1 00:00:00,400 --> 00:00:10,840 Speaker 1: It's another jewbile phone frame on the twenties. Hello. Hi, 2 00:00:10,880 --> 00:00:13,720 Speaker 1: this is P. Diggins calling from Airlines. I was looking 3 00:00:13,840 --> 00:00:17,360 Speaker 1: for our customer and frequent flyer, Bobby, who was on 4 00:00:17,400 --> 00:00:21,200 Speaker 1: a flight recently. Okay, yeah, that's me. Yes, how are you? 5 00:00:23,040 --> 00:00:26,439 Speaker 1: I'm okay. I'm frustrated. The flight wasn't great. Oh it 6 00:00:26,560 --> 00:00:31,000 Speaker 1: definitely was not great. And that's why I'm calling. Yeah, good, 7 00:00:31,200 --> 00:00:33,440 Speaker 1: because I would like to hear from someone. It was 8 00:00:33,520 --> 00:00:37,840 Speaker 1: a big issue. Yeah, it was a big issue, wasn't it. Yeah? 9 00:00:37,920 --> 00:00:39,960 Speaker 1: I mean a flight being that delayed and there was 10 00:00:40,040 --> 00:00:43,240 Speaker 1: like horrible customer service. It was really frustrating and really 11 00:00:43,360 --> 00:00:46,199 Speaker 1: dampered our trip. Right, That's not why I'm calling. That 12 00:00:46,240 --> 00:00:48,360 Speaker 1: wasn't the issue I was calling about. I'm actually calling 13 00:00:48,400 --> 00:00:52,000 Speaker 1: about the issues with you as a passenger on our 14 00:00:52,040 --> 00:00:55,000 Speaker 1: airline and calling to let you know. Yes, I'm trying 15 00:00:55,040 --> 00:00:56,440 Speaker 1: to let you know that you will no longer be 16 00:00:56,520 --> 00:00:58,920 Speaker 1: allowed to fly with us, and we were evoking all 17 00:00:58,960 --> 00:01:02,760 Speaker 1: of your can flyer points and miles and things like that. 18 00:01:03,000 --> 00:01:05,039 Speaker 1: What are you you very much about? Why would you 19 00:01:05,120 --> 00:01:07,280 Speaker 1: do it? Wait? Wait, wait a minute, wait a minute, 20 00:01:07,280 --> 00:01:11,319 Speaker 1: wait a minute. Why what is this about? Well, do 21 00:01:11,360 --> 00:01:12,920 Speaker 1: you want me to rattle off the list for you, 22 00:01:12,920 --> 00:01:15,679 Speaker 1: because I can do that, rattle off the list. You 23 00:01:15,680 --> 00:01:19,520 Speaker 1: guys have a delayed flight, anything I should be not 24 00:01:19,560 --> 00:01:23,800 Speaker 1: wanting to fly with you? H mm hmm. Okay, let's 25 00:01:23,840 --> 00:01:29,479 Speaker 1: talk about the arm rest. Oh okay, arm rests okay. 26 00:01:29,880 --> 00:01:31,960 Speaker 1: Little thing you might not know about us as an airline. 27 00:01:32,040 --> 00:01:35,839 Speaker 1: We have secret flyers, people who are paid to sit 28 00:01:36,080 --> 00:01:38,600 Speaker 1: on the flights and watch some of the other passengers 29 00:01:38,600 --> 00:01:40,880 Speaker 1: to make sure they're acting appropriately. And at the end 30 00:01:40,880 --> 00:01:43,240 Speaker 1: of your row, you were at the window seat was 31 00:01:43,280 --> 00:01:49,040 Speaker 1: a secret flyer and they saw everything. What are you 32 00:01:49,160 --> 00:01:53,520 Speaker 1: talking about, I'm not allowed to use armless, I'm exhausted. 33 00:01:53,600 --> 00:01:56,440 Speaker 1: The flight was delayed three minute hours. We were sitting 34 00:01:56,480 --> 00:02:02,360 Speaker 1: in the window seat, and you monopolize the middle seats 35 00:02:02,720 --> 00:02:06,320 Speaker 1: armrest the whole flight. That was my husband in the 36 00:02:06,320 --> 00:02:09,079 Speaker 1: middle seat. What are you talking about? Mmm? Okay, Well 37 00:02:09,080 --> 00:02:10,520 Speaker 1: it's up to him to say something. I guess to 38 00:02:10,560 --> 00:02:12,960 Speaker 1: you personally about that, But we as an airline do 39 00:02:13,000 --> 00:02:16,360 Speaker 1: not appreciate that that armrest in the middle is for 40 00:02:16,440 --> 00:02:19,400 Speaker 1: the middle seat and you monopolized. I paid for both No, no, 41 00:02:19,400 --> 00:02:21,440 Speaker 1: no, no no, I paid for both seats. If my husband 42 00:02:21,440 --> 00:02:23,359 Speaker 1: doesn't need the armress. I can use the arm rest. 43 00:02:23,760 --> 00:02:26,079 Speaker 1: You're going to ban someone for using an arm wrest. 44 00:02:26,720 --> 00:02:32,880 Speaker 1: Let's talk about the tops. What. Yeah, we are a 45 00:02:32,919 --> 00:02:35,959 Speaker 1: shoe on only airline, and halfway through the flight you 46 00:02:36,000 --> 00:02:40,000 Speaker 1: take your shoes off. I adjusted my socks and put 47 00:02:40,080 --> 00:02:41,840 Speaker 1: them back on it thought like I left them off 48 00:02:41,880 --> 00:02:47,040 Speaker 1: the whole flight. Are you kidding me right now? Are you? 49 00:02:47,120 --> 00:02:49,160 Speaker 1: Are you for real calling me and telling me that 50 00:02:49,240 --> 00:02:52,480 Speaker 1: I can't You're calling me about an arm rest and 51 00:02:52,760 --> 00:02:55,799 Speaker 1: my shoes. Yeah, I know you're calling me to say, sorry, 52 00:02:55,840 --> 00:03:00,000 Speaker 1: the flight's delayed. Sorry, we ruined your vacation. Here's a credit. 53 00:03:00,360 --> 00:03:03,400 Speaker 1: Not we're abandoning you because you used your husband's armors 54 00:03:03,400 --> 00:03:05,600 Speaker 1: on chairs that you bought. What isn't your problem? You 55 00:03:05,600 --> 00:03:10,280 Speaker 1: have like a horrible attitude. Let's talk about let's talk 56 00:03:10,320 --> 00:03:13,800 Speaker 1: about the three times you use the bathroom? Am I 57 00:03:13,840 --> 00:03:15,919 Speaker 1: not allowed to use the bathroom? Well, you are in 58 00:03:15,960 --> 00:03:20,120 Speaker 1: the window seat and you made our secret flyer get 59 00:03:20,200 --> 00:03:22,079 Speaker 1: up three times to use the bathroom. One of those 60 00:03:22,120 --> 00:03:25,880 Speaker 1: times you were still in your socks. Oh my gosh. 61 00:03:26,360 --> 00:03:28,280 Speaker 1: For one, there's no way I was still in my socks. 62 00:03:28,320 --> 00:03:31,320 Speaker 1: For two. Who cares how many times I've use the bathroom. 63 00:03:31,440 --> 00:03:33,560 Speaker 1: The flight was delayed there to take a different round. 64 00:03:33,600 --> 00:03:36,200 Speaker 1: The flight was extended. It was a long flight. I 65 00:03:36,280 --> 00:03:38,080 Speaker 1: just wanted to get to where I was going. And 66 00:03:38,160 --> 00:03:41,960 Speaker 1: I was frustrated. You're really gonna you guys should be 67 00:03:42,440 --> 00:03:45,320 Speaker 1: apologizing to me for what you put me through. All 68 00:03:45,400 --> 00:03:47,200 Speaker 1: the waiting, we had to go from gate to gate, 69 00:03:47,280 --> 00:03:50,160 Speaker 1: the flight had to do a whole thing. Are you joking? 70 00:03:50,360 --> 00:03:55,320 Speaker 1: What is what is that? Hey, Bobby, this is actually 71 00:03:55,400 --> 00:03:57,120 Speaker 1: Jewel from the Jewel Show doing a phone break on 72 00:03:57,160 --> 00:04:02,080 Speaker 1: you and your husbands say you up? Oh my god, 73 00:04:02,800 --> 00:04:06,320 Speaker 1: Oh my god. I'm like, I'm like painting, I'm ready 74 00:04:06,360 --> 00:04:10,000 Speaker 1: to go through the roof. I'm like yell. Oh my god. 75 00:04:10,320 --> 00:04:14,320 Speaker 1: He said, Oh god, I'm gonna kill him. You guys 76 00:04:14,640 --> 00:04:17,200 Speaker 1: flight recently and it was a terrible experience, and he 77 00:04:17,240 --> 00:04:21,400 Speaker 1: wanted to message it was horrible. It's horrible. My blood 78 00:04:21,480 --> 00:04:24,240 Speaker 1: pressure is through the roof right now. I thought I 79 00:04:24,440 --> 00:04:27,320 Speaker 1: was gonna go crazy. Oh my god, you got me, 80 00:04:27,560 --> 00:04:29,520 Speaker 1: You got me. I'm still I can't even calm down. 81 00:04:29,520 --> 00:04:34,120 Speaker 1: Oh my god, you got me. Really good. Wake up 82 00:04:34,200 --> 00:04:37,520 Speaker 1: every morning with Jubile Phone Franks weekday mornings on the 83 00:04:37,600 --> 00:04:38,040 Speaker 1: twenties