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Speaker 1: Did you know Zeke's Pizza delivers. Get a local handcraft

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Speaker 1: and pizza delivered tonight and leave tasteless national chain pizza behind.

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Speaker 1: Download the Apple or visit Zeke's Pizza dot com. It's

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Speaker 1: another jewel on the twenties only. I'm moving ninety five. Hello. Hi,

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Speaker 1: my name is Seth McElroy and I'm calling from the airlines.

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Speaker 1: I was looking for Kate tab This is Kate. Oh, hi, Kate.

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Speaker 1: The reason for my call today is that we received

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Speaker 1: an email regarding a customer complaint that you had, Yes, okay, perfect,

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Speaker 1: Would you mind telling me about your complaints? Okay? Well,

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Speaker 1: it's regarding a charge that I had. I had taken

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Speaker 1: a red Eye flight last month, and while I was

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Speaker 1: on the fight, i'd bought one of those prepackaged meals, okay,

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Speaker 1: and it said it was ten dollars, And I got

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Speaker 1: my credit card statement and the ten dollars charge was

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Speaker 1: on there. But there was also an additional charge for

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Speaker 1: thirty six dollars and it just said miscellaneous. Okay. So

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Speaker 1: I wrote you guys about that, but I don't know

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Speaker 1: what that extra charge. You said red eye flight, by

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Speaker 1: any chance where you asleep on the plane I slept

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Speaker 1: a little bit, but I don't see what that has

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Speaker 1: to do with this. Well, my guess is that you

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Speaker 1: incurred one of our nap inconvenience fees. I'm sorry, can

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Speaker 1: you say that again? It was probably one of our

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Speaker 1: nap inconvenience fees. That would Yeah, that'd be about thirty

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Speaker 1: six dollars. So that's what that is, all right, thank

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Speaker 1: you very much. Wait wait, wait, wait, wait, wait wait,

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Speaker 1: I don't even know what a napping fee is. I mean,

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Speaker 1: what does that even mean. We'll simply put, if you

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Speaker 1: fall asleep on the plane and one of our flight

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Speaker 1: attendants notices, they might give you a blanket or a pillow,

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Speaker 1: and then we'd charge you for that amount. So did

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Speaker 1: that happen? I mean, I think there was a pillow

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Speaker 1: on my feet, but I shouldn't be charged thirty six

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Speaker 1: dollars for that. Oh yeah, Unfortunately, it's a new fee

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Speaker 1: that we have. I'm getting a lot of complaints about it, actually,

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Speaker 1: so there's really nothing that I can do about it

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Speaker 1: because all sales are final. All sales are final. I

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Speaker 1: didn't buy anything. Somebody left a pillow on the seat. Okay, Well,

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Speaker 1: by sleeping, technically you accepted the fee. So what I

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Speaker 1: didn't I didn't accept any fate. There was no fate.

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Speaker 1: There was a pillow there. And this is bully. If

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Speaker 1: you read the fine print when you're booking a ticket,

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Speaker 1: that for you. No, there's no fine print, there's no

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Speaker 1: final No, I didn't accept anything. Well, ma'am, you just

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Speaker 1: admitted to me that you fell asleep, So that's not

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Speaker 1: I don't get charge of feeball you. Yes, yes you do.

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Speaker 1: That's what I'm trying to tell you. What I'm trying

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Speaker 1: to tell you is you do get charged for that

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Speaker 1: now on our airline. No, No, that's no, that's that's

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Speaker 1: not what happens. I didn't accept anything. I shouldn't be

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Speaker 1: charged for it. This is absolute ball and I demand

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Speaker 1: to talk to a Bilper advisor right now. Okay, ma'am,

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Speaker 1: I can give you to a supervisor, but if you'd

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Speaker 1: like me to escalate your complaint, which I think is

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Speaker 1: what I'm hearing from you, Yes, I would like to escalate. Okay, Well,

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Speaker 1: there is a small fee for that to speak with

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Speaker 1: my supervisor. What am talking about? You're just making that up? Okay,

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Speaker 1: there is no be to talk to a supervisor. Actually, yes,

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Speaker 1: there is our supervisors are very busy here. So it's

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Speaker 1: a seven dollar fee to speak. Otherwise you can handle

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Speaker 1: it with me. I have to kidding me. No, you

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Speaker 1: put your supervisor on the phone right now. I'm not

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Speaker 1: paying a fee. So you're accepting the charge? Are you stupid? Well,

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Speaker 1: I can't get accepting anything obviously. Man, we're sort of

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Speaker 1: at an impasse here. I can't give you a supervisor

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Speaker 1: without you accepting the fee. And I have to tell

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Speaker 1: you we do have your credit card information on file,

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Speaker 1: and I would hate to charge you. If you charge

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Speaker 1: me anything, I will have all of your asses in

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Speaker 1: a watch. That's what I'm trying to get at is

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Speaker 1: our call is getting a little long, and I don't

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Speaker 1: want you to get hit with an extended use of

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Speaker 1: customer service time charge. Well, then don't then stop talking

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Speaker 1: and give me a supervisor. Okay, So you so you

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Speaker 1: accept the fee. I'm not going to pay it for anything.

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Speaker 1: I'm not going to pay for talking to you. I'm

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Speaker 1: not going to pay to talk to your supervisor. I'm

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Speaker 1: not going to pay. We're sleeping on a plate, Okay,

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Speaker 1: I'm not saying for sure, ma'am. I can hear that

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Speaker 1: you're upset right now, and can I speak to you

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Speaker 1: off the record? Right? I'm upset. We hear your airlines

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Speaker 1: hate to have an unhappy customer. So how about this?

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Speaker 1: As long as I get my supervisor's permission, I will

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Speaker 1: ask him if we can take a dollar off your meal? What? Yeah, yeah, absolutely,

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Speaker 1: it wouldn't be a problem at all. I can take

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Speaker 1: a I can take a dollar off. I know. Yeah,

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Speaker 1: the stupid you can't understand what I need here? But

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Speaker 1: me talk to you supervisory. So you agree to the

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Speaker 1: supervisor fee I have to charge you for Okay, what

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Speaker 1: about a prank phone call fee? What? What are you

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Speaker 1: talking about? Oh? This is actually Jewil from brook and

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Speaker 1: Jewil in the Morning doing a phone tap on you.

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Speaker 1: What it's a joke. Your friend Lauren set you up

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Speaker 1: for the airline. You I don't know, No, no, Lauren.

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Speaker 1: Lauren emailed me to prank phone call you. She said

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Speaker 1: you were complaining about some stupid airline fee on your

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Speaker 1: credit card. Oh my god, Oh my god, are you

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Speaker 1: are you serious? Yes? I'm serious. I don't I don't

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Speaker 1: work for the airline at all, have no idea about

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Speaker 1: your fees. But I thought it'd be funny to charge

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Speaker 1: you for sleeping on the plane. Did you actually believe

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Speaker 1: that we were going to charge you for sleeping on

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Speaker 1: the plane. I don't know. I wouldn't put anything past

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Speaker 1: the airlines these days. I just I wouldn't. I have

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Speaker 1: no idea week of every morning within five