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<v Speaker 6>You know, the positioning data in treasuries is a little

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<v Speaker 6>bit hard to come by because it's a matter of

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<v Speaker 6>a matter of who actually owns it and aren't those hands,

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<v Speaker 6>you know, sticky or not? And what you do see

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<v Speaker 6>you look at things like the j p. Morgan Treasury

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<v Speaker 6>Sentiment survey that they do with some of their customers,

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<v Speaker 6>and that shows that that that investors are a little

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<v Speaker 6>bit long, but not very long. You look at some

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<v Speaker 6>futures positioning and certainly people have been lightening up their

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<v Speaker 6>shorts in with using treasury futures. So all of those

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<v Speaker 6>things really I think lead me to believe that we're

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<v Speaker 6>probably not over our skis one way or the other.

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<v Speaker 6>Unlike when we were at four point seven percent on

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<v Speaker 6>the ten year yield, when a lot of people were

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<v Speaker 6>really short and it seemed like, you know, if you

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<v Speaker 6>got any pullback, it was going to wind up being

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<v Speaker 6>pretty dramatic. So but but nonetheless, I think people are

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<v Speaker 6>still a little bit skittish. People are still uncertain, and

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<v Speaker 6>the the fact that people you know, aren't particularly in

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<v Speaker 6>one risk or the other, then putting on that risk

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<v Speaker 6>could wind up moving the market pretty dramatically. Because liquidity

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<v Speaker 6>just isn't what it used to be in the treasury market.

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<v Speaker 6>You could still see, you know, ten to fifteen basis

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<v Speaker 6>point moves on things that you wouldn't expect there to

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<v Speaker 6>be as dramatic of a movement. Yesterday's the Ism report

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<v Speaker 6>as a case, in point, you know, a nine basis

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<v Speaker 6>point movement in ten year treasuries on guess a bad report,

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<v Speaker 6>but it wasn't like insanely bad by any stretch of

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<v Speaker 6>the imagination.

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<v Speaker 7>All right, Ira, next Wednesday, Fed Day, what are the

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<v Speaker 7>smart people like you?

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<v Speaker 5>What are you going to be listening for?

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<v Speaker 6>Well, certainly you know we get Friday's payrolls report first, Paul,

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<v Speaker 6>But yeah, next next week, it's really going to be

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<v Speaker 6>what is what is the propensity? And has anything change

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<v Speaker 6>from the last meeting in terms of they're being on

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<v Speaker 6>hold consensus, So we suspect that their base case is

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<v Speaker 6>going to be where holding rates where they are until

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<v Speaker 6>it's clear that the economy is falling out of bed

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<v Speaker 6>or inflation has is healthily going toward their target of

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<v Speaker 6>two percent. And you know that that ladder on the inflation,

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<v Speaker 6>it doesn't seem likely that you're going to get a

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<v Speaker 6>significant downtick and inflation over the next couple of months.

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<v Speaker 6>So you know, quite frankly, if if they don't cut

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<v Speaker 6>in July, I doubt that the Fed will make its

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<v Speaker 6>first cut in September for a couple of reasons. The

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<v Speaker 6>election certainly is part of that. In the back of

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<v Speaker 6>their minds. They won't never admit that, but I suspect

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<v Speaker 6>that it is. But but if the data is not

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<v Speaker 6>that bad from their standpoint, look, waiting six weeks, you know,

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<v Speaker 6>cutting in November, you know that's that That's probably what

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<v Speaker 6>we're going to be listening for, is what's there? What's

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<v Speaker 6>their triggers?

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<v Speaker 8>Right?

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<v Speaker 6>And and you've heard some speakers talk a little bit

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<v Speaker 6>differently than what Jay Powell said in early May, like

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<v Speaker 6>talking about the potential for hikes if inflation were to reaccelerate.

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<v Speaker 6>So it would be interesting to hear Jay Powell in

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<v Speaker 6>the Prescot difference if he actually says something about that,

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<v Speaker 6>because you refuse to do that in May. And if

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<v Speaker 6>he comes out and says, yeah, we're a little bit

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<v Speaker 6>more symmetric. Certainly if inflation goes up, we'll we'll have

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<v Speaker 6>to hike more. He was given every opportunity to May

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<v Speaker 6>to say that and he just didn't.

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<v Speaker 3>All Right, last question here for us Ayra. You mentioned

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<v Speaker 3>what are the Central Bank triggers? And I'm wondering if

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<v Speaker 3>the spotlight it puts on the.

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<v Speaker 4>ECB on Thursday.

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<v Speaker 3>It feels like the June cut has been widely telegraphed

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<v Speaker 3>and I'm wondering how you see those differentials really playing out.

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<v Speaker 6>Yeah, So if the ECB doesn't cut as as is anticipated,

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<v Speaker 6>then that then I think you can wind up seeing

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<v Speaker 6>some pretty dramatic market action. You probably see front end

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<v Speaker 6>yields go up a little bit globally, not only in

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<v Speaker 6>Europe but also here in the US. The global rates

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<v Speaker 6>markets have been reasonably correlated, although the ECB, the europe

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<v Speaker 6>boon market, and German yields have diverged a little bit

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<v Speaker 6>from the US. It really comes down to I think

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<v Speaker 6>that the big moves that you'll probably see if something

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<v Speaker 6>like that happens, will be in Fax. And I do

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<v Speaker 6>think that the euro could move pretty dramatically and it

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<v Speaker 6>may be strengthen quite a lot if the if the

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<v Speaker 6>the ECB doesn't cut interest rates.

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<v Speaker 7>All right, Irack, thank you so much for We appreciate that.

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<v Speaker 7>Ira Jersey, interest rate strategist for Bloomberg Intelligence.

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<v Speaker 2>You're listening to the Bloomberg Intelligence podcast. Catch us live

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<v Speaker 3>The other big story we're keeping our eye on is

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<v Speaker 3>India's election. The stock market is completely plummeted here, racing

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<v Speaker 3>about three hundred and eighty six billion dollars in market value.

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<v Speaker 3>The tally signal that Prime Minister in Norandom Mode's ruling

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<v Speaker 3>party was struggling to win a majority of seats, and

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<v Speaker 3>that was very much a surprise.

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<v Speaker 4>And Neranda Mode is speaking right now as well.

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<v Speaker 3>We've been waiting for this address to the nation and

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<v Speaker 3>he's finally speaking, joining us dance from Bloomberg senior reporter

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<v Speaker 3>in New Delhi.

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<v Speaker 4>What do we know from what Random Modi is saying

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<v Speaker 4>right now, Well.

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<v Speaker 9>I mean it's looking like Mody, his BJP party, which

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<v Speaker 9>has ruled India with quite a substantial majority for the

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<v Speaker 9>last ten years, is going to be losing its majority

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<v Speaker 9>in the parliament and is going to have to form

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<v Speaker 9>a government with its coalition partners. So it's really a

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<v Speaker 9>major electoral setback for Mody, an electoral setback for the BJP,

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<v Speaker 9>and I mean, more than anything, just quite a surprise

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<v Speaker 9>to everybody here today. I mean, the ruling party was

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<v Speaker 9>going into this election very optimistic, very confident of expanding

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<v Speaker 9>its majority in Parliament, of getting a two thirds majority

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<v Speaker 9>with its alliance partners, and it's looking like a total

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<v Speaker 9>reversal on all those fronts.

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<v Speaker 5>So, Dan, what are the people saying here? What are

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<v Speaker 5>the voters saying here? What don't they like?

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<v Speaker 7>What are they pushing back on in terms of the

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<v Speaker 7>Modi administration.

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<v Speaker 9>Well, one message that's emerging is that there's a real

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<v Speaker 9>sort of simmering discontent with the economy that propelled a

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<v Speaker 9>lot of a lot of voters at the polls during

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<v Speaker 9>during the selection. I mean, you know, we know that

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<v Speaker 9>India's India is really a big economic success story, I

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<v Speaker 9>mean eight percent economic growth in the most recent fiscal year,

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<v Speaker 9>you know, a really a growing presence on the world

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<v Speaker 9>stage and and a rising manufacturer. But below the surface,

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<v Speaker 9>there's a lot of issues. There's issues with high levels

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<v Speaker 9>of joblessness, rising inflation, widening inequality. I mean, these are

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<v Speaker 9>all issues that have really you know, grown in in

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<v Speaker 9>salience over the last ten years and that that Modi

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<v Speaker 9>and the b JP have i have really struggled to address.

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<v Speaker 9>And there these are issues that the opposition really seized

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<v Speaker 9>upon in this campaign.

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<v Speaker 4>All Right, Dan, thanks a lot.

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<v Speaker 3>We really appreciate looking forward not to hear any more

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<v Speaker 3>of what Dranda Movie will say in this national address.

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<v Speaker 4>And Stump Bloomberg, Senior reporter in New Delhi.

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<v Speaker 2>You're listening to the Bloomberg Intelligence Podcast. Catch us live

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<v Speaker 7>All right, Alix, here's the stuff that just gets me

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<v Speaker 7>every time you come here. BNY Mellon is the world's

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<v Speaker 7>largest custodian and Pershing is now the second largest business

0:11:41.240 --> 0:11:42.240
<v Speaker 7>within BNY Melon.

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<v Speaker 5>And I've done business.

0:11:43.600 --> 0:11:45.880
<v Speaker 7>With Purging for thirty years, but every five years they

0:11:45.880 --> 0:11:47.319
<v Speaker 7>have a different owner. It teams like, but it seems like

0:11:47.320 --> 0:11:50.680
<v Speaker 7>they found a home here BNY. So we are in Nashville,

0:11:50.679 --> 0:11:54.280
<v Speaker 7>Tennessee the Grand Gaylord oppuland Resort in Nashville for the

0:11:54.280 --> 0:11:57.000
<v Speaker 7>bn Y Melon Insight Conference. Alex Steel and Paul Sweeney

0:11:57.320 --> 0:11:59.679
<v Speaker 7>we're joined right now. We're very appreciative to get some

0:11:59.720 --> 0:12:01.440
<v Speaker 7>time with Jim Crowley Global ahead of b and Y

0:12:01.480 --> 0:12:04.880
<v Speaker 7>Mellon's perject business. He joins us here on site Jim,

0:12:04.880 --> 0:12:06.960
<v Speaker 7>thanks so much for having us did this year. I

0:12:07.040 --> 0:12:09.640
<v Speaker 7>know it's a you got two thousand financial advisors around here.

0:12:09.640 --> 0:12:11.760
<v Speaker 7>They've all got their own agendas, But what's the theme

0:12:11.800 --> 0:12:14.360
<v Speaker 7>you're trying to get across to the folks here?

0:12:14.679 --> 0:12:19.720
<v Speaker 10>So two thousand advisors, correct and thought leadership people. So

0:12:20.240 --> 0:12:22.920
<v Speaker 10>the theme that we're trying to get across is how

0:12:22.920 --> 0:12:25.600
<v Speaker 10>do you take your business to the next level? Because

0:12:25.600 --> 0:12:30.240
<v Speaker 10>we believe that scale, productivity, and growth are the lifeblood

0:12:30.440 --> 0:12:35.320
<v Speaker 10>of our industry. And at bn Y Melon, who is

0:12:35.400 --> 0:12:38.440
<v Speaker 10>by the way, celebrating its two hundred and fortieth year

0:12:39.160 --> 0:12:43.679
<v Speaker 10>in business, we believe that there's so much value embedded

0:12:43.880 --> 0:12:47.040
<v Speaker 10>in the bing Y Melon franchise that we can unlock

0:12:47.320 --> 0:12:50.640
<v Speaker 10>and deliver these to financial advisors to help power their

0:12:50.679 --> 0:12:51.560
<v Speaker 10>growth in the future.

0:12:51.920 --> 0:12:54.120
<v Speaker 3>And what does that growth look like in the future?

0:12:54.160 --> 0:12:57.000
<v Speaker 3>Like what's new today that wouldn't have been here a

0:12:57.080 --> 0:12:57.439
<v Speaker 3>year ago?

0:12:57.760 --> 0:13:00.200
<v Speaker 10>Well, I think what's new today is that people. People

0:13:00.280 --> 0:13:03.720
<v Speaker 10>are more and more coming to the realization how complex

0:13:03.840 --> 0:13:07.360
<v Speaker 10>this business is and becoming even more complex than the environment,

0:13:07.400 --> 0:13:11.960
<v Speaker 10>whether it's macro things related to technology, regulation or just

0:13:12.000 --> 0:13:15.960
<v Speaker 10>the economy and how much energy and how much investment

0:13:16.080 --> 0:13:19.240
<v Speaker 10>dollars they have to invest in operating the business, So

0:13:19.320 --> 0:13:23.040
<v Speaker 10>how can they outsource things to be more efficient, more productive,

0:13:23.240 --> 0:13:27.880
<v Speaker 10>drive more scale, and sort of eliminate those binding constraints

0:13:27.880 --> 0:13:28.480
<v Speaker 10>to their growth.

0:13:28.760 --> 0:13:30.720
<v Speaker 7>You know, one of the great stories I think in

0:13:31.440 --> 0:13:36.400
<v Speaker 7>personal wealth management is this whole transition or bequeathment, if

0:13:36.400 --> 0:13:38.760
<v Speaker 7>you will, of the wealth of the baby boomer generation

0:13:39.400 --> 0:13:41.880
<v Speaker 7>to the next generation. So, if I'm a financial advisor,

0:13:42.360 --> 0:13:44.360
<v Speaker 7>I'm not just a stock and bond person.

0:13:44.440 --> 0:13:45.080
<v Speaker 5>I got to think.

0:13:45.000 --> 0:13:47.360
<v Speaker 7>About estates and wills and taxation and all that kind

0:13:47.400 --> 0:13:47.800
<v Speaker 7>of stuff.

0:13:48.320 --> 0:13:49.720
<v Speaker 5>How do you guys help them with that?

0:13:49.960 --> 0:13:52.920
<v Speaker 10>Yeah, planning is certainly becoming more and more part of

0:13:52.960 --> 0:13:56.560
<v Speaker 10>the formula, right, So investment management used to sort of

0:13:56.600 --> 0:13:59.720
<v Speaker 10>be the core competency of a financial advisor, but now

0:13:59.760 --> 0:14:01.160
<v Speaker 10>it's it's a different story.

0:14:01.240 --> 0:14:01.400
<v Speaker 5>Right.

0:14:01.440 --> 0:14:04.200
<v Speaker 10>You have to have a breath of large breath of

0:14:04.280 --> 0:14:07.200
<v Speaker 10>services that you can offer to every one of your

0:14:07.200 --> 0:14:09.840
<v Speaker 10>clients because their financial lives are becoming more and more complex.

0:14:09.880 --> 0:14:13.079
<v Speaker 10>And so we put out in the marketplace a platform

0:14:13.120 --> 0:14:16.160
<v Speaker 10>to offer all those things, whether it's planning, whether it's

0:14:16.280 --> 0:14:21.480
<v Speaker 10>tax transition work, whether it's estate planning, and providing them

0:14:21.480 --> 0:14:24.240
<v Speaker 10>with investment management tools and all the other products that

0:14:24.240 --> 0:14:26.280
<v Speaker 10>they need in order to be successful with advisors.

0:14:26.360 --> 0:14:28.880
<v Speaker 4>We were talking earlier about greyscale having a boost right

0:14:28.920 --> 0:14:32.000
<v Speaker 4>behind you. Yeah, that's different, is it not?

0:14:32.480 --> 0:14:32.880
<v Speaker 5>It is?

0:14:33.040 --> 0:14:36.240
<v Speaker 10>It is different, And in fact, you know, if you

0:14:36.320 --> 0:14:39.560
<v Speaker 10>take a three year sort of perspective on the business,

0:14:40.000 --> 0:14:44.040
<v Speaker 10>we have this thought that almost every portfolio will have

0:14:44.160 --> 0:14:49.920
<v Speaker 10>some tokenized asset in their portfolio in three years.

0:14:50.280 --> 0:14:54.239
<v Speaker 3>Wow, how much of the portfolio well to be determined?

0:14:54.320 --> 0:14:57.680
<v Speaker 10>Right, whether it's that five percent or that ten percent.

0:14:57.640 --> 0:14:59.920
<v Speaker 4>That's a big difference if you're a bitcoin older.

0:15:00.120 --> 0:15:02.720
<v Speaker 10>Big difference at yeah, sixty six or wherever we're at.

0:15:03.080 --> 0:15:05.440
<v Speaker 5>Yeah, So tell us about security.

0:15:05.480 --> 0:15:07.320
<v Speaker 7>If I think about a system, a financial system, I

0:15:07.360 --> 0:15:10.080
<v Speaker 7>mean a Bloomberg. We take data security and the security

0:15:10.120 --> 0:15:13.880
<v Speaker 7>of our system extraordinarily seriously, and I know that folks

0:15:13.880 --> 0:15:15.960
<v Speaker 7>in the financial services industry have to do as well.

0:15:16.160 --> 0:15:18.160
<v Speaker 7>So I'm a wealth manager out there trying to serve

0:15:18.200 --> 0:15:21.800
<v Speaker 7>my clients. How do I feel secure about maybe your platform?

0:15:21.840 --> 0:15:22.960
<v Speaker 7>We're just platforms in general.

0:15:23.120 --> 0:15:26.360
<v Speaker 10>Yeah, So what comes along with being a two hundred

0:15:26.360 --> 0:15:30.040
<v Speaker 10>and forty year old institution is this notion of resiliency

0:15:30.640 --> 0:15:34.440
<v Speaker 10>and being a globally systematic important bank. We have a

0:15:34.440 --> 0:15:36.520
<v Speaker 10>lot of help with making certain that all of our

0:15:36.560 --> 0:15:39.440
<v Speaker 10>systems and all of our data are well protected and

0:15:39.600 --> 0:15:43.440
<v Speaker 10>backed up. And so we take great pride in everything

0:15:43.440 --> 0:15:46.800
<v Speaker 10>we do around cyber resiliency. And we also take great

0:15:46.840 --> 0:15:49.680
<v Speaker 10>pride by the way and making data available to clients

0:15:50.720 --> 0:15:54.120
<v Speaker 10>because these clients, these financial advisors, need those insights, and

0:15:54.120 --> 0:15:57.040
<v Speaker 10>so we're working hard on trying to create the tools

0:15:57.040 --> 0:16:00.280
<v Speaker 10>that they need to not only stay resilient in their

0:16:00.400 --> 0:16:03.880
<v Speaker 10>operating environment, but also to create value with the data

0:16:03.920 --> 0:16:04.360
<v Speaker 10>that we have.

0:16:04.880 --> 0:16:08.320
<v Speaker 4>So, how many wealth advisors financial advisors are here? Two thousand?

0:16:08.560 --> 0:16:11.640
<v Speaker 10>Well, give or take there are two thousand attendees. There

0:16:11.720 --> 0:16:16.040
<v Speaker 10>are roughly one thousand, roughly fifty percent our advisors, and

0:16:16.080 --> 0:16:19.560
<v Speaker 10>then you know, roughly the next half is going to

0:16:19.600 --> 0:16:24.760
<v Speaker 10>be thought leaders exhibitors that are here, and then a

0:16:24.800 --> 0:16:26.880
<v Speaker 10>group of us who are in client coverage business.

0:16:27.040 --> 0:16:30.320
<v Speaker 3>Do we have too many wealth managers, too many financial advisors?

0:16:30.360 --> 0:16:32.920
<v Speaker 10>Well, that's a very interesting question, you know, because I

0:16:33.000 --> 0:16:35.479
<v Speaker 10>think this. I don't think we have enough wealth.

0:16:35.240 --> 0:16:36.920
<v Speaker 5>Managers really in the US.

0:16:37.160 --> 0:16:41.080
<v Speaker 10>The demand for I think wealth advice is only going

0:16:41.280 --> 0:16:44.960
<v Speaker 10>higher given the complexity of the operating environment. And let's

0:16:45.000 --> 0:16:47.680
<v Speaker 10>be let's be disorder, said the way it is, wealth

0:16:47.720 --> 0:16:50.840
<v Speaker 10>managers are aging out of the industry, so we need

0:16:50.880 --> 0:16:54.760
<v Speaker 10>to bring the next generation of wealth managers into the market.

0:16:55.360 --> 0:16:58.800
<v Speaker 7>Sweeney Offspring number three is going into that business right now.

0:16:59.080 --> 0:16:59.960
<v Speaker 4>Take Yeah, that's cool.

0:17:00.440 --> 0:17:02.960
<v Speaker 7>Finally one out of forest following on Wall Street. I

0:17:03.000 --> 0:17:05.119
<v Speaker 7>guess that's not a too bad of an average. How

0:17:05.119 --> 0:17:09.199
<v Speaker 7>about consolidation in this business. There's a lot of you know,

0:17:09.320 --> 0:17:12.200
<v Speaker 7>mom and pop advisors out there, and I would think,

0:17:12.200 --> 0:17:14.720
<v Speaker 7>as you mentioned the complexity of the business, just managing

0:17:14.760 --> 0:17:17.280
<v Speaker 7>the business getting so much more, is there going to

0:17:17.320 --> 0:17:18.640
<v Speaker 7>see more consolidation do you think?

0:17:18.720 --> 0:17:21.359
<v Speaker 10>I think the consolidation is going to continue, to call it,

0:17:21.480 --> 0:17:24.640
<v Speaker 10>and we sort of see this separation happen. You have

0:17:25.920 --> 0:17:28.400
<v Speaker 10>a large number of firms now who are becoming even

0:17:28.560 --> 0:17:31.679
<v Speaker 10>larger as a result of not only organic growth, but

0:17:31.760 --> 0:17:34.280
<v Speaker 10>inorganic growth, and that's going to continue to sort of happen,

0:17:34.359 --> 0:17:37.720
<v Speaker 10>we believe. And then at the other end of the spectrum,

0:17:37.760 --> 0:17:40.400
<v Speaker 10>there are several niche firms who are going to continue

0:17:40.400 --> 0:17:44.240
<v Speaker 10>to operate as they do, who operate at scale in

0:17:44.359 --> 0:17:48.600
<v Speaker 10>their market and stay at that size. But in order

0:17:48.640 --> 0:17:50.760
<v Speaker 10>to get to that scale that I was just talking

0:17:50.760 --> 0:17:52.879
<v Speaker 10>about a moment ago, as a result of M and A,

0:17:53.680 --> 0:17:58.439
<v Speaker 10>you really do need more resiliency, more structure around what

0:17:58.560 --> 0:17:59.439
<v Speaker 10>it is you're trying to do.

0:18:00.040 --> 0:18:02.560
<v Speaker 3>So took the point if you put these points together,

0:18:02.920 --> 0:18:05.400
<v Speaker 3>Lisa Mantaya, I was just talking about game Stop and

0:18:05.440 --> 0:18:08.200
<v Speaker 3>Paul was horrified and rolled his eyes. But the idea

0:18:08.280 --> 0:18:10.480
<v Speaker 3>that a lot of young people and not even young people,

0:18:10.480 --> 0:18:12.959
<v Speaker 3>but people think they can do this themselves, that they

0:18:13.000 --> 0:18:15.320
<v Speaker 3>don't need help, and that they have the tools online

0:18:15.359 --> 0:18:18.480
<v Speaker 3>to manage their own money. How do you what do

0:18:18.520 --> 0:18:19.439
<v Speaker 3>you tell them with that?

0:18:20.119 --> 0:18:22.680
<v Speaker 10>I think that the tools are getting much much better

0:18:22.720 --> 0:18:25.560
<v Speaker 10>for people to manage their own money, and the product

0:18:25.600 --> 0:18:29.320
<v Speaker 10>availability and the education material is becoming much more prevalent

0:18:29.320 --> 0:18:33.840
<v Speaker 10>in the marketplace. However, money is very emotional, and when

0:18:33.840 --> 0:18:36.520
<v Speaker 10>you get to a certain asset level or wealth level,

0:18:36.720 --> 0:18:41.520
<v Speaker 10>or your life complexity changes, having another person sitting there

0:18:41.560 --> 0:18:44.400
<v Speaker 10>alongside of you to coach you through that and even

0:18:44.440 --> 0:18:48.720
<v Speaker 10>out those emotional spikes is super important. So I think

0:18:48.760 --> 0:18:51.880
<v Speaker 10>the wealth industry is really well positioned over the next

0:18:51.960 --> 0:18:54.879
<v Speaker 10>number of years, as wealth expands and it is the

0:18:54.880 --> 0:18:58.560
<v Speaker 10>fastest growing marketplace, that there's going to be a need

0:18:58.600 --> 0:19:03.359
<v Speaker 10>for wealth advisors, more of them and their role and

0:19:03.440 --> 0:19:05.880
<v Speaker 10>their value in the relationship is only going to get

0:19:05.880 --> 0:19:07.600
<v Speaker 10>greater as more complexity ners.

0:19:08.119 --> 0:19:10.520
<v Speaker 7>So since I've been on Wall Street more than thirty years,

0:19:10.840 --> 0:19:14.440
<v Speaker 7>the story has been brokers leaving financial advisors, leaving the

0:19:14.480 --> 0:19:16.000
<v Speaker 7>wirehouses and going out on their own.

0:19:16.160 --> 0:19:17.959
<v Speaker 5>Yeah, that hasn't changed, has it.

0:19:18.240 --> 0:19:22.560
<v Speaker 10>I don't think that has changed. I mean there is. Look,

0:19:22.600 --> 0:19:25.880
<v Speaker 10>there's a shift in the industry. From when we started

0:19:25.880 --> 0:19:28.080
<v Speaker 10>in the business, one hundred percent of the things that

0:19:28.119 --> 0:19:31.679
<v Speaker 10>we did were commission based. Today the majority of the

0:19:31.720 --> 0:19:34.800
<v Speaker 10>business that we have on our platform is advisory based.

0:19:35.480 --> 0:19:39.920
<v Speaker 10>And so I think this idea of financial advisors, more

0:19:39.960 --> 0:19:42.199
<v Speaker 10>and more of them needed for the industry, and the

0:19:42.320 --> 0:19:44.639
<v Speaker 10>idea that some of them want to run their own

0:19:44.720 --> 0:19:48.320
<v Speaker 10>business will continue to sort of be a trend. But

0:19:48.440 --> 0:19:51.320
<v Speaker 10>I think more of those firms now, Paul, are looking

0:19:51.359 --> 0:19:55.600
<v Speaker 10>to land someplace as opposed to start of building something

0:19:55.680 --> 0:19:58.400
<v Speaker 10>fresh from the start, because it's pretty it's pretty hard.

0:19:59.400 --> 0:20:02.280
<v Speaker 4>Jim, wonderful to chat with you. Thank you so much.

0:20:02.320 --> 0:20:04.760
<v Speaker 3>I learned a ton Jim Crowley, Global head of b

0:20:04.840 --> 0:20:07.760
<v Speaker 3>and Yatt Melling's pershing and good luck on your keynotes.

0:20:07.840 --> 0:20:11.120
<v Speaker 10>You haven't given it yet, right, No, it's nott there all.

0:20:11.080 --> 0:20:14.280
<v Speaker 4>Right deep teas there enjoy that as well.

0:20:14.480 --> 0:20:17.720
<v Speaker 3>We have to wonder though, as people become more confident

0:20:17.760 --> 0:20:21.600
<v Speaker 3>in their way of trading or operating, like are they how.

0:20:21.480 --> 0:20:23.880
<v Speaker 4>Long are they able to put off a financial advisor?

0:20:23.920 --> 0:20:26.320
<v Speaker 3>Does it come with the kid your first house? Like

0:20:26.400 --> 0:20:29.320
<v Speaker 3>what is that trigger point to move the Yeah?

0:20:29.720 --> 0:20:30.080
<v Speaker 5>Exactly.

0:20:30.200 --> 0:20:32.480
<v Speaker 7>I mean I think this Jim was mentioning the complexity

0:20:32.520 --> 0:20:36.520
<v Speaker 7>of managing money, whether it be you know, wealth management, taxes,

0:20:37.080 --> 0:20:38.520
<v Speaker 7>you know, wills and estates on all.

0:20:38.440 --> 0:20:39.200
<v Speaker 5>Those types of things.

0:20:39.200 --> 0:20:41.400
<v Speaker 7>On the legal side of it as well, it gets

0:20:41.400 --> 0:20:44.160
<v Speaker 7>pretty complex pretty quickly, and you start talking about real

0:20:44.160 --> 0:20:49.160
<v Speaker 7>dollars and still met you that that is a big issue.

0:20:49.640 --> 0:20:53.520
<v Speaker 2>You're listening to the Bloomberg Intelligence Podcast. Catch us live

0:20:53.600 --> 0:20:56.640
<v Speaker 2>weekdays at ten am Eastern on Apple card Play and

0:20:56.640 --> 0:20:59.560
<v Speaker 2>Android Auto with the Bloomberg Business app. You can also

0:20:59.600 --> 0:21:02.840
<v Speaker 2>listen live on Amazon Alexa from our flagship New York

0:21:02.880 --> 0:21:05.840
<v Speaker 2>station just say Alexa playing Bloomberg eleven.

0:21:08.240 --> 0:21:09.879
<v Speaker 4>This is Bloomberg Intelligence Radio.

0:21:10.160 --> 0:21:12.240
<v Speaker 3>We cover all the top news and business and finance

0:21:12.280 --> 0:21:14.640
<v Speaker 3>through our lens of our Bloomberg Intelligence analysts. They cover

0:21:14.720 --> 0:21:17.719
<v Speaker 3>two thousand companies and one hundred and thirty industries worldwide

0:21:17.720 --> 0:21:19.080
<v Speaker 3>and every once in a while.

0:21:19.119 --> 0:21:21.040
<v Speaker 4>He let us take the show on the road.

0:21:21.240 --> 0:21:24.600
<v Speaker 3>We get to broaden our outlook, particularly in the areas

0:21:24.600 --> 0:21:27.080
<v Speaker 3>that really concern you as an investor. And we are

0:21:27.160 --> 0:21:32.480
<v Speaker 3>here from the unbelievably huge Gaylord opry landa resort in Nashville, Tennessee,

0:21:32.560 --> 0:21:36.000
<v Speaker 3>for B and Y Melons twenty six Annual Insight Conference,

0:21:36.040 --> 0:21:39.680
<v Speaker 3>speaking about two thousand over two thousand financial intermediaries from

0:21:39.760 --> 0:21:44.159
<v Speaker 3>top asset management firms will be here. And joining us

0:21:44.200 --> 0:21:46.720
<v Speaker 3>now to discuss all of it is Emily Schlosser. She's

0:21:46.800 --> 0:21:49.600
<v Speaker 3>chief operating officer B and Y Melons Pershing and she

0:21:49.720 --> 0:21:50.680
<v Speaker 3>joins us here on set.

0:21:50.720 --> 0:21:51.600
<v Speaker 4>Wonderful to see you.

0:21:51.720 --> 0:21:53.040
<v Speaker 11>Thanks a that it's going to be here now.

0:21:53.040 --> 0:21:56.600
<v Speaker 4>The highlight is that you're talking to Keith Urban on stage.

0:21:56.840 --> 0:21:58.760
<v Speaker 4>Is that that's happening today.

0:21:58.600 --> 0:22:02.080
<v Speaker 12>That's happening on Thursday Thursday? Yes, and I agree it

0:22:02.080 --> 0:22:02.879
<v Speaker 12>will be at the highlight.

0:22:03.280 --> 0:22:05.280
<v Speaker 4>So are you interviewing or is he interviewing you?

0:22:05.480 --> 0:22:05.640
<v Speaker 10>Oh?

0:22:05.720 --> 0:22:08.760
<v Speaker 11>For sure, I'm interviewing him, just checking. Yes, Yes, he

0:22:08.880 --> 0:22:09.720
<v Speaker 11>is the star of the show.

0:22:10.080 --> 0:22:11.520
<v Speaker 4>And what do you guys to talk about?

0:22:11.800 --> 0:22:13.200
<v Speaker 11>They're handful of things that we're going to cover.

0:22:13.359 --> 0:22:16.600
<v Speaker 12>He has really interesting stories about his creative process, about

0:22:16.640 --> 0:22:17.880
<v Speaker 12>overcoming diversity.

0:22:18.400 --> 0:22:21.320
<v Speaker 11>He is a real emphasis on putting in.

0:22:21.280 --> 0:22:23.199
<v Speaker 12>The hard work, which is something that we're sort of

0:22:23.240 --> 0:22:25.880
<v Speaker 12>all about here at Bank of New York Mellon. So

0:22:26.280 --> 0:22:27.960
<v Speaker 12>there are a lot of things that are analogous, and

0:22:28.200 --> 0:22:31.119
<v Speaker 12>he will be giving us a little bit of a

0:22:31.119 --> 0:22:32.359
<v Speaker 12>show too, So that'll be great.

0:22:32.600 --> 0:22:34.240
<v Speaker 7>Hey, Emily, and we're looking around here, there's you know,

0:22:34.359 --> 0:22:38.840
<v Speaker 7>lots of financial advisors, registered investment advisors, lots of asset

0:22:38.880 --> 0:22:40.400
<v Speaker 7>management providers.

0:22:40.760 --> 0:22:42.600
<v Speaker 5>What are some of the I guess it's operationally.

0:22:42.600 --> 0:22:45.840
<v Speaker 7>What are the challenges that these rias deal with every

0:22:45.880 --> 0:22:49.640
<v Speaker 7>day when they're trying to establish relationships with clients, bring

0:22:49.680 --> 0:22:51.560
<v Speaker 7>in new assets, manage the assets that they have.

0:22:51.600 --> 0:22:52.880
<v Speaker 5>What are some of the challenges they face?

0:22:53.080 --> 0:22:58.320
<v Speaker 12>Yeah, I think ultimately it comes down to productivity and scale. Really,

0:22:58.680 --> 0:23:01.879
<v Speaker 12>their biggest challenge is to free up advisors so that

0:23:01.920 --> 0:23:06.560
<v Speaker 12>the advisors can spend more time with their clients. At Pershing,

0:23:06.680 --> 0:23:09.679
<v Speaker 12>we've made it our mission to help advisors help more people,

0:23:09.840 --> 0:23:13.320
<v Speaker 12>and we're doing that by creating the most connected and

0:23:13.359 --> 0:23:16.959
<v Speaker 12>productive platform to power the future of wealth management and

0:23:16.960 --> 0:23:22.160
<v Speaker 12>that notion of automation and allowing ris and broker dealers

0:23:22.160 --> 0:23:25.160
<v Speaker 12>to operate at scales so that their advisors are spending

0:23:25.560 --> 0:23:29.160
<v Speaker 12>less time doing administrative tasks and systems and more time

0:23:29.240 --> 0:23:30.200
<v Speaker 12>out with their clients.

0:23:30.200 --> 0:23:31.280
<v Speaker 11>That's really what it's all about.

0:23:31.400 --> 0:23:33.720
<v Speaker 3>How hard it is to do all that to create

0:23:33.720 --> 0:23:36.280
<v Speaker 3>that environment where people can just talk to their clients more.

0:23:36.720 --> 0:23:40.280
<v Speaker 12>It's very challenging, and there's a reason why it's taken

0:23:40.359 --> 0:23:42.840
<v Speaker 12>us kind of this long in the maturity of our

0:23:42.880 --> 0:23:45.320
<v Speaker 12>industry to get to a point where we can really

0:23:45.440 --> 0:23:49.840
<v Speaker 12>do that. We've seen studies that say advisors spend as

0:23:49.880 --> 0:23:52.160
<v Speaker 12>much as sixty or seventy percent of their time doing

0:23:52.200 --> 0:23:55.600
<v Speaker 12>administrative tasks, and so part of what we've done in

0:23:55.800 --> 0:23:58.760
<v Speaker 12>rolling out a new advisory platform, which we launched at

0:23:58.760 --> 0:24:02.480
<v Speaker 12>this conference last year, so it's the one year birthday

0:24:02.680 --> 0:24:06.520
<v Speaker 12>of Wove, which is our advisory platform, is built from

0:24:06.600 --> 0:24:10.160
<v Speaker 12>a from the ground up, an interconnected suite of tools

0:24:10.200 --> 0:24:12.920
<v Speaker 12>for advisors to use to manage their day to day.

0:24:13.000 --> 0:24:15.800
<v Speaker 12>So it's not a patchwork of stuff that we've bought

0:24:15.840 --> 0:24:17.359
<v Speaker 12>and tried to sort of stitch together.

0:24:17.880 --> 0:24:20.680
<v Speaker 11>This is really from the ground up. From its inception.

0:24:21.000 --> 0:24:24.840
<v Speaker 12>It was designed to be totally interconnected so that data

0:24:24.920 --> 0:24:29.560
<v Speaker 12>flows seamlessly across the applications. Everything works together and advisors

0:24:29.600 --> 0:24:32.359
<v Speaker 12>no longer have to kind of swivel between different applications,

0:24:32.400 --> 0:24:34.600
<v Speaker 12>which just consumes an enormous amount of their time.

0:24:34.880 --> 0:24:39.760
<v Speaker 7>From a competitive perspective, from B and Y, Melon, how

0:24:39.760 --> 0:24:44.040
<v Speaker 7>do you compete? What is it spending more on technology?

0:24:44.119 --> 0:24:47.000
<v Speaker 7>How do you guys compete against your competitors out there?

0:24:47.119 --> 0:24:50.040
<v Speaker 12>Yeah, well, none of our competitors have the force like

0:24:50.119 --> 0:24:50.880
<v Speaker 12>we have with.

0:24:50.920 --> 0:24:53.080
<v Speaker 5>This that the the world thopes.

0:24:52.720 --> 0:24:55.359
<v Speaker 12>Of Fidelity Schwag or some of the big players in

0:24:55.400 --> 0:24:59.040
<v Speaker 12>our space. And really what we have with the entire

0:24:59.119 --> 0:25:02.679
<v Speaker 12>ecosystem of of New York Melon is completely unique because

0:25:02.720 --> 0:25:05.960
<v Speaker 12>we do have a massive technology organization that we can

0:25:06.000 --> 0:25:09.959
<v Speaker 12>bring to bear with incredible amounts of investment spent on

0:25:10.040 --> 0:25:14.960
<v Speaker 12>things like resiliency, cybersecurity, as well as the latest and

0:25:15.000 --> 0:25:18.199
<v Speaker 12>greatest in innovative tech generative AI. So we have this

0:25:18.320 --> 0:25:21.600
<v Speaker 12>whole kind of force behind us from a technology perspective,

0:25:22.040 --> 0:25:26.040
<v Speaker 12>and then we also have a world class investment management arm.

0:25:26.160 --> 0:25:29.720
<v Speaker 11>We have world class treasury services and payments capabilities.

0:25:30.119 --> 0:25:34.000
<v Speaker 12>So it really creates this whole wrapper around our core

0:25:34.080 --> 0:25:37.840
<v Speaker 12>custody offering that amplifies what we can bring to the

0:25:37.840 --> 0:25:39.200
<v Speaker 12>market in a way that nobody else can.

0:25:39.280 --> 0:25:41.159
<v Speaker 3>I judge myself for asking this question, but I'm going

0:25:41.200 --> 0:25:43.560
<v Speaker 3>to ask it anyway. As chief operating officer. How do

0:25:43.600 --> 0:25:44.359
<v Speaker 3>you use AI?

0:25:44.760 --> 0:25:44.960
<v Speaker 9>Oh?

0:25:45.080 --> 0:25:45.879
<v Speaker 4>Generative AI?

0:25:46.080 --> 0:25:46.280
<v Speaker 5>Oh?

0:25:46.400 --> 0:25:46.920
<v Speaker 11>Interesting?

0:25:47.440 --> 0:25:50.879
<v Speaker 12>So we are using AI in a lot of different ways.

0:25:50.880 --> 0:25:53.639
<v Speaker 12>It's been available on our platform from some time, with

0:25:53.920 --> 0:25:58.320
<v Speaker 12>natural language search and greater ability to navigate. All of

0:25:58.359 --> 0:26:04.440
<v Speaker 12>our navigation prompts are customized based on what consumers use most.

0:26:04.520 --> 0:26:07.200
<v Speaker 12>So it is learning along with the user to make

0:26:07.240 --> 0:26:09.720
<v Speaker 12>the experience more user friendly and personalized.

0:26:10.359 --> 0:26:11.159
<v Speaker 11>And we are.

0:26:11.080 --> 0:26:16.080
<v Speaker 12>Leveraging tools that help us automate things like processing documents

0:26:16.119 --> 0:26:20.720
<v Speaker 12>and running more of our operations straight through. We are

0:26:20.960 --> 0:26:25.919
<v Speaker 12>we are playing quite heavily with generative AI, particularly internally

0:26:26.040 --> 0:26:30.440
<v Speaker 12>for now, where we're able to kind of access information

0:26:31.320 --> 0:26:34.960
<v Speaker 12>much more quickly and have the help of tools as

0:26:35.000 --> 0:26:37.200
<v Speaker 12>we're kind of creating intel for our clients.

0:26:37.440 --> 0:26:41.520
<v Speaker 7>How about cybersecurity just data security in general. I'm guessing

0:26:41.560 --> 0:26:43.480
<v Speaker 7>that's a constant source of investment for you guys.

0:26:43.480 --> 0:26:45.640
<v Speaker 5>How do you think about that? Yeah?

0:26:45.760 --> 0:26:46.240
<v Speaker 11>Constant.

0:26:46.600 --> 0:26:49.760
<v Speaker 12>It is one of the most impactful things that we

0:26:49.800 --> 0:26:52.720
<v Speaker 12>can spend time on because the threats just keep amplifying

0:26:52.800 --> 0:26:56.480
<v Speaker 12>kind of day over day. We see increasing threats from

0:26:56.600 --> 0:27:00.400
<v Speaker 12>cyber challenges, and it's one of the reasons why having

0:27:00.440 --> 0:27:03.119
<v Speaker 12>the Bank of New York Mellon behind Persians brand is

0:27:03.160 --> 0:27:05.199
<v Speaker 12>so powerful. I mean, we are a two hundred and

0:27:05.240 --> 0:27:09.879
<v Speaker 12>forty year old bank. We pride ourselves on being incredibly resilient,

0:27:10.119 --> 0:27:13.120
<v Speaker 12>and we really are at the cutting edge of what's

0:27:13.119 --> 0:27:14.680
<v Speaker 12>happening in the cybersecurity world.

0:27:14.960 --> 0:27:16.720
<v Speaker 4>What are you most excited about for the rest of

0:27:16.720 --> 0:27:17.120
<v Speaker 4>this year.

0:27:17.960 --> 0:27:21.080
<v Speaker 12>I'm really excited about what some of the new technologies

0:27:21.160 --> 0:27:23.679
<v Speaker 12>can bring in terms of productivity and scale. I mean,

0:27:23.760 --> 0:27:27.920
<v Speaker 12>at its core, Generative AI is a productivity tool. Productivity

0:27:28.000 --> 0:27:29.960
<v Speaker 12>is what we're all about, and I think it's one

0:27:30.000 --> 0:27:34.320
<v Speaker 12>of the most kind of the biggest step changes in innovation.

0:27:34.440 --> 0:27:36.159
<v Speaker 11>That we've seen in recent history.

0:27:36.240 --> 0:27:38.119
<v Speaker 12>So I'm really excited to see what we can do

0:27:38.160 --> 0:27:38.359
<v Speaker 12>with it.

0:27:38.960 --> 0:27:41.840
<v Speaker 7>If you lose a group of advisors from your platform,

0:27:41.920 --> 0:27:42.680
<v Speaker 7>why do they leave?

0:27:43.960 --> 0:27:46.800
<v Speaker 11>Interesting? It doesn't happen often.

0:27:47.480 --> 0:27:52.439
<v Speaker 12>I Sometimes it's because they have chosen to consolidate go

0:27:52.520 --> 0:27:55.080
<v Speaker 12>through M and A with a company that uses a

0:27:55.080 --> 0:27:58.560
<v Speaker 12>different provider, So that's often what would drive the change.

0:27:59.000 --> 0:28:02.000
<v Speaker 12>Sometimes it's a change engine model, or they're looking for

0:28:02.040 --> 0:28:04.600
<v Speaker 12>an exit strategy, so they sell their firm.

0:28:05.480 --> 0:28:06.840
<v Speaker 11>Those would be the biggest drivers.

0:28:07.080 --> 0:28:09.000
<v Speaker 3>Well, what are the biggest questions that you're getting right

0:28:09.040 --> 0:28:10.200
<v Speaker 3>now new advisors?

0:28:10.760 --> 0:28:14.840
<v Speaker 12>Yeah, the biggest questions I think do revolve around how

0:28:14.880 --> 0:28:18.800
<v Speaker 12>do we just make ourselves more productive, more efficient? But

0:28:18.840 --> 0:28:21.080
<v Speaker 12>then we also do have a lot of questions around

0:28:21.119 --> 0:28:24.160
<v Speaker 12>how do we get more into the alternative space, how

0:28:24.160 --> 0:28:28.720
<v Speaker 12>do we become more effective in providing investment offerings to

0:28:29.160 --> 0:28:35.359
<v Speaker 12>our clients. So historically many advisors have also been portfolio managers.

0:28:35.440 --> 0:28:38.280
<v Speaker 12>I think more and more we're seeing clients looking towards

0:28:38.280 --> 0:28:43.760
<v Speaker 12>that centralized office of investment that can be leveraged as

0:28:43.760 --> 0:28:46.440
<v Speaker 12>more of a central utility, so that each advisor is

0:28:46.480 --> 0:28:49.080
<v Speaker 12>not trying to be a portfolio manager on their own right,

0:28:49.120 --> 0:28:52.280
<v Speaker 12>but are spending more time on things like financial planning

0:28:52.480 --> 0:28:54.520
<v Speaker 12>and building relationships with clients.

0:28:54.720 --> 0:28:56.640
<v Speaker 4>Emily, we really appreciate it. Thank you so much.

0:28:56.680 --> 0:28:59.920
<v Speaker 3>Emily Schlosser, a chief operating officer at Bmy Melon's person.

0:29:00.120 --> 0:29:01.200
<v Speaker 4>Good luck with Keith Urban.

0:29:01.360 --> 0:29:04.440
<v Speaker 11>Thank you be super exciting, excited.

0:29:04.560 --> 0:29:07.000
<v Speaker 4>I love this for you. I want to get that.

0:29:07.240 --> 0:29:09.200
<v Speaker 4>Thank you.

0:29:09.200 --> 0:29:13.120
<v Speaker 2>You're listening to the Bloomberg Intelligence Podcast. Catch us live

0:29:13.160 --> 0:29:16.680
<v Speaker 2>weekdays at ten am Eastern on Applecar Play and Android

0:29:16.720 --> 0:29:19.880
<v Speaker 2>Auto with the Bloomberg Business. You can also listen live

0:29:20.000 --> 0:29:23.160
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0:29:23.240 --> 0:29:25.840
<v Speaker 2>Say Alexa playing Bloomberg eleven thirty.

0:29:27.200 --> 0:29:28.920
<v Speaker 3>Hey, Alex Deel alongside Paul sw We need. This is

0:29:28.920 --> 0:29:31.360
<v Speaker 3>Bloomberg Intelligence Radio. We bring you all the top news

0:29:31.400 --> 0:29:34.880
<v Speaker 3>and analysts from our Bloomberg Intelligence arm. They cover two

0:29:34.880 --> 0:29:37.760
<v Speaker 3>thousand companies and one hundred and thirty industries around the world.

0:29:37.800 --> 0:29:40.920
<v Speaker 3>And for now we are lucky because they're broadcasting live

0:29:40.920 --> 0:29:44.760
<v Speaker 3>from Nashville, Tennessee, at the Gaylord Opryland Resort for B

0:29:44.840 --> 0:29:48.000
<v Speaker 3>and Y Melons twenty six annual Inside Conference with over

0:29:48.040 --> 0:29:51.880
<v Speaker 3>two thousand financial intermediaries from top asset management firms and

0:29:51.960 --> 0:29:54.400
<v Speaker 3>joining us right here on set. Ben Harrison, head of

0:29:54.400 --> 0:29:57.040
<v Speaker 3>Wealth Solutions at B and Y Melons, pershings.

0:29:57.080 --> 0:29:59.240
<v Speaker 4>Good to have you here, Ben, Thanks for stopping by.

0:29:59.760 --> 0:30:01.000
<v Speaker 8>More thanks for having me.

0:30:01.160 --> 0:30:04.680
<v Speaker 3>So your panel, which is Thursday is the future of

0:30:04.800 --> 0:30:08.640
<v Speaker 3>financial Advice, Perspectives on the evolution of wealth management.

0:30:09.000 --> 0:30:11.240
<v Speaker 4>That seems nice and broad for you. What are you

0:30:11.280 --> 0:30:13.400
<v Speaker 4>going to say? What's on the docket, what's on your mind?

0:30:14.040 --> 0:30:15.440
<v Speaker 8>Yeah, So it's going to be a great panel.

0:30:15.480 --> 0:30:18.760
<v Speaker 13>We've got a number of industry experts that are going

0:30:18.800 --> 0:30:21.760
<v Speaker 13>to join me, and what we're going to talk about

0:30:21.840 --> 0:30:23.200
<v Speaker 13>is there's really been a bull.

0:30:23.000 --> 0:30:24.400
<v Speaker 8>Market for financial advice.

0:30:24.480 --> 0:30:27.440
<v Speaker 13>If you look back over the last ten years, the

0:30:28.440 --> 0:30:31.280
<v Speaker 13>wealth business has grown from twenty three trillion to fifty

0:30:31.280 --> 0:30:35.240
<v Speaker 13>two trillion. It's really fueling the need for investors to

0:30:35.320 --> 0:30:39.480
<v Speaker 13>have great advice from advisors. The conundrum is we're not

0:30:39.720 --> 0:30:42.640
<v Speaker 13>creating more advisors. So there's about three hundred thousand advisors,

0:30:42.680 --> 0:30:46.760
<v Speaker 13>so it's really teeing up this productivity of imperative that

0:30:46.920 --> 0:30:50.080
<v Speaker 13>advisors need to deliver more for their clients and do

0:30:50.240 --> 0:30:51.320
<v Speaker 13>so with more scale.

0:30:52.280 --> 0:30:54.720
<v Speaker 7>So we're speaking with Ben Harrison, head of Wealth Solutions

0:30:54.720 --> 0:30:58.280
<v Speaker 7>at BNY Melon's Pershing here in Nashville. Ben, can you

0:30:58.320 --> 0:31:00.880
<v Speaker 7>explain the different Can you explain to reason why I

0:31:00.920 --> 0:31:04.720
<v Speaker 7>would leave a wirehouse like Merrill Lynch and become a

0:31:04.800 --> 0:31:08.440
<v Speaker 7>registered investment advisor at an independent place.

0:31:08.800 --> 0:31:13.560
<v Speaker 13>Sure, so a lot of that demand is being driven

0:31:13.600 --> 0:31:19.720
<v Speaker 13>by investors. Investors really are seeking fiduciary advice, comprehensive, holistic advice,

0:31:21.120 --> 0:31:22.960
<v Speaker 13>an advisor that sits on the same side of the

0:31:22.960 --> 0:31:27.560
<v Speaker 13>table as them and isn't sold products, but really it

0:31:27.840 --> 0:31:32.320
<v Speaker 13>purchases products to fulfill a goal based financial plan. So

0:31:33.080 --> 0:31:36.760
<v Speaker 13>advisors are seeking an opportunity to be aligned with their

0:31:36.760 --> 0:31:41.080
<v Speaker 13>clients and that gives them the opportunity to go out

0:31:41.520 --> 0:31:44.800
<v Speaker 13>establish a registered investment advisor and have full control in

0:31:44.880 --> 0:31:46.720
<v Speaker 13>order to complate experience.

0:31:46.760 --> 0:31:50.200
<v Speaker 7>There's no more Maryland stockbrokers there, aren't they advisors too?

0:31:50.440 --> 0:31:51.600
<v Speaker 5>Haven't they involved that business?

0:31:51.680 --> 0:31:54.560
<v Speaker 13>Yeah, we've definitely seen a convergence in the business models

0:31:54.600 --> 0:31:59.360
<v Speaker 13>towards this goal oriented, holistic advice. So there's there's absolutely

0:32:00.080 --> 0:32:01.720
<v Speaker 13>you know, we're seeing that from both sides of the

0:32:01.760 --> 0:32:04.560
<v Speaker 13>market right now, and that's creating a lot of competition

0:32:04.600 --> 0:32:05.440
<v Speaker 13>in the space.

0:32:05.720 --> 0:32:08.720
<v Speaker 3>Okay, so what is your advice for wealth managers say

0:32:08.760 --> 0:32:09.920
<v Speaker 3>in the back half of this year?

0:32:10.240 --> 0:32:14.200
<v Speaker 13>Yeah, so we've been experiencing a market that you know,

0:32:14.280 --> 0:32:17.640
<v Speaker 13>continues to have tailwinds, but clients have a ton of

0:32:17.680 --> 0:32:21.160
<v Speaker 13>complexity in their lives. So it's all about focusing on

0:32:21.240 --> 0:32:26.360
<v Speaker 13>the client needs and having a very clear, optimal client

0:32:26.440 --> 0:32:32.120
<v Speaker 13>profile and delivering the solutions that an investor needs in

0:32:32.240 --> 0:32:36.400
<v Speaker 13>order to solve anything that they may need to deal

0:32:36.440 --> 0:32:37.560
<v Speaker 13>with in their personal lives.

0:32:38.000 --> 0:32:41.000
<v Speaker 7>Every town USA has a Smith Barney office. You know,

0:32:41.000 --> 0:32:43.360
<v Speaker 7>are more in Stanley office size I should say a

0:32:43.360 --> 0:32:44.840
<v Speaker 7>Merrill Lynch office.

0:32:44.560 --> 0:32:47.320
<v Speaker 5>Plus three or four registered advisors offices.

0:32:47.360 --> 0:32:50.520
<v Speaker 7>Does there need to be consolidation among the rias or

0:32:50.640 --> 0:32:53.280
<v Speaker 7>is it better to be able to Hey, we're small,

0:32:53.600 --> 0:32:56.120
<v Speaker 7>we're local, we know our clients.

0:32:56.480 --> 0:32:58.120
<v Speaker 5>How's that trend evolving?

0:32:58.320 --> 0:33:01.120
<v Speaker 13>Yeah, we're seeing a tremendous amount of solidation in the space.

0:33:01.200 --> 0:33:04.160
<v Speaker 13>The mergers and acquisitions that we see in terms of

0:33:04.640 --> 0:33:08.160
<v Speaker 13>aggregators and roll ups coming into the space and taking

0:33:08.200 --> 0:33:11.400
<v Speaker 13>out some of the smaller firms and rolling them into

0:33:11.440 --> 0:33:16.200
<v Speaker 13>wealth practices is absolutely happening. It's not slowing down. That's

0:33:16.240 --> 0:33:19.640
<v Speaker 13>going to continue to accelerate. But at the same time,

0:33:19.720 --> 0:33:24.360
<v Speaker 13>there is room for advisors to have unique value propositions

0:33:24.400 --> 0:33:28.960
<v Speaker 13>for clients in communities. And what we've seen is that

0:33:29.400 --> 0:33:31.680
<v Speaker 13>clients have a propensity to.

0:33:31.680 --> 0:33:32.520
<v Speaker 8>Work with people.

0:33:32.760 --> 0:33:36.080
<v Speaker 13>Despite the fact there are so many digital solutions and

0:33:36.360 --> 0:33:40.480
<v Speaker 13>ways to leverage AI and other unique capabilities in the marketplace.

0:33:41.560 --> 0:33:44.240
<v Speaker 13>Investors want to work with a person and if you

0:33:44.240 --> 0:33:46.920
<v Speaker 13>can deliver a great value proposition, then you've got a

0:33:46.960 --> 0:33:47.800
<v Speaker 13>business to be had.

0:33:48.120 --> 0:33:51.200
<v Speaker 3>So what is the right ARIA model, the registered investment

0:33:51.200 --> 0:33:55.520
<v Speaker 3>advisor model? Like, what is the right model for someone.

0:33:54.480 --> 0:33:57.320
<v Speaker 13>I think it all depends on what the client need is.

0:33:58.200 --> 0:34:00.520
<v Speaker 13>It depends on where they are in their in their

0:34:00.520 --> 0:34:03.560
<v Speaker 13>life cycle. Are they at the stage of their life

0:34:03.560 --> 0:34:05.400
<v Speaker 13>where they are accumulating assets.

0:34:06.280 --> 0:34:08.080
<v Speaker 8>Are they at the stage of life where.

0:34:07.880 --> 0:34:13.719
<v Speaker 13>They're planning for retirement or drawing down. Are they a

0:34:13.760 --> 0:34:16.480
<v Speaker 13>massiffluent investor, are they a high net worth investor?

0:34:16.480 --> 0:34:18.640
<v Speaker 8>Are they ultra high net worth investor? And there are.

0:34:18.560 --> 0:34:23.040
<v Speaker 13>Flavors of registered investment advisors as well as broker dealers

0:34:23.080 --> 0:34:28.080
<v Speaker 13>and as you mentioned, other financial professionals that solve for

0:34:28.160 --> 0:34:29.640
<v Speaker 13>a variety of those different needs.

0:34:29.840 --> 0:34:32.399
<v Speaker 5>We've been coming to this event for several years now.

0:34:32.440 --> 0:34:35.360
<v Speaker 7>In a common theme has been you want your advisors

0:34:35.440 --> 0:34:38.080
<v Speaker 7>to be able to spend more time with their clients,

0:34:38.239 --> 0:34:41.719
<v Speaker 7>less time on the administrative work. Is that just a

0:34:41.760 --> 0:34:47.000
<v Speaker 7>function of technology, integrating technology more into the everyday work

0:34:47.040 --> 0:34:47.680
<v Speaker 7>of an advisor.

0:34:48.040 --> 0:34:50.319
<v Speaker 13>Yeah, that's we've talked a little bit about that. In

0:34:50.400 --> 0:34:53.560
<v Speaker 13>terms of this productivity imperative. We know that there's a

0:34:53.640 --> 0:34:57.680
<v Speaker 13>you know, significant demand for advice. There is not as

0:34:57.719 --> 0:35:01.680
<v Speaker 13>many advisors to fulfill that demand. So it's really incumbent

0:35:02.040 --> 0:35:04.719
<v Speaker 13>that we have the right tools in technology so that

0:35:05.280 --> 0:35:09.160
<v Speaker 13>advisors can spend more of their time with clients and

0:35:09.320 --> 0:35:12.600
<v Speaker 13>less of their time working on the back office or

0:35:13.760 --> 0:35:16.000
<v Speaker 13>the tools in which to do so. That's a big

0:35:16.160 --> 0:35:20.520
<v Speaker 13>focus on our strategy at Pershing in our mission to

0:35:20.560 --> 0:35:23.359
<v Speaker 13>help advisors help more people, and a lot of the

0:35:23.440 --> 0:35:26.400
<v Speaker 13>tools and technology that we are showcasing at this event

0:35:26.520 --> 0:35:29.160
<v Speaker 13>does just that. We're excited about rolling out some of

0:35:29.239 --> 0:35:31.799
<v Speaker 13>the new things that we have with our Wove platform.

0:35:32.600 --> 0:35:34.000
<v Speaker 4>Here's something just broader.

0:35:34.080 --> 0:35:37.040
<v Speaker 3>You know, everyone's just living longer and there's a question

0:35:37.080 --> 0:35:38.520
<v Speaker 3>as to sort of like when should.

0:35:38.320 --> 0:35:41.360
<v Speaker 4>You retire, how much money do you really need for retirement?

0:35:41.400 --> 0:35:43.520
<v Speaker 4>And nobody really knows the answer to any of this.

0:35:44.200 --> 0:35:46.360
<v Speaker 3>How do you talk to clients about that? Because I

0:35:46.440 --> 0:35:47.440
<v Speaker 3>have to think that that is.

0:35:47.400 --> 0:35:48.440
<v Speaker 4>A huge worry.

0:35:48.960 --> 0:35:51.279
<v Speaker 3>And when you normally retire at like sixty five, but

0:35:51.320 --> 0:35:53.439
<v Speaker 3>then you're dying at seventy, that's one thing, but that's

0:35:53.520 --> 0:35:54.680
<v Speaker 3>not happening anymore.

0:35:55.320 --> 0:35:59.120
<v Speaker 13>Yeah, you're absolutely right, and this is something that advisors

0:35:59.160 --> 0:36:04.520
<v Speaker 13>really need to work with and investors need to really

0:36:04.560 --> 0:36:09.759
<v Speaker 13>consider the lifespan that they potentially have in front of them,

0:36:09.880 --> 0:36:14.920
<v Speaker 13>including health benefits and healthcare. That we see this idea

0:36:15.080 --> 0:36:19.920
<v Speaker 13>of advisors delivering more, it's getting well beyond just investments.

0:36:19.920 --> 0:36:21.279
<v Speaker 8>It used to be an investment game.

0:36:21.320 --> 0:36:24.520
<v Speaker 13>Now it is a planning game of all the complexities

0:36:24.560 --> 0:36:27.279
<v Speaker 13>of one's lives, whether it be healthcare, whether it be

0:36:27.400 --> 0:36:30.560
<v Speaker 13>long term care, whether it be benefits that.

0:36:31.120 --> 0:36:32.800
<v Speaker 8>Advisors need to think about.

0:36:32.840 --> 0:36:37.040
<v Speaker 13>So we're seeing lifetime income becoming a very important tool

0:36:37.080 --> 0:36:43.680
<v Speaker 13>that's utilized in a comprehensive portfolio, insurance, tax, all of

0:36:43.760 --> 0:36:44.320
<v Speaker 13>these things.

0:36:44.360 --> 0:36:47.080
<v Speaker 3>I have permanent life insurance, Like I got that when

0:36:47.080 --> 0:36:50.839
<v Speaker 3>I was like thirty six, because I'm so terrified of

0:36:50.880 --> 0:36:52.960
<v Speaker 3>like what happens when there is no social security and

0:36:53.040 --> 0:36:55.200
<v Speaker 3>I'm like eighty and I need assisted.

0:36:54.880 --> 0:37:00.200
<v Speaker 13>Living absolutely, And for the emerging population coming up to

0:37:00.239 --> 0:37:03.360
<v Speaker 13>be completely different for us than it was for generations

0:37:03.360 --> 0:37:03.920
<v Speaker 13>ahead of us.

0:37:04.400 --> 0:37:06.359
<v Speaker 4>Well, what are some other big themes that you guys

0:37:06.400 --> 0:37:07.120
<v Speaker 4>talk about a lot?

0:37:07.160 --> 0:37:08.880
<v Speaker 3>Like what's the next year? What are we gonna be

0:37:08.920 --> 0:37:10.400
<v Speaker 3>talking about next year at this conference?

0:37:11.080 --> 0:37:13.680
<v Speaker 13>So there's a there's a lot on the horizon that

0:37:13.760 --> 0:37:16.640
<v Speaker 13>we think about each and every day in our business.

0:37:16.719 --> 0:37:20.879
<v Speaker 13>We see artificial intelligence, you know, playing a big role

0:37:21.040 --> 0:37:25.879
<v Speaker 13>in the marketplace right now. We see alternative investments continuing

0:37:25.920 --> 0:37:31.200
<v Speaker 13>to emerge and rise in terms of getting into the

0:37:31.280 --> 0:37:36.400
<v Speaker 13>retail investing population. You hit on a couple of the

0:37:36.440 --> 0:37:42.040
<v Speaker 13>other things in terms of the longevity of portfolios and

0:37:42.520 --> 0:37:45.880
<v Speaker 13>that people are living longer. So there's there's a tremendous

0:37:45.920 --> 0:37:50.560
<v Speaker 13>amount of things that people are thinking about in terms

0:37:50.640 --> 0:37:54.160
<v Speaker 13>of navigating how you how you contend with that with

0:37:54.200 --> 0:37:55.799
<v Speaker 13>your personal finances.

0:37:56.280 --> 0:37:58.360
<v Speaker 3>What do you think about alternative investing in terms of

0:37:58.400 --> 0:38:01.160
<v Speaker 3>the conversation with well both managers right now.

0:38:01.480 --> 0:38:04.040
<v Speaker 13>Yeah, we've definitely seen an uptick in terms of the

0:38:04.840 --> 0:38:10.240
<v Speaker 13>appetite for alts in retail investors portfolios.

0:38:10.360 --> 0:38:13.360
<v Speaker 8>We know that they've been utilized.

0:38:12.920 --> 0:38:17.520
<v Speaker 13>In institutional portfolios for years and years, and now they

0:38:17.560 --> 0:38:23.040
<v Speaker 13>are taking a strong place in the individual investor portfolio.

0:38:23.160 --> 0:38:25.520
<v Speaker 8>And we're moving away from.

0:38:25.520 --> 0:38:30.000
<v Speaker 13>Sixty forty type of allocation to one that includes alternative

0:38:30.040 --> 0:38:34.400
<v Speaker 13>investments as an important part of the individual investor portfolio.

0:38:34.480 --> 0:38:36.680
<v Speaker 3>Ben, thanks so much. We really appreciate you stopping by.

0:38:36.680 --> 0:38:38.279
<v Speaker 3>I know it's quite busy for you, but thank you.

0:38:38.640 --> 0:38:42.040
<v Speaker 3>Ben Harrison, head of Wealth Solutions at BNY Mellon's Pershing

0:38:42.040 --> 0:38:46.040
<v Speaker 3>and joining us right here in Nashville, Tennessee.

0:38:46.800 --> 0:38:50.680
<v Speaker 2>You're listening to the Bloomberg Intelligence Podcast. Catch us live

0:38:50.760 --> 0:38:54.280
<v Speaker 2>weekdays at ten am Eastern on applecar Play and Androud

0:38:54.320 --> 0:38:57.080
<v Speaker 2>Auto with the Bloomberg Business App. You can also listen

0:38:57.200 --> 0:39:00.719
<v Speaker 2>live on Amazon Alexa from our flagship New York's Just

0:39:00.800 --> 0:39:03.319
<v Speaker 2>Say Alexa playing Bloomberg eleven.

0:39:04.719 --> 0:39:07.600
<v Speaker 5>Out Steal. Paul Sweeney. We are live in Nashville, Tennessee.

0:39:07.960 --> 0:39:12.040
<v Speaker 7>We are at the Gaylord Opryland Resort and National here

0:39:12.120 --> 0:39:14.440
<v Speaker 7>for the BNY Mellon Insight Conference. I've got about two

0:39:14.440 --> 0:39:17.040
<v Speaker 7>thousand financial advisors here and they're talking about the future

0:39:17.040 --> 0:39:19.960
<v Speaker 7>of the wealth management business. Our next guest is Serena

0:39:20.040 --> 0:39:22.840
<v Speaker 7>Dollar book Bookshire. She is the chief product officer for

0:39:22.880 --> 0:39:24.959
<v Speaker 7>B and Y Melling's Purge and joining us live here.

0:39:25.280 --> 0:39:27.680
<v Speaker 7>What kind of products are you hearing from your wealth

0:39:27.719 --> 0:39:29.520
<v Speaker 7>advisors about?

0:39:29.560 --> 0:39:30.000
<v Speaker 5>Digital?

0:39:31.440 --> 0:39:33.880
<v Speaker 11>Absolutely so on the digital.

0:39:33.480 --> 0:39:34.240
<v Speaker 5>Side, crypto.

0:39:34.280 --> 0:39:36.719
<v Speaker 7>I'm thinking generally broadly defined, you know, what kind of

0:39:36.760 --> 0:39:38.440
<v Speaker 7>do they are they asking you about crypto?

0:39:39.640 --> 0:39:43.440
<v Speaker 1>I think that there is you know, maybe reduced interest

0:39:43.480 --> 0:39:46.520
<v Speaker 1>in that at the moment, but I think that you know, overall,

0:39:46.680 --> 0:39:49.399
<v Speaker 1>you know, there we we we we exist to serve

0:39:49.440 --> 0:39:51.719
<v Speaker 1>a wide variety of products that's on our shelves, and

0:39:51.760 --> 0:39:55.279
<v Speaker 1>so as we continue to monitor the regulatory landscape around that,

0:39:56.080 --> 0:39:59.160
<v Speaker 1>you know, we we you know, that's that's something that

0:39:59.280 --> 0:40:01.239
<v Speaker 1>you know, we can school in the future. But as

0:40:01.239 --> 0:40:04.120
<v Speaker 1>I would say from a broader digital standpoint, really, you

0:40:04.160 --> 0:40:06.919
<v Speaker 1>know what we hear the most of is around productivity

0:40:07.040 --> 0:40:09.640
<v Speaker 1>and scale and ultimately, really how do we help our

0:40:09.640 --> 0:40:12.959
<v Speaker 1>advisors do their best work by ultimately giving them time

0:40:13.040 --> 0:40:16.919
<v Speaker 1>back through connected tech, connected data and connected experiences.

0:40:17.040 --> 0:40:19.600
<v Speaker 3>And we're speaking with Serena and Dalla Brookshire, chief product

0:40:19.600 --> 0:40:22.760
<v Speaker 3>officer at BNY. Melon's pershing which time about product innovation.

0:40:22.960 --> 0:40:26.719
<v Speaker 3>So what's the product that you've launched, say in the

0:40:26.800 --> 0:40:29.400
<v Speaker 3>last year that has really helped those issues that you're

0:40:29.440 --> 0:40:33.279
<v Speaker 3>trying to address, just making wealth advisors more efficient and

0:40:33.400 --> 0:40:34.600
<v Speaker 3>more able to spend time.

0:40:34.480 --> 0:40:35.200
<v Speaker 4>With their clients.

0:40:35.320 --> 0:40:37.960
<v Speaker 1>Yeah, so some of them you'll hear about later this afternoon.

0:40:38.280 --> 0:40:40.239
<v Speaker 1>But what I can share where I feel like there's

0:40:40.280 --> 0:40:42.439
<v Speaker 1>a lot of really good energy around this is within

0:40:42.480 --> 0:40:45.120
<v Speaker 1>our net next three sixty platform. We've built a lot

0:40:45.160 --> 0:40:49.360
<v Speaker 1>around personalization and so how that takes shape investing in

0:40:49.360 --> 0:40:55.720
<v Speaker 1>aimergent capabilities is ultimately personalized menus, personalized navigation. We actually

0:40:55.719 --> 0:41:00.359
<v Speaker 1>recently implemented a feature around asking a question to really

0:41:00.400 --> 0:41:05.000
<v Speaker 1>reduce the time spent on reporting and compliance related analytics,

0:41:05.280 --> 0:41:07.840
<v Speaker 1>and ultimately something that took upwards to twenty to thirty

0:41:07.880 --> 0:41:10.879
<v Speaker 1>minutes now takes a mere matter of seconds. So that's

0:41:10.920 --> 0:41:13.360
<v Speaker 1>one innovation that we're really excited about and want to

0:41:13.400 --> 0:41:15.680
<v Speaker 1>continue to press on as we think about different ways

0:41:16.040 --> 0:41:19.480
<v Speaker 1>for our advisors and their teams to do more with less.

0:41:19.800 --> 0:41:23.160
<v Speaker 7>But they always open to technology, or to some folks

0:41:23.200 --> 0:41:25.520
<v Speaker 7>just like in life, you know, less open to me

0:41:25.560 --> 0:41:27.600
<v Speaker 7>maybe if you haven't older or something like that.

0:41:27.719 --> 0:41:30.480
<v Speaker 1>I mean, product adoption certainly has a spectrum of early

0:41:30.560 --> 0:41:33.560
<v Speaker 1>to late adopters, but ultimately, right as you think about

0:41:33.640 --> 0:41:37.080
<v Speaker 1>ways that actually benefit you, we've seen a lot of adoption,

0:41:37.239 --> 0:41:39.840
<v Speaker 1>right because ultimately, as you've probably heard in some of

0:41:39.880 --> 0:41:43.280
<v Speaker 1>these other segments, right, there's a finite amount of advisors today,

0:41:43.600 --> 0:41:47.280
<v Speaker 1>a proliferation of high quality advice, and we just advisors

0:41:47.320 --> 0:41:49.880
<v Speaker 1>need to adapt their practices and how they work to

0:41:49.920 --> 0:41:50.640
<v Speaker 1>meet those demands.

0:41:50.719 --> 0:41:52.279
<v Speaker 3>How does it usually work, Like do your clients come

0:41:52.360 --> 0:41:53.839
<v Speaker 3>to you and say, hey, I really need help with

0:41:53.880 --> 0:41:56.279
<v Speaker 3>this or is it you being like you really need

0:41:56.280 --> 0:41:56.799
<v Speaker 3>help with that.

0:41:56.719 --> 0:41:57.680
<v Speaker 4>You just don't know it yet.

0:41:58.120 --> 0:42:01.200
<v Speaker 1>Great question, and actually part of one of the one

0:42:01.200 --> 0:42:03.440
<v Speaker 1>of the things that we instituted in this new Product

0:42:03.520 --> 0:42:06.520
<v Speaker 1>organization was really around how we work, and so part

0:42:06.520 --> 0:42:08.880
<v Speaker 1>of our philosophy is you need to be client obsessed,

0:42:09.080 --> 0:42:11.319
<v Speaker 1>data driven, and we need to have direct sort of

0:42:11.360 --> 0:42:14.120
<v Speaker 1>co creation with our client base, and so that's something

0:42:14.280 --> 0:42:17.239
<v Speaker 1>that we've been really kind of pushing towards. And so

0:42:17.360 --> 0:42:19.960
<v Speaker 1>ultimately it's a combination of us looking at market data,

0:42:20.120 --> 0:42:23.200
<v Speaker 1>monitoring the trends, working hand in hand with our advisors

0:42:23.200 --> 0:42:25.920
<v Speaker 1>to understand kind of the pain points, observing them directly,

0:42:26.320 --> 0:42:28.520
<v Speaker 1>you know, looking at say do gaps, what do you say,

0:42:28.520 --> 0:42:30.440
<v Speaker 1>what do we hear, what do we observe? And then

0:42:30.560 --> 0:42:32.719
<v Speaker 1>and figuring out ways to kind of build solutions that

0:42:33.000 --> 0:42:34.959
<v Speaker 1>really are steeped in that problem space.

0:42:35.000 --> 0:42:36.880
<v Speaker 4>So what's a say do gap? I've never heard this before,

0:42:36.960 --> 0:42:38.760
<v Speaker 4>and you know, it's it's like when we say.

0:42:38.560 --> 0:42:40.640
<v Speaker 1>You want to lose weight, but then you're you know,

0:42:40.680 --> 0:42:42.759
<v Speaker 1>your pantry is full of potato chips, right, So it's

0:42:42.800 --> 0:42:44.520
<v Speaker 1>sort of that say do gap around what you say

0:42:44.560 --> 0:42:46.000
<v Speaker 1>and what you actually do and sort of a.

0:42:45.960 --> 0:42:47.960
<v Speaker 4>GAPTI and I want more sleep, but then I don't

0:42:47.960 --> 0:42:51.840
<v Speaker 4>go to betterly correct Okay, yeah, okay.

0:42:51.760 --> 0:42:53.680
<v Speaker 7>So I talk to us about like, what are some

0:42:53.760 --> 0:42:55.960
<v Speaker 7>of the trends you're seeing there in products?

0:42:56.000 --> 0:42:58.920
<v Speaker 5>What do you what are your clients asking you for

0:42:59.160 --> 0:43:01.279
<v Speaker 5>more of better of that kind of thing.

0:43:01.960 --> 0:43:04.839
<v Speaker 1>Yeah, So on the digital side, as I mentioned, right,

0:43:04.920 --> 0:43:07.920
<v Speaker 1>they want you know, streamlined workflows. They want more efficient

0:43:07.960 --> 0:43:10.319
<v Speaker 1>ways to onboard clients. They want ways to sort of

0:43:10.320 --> 0:43:14.319
<v Speaker 1>scale their practice. They want new tools to connect all

0:43:14.360 --> 0:43:17.120
<v Speaker 1>of the various systems and data so that they have

0:43:17.160 --> 0:43:19.279
<v Speaker 1>a swivel chair so they don't have to sort of

0:43:19.680 --> 0:43:23.040
<v Speaker 1>context switch in the moment. And we're finding that on

0:43:23.120 --> 0:43:25.919
<v Speaker 1>average that saves almost about two plus hours a day.

0:43:26.960 --> 0:43:29.799
<v Speaker 1>And then from an investment standpoint, right, there's a lot

0:43:29.880 --> 0:43:33.839
<v Speaker 1>around you know, alternatives being sort of a growth area, right,

0:43:33.960 --> 0:43:36.680
<v Speaker 1>especially with the expansion of the private markets and just

0:43:37.000 --> 0:43:41.320
<v Speaker 1>overall impact on investment outcomes and then clearly right growth

0:43:41.320 --> 0:43:44.040
<v Speaker 1>and ETF So looking for different flavors to fill the portfolio.

0:43:44.960 --> 0:43:45.880
<v Speaker 4>Maybe one lass.

0:43:45.719 --> 0:43:49.879
<v Speaker 1>Single add is just you know, we we see more

0:43:49.920 --> 0:43:56.120
<v Speaker 1>and more investors driving the conversation son of investors want

0:43:56.120 --> 0:43:59.319
<v Speaker 1>an advisor that quote unquote gets me, right, and so

0:43:59.640 --> 0:44:02.920
<v Speaker 1>what that means and seventy percent actually want an advisor

0:44:02.960 --> 0:44:06.080
<v Speaker 1>that shares their personal values and so what that means

0:44:05.719 --> 0:44:08.200
<v Speaker 1>As an advisor, you got to know your clients.

0:44:07.840 --> 0:44:08.439
<v Speaker 4>Really, really well.

0:44:08.440 --> 0:44:09.759
<v Speaker 1>And you got to be able to spend the time

0:44:09.800 --> 0:44:12.400
<v Speaker 1>with them. And so ultimately, what we're trying to do

0:44:12.480 --> 0:44:15.640
<v Speaker 1>here is help help advisors help more people. And so

0:44:15.719 --> 0:44:17.840
<v Speaker 1>we believe that the combination of these sort of investment

0:44:17.880 --> 0:44:22.200
<v Speaker 1>solutions and connected digital solutions gets advisors closer to that

0:44:22.600 --> 0:44:23.279
<v Speaker 1>What are some of.

0:44:23.200 --> 0:44:26.400
<v Speaker 3>The problems that you foresee that product will need to

0:44:26.440 --> 0:44:29.439
<v Speaker 3>solve for that just don't have answers yet.

0:44:30.960 --> 0:44:32.880
<v Speaker 1>That doesn't have answers yet. I mean, I think that

0:44:33.080 --> 0:44:37.480
<v Speaker 1>you know, looking at broader sort of access, you know,

0:44:37.520 --> 0:44:39.600
<v Speaker 1>I think we're starting to see a lot of democratization

0:44:39.800 --> 0:44:43.120
<v Speaker 1>of products and sort of bringing institutional products more down market.

0:44:43.400 --> 0:44:45.399
<v Speaker 1>I think that you'll continue to see more of that

0:44:45.760 --> 0:44:48.120
<v Speaker 1>as a trend, just so more and more people have

0:44:48.239 --> 0:44:52.080
<v Speaker 1>access to high quality advice and high quality products. And

0:44:52.120 --> 0:44:54.360
<v Speaker 1>then I think, you know, as you look at managed

0:44:54.400 --> 0:44:56.800
<v Speaker 1>accounts and advice more generally, like how do you ensure

0:44:57.520 --> 0:44:59.440
<v Speaker 1>the most efficient way to deliver that? I think those

0:44:59.440 --> 0:45:01.840
<v Speaker 1>are some areas and then maybe one more is just

0:45:02.400 --> 0:45:05.759
<v Speaker 1>we're seeing more and more clients really want to have

0:45:06.040 --> 0:45:08.800
<v Speaker 1>like their full balance sheet together. They want the ease

0:45:08.840 --> 0:45:10.960
<v Speaker 1>of seeing if you are an advised client to have

0:45:11.000 --> 0:45:14.560
<v Speaker 1>your wealth solutions and your banking together makes sense, and

0:45:14.640 --> 0:45:16.920
<v Speaker 1>so that's where you're going to start to see some

0:45:17.040 --> 0:45:18.680
<v Speaker 1>of that also come together over time.

0:45:19.120 --> 0:45:20.480
<v Speaker 5>Serena, thanks so much for joining us.

0:45:20.560 --> 0:45:24.040
<v Speaker 7>Really appreciate it, Serena Dala Brokshire, Chief product Officer bny

0:45:24.160 --> 0:45:27.160
<v Speaker 7>Melling's purge and joining us live here in this vast

0:45:27.440 --> 0:45:29.680
<v Speaker 7>what do we call them? This room here, like I just, oh,

0:45:29.680 --> 0:45:31.280
<v Speaker 7>my goshitorium.

0:45:31.280 --> 0:45:32.280
<v Speaker 4>It is enormous.

0:45:32.480 --> 0:45:33.120
<v Speaker 10>It is huge.

0:45:33.160 --> 0:45:35.840
<v Speaker 7>It's huge, and this is where it's all happening. So

0:45:35.920 --> 0:45:39.920
<v Speaker 7>here we're Nashville where the Gaylord grand Old Opry. I

0:45:40.000 --> 0:45:41.800
<v Speaker 7>did some business with the Gaylord family back in the

0:45:41.840 --> 0:45:45.440
<v Speaker 7>day when they owned TNN to cable network and they

0:45:45.440 --> 0:45:49.040
<v Speaker 7>owned country music television. So in addition to all these

0:45:49.080 --> 0:45:52.120
<v Speaker 7>resorts they have here, so some good times stand here.

0:45:52.120 --> 0:45:53.799
<v Speaker 5>But this place is massive. It's got everything you want

0:45:53.800 --> 0:45:54.120
<v Speaker 5>down here.

0:45:54.160 --> 0:45:56.200
<v Speaker 7>It's a great place to have a conference because plus

0:45:56.200 --> 0:45:58.680
<v Speaker 7>you also have access to Nashville when all the stuff

0:45:58.680 --> 0:45:59.000
<v Speaker 7>that's there.

0:45:59.040 --> 0:46:01.120
<v Speaker 3>I feel like resort is like an understatement though, Like

0:46:01.160 --> 0:46:03.120
<v Speaker 3>I literally have an app that I had to use

0:46:03.239 --> 0:46:05.399
<v Speaker 3>to get directions somewhere to get from my hotel room

0:46:05.400 --> 0:46:07.640
<v Speaker 3>to hear like Google Maps.

0:46:07.640 --> 0:46:08.520
<v Speaker 4>That's not resorts.

0:46:08.719 --> 0:46:12.000
<v Speaker 5>That's I don't know's it's Vegas. It's kind of like Vegas.

0:46:12.080 --> 0:46:12.480
<v Speaker 5>It's like.

0:46:14.080 --> 0:46:16.880
<v Speaker 4>We will certainly hit your step count. Yes, I'm hoping.

0:46:17.040 --> 0:46:18.239
<v Speaker 4>I'll check on that for you.

0:46:18.840 --> 0:46:23.360
<v Speaker 2>This is the Bloomberg Intelligence Podcast, available on Apple, Spotify,

0:46:23.560 --> 0:46:27.200
<v Speaker 2>and anywhere else you'll get your podcasts. Listen live each weekday,

0:46:27.360 --> 0:46:30.320
<v Speaker 2>ten am to noon Eastern on Bloomberg dot com, the

0:46:30.440 --> 0:46:33.880
<v Speaker 2>iHeartRadio app, tune In, and the Bloomberg Business app. You

0:46:33.920 --> 0:46:37.080
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0:46:37.239 --> 0:46:38.880
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