1 00:00:03,520 --> 00:00:10,280 Speaker 1: Welcome to Before Breakfast, a production of iHeartRadio. Good Morning. 2 00:00:11,760 --> 00:00:17,880 Speaker 1: This is Laura. Welcome to the Before Breakfast podcast. Today's 3 00:00:17,920 --> 00:00:22,920 Speaker 1: tip is about how to respond to feedback about improving 4 00:00:22,960 --> 00:00:27,680 Speaker 1: your work. Start by saying thank you for bringing that 5 00:00:27,760 --> 00:00:32,560 Speaker 1: to my attention. Whether you intend to do anything about 6 00:00:32,560 --> 00:00:38,080 Speaker 1: the feedback or not, this phrase keeps things courteous and 7 00:00:38,159 --> 00:00:44,400 Speaker 1: makes the person giving the feedback feel heard. Whatever your field, 8 00:00:44,440 --> 00:00:47,239 Speaker 1: it is likely that you sometimes get feedback about what 9 00:00:47,280 --> 00:00:50,960 Speaker 1: you could do differently, perhaps from a boss or a client, 10 00:00:51,120 --> 00:00:54,440 Speaker 1: or from a trusted colleague, but it could also be 11 00:00:54,480 --> 00:00:57,840 Speaker 1: from a person you've never met who just wants to 12 00:00:57,880 --> 00:01:03,320 Speaker 1: share his or her opinion. Sometimes this feedback is phrased nicely, 13 00:01:04,560 --> 00:01:09,559 Speaker 1: and sometimes it's just blunt. You know how this goes. 14 00:01:10,480 --> 00:01:13,080 Speaker 1: I had a hard time hearing you during that presentation. 15 00:01:13,280 --> 00:01:15,840 Speaker 1: You really need to use a mic next time. Or 16 00:01:16,319 --> 00:01:18,840 Speaker 1: you use the phrase you know way too often. You 17 00:01:18,880 --> 00:01:21,600 Speaker 1: really should practice more to get rid of it. Or 18 00:01:22,240 --> 00:01:25,679 Speaker 1: this signage is so confusing, I'm surprised anyone can find 19 00:01:25,720 --> 00:01:30,600 Speaker 1: your office. Or my appointment was an hour ago and 20 00:01:30,680 --> 00:01:35,360 Speaker 1: I haven't even laid eyes on the doctor yet. Whatever 21 00:01:35,400 --> 00:01:37,959 Speaker 1: the nature of the feedback and whoever is offering it. 22 00:01:38,760 --> 00:01:41,880 Speaker 1: Thank you for bringing that to my attention can be 23 00:01:41,920 --> 00:01:45,720 Speaker 1: a great response. For one thing, if you receive the 24 00:01:45,720 --> 00:01:50,000 Speaker 1: feedback in person, simply saying thank you for bringing that 25 00:01:50,040 --> 00:01:54,080 Speaker 1: to my attention saves you from the awkward moment of 26 00:01:54,120 --> 00:01:58,280 Speaker 1: figuring out a good immediate response. You have a pocket 27 00:01:58,320 --> 00:02:02,760 Speaker 1: phrase ready to go. Oh thank you for bringing that 28 00:02:02,800 --> 00:02:07,920 Speaker 1: to my attention also strikes a collaborative tone, not a 29 00:02:08,000 --> 00:02:12,880 Speaker 1: defensive one. Getting defensive tends to raise the temperature on 30 00:02:12,919 --> 00:02:16,640 Speaker 1: a situation quickly, and especially if you are dealing with 31 00:02:16,720 --> 00:02:23,959 Speaker 1: an aggravated customer, turning down the temperature can be incredibly important. 32 00:02:24,000 --> 00:02:27,600 Speaker 1: This phrase communicates that you heard the person and that 33 00:02:27,720 --> 00:02:33,680 Speaker 1: you appreciate and are receptive to their suggestion. You position 34 00:02:33,760 --> 00:02:37,400 Speaker 1: the person offering the feedback as on your team. You 35 00:02:37,480 --> 00:02:42,240 Speaker 1: are both motivated to make your work better, and ideally 36 00:02:42,320 --> 00:02:45,800 Speaker 1: that is the case, you are both hoping that any 37 00:02:45,840 --> 00:02:50,840 Speaker 1: situation can be better. Sometimes people truly do offer helpful feedback, 38 00:02:51,440 --> 00:02:56,360 Speaker 1: even if they are blunt. Lots of offices could improve 39 00:02:56,360 --> 00:03:02,160 Speaker 1: their signage. Sometimes emergencies happen, but sometimes people are late 40 00:03:02,240 --> 00:03:06,639 Speaker 1: because of bad systems that could be improved. I probably 41 00:03:06,720 --> 00:03:12,480 Speaker 1: do say you know too much in my interviews. On 42 00:03:12,520 --> 00:03:15,560 Speaker 1: the other hand, sometimes feedback is really more about the 43 00:03:15,600 --> 00:03:20,560 Speaker 1: person who offers it venting, and sometimes even if the 44 00:03:20,600 --> 00:03:24,359 Speaker 1: suggestion is spot on, you might not have the power 45 00:03:24,400 --> 00:03:27,840 Speaker 1: to implement it. When that is the case, the added 46 00:03:27,880 --> 00:03:30,400 Speaker 1: benefit of the phrase thank you for bringing that to 47 00:03:30,440 --> 00:03:34,160 Speaker 1: my attention is that you are not promising to do anything. 48 00:03:35,440 --> 00:03:38,840 Speaker 1: You are thanking people for their concern, and then you 49 00:03:38,880 --> 00:03:43,840 Speaker 1: are free to do whatever makes the most sense. If 50 00:03:43,920 --> 00:03:46,320 Speaker 1: you try using the phrase thank you for bringing that 51 00:03:46,360 --> 00:03:49,600 Speaker 1: to my attention to respond to feedback, I hope you'll 52 00:03:49,640 --> 00:03:52,760 Speaker 1: let me know how it goes. I'd also love to 53 00:03:52,800 --> 00:03:56,400 Speaker 1: hear any other pocket phrases you find useful. I am 54 00:03:56,440 --> 00:04:00,920 Speaker 1: always looking for more ideas. You can reach me at 55 00:04:01,000 --> 00:04:07,480 Speaker 1: Laura at Laura vandercam dot com. In the meantime, this 56 00:04:07,560 --> 00:04:11,800 Speaker 1: is Laura. Thanks for listening and here's to making the 57 00:04:11,880 --> 00:04:21,320 Speaker 1: most of our time. Hey, everybody, I'd love to hear 58 00:04:21,360 --> 00:04:24,159 Speaker 1: from you. You can send me your tips, your questions, 59 00:04:24,279 --> 00:04:28,000 Speaker 1: or anything else. Just connect with me on Twitter, Facebook, 60 00:04:28,120 --> 00:04:32,919 Speaker 1: and Instagram at Before Breakfast Pod that's b E the 61 00:04:33,000 --> 00:04:37,640 Speaker 1: number four then Breakfast Pod. You can also shoot me 62 00:04:37,680 --> 00:04:42,000 Speaker 1: an email at Before Breakfast Podcasts at iHeartMedia dot Com 63 00:04:42,040 --> 00:04:44,560 Speaker 1: that before Breakfast is spelled out with all the letters, 64 00:04:45,200 --> 00:04:47,279 Speaker 1: thanks so much, should I look forward to staying in touch. 65 00:04:53,080 --> 00:04:57,159 Speaker 1: Before Breakfast is a production of iHeartRadio. For more podcasts 66 00:04:57,160 --> 00:05:02,080 Speaker 1: from iHeartRadio, visit the iHeartRadio app, Apple Podcasts, or wherever 67 00:05:02,160 --> 00:05:03,520 Speaker 1: you listen to your favorite shows.