1 00:00:00,240 --> 00:00:02,400 Speaker 1: Ron An Aian, it's hard to get to and if 2 00:00:02,440 --> 00:00:04,880 Speaker 1: it's in the worst possible place to be repaired, that's 3 00:00:05,040 --> 00:00:07,840 Speaker 1: probably what's wrong, because that's how Murphy's Law always works. 4 00:00:07,840 --> 00:00:20,120 Speaker 1: And someday I'm going to catch up to Murphy bites 5 00:00:23,480 --> 00:00:25,759 Speaker 1: the Car Doctor. It would be ideal if you could 6 00:00:25,760 --> 00:00:28,440 Speaker 1: find a repair shop that has an exchanger. But if 7 00:00:28,440 --> 00:00:30,080 Speaker 1: you're going to do this yourself, it's going to be 8 00:00:30,160 --> 00:00:32,720 Speaker 1: drained the radiator. Pull hoses off of it, try and 9 00:00:32,760 --> 00:00:34,960 Speaker 1: get as much cooling out of it as possible, but 10 00:00:35,080 --> 00:00:38,000 Speaker 1: keep in mind, without a coolant exchanger, you're never going 11 00:00:38,080 --> 00:00:39,960 Speaker 1: to get everything out of the engine block. 12 00:00:40,080 --> 00:00:43,720 Speaker 2: Welcome to the radio home of ron Anian the Car Doctor. 13 00:00:44,000 --> 00:00:47,120 Speaker 2: Since nineteen ninety one, this is where car owners the 14 00:00:47,159 --> 00:00:51,440 Speaker 2: world overturned to for their definitive opinion on automotive repair. 15 00:00:51,920 --> 00:00:54,880 Speaker 2: If your mechanics giving you a busy signal, pick up the. 16 00:00:54,840 --> 00:00:56,000 Speaker 1: Phone and call in. 17 00:00:56,480 --> 00:00:57,959 Speaker 2: The garage doors. 18 00:00:57,760 --> 00:00:59,800 Speaker 1: Are open, but I am here to take your calls 19 00:01:00,080 --> 00:01:02,280 Speaker 1: at eighty five five five six oh ninety nine hundred 20 00:01:02,360 --> 00:01:03,520 Speaker 1: and now he. 21 00:01:06,080 --> 00:01:06,440 Speaker 2: Running. 22 00:01:07,640 --> 00:01:09,800 Speaker 1: You know it's gonna be a really great week at 23 00:01:09,800 --> 00:01:13,760 Speaker 1: the shop. When Monday morning, eight twenty two, you've already 24 00:01:13,800 --> 00:01:16,319 Speaker 1: got the repair of the week set for the weekend 25 00:01:16,400 --> 00:01:18,520 Speaker 1: radio show. Hello and welcome Ron Nanny and the Car 26 00:01:18,560 --> 00:01:20,920 Speaker 1: Doctor rolling along here at eight five five five six 27 00:01:21,040 --> 00:01:23,680 Speaker 1: zero nine nine zero zero, here to take your calls 28 00:01:23,680 --> 00:01:26,640 Speaker 1: and solve your problems, because that's what the car Doctor does. 29 00:01:27,040 --> 00:01:29,480 Speaker 1: I'm here to answer your car questions and help you 30 00:01:29,560 --> 00:01:32,400 Speaker 1: with your car problem. Because I just got done doing 31 00:01:32,440 --> 00:01:35,080 Speaker 1: a five day stint this week at ri Automotive. I'll 32 00:01:35,120 --> 00:01:37,320 Speaker 1: be there next week, and I'll be there for every 33 00:01:37,319 --> 00:01:39,759 Speaker 1: week thereafter, as long as the Good Lord is willing, 34 00:01:39,920 --> 00:01:42,560 Speaker 1: because I have to be because judging by what came 35 00:01:42,600 --> 00:01:45,720 Speaker 1: in the door this week Monday at eight twenty two am, 36 00:01:45,800 --> 00:01:49,040 Speaker 1: there's not many left. And I hate the way that sounds, 37 00:01:49,040 --> 00:01:51,320 Speaker 1: but it's just the way I feel at this moment 38 00:01:51,360 --> 00:01:54,960 Speaker 1: because of the emotion behind this repair. Two thousand and 39 00:01:55,000 --> 00:01:58,040 Speaker 1: three Dodge Durango rolled in. The engine had failed that 40 00:01:58,120 --> 00:02:01,880 Speaker 1: it failed back in May of this year, and it 41 00:02:01,960 --> 00:02:05,720 Speaker 1: took the repair shop five and a half months to 42 00:02:05,800 --> 00:02:09,000 Speaker 1: get the pieces all back together. It was like all 43 00:02:09,040 --> 00:02:10,919 Speaker 1: the King's horses and all the King's men trying to 44 00:02:10,960 --> 00:02:15,880 Speaker 1: put Humpty Dumpty together again. Turns out that part of 45 00:02:15,880 --> 00:02:17,560 Speaker 1: what I had to do this Monday morning, and for 46 00:02:17,639 --> 00:02:20,840 Speaker 1: all this week was look over the previous repair. What 47 00:02:21,000 --> 00:02:24,840 Speaker 1: did that repair shop do or not do? In which 48 00:02:24,880 --> 00:02:27,400 Speaker 1: case it's pretty easy because sometimes they just don't do 49 00:02:27,480 --> 00:02:30,320 Speaker 1: a lot. In this case, they actually did get it 50 00:02:30,360 --> 00:02:32,280 Speaker 1: back together. I give them that much credit. And most 51 00:02:32,320 --> 00:02:34,280 Speaker 1: of the parts were there and they were all pretty tight. 52 00:02:34,880 --> 00:02:38,480 Speaker 1: Wasn't a few things falling off, but not terrible. Of course, 53 00:02:38,520 --> 00:02:41,200 Speaker 1: the ground strap that was supposed to go from the 54 00:02:41,200 --> 00:02:43,640 Speaker 1: firewall to the back of the engine block that somehow 55 00:02:43,639 --> 00:02:47,400 Speaker 1: fell down between the engine and the transmission was sticking 56 00:02:47,440 --> 00:02:51,200 Speaker 1: out through the dust shield in the trans cover, rubbing 57 00:02:51,320 --> 00:02:54,240 Speaker 1: up against the flywheel as the engine ran. Yeah, that's 58 00:02:54,320 --> 00:02:55,919 Speaker 1: kind of not in the right place, and I'm gonna 59 00:02:55,960 --> 00:02:57,600 Speaker 1: have to do something with that because at some point 60 00:02:57,720 --> 00:03:00,080 Speaker 1: that ground strap pinched between the engine block and the 61 00:03:00,120 --> 00:03:03,239 Speaker 1: trans may affect front pump life of the transmission, depending 62 00:03:03,320 --> 00:03:05,680 Speaker 1: upon how accurate you want to be, and let's face it, 63 00:03:05,680 --> 00:03:08,640 Speaker 1: we're trying to be accurate. But the part that got 64 00:03:08,720 --> 00:03:13,800 Speaker 1: me was they focused on doing the engine that it 65 00:03:13,919 --> 00:03:19,280 Speaker 1: needed that it imploded, and they missed everything else it needed. Breaks. 66 00:03:19,639 --> 00:03:21,800 Speaker 1: It had a check engine light on, it had an 67 00:03:21,800 --> 00:03:26,400 Speaker 1: airbag light on It needed so far is about six 68 00:03:26,520 --> 00:03:30,200 Speaker 1: thousand dollars worth of work. But their focus was, Hey, 69 00:03:30,200 --> 00:03:31,919 Speaker 1: we're going to do the engine because the engine is 70 00:03:31,919 --> 00:03:34,360 Speaker 1: the only thing that's blown up at this point, and 71 00:03:34,400 --> 00:03:36,800 Speaker 1: that's really what we need to do, and that's really 72 00:03:36,800 --> 00:03:38,880 Speaker 1: what gets me. And then they can't even do that right. 73 00:03:38,920 --> 00:03:41,200 Speaker 1: They do it so bad. It takes five and a 74 00:03:41,280 --> 00:03:43,800 Speaker 1: half months, and they develop a customer that'll never go 75 00:03:43,920 --> 00:03:47,840 Speaker 1: back there and put another stink on a business that well, 76 00:03:48,440 --> 00:03:50,640 Speaker 1: it sort of smells like New Jersey at low tide, 77 00:03:50,680 --> 00:03:52,400 Speaker 1: and I can say that I live in New Jersey. 78 00:03:54,200 --> 00:03:58,240 Speaker 1: I'm really surprised at what's in this industry. You think 79 00:03:58,280 --> 00:04:00,200 Speaker 1: it's getting better and then you see a vehicle like 80 00:04:00,240 --> 00:04:02,400 Speaker 1: this and you say why. Before I went on the 81 00:04:02,400 --> 00:04:06,160 Speaker 1: air today, my daughter, the grad school student, called and 82 00:04:06,200 --> 00:04:08,880 Speaker 1: she was telling me this story about she was in 83 00:04:08,960 --> 00:04:15,160 Speaker 1: CVS last night and the cashier at CVS was just 84 00:04:15,200 --> 00:04:17,279 Speaker 1: in a talkative mood, she said, and he just somehow 85 00:04:17,320 --> 00:04:19,680 Speaker 1: seemed to pour his life story out to me. I'm 86 00:04:19,720 --> 00:04:22,039 Speaker 1: not sure why, dad, And I said, well, I think 87 00:04:22,080 --> 00:04:24,440 Speaker 1: that's because it's that you're in grad school and you've 88 00:04:24,480 --> 00:04:26,719 Speaker 1: got that look of somebody who listens. Because you're going 89 00:04:26,720 --> 00:04:29,720 Speaker 1: into family and marital counseling. You know you're going you're 90 00:04:29,760 --> 00:04:33,920 Speaker 1: gonna be a psychiatrist, a physiochiatrist or a psychologist one 91 00:04:33,920 --> 00:04:37,360 Speaker 1: of the toe, and you're gonna have that ability to 92 00:04:37,400 --> 00:04:38,920 Speaker 1: listen to people, and you kind of have that look 93 00:04:38,960 --> 00:04:41,080 Speaker 1: on your face. And she said, you know, Dad, he 94 00:04:41,200 --> 00:04:44,479 Speaker 1: told me this story about how happy he was to 95 00:04:44,560 --> 00:04:47,560 Speaker 1: be a cashier here at CVS because his previous job, 96 00:04:47,960 --> 00:04:50,400 Speaker 1: he'd been an auto mechanic, and he was really proud 97 00:04:50,440 --> 00:04:53,320 Speaker 1: of the fact that he was the worst auto mechanic 98 00:04:53,400 --> 00:04:56,760 Speaker 1: he ever knew. He put brake pads on wrong, he 99 00:04:56,800 --> 00:05:01,400 Speaker 1: didn't tighten wheels, tires fell off cars, oil leaked after 100 00:05:01,440 --> 00:05:05,080 Speaker 1: he changed the oil, and he said it took a while, 101 00:05:05,120 --> 00:05:08,320 Speaker 1: but finally the BMW dealership fired me. And I'm thinking 102 00:05:08,360 --> 00:05:09,919 Speaker 1: two things here. How long does it take for a 103 00:05:09,920 --> 00:05:14,240 Speaker 1: BMW dealer'll fire somebody that's obviously inempt And then why 104 00:05:14,240 --> 00:05:16,640 Speaker 1: is CBS putting this guy in charge accounting money and 105 00:05:16,680 --> 00:05:18,960 Speaker 1: talking to people? Is the face of the business doesn't 106 00:05:18,960 --> 00:05:22,320 Speaker 1: make any sense to me. But the point is, this 107 00:05:22,600 --> 00:05:26,400 Speaker 1: isn't a business where you can really be proud that 108 00:05:26,440 --> 00:05:29,240 Speaker 1: you're an idiot that you don't do your job right, 109 00:05:29,640 --> 00:05:34,960 Speaker 1: because this business risks people's lives every day. If you 110 00:05:35,040 --> 00:05:39,520 Speaker 1: don't fix that car properly, somebody could die, a wheel 111 00:05:39,560 --> 00:05:43,320 Speaker 1: could fall off, breaks could fail, problems do exist, not 112 00:05:43,400 --> 00:05:46,560 Speaker 1: to mention the damage to the industry of everybody else 113 00:05:46,600 --> 00:05:49,280 Speaker 1: out there that's really hard working and trying to do 114 00:05:49,360 --> 00:05:53,240 Speaker 1: their job and make a living. And then every once 115 00:05:53,279 --> 00:05:55,000 Speaker 1: in a while, and it seems like it's more often 116 00:05:55,040 --> 00:05:58,320 Speaker 1: than not lately, somebody comes along to stink the place up. 117 00:05:59,760 --> 00:06:02,400 Speaker 1: The problem with the repair shop that took five months 118 00:06:02,680 --> 00:06:05,159 Speaker 1: to put this car back together with most of its 119 00:06:05,160 --> 00:06:11,839 Speaker 1: parts is there because they're not committed to keeping up. 120 00:06:12,839 --> 00:06:15,599 Speaker 1: They're what I call part timers. They're working full time, 121 00:06:15,800 --> 00:06:19,440 Speaker 1: but they're part time efforts in the industry. The majority 122 00:06:19,480 --> 00:06:23,479 Speaker 1: of people in this industry are full timers. They're the 123 00:06:23,520 --> 00:06:26,559 Speaker 1: ones that they're working at twenty four to seven because 124 00:06:26,600 --> 00:06:29,000 Speaker 1: there's so much information out there, they've got to do 125 00:06:29,040 --> 00:06:32,119 Speaker 1: it twenty four to seven. I went to the deli 126 00:06:32,160 --> 00:06:34,480 Speaker 1: this morning, and not that deli. I went to a 127 00:06:34,480 --> 00:06:37,080 Speaker 1: different deli actually this was yesterday morning. Stopped and I 128 00:06:37,120 --> 00:06:41,360 Speaker 1: picked up coffee for the boys and some sandwiches and 129 00:06:42,279 --> 00:06:46,039 Speaker 1: we were talking about something and new guy on the 130 00:06:46,080 --> 00:06:49,680 Speaker 1: counter and he heard, oh, yeah, you're an auto mechanic. Yeah, 131 00:06:50,160 --> 00:06:52,159 Speaker 1: he goes good business. You can make a lot of money. 132 00:06:53,160 --> 00:06:55,599 Speaker 1: And I said, really you think so he goes, oh, sure, 133 00:06:56,240 --> 00:07:00,400 Speaker 1: he goes repair shops are just money machines. And I 134 00:07:00,440 --> 00:07:02,919 Speaker 1: sat there and I said, yeah, but think of the 135 00:07:02,960 --> 00:07:06,640 Speaker 1: dedication involved. He goes, why what dedication is there? And 136 00:07:07,360 --> 00:07:10,640 Speaker 1: you know, that's part of the problem. And I'll say 137 00:07:10,640 --> 00:07:12,560 Speaker 1: it like this, like I've always said it for so 138 00:07:12,680 --> 00:07:15,280 Speaker 1: many years, whether I was on radio or not. Auto 139 00:07:15,320 --> 00:07:18,640 Speaker 1: repairs a very exacting task. You know, you've got to 140 00:07:18,720 --> 00:07:21,600 Speaker 1: hit that little white ball ten out of ten times. 141 00:07:21,600 --> 00:07:24,680 Speaker 1: Nobody pays a baseball or nobody pays an auto mechanic 142 00:07:25,320 --> 00:07:27,720 Speaker 1: to be a three hundred hitter like they do in baseball. 143 00:07:28,680 --> 00:07:31,720 Speaker 1: And that's something really you have to think about. In 144 00:07:31,760 --> 00:07:34,640 Speaker 1: the case of this Dodge Durango, they didn't even get 145 00:07:34,680 --> 00:07:37,320 Speaker 1: up the plate, and when they did they finally struck out. 146 00:07:37,520 --> 00:07:39,200 Speaker 1: They got a foul tip. They got the car out 147 00:07:39,200 --> 00:07:43,120 Speaker 1: of the shop, but they took so long to work 148 00:07:43,160 --> 00:07:45,920 Speaker 1: on the car the customer will never go back. And 149 00:07:46,120 --> 00:07:49,880 Speaker 1: they shot themselves in the foot by missing the other 150 00:07:49,960 --> 00:07:54,640 Speaker 1: repair work. The vehicle needed breaks, tires, a fuel tank 151 00:07:54,720 --> 00:07:57,240 Speaker 1: because of the check engine light that was on, an 152 00:07:57,280 --> 00:08:00,400 Speaker 1: airbag light that I've yet to diagnose it get that 153 00:08:00,440 --> 00:08:02,400 Speaker 1: far yet. I spend two thirds of my week on 154 00:08:02,440 --> 00:08:05,040 Speaker 1: this truck. I'm kind of working through. It's my restoration. 155 00:08:06,240 --> 00:08:08,480 Speaker 1: And in the end, whoever's running that business that did 156 00:08:08,520 --> 00:08:11,560 Speaker 1: the engine, well, they kind of shot themselves they you know, 157 00:08:11,680 --> 00:08:13,080 Speaker 1: cause I got to tell you, I get up and 158 00:08:13,120 --> 00:08:15,200 Speaker 1: go to work every day to make a living. I 159 00:08:15,240 --> 00:08:17,000 Speaker 1: don't go there to practice. I don't go there to 160 00:08:17,920 --> 00:08:20,480 Speaker 1: fool around. It's a job. To me, it's a career. 161 00:08:20,880 --> 00:08:22,760 Speaker 1: And I don't think anybody listened to this broadcast that 162 00:08:22,800 --> 00:08:24,720 Speaker 1: has to work for a living does the same. I 163 00:08:24,760 --> 00:08:26,640 Speaker 1: think everybody out there is working hard trying to make 164 00:08:26,680 --> 00:08:32,440 Speaker 1: it work, and sometimes you just looking and say why. 165 00:08:33,040 --> 00:08:34,520 Speaker 1: And the scary part to me is we let these 166 00:08:34,559 --> 00:08:37,360 Speaker 1: people vote and reproduce eight five five five six zero 167 00:08:37,480 --> 00:08:39,200 Speaker 1: nine nine zero zero. IM running any of the car 168 00:08:39,240 --> 00:08:41,640 Speaker 1: Doctor here to answer any of your questions that you 169 00:08:41,720 --> 00:08:44,200 Speaker 1: might have regarding your automobile. The website for this radio 170 00:08:44,240 --> 00:08:47,760 Speaker 1: show is Cardoctorshow dot com. There's more information there via 171 00:08:47,800 --> 00:08:50,480 Speaker 1: tune in and iHeart dot com. You can download podcasts 172 00:08:50,800 --> 00:08:53,160 Speaker 1: iHeart and iTunes as well, and if you need me 173 00:08:53,280 --> 00:08:55,480 Speaker 1: during the week, I'm Ron at Card Doctor show coming 174 00:08:55,559 --> 00:08:57,360 Speaker 1: up down around the bottom of the hour, little bit 175 00:08:57,400 --> 00:08:59,679 Speaker 1: of a surprise. We're gonna talk too well. I don't 176 00:08:59,679 --> 00:09:02,040 Speaker 1: want to give too much away. Let's just say, if 177 00:09:02,080 --> 00:09:05,240 Speaker 1: you like frozen dessert treats, you want to stick around 178 00:09:05,240 --> 00:09:07,480 Speaker 1: for the two thirty or the down at the bottom 179 00:09:07,480 --> 00:09:08,760 Speaker 1: of the hour interview because we're going to talk to 180 00:09:08,760 --> 00:09:10,960 Speaker 1: a gentleman something a little bit different for the Car Doctor. 181 00:09:11,160 --> 00:09:13,800 Speaker 1: In our second hour, we're going to be talking to 182 00:09:13,840 --> 00:09:16,920 Speaker 1: the folks from all data I believe today and we're 183 00:09:16,960 --> 00:09:18,360 Speaker 1: going to talk a little bit about what's new out 184 00:09:18,400 --> 00:09:20,439 Speaker 1: there in the information world. We are giving away a 185 00:09:20,480 --> 00:09:23,720 Speaker 1: fifty dollars gift card to Ailey Autoparts this week, So 186 00:09:23,880 --> 00:09:26,560 Speaker 1: when you're thinking about car maintenance and repairs, think about 187 00:09:26,559 --> 00:09:28,480 Speaker 1: the folks from Ariiley Autoparts. We're going to be giving 188 00:09:28,480 --> 00:09:30,520 Speaker 1: away a fifty dollar gift card that's coming out of 189 00:09:30,520 --> 00:09:33,360 Speaker 1: the gift closet. Decision of the judge Fast Harry is 190 00:09:33,400 --> 00:09:36,280 Speaker 1: final as we entertain your calls this week, So give 191 00:09:36,320 --> 00:09:37,800 Speaker 1: us a call at eighty five to five five six 192 00:09:37,920 --> 00:09:40,120 Speaker 1: zero nine nine zero zero. I'm ronnin Ady and the 193 00:09:40,160 --> 00:10:09,800 Speaker 1: Car Doctor. I'm back right after this. Hey, welcome back 194 00:10:10,200 --> 00:10:11,839 Speaker 1: leaning the Car Doctor. Here, let's kick up in the 195 00:10:11,840 --> 00:10:15,280 Speaker 1: garage doors and doors and welcome back Bob Philsburgh, New Jersey. Robert, 196 00:10:15,320 --> 00:10:17,040 Speaker 1: Welcome to the Car Doctor. Sure, welcome back to the 197 00:10:17,080 --> 00:10:17,560 Speaker 1: car Doctor. 198 00:10:17,960 --> 00:10:19,280 Speaker 3: Yeah, good afternoon. 199 00:10:19,400 --> 00:10:20,440 Speaker 1: How are you? What's going on? 200 00:10:21,559 --> 00:10:24,160 Speaker 3: This? Out of a three the three point two v 201 00:10:24,240 --> 00:10:27,600 Speaker 3: R six. I got a check engine light, okay, and 202 00:10:27,880 --> 00:10:32,280 Speaker 3: it's a P zero zero six eight and uh this 203 00:10:32,360 --> 00:10:34,080 Speaker 3: week I'm going to have it looked at though. But 204 00:10:34,400 --> 00:10:38,760 Speaker 3: they talk about possible a dirty throttle body, a mass 205 00:10:38,800 --> 00:10:42,040 Speaker 3: airflow censor, if you could clean it and vacuum leaks 206 00:10:42,240 --> 00:10:44,800 Speaker 3: and stuff. Now I would what would be your approach? 207 00:10:45,360 --> 00:10:48,040 Speaker 1: Well, you know I would obviously, Yeah, what the what 208 00:10:48,120 --> 00:10:53,199 Speaker 1: the concern here is, we're seeing a problem with the 209 00:10:53,240 --> 00:10:57,240 Speaker 1: throttle position is out of kilter, so to speak, in 210 00:10:57,280 --> 00:11:00,520 Speaker 1: relation to it's it's flowing more air than the expect 211 00:11:00,559 --> 00:11:02,440 Speaker 1: it to based on the angle of the throttle plate. 212 00:11:03,200 --> 00:11:05,360 Speaker 1: So you know, you're gonna look at fuel trim, You're 213 00:11:05,360 --> 00:11:07,920 Speaker 1: gonna look for vacuum leaks, You're gonna go do a basic, Yeah, 214 00:11:08,000 --> 00:11:11,520 Speaker 1: throttle body cleaning and try to do some resets and 215 00:11:11,559 --> 00:11:14,680 Speaker 1: adjustments as a starting point. Not a common failure, Bob 216 00:11:14,760 --> 00:11:17,280 Speaker 1: hasn't come across my plate all that much. I've seen 217 00:11:17,320 --> 00:11:20,120 Speaker 1: one or two cases of it actually on Volkswagens more 218 00:11:20,160 --> 00:11:23,480 Speaker 1: than Audi's in the Volkswagen version of that fault. But 219 00:11:24,240 --> 00:11:25,800 Speaker 1: you know, you gotta let them do their thing. They're 220 00:11:25,840 --> 00:11:27,360 Speaker 1: not they're not lying to you. It doesn't sound like 221 00:11:27,400 --> 00:11:28,959 Speaker 1: they're handing you any bologna at this point. 222 00:11:29,280 --> 00:11:32,559 Speaker 3: Yeah, Now, what about cleaning the mass airflow sensor. They 223 00:11:32,600 --> 00:11:37,760 Speaker 3: have a certain type of chemical that you can use 224 00:11:37,800 --> 00:11:39,400 Speaker 3: on that. Does that hurt them? No? 225 00:11:39,640 --> 00:11:43,240 Speaker 1: And it depends on the chemical and it also and listen, 226 00:11:43,280 --> 00:11:46,440 Speaker 1: the way I approach mass airflow sensor cleaning is I 227 00:11:46,480 --> 00:11:48,520 Speaker 1: get to that part of the diagnosis, I just I 228 00:11:48,600 --> 00:11:50,440 Speaker 1: just don't do it at random because I don't like 229 00:11:50,480 --> 00:11:53,880 Speaker 1: to what's the word I'm looking for ingest chemicals into 230 00:11:53,880 --> 00:11:56,960 Speaker 1: a vehicle unless I really have to, Right, Okay, So 231 00:11:57,200 --> 00:11:59,280 Speaker 1: when I get to that point where as part of 232 00:11:59,280 --> 00:12:03,079 Speaker 1: the diagnos I've said that, yeah, this points towards mass 233 00:12:03,080 --> 00:12:07,880 Speaker 1: airflow sensor, This points towards it as a possible fault, right, 234 00:12:07,920 --> 00:12:11,000 Speaker 1: and I'll explained to somebody and say, hey, Bob, listen, 235 00:12:11,040 --> 00:12:13,520 Speaker 1: we're at that seventy eighty percentile where we've got a 236 00:12:13,520 --> 00:12:16,760 Speaker 1: mass airflow fault. I can buy a new one, which 237 00:12:16,760 --> 00:12:18,920 Speaker 1: I'm guessing for this car is a few is a 238 00:12:18,960 --> 00:12:22,120 Speaker 1: few cocoas. I'm sure they're not cheap. Or I can 239 00:12:22,200 --> 00:12:25,640 Speaker 1: try cleaning it, and I will try to get customer 240 00:12:25,800 --> 00:12:28,040 Speaker 1: approval beforehand, you know, tell them listen, it's five six 241 00:12:28,120 --> 00:12:30,440 Speaker 1: hundred dollars for a mass airflow, or we can try 242 00:12:30,480 --> 00:12:33,000 Speaker 1: cleaning it for seventy five whatever it is, and in 243 00:12:33,000 --> 00:12:34,880 Speaker 1: which case, if it works, fine, If it doesn't, we're 244 00:12:34,880 --> 00:12:37,440 Speaker 1: going to buy a mass airflow anyway, just to see 245 00:12:37,480 --> 00:12:40,480 Speaker 1: what sort of reaction we get. Mass airflow sensor cleaning 246 00:12:40,559 --> 00:12:42,960 Speaker 1: is a case by case basis. In my eyes, I 247 00:12:42,960 --> 00:12:46,480 Speaker 1: don't just blindly do it because there's a lot of 248 00:12:46,520 --> 00:12:50,480 Speaker 1: delicate electronics inside of a mass airflow sensor. Does the car? 249 00:12:50,600 --> 00:12:53,480 Speaker 1: Does the car idle any higher than normal? Bob? 250 00:12:53,920 --> 00:12:57,040 Speaker 3: No, not really a fact that doesn't. The only thing 251 00:12:57,080 --> 00:12:59,000 Speaker 3: that it seems to do is when you first start 252 00:12:59,040 --> 00:13:01,640 Speaker 3: it up, there's a little bit of a shake. But 253 00:13:01,679 --> 00:13:03,320 Speaker 3: when this thing idle is I got to look at 254 00:13:03,360 --> 00:13:06,920 Speaker 3: the tact to see if it's still running right. But now, 255 00:13:06,960 --> 00:13:09,600 Speaker 3: when you let the throttle body, do you physically take 256 00:13:09,640 --> 00:13:11,200 Speaker 3: it off the car and clean it. 257 00:13:11,200 --> 00:13:14,959 Speaker 1: It would be nice if you could, yeah, because it's 258 00:13:15,040 --> 00:13:17,680 Speaker 1: right there. Way to do it, it depends again, it 259 00:13:17,760 --> 00:13:19,920 Speaker 1: depends on the car. On that car, Yeah, I probably 260 00:13:19,920 --> 00:13:21,880 Speaker 1: would because it's easier to get behind. You can turn 261 00:13:21,920 --> 00:13:23,960 Speaker 1: it upside down, it's easier to hold it in. And 262 00:13:24,280 --> 00:13:27,680 Speaker 1: the thing I like about doing off car throttle body cleaning, 263 00:13:28,120 --> 00:13:30,120 Speaker 1: if I can deal with that, if I can get 264 00:13:30,160 --> 00:13:33,720 Speaker 1: to it easy enough, is I can be I don't 265 00:13:33,760 --> 00:13:36,360 Speaker 1: have to let the car ingest Again. I'm using that 266 00:13:36,400 --> 00:13:38,239 Speaker 1: word a lot of chemicals. 267 00:13:39,240 --> 00:13:39,440 Speaker 4: You know. 268 00:13:39,480 --> 00:13:41,440 Speaker 1: It's funny. I'll be in another shop and I'll watch 269 00:13:41,440 --> 00:13:44,880 Speaker 1: somebody clean a throttle body, and I think the text 270 00:13:45,160 --> 00:13:48,679 Speaker 1: some of the texts think that the more cans they use, 271 00:13:48,760 --> 00:13:52,200 Speaker 1: the cleaner it must get. Where you can be just 272 00:13:52,240 --> 00:13:56,880 Speaker 1: as effective. We actually have wooden handled long Q tips 273 00:13:57,320 --> 00:14:00,080 Speaker 1: in the shop where will give a little bit of 274 00:14:00,080 --> 00:14:05,640 Speaker 1: a spritz technical term sprits and just gently wipe it out, 275 00:14:05,920 --> 00:14:08,400 Speaker 1: not trying to get it wild and all over the place. 276 00:14:08,440 --> 00:14:12,040 Speaker 1: Because the other concern becomes with throttle body cleaners, even 277 00:14:12,080 --> 00:14:15,840 Speaker 1: though they say they're rated safe. You get it into 278 00:14:15,880 --> 00:14:18,160 Speaker 1: the throttle body too much, the o ring seals that 279 00:14:18,200 --> 00:14:21,080 Speaker 1: are on the ends of the shaft over time can 280 00:14:21,120 --> 00:14:25,400 Speaker 1: be affected. So here's a case where less is better 281 00:14:26,360 --> 00:14:28,840 Speaker 1: and sometimes enough too much is not good enough. 282 00:14:29,200 --> 00:14:31,440 Speaker 3: Well, you have this on your maintenance schedule. 283 00:14:31,480 --> 00:14:35,040 Speaker 1: I see it absolutely sure. All cars get the throttle 284 00:14:35,040 --> 00:14:37,920 Speaker 1: body cleaning as part of our own maintenance. It's it's 285 00:14:38,200 --> 00:14:42,320 Speaker 1: throttle body, you know. Throttle bodies being dirty are our 286 00:14:42,520 --> 00:14:46,480 Speaker 1: result of the type of fuel. Sometimes it has to 287 00:14:46,520 --> 00:14:48,840 Speaker 1: do with the extended oil change intervals that were pushing 288 00:14:48,880 --> 00:14:51,720 Speaker 1: cars through. It also has to do with the design 289 00:14:51,760 --> 00:14:52,040 Speaker 1: of the. 290 00:14:52,000 --> 00:14:56,280 Speaker 3: Cars, although blood by gas is going through there, right. 291 00:14:56,960 --> 00:14:59,000 Speaker 1: And the other thing to be aware of is we 292 00:14:59,040 --> 00:15:01,880 Speaker 1: still have the we still have problems with carbon deposits 293 00:15:02,440 --> 00:15:04,240 Speaker 1: in cars today, and that's you know, it seems like 294 00:15:04,280 --> 00:15:07,760 Speaker 1: carbon deposits and throttle body cleaning go hand in hand, right, 295 00:15:07,880 --> 00:15:09,880 Speaker 1: and you know, we've got to be mindful of that. 296 00:15:09,880 --> 00:15:12,760 Speaker 1: That's why it's so important to clean fuel systems today 297 00:15:13,240 --> 00:15:16,600 Speaker 1: and do fuel system cleaning. So, you know, just saying 298 00:15:16,640 --> 00:15:18,520 Speaker 1: it's all it's all part of the process. Let me 299 00:15:18,600 --> 00:15:20,520 Speaker 1: go through their thing. You know, I would think they're 300 00:15:20,520 --> 00:15:23,720 Speaker 1: going to dedicate an hour to it, do some basic diagnosis, 301 00:15:23,840 --> 00:15:25,880 Speaker 1: maybe clean the throttle body. When they do clean the 302 00:15:25,880 --> 00:15:28,080 Speaker 1: throttle body, they are going to have to do a 303 00:15:28,160 --> 00:15:32,480 Speaker 1: throttle body or an idle relearn reset. Yeah, and you 304 00:15:32,520 --> 00:15:33,440 Speaker 1: know we'll go from there. 305 00:15:33,720 --> 00:15:37,280 Speaker 3: Yeah, the ross tech in which I won't eventually get 306 00:15:37,280 --> 00:15:39,680 Speaker 3: when I get my laptop up and running. And that 307 00:15:39,720 --> 00:15:41,720 Speaker 3: thing is awesome, that program. 308 00:15:41,320 --> 00:15:43,480 Speaker 1: Yeah, oh yeah, absolutely, I've got that in the shop 309 00:15:43,520 --> 00:15:45,920 Speaker 1: as well. It's a uh that is a that is 310 00:15:45,960 --> 00:15:46,600 Speaker 1: a great tool. 311 00:15:46,800 --> 00:15:48,720 Speaker 3: Yeah. Well I'm going to learn something. 312 00:15:49,040 --> 00:15:50,760 Speaker 1: Yep, that's right. And you know what, Bob, You're never 313 00:15:50,800 --> 00:15:53,840 Speaker 1: too old to learn in this business. You're always you're 314 00:15:53,880 --> 00:15:59,600 Speaker 1: you're always uh, you know, you're always learning something. You know, 315 00:15:59,680 --> 00:16:02,240 Speaker 1: it's it's just it's just part of the process. So 316 00:16:02,560 --> 00:16:06,120 Speaker 1: you know, and keep in mind too that you know, 317 00:16:06,320 --> 00:16:09,520 Speaker 1: you can have problems with an intake manifold gasket on 318 00:16:09,560 --> 00:16:13,040 Speaker 1: that you can have you know a couple of things. 319 00:16:13,080 --> 00:16:15,840 Speaker 1: Let them do their diagnosis and yeah and see where 320 00:16:15,840 --> 00:16:16,200 Speaker 1: it goes. 321 00:16:16,440 --> 00:16:18,560 Speaker 3: Yeah, they just got a smoke machine, so I'm only 322 00:16:18,560 --> 00:16:20,480 Speaker 3: got to see one work and I can't wait. 323 00:16:20,440 --> 00:16:23,160 Speaker 1: Right, cool beans? Yeah, all right, Bob, you take good 324 00:16:23,160 --> 00:16:25,000 Speaker 1: care of yourself and have a good rest of the afternoon. 325 00:16:25,040 --> 00:16:26,840 Speaker 3: You too, Thank you, Ron, You're very welcome. 326 00:16:27,240 --> 00:16:31,120 Speaker 1: Yeah, it's you know, step by step diagnosis. That's that's 327 00:16:31,160 --> 00:16:33,240 Speaker 1: really the case. That's really what we're looking for. I 328 00:16:33,280 --> 00:16:36,240 Speaker 1: want to talk about an email before we take the pause. 329 00:16:36,320 --> 00:16:40,600 Speaker 1: Donner on the bottom and it's it's a good it's 330 00:16:40,640 --> 00:16:43,200 Speaker 1: a good conversation to have with all of you. This 331 00:16:43,280 --> 00:16:45,120 Speaker 1: comes to us from Doug. Doug wrote me an email 332 00:16:45,120 --> 00:16:48,040 Speaker 1: this week. Hey, Ron, my girlfriend has a twenty twelven 333 00:16:48,080 --> 00:16:50,400 Speaker 1: day a Lantra. A couple of months ago, she was 334 00:16:50,440 --> 00:16:52,800 Speaker 1: at a dead stop getting to make a turn when 335 00:16:52,800 --> 00:16:55,320 Speaker 1: she was rear ended by a car going approximately thirty 336 00:16:55,360 --> 00:16:57,960 Speaker 1: miles per hour. The problem begins when she takes it 337 00:16:58,000 --> 00:17:00,560 Speaker 1: to the dealership where she purchased the car new they 338 00:17:00,600 --> 00:17:03,560 Speaker 1: were on the preferred list for the insurance company. Prior 339 00:17:03,560 --> 00:17:06,120 Speaker 1: to the accident, there were no lights on. Everything worked 340 00:17:06,119 --> 00:17:08,920 Speaker 1: as it should. After the accident, the airbag light came 341 00:17:08,960 --> 00:17:11,960 Speaker 1: on and the backup screen for the backup cameras started 342 00:17:12,000 --> 00:17:15,159 Speaker 1: not to work occasionally. The body shop had a report 343 00:17:15,160 --> 00:17:18,080 Speaker 1: to the insurance company what their scanner or computer told 344 00:17:18,119 --> 00:17:21,000 Speaker 1: them about the airbag light and the function of the 345 00:17:21,040 --> 00:17:24,320 Speaker 1: backup camera prior to the accident. Because the computer could 346 00:17:24,320 --> 00:17:26,400 Speaker 1: not tell them exactly when the light came on, etc. 347 00:17:27,000 --> 00:17:30,160 Speaker 1: The insurance cosmon huts are refusing to pay for the repairs. 348 00:17:30,160 --> 00:17:32,240 Speaker 1: This is a classic case of who to believe. My 349 00:17:32,320 --> 00:17:35,160 Speaker 1: girlfriend has had all regular maintenance performed by this dealer 350 00:17:35,200 --> 00:17:37,119 Speaker 1: and was just in for service one month prior with 351 00:17:37,160 --> 00:17:39,199 Speaker 1: no lights on. How do you make a case to 352 00:17:39,240 --> 00:17:41,760 Speaker 1: the insurance companies so they take care of these things. 353 00:17:41,760 --> 00:17:44,399 Speaker 1: That's extremely frustrating. I have personally had something similar like 354 00:17:44,440 --> 00:17:47,240 Speaker 1: this and found myself trying to fight the insurance company 355 00:17:47,240 --> 00:17:51,800 Speaker 1: and gave up after six months. Doug, I'll tell you what, Doug. 356 00:17:52,119 --> 00:17:54,879 Speaker 1: In your letter, You've got part of the answer. You 357 00:17:54,960 --> 00:17:56,879 Speaker 1: say that she had had the car in for service 358 00:17:56,920 --> 00:17:59,200 Speaker 1: one month prior and there were no lights on. If 359 00:17:59,240 --> 00:18:01,840 Speaker 1: there were life ights on, they should have noted it. 360 00:18:02,320 --> 00:18:03,960 Speaker 1: So I think the benefit of the doubt has to 361 00:18:03,960 --> 00:18:06,159 Speaker 1: go to the girlfriend, to the vehicle owner here, and 362 00:18:06,240 --> 00:18:09,760 Speaker 1: the conversation with the insurance company has to be along 363 00:18:09,800 --> 00:18:13,199 Speaker 1: the lines of I've hired you because this is what 364 00:18:13,240 --> 00:18:17,359 Speaker 1: an insurance policy is. An insurance policy is a service contract, 365 00:18:18,000 --> 00:18:19,960 Speaker 1: all right? If you go down to the legal nitty 366 00:18:19,960 --> 00:18:22,520 Speaker 1: gritty of it. It seems that regardless of what state 367 00:18:22,560 --> 00:18:25,720 Speaker 1: you're in in this country of ours, an insurance policy 368 00:18:25,960 --> 00:18:30,040 Speaker 1: is a service contract. They are under contract to repair 369 00:18:30,119 --> 00:18:35,840 Speaker 1: that vehicle back to previous or pre accident condition, and 370 00:18:36,040 --> 00:18:39,239 Speaker 1: unless they've got documentations to show and support, they've got 371 00:18:39,280 --> 00:18:41,880 Speaker 1: to fix it. And it might take a lawyer, which 372 00:18:41,960 --> 00:18:44,520 Speaker 1: might take some time. It's an insurance company. But I 373 00:18:44,560 --> 00:18:47,199 Speaker 1: wonder who would defend them against defending them against defending 374 00:18:47,200 --> 00:18:49,840 Speaker 1: them to yourself. So one thing to keep in mind. 375 00:18:49,840 --> 00:18:52,320 Speaker 1: How about hey, guys, let's go find where the problem 376 00:18:52,400 --> 00:18:54,840 Speaker 1: is and then depending upon what it is, we'll decide 377 00:18:54,840 --> 00:18:57,879 Speaker 1: who or what is really at fault. But to ignore it, uhuh, 378 00:18:58,000 --> 00:18:59,959 Speaker 1: you can't do it. I'm Ron an Ady in the cardoc. 379 00:19:00,280 --> 00:19:01,239 Speaker 1: We're back right after this. 380 00:19:01,280 --> 00:19:18,480 Speaker 5: Don't go away, she's real. Find my Form nine, she's real, 381 00:19:18,600 --> 00:19:24,240 Speaker 5: Find my pine, my phone. 382 00:19:24,720 --> 00:19:27,240 Speaker 1: Welcome back, Welcome back. Weren't any in the car doctor here? 383 00:19:27,280 --> 00:19:31,000 Speaker 1: You know, when you're the guy on radio, people want 384 00:19:31,040 --> 00:19:32,720 Speaker 1: to talk to you. I've learned that over the past 385 00:19:32,760 --> 00:19:36,800 Speaker 1: twenty five years, and there's a lot of different things 386 00:19:36,800 --> 00:19:38,560 Speaker 1: that people want to talk to you about. Sometimes it's 387 00:19:38,600 --> 00:19:40,280 Speaker 1: related to the car. I was having breakfast at the 388 00:19:40,320 --> 00:19:43,400 Speaker 1: Delhi this morning and I'm having a conversation with someone 389 00:19:43,440 --> 00:19:46,359 Speaker 1: at the counter and Roger, one of the regulars that Delhi, 390 00:19:46,440 --> 00:19:48,120 Speaker 1: came in. He wanted me to come outside and see 391 00:19:48,160 --> 00:19:51,000 Speaker 1: his nineteen twenty one Model A and you know, just 392 00:19:51,040 --> 00:19:53,120 Speaker 1: wanted to show it to me. It's just it's that's 393 00:19:53,200 --> 00:19:56,280 Speaker 1: my life, folks. Well, a couple of months ago, I 394 00:19:56,280 --> 00:19:59,760 Speaker 1: think it was back Midsummer, we received a surprise package 395 00:19:59,760 --> 00:20:02,760 Speaker 1: at the shop. It was about oh yay big and 396 00:20:02,840 --> 00:20:07,919 Speaker 1: it was different custards in there, and they came to 397 00:20:08,000 --> 00:20:10,960 Speaker 1: us from David god David from Tipton, Iowa, and he 398 00:20:11,040 --> 00:20:14,680 Speaker 1: is the owner of David's famous gourmet frozen custard. And 399 00:20:14,880 --> 00:20:17,240 Speaker 1: it was a really great letter. And I've got to 400 00:20:17,280 --> 00:20:19,520 Speaker 1: tell you that if you're just tuning into the Car Doctor, yep, 401 00:20:19,560 --> 00:20:21,119 Speaker 1: this is the Car Doctor and I am Ron and 402 00:20:21,160 --> 00:20:24,199 Speaker 1: Aian And this next segment really has nothing to do 403 00:20:24,280 --> 00:20:28,320 Speaker 1: with cars. It's more about what it takes to create 404 00:20:28,320 --> 00:20:30,320 Speaker 1: a business and the dedication. We just thought it would 405 00:20:30,320 --> 00:20:33,040 Speaker 1: be fun to talk to somebody outside of the automotive 406 00:20:33,040 --> 00:20:35,840 Speaker 1: arena and give him a little bit of spotlight time 407 00:20:35,880 --> 00:20:38,200 Speaker 1: because we think he's earned it for the quality of 408 00:20:38,240 --> 00:20:40,000 Speaker 1: the product that he's put out and also his story 409 00:20:40,000 --> 00:20:42,359 Speaker 1: because it's a great human interest story. And that's the 410 00:20:42,400 --> 00:20:44,760 Speaker 1: other thing The Car Doctor and the Crew is all about, 411 00:20:44,800 --> 00:20:47,520 Speaker 1: is the people that make up this great country of ours, 412 00:20:47,280 --> 00:20:50,879 Speaker 1: this human interest evolution that we've got going on. David, 413 00:20:50,920 --> 00:20:55,320 Speaker 1: Welcome to the Car Doctor, sir. Hi, all right, so 414 00:20:56,160 --> 00:21:01,840 Speaker 1: let's see you're self. Admit you're not a car guy. 415 00:21:01,920 --> 00:21:06,119 Speaker 4: You say, I like cars. I like cars, but I'm 416 00:21:06,160 --> 00:21:10,040 Speaker 4: not in what you would call them enthusiasts. I mean, 417 00:21:10,800 --> 00:21:12,080 Speaker 4: there are a lot of cars that I would like 418 00:21:12,119 --> 00:21:14,600 Speaker 4: to own, but I'm not a I grew up on 419 00:21:14,640 --> 00:21:16,119 Speaker 4: a farm, but I'm not a gear head. 420 00:21:17,280 --> 00:21:19,880 Speaker 1: Right, So you know, how does a car guy come 421 00:21:19,920 --> 00:21:22,919 Speaker 1: to listen to a car show? Is my first question? 422 00:21:23,960 --> 00:21:27,280 Speaker 4: Well, I travel a lot, especially on the weekends, doing samples, 423 00:21:28,240 --> 00:21:30,359 Speaker 4: and so I found you on the radio station not 424 00:21:30,480 --> 00:21:34,960 Speaker 4: a watterly while KXL, and I was, I mean, I 425 00:21:35,840 --> 00:21:38,560 Speaker 4: enjoyed car shows that some of them are really good, 426 00:21:38,600 --> 00:21:41,359 Speaker 4: something that's really good. But the thing that always struck 427 00:21:41,440 --> 00:21:45,600 Speaker 4: me about yours was you always talk a lot about quality. 428 00:21:46,160 --> 00:21:48,560 Speaker 4: But the thing that always just astounded me was somebody 429 00:21:48,600 --> 00:21:52,480 Speaker 4: would call up with some screwball question about a two 430 00:21:52,520 --> 00:21:56,120 Speaker 4: thousand and four Dodge something or other, and you would 431 00:21:56,160 --> 00:21:58,840 Speaker 4: just know what it was. I remember once somebody call 432 00:21:58,960 --> 00:22:00,840 Speaker 4: up about some bizarre things and you said, you know, 433 00:22:00,920 --> 00:22:03,160 Speaker 4: there's a there's a problem with the starter of those things, 434 00:22:03,200 --> 00:22:05,760 Speaker 4: and I think it's the purple and white wire. And 435 00:22:06,320 --> 00:22:09,480 Speaker 4: then somebody called in about their battery was running down, 436 00:22:09,560 --> 00:22:11,320 Speaker 4: and you know, it sounds like maybe you need to 437 00:22:11,400 --> 00:22:15,720 Speaker 4: change your your coolant because that engine has dissimilar metals 438 00:22:15,720 --> 00:22:18,800 Speaker 4: and that might be creating a current. And I'm like, man, 439 00:22:18,920 --> 00:22:24,960 Speaker 4: this guy is he knows everything. Well, nobody knows everything, but. 440 00:22:26,240 --> 00:22:27,960 Speaker 1: Well, you know, it's just thank you, David, and I 441 00:22:28,080 --> 00:22:31,199 Speaker 1: just you know, it's just guess what. They don't let 442 00:22:31,240 --> 00:22:33,720 Speaker 1: me cut the lawn or hold any sharp objects during 443 00:22:33,720 --> 00:22:36,000 Speaker 1: the week because other than cars, I'm out of luck. 444 00:22:36,760 --> 00:22:38,880 Speaker 4: So yeah, that's okay. 445 00:22:38,800 --> 00:22:40,439 Speaker 1: You know, And that's okay. I kind of found my 446 00:22:40,640 --> 00:22:42,840 Speaker 1: I think I found my niche I think i've I've 447 00:22:42,920 --> 00:22:44,840 Speaker 1: I've figured out what God wanted me to do while 448 00:22:44,880 --> 00:22:48,720 Speaker 1: I was here. And you take that. So when you 449 00:22:48,800 --> 00:22:51,440 Speaker 1: take that, and let's segue into it. This box shows 450 00:22:51,520 --> 00:22:54,679 Speaker 1: up at the office and it's filled with custard. So 451 00:22:54,720 --> 00:22:56,880 Speaker 1: how does David You know, how did David get into 452 00:22:56,880 --> 00:22:58,920 Speaker 1: the custard business? 453 00:22:59,200 --> 00:23:01,320 Speaker 4: Well, well, first, the way the box showed up was 454 00:23:01,359 --> 00:23:04,879 Speaker 4: I'm driving back from Minneapolis one late one Sunday night, 455 00:23:04,880 --> 00:23:07,800 Speaker 4: where I've been giving samples all weekend, and I'm listening 456 00:23:07,840 --> 00:23:10,520 Speaker 4: to your podcast and I had it Don's on me. 457 00:23:10,600 --> 00:23:12,480 Speaker 4: You know a lot. I start quality all the time, 458 00:23:12,520 --> 00:23:15,720 Speaker 4: and we make the highest quality ice cream in the world, 459 00:23:17,160 --> 00:23:20,320 Speaker 4: so maybe he'd like to have some quality from us. 460 00:23:20,800 --> 00:23:23,960 Speaker 4: But how we got started in this was I took 461 00:23:24,000 --> 00:23:27,520 Speaker 4: my grandma's recipe this is fifteen years ago, and a 462 00:23:27,600 --> 00:23:29,840 Speaker 4: church cookbook, Crispie the church I grew up in this 463 00:23:30,480 --> 00:23:33,120 Speaker 4: little town in Iowa, and I put him together and 464 00:23:33,160 --> 00:23:35,080 Speaker 4: I still thought, you know, this could be better, so 465 00:23:35,160 --> 00:23:37,480 Speaker 4: I kind of tweaked it and I made it better. 466 00:23:37,520 --> 00:23:41,680 Speaker 4: And then I don't know, ten eleven years ago, a 467 00:23:41,760 --> 00:23:44,200 Speaker 4: friend and I went to a local shop five times 468 00:23:44,200 --> 00:23:47,880 Speaker 4: one summer because he like coffee ice cream and that's 469 00:23:47,920 --> 00:23:50,960 Speaker 4: something they called a cup of joe. Five times and 470 00:23:50,960 --> 00:23:52,520 Speaker 4: they were out of it, and the last time the 471 00:23:52,560 --> 00:23:55,240 Speaker 4: girl said, you know, that's especially they don't make it 472 00:23:55,280 --> 00:23:56,720 Speaker 4: that often, And I said, oh, why is it on 473 00:23:56,760 --> 00:24:01,200 Speaker 4: your menu? And she just kind of shrugged kissed me off. 474 00:24:01,359 --> 00:24:04,000 Speaker 4: I went over and I made my own, and everybody 475 00:24:04,240 --> 00:24:06,159 Speaker 4: who tasted it said, man, this is so good, you 476 00:24:06,160 --> 00:24:09,280 Speaker 4: should sell it. So that don't eat Dutch chocolate, and man, 477 00:24:09,280 --> 00:24:11,480 Speaker 4: this is so good, you should sell it. Then I 478 00:24:11,560 --> 00:24:14,400 Speaker 4: need straw strawberry, which we don't sell yet, but I'm 479 00:24:14,440 --> 00:24:15,119 Speaker 4: going to send you some. 480 00:24:15,400 --> 00:24:17,200 Speaker 1: I want to I want to be listen, let's cut 481 00:24:17,240 --> 00:24:18,960 Speaker 1: to the chase. I want to be the test pilot 482 00:24:19,000 --> 00:24:21,680 Speaker 1: for that. And the Tom Ray's got his nose pressed 483 00:24:21,760 --> 00:24:26,119 Speaker 1: up against the glass. Tom's a strawberry fanatical also, and 484 00:24:26,160 --> 00:24:28,040 Speaker 1: that's the you know, that's the unique thing that we 485 00:24:28,520 --> 00:24:31,359 Speaker 1: experienced with the cut. Now is it custard or ice cream? 486 00:24:31,440 --> 00:24:34,760 Speaker 4: Let's get this part of it. It's custard. But to 487 00:24:34,800 --> 00:24:36,639 Speaker 4: be a custard you have to be ice cream first. 488 00:24:36,880 --> 00:24:37,040 Speaker 3: Right. 489 00:24:38,040 --> 00:24:40,080 Speaker 4: The diver stream custard and ice cream is the amount 490 00:24:40,080 --> 00:24:43,359 Speaker 4: of egg yolks. Okay, so to be be to be 491 00:24:43,400 --> 00:24:45,480 Speaker 4: ice cream, you have to have ten percent better fat. 492 00:24:46,280 --> 00:24:49,240 Speaker 4: We have twenty six percent better fat, which no one 493 00:24:49,280 --> 00:24:51,320 Speaker 4: in the ice cream ministry thinks you can make. But 494 00:24:52,040 --> 00:24:53,879 Speaker 4: since I don't come onto the ice cream industry. I 495 00:24:53,880 --> 00:24:56,320 Speaker 4: don't know any better. Right, right then we have we 496 00:24:56,400 --> 00:24:58,919 Speaker 4: have four percent egg yolk solids, which is two and 497 00:24:58,920 --> 00:25:00,960 Speaker 4: a half times for a to have to be a custard. 498 00:25:02,040 --> 00:25:05,240 Speaker 4: But we do it because we want to make the best, right. 499 00:25:05,320 --> 00:25:05,439 Speaker 3: Oh. 500 00:25:05,480 --> 00:25:07,800 Speaker 1: And I got to tell you it was the best. 501 00:25:07,880 --> 00:25:13,159 Speaker 1: It was. It was really amazing how smooth and you know, 502 00:25:13,680 --> 00:25:17,719 Speaker 1: the flavor was there and the texture was there, and 503 00:25:18,280 --> 00:25:20,040 Speaker 1: you just you just didn't want to stop eating it, 504 00:25:20,080 --> 00:25:22,200 Speaker 1: which I have to tell you it is on weight Watchers, 505 00:25:22,280 --> 00:25:25,679 Speaker 1: right it is. How many points is it? I'm listening 506 00:25:25,680 --> 00:25:30,359 Speaker 1: to this up points in my head going, uh, but 507 00:25:30,440 --> 00:25:33,399 Speaker 1: it is. It's it's great product, it really is, and 508 00:25:34,320 --> 00:25:36,440 Speaker 1: it just kind of turned our heads a little bit. 509 00:25:37,440 --> 00:25:39,160 Speaker 4: Well, the nice thing is you would have to eat 510 00:25:39,160 --> 00:25:40,560 Speaker 4: a lot of it to be satisfied. 511 00:25:41,119 --> 00:25:45,280 Speaker 1: Right, Oh that's true, hurries, Yeah, yeah, that's good. I 512 00:25:45,359 --> 00:25:47,440 Speaker 1: like that happy in a hurry because it did you 513 00:25:47,920 --> 00:25:50,960 Speaker 1: felt satisfied. It was really nice on on the on 514 00:25:51,000 --> 00:25:53,480 Speaker 1: the hot summer nights, just to have a little taste 515 00:25:53,560 --> 00:25:55,240 Speaker 1: and kind of work your way through the container. 516 00:25:55,880 --> 00:25:59,080 Speaker 4: But you know, but I always I always believed that 517 00:25:59,119 --> 00:26:02,359 Speaker 4: if you if you made the best product or delivered 518 00:26:02,359 --> 00:26:04,480 Speaker 4: the best service in the world, and they did it 519 00:26:04,520 --> 00:26:08,280 Speaker 4: at a fair price, with the reasonable profit. My theory 520 00:26:08,440 --> 00:26:11,960 Speaker 4: was you'd be successful, right, So that's that's what we 521 00:26:12,040 --> 00:26:12,480 Speaker 4: try to do. 522 00:26:12,680 --> 00:26:14,359 Speaker 1: For those of you just tuning in, Yeah, this is 523 00:26:14,359 --> 00:26:17,280 Speaker 1: the car doctor. We're talking to. David got from Tip 524 00:26:17,280 --> 00:26:21,040 Speaker 1: to Iowa David's famous gourmet frozen custard. So you're not crazy. 525 00:26:21,040 --> 00:26:22,520 Speaker 1: This is a car show, but we're taking a little 526 00:26:22,520 --> 00:26:25,399 Speaker 1: bit of break from that for something a little different today. David, 527 00:26:26,400 --> 00:26:29,440 Speaker 1: there's a story behind the story about how you got 528 00:26:29,440 --> 00:26:31,359 Speaker 1: started in ice cream. Would you like to talk about it? 529 00:26:32,600 --> 00:26:36,720 Speaker 4: Sure. I got tired of everybody saying this is so good, 530 00:26:37,119 --> 00:26:39,800 Speaker 4: we should sell it, so I decided, well, I mean, 531 00:26:39,800 --> 00:26:42,040 Speaker 4: I'm a stockbroker for thirty five years, and I thought, well, 532 00:26:42,080 --> 00:26:45,040 Speaker 4: you know, that'd be fun a lot better getting his 533 00:26:45,119 --> 00:26:49,840 Speaker 4: talk brokers at which would call fun. But my oldest 534 00:26:49,840 --> 00:26:51,480 Speaker 4: son is in law school and he said he would 535 00:26:51,480 --> 00:26:54,959 Speaker 4: to be our lawyer. And my third son, who then 536 00:26:55,000 --> 00:26:59,280 Speaker 4: the marine, I'm sorry, he was a sub mariner and 537 00:26:59,600 --> 00:27:01,760 Speaker 4: he can sort of wanted to be involved. My second 538 00:27:01,760 --> 00:27:06,600 Speaker 4: son lived in Savannah, Georgia and stationed at on a 539 00:27:06,600 --> 00:27:09,520 Speaker 4: air base that we talked about him having the only 540 00:27:10,280 --> 00:27:13,600 Speaker 4: shop in the country and then calling on pursery stores 541 00:27:13,600 --> 00:27:17,200 Speaker 4: on the East Coast. So I thought, well, we should 542 00:27:17,280 --> 00:27:19,800 Speaker 4: move ahead with this thing. And he moved to fair Banks, Alaska, 543 00:27:20,600 --> 00:27:22,359 Speaker 4: and I thought, well, you know, I mean, I'm not 544 00:27:22,440 --> 00:27:23,879 Speaker 4: in such a big hurry because he's going to be 545 00:27:23,960 --> 00:27:28,000 Speaker 4: there while well, two and a half years ago he 546 00:27:28,040 --> 00:27:31,920 Speaker 4: called me up and this is something that we thought 547 00:27:31,920 --> 00:27:35,800 Speaker 4: it'd be fun to do. Someday He called me up 548 00:27:35,840 --> 00:27:38,920 Speaker 4: and he wondered, off I would keep his dogs because 549 00:27:38,920 --> 00:27:41,080 Speaker 4: he was moving back to Savannah to find a place 550 00:27:41,119 --> 00:27:44,600 Speaker 4: to live. And I said absolutely. We got off the 551 00:27:44,600 --> 00:27:46,280 Speaker 4: phone and I thought, well, I'm gonna have to hurry 552 00:27:46,359 --> 00:27:48,120 Speaker 4: up with his ice cream thing if he's going back 553 00:27:48,119 --> 00:27:54,000 Speaker 4: to Savannah. Right four days later, he died of undiagnosed 554 00:27:54,520 --> 00:28:01,399 Speaker 4: cornerary artery disease. Wow, So I knew then that I 555 00:28:01,440 --> 00:28:02,040 Speaker 4: had to do it. 556 00:28:02,960 --> 00:28:04,920 Speaker 1: Yeah, there's a reason for everything, right. 557 00:28:05,680 --> 00:28:08,399 Speaker 4: Yeah, I mean I had to do it for my 558 00:28:08,480 --> 00:28:11,840 Speaker 4: other kids too, but you know, they were still here 559 00:28:11,960 --> 00:28:16,040 Speaker 4: and so there was no urgency. But now there's urgency. 560 00:28:16,119 --> 00:28:20,280 Speaker 1: So yeah, you know, It's it's funny. We go through 561 00:28:20,320 --> 00:28:22,280 Speaker 1: life and we kind of we we sort of take 562 00:28:22,280 --> 00:28:24,960 Speaker 1: some of the things for granted, and then we figure 563 00:28:24,960 --> 00:28:27,080 Speaker 1: out what it is we need to do and you 564 00:28:27,080 --> 00:28:28,720 Speaker 1: gotta hurry up. You got to hurry up and do 565 00:28:28,760 --> 00:28:30,680 Speaker 1: it right exactly. 566 00:28:31,000 --> 00:28:35,480 Speaker 4: We started last year in six stores in Iowa and 567 00:28:35,640 --> 00:28:37,719 Speaker 4: now we're in about two hundred and twenty five stores 568 00:28:37,760 --> 00:28:38,720 Speaker 4: in eight states. 569 00:28:39,080 --> 00:28:40,480 Speaker 1: Wow. Great, Great. 570 00:28:40,680 --> 00:28:43,560 Speaker 4: We had to build our own plant because everybody in 571 00:28:43,560 --> 00:28:45,280 Speaker 4: the ice cream business that you can't do what you 572 00:28:45,440 --> 00:28:46,200 Speaker 4: do well. 573 00:28:46,480 --> 00:28:49,240 Speaker 1: Listen, remember my high school lotoshop teacher says I never 574 00:28:49,280 --> 00:28:51,560 Speaker 1: amount to anything in the car business. So I'm just 575 00:28:51,600 --> 00:28:54,560 Speaker 1: out here proving him wrong every day. Hey, hey, David, 576 00:28:54,600 --> 00:28:56,360 Speaker 1: is there is there a website? Because I know we're 577 00:28:56,400 --> 00:28:58,200 Speaker 1: going to get calls from the listenership. Where can they 578 00:28:58,200 --> 00:29:01,640 Speaker 1: find out more information about David's famous frozen custard. 579 00:29:02,800 --> 00:29:06,200 Speaker 4: Our our website is david Famous dot com. 580 00:29:06,360 --> 00:29:06,560 Speaker 1: Right. 581 00:29:07,960 --> 00:29:12,480 Speaker 4: Our Facebook page is Facebook dot com. Slash David's Famous 582 00:29:13,040 --> 00:29:19,080 Speaker 4: on Twitter, We're at David's Famous. Yeah, find our website, 583 00:29:19,120 --> 00:29:19,880 Speaker 4: send us an email. 584 00:29:20,160 --> 00:29:23,160 Speaker 1: Cool, Hey David, you're famous. We appreciate everything you guys do, 585 00:29:23,240 --> 00:29:25,520 Speaker 1: and uh, it's great to talk to somebody with such 586 00:29:25,560 --> 00:29:26,800 Speaker 1: dedication to a craft. 587 00:29:27,280 --> 00:29:31,320 Speaker 4: And we're sure hopefully one of these days soon will 588 00:29:31,360 --> 00:29:33,280 Speaker 4: be on the East Coast. 589 00:29:33,000 --> 00:29:35,080 Speaker 1: And you come to New Jersey. We'll we'll help you 590 00:29:35,120 --> 00:29:36,640 Speaker 1: open the store. We'll do her remote. 591 00:29:37,600 --> 00:29:41,000 Speaker 4: Yeah. Well, wawall's big in Jersey, aren't they. 592 00:29:41,040 --> 00:29:43,320 Speaker 1: Oh yeah, matter of fact, my daughter loves wahwah. She 593 00:29:43,360 --> 00:29:45,120 Speaker 1: finds out we're going to Wawa to open them up 594 00:29:45,120 --> 00:29:47,680 Speaker 1: for David's custard, she'll she'll get out of grad school 595 00:29:47,720 --> 00:29:49,040 Speaker 1: just to come out to the wah wah. That'll be 596 00:29:49,080 --> 00:29:53,160 Speaker 1: a whole other story. So I got all right, you 597 00:29:53,200 --> 00:29:54,880 Speaker 1: take good care, David. I gotta go to the clock's. 598 00:29:54,880 --> 00:29:56,120 Speaker 1: Can it take me? I'm on an any in the 599 00:29:56,160 --> 00:29:59,040 Speaker 1: car doctor? Something just for fun. We're back right after this. 600 00:30:24,080 --> 00:30:25,920 Speaker 1: Welcome back, warn't the ny in the car doctor. I 601 00:30:25,960 --> 00:30:29,600 Speaker 1: want to thank Doug. David got from Tipton, Iowa. Once again, 602 00:30:29,680 --> 00:30:32,800 Speaker 1: David's famous score mate, David's famous dot com. Just a 603 00:30:32,800 --> 00:30:35,080 Speaker 1: fun conversation, and we're glad to hear there's somebody out 604 00:30:35,120 --> 00:30:37,160 Speaker 1: there so dedicated to the craft. Let's get over and 605 00:30:37,160 --> 00:30:40,400 Speaker 1: talk to Doug. Charleston, West Virginia, twenty twelve. You know, Doug, 606 00:30:40,440 --> 00:30:42,280 Speaker 1: I think I just answered this question as an email. 607 00:30:42,280 --> 00:30:44,760 Speaker 1: I thought it was such a great topic. I'm glad 608 00:30:44,760 --> 00:30:47,280 Speaker 1: you called in to talk about it. Let's recount tell 609 00:30:47,360 --> 00:30:49,440 Speaker 1: us a little bit about this twenty twelve day and 610 00:30:49,480 --> 00:30:50,520 Speaker 1: some of the problems you're having. 611 00:30:53,080 --> 00:30:59,000 Speaker 6: Yes, actually it's my girlfriend's car. But about two months 612 00:30:59,040 --> 00:31:03,680 Speaker 6: ago she got real ended. She was stopped getting ready 613 00:31:03,680 --> 00:31:08,160 Speaker 6: to make a turn, and a teenager rear rended her. 614 00:31:08,720 --> 00:31:12,160 Speaker 6: He didn't even have time to hit his brakes, probably 615 00:31:12,200 --> 00:31:17,280 Speaker 6: going about thirty miles in the aire. So anyway, she 616 00:31:17,440 --> 00:31:19,640 Speaker 6: goes to take it to the shop to get it fixed. 617 00:31:20,520 --> 00:31:26,160 Speaker 6: Of course, you know, there's no question about the body damage. 618 00:31:26,240 --> 00:31:30,160 Speaker 6: But the air bag light came on, and also the 619 00:31:30,240 --> 00:31:34,640 Speaker 6: backup camera well suddenly or will sometimes it doesn't work, 620 00:31:34,680 --> 00:31:38,880 Speaker 6: so it works intermittently, and so it came down to 621 00:31:38,960 --> 00:31:42,480 Speaker 6: the insurance company whether or not to pay for this 622 00:31:42,800 --> 00:31:48,200 Speaker 6: airbag light to get it fixed. An insurance company denied 623 00:31:48,240 --> 00:31:53,120 Speaker 6: it because the computer didn't register when the light came on. 624 00:31:53,240 --> 00:31:56,400 Speaker 1: So let's back up a second. When she got rear ended, 625 00:31:57,240 --> 00:31:58,920 Speaker 1: did the airbags deploy in the car? 626 00:32:00,160 --> 00:32:00,200 Speaker 2: No? 627 00:32:01,360 --> 00:32:02,800 Speaker 1: At thirty miles an hour. 628 00:32:04,720 --> 00:32:07,920 Speaker 6: That's an estimate, because the speed limit is thirty miles 629 00:32:07,960 --> 00:32:11,320 Speaker 6: an hour and she was at a dead stop making 630 00:32:11,360 --> 00:32:14,800 Speaker 6: a turn and the teenager didn't hit his brake. So 631 00:32:15,000 --> 00:32:17,080 Speaker 6: I mean, it could have been going twenty miles an hour. 632 00:32:17,600 --> 00:32:20,040 Speaker 1: Well, but you know air bags are supposed to deploy 633 00:32:20,080 --> 00:32:23,560 Speaker 1: anytime a collision with an impact over seven miles an hour. 634 00:32:24,760 --> 00:32:27,120 Speaker 6: So yeah, it was definitely ever seven miles an hour. 635 00:32:27,280 --> 00:32:29,800 Speaker 1: So my point is if the air bags, none of 636 00:32:29,800 --> 00:32:35,640 Speaker 1: the air bags in the car deployed, then either. I mean, 637 00:32:35,680 --> 00:32:37,880 Speaker 1: I guess it can happen, but it just seems odd 638 00:32:37,920 --> 00:32:40,520 Speaker 1: to me. It seems like and I'm not doubting. I'm 639 00:32:40,560 --> 00:32:43,160 Speaker 1: not doubting you, Doug. I'm trying to make the argument 640 00:32:43,240 --> 00:32:47,880 Speaker 1: for why they should repair it in that if the 641 00:32:47,920 --> 00:32:50,160 Speaker 1: air bag didn't deploy, it sounds like the system wasn't 642 00:32:50,200 --> 00:32:52,680 Speaker 1: working before the accident. 643 00:32:54,920 --> 00:32:58,320 Speaker 6: You may be right. I mean, she's it's got I 644 00:32:58,320 --> 00:33:01,120 Speaker 6: think she's got ninety thousand miles on it now. And 645 00:33:01,680 --> 00:33:04,959 Speaker 6: but she said all the regular maintenance done right, actually 646 00:33:05,000 --> 00:33:06,400 Speaker 6: done at the dealership. 647 00:33:06,600 --> 00:33:09,680 Speaker 1: Right, she took it back and get the I'll tell 648 00:33:09,680 --> 00:33:11,360 Speaker 1: you what, Doug, Sit tight, let me pull over and 649 00:33:11,360 --> 00:33:13,239 Speaker 1: take a pause, but sit right where you are. We'll 650 00:33:13,240 --> 00:33:14,840 Speaker 1: finish us up when I get back. I'm running eding 651 00:33:14,880 --> 00:33:43,320 Speaker 1: the car doctor. We'll be back right after this. Welcome back, 652 00:33:43,440 --> 00:33:45,600 Speaker 1: run the car doctor. We're talking to Doug in Charleston, 653 00:33:45,640 --> 00:33:49,080 Speaker 1: West Virginia. Doug, you're still there, yes, sir, twenty twelve 654 00:33:49,160 --> 00:33:51,600 Speaker 1: hun Day. So you know, part of the conversation is 655 00:33:52,200 --> 00:33:54,520 Speaker 1: why didn't the airbags deploy? And I guess they could 656 00:33:54,560 --> 00:33:57,680 Speaker 1: make an argument that that's why they're not covering it 657 00:33:57,760 --> 00:34:01,120 Speaker 1: because the airbags were not working. Remember, any time an 658 00:34:01,160 --> 00:34:03,760 Speaker 1: airbag light is on, that means there's a defect in 659 00:34:03,800 --> 00:34:07,440 Speaker 1: the system and the system won't work. So let's play 660 00:34:07,480 --> 00:34:10,520 Speaker 1: it out that. Yeah, you know, your girlfriend's giving us 661 00:34:10,520 --> 00:34:12,840 Speaker 1: the straight skinny as she remembers it, that the airbag 662 00:34:12,920 --> 00:34:15,840 Speaker 1: light wasn't on and that they just didn't deploy because 663 00:34:15,880 --> 00:34:18,760 Speaker 1: sometimes they just don't depending upon how the impact occurred. 664 00:34:19,160 --> 00:34:23,560 Speaker 1: But now the backup camera's not working, right, that's the 665 00:34:23,600 --> 00:34:27,600 Speaker 1: other part of this conversation. Has anybody you know the 666 00:34:27,680 --> 00:34:30,520 Speaker 1: fact that they're saying, well, the code, there's codes in 667 00:34:30,560 --> 00:34:32,320 Speaker 1: the system, or there's no codes in the system to 668 00:34:32,360 --> 00:34:35,239 Speaker 1: support whether it was before or after. Skin tools won't 669 00:34:35,280 --> 00:34:37,520 Speaker 1: do that, you know, if it's a is it a 670 00:34:37,640 --> 00:34:40,160 Speaker 1: history code or a hard fault. If it's a hard fault, 671 00:34:40,160 --> 00:34:42,560 Speaker 1: it's present now. But the only way they would know 672 00:34:42,600 --> 00:34:44,279 Speaker 1: that for sure is if they saw it prior to 673 00:34:44,360 --> 00:34:48,480 Speaker 1: the accident. And in my opinion, every time I've seen 674 00:34:48,520 --> 00:34:51,200 Speaker 1: a car go into at least a dealership, if not 675 00:34:51,280 --> 00:34:54,359 Speaker 1: a competent independent repair shop. You said your girlfriend's car 676 00:34:54,400 --> 00:34:58,400 Speaker 1: was in there a month prior, and there's no there's 677 00:34:58,480 --> 00:35:02,560 Speaker 1: no documentation on her documentation that says airbag light on 678 00:35:03,600 --> 00:35:09,240 Speaker 1: and backup camera not working. Correct, right, So you know, listen, 679 00:35:09,360 --> 00:35:13,200 Speaker 1: repair shops, if there's nothing else, they're all looking to 680 00:35:13,239 --> 00:35:15,719 Speaker 1: make a buck. All right, let's be let's all cut 681 00:35:15,719 --> 00:35:17,960 Speaker 1: to the chase. We all know why we're here, and 682 00:35:18,040 --> 00:35:20,960 Speaker 1: repair shops are looking for work all the time. And 683 00:35:21,560 --> 00:35:24,680 Speaker 1: if somebody comes into my shop and the airbag light's on, 684 00:35:24,960 --> 00:35:27,840 Speaker 1: it gets noted on the ticket for two reasons. Number one, 685 00:35:28,040 --> 00:35:29,560 Speaker 1: I'm trying to sell you, hey, let me fix the 686 00:35:29,600 --> 00:35:32,600 Speaker 1: air bag. Number two, I'm trying to cover my tail 687 00:35:33,239 --> 00:35:35,279 Speaker 1: because if that car comes back in a week and run, 688 00:35:35,320 --> 00:35:37,600 Speaker 1: my airbag light came on right after you changed the oil. 689 00:35:37,880 --> 00:35:39,920 Speaker 1: No it didn't, because it's documented right here. It was 690 00:35:39,920 --> 00:35:43,239 Speaker 1: on when you picked up the car, and it sort 691 00:35:43,239 --> 00:35:47,520 Speaker 1: of ends the argument. So you know, I think somebody's 692 00:35:47,520 --> 00:35:49,200 Speaker 1: got to go to the Hyundaid dealer and start the 693 00:35:49,239 --> 00:35:52,839 Speaker 1: conversation there. Hey, guys, if this were you, how does 694 00:35:52,880 --> 00:35:55,879 Speaker 1: this look to you? Put yourself in my shoes. All right, 695 00:35:56,080 --> 00:35:57,600 Speaker 1: I'm not trying to be a pain in the neck, 696 00:35:57,680 --> 00:36:00,520 Speaker 1: but think about it from that perspective and then ask 697 00:36:00,600 --> 00:36:03,400 Speaker 1: him to diagnose it. If the problem is a module 698 00:36:03,440 --> 00:36:05,359 Speaker 1: in the front of the car, then I don't think 699 00:36:05,360 --> 00:36:09,360 Speaker 1: it's accident related. But if the problem is a wire 700 00:36:09,400 --> 00:36:11,640 Speaker 1: in the rear of the car that got jammed up 701 00:36:11,680 --> 00:36:14,759 Speaker 1: in the connection or damaged as a result of the accident, 702 00:36:15,160 --> 00:36:16,600 Speaker 1: now I think you've got a case to go back 703 00:36:16,600 --> 00:36:19,200 Speaker 1: to the insurance company and talk to them. Always talk 704 00:36:19,239 --> 00:36:22,520 Speaker 1: from a practical point of knowledge rather than e motion. 705 00:36:22,880 --> 00:36:24,839 Speaker 1: Talk to him, see what they say, and let us know. Doug, 706 00:36:24,920 --> 00:36:26,520 Speaker 1: I'm sorry, the clock's gonna take me. I've got to 707 00:36:26,520 --> 00:36:27,960 Speaker 1: get out of the hour. I'm on anting in the 708 00:36:28,000 --> 00:36:30,400 Speaker 1: car doctor. The mechanics are expensive, fit placeless.