WEBVTT - Email travels

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<v Speaker 1>Welcome to Before Breakfast, a production of iHeartRadio.

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<v Speaker 2>Good Morning, This is Laura, Welcome to the Before Breakfast podcast.

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<v Speaker 2>Today's tip is a friendly reminder that email travels you

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<v Speaker 2>don't always know where it will go, so don't say

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<v Speaker 2>anything an email that you wouldn't share with a broad audience.

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<v Speaker 2>So I bet most people listening to this podcast have

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<v Speaker 2>had at least one awkward experience where an email has

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<v Speaker 2>reached someone it shouldn't. Have. A thread about the quarterly

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<v Speaker 2>Report contains a joke about Dave, but after three rounds

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<v Speaker 2>of forwarding, Dave is c seed and everyone just needs

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<v Speaker 2>to hope he's busy and doesn't scroll down. And of

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<v Speaker 2>course we've all seen headlines about people whose emails have

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<v Speaker 2>been hacked and released or emails that have been subpoenaed

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<v Speaker 2>in court cases. They come to light and people lose

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<v Speaker 2>their jobs and sometimes their reputations as well in the aftermath.

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<v Speaker 2>So this episode is just a friendly reminder that it

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<v Speaker 2>is incredibly easy to forward an email or to add

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<v Speaker 2>a recipient to an email. That means that anything you

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<v Speaker 2>say in an email can be almost instantly sent to anyone,

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<v Speaker 2>including people who might misinterpret what you say or interpret

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<v Speaker 2>it quite well, because it wasn't a very nice thing

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<v Speaker 2>to say in the first place. There are a few

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<v Speaker 2>actions that flow from this insight. First, in a work context,

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<v Speaker 2>for instance, if you get emails from clients and need

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<v Speaker 2>to talk with your colleagues about them, you should probably

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<v Speaker 2>change the subject line when you forward the original email.

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<v Speaker 2>So if the original subject line was timeline for new report,

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<v Speaker 2>you might forward it to your colleagues at this subject

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<v Speaker 2>line internal. How to communicate with client about report timeline.

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<v Speaker 2>With a different subject line and including the word internal

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<v Speaker 2>in all caps, you and your close colleagues will be

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<v Speaker 2>less likely to accidentally send something you meant to say

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<v Speaker 2>to each other to everyone on the original chain. Another

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<v Speaker 2>upshot of the realization that email travels is that if

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<v Speaker 2>there is something sensitive or nuance that you need to

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<v Speaker 2>discuss with a colleague, you should pick up the phone

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<v Speaker 2>or stick your head in their office instead of emailing.

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<v Speaker 2>If you email, your email could end up being forwarded

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<v Speaker 2>to someone you didn't intend to see it, and the

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<v Speaker 2>further the email gets from its intended recipients, the less

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<v Speaker 2>likely that its tone will be interpreted as you intended,

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<v Speaker 2>so avoid that risk by talking live. Finally, if you

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<v Speaker 2>feel you must gossip or say something unpleasant or vent,

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<v Speaker 2>be sure to do that in person. You probably don't

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<v Speaker 2>want any less than tactful things you say recorded for posterity.

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<v Speaker 2>You definitely don't want them forwarded or worst case scenario,

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<v Speaker 2>winding up in the newspaper or in court records, so

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<v Speaker 2>don't put it in writing. I love email. It is

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<v Speaker 2>an amazing tool. One of the things that is so

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<v Speaker 2>amazing about it is how quickly you can communicate with

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<v Speaker 2>just about anyone. But that can be a problem too,

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<v Speaker 2>so be careful out there. That way, you won't be

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<v Speaker 2>the person causing trouble for yourself, your team, or anyone else.

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<v Speaker 2>Have you learned any lessons about email the hard way?

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<v Speaker 2>You can email me about them at Laura at Laura

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<v Speaker 2>vandercam dot com. In the meantime, this is Laura. Thanks

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<v Speaker 2>for listening and here's to making the loose of our time. Hey, everybody,

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<v Speaker 2>I'd love to hear from you. You can send me

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<v Speaker 2>your tips, your questions, or anything else. Just connect with

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<v Speaker 2>me on Twitter, Facebook, and Instagram at Before Breakfast Pod

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<v Speaker 2>that's b E the number four then breakfast Pod.

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<v Speaker 1>You can also shoot me an email at Before Breakfast

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<v Speaker 1>podcasts at iHeartMedia dot com that before Breakfast is spelled

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<v Speaker 1>out with all the letters, thanks so much, should I

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<v Speaker 1>look forward to staying in touch. Before Breakfast is a

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<v Speaker 1>production of iHeartRadio. For more podcasts from iHeartRadio, visit the

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<v Speaker 1>iHeartRadio app, Apple Podcasts, or wherever you listen to your

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<v Speaker 1>favorite shows.

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<v Speaker 2>MHM.