WEBVTT - 024 Rich on Tech Radio Show - June 17, 2023 0:00:01.280 --> 0:00:05.479 I'm the tech reporter at KTLA Channel five in Los Angeles. 0:00:05.640 --> 0:00:11.600 Welcome to the show, Show number twenty four. Phone lines 0:00:11.600 --> 0:00:14.320 are now open at triple eight rich one oh one 0:00:14.920 --> 0:00:18.160 eight eight eight seven four to two, four to one 0:00:18.600 --> 0:00:21.639 zero one. Give me a call. If you have a 0:00:21.720 --> 0:00:26.360 question about technology, email is also open. Send it to 0:00:26.560 --> 0:00:33.800 Hello at richontech dot TV. Welcome to the show. Lots 0:00:33.840 --> 0:00:37.600 to talk about. Back from the weekend at the ranch, 0:00:38.920 --> 0:00:42.040 back at the studio. The sun is actually shining in 0:00:42.159 --> 0:00:44.960 Los Angeles for a change, which I know sounds odd, 0:00:45.640 --> 0:00:49.519 but Los Angeles has had the oddest six months of 0:00:49.560 --> 0:00:53.360 whether I can remember ever in the time I've been here, 0:00:53.680 --> 0:00:56.160 except for El Nino, that was also odd. That was 0:00:56.200 --> 0:00:58.080 just a lot of rain, but this was like, for 0:00:58.120 --> 0:01:00.760 the past six months, we've just had over cast skies, 0:01:00.800 --> 0:01:02.760 which I know not that big of a deal, but 0:01:02.800 --> 0:01:04.920 it kind of is. In Los Angeles, a city that 0:01:04.959 --> 0:01:09.600 promises endless sunshine, so we are finally breaking out of 0:01:09.640 --> 0:01:13.480 that and getting some sun, so I imagine more people 0:01:13.480 --> 0:01:15.560 will be outside. But anyway, why do I tell you that, 0:01:15.800 --> 0:01:17.679 I don't really know. It's just because it puts everyone 0:01:17.720 --> 0:01:19.480 in a good mood. I think it's just nice to 0:01:19.520 --> 0:01:21.800 have that sun shining. It feels like there's a there's 0:01:21.800 --> 0:01:26.440 a promise in this world, the promise of a better future, 0:01:27.040 --> 0:01:31.399 a sunny day ahead. Well I got snagged. Can you 0:01:31.480 --> 0:01:35.040 believe it? It happened to me. I was talking about 0:01:35.040 --> 0:01:37.800 it on this very show, and the very thing I 0:01:37.840 --> 0:01:41.840 talked about happened to me. I will tell you, I 0:01:41.959 --> 0:01:47.000 got snagged by this whole Netflix password sharing crackdown. It 0:01:47.080 --> 0:01:51.440 happened to me, rich on Tech. Here's what happened. After 0:01:51.480 --> 0:01:54.920 I came back from the Apple event. I was all 0:01:55.000 --> 0:01:59.560 hyped up about the whole vision Pro, their virtual reality headset, 0:01:59.560 --> 0:02:02.800 augmented reality headset, whatever you want to call it. And 0:02:02.880 --> 0:02:04.600 so I said, you know what, let me charge up 0:02:04.600 --> 0:02:07.280 the old oculus again and see how that thing does. 0:02:07.960 --> 0:02:10.080 And so I charged it up, and I was like, 0:02:10.160 --> 0:02:11.680 let me let me just see kind of some of 0:02:11.720 --> 0:02:13.920 the apps that I might use on this thing. And 0:02:14.000 --> 0:02:16.560 so Netflix was the first app that I opened on it. 0:02:17.320 --> 0:02:19.240 And so I had to sign in on Netflix, which 0:02:19.280 --> 0:02:22.080 was impossible with the headset because they want you to 0:02:22.560 --> 0:02:24.800 Number one, it said scan a QR code to log in. 0:02:24.880 --> 0:02:26.440 I was like, how can you scan a QR code? 0:02:26.440 --> 0:02:29.640 That's inside a headset like that makes no sense. So 0:02:29.760 --> 0:02:32.560 clearly they've sort of optimized the app for the oculus, 0:02:32.600 --> 0:02:35.120 but not really enough. And then it was like, okay, 0:02:35.160 --> 0:02:37.600 we'll enter this code into your phone. Okay, I'll enter 0:02:37.639 --> 0:02:38.120 the code. 0:02:38.400 --> 0:02:38.560 Now. 0:02:38.600 --> 0:02:42.600 The difference between the Oculus and the Apple Vision Pro 0:02:42.800 --> 0:02:45.160 is that you can't really see your surroundings. You kind 0:02:45.160 --> 0:02:48.720 of can with the Oculus, but not really Apple Vision Pro. 0:02:48.800 --> 0:02:50.520 I would have been able to just look at my 0:02:50.600 --> 0:02:52.920 phone and also look at the screen in front of me. 0:02:53.400 --> 0:02:55.440 That's not the case. So I had to take off 0:02:55.440 --> 0:02:57.720 the headset, remember the number, pop it in on my 0:02:57.840 --> 0:03:01.120 phone and I did that, which was fine. That linked 0:03:01.120 --> 0:03:03.280 my account and then I got a message, I have 0:03:03.360 --> 0:03:05.960 it right here. I printed it out just for you. 0:03:06.720 --> 0:03:10.480 It says, this TV isn't part of your Netflix household. 0:03:11.080 --> 0:03:14.800 Create an account to enjoy your own Netflix today. And 0:03:14.840 --> 0:03:17.720 I said, hmm, well that's odd because I've been paying 0:03:17.760 --> 0:03:20.080 twenty dollars a month for Netflix for as long as 0:03:20.120 --> 0:03:22.760 I can remember, and yes I have a Netflix account, 0:03:22.800 --> 0:03:25.840 and yes this is part of my household. So what happened? 0:03:26.320 --> 0:03:28.760 It says, did we get it wrong? You have options? 0:03:29.000 --> 0:03:32.919 You can update your Netflix household or it says i'm traveling, 0:03:33.000 --> 0:03:35.880 you can press those buttons. Well, neither of those things. 0:03:35.920 --> 0:03:39.120 I guess. The update the Netflix household was my first guess. 0:03:39.680 --> 0:03:41.960 So I said, all right, let me update my Netflix household, 0:03:42.040 --> 0:03:45.080 and then it all made sense. I got a text 0:03:45.120 --> 0:03:49.160 a couple of weeks ago that said your Netflix household 0:03:49.200 --> 0:03:51.720 has been set, and I was like, that's odd because 0:03:51.800 --> 0:03:55.320 I didn't set my Netflix household. Turns out, someone who 0:03:55.400 --> 0:03:59.320 had my password in my family set the household where 0:03:59.320 --> 0:04:01.839 they live, which is not where I live. And so 0:04:02.400 --> 0:04:05.760 I know, should you be sharing your password? Probably not? 0:04:06.160 --> 0:04:09.120 Do one hundred million people do it? Yes, that's what 0:04:09.160 --> 0:04:12.960 Netflix said, forty three percent of its global user base 0:04:13.200 --> 0:04:17.080 shares their password. Well not anymore. So what I had 0:04:17.120 --> 0:04:19.279 to do was embark on a journey to try to 0:04:19.320 --> 0:04:22.800 reset my household to claim my Netflix account as mine, 0:04:23.400 --> 0:04:25.479 which I know sounds silly because I'm the one paying 0:04:25.520 --> 0:04:27.400 for it, But here I am proving to Netflix that 0:04:27.480 --> 0:04:29.400 it is my house that I want to watch this 0:04:29.480 --> 0:04:33.840 thing on my own headset, in my own home. So 0:04:34.040 --> 0:04:36.159 it said you can only do this from a TV, 0:04:36.720 --> 0:04:38.719 and so I said, all right, well that's easy enough. 0:04:38.720 --> 0:04:40.919 I've got two TVs. Here with Netflix, so let me go. 0:04:41.320 --> 0:04:43.279 So I fired up the Netflix app on the Apple 0:04:43.320 --> 0:04:46.960 TV and it says to go into your account and 0:04:46.960 --> 0:04:49.560 click update Netflix Household, which I just couldn't do. That 0:04:49.600 --> 0:04:52.120 button was nowhere to be found on an Apple TV, 0:04:52.839 --> 0:04:55.080 and so it took me a while to realize that 0:04:55.120 --> 0:04:57.960 the Apple TV software is clearly different from the other 0:04:58.040 --> 0:05:00.720 Netflix software anywhere else. I wasn't going to be able 0:05:00.760 --> 0:05:04.120 to use my Apple TV to update my household. Then 0:05:04.240 --> 0:05:06.719 I figured, okay, well, let's go to the fire TV 0:05:06.800 --> 0:05:10.760 because Android software is usually a bit more flexible, usually 0:05:10.800 --> 0:05:12.800 different than what Apple has out there. So let me 0:05:12.839 --> 0:05:15.800 see if the button appears on that device. So I 0:05:15.839 --> 0:05:18.320 go to the TV that has the fire stick, I 0:05:18.400 --> 0:05:21.320 fire up Netflix. I go into the settings where it 0:05:21.320 --> 0:05:24.880 says update your household, and sure enough, there's the button. 0:05:25.400 --> 0:05:29.479 It says update Netflix household, and so I click the 0:05:29.480 --> 0:05:33.160 button and lo and behold, it says your household has 0:05:33.200 --> 0:05:36.520 been updated. I can now watch Netflix. I was able 0:05:36.520 --> 0:05:38.440 to log in on the headset, I was able to 0:05:38.440 --> 0:05:40.159 watch it on my Apple TV. I was able to 0:05:40.160 --> 0:05:43.839 watch it on this TV. But what happened all my 0:05:44.560 --> 0:05:51.000 password leechers around the US, my family members lost access immediately, 0:05:51.240 --> 0:05:52.840 and I told them. I texted them, I said, he 0:05:53.440 --> 0:05:55.800 heads up. I sent to our group chat. I said, 0:05:55.839 --> 0:05:58.839 heads up, the free ride is over. You have enjoyed 0:05:58.839 --> 0:06:02.000 Netflix for many, many years for free. I didn't mind. 0:06:02.160 --> 0:06:05.120 It seemed like Netflix didn't really care. But now the 0:06:05.120 --> 0:06:08.200 free ride is over. Netflix is no longer free for you, 0:06:08.640 --> 0:06:11.560 And so I sent this. Nobody in my family said 0:06:11.560 --> 0:06:13.920 anything back, but I know a couple of them were affected. 0:06:14.640 --> 0:06:19.159 And sure enough, I am talking to a family member later, 0:06:19.760 --> 0:06:22.680 about two or three days later, and I said, family 0:06:22.720 --> 0:06:25.359 member that will remain unnamed. I said, ah, have you 0:06:25.440 --> 0:06:28.320 noticed that you don't have any access to Netflix anymore? 0:06:28.600 --> 0:06:30.720 And they said, yeah, I did notice. Now I've got 0:06:30.720 --> 0:06:32.720 nothing to watch. I said, well, you know, I have 0:06:32.800 --> 0:06:35.360 been paying your bill for like, you know, five years now, 0:06:36.320 --> 0:06:38.400 And they said, you know what. I was talking to 0:06:38.440 --> 0:06:41.520 a friend about this because the same thing happened to them. 0:06:42.080 --> 0:06:44.400 Their son was paying for their Netflix bill and their 0:06:44.440 --> 0:06:47.880 free ride is over. So clearly this crackdown is working. 0:06:47.960 --> 0:06:51.960 In fact, I have some numbers here from Antenna. This 0:06:52.120 --> 0:06:54.440 is a company I guess that monitors this stuff. Netflix 0:06:54.480 --> 0:06:57.520 had the four single biggest days of US sign ups 0:06:57.760 --> 0:07:00.480 in the four and a half years since this Antenna 0:07:00.520 --> 0:07:03.760 company has tracked data on May twenty sixth and May 0:07:03.800 --> 0:07:06.560 twenty seven this was right in the wake of Netflix's 0:07:06.600 --> 0:07:10.560 big crackdown. There are almost one hundred thousand sign ups 0:07:10.640 --> 0:07:14.040 every day. During each of the four days, the company 0:07:14.040 --> 0:07:17.040 saw an average of seventy three thousand new memberships, according 0:07:17.040 --> 0:07:23.000 to Antenna, So clearly my little password crackdown story was 0:07:23.040 --> 0:07:27.000 resonating around the US as everyone sort of realized, oh, this, 0:07:27.000 --> 0:07:29.320 this little game is over. We can no longer share 0:07:29.320 --> 0:07:32.240 our Netflix accounts. Now. I'm not saying this was right 0:07:32.400 --> 0:07:34.640 or this was a good thing to do, but the 0:07:34.720 --> 0:07:38.840 reality was Netflix looked a different way for many, many years. 0:07:39.480 --> 0:07:41.360 And there's a lot of questions about this. While people 0:07:41.360 --> 0:07:43.080 are emailing me, I have an RV, how's it going 0:07:43.120 --> 0:07:45.120 to work with that? I have a you know, a 0:07:45.200 --> 0:07:46.960 kid in college, How's it going to work with that. 0:07:47.440 --> 0:07:50.280 Netflix has a whole bunch of ways of figuring out 0:07:50.760 --> 0:07:55.040 where these sort of households are. It says we use 0:07:55.080 --> 0:07:59.160 information such as IP addresses, device IDs, and account activity 0:07:59.600 --> 0:08:02.120 to deter whether a device is signed into your account 0:08:02.120 --> 0:08:04.080 as part of your Netflix household. We do not use 0:08:04.120 --> 0:08:08.400 GPS data to try to determine the precise physical location 0:08:08.440 --> 0:08:11.480 of your devices. So basically, if you're traveling, if you've 0:08:11.480 --> 0:08:13.960 got a kid at college, these are all probably use 0:08:14.000 --> 0:08:16.559 cases where it's going to be fine, because the idea 0:08:16.600 --> 0:08:19.000 is that kid from college will bring their laptop back 0:08:19.040 --> 0:08:21.640 to home every once in a while, and maybe you 0:08:21.640 --> 0:08:23.280 have to make a case for the TV there. I'm 0:08:23.320 --> 0:08:26.440 not sure, but the reality is to bring this all home. 0:08:26.920 --> 0:08:29.360 The family member I was talking to said, I said, 0:08:29.400 --> 0:08:30.640 you know what, it's time for you to get your 0:08:30.640 --> 0:08:33.240 own account, and they said, actually, it's a little bit 0:08:33.320 --> 0:08:35.800 cheaper if you continue to pay, but it's eight bucks 0:08:35.840 --> 0:08:38.080 a month, and you can pay for an extra person 0:08:38.160 --> 0:08:41.840 and I will pay you back. I said, all right, 0:08:41.920 --> 0:08:44.000 I guess we can try to do that. So, I 0:08:44.000 --> 0:08:46.680 mean a Netflix account is about sixteen bucks a month 0:08:47.360 --> 0:08:50.280 for the standard one, and so eight is half of that. 0:08:50.320 --> 0:08:53.199 So I guess their reasoning's pretty good. Anyway, if you're 0:08:53.240 --> 0:08:55.800 having those issues with a family member, you do know 0:08:55.840 --> 0:08:58.000 that you can give them their own account. They can 0:08:58.040 --> 0:09:01.280 transfer their profile, or you can just sign up for 0:09:01.280 --> 0:09:03.600 an extra account on your account and pay the extra 0:09:03.640 --> 0:09:05.000 eight bucks. I don't know how I'm gonna ask my 0:09:05.040 --> 0:09:07.160 family member pay me eight bucks a month. I mean, 0:09:07.160 --> 0:09:09.839 come on, that's kind of kind of gonna be tough. 0:09:10.760 --> 0:09:12.800 All right. We got a great show coming up today, 0:09:13.000 --> 0:09:16.280 lots going on, a couple of great guests. Dan Seaffer 0:09:16.360 --> 0:09:19.080 of The Verge is going to join me with his 0:09:19.200 --> 0:09:23.400 review of the Amazon Fire Max eleven tablet. We've got 0:09:23.440 --> 0:09:26.480 food writer Jason Horn. We went to an event were 0:09:26.480 --> 0:09:32.000 we a lab grown muzzarella cheese. Yeah, kind of interesting, 0:09:32.440 --> 0:09:35.040 So we'll talk about that and why they're doing that. 0:09:35.480 --> 0:09:38.360 Then later in the show, we're gonna talk diabetes technology. 0:09:39.000 --> 0:09:43.160 So we've got Justin Easter, founder and host of Diabetes 0:09:43.880 --> 0:09:46.760 I gotta say this right, diabet tech, diabet tech. He 0:09:46.800 --> 0:09:48.880 did a nice play on the words with that. But 0:09:49.000 --> 0:09:52.160 first your questions coming up. Give me a call at 0:09:52.240 --> 0:09:54.680 Triple eight rich one oh one. That's eight eight eight 0:09:54.800 --> 0:09:56.960 seven four to two, four one zero one. I see 0:09:56.960 --> 0:09:59.440 the lines are already lit up, so we'll take some 0:09:59.480 --> 0:10:01.560 of your calls right after this. You are listening to 0:10:02.040 --> 0:10:09.200 rich on Tech. Welcome back to rich on Tech. Rich 0:10:09.280 --> 0:10:13.320 Demiro here hanging out with you talking technology at Triple 0:10:13.320 --> 0:10:16.840 eight rich one oh one. That's eight eight eight seven 0:10:17.000 --> 0:10:20.240 four to two four to one zero one. You got 0:10:20.240 --> 0:10:22.360 a question, you got a comment, Hop on the phone, 0:10:22.679 --> 0:10:26.240 give me a call. I'm all yours. I didn't think 0:10:26.280 --> 0:10:28.000 i'd say that on this show, but you know what, 0:10:28.160 --> 0:10:30.839 sometimes you just do. It just happens. I'm trying to 0:10:30.840 --> 0:10:32.800 get a special guest on the show today too, so 0:10:33.400 --> 0:10:35.079 we'll work on that for a moment. They're getting a 0:10:35.080 --> 0:10:36.840 little shy, but we'll see if we can get them on. 0:10:37.600 --> 0:10:43.200 Let's go to Peter in Amesbury, Massachusetts. Peter, you're on 0:10:43.240 --> 0:10:43.720 with Rich. 0:10:44.440 --> 0:10:45.880 I can't be the special guest. 0:10:46.840 --> 0:10:50.239 Well you're special, but there's there's other special guests. 0:10:50.800 --> 0:10:56.320 Okay. As I told you on the screener, I'm having 0:10:56.360 --> 0:10:59.760 an issue with my phone. Basically it's a smartphone that's 0:10:59.760 --> 0:11:00.680 been with a brick. 0:11:00.760 --> 0:11:05.680 Now, like literally basically I can't well not literally, but 0:11:05.840 --> 0:11:09.360 I think it's I've gone through some issues with you know, 0:11:09.520 --> 0:11:12.640 the settings were maybe wrong, and then the text thing 0:11:12.800 --> 0:11:15.760 wouldn't work at all in certain days, and I discovered 0:11:15.760 --> 0:11:18.280 if you shut it off, let it sit for a 0:11:18.280 --> 0:11:19.800 couple of hours, it would be fine. 0:11:20.760 --> 0:11:24.800 And uh so, bottom line is right now I can 0:11:24.840 --> 0:11:26.680 send a text and get a text, but it doesn't 0:11:26.760 --> 0:11:31.760 keep a record of my what I said, I can 0:11:31.800 --> 0:11:34.120 make a phone call and get a phone call. Nothing 0:11:34.120 --> 0:11:40.200 else works. It's basically becoming a pretty brick. 0:11:40.360 --> 0:11:43.040 So I'm thinking about a new phone, and I'm trying 0:11:43.120 --> 0:11:47.240 to avoid you know, different people. Uh, the person who 0:11:47.280 --> 0:11:51.760 took olf R on Sunday, Leo. I talked to him 0:11:51.920 --> 0:11:55.920 and basically at one point we got to a point 0:11:55.920 --> 0:11:57.880 where it's like, well, there's something to be said for 0:11:57.920 --> 0:12:01.080 a new a phone. Meaning what I here from people 0:12:01.160 --> 0:12:05.760 around me in this area is no samuel an update 0:12:05.880 --> 0:12:08.679 to help your phone. But because your phone is a 0:12:08.679 --> 0:12:12.400 little bit older, guess what, it screws up your phone. 0:12:12.520 --> 0:12:13.800 So you're supposed to run out. 0:12:14.320 --> 0:12:16.640 No, no, no, we don't need you don't need a 0:12:16.679 --> 0:12:18.600 new phone necessarily. What kind of phone are we talking 0:12:18.640 --> 0:12:19.040 about here. 0:12:19.320 --> 0:12:21.480 We're talking about a Samsung S. 0:12:21.440 --> 0:12:25.240 Ten Okay, so that is definitely an older phone, the 0:12:25.280 --> 0:12:27.680 Samsung S ten E. Let's see when that came out, 0:12:27.760 --> 0:12:32.280 Samsung S ten E, the S ten that was in 0:12:32.559 --> 0:12:36.840 twenty nineteen. Okay, so we're talking four years old? Is this? 0:12:37.280 --> 0:12:40.160 So here's what I'd recommend. So nothing's working with the 0:12:40.480 --> 0:12:42.400 Is this this is not a five G phone? Is it? 0:12:42.440 --> 0:12:44.880 Is it a four G. Still it's a four okay, 0:12:44.960 --> 0:12:46.640 So that could be part of the issue is that 0:12:46.679 --> 0:12:48.600 a lot of these networks have moved to five G, 0:12:48.760 --> 0:12:50.200 but four G still works. 0:12:51.520 --> 0:12:51.920 Correct. 0:12:52.040 --> 0:12:54.679 What I think you should do and have you tried this? 0:12:54.840 --> 0:12:58.040 Have you tried a factory reset to sort of start 0:12:58.120 --> 0:12:59.120 fresh on this phone? 0:12:59.600 --> 0:13:00.240 I have not. 0:13:00.440 --> 0:13:04.160 But right now, like even like say apps that you 0:13:04.240 --> 0:13:08.600 have on the phone, you if you say, okay, you 0:13:08.640 --> 0:13:12.760 know updates. Even when I go to say my brother's house, 0:13:12.760 --> 0:13:17.040 which will automatically hop onto the internet, you know, the 0:13:17.360 --> 0:13:19.880 Wi Fi, it won't do anything. 0:13:20.160 --> 0:13:22.640 Okay. So I think I think there's a couple of 0:13:22.679 --> 0:13:25.360 things you should do here. So first off, before you 0:13:25.400 --> 0:13:28.480 do anything, have you tried a network settings reset? 0:13:30.080 --> 0:13:31.520 Are you talking the APM? 0:13:31.800 --> 0:13:35.080 Nope? Network settings? There's a there's a reset of the phone. 0:13:35.520 --> 0:13:39.320 So if you go into the reset menu on your phone, 0:13:39.320 --> 0:13:42.480 So if you go into settings and search reset, there's 0:13:42.600 --> 0:13:46.720 a an option in there that says reset all settings, 0:13:46.840 --> 0:13:51.280 reset network settings, reset accessibility settings. What I would first 0:13:51.320 --> 0:13:54.320 try to do is reset the network settings. What that's 0:13:54.320 --> 0:13:56.600 going to do is that is going to clear out 0:13:56.720 --> 0:14:00.360 all of your settings for your cellular, for your WiFi, 0:14:00.600 --> 0:14:03.240 for your Bluetooth, and then when your phone and then 0:14:03.280 --> 0:14:06.199 restart your phone. Obviously, when you restart your phone, all 0:14:06.200 --> 0:14:08.200 of those things are going to try to reconnect, and 0:14:08.240 --> 0:14:10.079 so you're gonna have to reconnect to Wi Fi. It's 0:14:10.080 --> 0:14:12.160 going to find the cellular network. It's going to download 0:14:12.200 --> 0:14:14.480 those APMs that you talked about that you know, most 0:14:14.480 --> 0:14:16.280 people never really have to deal with on their phone 0:14:16.280 --> 0:14:19.040 because those are set automatically, and it's going to reset 0:14:19.080 --> 0:14:22.400 the Bluetooth settings. Now, if your phone still isn't working, 0:14:22.440 --> 0:14:25.480 if you still can't send and receive data all that 0:14:25.520 --> 0:14:29.040 stuff through Wi Fi, then there's another option that says 0:14:29.080 --> 0:14:32.000 reset all settings, and so now you can go through 0:14:32.040 --> 0:14:35.560 and that will reset your security settings, your language, your accounts, 0:14:35.640 --> 0:14:38.160 all your personal data, all of your settings for your 0:14:38.200 --> 0:14:41.120 downloaded apps. It's kind of like the last thing you 0:14:41.160 --> 0:14:45.840 can do before you actually do a factory reset. Now, 0:14:45.840 --> 0:14:48.720 if that doesn't work, if you get your phone to 0:14:48.800 --> 0:14:51.880 work after that, that's great. So what I'd immediately do 0:14:52.120 --> 0:14:54.200 is do a system update. And I'm looking at the 0:14:54.560 --> 0:14:58.760 latest Verizon update for this phone was in March, So 0:14:58.920 --> 0:15:01.760 depending on the carrier that you have, it seems like 0:15:01.800 --> 0:15:04.320 this phone is still getting a couple of security updates, 0:15:04.320 --> 0:15:07.160 which is pretty good for a four year old phone. 0:15:07.200 --> 0:15:10.040 That's kind of like the breakoff point. The cutoff point 0:15:10.040 --> 0:15:13.800 for phones nowadays is about four years. So if all 0:15:13.880 --> 0:15:15.880 that doesn't work, and you can update your apps and 0:15:15.920 --> 0:15:18.480 you can update your software, because I definitely do a 0:15:18.480 --> 0:15:21.080 software update after that, and by doing that, you go 0:15:21.120 --> 0:15:24.800 into your settings again and you go into let's see 0:15:24.800 --> 0:15:28.120 whereas that settings it says software update, You download and 0:15:28.120 --> 0:15:31.280 install that, make sure you got that working. And then 0:15:31.560 --> 0:15:33.320 if you can't get any of that to work, you 0:15:33.440 --> 0:15:38.920 gotta do the final nuclear option, which is the factory reset. 0:15:39.160 --> 0:15:42.840 And so if you do a factory reset and that 0:15:42.920 --> 0:15:46.400 will reset everything. This will bring your phone back to 0:15:46.480 --> 0:15:48.880 the exact conditions that it was when you got it, 0:15:49.280 --> 0:15:51.800 from the first day you had it, and it will 0:15:51.880 --> 0:15:54.600 start fresh. You're gonna have to reinstall everything. You're gonna 0:15:54.600 --> 0:15:56.920 have to sign into Google and all these different accounts 0:15:56.920 --> 0:15:58.400 that you have in there, so make sure things are 0:15:58.400 --> 0:16:00.640 backed up before you do that. But if your phone 0:16:00.640 --> 0:16:04.520 doesn't work after that, then it is time for a 0:16:04.520 --> 0:16:09.000 new phone. So those are all the steps I would 0:16:09.040 --> 0:16:12.000 take personally, But you can use this phone, I think 0:16:12.120 --> 0:16:14.640 for another year. So if you get all those things 0:16:14.720 --> 0:16:17.800 to work, unless there is a physical problem with the 0:16:19.360 --> 0:16:22.960 hardware on this phone, then you should still be able 0:16:22.960 --> 0:16:25.120 to use it, so it should still be supported at 0:16:25.120 --> 0:16:27.280 this point. All right, great question, Pete. Thanks so much. 0:16:27.320 --> 0:16:29.760 And uh, I know everyone likes to just say get 0:16:29.760 --> 0:16:31.440 a new phone, get a new phone. We live in 0:16:31.480 --> 0:16:33.920 the culture here in America just throw it out, toss 0:16:33.920 --> 0:16:36.800 it away, get a new one when things go wrong. 0:16:36.880 --> 0:16:39.120 You don't necessarily need to do that. These things are 0:16:39.160 --> 0:16:43.400 built much much better these days, and they last much longer, 0:16:43.440 --> 0:16:46.840 and sometimes it's really just a software issue. Thanks for 0:16:46.880 --> 0:16:49.520 the call, all right, Hop on the line, triple eight 0:16:49.680 --> 0:16:52.040 Rich one O one eight eight eight seven four to 0:16:52.040 --> 0:16:55.280 two four one zero one. Coming up next, we've got 0:16:55.440 --> 0:16:59.120 Dan Seffert, deputy editor at The Verge. He is going 0:16:59.160 --> 0:17:01.280 to join us to have of his review of the 0:17:01.360 --> 0:17:06.480 Amazon Fire Max eleven tablet. You are listening to Rich 0:17:06.520 --> 0:17:15.760 on Tech. Joining me now is Dan Seffert, deputy editor 0:17:15.800 --> 0:17:20.480 at The Verge. He recently reviewed the Amazon Fire Max 0:17:20.560 --> 0:17:23.920 eleven tablet. This is Amazon's latest tablet. I've got one 0:17:24.000 --> 0:17:26.440 right here so we can compare notes. Dan, Let's get 0:17:26.440 --> 0:17:28.439 straight to the review. Thanks for joining me today. I 0:17:28.440 --> 0:17:32.120 do appreciate it fire Max eleven. This on paper had 0:17:32.160 --> 0:17:35.120 a lot of promise for me, but your headline kind 0:17:35.119 --> 0:17:38.120 of says it all not the productivity tablet you're looking for, 0:17:38.800 --> 0:17:42.320 So kind of give me the kind of your synopsis 0:17:42.359 --> 0:17:43.480 of your review of this thing. 0:17:44.400 --> 0:17:46.600 Yeah, So, I mean I would agree with you in 0:17:46.640 --> 0:17:49.159 that it held a lot of promise on paper. This 0:17:49.320 --> 0:17:53.080 is like Amazon's brand new tablet. It's got their fastest 0:17:53.119 --> 0:17:55.479 processor they'd ever put in a tablet. It's the nicest 0:17:55.520 --> 0:17:57.800 hardware they've used on a tablet in a long time. 0:17:58.280 --> 0:18:04.119 So it's like markedly better looking than the lower tier 0:18:04.440 --> 0:18:07.880 Amazon tablets that we're familiar with. But once you get 0:18:07.920 --> 0:18:10.719 like past those first looks and you start using it, 0:18:11.040 --> 0:18:14.639 you realize that it is effectively the exact same experience. 0:18:14.720 --> 0:18:17.399 And the problem that I've had with Amazon tablets for 0:18:17.440 --> 0:18:19.880 a long time, especially ones that are kind of trying 0:18:19.880 --> 0:18:24.359 to market as beyond just basic media consumption but for 0:18:24.480 --> 0:18:27.640 productivity and stuff like that Amazon's selling this as a 0:18:27.720 --> 0:18:31.440 bundle with the keyboard and the stylists and things like that, 0:18:31.960 --> 0:18:34.760 is that Amazon doesn't build any of the software that's 0:18:34.800 --> 0:18:37.399 necessary to make all use of all of that, so 0:18:37.440 --> 0:18:40.120 it's very hard to like kind of actually get work 0:18:40.160 --> 0:18:42.439 done on this when you don't have the apps or 0:18:42.520 --> 0:18:45.359 services that you might be looking for or accustomed to. 0:18:45.760 --> 0:18:48.400 Yeah, so you might save half the price of buying 0:18:48.480 --> 0:18:51.639 an iPad is similarly equipped. But then all of a sudden, 0:18:51.640 --> 0:18:53.600 you get this thing and you're like, wait a second, 0:18:53.760 --> 0:18:57.080 I okay, So Office is installed on this thing as 0:18:57.080 --> 0:19:00.639 a ninety day free trial Microsoft three sixty five. But 0:19:01.080 --> 0:19:03.480 it's one of those things where it's just it doesn't 0:19:03.600 --> 0:19:05.720 feel like a tablet where you're meant to do work 0:19:05.760 --> 0:19:07.600 on it. It feels like a tablet where you're meant 0:19:07.600 --> 0:19:12.760 to watch movies, read books, and basically try not to 0:19:12.800 --> 0:19:15.800 do much else because it's just it's a very frustrating 0:19:15.840 --> 0:19:17.280 operating system. Let's put it that way. 0:19:17.359 --> 0:19:17.560 Yeah. 0:19:18.080 --> 0:19:20.919 Yeah, And you can see that right from the home screen, 0:19:21.040 --> 0:19:24.480 right like when you. Amazon's had the same basic homescreen 0:19:24.520 --> 0:19:26.960 on its tablet for I don't know how many years now, 0:19:27.160 --> 0:19:30.879 but it's effectively just kind of like showing you things 0:19:30.920 --> 0:19:33.439 to watch, things to read, and things to buy from Amazon. 0:19:33.680 --> 0:19:37.879 It's horrible. It's absolutely horrible. I'll just say it. Here's 0:19:37.880 --> 0:19:41.240 the thing with this tablet if they had a nice 0:19:41.400 --> 0:19:44.840 clean version of Android installed on this tablet, it would 0:19:44.880 --> 0:19:48.359 be incredible. And if you can install the apps that 0:19:48.400 --> 0:19:49.720 you want. The first thing I did was try to 0:19:49.720 --> 0:19:52.120 install Chrome. Guess what you can't. I mean, you could 0:19:52.119 --> 0:19:55.120 probably sideload it somehow, But the average person that's buying 0:19:55.200 --> 0:19:57.040 this tablet is not trying to sideload this thing. 0:19:57.080 --> 0:19:59.880 I don't think, right exactly, Yeah, I agree with either. 0:20:00.520 --> 0:20:03.600 So, I mean the apps, and so Amazon has their 0:20:03.640 --> 0:20:06.320 own app store, They've got their own software, and it's 0:20:06.440 --> 0:20:10.399 all geared towards selling you or helping you watch Prime Video, 0:20:10.520 --> 0:20:15.280 any Amazon product. So why are they so protective of this? 0:20:15.400 --> 0:20:17.920 Like why couldn't they just make this better and still 0:20:17.960 --> 0:20:18.760 sell a lot of them? 0:20:19.640 --> 0:20:23.640 So I think it's a multi pronged problem for Amazon. One, 0:20:23.840 --> 0:20:26.440 I think their business model just kind of leads them 0:20:26.600 --> 0:20:29.199 to this type of product, because their business model is 0:20:29.280 --> 0:20:32.800 really not making money on the hardware that they're selling you. 0:20:32.840 --> 0:20:36.000 It's making money on the books that you're buying. And 0:20:36.119 --> 0:20:38.399 like you mentioned, the Prime subscription that you pay for 0:20:38.480 --> 0:20:41.040 to get Prime Video or the other thing that is 0:20:41.080 --> 0:20:44.199