WEBVTT - Klaviyo CEO Andrew Bialecki Talks Customer Growth

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<v Speaker 1>Co founder and CEO Andrew Bilecti joins us now for

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<v Speaker 1>more and my goodness, Andrew, look at your stock up

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<v Speaker 1>twenty seven point twenty five percent, thirty five percent growth

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<v Speaker 1>on pretty decent customer growth. Where would you like to start.

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<v Speaker 1>This is the best day for your stock since you

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<v Speaker 1>went public.

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<v Speaker 2>Yeah, well, thanks for having us, and thanks to Clevio's

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<v Speaker 2>around the world for a great quarter really delivering for

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<v Speaker 2>our customers and partners. You know, I'm really excited about

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<v Speaker 2>the one hundred and fifty thousand plus now businesses that

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<v Speaker 2>we serve. We had a bunch of great brands in

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<v Speaker 2>the quarter, Barstool Sports, hershial supply Company, and we're really

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<v Speaker 2>what makes Clevieo special is we're helping businesses take control

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<v Speaker 2>of their relationships with consumers and then drive revenue. And

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<v Speaker 2>I think when you know the economic environment is a

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<v Speaker 2>little uncertain, software like Clevieo becomes a must have.

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<v Speaker 1>So on it being a must have, it's also interesting

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<v Speaker 1>to look who's on the other side of the table

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<v Speaker 1>for you. You added, like in the core Sampsonite, for example,

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<v Speaker 1>Why does a company like Samsonite need Klavier?

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<v Speaker 2>Yeah, so what Clavio software does is we help pull

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<v Speaker 2>all of a business's data together. So take Samsonite, you know,

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<v Speaker 2>one of the largest luggage travel companies in the world.

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<v Speaker 2>We help them organize that data and then deliver personalized

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<v Speaker 2>experiences across a variety of channels from email to SMS

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<v Speaker 2>to mobile messaging. And because of how well Cleve connects

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<v Speaker 2>with the other systems inside of an organization, and a

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<v Speaker 2>lot of the advanced capabilities, including a lot of the

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<v Speaker 2>AI features we've released in the last few months Clavio AI.

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<v Speaker 2>You know, those two factors are wide. Businesses are choosing

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<v Speaker 2>to work with us because we're a revenue engine.

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<v Speaker 1>I like to look at geography as well, and it's

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<v Speaker 1>really interesting that the Emia region was continues to kind

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<v Speaker 1>of be a driver for you Why why is there

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<v Speaker 1>such engagement in Europe and the Middle East and Africa.

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<v Speaker 2>Yeah, So, you know, over the last few years, we've

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<v Speaker 2>you know, we're executing our strategy really well. We've done

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<v Speaker 2>a lot of expansion into Europe and with that, we

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<v Speaker 2>launched our products and a lot of our you know, documentation.

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<v Speaker 2>We added you know, we went beyond English into French.

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<v Speaker 2>We formally launched in the French region and now we've

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<v Speaker 2>established that playbook. It happened, you know, we launched in

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<v Speaker 2>Q two. We really like the growth we're seeing, and

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<v Speaker 2>now we're going to take that same playbook and use

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<v Speaker 2>it across the rest of Europe and then extend that

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<v Speaker 2>around the rest of the globe into Asia and other

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<v Speaker 2>parts of the Americas. And what we've known for a

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<v Speaker 2>long time is there are businesses using Klavio in over

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<v Speaker 2>eighty countries, but we're trying to build a product experience

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<v Speaker 2>that's really native to them and so doing things like

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<v Speaker 2>expanding our SMS capabilities. We've more than doubled the number

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<v Speaker 2>of countries where we now support text messaging. We have

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<v Speaker 2>plans to grow that. So really excited about the growth

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<v Speaker 2>we're seeing internationally and in Europe in particular.

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<v Speaker 1>Andrew, you're a bust STEM based company with fewer than

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<v Speaker 1>two thousand employees. What's the talent story for you right now?

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<v Speaker 1>Particularly in terms of AI and headcount. Many companies are

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<v Speaker 1>actually cutting certain areas to reallocate to areas of growth

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<v Speaker 1>like AI. What's your strategy?

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<v Speaker 2>Well, so, from a you know, from a technology standpoint,

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<v Speaker 2>we are very much believers in using artificial intelligence, both

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<v Speaker 2>for our customers and in for us. So we've seen

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<v Speaker 2>good productivity gains from using AI across klaviy O and

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<v Speaker 2>we invest our own some of our own engineering resources

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<v Speaker 2>and doing that. But in terms of our headcount strategy,

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<v Speaker 2>we're global business. Uh So we look for the best

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<v Speaker 2>talent around the world, you know. I know, we started

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<v Speaker 2>in Boston, but we have offices now in Denver, in

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<v Speaker 2>San Francisco, and London and Sydney, and we're planning to

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<v Speaker 2>open more over the next few quarters. Uh So we

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<v Speaker 2>look for folks that are really ambitious, we say high slope.

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<v Speaker 2>They want to be learners. Uh And wherever that talent is,

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<v Speaker 2>we want them to, you know, come join forces with us.

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<v Speaker 1>Andrew Bieleciici of Clavier