1
00:00:09,360 --> 00:00:13,280
Speaker 1: Hello, Hi, is this Tim? Yeah, that's Tim Tim. How

2
00:00:13,320 --> 00:00:15,640
Speaker 1: are you? This is Seth McElroy. I'm a supervisor with

3
00:00:16,000 --> 00:00:18,400
Speaker 1: credit Card. One of our customer reps said they had

4
00:00:18,400 --> 00:00:23,600
Speaker 1: a stupid complaint, and I'm returning your call. Did you

5
00:00:24,440 --> 00:00:26,560
Speaker 1: say that again? What did you say? One of our

6
00:00:26,600 --> 00:00:29,240
Speaker 1: customer reps said, the ad a complaint. So I'm just

7
00:00:29,560 --> 00:00:30,960
Speaker 1: I'm calling to see how I can help you. It's

8
00:00:31,000 --> 00:00:32,519
Speaker 1: not what you said. You just said I had a

9
00:00:32,600 --> 00:00:36,000
Speaker 1: stupid complaint. I apologize. I was just reading the notes

10
00:00:36,040 --> 00:00:39,080
Speaker 1: here from the rep. Let's disregard that the notes, Well,

11
00:00:39,159 --> 00:00:44,440
Speaker 1: that was stupid. You don't do that. That's rude. I apologize, sir. Um.

12
00:00:44,479 --> 00:00:46,360
Speaker 1: What is your complaint exactly? How can I help you?

13
00:00:46,560 --> 00:00:48,320
Speaker 1: My complaint is you guys are sending my bill to

14
00:00:48,360 --> 00:00:50,200
Speaker 1: the wrong zip code and now I've got one hundred

15
00:00:50,200 --> 00:00:53,520
Speaker 1: and twelve dollars in late fees for not paying my bill.

16
00:00:53,600 --> 00:00:55,280
Speaker 1: So you guys screwed up and you need to fix

17
00:00:55,360 --> 00:01:00,200
Speaker 1: my bill. Okay, let me take a look here. Uh okay,

18
00:01:00,840 --> 00:01:03,240
Speaker 1: I'm sorry that happened, sir, but we do have to

19
00:01:03,280 --> 00:01:08,640
Speaker 1: follow policy. I hope you understand. Wait, no, what do

20
00:01:08,640 --> 00:01:11,319
Speaker 1: you mean what policies do you have to say that

21
00:01:11,400 --> 00:01:13,600
Speaker 1: I can't get my money back because you guys screw

22
00:01:13,640 --> 00:01:15,840
Speaker 1: it up. Well, sir, you understand that we have to

23
00:01:15,840 --> 00:01:18,240
Speaker 1: follow our policy as a company, and that's our policy,

24
00:01:18,360 --> 00:01:22,520
Speaker 1: and our policies are our policies? Are you are? You're

25
00:01:22,560 --> 00:01:24,520
Speaker 1: reading up a sweet aren't you? Like I said, sir,

26
00:01:24,600 --> 00:01:28,440
Speaker 1: I apologize, but your policies, You're not even listening to

27
00:01:28,480 --> 00:01:31,479
Speaker 1: a word I'm saying. I need you to answer my questions.

28
00:01:31,520 --> 00:01:33,920
Speaker 1: Why can't you get rid of these lead fees? It

29
00:01:34,000 --> 00:01:36,160
Speaker 1: is our policy to answer questions? What was the question? Sir?

30
00:01:37,040 --> 00:01:39,200
Speaker 1: Oh my god, are you kidding me? I can't even

31
00:01:39,200 --> 00:01:42,800
Speaker 1: believe you're a supervisor. Can I speak to someone anyone else?

32
00:01:42,880 --> 00:01:45,959
Speaker 1: I'm sorry, sir, I can't do that. Why, well, I'm

33
00:01:46,000 --> 00:01:48,880
Speaker 1: just following policy. Here is anything else policy? So what

34
00:01:49,040 --> 00:01:51,400
Speaker 1: play is a policy like that? Nowhere on the world

35
00:01:51,680 --> 00:01:53,960
Speaker 1: has a policy like that? Is there anything else I

36
00:01:54,000 --> 00:01:56,280
Speaker 1: can help you with? Sir? Yes, I'm gonna cancel my

37
00:01:56,360 --> 00:01:58,720
Speaker 1: card right now. I'm canceling my whole account with you guys.

38
00:01:58,760 --> 00:02:00,640
Speaker 1: I'd be more than happy to do that for you, sir,

39
00:02:00,720 --> 00:02:03,320
Speaker 1: But our system is down right now for routine maintenance,

40
00:02:03,640 --> 00:02:06,320
Speaker 1: so it's not our policy at this time to do

41
00:02:06,400 --> 00:02:10,919
Speaker 1: anything else with your account. So your policy it's basically

42
00:02:11,080 --> 00:02:13,560
Speaker 1: not to do anything because your system is down, and

43
00:02:13,600 --> 00:02:15,920
Speaker 1: now you your policy. If you can't do a thing,

44
00:02:16,240 --> 00:02:18,799
Speaker 1: correct our policy at this point in time. You say

45
00:02:18,880 --> 00:02:21,960
Speaker 1: policy one more time, I swear to oh my God,

46
00:02:22,360 --> 00:02:24,359
Speaker 1: our policy at this time, sir, is to stay idle

47
00:02:24,360 --> 00:02:26,800
Speaker 1: and wait for thank you, okay, And and we're gonna

48
00:02:26,800 --> 00:02:28,880
Speaker 1: wait for the system to resume and then we can

49
00:02:28,919 --> 00:02:32,400
Speaker 1: handle your request. Okay, have someone else to call me.

50
00:02:32,440 --> 00:02:34,920
Speaker 1: When your system the zooms, we can't offer you a

51
00:02:34,919 --> 00:02:37,240
Speaker 1: second additional card at no cost. Would you like to

52
00:02:37,240 --> 00:02:40,280
Speaker 1: sign up through our system, sir? I thought your system

53
00:02:40,360 --> 00:02:43,440
Speaker 1: was down. Look at that. It just came back online. Okay,

54
00:02:43,480 --> 00:02:46,040
Speaker 1: the kids are my card? You more on. I'd be

55
00:02:46,080 --> 00:02:48,400
Speaker 1: more than happy to do that. I'd be more please,

56
00:02:48,720 --> 00:02:51,960
Speaker 1: thank you. I'd be more than happy to counsel your card, sir.

57
00:02:52,080 --> 00:02:55,680
Speaker 1: But the system just went down again, and it's never

58
00:02:55,760 --> 00:02:58,400
Speaker 1: if it didn't. I swear to God. You are the

59
00:02:59,480 --> 00:03:03,160
Speaker 1: Thomas person I've ever talked to you. It's our official

60
00:03:03,840 --> 00:03:06,440
Speaker 1: it's our official policy this time, not your policy. Again.

61
00:03:06,600 --> 00:03:09,200
Speaker 1: I want a copy of your policy so I can

62
00:03:09,240 --> 00:03:15,560
Speaker 1: sum it up. Your ass cancel. Maya look at that, sir.

63
00:03:15,639 --> 00:03:17,400
Speaker 1: Our policy at this time is to let you know

64
00:03:17,440 --> 00:03:20,800
Speaker 1: that this is a phone tap. This is a what

65
00:03:21,480 --> 00:03:24,120
Speaker 1: your wife Lauren emailed us. This is actually jewel from

66
00:03:24,120 --> 00:03:26,120
Speaker 1: Brook and Jewel in the morning. I'm moving ninety two

67
00:03:26,160 --> 00:03:29,760
Speaker 1: point five doing a phone tap on you. Oh my god,

68
00:03:30,240 --> 00:03:34,040
Speaker 1: Oh my god, what she said. You were getting really

69
00:03:34,080 --> 00:03:38,200
Speaker 1: frustrated with your credit card company. I want to punch

70
00:03:38,240 --> 00:03:41,880
Speaker 1: you in the mouth right now. It's not my policy

71
00:03:41,880 --> 00:03:46,120
Speaker 1: at this time to accept punches in the mouth. Kidding me.

72
00:03:46,800 --> 00:03:51,880
Speaker 1: This is the worst poverstation I've ever had. Wake up

73
00:03:51,960 --> 00:03:56,560
Speaker 1: every morning with jebal phone tap weekdays. The school a

74
00:03:56,720 --> 00:03:58,720
Speaker 1: hundred six six