WEBVTT - eBay Goes Corporate

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<v Speaker 1>Get in touch with technology with tech Stuff from how

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<v Speaker 1>stuff works dot com. Hey there, and welcome to tech Stuff.

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<v Speaker 1>I'm your host, Jonathan Strickland. I'm an executive producer at

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<v Speaker 1>how Stuff Works in a love all things tech. And

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<v Speaker 1>now that we get all the cell of Brayton out

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<v Speaker 1>of the way, we got the birthday cake cleared out

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<v Speaker 1>of the studio, all the balloons are out of here,

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<v Speaker 1>we can get back to business now. Before we started

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<v Speaker 1>celebrating tech stuffs tenth anniversary, I was talking about eBay

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<v Speaker 1>and I did a couple of episodes about it. So

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<v Speaker 1>let's do a quick recap before we continue our story.

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<v Speaker 1>eBay was created by Pierre A. Midier. Originally it was

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<v Speaker 1>called auction Web and that was underneath a larger website

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<v Speaker 1>called eBay that had other stuff on it, including an

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<v Speaker 1>Ebola virus page. And a. Medier had created it as

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<v Speaker 1>sort of a hobby. He had not anticipate did it

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<v Speaker 1>becoming a business. He just wanted to create a fair

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<v Speaker 1>market place for exchanges for auctions because he felt that

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<v Speaker 1>there was a need for that and he had a

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<v Speaker 1>cool idea of how to implement it. He had to

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<v Speaker 1>start charging a small fee for successful auctions in order

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<v Speaker 1>to offset his web hosting service. There was so much

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<v Speaker 1>traffic going to auction Web after the first few months

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<v Speaker 1>that his web hosting service said, Hey, we're gonna have

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<v Speaker 1>to charge you for a business website as opposed to

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<v Speaker 1>a personal one. So you're gonna have to pay two

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<v Speaker 1>U fifty dollars a month in order to keep this

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<v Speaker 1>site active. So in order to offset that, he started

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<v Speaker 1>putting in a small listing fee for any successful auction,

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<v Speaker 1>so if an auction completed, he would take a small

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<v Speaker 1>percentage of that in order to offset those costs. But

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<v Speaker 1>he ended up making enough money from auction Web to

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<v Speaker 1>make that his full time gig, so he quit his

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<v Speaker 1>day job and auction Web a k a a became

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<v Speaker 1>his main job. It became his full time occupation. He

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<v Speaker 1>brought on a friend to help run the business, and

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<v Speaker 1>later they brought on Meg Whitman to run it. She

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<v Speaker 1>became the president and CEO of eBay. Whitman prepared eBay

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<v Speaker 1>for its initial public offering or i p O. That's

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<v Speaker 1>when you list on a stock exchange and you sell

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<v Speaker 1>shares in your company, and that i p O was

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<v Speaker 1>successful enough to turn a medier into a billionaire, so

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<v Speaker 1>he was wealthy beyond his imagining at that point. In

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<v Speaker 1>about a year after the company went public, eBay had

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<v Speaker 1>a site wide outage that lasted nearly twenty four hours

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<v Speaker 1>and required a quick response from the company. I'll talk

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<v Speaker 1>a little bit later in this episode about the infrastructure

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<v Speaker 1>they created to try and prevent that from ever happening again,

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<v Speaker 1>and some other quick backtracking that I need to do

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<v Speaker 1>because I got up to two thousand two in our

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<v Speaker 1>last episode, but I skipped over a couple of things

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<v Speaker 1>that I think they weren't mentioning. One thing I did

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<v Speaker 1>not mention in the last episode is how in two

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<v Speaker 1>thousand eBay created a class it calls eBay University. This uh.

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<v Speaker 1>This course teaches people the best practices for listing items

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<v Speaker 1>on eBay, how to sell them effectively, how to create

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<v Speaker 1>a business using eBay as a foundation. And this would

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<v Speaker 1>allow people to leverage eBay while eBay also is able

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<v Speaker 1>to get an advantageous relationship out of it, so it's

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<v Speaker 1>kind of a symbiotic relationship. The user is able to

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<v Speaker 1>expand their reach and use eBay's tools like marketing and

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<v Speaker 1>listing and all this sort of stuff in order to

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<v Speaker 1>get their goods out to a wider audience. So let's

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<v Speaker 1>say that you actually have an antique store, and maybe

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<v Speaker 1>you're antique store is on a little like it's a nice,

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<v Speaker 1>little quaint antique store that's off a little road. You

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<v Speaker 1>know you're you're going to only get traffic occasionally from that.

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<v Speaker 1>People don't tend to go out of their way. But

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<v Speaker 1>by using eBay, you could have your entire inventory up

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<v Speaker 1>online as well, and even set things aside when you

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<v Speaker 1>decide to auction off specific things in your inventory that

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<v Speaker 1>could become your full time business. And you could use

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<v Speaker 1>eBay's tools to market, to reach out to potential customers,

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<v Speaker 1>all this sort of stuff. So there's a big benefit

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<v Speaker 1>to the small business owner. But in turn, eBay benefits

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<v Speaker 1>because of course it takes a small portion of all

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<v Speaker 1>the sales. And of course there's also some other listing

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<v Speaker 1>fees that happened these days if you're listing a lot

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<v Speaker 1>of different items. I'll talk more about that in the

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<v Speaker 1>next eBay episode. So classes at eBay University are actually

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<v Speaker 1>held throughout the world. It's not a specific location that

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<v Speaker 1>you have to go to, and they're led by members

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<v Speaker 1>of the eBay community who have a lot of experience

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<v Speaker 1>in this. Also in two thousand, eBay acquired another business

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<v Speaker 1>called half dot Com. Half dot com allowed people to

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<v Speaker 1>sell certain things in limited categories like textbooks, video games, movies,

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<v Speaker 1>and music, and you had to do it at a

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<v Speaker 1>set price. So it's not an auction. It's a fixed

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<v Speaker 1>price approach, but you get to choose what the prices

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<v Speaker 1>as the seller um as a store with a bunch

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<v Speaker 1>of independent vendors. You can think of it that way.

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<v Speaker 1>So let's say that you wanted to sell a specific textbook,

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<v Speaker 1>you could actually go onto half dot com and search

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<v Speaker 1>to find out if anyone else was selling that same

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<v Speaker 1>sort of textbook and what price they had said it at,

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<v Speaker 1>what the average price was, and this would help you

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<v Speaker 1>determine what price to set your textbook. Maybe you go

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<v Speaker 1>a little under because you really want to get rid

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<v Speaker 1>of this thing. Maybe you go a little overthinking eventually

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<v Speaker 1>someone's gonna pay for it. Half dot Com took a

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<v Speaker 1>commission for any sale, and sellers were responsible for shipping

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<v Speaker 1>the actual items within three business days of a sale

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<v Speaker 1>going through. And oddly enough, even though eBay would acquire

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<v Speaker 1>PayPal in two thousand two, eBay would not incorporate PayPal

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<v Speaker 1>into half dot com until twenty so that was kind

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<v Speaker 1>of weird that they delayed so long to put PayPal

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<v Speaker 1>functionality in half dot com. eBay stated it would operate

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<v Speaker 1>half dot com as a separate entity, maintaining its business model,

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<v Speaker 1>which was pretty much true until when eBay shut down

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<v Speaker 1>Half dot com, so it is no more. In November

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<v Speaker 1>two thousand, eBay introduced the buy it Now feature that

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<v Speaker 1>allows buyers to purchase an item at a set price

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<v Speaker 1>rather than play the auction game. And of course it's

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<v Speaker 1>up to the buyer to set this, so if a

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<v Speaker 1>buyer doesn't set a buy it now price, it's just

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<v Speaker 1>a normal auction. But this gave buyers options. They could

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<v Speaker 1>try to purchase the item at less than the buy

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<v Speaker 1>it now price by going through the auction, but then

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<v Speaker 1>they could risk being sniped out of a purchase, or

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<v Speaker 1>they could just go ahead and buy it for the

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<v Speaker 1>asking price. So for example, I might have a lovely

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<v Speaker 1>Vause up on eBay and the minimum bid for the

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<v Speaker 1>auction is twenty dollars, but the buy it now price

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<v Speaker 1>is fifty dollars, So if you really like that Vause,

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<v Speaker 1>you could buy it for fifty bucks, or if you

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<v Speaker 1>felt I feel pretty good about this, I don't know

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<v Speaker 1>that a lot of people are looking at this. I'm

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<v Speaker 1>gonna go ahead and put in the minimum bid of

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<v Speaker 1>twenty bucks and you could just try and buy it

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<v Speaker 1>for that, and if the auction expires at the end

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<v Speaker 1>of the set time and you are the highest bidder

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<v Speaker 1>at twenty bucks, you just saved yourself thirty dollars. So

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<v Speaker 1>it's kind of a a game almost, or it's you know,

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<v Speaker 1>a bar of a risk sort of thing, depending on

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<v Speaker 1>how you want to look at it. But it gave

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<v Speaker 1>options to buyers. eBay also released an a p I

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<v Speaker 1>that is an application programming interface. They did that in

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<v Speaker 1>two thousand that lets developers create their own apps to

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<v Speaker 1>interact with eBay. So, uh, it lets you have some

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<v Speaker 1>functionality with eBay, and you can do it in different ways.

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<v Speaker 1>You can incorporate it into different websites, that kind of thing.

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<v Speaker 1>In two thousand one, and this is on eBay's own

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<v Speaker 1>corporate history, a special auction saw a pair of blue

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<v Speaker 1>jeans sell for more than forty six thousand, five hundred dollars.

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<v Speaker 1>Think about that, Dory, a pair of blue jeans that

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<v Speaker 1>cost forty sillars. What those genes. By the way, we're

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<v Speaker 1>the oldest pair of Levi's known to exist. The auction

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<v Speaker 1>was partly presented by the History Channel. And who was

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<v Speaker 1>the lucky bidder who put forward nearly fifty grand for

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<v Speaker 1>a pair of jeans? And he guesses, and he guesses. Try,

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<v Speaker 1>you're gonna guess. R is not guessing. Give me a guess.

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<v Speaker 1>Who would put up fifty grand for a pair of

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<v Speaker 1>blue jeans? Levi's Vintage Levi's, They date from eighteen eighties. Tarry,

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<v Speaker 1>you gotta you gotta be faster than this. You gotta

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<v Speaker 1>be faster. People can't listen to this. It was actually

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<v Speaker 1>the Levi s. Trouss Company, the company that made the

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<v Speaker 1>blue jeans, paid fifty thou dollars or nearly fifty thou

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<v Speaker 1>dollars to buy the blue jeans. That is the most

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<v Speaker 1>expensive refund I have ever heard. Actually, they just wanted

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<v Speaker 1>it so that they would have these vintage genes, and

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<v Speaker 1>they planned on making replicas essentially of the genes and

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<v Speaker 1>selling them. The jenes, like I said, were dated to

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<v Speaker 1>the eighteen eighties, which means that Jack the Ripper could

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<v Speaker 1>have worn them, but he probably didn't because he probably

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<v Speaker 1>didn't wear blue jeans at all. eBay also launched the

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<v Speaker 1>eBay Store in June two thousand one that allowed sellers

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<v Speaker 1>to create a virtual storefront that would hold all their

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<v Speaker 1>listings as well as let them put branding on the

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<v Speaker 1>page to differentiate their stores from other people's stores, and

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<v Speaker 1>it eventually included marketing tools for users as well, like

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<v Speaker 1>email newsletters. So this gave people who had an eBay

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<v Speaker 1>account the chance to have their own virtual storefront. So

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<v Speaker 1>instead of just listing things on eBay, so you have

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<v Speaker 1>maybe you've listed twenty different things on eBay, but they're

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<v Speaker 1>all kind of just random and they don't appear in

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<v Speaker 1>any one location. It's just if people happen to be

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<v Speaker 1>searching for that particular type of item, then you're listing

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<v Speaker 1>might pop up. But having a virtual storefront, people could

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<v Speaker 1>actually go through all the things you have listed on

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<v Speaker 1>eBay and it's almost like you are your own little,

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<v Speaker 1>tiny store. And in fact you could be if you

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<v Speaker 1>had stuff that you were making, for example, and you

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<v Speaker 1>wanted to make it available on eBay, you could have

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<v Speaker 1>your own little storefront. So this really changed things up

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<v Speaker 1>a lot too. Now we're finally back up to two

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<v Speaker 1>thousand two, and I realized that was a lot of

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<v Speaker 1>stuff I left out of my last episode. But during

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<v Speaker 1>that last episode I felt the trajectory toward the PayPal

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<v Speaker 1>acquisition was really important. As for that acquisition, David O. Sachs,

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<v Speaker 1>who was the CEO and the product leader of PayPal

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<v Speaker 1>at the time of the acquisition, wrote a great piece

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<v Speaker 1>on Cora That's the Question and Answer website about why

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<v Speaker 1>PayPal chose to sell to eBay, Why why did PayPal

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<v Speaker 1>want this acquisition to take place? Well, at the time,

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<v Speaker 1>PayPal was working hard to scale up because payment processing

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<v Speaker 1>businesses are only really profitable if they scale, and eBay

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<v Speaker 1>represented the majority of all payment volume on PayPal, two

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<v Speaker 1>thirds of all transactions. eBay also had other payment solutions

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<v Speaker 1>connected to its service, not just PayPal, so you could

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<v Speaker 1>pay through credit cards, their eBay had its own proprietary

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<v Speaker 1>approach and others, and so there was a possibility that

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<v Speaker 1>eBay could end up taking PayPal off that list or

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<v Speaker 1>push other people to use its own proprietary approach, and

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<v Speaker 1>that PayPal would suffer as a result. Eventually, now eat

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<v Speaker 1>paypals off eBay volume. The stuff that people are using

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<v Speaker 1>PayPal four that doesn't involve eBay at all would be

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<v Speaker 1>larger than their eBay volume. But in two thousand two

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<v Speaker 1>it was a different story. So if eBay were to

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<v Speaker 1>flip that switch, if they were to say, let's really

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<v Speaker 1>push people to this other proprietary approach, that could have

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<v Speaker 1>possibly hamstrong PayPal enough so that the company would have

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<v Speaker 1>failed because two thirds of their volume was going through eBay,

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<v Speaker 1>so they were really dependent upon eBay. In addition, according

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<v Speaker 1>to Sachs, PayPal was anticipating some legal battles over the

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<v Speaker 1>use of the service in association with stuff like gambling sites. Now,

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<v Speaker 1>there was nothing illegal about the arrangement that PayPal had,

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<v Speaker 1>but there was a perception that politicians in the United

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<v Speaker 1>States in particular were arming up to take a swing

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<v Speaker 1>at online gambling and that they might argue that PayPal

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<v Speaker 1>was enabling gamblers. And so when the opportunity came, PayPal

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<v Speaker 1>ended up agreeing to this acquisition deal with eBay in

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<v Speaker 1>order to join forces with the company so that PayPal

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<v Speaker 1>could survive and grow. eBay would benefit from that as well.

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<v Speaker 1>Of Obviously, now it's gonna be fun to revisit that

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<v Speaker 1>topic when I get up to two thousand fourteen, because

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<v Speaker 1>that's when PayPal and eBay parted ways. And I'll explain

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<v Speaker 1>all about that and why it happened in the next episode.

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<v Speaker 1>In two thousand three, eBay continued making acquisitions of other

0:12:53.400 --> 0:12:57.400
<v Speaker 1>auction and commerce online companies, including a Chinese commerce company

0:12:57.480 --> 0:13:01.600
<v Speaker 1>called each Net, and it continued to grow and add

0:13:01.640 --> 0:13:05.120
<v Speaker 1>more users. At this time, and play Jim Uncle Griff

0:13:05.200 --> 0:13:08.600
<v Speaker 1>Griffin published a book called the Official eBay Bible, which

0:13:08.640 --> 0:13:10.880
<v Speaker 1>was a manual to help buyers and sellers make the

0:13:10.880 --> 0:13:15.480
<v Speaker 1>most effective use out of eBay. Oh and also that year,

0:13:15.920 --> 0:13:19.480
<v Speaker 1>weird Al Yankovic came out with a little ditty called

0:13:19.720 --> 0:13:22.959
<v Speaker 1>eBay and it was a musical parody of the song

0:13:23.160 --> 0:13:26.640
<v Speaker 1>I Want It that Way by some group called the

0:13:26.679 --> 0:13:31.959
<v Speaker 1>Backstreet Boys. Now I'm not gonna sing that song because

0:13:32.000 --> 0:13:34.400
<v Speaker 1>you guys have done nothing wrong and don't deserve to

0:13:34.440 --> 0:13:36.520
<v Speaker 1>have that happen to you. But I am going to

0:13:36.640 --> 0:13:38.800
<v Speaker 1>read some of the lyrics to you just so that

0:13:38.840 --> 0:13:40.400
<v Speaker 1>you can kind of get a feel for this song.

0:13:40.520 --> 0:13:44.880
<v Speaker 1>So the song opens like this, A used pink bathrobe,

0:13:45.120 --> 0:13:49.640
<v Speaker 1>a rare mint snow globe, a Smurf TV tray I

0:13:49.760 --> 0:13:53.199
<v Speaker 1>bought on eBay. My house is filled with this crap

0:13:53.480 --> 0:13:56.760
<v Speaker 1>shows up in bubble wrap most every day. What I

0:13:56.800 --> 0:14:01.120
<v Speaker 1>bought on eBay? Tell me why I need another pet rock,

0:14:01.600 --> 0:14:05.160
<v Speaker 1>Tell me why I got that alf alarm clock. Tell

0:14:05.200 --> 0:14:09.040
<v Speaker 1>me why I bid on Shatner's old to pay they

0:14:09.120 --> 0:14:11.520
<v Speaker 1>had it on eBay. And a little bit later in

0:14:11.520 --> 0:14:14.400
<v Speaker 1>that song, he has this bit, I am the type

0:14:14.400 --> 0:14:17.640
<v Speaker 1>who is liable to snipe you with two seconds left

0:14:17.760 --> 0:14:22.200
<v Speaker 1>to go? WHOA got PayPal or visa? Whatever will please

0:14:22.240 --> 0:14:24.520
<v Speaker 1>you as long as I've got the dough. So he

0:14:24.520 --> 0:14:26.520
<v Speaker 1>did a really great job making jokes out of the

0:14:26.560 --> 0:14:29.880
<v Speaker 1>stuff that was very much part of eBay culture. In fact,

0:14:30.200 --> 0:14:33.920
<v Speaker 1>I haven't really talked about what sniping is yet in

0:14:33.960 --> 0:14:36.560
<v Speaker 1>these episodes about eBay, and I guess I probably should.

0:14:36.600 --> 0:14:40.600
<v Speaker 1>Sniping was this practice of sitting on an auction and

0:14:40.640 --> 0:14:43.920
<v Speaker 1>watching the time run down and then placing a bit

0:14:44.040 --> 0:14:47.000
<v Speaker 1>just before the auction expires, and you were said to

0:14:47.040 --> 0:14:50.240
<v Speaker 1>snipe it because you would outbid the previous bidder just

0:14:50.440 --> 0:14:53.160
<v Speaker 1>before the auction ended. But this is actually a little

0:14:53.160 --> 0:14:55.840
<v Speaker 1>more tricky than it sounds because the way eBay allows

0:14:55.840 --> 0:14:59.280
<v Speaker 1>for automatic bidding. I'll explain that more in just a second,

0:14:59.320 --> 0:15:10.800
<v Speaker 1>but first let's take a quick break to thank our sponsor. Alright,

0:15:10.880 --> 0:15:14.040
<v Speaker 1>so we're back, and let's talk quickly about how bidding

0:15:14.280 --> 0:15:17.080
<v Speaker 1>works on e basis. I haven't really covered that yet

0:15:17.360 --> 0:15:19.880
<v Speaker 1>before we jump back into the history of the company.

0:15:20.280 --> 0:15:23.600
<v Speaker 1>In an eBay auction, the auction will last a set

0:15:23.640 --> 0:15:26.600
<v Speaker 1>amount of time, and you get to choose what that

0:15:26.640 --> 0:15:32.560
<v Speaker 1>time is. The seller can select an auction to last one, three, five, seven,

0:15:32.800 --> 0:15:36.520
<v Speaker 1>or ten days, and typically the seller will also create

0:15:36.640 --> 0:15:40.640
<v Speaker 1>a reserve price that's the minimum bid the seller will

0:15:40.680 --> 0:15:43.360
<v Speaker 1>accept as a purchase price for the item. And the

0:15:43.400 --> 0:15:46.720
<v Speaker 1>seller can also choose a buy it now price, which

0:15:46.720 --> 0:15:50.040
<v Speaker 1>would allow someone to outright purchase the item for that

0:15:50.120 --> 0:15:53.360
<v Speaker 1>price rather than bid on it and start up in auction.

0:15:53.800 --> 0:15:55.960
<v Speaker 1>Or you might not set a buy it now price,

0:15:56.360 --> 0:15:57.840
<v Speaker 1>and you might not do it in the hopes of

0:15:57.840 --> 0:16:00.280
<v Speaker 1>people going bonkers and bidding up the price to a

0:16:00.320 --> 0:16:02.720
<v Speaker 1>really high amount, much higher than what you would have set.

0:16:03.280 --> 0:16:07.000
<v Speaker 1>So it's kind of a a risk versus reward thing now.

0:16:07.000 --> 0:16:11.200
<v Speaker 1>In normal auctions in the real world, like physical auctions,

0:16:11.360 --> 0:16:14.640
<v Speaker 1>typically the auctioneer, who I think, by law must be

0:16:14.680 --> 0:16:17.720
<v Speaker 1>able to speak at a speed that defies belief, will

0:16:17.760 --> 0:16:20.760
<v Speaker 1>call for bids until the bids trickled down to a halt,

0:16:21.200 --> 0:16:23.280
<v Speaker 1>at which point the auctioneer calls for the end of

0:16:23.320 --> 0:16:25.920
<v Speaker 1>the auction of that particular piece, and the person who

0:16:25.920 --> 0:16:29.680
<v Speaker 1>made the final bid wins. So you just keep going.

0:16:29.960 --> 0:16:32.120
<v Speaker 1>And so an auction can last a really long time

0:16:32.200 --> 0:16:34.520
<v Speaker 1>or be really short, And of course by wins, I

0:16:34.520 --> 0:16:36.960
<v Speaker 1>mean the person now has to cough up the actual

0:16:37.080 --> 0:16:39.160
<v Speaker 1>dough to buy the thing that was being auctioned off.

0:16:39.680 --> 0:16:43.880
<v Speaker 1>Now an eBay auctions have a predefined end time. They

0:16:43.920 --> 0:16:46.840
<v Speaker 1>don't just go when the bids trickle out, So the

0:16:46.840 --> 0:16:49.200
<v Speaker 1>auction will continue to go until it reaches it's cutting

0:16:49.200 --> 0:16:52.000
<v Speaker 1>off point, or the seller chooses to ind the auction early,

0:16:52.080 --> 0:16:55.440
<v Speaker 1>and at that moment, whomever made the highest bid wins

0:16:55.480 --> 0:16:58.920
<v Speaker 1>the auction. Moreover, you can make a bid on an

0:16:58.960 --> 0:17:01.240
<v Speaker 1>item and to side what you're willing to pay for

0:17:01.280 --> 0:17:04.640
<v Speaker 1>it at max. From the very beginning, let's say I'm

0:17:04.680 --> 0:17:07.520
<v Speaker 1>on eBay and I see a listing for an original

0:17:07.680 --> 0:17:11.800
<v Speaker 1>Deities and Demi Gods source book for Advanced Dungeons and Dragons,

0:17:11.800 --> 0:17:14.760
<v Speaker 1>and I think, holy cow, that's the source book that

0:17:14.840 --> 0:17:18.359
<v Speaker 1>still has Lovecraft monsters in it has characters from Michael

0:17:18.400 --> 0:17:21.320
<v Speaker 1>Moorecox l Rick Saga in it. This was before the

0:17:21.359 --> 0:17:25.439
<v Speaker 1>copyright lawyers forced TSR to change it. I have to

0:17:25.560 --> 0:17:28.320
<v Speaker 1>have this book. I decide that I am willing to

0:17:28.320 --> 0:17:31.240
<v Speaker 1>pay up to a hundred dollars for this source book

0:17:31.240 --> 0:17:33.960
<v Speaker 1>because I'm a collector and the current bid is let's

0:17:33.960 --> 0:17:37.480
<v Speaker 1>say thirty five dollars. Now, my new bid does not

0:17:37.680 --> 0:17:41.080
<v Speaker 1>automatically make the price jump from thirty five dollars to

0:17:41.240 --> 0:17:46.440
<v Speaker 1>one hundred dollars. Instead, eBay will reference whatever the maximum

0:17:46.480 --> 0:17:48.840
<v Speaker 1>bid was for the person who set the thirty five

0:17:48.880 --> 0:17:52.240
<v Speaker 1>dollar amount, and if thirty five dollars was the maximum,

0:17:52.520 --> 0:17:55.160
<v Speaker 1>eBay will bump up the price to a small amount

0:17:55.280 --> 0:17:58.680
<v Speaker 1>above thirty five dollars. Let's say it's in five dollar increments.

0:17:58.720 --> 0:18:00.679
<v Speaker 1>So if someone else bids again to you, but they

0:18:00.720 --> 0:18:05.439
<v Speaker 1>bid below your one dollar maximum, you will automatically outbid

0:18:05.480 --> 0:18:08.640
<v Speaker 1>them a little higher than their bid. So let's stick

0:18:08.680 --> 0:18:11.560
<v Speaker 1>with my example to explain this better. And let's consider

0:18:11.640 --> 0:18:15.439
<v Speaker 1>this scenario. Um, Matt Frederick and I are in a

0:18:15.480 --> 0:18:17.920
<v Speaker 1>bidding war for this a D and D source book.

0:18:18.080 --> 0:18:20.840
<v Speaker 1>This is a totally believable scenario. By the way, he

0:18:20.880 --> 0:18:24.000
<v Speaker 1>has placed a bid on the item before me. I

0:18:24.040 --> 0:18:26.000
<v Speaker 1>haven't even seen it yet. He saw it any bid

0:18:26.080 --> 0:18:28.159
<v Speaker 1>on it, and when I go to the item, I

0:18:28.160 --> 0:18:30.880
<v Speaker 1>see that the current bid price is thirty five dollars.

0:18:31.280 --> 0:18:34.440
<v Speaker 1>Now what I don't know is that Matt Frederick's full bid,

0:18:34.720 --> 0:18:38.720
<v Speaker 1>the maximum bid is actually fifty dollars. It's showing me

0:18:38.760 --> 0:18:42.200
<v Speaker 1>thirty five dollars because that's the lowest increment above whatever

0:18:42.240 --> 0:18:45.840
<v Speaker 1>the reserve price was. So I place my maximum bid

0:18:45.960 --> 0:18:49.480
<v Speaker 1>of one hundred dollars, and this is what I am

0:18:49.520 --> 0:18:51.800
<v Speaker 1>willing to pay for that source book. It's kind of

0:18:51.800 --> 0:18:53.840
<v Speaker 1>what I feel like is my maximum. I don't want

0:18:53.840 --> 0:18:56.320
<v Speaker 1>to go over a hundred. When I place my bid,

0:18:56.520 --> 0:18:58.720
<v Speaker 1>it's as if Matt and I are in a really

0:18:58.760 --> 0:19:03.080
<v Speaker 1>fast paced bidding war. So his bid of thirty five dollars,

0:19:03.240 --> 0:19:06.040
<v Speaker 1>I up it up to forty dollars, but because he's

0:19:06.040 --> 0:19:09.359
<v Speaker 1>has maximum said it fifty, it automatically bumps up again.

0:19:09.840 --> 0:19:12.800
<v Speaker 1>So his final bid of fifty dollars finally gets up there,

0:19:13.320 --> 0:19:16.359
<v Speaker 1>and then my bid, because I said my maximum is

0:19:16.359 --> 0:19:19.639
<v Speaker 1>a hundred, would go out to fifty five dollars. eBay

0:19:19.720 --> 0:19:22.080
<v Speaker 1>handles all this automatically. I don't have to do anything

0:19:22.280 --> 0:19:24.920
<v Speaker 1>except set what my maximum bid is. So the new

0:19:25.000 --> 0:19:28.560
<v Speaker 1>price to beat appears to be fifty five dollars. Now,

0:19:28.600 --> 0:19:30.720
<v Speaker 1>let's say Matt checks in on the auction and he

0:19:30.760 --> 0:19:34.320
<v Speaker 1>sees that he's been outbid and by me, of all people.

0:19:34.520 --> 0:19:37.040
<v Speaker 1>So he sees the new price is fifty five dollars,

0:19:37.040 --> 0:19:38.640
<v Speaker 1>and he thinks, well, and I'm willing to go out

0:19:38.640 --> 0:19:42.640
<v Speaker 1>to sixty, so he bids sixty dollars. eBay processes this,

0:19:42.760 --> 0:19:45.360
<v Speaker 1>but it sees that I have already said a maximum

0:19:45.400 --> 0:19:48.679
<v Speaker 1>bid of one hundred dollars. So the price bumps up

0:19:48.680 --> 0:19:52.159
<v Speaker 1>to sixty dollars for Matt, but then automatically bumps up

0:19:52.160 --> 0:19:54.880
<v Speaker 1>again to sixty five dollars for me, and it would

0:19:54.960 --> 0:19:57.439
<v Speaker 1>keep doing this until it hit my maximum of a

0:19:57.520 --> 0:20:00.359
<v Speaker 1>hundred dollars. If someone bid more than that. Let's say

0:20:00.400 --> 0:20:02.280
<v Speaker 1>that Matt goes crazy and he decides to bid a

0:20:02.320 --> 0:20:05.520
<v Speaker 1>hundred and five dollars, then I would be outbid and

0:20:05.560 --> 0:20:07.600
<v Speaker 1>I would be out of the auction unless I came

0:20:07.640 --> 0:20:10.480
<v Speaker 1>back to continue this bidding war. The nice thing about

0:20:10.520 --> 0:20:13.440
<v Speaker 1>this is you can set an amount you're comfortable with

0:20:13.800 --> 0:20:16.360
<v Speaker 1>and then just walk away. So if you win the auction,

0:20:16.600 --> 0:20:18.960
<v Speaker 1>chances are you're going to win at a level below

0:20:19.240 --> 0:20:21.840
<v Speaker 1>your maximum, like in that example. I was just giving.

0:20:22.280 --> 0:20:24.560
<v Speaker 1>If I bid a maximum of a hundred dollars but

0:20:24.640 --> 0:20:27.680
<v Speaker 1>Matt was not willing to go above sixty five, I

0:20:27.720 --> 0:20:30.200
<v Speaker 1>would not be charged the full one dollars. I would

0:20:30.200 --> 0:20:32.879
<v Speaker 1>be charged sixty five dollars for that. That That would be

0:20:32.880 --> 0:20:36.960
<v Speaker 1>the winning bid. So that's nice. You actually would quote

0:20:36.960 --> 0:20:39.280
<v Speaker 1>it not really save money, but you wouldn't spend as

0:20:39.359 --> 0:20:42.480
<v Speaker 1>much as you were willing to spend. And if you lose,

0:20:42.760 --> 0:20:45.320
<v Speaker 1>you don't end up spending more than you wanted to

0:20:45.520 --> 0:20:48.040
<v Speaker 1>on the item because you had already set your maximum,

0:20:48.080 --> 0:20:51.600
<v Speaker 1>assuming that you just said it and walked away. However,

0:20:52.680 --> 0:20:55.320
<v Speaker 1>winning is a pretty awesome experience, and so a lot

0:20:55.359 --> 0:20:58.040
<v Speaker 1>of people may find themselves returning to the auction to

0:20:58.160 --> 0:21:01.919
<v Speaker 1>increase their bids over what their maximum was as they

0:21:01.960 --> 0:21:04.199
<v Speaker 1>see an auction start to get away from them. And

0:21:04.240 --> 0:21:06.320
<v Speaker 1>that happens all the time, and it's also kind of

0:21:06.400 --> 0:21:09.159
<v Speaker 1>dangerous behavior, so you gotta be on the lookout for that.

0:21:09.680 --> 0:21:13.119
<v Speaker 1>And because that's how bidding works, it makes sniping a

0:21:13.160 --> 0:21:16.960
<v Speaker 1>little tricky. Because let's say that I see that the

0:21:18.000 --> 0:21:20.840
<v Speaker 1>current bid is thirty five dollars for this sourcebook, and

0:21:20.840 --> 0:21:23.440
<v Speaker 1>Matt Frederick has set that that winning bid, so far,

0:21:23.800 --> 0:21:26.560
<v Speaker 1>and there's only two minutes left in the auction, and

0:21:26.600 --> 0:21:28.680
<v Speaker 1>I think, perfect. Now I'm gonna go in snipe it.

0:21:28.760 --> 0:21:31.119
<v Speaker 1>I'm gonna put in forty dollars. I'm gonna win, but

0:21:31.200 --> 0:21:33.080
<v Speaker 1>I don't know that Matt has already put in a

0:21:33.119 --> 0:21:36.320
<v Speaker 1>fifty dollar maximum. If I wait too long to snipe,

0:21:36.560 --> 0:21:38.600
<v Speaker 1>then all I'm really gonna do is drive the price

0:21:38.680 --> 0:21:41.399
<v Speaker 1>up a little bit and make Matt pay more for

0:21:41.440 --> 0:21:43.280
<v Speaker 1>the source book than he thought he was going to

0:21:43.359 --> 0:21:46.440
<v Speaker 1>have to, which I admit has its own sort of

0:21:46.800 --> 0:21:50.880
<v Speaker 1>sweet poetry. Making Matt Frederick have to spend more money.

0:21:51.359 --> 0:21:53.399
<v Speaker 1>It warms my heart a little bit, but it doesn't

0:21:53.480 --> 0:21:55.920
<v Speaker 1>get me that source book. So that was also part

0:21:55.920 --> 0:21:57.800
<v Speaker 1>of the strategy, as if you were going into snipe

0:21:57.880 --> 0:22:01.360
<v Speaker 1>and item, you had to be ready to go quickly

0:22:01.480 --> 0:22:04.680
<v Speaker 1>because if you did a higher bid and then found

0:22:04.680 --> 0:22:07.840
<v Speaker 1>out that the person's automatic maximum bid was still higher,

0:22:08.080 --> 0:22:10.080
<v Speaker 1>you had to keep going up until you reached a

0:22:10.119 --> 0:22:13.320
<v Speaker 1>point where you were no longer comfortable bidding. So before

0:22:13.320 --> 0:22:14.960
<v Speaker 1>I get back into the history, let's talk a little

0:22:15.000 --> 0:22:17.600
<v Speaker 1>bit about how stuff works on the back end at eBay.

0:22:17.640 --> 0:22:21.760
<v Speaker 1>Because I mentioned earlier than they had that outage. Well,

0:22:21.960 --> 0:22:25.600
<v Speaker 1>eBay now depends upon a grid computing system to support

0:22:25.680 --> 0:22:30.200
<v Speaker 1>their service. They have several hundred database servers in several

0:22:30.440 --> 0:22:32.919
<v Speaker 1>different areas and they store all the information on the

0:22:32.920 --> 0:22:36.879
<v Speaker 1>site and there's redundancy in the system, so you have

0:22:37.000 --> 0:22:40.280
<v Speaker 1>multiple computers that are actually holding the exact same information,

0:22:40.400 --> 0:22:43.960
<v Speaker 1>including all the listings that are on eBay. And that

0:22:44.119 --> 0:22:46.720
<v Speaker 1>is because if one server or set of servers were

0:22:46.760 --> 0:22:49.680
<v Speaker 1>to crash, another could pick up the load and service

0:22:49.720 --> 0:22:52.920
<v Speaker 1>would not be interrupted. You would continue to have access

0:22:52.920 --> 0:22:56.439
<v Speaker 1>to eBay even though entire servers were down because you

0:22:56.440 --> 0:22:58.840
<v Speaker 1>have this redundancy built in and they could jump in

0:22:58.880 --> 0:23:02.000
<v Speaker 1>to take the place of the servers that crashed. This

0:23:02.080 --> 0:23:03.520
<v Speaker 1>is one of the things the company did to make

0:23:03.560 --> 0:23:07.760
<v Speaker 1>sure alledges would not happen again like they did back in.

0:23:07.800 --> 0:23:11.160
<v Speaker 1>The database servers hold all the information, but two other

0:23:11.200 --> 0:23:15.400
<v Speaker 1>groups as servers support this. There are application servers. There

0:23:15.400 --> 0:23:18.320
<v Speaker 1>are search servers. These are the machines that handle the

0:23:18.359 --> 0:23:22.360
<v Speaker 1>interactions between users and the data stored on the databases.

0:23:22.560 --> 0:23:24.640
<v Speaker 1>So you can think of them kind of like employees

0:23:24.760 --> 0:23:27.359
<v Speaker 1>who go from point of sale to a warehouse to

0:23:27.440 --> 0:23:31.119
<v Speaker 1>actually bring inventory to customers. And then you have the

0:23:31.160 --> 0:23:35.800
<v Speaker 1>web servers. That's the actual interface itself that users encounter

0:23:35.840 --> 0:23:39.119
<v Speaker 1>when they visit eBay, whether they are to trying to

0:23:39.200 --> 0:23:41.800
<v Speaker 1>list an item for sale or they're trying to bid

0:23:41.840 --> 0:23:45.040
<v Speaker 1>on something, or just visit their profile. But that's the

0:23:45.080 --> 0:23:47.800
<v Speaker 1>basic infrastructure, all right. Now, it's time to get back

0:23:47.800 --> 0:23:50.560
<v Speaker 1>to the history. And in two thousand four a few

0:23:50.600 --> 0:23:54.680
<v Speaker 1>things happened. One was that Jeff Jordan's became the president

0:23:54.720 --> 0:23:58.240
<v Speaker 1>of PayPal, which again was operating under eBay. At this point.

0:23:58.800 --> 0:24:01.399
<v Speaker 1>Jordan's had been a scene year vice president and general

0:24:01.440 --> 0:24:04.959
<v Speaker 1>manager for eBay's North America division for several years. He

0:24:05.000 --> 0:24:08.399
<v Speaker 1>had played an instrumental role in acquiring PayPal back in

0:24:08.440 --> 0:24:11.520
<v Speaker 1>two thousand two, and he would be president of PayPal

0:24:11.640 --> 0:24:14.160
<v Speaker 1>for two years. He would step down in two thousand six.

0:24:14.359 --> 0:24:16.480
<v Speaker 1>He would later go on to be president and CEO

0:24:16.640 --> 0:24:20.359
<v Speaker 1>of Open Table, and today he's a venture capitalist. Also

0:24:20.400 --> 0:24:24.080
<v Speaker 1>in two thousand four, eBay purchased another company called rent

0:24:24.280 --> 0:24:27.960
<v Speaker 1>dot com, which is a website related to rental housing.

0:24:28.000 --> 0:24:31.080
<v Speaker 1>It was founded in Atlanta, Georgia, my hometown back in

0:24:31.200 --> 0:24:34.960
<v Speaker 1>nine of course, back then it was called Viva dot Com.

0:24:35.080 --> 0:24:38.600
<v Speaker 1>eBay made the purchase for four hundred fifteen million dollars

0:24:38.960 --> 0:24:42.480
<v Speaker 1>in an exchange that included cash and stock. But eBay

0:24:42.480 --> 0:24:46.240
<v Speaker 1>would eventually sell rent dot Com to another company that

0:24:46.320 --> 0:24:49.600
<v Speaker 1>today is called rent Path LLLC, but at the time

0:24:49.640 --> 0:24:53.000
<v Speaker 1>it was going by the name Prime Media Incorporated. The

0:24:53.080 --> 0:24:56.560
<v Speaker 1>sale was reported to be four round one forty five million,

0:24:56.640 --> 0:24:59.119
<v Speaker 1>So yikes. You know they bought it for four fifteen

0:24:59.160 --> 0:25:02.639
<v Speaker 1>million in two thousand four and then sold it a

0:25:02.640 --> 0:25:06.399
<v Speaker 1>couple of years later for a million adds a loss.

0:25:06.800 --> 0:25:08.639
<v Speaker 1>But finally, one other story I want to hit from

0:25:08.640 --> 0:25:11.760
<v Speaker 1>two thousand four is a very odd one. You know

0:25:11.880 --> 0:25:15.520
<v Speaker 1>already talked about blue jeans. Let's talk about grilled cheese sandwiches. Yep.

0:25:15.800 --> 0:25:19.480
<v Speaker 1>And two thousand four, a woman in South Florida sold

0:25:19.600 --> 0:25:24.520
<v Speaker 1>a partly eaten grilled cheese sandwich on eBay and it's

0:25:24.560 --> 0:25:28.480
<v Speaker 1>sold for get ready for this tari twenty eight thousand

0:25:28.600 --> 0:25:33.840
<v Speaker 1>dollars for a partly eaten grilled cheese sandwich. Now, the

0:25:33.920 --> 0:25:38.440
<v Speaker 1>reason why was because the grilled cheese sandwich had a pattern,

0:25:38.600 --> 0:25:41.159
<v Speaker 1>or apparently had a pattern on it. It's really just

0:25:41.280 --> 0:25:46.919
<v Speaker 1>random coloration, but still it was. There was some colors

0:25:46.960 --> 0:25:49.320
<v Speaker 1>on this grilled cheese sandwich that gave a shape that

0:25:49.440 --> 0:25:52.040
<v Speaker 1>suggested it could be the image of the Virgin Mary,

0:25:52.280 --> 0:25:55.639
<v Speaker 1>so I say to this sweet cheese is the buyer?

0:25:55.720 --> 0:25:58.360
<v Speaker 1>By the way, was an online casino site called Golden

0:25:58.400 --> 0:26:01.719
<v Speaker 1>Palace dot com, which bought several of the stranger items

0:26:01.720 --> 0:26:03.960
<v Speaker 1>that have been posted to eBay as part of a

0:26:04.040 --> 0:26:06.760
<v Speaker 1>museum of weird kind of thing. I think in our

0:26:06.800 --> 0:26:09.560
<v Speaker 1>final episode on eBay, our next one, I will have

0:26:09.640 --> 0:26:12.639
<v Speaker 1>to conclude by talking about some of the strangest stuff

0:26:12.680 --> 0:26:15.639
<v Speaker 1>that's ever been bought on eBay, which honestly could probably

0:26:15.640 --> 0:26:18.360
<v Speaker 1>be an entire series all by itself. I've got more

0:26:18.400 --> 0:26:21.160
<v Speaker 1>to say about eBay, but first let's take another quick

0:26:21.160 --> 0:26:32.240
<v Speaker 1>break to thank our sponsor. In two thousand five, eBay

0:26:32.480 --> 0:26:36.760
<v Speaker 1>brought on John Donahoe as the president of eBay market Places,

0:26:36.960 --> 0:26:39.760
<v Speaker 1>and he would later serve as the president and CEO

0:26:40.000 --> 0:26:44.520
<v Speaker 1>of the company after Meg Whitman's departure. eBay also created

0:26:44.560 --> 0:26:49.159
<v Speaker 1>a classified business called Kigigi and I'm sure I'm mispronouncing that,

0:26:49.200 --> 0:26:52.600
<v Speaker 1>but it's from a Swahili word for village. This began

0:26:52.640 --> 0:26:56.000
<v Speaker 1>as a startup business within eBay itself. It was spearheaded

0:26:56.080 --> 0:26:58.520
<v Speaker 1>by employees of eBay, so it's kind of like a

0:26:58.560 --> 0:27:03.240
<v Speaker 1>startup incubator within eBay. It was bolstered by more acquisitions,

0:27:03.280 --> 0:27:07.480
<v Speaker 1>starting with a British online classified service called gum Tree

0:27:07.560 --> 0:27:11.399
<v Speaker 1>and a Spanish service called low Quo, and in the

0:27:11.520 --> 0:27:15.440
<v Speaker 1>United States this service would morph into eBay Classifieds. In

0:27:16.880 --> 0:27:20.879
<v Speaker 1>it's still called Kajiji in several countries, however, also just

0:27:20.960 --> 0:27:23.439
<v Speaker 1>to stick with this for a little bit longer, the

0:27:23.600 --> 0:27:27.560
<v Speaker 1>division had a stake in a competitor classified site, a

0:27:27.600 --> 0:27:30.240
<v Speaker 1>little site that you might have heard of called Craig's List.

0:27:30.880 --> 0:27:34.439
<v Speaker 1>That stake amounted to about twenty eight percent ownership of

0:27:34.520 --> 0:27:38.960
<v Speaker 1>the online classified site. But Craig's List and eBay have

0:27:39.119 --> 0:27:44.200
<v Speaker 1>had a let's call it a contentious relationship over the years,

0:27:44.240 --> 0:27:47.720
<v Speaker 1>and each company has accused the other of various forms

0:27:47.760 --> 0:27:52.520
<v Speaker 1>of skullduggery in general shenanigans, and ultimately this resulted in

0:27:52.640 --> 0:27:56.280
<v Speaker 1>eBay selling back the ownership stake it had in Craig's List.

0:27:56.680 --> 0:28:01.959
<v Speaker 1>In in September two thousand five, Eba turned ten years old.

0:28:02.119 --> 0:28:04.199
<v Speaker 1>I know what that feels like. In an effort to

0:28:04.320 --> 0:28:07.640
<v Speaker 1>protect their business model and help people who depend upon

0:28:07.680 --> 0:28:11.560
<v Speaker 1>eBay for their own businesses, the company created a division

0:28:11.640 --> 0:28:15.520
<v Speaker 1>called main Street. The purpose of main Street is to

0:28:15.680 --> 0:28:19.680
<v Speaker 1>educate communities about the various legislative moves that could impact

0:28:19.720 --> 0:28:22.960
<v Speaker 1>the way online commerce works. It's kind of a grassroots

0:28:23.000 --> 0:28:25.600
<v Speaker 1>campaign to get people involved in that sort of stuff,

0:28:25.960 --> 0:28:31.399
<v Speaker 1>and it's an advocacy group which is definitely serving eBay's interests,

0:28:31.440 --> 0:28:33.840
<v Speaker 1>but at the same time it also helps those who

0:28:33.880 --> 0:28:38.600
<v Speaker 1>have built viable small businesses using eBay as their storefront

0:28:38.680 --> 0:28:42.360
<v Speaker 1>to protect themselves. So I could be all cynical about

0:28:42.360 --> 0:28:47.000
<v Speaker 1>this and say, well, here's a big corporation, multibillion dollar corporation,

0:28:47.080 --> 0:28:51.400
<v Speaker 1>and it's leveraging average people to advocate on its behalf,

0:28:52.120 --> 0:28:53.920
<v Speaker 1>and that's the cynical way to look at it. And

0:28:53.960 --> 0:28:57.320
<v Speaker 1>in fact, eBay does benefit from this. I mean they're

0:28:57.400 --> 0:29:00.920
<v Speaker 1>looking out for themselves. However, the name sure of eBay's

0:29:00.960 --> 0:29:04.120
<v Speaker 1>business means that if eBay were to go away, a

0:29:04.160 --> 0:29:06.920
<v Speaker 1>lot of those average people would find themselves back at

0:29:06.960 --> 0:29:10.720
<v Speaker 1>square one. Their way of making a living would go away.

0:29:10.800 --> 0:29:14.560
<v Speaker 1>So I don't really get as cynical about this. I mean,

0:29:14.600 --> 0:29:17.560
<v Speaker 1>everyone has a stake in it, so I think it's

0:29:17.560 --> 0:29:21.200
<v Speaker 1>actually a pretty responsible move on eBay's part. In October

0:29:21.200 --> 0:29:24.720
<v Speaker 1>two thousand five, eBay, under the leadership of Meg Whitman,

0:29:24.800 --> 0:29:29.240
<v Speaker 1>made another big move. This one raised criticism at the time,

0:29:29.360 --> 0:29:32.680
<v Speaker 1>and perhaps in hindsight you could call it a foolish

0:29:32.760 --> 0:29:35.280
<v Speaker 1>move to make, although it wasn't nearly the kerfuffle that

0:29:35.360 --> 0:29:37.760
<v Speaker 1>some have made it out to be. That move was

0:29:37.800 --> 0:29:42.160
<v Speaker 1>to acquire the communications company Skype. Skype was founded back

0:29:42.200 --> 0:29:45.520
<v Speaker 1>in two thousand three as a telecommunications software product that

0:29:45.560 --> 0:29:49.640
<v Speaker 1>focused on voice and video calls. You know, in case

0:29:49.680 --> 0:29:53.280
<v Speaker 1>you've never used it. The deal with eBay ultimately meant

0:29:53.320 --> 0:29:57.280
<v Speaker 1>Skype was acquired for about three point one billion dollars.

0:29:57.680 --> 0:30:00.360
<v Speaker 1>Two point five billion of that was in upfront hash

0:30:00.440 --> 0:30:05.720
<v Speaker 1>and stock, and the rest was in uh future transactions,

0:30:05.800 --> 0:30:08.560
<v Speaker 1>but ultimately it ended up being about a three point

0:30:08.560 --> 0:30:12.600
<v Speaker 1>one billion purchase price. Now, Whitman had hoped that Skype

0:30:12.600 --> 0:30:15.840
<v Speaker 1>would create a new way for eBay users to communicate

0:30:15.880 --> 0:30:18.760
<v Speaker 1>with one another, that it could be built directly into

0:30:18.760 --> 0:30:22.640
<v Speaker 1>eBay's interface, and rather than emailing back and forth about

0:30:22.720 --> 0:30:26.000
<v Speaker 1>items that are up for auction or for sale, users

0:30:26.000 --> 0:30:28.480
<v Speaker 1>would be able to connect directly in a real time

0:30:28.520 --> 0:30:32.640
<v Speaker 1>communication session. You could have potential buyers and sellers talk

0:30:32.760 --> 0:30:37.160
<v Speaker 1>face to face, Questions could be answered efficiently and personally,

0:30:37.520 --> 0:30:40.120
<v Speaker 1>and you'd be less likely to misinterpret something. Once you

0:30:40.160 --> 0:30:43.760
<v Speaker 1>could detect stuff like tone and body language. But there

0:30:43.920 --> 0:30:48.360
<v Speaker 1>was one tiny little problem. Hardly anyone was using it.

0:30:48.360 --> 0:30:53.000
<v Speaker 1>It was a failed integration. Tech journalist Tom Keating said

0:30:53.040 --> 0:30:55.840
<v Speaker 1>in a piece that was published on PC World that

0:30:56.000 --> 0:31:00.720
<v Speaker 1>eBay users tended to want to be anonymous. They preferred

0:31:00.760 --> 0:31:03.720
<v Speaker 1>to keep things at a distance. They might contact a

0:31:03.760 --> 0:31:07.080
<v Speaker 1>seller to ask for more information, but typically they would

0:31:07.080 --> 0:31:09.480
<v Speaker 1>do so in a way that did not involve direct

0:31:09.560 --> 0:31:12.640
<v Speaker 1>real time communication. And I can kind of get this

0:31:12.800 --> 0:31:15.880
<v Speaker 1>because when I call up a company, I'm actually relieved

0:31:15.960 --> 0:31:18.200
<v Speaker 1>to get an automated system where I can just push

0:31:18.200 --> 0:31:20.560
<v Speaker 1>a button and get the information I need. I know

0:31:20.640 --> 0:31:24.200
<v Speaker 1>that I'm not inconveniencing anyone, and that the system isn't

0:31:24.240 --> 0:31:26.480
<v Speaker 1>going to judge me for being dumb if I ask

0:31:26.560 --> 0:31:30.880
<v Speaker 1>a simple question. At least, I hope the robots aren't

0:31:30.880 --> 0:31:33.480
<v Speaker 1>doing that yet, give me a couple more years, robots.

0:31:33.920 --> 0:31:37.800
<v Speaker 1>The culture of both Skype and eBay was a big

0:31:37.880 --> 0:31:41.000
<v Speaker 1>clash as well. At that point, Skype was operating more

0:31:41.080 --> 0:31:45.480
<v Speaker 1>like a loose startup, whereas eBay had already started to

0:31:45.640 --> 0:31:50.120
<v Speaker 1>establish a very corporate culture. Meg Whitman's leadership had really

0:31:50.160 --> 0:31:55.320
<v Speaker 1>transformed it from the wild West startup into more of

0:31:55.400 --> 0:32:01.920
<v Speaker 1>a departmentalized, compartmentalized corporation, and so those two things were

0:32:01.920 --> 0:32:04.600
<v Speaker 1>clashing quite a bit, and eBay kept shuffling around the

0:32:04.640 --> 0:32:08.240
<v Speaker 1>management team over at Skype while trying to find the

0:32:08.280 --> 0:32:11.120
<v Speaker 1>best fit, and that meant Skype was really struggling to

0:32:11.200 --> 0:32:15.520
<v Speaker 1>find itself, to find a rhythm and an identity. Ultimately,

0:32:15.920 --> 0:32:19.440
<v Speaker 1>eBay decided to sell most of its ownership of Skype

0:32:19.480 --> 0:32:22.160
<v Speaker 1>in two thousand nine to a group of private investors,

0:32:22.480 --> 0:32:26.120
<v Speaker 1>and the investors bought about six of the ownership of

0:32:26.120 --> 0:32:29.280
<v Speaker 1>Skype and eBay retained the rest of it. They paid

0:32:29.480 --> 0:32:33.360
<v Speaker 1>one point nine billion dollars to buy that part of Skype,

0:32:33.400 --> 0:32:36.520
<v Speaker 1>and Brad Stone of The New York Times wrote that quote,

0:32:36.880 --> 0:32:41.160
<v Speaker 1>the online calling service Skype has thrown off the last

0:32:41.240 --> 0:32:44.280
<v Speaker 1>of the shackles that limited its growth and potential as

0:32:44.280 --> 0:32:49.560
<v Speaker 1>a unit of eBay end quote. Ouch analysts looked at

0:32:49.600 --> 0:32:52.360
<v Speaker 1>this move as one of eBay trying to make the

0:32:52.400 --> 0:32:55.840
<v Speaker 1>best out of a bad situation. Jeffrey Lindsay, who is

0:32:55.880 --> 0:32:59.800
<v Speaker 1>an analyst, called eBay's purchase of Skype a quote serious,

0:33:00.040 --> 0:33:03.959
<v Speaker 1>a stake by Meg Whitman end quote, and an attempt

0:33:04.040 --> 0:33:07.200
<v Speaker 1>to buy growth. Now, of course, a lot of companies

0:33:07.240 --> 0:33:11.200
<v Speaker 1>have bought growth in the past, like instead of trying

0:33:11.200 --> 0:33:15.600
<v Speaker 1>to develop new businesses or go into new markets, they

0:33:15.640 --> 0:33:19.000
<v Speaker 1>buy another company and they grow that way. This is

0:33:19.040 --> 0:33:22.280
<v Speaker 1>something that happens a lot in business. It's not uncommon,

0:33:22.760 --> 0:33:24.560
<v Speaker 1>so I don't really think of it as a valid

0:33:24.600 --> 0:33:27.640
<v Speaker 1>criticism because plenty of companies have done this. But in

0:33:27.680 --> 0:33:31.000
<v Speaker 1>this case, it just didn't pan out. So in retrospect,

0:33:31.040 --> 0:33:33.840
<v Speaker 1>sure you could say this was a bad choice, but

0:33:34.000 --> 0:33:36.960
<v Speaker 1>that's in retrospect. And at first it looked like eBay

0:33:37.040 --> 0:33:39.760
<v Speaker 1>was really going to take a bath on this acquisition

0:33:39.760 --> 0:33:42.120
<v Speaker 1>and come out with a loss because they had already

0:33:42.160 --> 0:33:46.080
<v Speaker 1>sold sixty of Skype, and at a much lower price

0:33:46.120 --> 0:33:49.000
<v Speaker 1>than what they spent to buy Skype in the first place.

0:33:49.040 --> 0:33:54.160
<v Speaker 1>But then in Microsoft stepped in to purchase Skype. They

0:33:54.160 --> 0:33:57.560
<v Speaker 1>wanted it outright, they wanted all ownership of Skype, and

0:33:57.560 --> 0:34:01.000
<v Speaker 1>they paid eight point five six bill in dollars total

0:34:01.120 --> 0:34:04.760
<v Speaker 1>for it, and that thirty or so that eBay had

0:34:04.800 --> 0:34:08.640
<v Speaker 1>retained was suddenly worth a whole lot of money. After

0:34:08.760 --> 0:34:12.000
<v Speaker 1>taxes and debts and all that other mess. It amounted

0:34:12.040 --> 0:34:14.600
<v Speaker 1>to a bit less than a billion dollars, but it

0:34:14.640 --> 0:34:19.040
<v Speaker 1>meant that Ultimately, eBay was going to come out ahead

0:34:19.200 --> 0:34:22.680
<v Speaker 1>on the Skype deal once everything was said and done.

0:34:23.120 --> 0:34:26.879
<v Speaker 1>It just took two different acquisitions for that to happen. Now,

0:34:26.880 --> 0:34:29.279
<v Speaker 1>it doesn't mean that the deal was a great one

0:34:29.320 --> 0:34:33.239
<v Speaker 1>for eBay, but it also doesn't make the Skype acquisition

0:34:33.280 --> 0:34:36.640
<v Speaker 1>one of the worst deals in tech history. It ultimately

0:34:36.680 --> 0:34:40.080
<v Speaker 1>didn't fit, but it wasn't a blown move like News

0:34:40.120 --> 0:34:43.480
<v Speaker 1>Corps buying my Space for five million and then selling

0:34:43.520 --> 0:34:46.399
<v Speaker 1>it for less than fifty million. It wasn't as bad

0:34:46.440 --> 0:34:49.160
<v Speaker 1>as all that. Now, I'm going to end this episode

0:34:49.239 --> 0:34:52.080
<v Speaker 1>in two thousand six, and our next episode will bring

0:34:52.160 --> 0:34:55.000
<v Speaker 1>us from that point up to date with eBay and

0:34:55.040 --> 0:34:57.279
<v Speaker 1>how it's running today. But in two thousand and six,

0:34:57.360 --> 0:35:00.680
<v Speaker 1>the most expensive item ever sold through through the auction

0:35:00.760 --> 0:35:05.040
<v Speaker 1>site was auctioned off kind of. I'll explain why kind

0:35:05.040 --> 0:35:07.000
<v Speaker 1>of in just a second. But it was a giga

0:35:07.120 --> 0:35:12.600
<v Speaker 1>yacht that sold for one hundred sixty eight million dollars.

0:35:13.600 --> 0:35:17.160
<v Speaker 1>That is insane. So what the heck was this giga

0:35:17.239 --> 0:35:20.720
<v Speaker 1>yacht like? And what the heck is a giga yacht? Well,

0:35:21.200 --> 0:35:23.920
<v Speaker 1>a giga yacht is a giant yacht, and you probably

0:35:23.960 --> 0:35:26.239
<v Speaker 1>gathered that from the name and I'm looking at a

0:35:26.239 --> 0:35:31.400
<v Speaker 1>concept photo of this beast and I am flabbergasted. So

0:35:31.440 --> 0:35:35.040
<v Speaker 1>it was designed by Frank Mulder, who is a naval architect,

0:35:35.600 --> 0:35:38.680
<v Speaker 1>and uh, at this point, it's still a design. But

0:35:38.880 --> 0:35:42.960
<v Speaker 1>here are some of the stats on this design. The yacht,

0:35:43.640 --> 0:35:47.919
<v Speaker 1>if it's ever built, will measure four hundred five ft long,

0:35:48.040 --> 0:35:52.160
<v Speaker 1>that's about a hundred twenty three meters. The design has

0:35:52.200 --> 0:35:56.080
<v Speaker 1>a multi level v I P state room as seven

0:35:56.200 --> 0:36:00.479
<v Speaker 1>guest rooms, including a children's stateroom. It has a spa

0:36:00.680 --> 0:36:04.360
<v Speaker 1>that includes a gym, and it has an office and

0:36:04.400 --> 0:36:07.440
<v Speaker 1>a movie theater and a glass elevator and a swimming

0:36:07.440 --> 0:36:10.640
<v Speaker 1>pool and a helicopter pad, and a garage that can

0:36:10.640 --> 0:36:13.120
<v Speaker 1>actually have a ski boat and two tender boats in it.

0:36:13.440 --> 0:36:16.320
<v Speaker 1>You can also launch a submarine from dry dock. And

0:36:16.400 --> 0:36:19.520
<v Speaker 1>according to one source, the master suite would be three

0:36:19.560 --> 0:36:24.480
<v Speaker 1>thousand square feet, which is insane. I don't know if

0:36:24.520 --> 0:36:26.920
<v Speaker 1>that's true or not, because it was just in this

0:36:27.000 --> 0:36:30.320
<v Speaker 1>one source, And when I went to Molder's actual website,

0:36:30.320 --> 0:36:32.560
<v Speaker 1>I could not find any information about how big the

0:36:32.680 --> 0:36:34.600
<v Speaker 1>VIP suite actually is, so I don't know where they

0:36:34.640 --> 0:36:38.879
<v Speaker 1>got that information. The purchaser on this auction is an

0:36:38.880 --> 0:36:43.000
<v Speaker 1>oil tycoon from Russia named Roman Abramovich. He made the

0:36:43.000 --> 0:36:45.800
<v Speaker 1>winning bid. Technically, the winning bid was for a fifty

0:36:46.239 --> 0:36:50.279
<v Speaker 1>down payment of eighty five million dollars on eBay. He

0:36:50.440 --> 0:36:53.680
<v Speaker 1>was the second bid on that auction. The first bid

0:36:53.960 --> 0:36:57.120
<v Speaker 1>was ten dollars. I presume that did not meet the

0:36:57.160 --> 0:37:00.719
<v Speaker 1>reserve asking price. Now, according to Molder designed, this is

0:37:00.760 --> 0:37:04.760
<v Speaker 1>still in that design phase and hasn't even started construction yet,

0:37:05.160 --> 0:37:07.160
<v Speaker 1>so there's no I have no idea that this thing

0:37:07.239 --> 0:37:09.160
<v Speaker 1>is ever even going to be built or what the

0:37:09.200 --> 0:37:12.040
<v Speaker 1>status is on the payment. It could be the whole

0:37:12.080 --> 0:37:14.960
<v Speaker 1>deal fizzled out, in which case the most expensive thing

0:37:15.000 --> 0:37:17.239
<v Speaker 1>ever purchased on eBay might be a little further down

0:37:17.320 --> 0:37:21.160
<v Speaker 1>the list. Also in two thousand and six, Rajiv Duta

0:37:21.239 --> 0:37:24.520
<v Speaker 1>would move over as president of Skype to assume the

0:37:24.520 --> 0:37:28.480
<v Speaker 1>position of president of PayPal, and PayPal would launch its

0:37:28.520 --> 0:37:32.120
<v Speaker 1>first mobile application that year. That brings us up to

0:37:32.280 --> 0:37:34.799
<v Speaker 1>the end of two thousand six and eBay. In our

0:37:34.840 --> 0:37:38.680
<v Speaker 1>next episode, we will finish out cover more than a

0:37:38.760 --> 0:37:41.520
<v Speaker 1>decade's worth of information. I'm not going to break it

0:37:41.560 --> 0:37:45.120
<v Speaker 1>down quite as granular granul early year by year as

0:37:45.160 --> 0:37:48.960
<v Speaker 1>I have in this episode, but uh I definitely will

0:37:49.120 --> 0:37:52.080
<v Speaker 1>cover all the big points, such as Meg Whitman's departure

0:37:52.120 --> 0:37:55.040
<v Speaker 1>from the company and what has happened since then, and

0:37:55.080 --> 0:37:57.120
<v Speaker 1>we'll also talk about some of the crazy stuff that's

0:37:57.120 --> 0:37:59.520
<v Speaker 1>been bought on the site. I hope you guys are

0:37:59.640 --> 0:38:02.560
<v Speaker 1>enjoying this series. If you have any suggestions for future

0:38:02.600 --> 0:38:05.680
<v Speaker 1>episodes of tech Stuff, whether it is a person, a company,

0:38:06.080 --> 0:38:08.880
<v Speaker 1>a technology, maybe there's someone you want me to have

0:38:09.040 --> 0:38:12.719
<v Speaker 1>on to interview or perhaps a guest host, let me know.

0:38:12.880 --> 0:38:16.160
<v Speaker 1>Send me an email. The address is tech Stuff at

0:38:16.360 --> 0:38:19.520
<v Speaker 1>how stuff works dot com, or drop me a line

0:38:19.560 --> 0:38:22.239
<v Speaker 1>on Facebook or Twitter to handle it. Both of those

0:38:22.360 --> 0:38:25.480
<v Speaker 1>is tech Stuff hs W. Don't forget to follow us

0:38:25.560 --> 0:38:29.279
<v Speaker 1>on Instagram and I'll talk to you again really soon

0:38:34.719 --> 0:38:37.120
<v Speaker 1>for more on this and thousands of other topics because

0:38:37.160 --> 0:38:48.319
<v Speaker 1>it how stuff works dot com.