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Speaker 1: It's Brook and Jeffrey in the morning, and today we

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Speaker 1: call a guy who's been having an issue with his

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Speaker 1: air fryer and he's reached out several times to customer service,

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Speaker 1: but they haven't been very helpful. The thing is, I

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Speaker 1: predict this time they're going to be doubly helpful because

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Speaker 1: not just one, but two people will be addressing his concerns.

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Speaker 1: And that's some high quality assistance. No way, this is

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Speaker 1: going to backfire in your phone tap right now?

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Speaker 2: Hello?

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Speaker 1: Hi, is this Richard?

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Speaker 2: Yeah? It is who's this?

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Speaker 3: Hey?

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Speaker 1: My name is Grant. I'm calling from Amazon customer Care.

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Speaker 1: We received a message that you were having some issues

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Speaker 1: with an air fryer that you purchased from us recently.

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Speaker 2: I'm having an issue with like the time for itself

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Speaker 2: every time.

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Speaker 1: I'm sorry to interrupt you there, but at this point

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Speaker 1: in the call, I do need to let you know

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Speaker 1: I am working from home today, okay, and my wife, Cecily,

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Speaker 1: is also a customer care representative, so we'll be doing

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Speaker 1: the call together.

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Speaker 3: What hey, rich Hey.

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Speaker 2: That's my wife. I don't understand. It's a little confusing

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Speaker 2: to me right now. I'm sorry.

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Speaker 1: We're not trying to overwhelm you or anything here, Rich.

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Speaker 3: So let me just think of it as double the help, right.

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Speaker 1: Right, But Cecily Darling, you know what, why don't you

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Speaker 1: let me take the first portion of this call and

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Speaker 1: then I'll let you know when it's time to tag

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Speaker 1: in and take over. Okay, So let me know.

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Speaker 3: I love when you say that.

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Speaker 1: Yeah, all right, we're a team, you know, customer care team.

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Speaker 1: So okay, anyway, Rich, go ahead, wy don't you tell

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Speaker 1: me again about the problem that you're dealing with your

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Speaker 1: air fryer.

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Speaker 2: Well, like I was saying before, I'm having an issue

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Speaker 2: with like the time or itself that's not working the

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Speaker 2: way it's supposed to work. So I really understand what's

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Speaker 2: going on with this air fryer.

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Speaker 1: Rich. Hey, I'm sorry you need to stop talking when

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Speaker 1: you hear the bell because that's the cue for my

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Speaker 1: wife to tag in and take over.

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Speaker 3: What so, Rich, where were we?

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Speaker 2: Well, like I was saying before that, Okay.

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Speaker 4: I know that you were saying it before, but listen,

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Speaker 4: you're just gonna have to start from the very beginning.

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Speaker 4: You know, I've got you, but my husband is not

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Speaker 4: a great listener.

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Speaker 2: Well again, I just started telling you what was wrong

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Speaker 2: with the button. You put the timer on the rig

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Speaker 2: to you.

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Speaker 3: Know where the on button is? Maybe we should just

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Speaker 3: start there.

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Speaker 2: I mean, of course I know what the on button is.

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Speaker 2: That's why I'm sorry.

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Speaker 3: Sorry, Rich, I'm sorry.

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Speaker 4: This issue then is over my head and I'm gonna

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Speaker 4: have my husband just step back in.

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Speaker 1: Wait, hold on, I was just to you, yeah, can

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Speaker 1: you come jump back in here?

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Speaker 4: Rich?

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Speaker 3: Is the typical man doesn't even know where the on

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Speaker 3: button is.

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Speaker 2: I do know what the on button is.

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Speaker 1: That's human Okay, Sorry, what did you say? Is this

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Speaker 1: is this Darren?

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Speaker 2: Right?

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Speaker 1: What the inflatable lifeboat?

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Speaker 2: No, I'm talking about the air fryar all right.

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Speaker 1: The air fry. And you were telling us how satisfied

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Speaker 1: you are.

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Speaker 3: You know you tried to tell us he's an expert.

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Speaker 1: Well, well, well, honey, did you hear the ding? Remember

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Speaker 1: that means it's my turn to step in and help.

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Speaker 3: I'm going to bring this up in couples counseling later.

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Speaker 1: Hey, look, you bring up everything, don't you? You love it?

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Speaker 2: I don't want two people? Can I just get one?

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Speaker 1: Why would you want that? Because it's always better than one? Sorry,

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Speaker 1: it's just me, honey, I mean I zipped it.

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Speaker 3: And locked it and threw away the key like five

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Speaker 3: minutes ago.

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Speaker 1: All right, I'm buzzing you out again because.

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Speaker 3: Sorrd, because you never get to the point, say you.

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Speaker 1: Zip it, but you keep on talking.

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Speaker 4: So you haven't asked the man what's the problem with

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Speaker 4: the airframe?

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Speaker 2: But this is unbelievable.

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Speaker 1: I mean, I agree, No, he's agreeing with me.

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Speaker 5: I'm listening to a couple fighting and I could do

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Speaker 5: that at home if if I want to.

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Speaker 2: I mean, I don't get this.

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Speaker 1: Okay, Rich, I'm going to stop you there. This isn't

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Speaker 1: a fight. Okay. He may be right, you.

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Speaker 3: Know that maybe we should make up. I'm waiting for

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Speaker 3: your apology.

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Speaker 1: Do you not remember my love language? Honey? It's physical touch.

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Speaker 1: So you can go ahead whenever you're ready, can.

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Speaker 2: You guys please thought already.

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Speaker 1: She hasn't even started on me yet, Rich, What are

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Speaker 1: you doing?

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Speaker 2: I mean, I'm just drugging my air fry fix that's all?

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Speaker 1: Okay, you know, just give us a second here, Rich,

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Speaker 1: me and my wife have to make up before we

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Speaker 1: can do anything to help you.

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Speaker 2: So I don't want to be on the phone anymore.

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Speaker 1: Just have a nice kiss and we can move past.

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Speaker 3: Oh so sweet?

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Speaker 4: Okay, how much tongue do you want this time, sugar bear.

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Speaker 1: As much as I can handle? Bring it to me.

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Speaker 5: This is disgusting, man like what hmmm, hello teeth.

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Speaker 3: He always likes that you guys are.

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Speaker 2: Working in customer service and making out and make it all.

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Speaker 2: I don't know what you guys in doing, but you're

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Speaker 2: supposed to be helping me out.

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Speaker 1: I'm sorry, we need to stop your rich because it's

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Speaker 1: time for us to go over and speak with your

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Speaker 1: cousin Jason, who has an issue on the other line.

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Speaker 3: Oh now, he's got soft lips and he.

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Speaker 1: Does not mind hearing us make out.

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Speaker 2: What do you mean my cousin Jason on the other line.

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Speaker 1: I don't understand because we don't actually work for customer service. Dude,

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Speaker 1: you're on the radio right now on a show called

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Speaker 1: Brook and Jeffrey in the Morning. This is a phone tap,

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Speaker 1: you kid.

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Speaker 4: No, No, this is Brooke and that's Jeffrey and we

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Speaker 4: didn't really make out, so you shouldn't be too freaked out.

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Speaker 1: Honey. I gave it my best effort on that one.

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Speaker 2: You guys are crazy. I mean, what does Jason have

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Speaker 2: to do with this.

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Speaker 1: He emailed us because he said he was over at

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Speaker 1: your house recently. You were complaining about your air fryer

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Speaker 1: being broken.

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Speaker 2: Well, of course I'm complaining airfry sucks.

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Speaker 4: Well because it sounds like you haven't used the on button.

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Speaker 3: Did you try that?

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Speaker 2: Yes?

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Speaker 1: Well hold on, did you try the on button with

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Speaker 1: your tongue? That's how me and my wife like to

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Speaker 1: do it.

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Speaker 2: You guys are so freaky for me.

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Speaker 4: The week of every morning was fun tab weekday mornings

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Speaker 4: on

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Speaker 2: The twenties Brooke and Jeffrey in the morning