1 00:00:00,040 --> 00:00:04,440 Speaker 1: Your check engine light is on. H Typically, that's an 2 00:00:04,440 --> 00:00:06,880 Speaker 1: indicator to you know, check your engine. 3 00:00:07,800 --> 00:00:09,840 Speaker 2: It's fine, it's been on for like a month. 4 00:00:09,760 --> 00:00:10,480 Speaker 3: Ron Anian. 5 00:00:10,600 --> 00:00:13,680 Speaker 4: It seems that the conventional repair is going away. It's 6 00:00:13,720 --> 00:00:15,080 Speaker 4: going the way of the dinosaur, folks. 7 00:00:15,080 --> 00:00:16,480 Speaker 2: It is maybe the light's broken. 8 00:00:18,160 --> 00:00:19,840 Speaker 1: Is there? Check the check engine light. 9 00:00:19,800 --> 00:00:22,720 Speaker 4: Light, the car Doctor. And I can tell because everybody 10 00:00:22,720 --> 00:00:24,960 Speaker 4: coming in the door. I need breaks. I was told 11 00:00:25,040 --> 00:00:25,640 Speaker 4: I need breaks. 12 00:00:25,680 --> 00:00:25,759 Speaker 2: You know. 13 00:00:25,800 --> 00:00:27,520 Speaker 4: The last guy was at he said I needed breaks. 14 00:00:27,680 --> 00:00:31,360 Speaker 3: Welcome to the radio home of ron Aanian the Car Doctor. 15 00:00:31,600 --> 00:00:34,720 Speaker 3: Since nineteen ninety one, this is where car owners the 16 00:00:34,760 --> 00:00:39,040 Speaker 3: world overturned to for their definitive opinion on automotive repair. 17 00:00:39,560 --> 00:00:42,320 Speaker 3: If your mechanics giving you a busy signal, pick up 18 00:00:42,360 --> 00:00:45,559 Speaker 3: the phone and call in the garage doors. 19 00:00:45,360 --> 00:00:47,280 Speaker 4: Are open, but I am here to take your call 20 00:00:47,680 --> 00:00:50,280 Speaker 4: at eight five five five six ninety nine hundred. 21 00:00:50,000 --> 00:00:52,320 Speaker 3: And now maybe it's just something minor. 22 00:00:55,240 --> 00:00:56,040 Speaker 1: Oh good news. 23 00:00:56,040 --> 00:00:57,360 Speaker 2: The lights went out, hey. 24 00:00:59,600 --> 00:01:04,240 Speaker 4: Ronnie, and here we are another weekend of voter repair. 25 00:01:04,240 --> 00:01:05,800 Speaker 4: I would like to be here with you on Anny 26 00:01:05,840 --> 00:01:07,800 Speaker 4: in the Car Doctor. The phone numbers eight five five 27 00:01:08,160 --> 00:01:10,880 Speaker 4: five six zero nine nine zero zero. I see the 28 00:01:10,880 --> 00:01:13,080 Speaker 4: phones are lit up and busy. Let's get over. Is 29 00:01:13,120 --> 00:01:15,520 Speaker 4: it John out out in Long Island? Is it? Let's 30 00:01:15,520 --> 00:01:17,320 Speaker 4: go to John and Long Island with some questions about 31 00:01:17,360 --> 00:01:18,840 Speaker 4: an Osobil engine. John, are you there? 32 00:01:19,000 --> 00:01:20,520 Speaker 2: It's actually Joe, But yeah, we'll go with. 33 00:01:20,440 --> 00:01:23,080 Speaker 4: That, Joe, John, right, anything but late for supper, as 34 00:01:23,080 --> 00:01:27,120 Speaker 4: they used to say, right Joe, Yeah, yeah, right exactly. 35 00:01:27,480 --> 00:01:29,039 Speaker 4: So how can I help you today, my friend? 36 00:01:29,120 --> 00:01:32,920 Speaker 2: All right? I got a sixty six Tornado motor. I'm 37 00:01:32,959 --> 00:01:35,679 Speaker 2: rebuilding the shop block. And you know a lot of 38 00:01:35,680 --> 00:01:38,560 Speaker 2: old bill was doing it. You know, past people say 39 00:01:38,600 --> 00:01:41,280 Speaker 2: I should put the oil restrict the plugs in it 40 00:01:41,319 --> 00:01:43,160 Speaker 2: if we want to do a rebuild on it. Okay, 41 00:01:43,280 --> 00:01:46,080 Speaker 2: And I'm just looking at you know, the car has 42 00:01:46,200 --> 00:01:48,480 Speaker 2: ninety eight thousand miles on it. It got to ninety 43 00:01:48,520 --> 00:01:50,680 Speaker 2: eight thousand miles without the restrict is though, I really 44 00:01:50,680 --> 00:01:51,280 Speaker 2: need them. 45 00:01:51,240 --> 00:01:53,640 Speaker 4: Right you know? Well, and that's and I would say no, 46 00:01:53,880 --> 00:01:56,560 Speaker 4: and I'll and I'll tell you why. All right? You 47 00:01:56,600 --> 00:01:58,760 Speaker 4: know you're not racing this right, This is a stock 48 00:01:59,120 --> 00:02:00,080 Speaker 4: every day also will. 49 00:01:59,920 --> 00:02:02,800 Speaker 2: Be yeah, well might mcilittle won't be. You know, it's 50 00:02:02,840 --> 00:02:05,360 Speaker 2: going into a eighty seven coloss g body. 51 00:02:05,480 --> 00:02:11,040 Speaker 4: Okay, you know Oldamobile does oil circulation a little differently 52 00:02:11,040 --> 00:02:13,640 Speaker 4: than the rest of them. The galley comes across the 53 00:02:13,639 --> 00:02:16,480 Speaker 4: front of the motor. It feeds the They feed one 54 00:02:16,520 --> 00:02:18,560 Speaker 4: lifter galley which dead ends, and then that it has 55 00:02:18,639 --> 00:02:20,560 Speaker 4: to back up to feed the other lifter galley. They 56 00:02:20,560 --> 00:02:23,760 Speaker 4: do it kind of strange versus some of the other manufacturers. 57 00:02:23,840 --> 00:02:28,000 Speaker 4: But as you said, right, GM designed it without restrictors 58 00:02:28,040 --> 00:02:30,800 Speaker 4: in there it went. It went one hundred thousand miles 59 00:02:31,400 --> 00:02:34,960 Speaker 4: and it had no bear, It had no right, It's fine, 60 00:02:34,960 --> 00:02:38,280 Speaker 4: it had no effect on it. You know, everybody wants 61 00:02:38,320 --> 00:02:41,200 Speaker 4: to modify everything. I want to know what does the 62 00:02:41,240 --> 00:02:45,079 Speaker 4: modification do, both as a plus and a negative? 63 00:02:45,960 --> 00:02:46,080 Speaker 2: Right? 64 00:02:46,320 --> 00:02:49,280 Speaker 4: I always think about whenever I talk about modifying an 65 00:02:49,280 --> 00:02:52,480 Speaker 4: engine anything, I always think about the fact that General 66 00:02:52,520 --> 00:02:55,720 Speaker 4: Motors made how many of these engines, and how many 67 00:02:55,760 --> 00:02:58,320 Speaker 4: of them ran for how many hundreds of thousands of 68 00:02:58,360 --> 00:03:02,079 Speaker 4: miles without a modification? And you know, and what did 69 00:03:02,080 --> 00:03:02,720 Speaker 4: they do to it? 70 00:03:03,320 --> 00:03:03,560 Speaker 2: Uh? 71 00:03:03,680 --> 00:03:07,280 Speaker 4: I honestly think you're gonna have a bigger problem finding 72 00:03:07,360 --> 00:03:10,040 Speaker 4: a set of finding a set of lifters and a camshaft. 73 00:03:10,040 --> 00:03:13,000 Speaker 4: It's gonna work in this day and age, because finding 74 00:03:13,080 --> 00:03:17,160 Speaker 4: parts is absolutely horrendous. And it's it's so difficult to do. 75 00:03:17,280 --> 00:03:19,120 Speaker 4: And I don't even want to make a recommendation on 76 00:03:19,160 --> 00:03:21,919 Speaker 4: what brand to carry because I haven't had a great 77 00:03:22,000 --> 00:03:23,720 Speaker 4: I haven't had a great record. You know, we haven't 78 00:03:23,720 --> 00:03:26,960 Speaker 4: had great success with with engine building and parts. In 79 00:03:27,000 --> 00:03:28,760 Speaker 4: the last couple of years. It's getting more and more 80 00:03:28,760 --> 00:03:31,680 Speaker 4: difficult every Everything what's good on Monday is bad on 81 00:03:31,760 --> 00:03:34,800 Speaker 4: Tuesday kind of a thing. So you know, you've got 82 00:03:34,840 --> 00:03:36,720 Speaker 4: to be You've kind of got to be careful. Are 83 00:03:36,760 --> 00:03:38,960 Speaker 4: you gonna do Are you gonna do the assembly? You're 84 00:03:38,960 --> 00:03:40,520 Speaker 4: not gonna do the machine work? Correct? 85 00:03:41,120 --> 00:03:42,680 Speaker 2: Well, no, I'm gonna have a machine shop do the 86 00:03:43,240 --> 00:03:45,560 Speaker 2: short block. I'll do the top end, they'll do the 87 00:03:45,560 --> 00:03:47,920 Speaker 2: short block. And as far as the cam and stuff, yeah, 88 00:03:47,920 --> 00:03:51,200 Speaker 2: I'm still exploring. I got it's a thirty nine degree motor, 89 00:03:51,280 --> 00:03:54,720 Speaker 2: so it changes. You know, it's got the nine you know, 90 00:03:54,840 --> 00:03:57,839 Speaker 2: the nine lifters, which is very rare, and it's tough 91 00:03:57,840 --> 00:04:00,480 Speaker 2: to get right and you can't I can't convert into 92 00:04:00,480 --> 00:04:03,800 Speaker 2: a roller without doing some again modifications. And I don't 93 00:04:03,800 --> 00:04:05,080 Speaker 2: think I want to do all that stuff. 94 00:04:05,280 --> 00:04:07,320 Speaker 4: No, I don't listen. We we we used to have 95 00:04:07,360 --> 00:04:08,840 Speaker 4: a saying back in the day, and you and I 96 00:04:08,880 --> 00:04:11,320 Speaker 4: sound like we're both of the same generation, right, mild 97 00:04:11,440 --> 00:04:14,840 Speaker 4: goes wild and and and and all these all these 98 00:04:14,880 --> 00:04:16,920 Speaker 4: add ons and all these things that we think we're 99 00:04:16,920 --> 00:04:19,520 Speaker 4: doing to make more horsepower and to make things faster. 100 00:04:20,080 --> 00:04:23,760 Speaker 4: Generally it's overbuilt, and you know it's it's you know, 101 00:04:23,839 --> 00:04:25,719 Speaker 4: do the research in the engineering to make it go 102 00:04:25,960 --> 00:04:29,719 Speaker 4: the way it's going on the street. Simple, simple works best. 103 00:04:30,080 --> 00:04:33,159 Speaker 4: You know, there's there's there's some improvement in technology. You know, 104 00:04:33,240 --> 00:04:35,640 Speaker 4: maybe you want to do a fuel injection throttle body 105 00:04:35,720 --> 00:04:37,039 Speaker 4: kit if that's your thing, if you don't want to 106 00:04:37,040 --> 00:04:41,560 Speaker 4: look at carburetors anymore. Me personally, I like carburetors. I 107 00:04:41,640 --> 00:04:45,320 Speaker 4: like tinkering, I like playing with it, and you know, adjusting. 108 00:04:45,120 --> 00:04:48,839 Speaker 2: Definitely, keep the going, yeah, definitely, yeah, you know, it's. 109 00:04:48,760 --> 00:04:50,880 Speaker 4: It's it's the way to go. But I would also 110 00:04:50,920 --> 00:04:54,839 Speaker 4: talk to the machine shop because you know, they've got 111 00:04:54,880 --> 00:04:57,640 Speaker 4: more experience because they're seeing a higher volume of engines 112 00:04:57,680 --> 00:04:59,960 Speaker 4: what they're rebuilding and whose parts work and who's don't 113 00:05:00,360 --> 00:05:02,400 Speaker 4: we had an issue, you go ahead, I'm sorry. 114 00:05:02,480 --> 00:05:04,840 Speaker 2: They're dealing with late model motors and when you get 115 00:05:04,880 --> 00:05:07,719 Speaker 2: into the sixties motors, these guys aren't really doing sixty motors, 116 00:05:07,720 --> 00:05:09,520 Speaker 2: so it's a whole different gamut, even with the thirty 117 00:05:09,640 --> 00:05:11,400 Speaker 2: nine degree cam. Now a lot of these guys are 118 00:05:11,400 --> 00:05:13,360 Speaker 2: looking at you, what's that? You know, it's like you 119 00:05:13,560 --> 00:05:16,240 Speaker 2: to explain. You have to go back to sixty six 120 00:05:16,279 --> 00:05:18,400 Speaker 2: and explain to what happened in sixty six. You know, 121 00:05:18,480 --> 00:05:21,080 Speaker 2: these are all ten and a half to one motors, 122 00:05:21,320 --> 00:05:23,560 Speaker 2: and you know they're not really comfortable with that being 123 00:05:23,600 --> 00:05:24,440 Speaker 2: a stock motor. 124 00:05:24,520 --> 00:05:27,560 Speaker 4: You know, isn't that isn't that amazing? It's you know, 125 00:05:27,640 --> 00:05:29,479 Speaker 4: I remember the day when there was a machine shop 126 00:05:29,520 --> 00:05:33,719 Speaker 4: on every corner and everybody knew this stuff forwards and backwards. 127 00:05:34,000 --> 00:05:39,080 Speaker 4: We recently had to rebuild the small block Chevy in 128 00:05:39,200 --> 00:05:42,920 Speaker 4: my Mechanics seventy eight Z twenty eight, and we used 129 00:05:42,960 --> 00:05:44,880 Speaker 4: the cam from a company I can't think of the name, 130 00:05:44,920 --> 00:05:47,960 Speaker 4: and I wouldn't say it anyway, but they we used 131 00:05:47,960 --> 00:05:52,520 Speaker 4: a cam from them that got wiped out by a 132 00:05:52,600 --> 00:05:56,560 Speaker 4: replacement fuel pump. Right that the fuel pump push rod 133 00:05:56,600 --> 00:05:59,000 Speaker 4: pushed so hard on the cam lobe it wiped out 134 00:05:59,040 --> 00:06:01,680 Speaker 4: the lobe on the cam and destroyed the motor within 135 00:06:01,720 --> 00:06:05,279 Speaker 4: five hundred miles. So you know, the things you least 136 00:06:05,320 --> 00:06:07,360 Speaker 4: expect that you that you don't think are going to 137 00:06:07,400 --> 00:06:09,479 Speaker 4: be a problem all of a sudden become a problem. 138 00:06:09,560 --> 00:06:13,039 Speaker 4: That's why I say, mild goes wild and something simple 139 00:06:13,279 --> 00:06:16,240 Speaker 4: is really the way to go. Uh yeah, you know 140 00:06:16,440 --> 00:06:19,080 Speaker 4: with without a doubt. So all right, listen when you 141 00:06:19,200 --> 00:06:21,200 Speaker 4: when you get done with it, if you know you're 142 00:06:21,200 --> 00:06:24,800 Speaker 4: so inclined, shoot us some pictures ronictcardoctorshow dot com that 143 00:06:24,920 --> 00:06:26,960 Speaker 4: went him up on the Facebook page. Everybody's looking at 144 00:06:26,960 --> 00:06:28,800 Speaker 4: pictures of the of the older. 145 00:06:28,560 --> 00:06:30,520 Speaker 2: Cars, oltimobiles all the way. 146 00:06:30,520 --> 00:06:35,680 Speaker 4: Baby, yeah, you got it. Take care pretty well. Yeah, listen, 147 00:06:35,720 --> 00:06:38,360 Speaker 4: he's you know what, it's it's fun, right you start 148 00:06:38,400 --> 00:06:40,240 Speaker 4: talking to a hot rodder, and that's where all this 149 00:06:40,360 --> 00:06:42,719 Speaker 4: came from, right, It's it's he's of that generation, Joseph, 150 00:06:42,760 --> 00:06:45,280 Speaker 4: that generation I can I can tell you know. It's 151 00:06:45,320 --> 00:06:48,000 Speaker 4: it's about oldtimobiles all the way. Probably one of the 152 00:06:48,080 --> 00:06:53,120 Speaker 4: fastest factory cars ever went for a ride in was Pete. 153 00:06:53,160 --> 00:06:57,640 Speaker 4: Pete was a friend of my older brother and Pete 154 00:06:57,680 --> 00:07:01,760 Speaker 4: had a factory stock sick six six olds four to 155 00:07:01,839 --> 00:07:05,039 Speaker 4: four to two, absolutely scary car to ride around in. 156 00:07:05,120 --> 00:07:06,440 Speaker 4: And I mean, I you know, Pete was a couple 157 00:07:06,440 --> 00:07:08,039 Speaker 4: of years older than me. So when Pete took me 158 00:07:08,040 --> 00:07:10,480 Speaker 4: for a ride, I was fifteen and you know Pete 159 00:07:10,560 --> 00:07:12,920 Speaker 4: was seventeen. And you know, how trouble could two young 160 00:07:12,960 --> 00:07:15,280 Speaker 4: kids get into an older car like that? But I 161 00:07:15,320 --> 00:07:18,520 Speaker 4: remember that car doing some crazy things at speed and 162 00:07:18,560 --> 00:07:21,280 Speaker 4: burnouts and you know all the power that they made. 163 00:07:21,320 --> 00:07:23,800 Speaker 4: And a four to four two was you know, that 164 00:07:23,920 --> 00:07:26,640 Speaker 4: was a full sized car. That thing was that that 165 00:07:26,640 --> 00:07:29,120 Speaker 4: that that was a that was Jam's biggest car. That 166 00:07:29,160 --> 00:07:32,560 Speaker 4: was the equivalent of a gto in terms of size 167 00:07:32,560 --> 00:07:36,800 Speaker 4: and fit and function. So you know, we've forgotten a 168 00:07:36,840 --> 00:07:40,440 Speaker 4: lot about what performance was. And you know, I sometimes 169 00:07:40,480 --> 00:07:42,560 Speaker 4: I think the reason they call the muscle cars is 170 00:07:42,600 --> 00:07:44,760 Speaker 4: because you needed muscles to turn the wheels and step 171 00:07:44,800 --> 00:07:47,120 Speaker 4: on the brakes to make them stop and go. Uh, 172 00:07:47,160 --> 00:07:50,000 Speaker 4: you know, not like today's cars. Today's cars. I always 173 00:07:50,000 --> 00:07:52,960 Speaker 4: think of Shelby. Jimmy, Remember Shellby Jimmy. I've talked to 174 00:07:52,960 --> 00:07:55,040 Speaker 4: you guys about him over the years. You know, Jimmy's 175 00:07:55,080 --> 00:07:58,680 Speaker 4: got an original sixty six GT. Three point fifty Mustang. 176 00:07:58,960 --> 00:08:02,680 Speaker 4: He's got an original shell And Jimmy always says that 177 00:08:02,800 --> 00:08:04,520 Speaker 4: Blue is out trying to kill you all the time. 178 00:08:04,560 --> 00:08:06,600 Speaker 4: She's looking at the trees going aha, there are that. 179 00:08:06,920 --> 00:08:08,360 Speaker 4: You got to keep your hands on the wheel and 180 00:08:08,360 --> 00:08:09,800 Speaker 4: your foot on the brake and be aware of what 181 00:08:09,800 --> 00:08:12,200 Speaker 4: you're doing every second. It's not like a modern muscle car. 182 00:08:12,400 --> 00:08:14,720 Speaker 4: One finger on the wheel whistling at eighty miles an hour. 183 00:08:14,880 --> 00:08:16,720 Speaker 4: So I'm running ady in the car doctor. I'll be 184 00:08:16,760 --> 00:08:17,520 Speaker 4: back right after this. 185 00:08:17,560 --> 00:08:32,600 Speaker 5: Don't go away, good time. 186 00:08:33,200 --> 00:08:35,080 Speaker 4: Ride it on the wall so you don't forget to 187 00:08:35,080 --> 00:08:36,120 Speaker 4: call for car advice. 188 00:08:36,280 --> 00:08:36,800 Speaker 1: Done right. 189 00:08:36,920 --> 00:08:40,040 Speaker 4: Eight five five five six zero nine nine zero zero. 190 00:08:40,400 --> 00:08:43,720 Speaker 4: Now back to Rod. Next up, let's go to Tom 191 00:08:43,760 --> 00:08:46,199 Speaker 4: in Arizona. Tom, Welcome to the car Doctor, sir. You're 192 00:08:46,240 --> 00:08:48,760 Speaker 4: on at eight five five five six zero nine nine 193 00:08:48,840 --> 00:08:50,439 Speaker 4: zero zero. How can I help you in your twenty 194 00:08:50,440 --> 00:08:51,280 Speaker 4: ten Chevy Camaro? 195 00:08:52,120 --> 00:08:54,920 Speaker 6: Yeah, thanks for taking my call. I'm the original owner 196 00:08:54,960 --> 00:08:58,240 Speaker 6: of a very nin ten Camaro three point eight leader 197 00:08:58,320 --> 00:09:01,520 Speaker 6: V six engine mile is about one hundred and twenty 198 00:09:01,559 --> 00:09:06,520 Speaker 6: five thousand, very well maintained, faithful oil changes. About a 199 00:09:06,559 --> 00:09:11,280 Speaker 6: year ago, I got AP zero zero zero eight code 200 00:09:11,840 --> 00:09:15,720 Speaker 6: read by myself with an obed two reader, took it 201 00:09:15,760 --> 00:09:19,240 Speaker 6: into the dealer. They did some diagnostics and basically said 202 00:09:19,280 --> 00:09:22,920 Speaker 6: they couldn't hear or feel or sense anything wrong, so 203 00:09:22,960 --> 00:09:26,280 Speaker 6: they cleared it. This was about one year ago, eight 204 00:09:26,320 --> 00:09:31,000 Speaker 6: thousand miles ago, and the code came back a second time. 205 00:09:31,080 --> 00:09:35,280 Speaker 6: Now very recently. I was driving on Interstate about a 206 00:09:35,280 --> 00:09:38,280 Speaker 6: four hundred mile trip. That code, Well, my service engine 207 00:09:38,320 --> 00:09:40,120 Speaker 6: light came up pretty much out of nowhere in the 208 00:09:40,120 --> 00:09:43,200 Speaker 6: middle of the trip and much of about two hundred 209 00:09:43,200 --> 00:09:46,200 Speaker 6: miles with this service engine light, cars running fine, can 210 00:09:46,320 --> 00:09:48,840 Speaker 6: sense anything wrong with it. So I did the OBD 211 00:09:48,960 --> 00:09:51,480 Speaker 6: two read and I got the P zero zero zero 212 00:09:51,559 --> 00:09:55,480 Speaker 6: eight again, and that's a misalignment with the camshaft or 213 00:09:55,600 --> 00:10:00,600 Speaker 6: timing in the engine. So with that being the second time, 214 00:10:01,240 --> 00:10:03,920 Speaker 6: you know, with about eight thousand miles on the car, 215 00:10:04,520 --> 00:10:09,079 Speaker 6: it becoming concerning to me and I kind of am 216 00:10:09,120 --> 00:10:11,280 Speaker 6: a little stuck as to whether we invest money and 217 00:10:11,320 --> 00:10:13,920 Speaker 6: remove the engine and have it opened up and diagnosed, 218 00:10:15,600 --> 00:10:18,440 Speaker 6: diagnosis that way through my dealer, or well where to 219 00:10:18,440 --> 00:10:18,960 Speaker 6: move from here? 220 00:10:19,120 --> 00:10:21,240 Speaker 4: Yeah, before they so, let me ask this question, who 221 00:10:21,280 --> 00:10:23,960 Speaker 4: does the majority of the maintenance? Here? You the dealer, 222 00:10:24,080 --> 00:10:26,840 Speaker 4: a private guy who's been working, who's been working on 223 00:10:26,880 --> 00:10:27,920 Speaker 4: this up to this point. 224 00:10:28,160 --> 00:10:30,880 Speaker 6: My dealer right where I bought the car. It's pristine, 225 00:10:30,920 --> 00:10:33,200 Speaker 6: A cost a little bit more, but I trust them, right, 226 00:10:33,640 --> 00:10:36,880 Speaker 6: and this car has been trouble free, haven't any problems 227 00:10:36,880 --> 00:10:38,719 Speaker 6: with it, which is amazing. It's the first year back 228 00:10:39,000 --> 00:10:40,400 Speaker 6: generation five of the Camaro. 229 00:10:40,640 --> 00:10:42,760 Speaker 4: And what are they saying that They're telling you it's 230 00:10:42,800 --> 00:10:43,679 Speaker 4: a timing chain. 231 00:10:43,800 --> 00:10:47,079 Speaker 6: Right, No, they didn't say that at all. Just the 232 00:10:47,120 --> 00:10:49,520 Speaker 6: first time about a year ago. They kind of cleared it. 233 00:10:49,559 --> 00:10:51,600 Speaker 6: And so we don't hear or feel or see anything 234 00:10:51,640 --> 00:10:55,520 Speaker 6: wrong externally. Let's let it ride a little bit. But 235 00:10:55,600 --> 00:10:58,200 Speaker 6: with this second one coming back, now we're both in 236 00:10:58,280 --> 00:11:01,920 Speaker 6: agreement that there's an issue and there's something is not right. Okay, 237 00:11:02,080 --> 00:11:05,839 Speaker 6: so they don't know what it is. But first thing, 238 00:11:05,920 --> 00:11:08,520 Speaker 6: put it on a machine, teef. There's any diagnostics coming out, 239 00:11:08,559 --> 00:11:12,520 Speaker 6: but most likely if I want this address, the dealer 240 00:11:12,559 --> 00:11:15,600 Speaker 6: recommends an engine pul Well, so it kind of open 241 00:11:15,679 --> 00:11:19,160 Speaker 6: up and start inspecting, and you know three K and 242 00:11:19,200 --> 00:11:20,800 Speaker 6: that's pricey, right right. 243 00:11:20,679 --> 00:11:23,120 Speaker 4: It's you know the issue is and I mean there's 244 00:11:23,120 --> 00:11:25,600 Speaker 4: a couple of bulletins out there on this the one 245 00:11:25,640 --> 00:11:28,280 Speaker 4: that might explain that the best is actually not a bulletin. 246 00:11:28,320 --> 00:11:31,559 Speaker 4: It's a Pipot's a preliminary information package thirty four to 247 00:11:31,600 --> 00:11:36,240 Speaker 4: twenty three Charlie, and it talks about inspecting the timing 248 00:11:36,320 --> 00:11:38,840 Speaker 4: change through the crank shaft position censor. You take the 249 00:11:38,840 --> 00:11:43,040 Speaker 4: crank shaft position censor out and you use a borscope 250 00:11:43,040 --> 00:11:44,520 Speaker 4: and you kind of go up inside the engine and 251 00:11:44,520 --> 00:11:46,480 Speaker 4: you take a look at the at the reluctor and 252 00:11:46,520 --> 00:11:48,120 Speaker 4: some of the other things that are going on here. 253 00:11:49,040 --> 00:11:52,600 Speaker 4: You can do that. This this particular engine has a 254 00:11:52,720 --> 00:11:57,880 Speaker 4: very high timing chain stretch failure, falling apart rate. It's 255 00:11:58,520 --> 00:12:03,440 Speaker 4: it's common. There's there's bulletin seven six oh one thirteen, 256 00:12:03,520 --> 00:12:06,479 Speaker 4: there's seven oh six oh one thirteen b, there's. 257 00:12:06,840 --> 00:12:07,280 Speaker 1: You know it. 258 00:12:07,480 --> 00:12:10,640 Speaker 4: Just the list goes on and on. So I would 259 00:12:10,640 --> 00:12:12,360 Speaker 4: go back to the dealer and say, you know, what 260 00:12:12,440 --> 00:12:15,199 Speaker 4: do you have in the files as far as potential 261 00:12:15,240 --> 00:12:18,720 Speaker 4: timing chain? Not what you want to hear. Tom. I 262 00:12:18,760 --> 00:12:23,559 Speaker 4: can feel your angst already, you know, I can feel 263 00:12:23,559 --> 00:12:27,160 Speaker 4: you falling apart inside my brother, and I'm sorry. You know, 264 00:12:27,360 --> 00:12:29,920 Speaker 4: it's just this, this was common. It's it's got chain 265 00:12:29,960 --> 00:12:33,920 Speaker 4: stretched in all likelihood going on, and it's just reached 266 00:12:33,920 --> 00:12:36,000 Speaker 4: that point where you know, if this is a bicycle chain, 267 00:12:36,000 --> 00:12:37,960 Speaker 4: you can see the slop in the chain and you 268 00:12:38,080 --> 00:12:41,439 Speaker 4: just eventually catch it just right, and you know it, 269 00:12:41,679 --> 00:12:45,400 Speaker 4: it throws cam timing out in relation to crank and 270 00:12:45,440 --> 00:12:49,920 Speaker 4: it happens in between that and boom sets the fall code. 271 00:12:50,760 --> 00:12:53,120 Speaker 4: So I think you know what I would do is 272 00:12:53,160 --> 00:12:55,360 Speaker 4: go back and talk to the dealer, point out, hey, 273 00:12:55,400 --> 00:12:57,720 Speaker 4: did you reference bulletins? Did you put any and you're 274 00:12:57,760 --> 00:13:00,360 Speaker 4: willing to pay for that time right because you said 275 00:13:00,360 --> 00:13:01,920 Speaker 4: the right thing. Why do you go to the dealer? 276 00:13:02,000 --> 00:13:04,160 Speaker 4: You go to this particular dealer because you trust them, 277 00:13:04,559 --> 00:13:07,040 Speaker 4: and to me, like to you, I'm sure and a 278 00:13:07,040 --> 00:13:10,280 Speaker 4: lot of other people. Trust is the biggest factor in 279 00:13:10,320 --> 00:13:13,480 Speaker 4: picking a mechanic. You know, if you live by the sword, 280 00:13:13,520 --> 00:13:15,440 Speaker 4: you die by the sword. You go to the cheapest guy. 281 00:13:16,000 --> 00:13:18,600 Speaker 4: He's not always the best guy. And we all know this, 282 00:13:19,240 --> 00:13:21,760 Speaker 4: So you know I would go back and talk to them. Hey, 283 00:13:22,040 --> 00:13:23,959 Speaker 4: you know, are you aware of the multiple bullets in 284 00:13:24,040 --> 00:13:25,800 Speaker 4: the GM because this is a fifteen year old car 285 00:13:25,880 --> 00:13:28,839 Speaker 4: to them. Now you know this isn't this isn't front 286 00:13:28,840 --> 00:13:31,520 Speaker 4: and center to them, and respectfully so for all the 287 00:13:31,520 --> 00:13:33,559 Speaker 4: cars they work on, you know, this is an antique. 288 00:13:33,600 --> 00:13:36,400 Speaker 4: Now hard to believe twenty ten, it seems like it 289 00:13:36,440 --> 00:13:39,760 Speaker 4: was yesterday. So I would go back and reference them. Hey, 290 00:13:39,800 --> 00:13:41,920 Speaker 4: do you have any do you remember the bulletins? Because 291 00:13:41,920 --> 00:13:43,800 Speaker 4: these bulletins are all the way in the back files 292 00:13:44,240 --> 00:13:46,080 Speaker 4: and they're going to come up with these, and I 293 00:13:46,200 --> 00:13:48,040 Speaker 4: think they're probably going to come back and say, yeah, 294 00:13:48,080 --> 00:13:50,240 Speaker 4: we got to do a diagnosis. But yes, a timing 295 00:13:50,320 --> 00:13:53,520 Speaker 4: chain is a good probability. What I want you to 296 00:13:53,640 --> 00:13:55,960 Speaker 4: ask them to think about, and what I want you 297 00:13:56,000 --> 00:13:58,760 Speaker 4: to think about is if this is a timing chain, 298 00:13:59,559 --> 00:14:03,720 Speaker 4: do you do you timing Chaine Sprockets, you know whatever? 299 00:14:04,520 --> 00:14:07,120 Speaker 4: Two thousand and three thousand dollars. I haven't priced one 300 00:14:07,160 --> 00:14:08,880 Speaker 4: of these in a long time, but whatever it is, 301 00:14:09,760 --> 00:14:12,960 Speaker 4: or is it time to as they say, pull the 302 00:14:13,000 --> 00:14:15,760 Speaker 4: engine and do an overhaul or a replacement? What would 303 00:14:15,800 --> 00:14:19,200 Speaker 4: that replacement engine cost? What does that look like? Where 304 00:14:19,280 --> 00:14:22,800 Speaker 4: is that you know? In terms of the budget. I've 305 00:14:22,840 --> 00:14:24,680 Speaker 4: got the feeling you want to keep this car as 306 00:14:24,720 --> 00:14:28,000 Speaker 4: original as you can. You've kept it this long, right, 307 00:14:29,520 --> 00:14:30,400 Speaker 4: you know? What do you do with it? 308 00:14:30,480 --> 00:14:30,720 Speaker 1: Yeah? 309 00:14:30,880 --> 00:14:33,960 Speaker 6: My goal is to get the car reliably back on 310 00:14:33,960 --> 00:14:36,920 Speaker 6: the road, because it is an outstanding shape, body and 311 00:14:37,720 --> 00:14:40,880 Speaker 6: maintenance history. To get it back on and be able 312 00:14:40,880 --> 00:14:43,280 Speaker 6: to safely drive without worry, and that cannot be done 313 00:14:43,280 --> 00:14:45,440 Speaker 6: anymore with this code in the background right. 314 00:14:45,600 --> 00:14:48,040 Speaker 4: And the other thing I would do before I pulled 315 00:14:48,040 --> 00:14:52,400 Speaker 4: this apart is I would take an oil sample. I'm 316 00:14:52,400 --> 00:14:53,920 Speaker 4: not a big you know, if you if you listen 317 00:14:54,000 --> 00:14:55,400 Speaker 4: to the show long enough, you'll hear me pick on 318 00:14:55,440 --> 00:14:57,120 Speaker 4: the oil sample guys, because I think I think some 319 00:14:57,160 --> 00:15:01,240 Speaker 4: of these guys are hypochondriacs and nuts. But I think 320 00:15:01,360 --> 00:15:04,000 Speaker 4: where the oil sample comes in is in a case 321 00:15:04,120 --> 00:15:06,960 Speaker 4: like this, you've got it. You've got a vehicle that's 322 00:15:06,960 --> 00:15:12,600 Speaker 4: got engine problems, probably timing chain. But before we pull 323 00:15:12,600 --> 00:15:15,760 Speaker 4: it apart to do a timing chain replacement, which is expensive, 324 00:15:16,520 --> 00:15:18,120 Speaker 4: I kind of want to know what does the oil 325 00:15:18,160 --> 00:15:20,440 Speaker 4: look like? You know, does if I were to send 326 00:15:20,440 --> 00:15:23,320 Speaker 4: the oil out for an analysis to one of the 327 00:15:23,440 --> 00:15:27,200 Speaker 4: labs I think it's Blackstone, I believe, is the oil 328 00:15:27,440 --> 00:15:31,680 Speaker 4: analysis lab that everybody uses. You know, would I see 329 00:15:32,040 --> 00:15:33,560 Speaker 4: Would I see anything? Are they going to come back 330 00:15:33,560 --> 00:15:36,560 Speaker 4: and tell me, well, there's Babbitt material in excess of 331 00:15:36,600 --> 00:15:38,480 Speaker 4: what we normally see at one hundred and twenty five 332 00:15:38,480 --> 00:15:41,800 Speaker 4: thousand miles, meaning are we losing a bearing? And then 333 00:15:42,040 --> 00:15:44,440 Speaker 4: you know when the dealership says, gee, time you need 334 00:15:44,440 --> 00:15:46,840 Speaker 4: a timing chain. But at one hundred and twenty five 335 00:15:46,880 --> 00:15:50,920 Speaker 4: thousand miles? Is there something else? Now? 336 00:15:51,360 --> 00:15:51,640 Speaker 2: You know? 337 00:15:51,680 --> 00:15:53,360 Speaker 4: Now what are we going to do? And now you 338 00:15:53,360 --> 00:15:58,080 Speaker 4: can make a better decision, you know, just just my 339 00:15:58,200 --> 00:16:01,280 Speaker 4: way of approaching this, because there is no simple way. 340 00:16:01,560 --> 00:16:04,240 Speaker 4: I'm surprised you don't have any other faults. Usually the 341 00:16:04,240 --> 00:16:07,880 Speaker 4: P triple zero eight generates about six codes in all, 342 00:16:08,360 --> 00:16:13,280 Speaker 4: anything from crank shaft to other area timing chain related faults. Yeah. 343 00:16:13,320 --> 00:16:15,240 Speaker 6: I only have a very simple code reader, so there 344 00:16:15,280 --> 00:16:18,600 Speaker 6: could be more information when they pull it right, Ron, 345 00:16:18,640 --> 00:16:20,920 Speaker 6: can I ask I am willing to put three four 346 00:16:21,040 --> 00:16:23,120 Speaker 6: K into this car and keep it, you know, on 347 00:16:23,160 --> 00:16:24,760 Speaker 6: the road for another few years. 348 00:16:24,920 --> 00:16:25,240 Speaker 4: I don't. 349 00:16:25,280 --> 00:16:27,440 Speaker 6: I don't as opposed to cost of a new car 350 00:16:27,520 --> 00:16:28,400 Speaker 6: or even if you use. 351 00:16:28,320 --> 00:16:31,440 Speaker 4: It, I don't. I don't think you're crazing, Tom. Yeah, 352 00:16:31,480 --> 00:16:32,720 Speaker 4: I don't think you're crazy. 353 00:16:33,560 --> 00:16:35,800 Speaker 6: Yeah, opening the engine and if it is timing chain, 354 00:16:35,840 --> 00:16:37,280 Speaker 6: I know it's a big deal. Has that become a 355 00:16:37,360 --> 00:16:40,840 Speaker 6: much more significant repair than about three K than when 356 00:16:40,880 --> 00:16:41,600 Speaker 6: they were quoting me? 357 00:16:41,840 --> 00:16:44,040 Speaker 4: No, I think you're I think you're in the neighborhood. 358 00:16:44,320 --> 00:16:47,280 Speaker 4: I think it's also you know, if they're gonna if 359 00:16:47,320 --> 00:16:49,800 Speaker 4: they do end up pulling it to do it. You 360 00:16:49,800 --> 00:16:52,280 Speaker 4: know what else while it's open? What else do we 361 00:16:52,320 --> 00:16:55,440 Speaker 4: want to do? It's it's fifteen years old, it's been 362 00:16:55,440 --> 00:16:59,600 Speaker 4: in Arizona heat, right, you know, is this the moment 363 00:16:59,600 --> 00:17:02,240 Speaker 4: to start thinking about cooling system overhaul? Do we do 364 00:17:02,800 --> 00:17:06,120 Speaker 4: water pump? Do we do radiator? Do we do hoses? 365 00:17:07,240 --> 00:17:09,920 Speaker 4: You know? And keep in mind, you know, you're also 366 00:17:10,000 --> 00:17:14,119 Speaker 4: reaching that point where, you know, fifteen years old. If 367 00:17:14,160 --> 00:17:16,639 Speaker 4: we wait to do some of these other things, maybe 368 00:17:16,680 --> 00:17:19,880 Speaker 4: parts aren't available for it. You know, this is this 369 00:17:19,960 --> 00:17:23,520 Speaker 4: is the moment. We call this proximity of repair. All right. 370 00:17:23,640 --> 00:17:25,719 Speaker 4: One of the first things I always teach my service 371 00:17:25,720 --> 00:17:28,520 Speaker 4: writers and any of the guys is you always have 372 00:17:28,600 --> 00:17:31,000 Speaker 4: to think in terms of proximity of repair. Is it 373 00:17:31,040 --> 00:17:33,320 Speaker 4: going to save the customer money to do the repair 374 00:17:33,400 --> 00:17:37,600 Speaker 4: now because you're two feet from the part, versus taking 375 00:17:37,640 --> 00:17:40,640 Speaker 4: it all apart again to do this all over again 376 00:17:40,680 --> 00:17:43,760 Speaker 4: in two years. And that has to weigh in there too. 377 00:17:44,400 --> 00:17:48,320 Speaker 6: All right, outstanding, that's great to hear from you. Would 378 00:17:48,359 --> 00:17:50,359 Speaker 6: you be able to give me the bulletin number again? 379 00:17:50,400 --> 00:17:51,840 Speaker 6: I almost throwed it down correctly. 380 00:17:52,480 --> 00:17:53,920 Speaker 4: Yeah, there's a bunch of them. I'll tell you what. 381 00:17:54,000 --> 00:17:55,920 Speaker 4: Let me pull over and take a pause, and I'll 382 00:17:55,920 --> 00:17:57,320 Speaker 4: have Tom pick up the phone and he can read 383 00:17:57,320 --> 00:17:59,160 Speaker 4: the bulletin number back to you. So don't go away, 384 00:17:59,200 --> 00:18:01,800 Speaker 4: all right, thank you very much. You're very welcome. Tom 385 00:18:01,800 --> 00:18:03,359 Speaker 4: My pleasure. I'm not an ending in the car doctor. 386 00:18:03,440 --> 00:18:41,240 Speaker 4: We'll be back right after this set. My next guest 387 00:18:41,440 --> 00:18:45,000 Speaker 4: needs no introduction, and you know he's behind coming up 388 00:18:45,000 --> 00:18:46,680 Speaker 4: here on the radio show. I consider him a friend. 389 00:18:46,680 --> 00:18:48,639 Speaker 4: I've talked to Tim off and on I bet you 390 00:18:48,720 --> 00:18:51,199 Speaker 4: the better part of twenty five years. I think of 391 00:18:51,280 --> 00:18:54,760 Speaker 4: him as the voice of Mitchell Mitchell Management Software and 392 00:18:54,880 --> 00:18:58,000 Speaker 4: Information Systems. But he's a whole lot more than that. 393 00:18:58,080 --> 00:19:00,320 Speaker 4: And let's get him in here. Tim McDonald, welcome boards 394 00:19:00,359 --> 00:19:01,320 Speaker 4: or it's good to have you back. 395 00:19:02,240 --> 00:19:03,320 Speaker 1: Hey, Ron, good to be with you. 396 00:19:03,760 --> 00:19:05,520 Speaker 4: You know, what is your official title? I don't think 397 00:19:05,560 --> 00:19:07,439 Speaker 4: I know the answer this question. I just think of you. 398 00:19:07,680 --> 00:19:09,359 Speaker 4: I just think of you as the voice of Mitchell 399 00:19:09,440 --> 00:19:11,840 Speaker 4: because you do all the training videos and stuff. 400 00:19:12,200 --> 00:19:14,639 Speaker 1: Right in the in the phone system when you call in. 401 00:19:14,680 --> 00:19:17,959 Speaker 1: But we won't go into that. It has changed. They 402 00:19:18,000 --> 00:19:20,200 Speaker 1: used to be the national training manager. In these days 403 00:19:20,240 --> 00:19:24,320 Speaker 1: they call me a senior marketing manager for the shop management. 404 00:19:23,920 --> 00:19:26,600 Speaker 4: Software Okay, Yeah, it's it's it's kind of weird for 405 00:19:26,640 --> 00:19:28,159 Speaker 4: me to talk to you because when I listen to 406 00:19:28,200 --> 00:19:30,280 Speaker 4: the videos you know, how to do this and how 407 00:19:30,280 --> 00:19:33,120 Speaker 4: to do that with with with Mitchell Manager, And every 408 00:19:33,119 --> 00:19:34,520 Speaker 4: time I talk to you on air or on the 409 00:19:34,520 --> 00:19:37,560 Speaker 4: phone or something, I'm like, God, it's you know, it's it's. 410 00:19:37,600 --> 00:19:39,920 Speaker 4: It reminds me of those AOL jingles, right, the guy 411 00:19:39,960 --> 00:19:42,000 Speaker 4: the voice of AOL. You're like the voice of Mitchell. 412 00:19:42,080 --> 00:19:44,920 Speaker 4: It's it's it's it's not a big YU guy, you know. 413 00:19:46,240 --> 00:19:46,440 Speaker 2: Yeah. 414 00:19:46,480 --> 00:19:50,400 Speaker 4: So Mitchell has made some strides and and I think 415 00:19:50,400 --> 00:19:52,920 Speaker 4: I got to start the conversation here. You know, I've 416 00:19:52,960 --> 00:19:55,520 Speaker 4: still got a few shops around me that are just 417 00:19:55,720 --> 00:19:59,040 Speaker 4: not on computer, and I want to hit that real quick, 418 00:19:59,160 --> 00:20:01,679 Speaker 4: because the show opposite in this day and age, in 419 00:20:01,800 --> 00:20:05,600 Speaker 4: twenty twenty four, twenty twenty five, in this generation, in 420 00:20:05,680 --> 00:20:08,240 Speaker 4: this point in time, running a repair shop, if you're 421 00:20:08,280 --> 00:20:11,800 Speaker 4: not on a management system, how many things are you 422 00:20:11,840 --> 00:20:12,240 Speaker 4: doing wrong? 423 00:20:12,320 --> 00:20:15,600 Speaker 1: Tim Oh goodness, gracious that we don't have time to 424 00:20:15,640 --> 00:20:17,640 Speaker 1: cover all of it, but I will say that they're 425 00:20:17,680 --> 00:20:20,359 Speaker 1: just missing out in all the automation and tools and 426 00:20:20,440 --> 00:20:24,640 Speaker 1: customer service opportunities that having a good shop management system provides. 427 00:20:25,160 --> 00:20:28,520 Speaker 4: You know, I I don't understand. I've got one shop 428 00:20:28,560 --> 00:20:31,360 Speaker 4: in mind. I'll be over there to be looking at 429 00:20:31,359 --> 00:20:33,119 Speaker 4: something for them, and somebody will come in and they 430 00:20:33,200 --> 00:20:36,639 Speaker 4: worked on their breaks, you know, six months ago, and 431 00:20:36,680 --> 00:20:38,520 Speaker 4: you know, gee, you did my break six months ago, 432 00:20:38,560 --> 00:20:39,920 Speaker 4: and you know, and what do we do? And they've 433 00:20:39,920 --> 00:20:41,639 Speaker 4: got to go back into the file cabinet, They've got 434 00:20:41,680 --> 00:20:43,439 Speaker 4: to pull out this paper copy. And I'm watching this 435 00:20:43,520 --> 00:20:46,240 Speaker 4: and I'm thinking, oh my god, this is you know, 436 00:20:46,280 --> 00:20:47,840 Speaker 4: I don't want to be here during lunch. These guys 437 00:20:47,840 --> 00:20:51,480 Speaker 4: probably eat lunch sitting on the ground. I I you know, 438 00:20:51,560 --> 00:20:52,040 Speaker 4: I can't. 439 00:20:52,720 --> 00:20:56,080 Speaker 1: They're clearly yeah, they're clearly. They're clearly working too hard 440 00:20:56,119 --> 00:20:58,879 Speaker 1: and they're not providing a strong level of customer service. 441 00:20:58,920 --> 00:21:00,280 Speaker 1: And it's probably in a box in the at it 442 00:21:00,280 --> 00:21:01,640 Speaker 1: because it was six months ago. 443 00:21:01,600 --> 00:21:03,959 Speaker 4: Right, and and they don't know where to find it anyway, 444 00:21:04,400 --> 00:21:06,560 Speaker 4: and exactly, you know, And then and then here I 445 00:21:06,600 --> 00:21:10,800 Speaker 4: am right, I've got I've got Mitchell Information, Mitchell Manager software, 446 00:21:11,480 --> 00:21:14,000 Speaker 4: and I feel like I'm I feel like I'm flying 447 00:21:14,000 --> 00:21:17,760 Speaker 4: the shuttle every day because it gives me so much 448 00:21:17,760 --> 00:21:20,600 Speaker 4: information right at my fingertips, you know, you do. 449 00:21:20,720 --> 00:21:23,480 Speaker 1: It's all that service history is just one click away, 450 00:21:23,520 --> 00:21:26,000 Speaker 1: plus all of those reminders, those things you discovered the 451 00:21:26,119 --> 00:21:27,600 Speaker 1: last time, they were right. 452 00:21:27,920 --> 00:21:30,560 Speaker 4: Well, you know, one of the things you said to 453 00:21:30,600 --> 00:21:33,359 Speaker 4: me twenty years ago when we started talking about you know, 454 00:21:33,520 --> 00:21:37,800 Speaker 4: Mitchell Manager and the software is you were surprised then, 455 00:21:37,800 --> 00:21:40,120 Speaker 4: and I bet you're surprised now and I'm always surprised 456 00:21:40,200 --> 00:21:43,040 Speaker 4: at what it will do. You don't realize what that 457 00:21:43,160 --> 00:21:46,240 Speaker 4: software will do and help you manage the shop and 458 00:21:46,359 --> 00:21:48,600 Speaker 4: you know, keep your head, you know, out of trouble, 459 00:21:49,000 --> 00:21:51,560 Speaker 4: so to speak, because it's it's the information, it's the 460 00:21:51,600 --> 00:21:55,960 Speaker 4: financial side. It's the way it gathers information and manages 461 00:21:56,040 --> 00:22:00,080 Speaker 4: expectations and it does it really well. So what what 462 00:22:00,240 --> 00:22:04,200 Speaker 4: triggered our end of your conversation this time around is 463 00:22:04,760 --> 00:22:08,119 Speaker 4: the fact that software released what is it nine point 464 00:22:08,200 --> 00:22:15,880 Speaker 4: one point three three point something got sent? Okay, and 465 00:22:16,119 --> 00:22:21,000 Speaker 4: I will and uh my gosh, the things that are 466 00:22:21,000 --> 00:22:24,600 Speaker 4: in there, you know, the way you're you're now for 467 00:22:24,640 --> 00:22:27,439 Speaker 4: the for the consumers, they may not appreciate this, but 468 00:22:27,480 --> 00:22:30,640 Speaker 4: as a technician, but seeing that, let me take that back, 469 00:22:30,720 --> 00:22:33,400 Speaker 4: I think a consumer would appreciate to know what goes 470 00:22:33,400 --> 00:22:36,800 Speaker 4: into shop management. Software, because if the shop is that organized, 471 00:22:36,840 --> 00:22:40,280 Speaker 4: they're that much more efficient and they're they're repairing the car. 472 00:22:41,119 --> 00:22:42,840 Speaker 4: I don't want to say more correctly because it's not 473 00:22:42,840 --> 00:22:46,960 Speaker 4: proper English, but you know, with less sweat and more 474 00:22:47,000 --> 00:22:49,800 Speaker 4: time to pay attention to the details, right. You know. 475 00:22:49,920 --> 00:22:53,040 Speaker 4: One of the things you just put into manager was 476 00:22:53,520 --> 00:22:57,119 Speaker 4: you gave us the ability to make each job as 477 00:22:57,160 --> 00:22:59,240 Speaker 4: an individual item on the ticket. 478 00:23:00,720 --> 00:23:04,159 Speaker 1: Yes, yes, Oh my goodness. Nine point one is a 479 00:23:04,200 --> 00:23:07,520 Speaker 1: milestone release with the whole set of job view functions 480 00:23:07,520 --> 00:23:10,320 Speaker 1: that we've added, just starting from the top, I just 481 00:23:10,320 --> 00:23:12,280 Speaker 1: give you five or six things right off the bat. 482 00:23:12,800 --> 00:23:16,639 Speaker 1: So all this time, our estimates, repair orders, and invoices 483 00:23:16,680 --> 00:23:20,520 Speaker 1: have been considered one thing, one monolithic thing. It is 484 00:23:20,760 --> 00:23:24,160 Speaker 1: order centric in the programming. So what we've done now 485 00:23:24,359 --> 00:23:27,080 Speaker 1: is we have put in new grids in the screens, 486 00:23:27,359 --> 00:23:30,080 Speaker 1: and by that I mean the order, revision and history screens. 487 00:23:30,080 --> 00:23:32,480 Speaker 1: Those are all new now. And with that comes some 488 00:23:32,600 --> 00:23:36,159 Speaker 1: new capabilities, and that is job view will take the 489 00:23:36,200 --> 00:23:39,840 Speaker 1: work and segment on the screen into job view containers 490 00:23:40,119 --> 00:23:43,000 Speaker 1: so that all the parts, labor sublet notes, everything about 491 00:23:44,600 --> 00:23:47,280 Speaker 1: the vehicle's there for multiple reasons, but each one of 492 00:23:47,280 --> 00:23:49,760 Speaker 1: those reasons is a job. That's something that we're taking 493 00:23:49,800 --> 00:23:53,879 Speaker 1: care of. We're correcting vehicle complaints. And further to that organization, 494 00:23:54,000 --> 00:23:57,840 Speaker 1: we now can apply multiple discounts. We can apply a 495 00:23:57,840 --> 00:24:01,120 Speaker 1: discount at the job level. They maybe have an order 496 00:24:01,200 --> 00:24:03,840 Speaker 1: level by whether they're military or retired or whatever you 497 00:24:03,920 --> 00:24:06,120 Speaker 1: set up in your software. But now if you want 498 00:24:06,160 --> 00:24:09,280 Speaker 1: to specialize and say you've got these three jobs and 499 00:24:09,359 --> 00:24:11,240 Speaker 1: I can give you a break, I've got a coupon 500 00:24:11,400 --> 00:24:13,800 Speaker 1: for this job or that job, you now have the 501 00:24:13,840 --> 00:24:16,400 Speaker 1: freedom to do that. And not only that, you can 502 00:24:16,440 --> 00:24:19,440 Speaker 1: take a step back and actually look at the profit 503 00:24:19,680 --> 00:24:23,000 Speaker 1: for each job. Now instead of considering the profit on 504 00:24:23,040 --> 00:24:26,160 Speaker 1: the entire order and coupled with that pie charge showing 505 00:24:26,200 --> 00:24:28,560 Speaker 1: you how well you're doing at the job level, we 506 00:24:28,680 --> 00:24:31,000 Speaker 1: now have a figure that is gross profit per hour, 507 00:24:31,400 --> 00:24:33,680 Speaker 1: so that you can honestly see, hey, you know those 508 00:24:33,760 --> 00:24:36,040 Speaker 1: tire jobs that I tend to look down on, those 509 00:24:36,160 --> 00:24:38,600 Speaker 1: are worth doing because of this formula. 510 00:24:38,320 --> 00:24:42,200 Speaker 4: Right, actually, you can actually decide which jobs are valuable 511 00:24:42,240 --> 00:24:45,120 Speaker 4: and which jobs just are more trouble than they're worth. 512 00:24:45,160 --> 00:24:49,639 Speaker 4: Because the industry is like that. Now, there's certain things 513 00:24:49,640 --> 00:24:54,040 Speaker 4: that you just get lost on. Engine overholes probably has 514 00:24:54,080 --> 00:24:58,280 Speaker 4: become such a difficult repair now in terms of complexity 515 00:24:58,320 --> 00:25:01,359 Speaker 4: and all the little parts and the way it tags things. 516 00:25:01,400 --> 00:25:06,040 Speaker 4: And Mitchell makes that easier, especially with the new job 517 00:25:06,119 --> 00:25:07,040 Speaker 4: view and. 518 00:25:07,359 --> 00:25:09,240 Speaker 1: Yes, the way we exactly so you don't have to 519 00:25:09,520 --> 00:25:12,280 Speaker 1: trust that one swag figure on the order. You can 520 00:25:12,320 --> 00:25:14,600 Speaker 1: actually make sure that at the job level, each one 521 00:25:14,680 --> 00:25:18,760 Speaker 1: is exactly worth doing. But let's also bring the customers, 522 00:25:18,760 --> 00:25:22,000 Speaker 1: the shop customers into this, because a primary driver for 523 00:25:22,080 --> 00:25:25,800 Speaker 1: this job view organization is to provide you with clear, 524 00:25:26,000 --> 00:25:30,080 Speaker 1: easy to read estimates that get faster approvals, to give 525 00:25:30,119 --> 00:25:33,360 Speaker 1: you easy to read invoices, which means the shop spends 526 00:25:33,840 --> 00:25:37,280 Speaker 1: less or no time explaining the charges because it's literally 527 00:25:37,680 --> 00:25:40,159 Speaker 1: organized by each thing we did your vehicle while it 528 00:25:40,200 --> 00:25:41,920 Speaker 1: was in the shop, easy to understand. 529 00:25:42,119 --> 00:25:44,520 Speaker 4: Right. And then now we've got to take that one 530 00:25:44,520 --> 00:25:49,159 Speaker 4: step further, the online scheduler. Right. And now now it 531 00:25:49,160 --> 00:25:53,840 Speaker 4: becomes possible for the consumer to make their own appointments, 532 00:25:54,080 --> 00:25:55,879 Speaker 4: to look at the website or to log into the 533 00:25:55,920 --> 00:25:58,119 Speaker 4: online schedule. Hey, I need Tuesday at eight thirty. Is 534 00:25:58,160 --> 00:26:01,840 Speaker 4: it available, Yes, it's available. I'll log into it and 535 00:26:02,000 --> 00:26:05,520 Speaker 4: the service writer or the technician, depending upon the size 536 00:26:05,520 --> 00:26:07,880 Speaker 4: of the shop. Right, not every shop has a service writer. 537 00:26:07,960 --> 00:26:11,159 Speaker 4: That's a different conversation, different different thought process. Yeah, but 538 00:26:11,400 --> 00:26:15,120 Speaker 4: it's it's it's it's your simplifying steps. What I noticed 539 00:26:15,240 --> 00:26:18,119 Speaker 4: most about what Mitchell has done over the past couple 540 00:26:18,119 --> 00:26:22,920 Speaker 4: of years is you are streamlining everything. You are helping 541 00:26:23,000 --> 00:26:28,359 Speaker 4: us eliminate steps and in some cases positions, but we 542 00:26:28,440 --> 00:26:30,560 Speaker 4: can always find something else for somebody to do. In 543 00:26:30,560 --> 00:26:32,760 Speaker 4: a repair shop, it's it's a it's a busy place, 544 00:26:33,160 --> 00:26:36,200 Speaker 4: but you're you're you're you're removing steps and by doing that, 545 00:26:36,240 --> 00:26:38,480 Speaker 4: you're increasing our efficiency. And I think that's what the 546 00:26:38,480 --> 00:26:40,960 Speaker 4: software is all about, right, Yes. 547 00:26:41,000 --> 00:26:45,240 Speaker 1: An outstanding example of that is now with just a 548 00:26:45,320 --> 00:26:48,159 Speaker 1: one click on a little menu, you can quickly handle 549 00:26:48,200 --> 00:26:50,359 Speaker 1: any deferred work. So if you had an RO or 550 00:26:50,440 --> 00:26:52,879 Speaker 1: estimate that had four or five things on there and 551 00:26:52,920 --> 00:26:56,200 Speaker 1: it simply can't handle all that today, can we can 552 00:26:56,240 --> 00:26:59,800 Speaker 1: we defer something the next time one click takes that job, 553 00:27:00,800 --> 00:27:03,560 Speaker 1: pushes it off the order screen into your revision screen 554 00:27:03,840 --> 00:27:06,400 Speaker 1: and automatically titles the tab for you what that type 555 00:27:06,440 --> 00:27:08,480 Speaker 1: of work is about. It doesn't get any easier than. 556 00:27:08,440 --> 00:27:11,879 Speaker 4: That, now, it doesn't, It really doesn't. And then the 557 00:27:11,960 --> 00:27:15,000 Speaker 4: ability to write the estimates, as we just discussed, just 558 00:27:15,119 --> 00:27:17,159 Speaker 4: has gotten to be so much easier. One of the 559 00:27:17,200 --> 00:27:20,120 Speaker 4: things I only discovered, and I'm embarrassed to tell you this, Tim, 560 00:27:20,160 --> 00:27:22,159 Speaker 4: but I've only discovered it in the last year. But 561 00:27:22,240 --> 00:27:24,359 Speaker 4: you know that's the way Mitchell is, right, Mitchell, is 562 00:27:24,359 --> 00:27:27,960 Speaker 4: this software that you always walk away going, well, I 563 00:27:28,000 --> 00:27:30,119 Speaker 4: learned something today. It can do this, it can do that. 564 00:27:30,240 --> 00:27:33,040 Speaker 4: It's and I've heard you say this, and I've heard 565 00:27:33,040 --> 00:27:35,359 Speaker 4: other trainers say this, that you guys are surprised at 566 00:27:35,400 --> 00:27:38,000 Speaker 4: what it does. There's always something brewing in there. In 567 00:27:38,119 --> 00:27:42,600 Speaker 4: the estimator, you can search by part number or part description. 568 00:27:43,640 --> 00:27:47,440 Speaker 4: So if you know the OE part number, you can 569 00:27:47,520 --> 00:27:49,879 Speaker 4: type it in and it will bring that up an estimator. 570 00:27:49,920 --> 00:27:52,520 Speaker 4: It will tell you you know current pricing approximate. It 571 00:27:52,560 --> 00:27:54,239 Speaker 4: will tell you the part number is right or not. 572 00:27:55,000 --> 00:27:57,159 Speaker 4: It will also allow you to populate the ticket with 573 00:27:57,200 --> 00:27:59,800 Speaker 4: those part numbers. So when you order something. What I 574 00:27:59,880 --> 00:28:01,959 Speaker 4: like about it is if I order something from a 575 00:28:02,000 --> 00:28:05,159 Speaker 4: manufacturer from a Chrysler dealer, for example, I'll get that 576 00:28:05,240 --> 00:28:08,240 Speaker 4: Chrysler invoice, I'll just go to estimator, I'll type in 577 00:28:08,280 --> 00:28:10,320 Speaker 4: the part number. I'll go one, two, three, four, five, six, seven, eight, 578 00:28:10,400 --> 00:28:13,720 Speaker 4: nine ten parts, boom, pull it into estimator, dumps it 579 00:28:13,760 --> 00:28:17,720 Speaker 4: into the ticket. The pricing is there. I'm done. Yeah, 580 00:28:17,760 --> 00:28:20,800 Speaker 4: you know, instead of let's see part number one seven 581 00:28:20,880 --> 00:28:24,200 Speaker 4: eight J forty two six B that was a fuel 582 00:28:24,200 --> 00:28:26,439 Speaker 4: pressure regulator and then you know, and then this, it 583 00:28:26,520 --> 00:28:29,080 Speaker 4: was this and it came from this, whereas the estimator 584 00:28:29,119 --> 00:28:32,399 Speaker 4: will do it automatically, and that's really cool. That's just 585 00:28:32,480 --> 00:28:33,119 Speaker 4: time saving. 586 00:28:33,640 --> 00:28:37,080 Speaker 1: It's like shorthand. And although repair is not my primary 587 00:28:37,640 --> 00:28:39,680 Speaker 1: area of responsibility, I can tell you we're doing some 588 00:28:39,680 --> 00:28:42,840 Speaker 1: cool things as far as the did you mean type 589 00:28:42,880 --> 00:28:46,000 Speaker 1: of searching that will help ensure that you get results, 590 00:28:46,000 --> 00:28:49,320 Speaker 1: and also things like adding bookmarks. So the estimator experience 591 00:28:49,360 --> 00:28:50,480 Speaker 1: just continues to evolve. 592 00:28:50,560 --> 00:28:53,480 Speaker 4: Yeah, it really does. Let's pull off and take a pause. 593 00:28:53,720 --> 00:28:55,280 Speaker 4: When we come back, I want to talk a little 594 00:28:55,280 --> 00:28:57,800 Speaker 4: bit about Mitchell Diy if I can. You know, we 595 00:28:58,120 --> 00:29:00,840 Speaker 4: don't really address it enough. Uh, you know, I want 596 00:29:00,840 --> 00:29:02,600 Speaker 4: to just touch base on it real quick for the 597 00:29:02,640 --> 00:29:06,240 Speaker 4: listeners before we part ways this year. And still tight, 598 00:29:06,360 --> 00:29:08,600 Speaker 4: You sit tight out here with Tim McDonald and I'm 599 00:29:08,640 --> 00:29:10,360 Speaker 4: Ron an Nie and the car Doctor and we'll both 600 00:29:10,360 --> 00:29:23,440 Speaker 4: be back right after this don't go away in the car. 601 00:29:23,480 --> 00:29:25,440 Speaker 4: Doctor at your service. I'm here with Tim McDonald of 602 00:29:25,560 --> 00:29:28,840 Speaker 4: Mitchell Information Systems. Is it Mitchell Information Systems? Tim? Do 603 00:29:28,920 --> 00:29:29,320 Speaker 4: I say that? 604 00:29:29,440 --> 00:29:30,000 Speaker 2: Right? Is it? 605 00:29:30,080 --> 00:29:32,520 Speaker 4: I always think of you guys, you'r your Mitchell manager. 606 00:29:32,120 --> 00:29:36,600 Speaker 1: To me, well, the company, the company is Mitchell one, right, 607 00:29:36,640 --> 00:29:39,000 Speaker 1: and then then you step down to the product level 608 00:29:39,040 --> 00:29:43,640 Speaker 1: pro demand manager I see, and social CRM chef marketing. 609 00:29:43,840 --> 00:29:49,400 Speaker 4: Gotcha. So we've just talked about manager. Let's talk about 610 00:29:49,680 --> 00:29:52,200 Speaker 4: pro demand, which I think is the information stuff, right. 611 00:29:52,960 --> 00:29:57,800 Speaker 1: Yeah, that's great repair and estimating, right, and then let's yep. 612 00:29:57,440 --> 00:30:01,040 Speaker 4: Let's let's nick it down one step further. What does 613 00:30:01,240 --> 00:30:04,600 Speaker 4: or what can a do it yourselfer expect? I mean, 614 00:30:04,720 --> 00:30:07,280 Speaker 4: the pros out there know how good pro demand is, 615 00:30:07,880 --> 00:30:10,840 Speaker 4: but the do it yourselfers, you know, maybe they don't 616 00:30:11,000 --> 00:30:14,120 Speaker 4: and they all need information. So what is Mitchell offer 617 00:30:14,120 --> 00:30:14,960 Speaker 4: in that category? 618 00:30:15,880 --> 00:30:17,959 Speaker 1: Yeah, they do for those brave souls that are going 619 00:30:18,000 --> 00:30:20,760 Speaker 1: to take on a modern vehicle service of maintenance of 620 00:30:21,720 --> 00:30:24,320 Speaker 1: something on a Saturday morning or whatever it presents itself. 621 00:30:24,680 --> 00:30:26,440 Speaker 4: And that's that's a good way to put it to 622 00:30:26,600 --> 00:30:28,440 Speaker 4: those brave souls because they are brave. 623 00:30:29,520 --> 00:30:30,960 Speaker 1: They are I mean you know, you and I have 624 00:30:31,000 --> 00:30:34,440 Speaker 1: talked about vehicle complexity for a long time. But the 625 00:30:34,440 --> 00:30:39,560 Speaker 1: good news is nineteen sixty to current vehicles or information 626 00:30:39,640 --> 00:30:42,920 Speaker 1: is available. It pretty much is our full menu. It's 627 00:30:43,000 --> 00:30:48,520 Speaker 1: you know, complete procedures, specifications, exploded you and diagrams. It's 628 00:30:48,560 --> 00:30:56,320 Speaker 1: the maintenance information, engines, transmissions, inspection schedules, lubrication schedules, accessories 629 00:30:56,360 --> 00:31:00,440 Speaker 1: and equipment runs the whole gamut. Basically, they're getting all 630 00:31:00,440 --> 00:31:03,560 Speaker 1: of the information in that repair library, with the exception 631 00:31:03,680 --> 00:31:06,560 Speaker 1: of the sure Track expert community, and that is reserved for. 632 00:31:06,520 --> 00:31:09,720 Speaker 4: The pros and they're getting it as a do it 633 00:31:09,760 --> 00:31:12,840 Speaker 4: yourself or they have the option if they own, you know, 634 00:31:13,040 --> 00:31:16,200 Speaker 4: they're always maintaining their twenty seventeen Toyota camera, they can 635 00:31:16,240 --> 00:31:20,480 Speaker 4: buy a subscription for that vehicle and have the exact 636 00:31:20,480 --> 00:31:23,040 Speaker 4: same information that I see each and every day in 637 00:31:23,080 --> 00:31:23,440 Speaker 4: the shop. 638 00:31:24,440 --> 00:31:28,400 Speaker 1: Yeah, that's pretty much true, right, And I think. 639 00:31:28,400 --> 00:31:31,720 Speaker 4: You know, I think it's a bargain. You know, I 640 00:31:31,760 --> 00:31:34,160 Speaker 4: was looking at numbers the other day just to have 641 00:31:34,200 --> 00:31:37,120 Speaker 4: some knowledge. Correct me if I'm wrong, if you know this, 642 00:31:37,160 --> 00:31:39,280 Speaker 4: but I think it is. It twenty dollars for a 643 00:31:39,320 --> 00:31:43,880 Speaker 4: month and forty dollars for a six months. No, that's 644 00:31:43,920 --> 00:31:45,960 Speaker 4: not right. No, yeah, no, it's. 645 00:31:45,760 --> 00:31:47,719 Speaker 1: Better than that. Yeah, it's better than that. You hit 646 00:31:47,760 --> 00:31:51,200 Speaker 1: the first one nineteen ninety nine for a month access 647 00:31:51,400 --> 00:31:55,040 Speaker 1: subscription and a year for thirty nine ninety nine. And 648 00:31:55,120 --> 00:31:57,440 Speaker 1: if it's a I keep cars for a long time. 649 00:31:57,560 --> 00:32:00,240 Speaker 1: So if you're like me, there's a four year subscription 650 00:32:00,360 --> 00:32:01,600 Speaker 1: for fifty nine ninety nine. 651 00:32:01,880 --> 00:32:04,840 Speaker 4: Right, you can't beat that. You know, we had we 652 00:32:05,080 --> 00:32:07,040 Speaker 4: had to do it yourself or bring us a Chevy 653 00:32:07,080 --> 00:32:09,840 Speaker 4: Tahoe the other week that the poor guy was beating 654 00:32:09,880 --> 00:32:11,760 Speaker 4: his brains and trying to make it work, and we 655 00:32:11,800 --> 00:32:14,880 Speaker 4: were able to diagnose and you know the wiring diagrams, 656 00:32:14,960 --> 00:32:16,760 Speaker 4: or just just took us right. Here's where we got 657 00:32:16,760 --> 00:32:20,080 Speaker 4: to go. Think, you know, I don't see how anybody 658 00:32:20,080 --> 00:32:23,560 Speaker 4: could tackle a repair, especially when you consider the cost 659 00:32:23,600 --> 00:32:25,680 Speaker 4: of repair and you know how cost effective it is. 660 00:32:25,760 --> 00:32:28,800 Speaker 1: Sure, sure, you've got the body of experience and you 661 00:32:28,920 --> 00:32:29,680 Speaker 1: know right where to go. 662 00:32:29,840 --> 00:32:32,800 Speaker 4: Right, Yeah, it's it's there. And what if we're working 663 00:32:32,840 --> 00:32:36,200 Speaker 4: on something older? Does Mitchell offer the library or do 664 00:32:36,240 --> 00:32:40,560 Speaker 4: you have a library beyond nineteen sixty just out of curiosity? 665 00:32:40,760 --> 00:32:44,800 Speaker 1: Yes, for the for the professional shop customers, they can 666 00:32:44,880 --> 00:32:48,720 Speaker 1: actually contact, product content support. Another was when you call 667 00:32:48,800 --> 00:32:51,080 Speaker 1: in just you'll hear one of the prompts and click 668 00:32:51,160 --> 00:32:53,959 Speaker 1: for it. And they have I refer to them as 669 00:32:54,000 --> 00:32:56,680 Speaker 1: the stone tablets, these big old Cadillac books from like 670 00:32:56,760 --> 00:33:01,880 Speaker 1: nineteen eighteen. Yeah, we've got that stuff, and we can 671 00:33:01,920 --> 00:33:04,680 Speaker 1: make anything available that is not in the product. 672 00:33:05,120 --> 00:33:08,280 Speaker 4: Isn't that isn't that crazy? Right? We never we never 673 00:33:08,280 --> 00:33:10,520 Speaker 4: thought books would become outdated, and yet here we are 674 00:33:10,560 --> 00:33:11,720 Speaker 4: looking at books once again. 675 00:33:12,360 --> 00:33:14,240 Speaker 1: So I know I've I only kept the ones that 676 00:33:14,320 --> 00:33:14,960 Speaker 1: had my name. 677 00:33:14,880 --> 00:33:19,960 Speaker 4: On tim listen. I think the clock's going to take 678 00:33:19,960 --> 00:33:22,760 Speaker 4: as it's always a pleasure, sir. If the listeners, whether 679 00:33:22,800 --> 00:33:24,840 Speaker 4: they be a repair shop but do it yourself or 680 00:33:24,920 --> 00:33:27,480 Speaker 4: harry homeowner, if they want more information, what's the best 681 00:33:27,520 --> 00:33:29,240 Speaker 4: websites we can give them? 682 00:33:29,680 --> 00:33:32,440 Speaker 1: Right? So for the professional customers, they should go to 683 00:33:32,480 --> 00:33:35,040 Speaker 1: mitchell one dot com and that it's just a matter 684 00:33:35,080 --> 00:33:37,800 Speaker 1: of choosing your product interest and drilling into that for 685 00:33:38,480 --> 00:33:40,440 Speaker 1: information or for support details. 686 00:33:40,600 --> 00:33:40,840 Speaker 4: Right. 687 00:33:40,880 --> 00:33:43,800 Speaker 1: And for those for those gallant to do it yourselfers 688 00:33:43,800 --> 00:33:46,240 Speaker 1: who are taking on these tasks, they can go to 689 00:33:46,360 --> 00:33:48,440 Speaker 1: e autorepair dot net. 690 00:33:48,560 --> 00:33:50,600 Speaker 4: And that I'll get them into a di y subscription 691 00:33:50,680 --> 00:33:52,000 Speaker 4: and all that information. 692 00:33:51,760 --> 00:33:53,680 Speaker 1: See all the details on the couple screens. 693 00:33:53,720 --> 00:33:56,240 Speaker 4: Yeah, perfect, cool beings Tim as always sir. A pleasure 694 00:33:56,760 --> 00:33:59,000 Speaker 4: and all right there, Sure we'll be talking again. I'm 695 00:33:59,040 --> 00:34:01,600 Speaker 4: ronning any in the cardoc. We are back right after this. 696 00:34:15,520 --> 00:34:17,919 Speaker 4: Always a pleasure to be with Tim McDonald once again. 697 00:34:17,920 --> 00:34:19,560 Speaker 4: I want to say thank you. I appreciating taking the 698 00:34:19,560 --> 00:34:22,120 Speaker 4: time spend with us today. If you're a pro and 699 00:34:22,200 --> 00:34:25,320 Speaker 4: you're out there looking for Mitchell Information Systems, it's Mitchell 700 00:34:25,360 --> 00:34:29,239 Speaker 4: one dot com. As Tim Soo aptly put it, very 701 00:34:29,280 --> 00:34:31,560 Speaker 4: important to get out there if you haven't taken a 702 00:34:31,600 --> 00:34:34,080 Speaker 4: look at it, as well as their management side, their 703 00:34:34,120 --> 00:34:37,000 Speaker 4: management software if you are a do it yourselfer. And 704 00:34:37,239 --> 00:34:40,240 Speaker 4: I love the way Tim Siff will those brave spools 705 00:34:40,280 --> 00:34:43,840 Speaker 4: that are trying to fix a complex modern automobile, and 706 00:34:43,880 --> 00:34:46,480 Speaker 4: how true that is for the di wires out there. 707 00:34:46,480 --> 00:34:49,319 Speaker 4: You want to make sure you get out to eautorepair 708 00:34:49,480 --> 00:34:52,719 Speaker 4: dot net and take a look at that e autorepair 709 00:34:52,800 --> 00:34:56,120 Speaker 4: dot net. The information about subscriptions is there, and I 710 00:34:56,160 --> 00:34:57,640 Speaker 4: think it's time to take a hard look at that 711 00:34:57,719 --> 00:35:00,279 Speaker 4: because I think that's something you're going to flying very 712 00:35:00,360 --> 00:35:02,319 Speaker 4: very helpful if you don't have it already, so the 713 00:35:02,320 --> 00:35:04,600 Speaker 4: next time i'm modernating in the car, doctor reminding you 714 00:35:04,880 --> 00:35:07,800 Speaker 4: the mechanics aren't expensive, they're priceless. 715 00:35:07,800 --> 00:35:15,400 Speaker 2: See