1 00:00:05,080 --> 00:00:06,000 Speaker 1: Welcome to the show. 2 00:00:06,160 --> 00:00:10,200 Speaker 2: I'm Rashwan McDonald, the host of Money Making Conversations Masterclass, 3 00:00:10,400 --> 00:00:13,320 Speaker 2: where we encourage people to stop reading other people's success 4 00:00:13,320 --> 00:00:14,120 Speaker 2: stories and. 5 00:00:14,120 --> 00:00:15,400 Speaker 1: Start planning their own. 6 00:00:16,000 --> 00:00:19,440 Speaker 2: Listen up as I interview entrepreneurs from around the country, 7 00:00:19,720 --> 00:00:22,560 Speaker 2: talk to celebrities and ask them how they are running 8 00:00:22,600 --> 00:00:25,479 Speaker 2: their companies, and speak with dog profits who are making 9 00:00:25,480 --> 00:00:28,520 Speaker 2: a difference in their local communities. Now, sit back and 10 00:00:28,600 --> 00:00:31,639 Speaker 2: listen as we unlock the secrets to their success on 11 00:00:31,760 --> 00:00:36,120 Speaker 2: Money Making Conversations Masterclass. Hi, I'm Rushan McDonald, our host 12 00:00:36,159 --> 00:00:39,839 Speaker 2: of weekly Money Making Conversations Masterclass show. The interviews and 13 00:00:39,880 --> 00:00:43,080 Speaker 2: information that this show provides are for everyone. It's time 14 00:00:43,120 --> 00:00:46,120 Speaker 2: to stop reading other people's success stories and start living 15 00:00:46,280 --> 00:00:48,559 Speaker 2: your own. If you want to be a guest on 16 00:00:48,640 --> 00:00:53,519 Speaker 2: my show, please visit our website, Moneymakingconversations dot com and 17 00:00:53,600 --> 00:00:56,320 Speaker 2: click the be a Guest button. Now to the show. 18 00:00:56,840 --> 00:00:59,600 Speaker 2: My guest is the author of Ally Leadership, How to 19 00:00:59,720 --> 00:01:02,400 Speaker 2: Lead People who Are Not Like You. Here's a little 20 00:01:02,440 --> 00:01:05,800 Speaker 2: background on her. She's the first African American president of 21 00:01:05,840 --> 00:01:08,759 Speaker 2: a private aviation company and has more than thirty five 22 00:01:08,880 --> 00:01:12,800 Speaker 2: years of travel experience, which she began as a baggage handler. 23 00:01:13,200 --> 00:01:15,920 Speaker 2: This led her to top executive roles as president of 24 00:01:16,000 --> 00:01:20,360 Speaker 2: Jeftsweet and Chief Growth Officer at Will's Up. Please welcome 25 00:01:20,400 --> 00:01:23,320 Speaker 2: the Money Making Conversations Masterclass, Stephanie Chung. 26 00:01:24,000 --> 00:01:25,520 Speaker 3: Thank you for having me with Seanna. 27 00:01:25,840 --> 00:01:27,920 Speaker 2: Okay, the name of your book, tell us how you 28 00:01:27,959 --> 00:01:29,360 Speaker 2: came over and the name of the book, let's dive 29 00:01:29,440 --> 00:01:29,880 Speaker 2: deep into. 30 00:01:29,880 --> 00:01:33,400 Speaker 1: This book is a brilliant read. It's about leadership. 31 00:01:33,520 --> 00:01:35,560 Speaker 2: Is not when you hear that word how to lead 32 00:01:35,600 --> 00:01:38,800 Speaker 2: people who are not like you, being at your African American, 33 00:01:38,880 --> 00:01:41,120 Speaker 2: one would immediately go to race and this is not 34 00:01:41,200 --> 00:01:43,960 Speaker 2: what this book is about. This book is about communications. 35 00:01:46,120 --> 00:01:47,920 Speaker 4: You thank you, Thank you sir, and thank you for 36 00:01:47,960 --> 00:01:50,400 Speaker 4: saying that, because that is the most important part that 37 00:01:50,440 --> 00:01:53,360 Speaker 4: I really want people to convey. The reason why I 38 00:01:53,440 --> 00:01:57,480 Speaker 4: named the book ally Leadership and not allyship right is 39 00:01:57,520 --> 00:02:00,280 Speaker 4: because ally, first of all, is an acronym, so it 40 00:02:00,320 --> 00:02:03,160 Speaker 4: stands for ask, lists and learn and you take action. 41 00:02:03,640 --> 00:02:06,360 Speaker 4: So to your point, the book is really a leadership book. 42 00:02:06,480 --> 00:02:09,040 Speaker 4: It's not a DEI book or anything like that. It's 43 00:02:09,040 --> 00:02:11,399 Speaker 4: a book for all leaders who want to be able 44 00:02:11,440 --> 00:02:13,440 Speaker 4: to lead people who are not like them. And the 45 00:02:13,560 --> 00:02:17,280 Speaker 4: reason why that's important Rushan is because right now we 46 00:02:17,440 --> 00:02:20,840 Speaker 4: have five soon to be six generations working, so that's 47 00:02:20,919 --> 00:02:24,040 Speaker 4: unheard of. We've got people from sixteen years old to 48 00:02:24,120 --> 00:02:27,040 Speaker 4: seventy five years old, right, And those of us in leadership, 49 00:02:27,040 --> 00:02:29,679 Speaker 4: we know that a zoomer thinks very different than a 50 00:02:29,720 --> 00:02:34,560 Speaker 4: boomer or so the inner generations in the marketplace, in 51 00:02:34,600 --> 00:02:37,800 Speaker 4: the workforce is really challenging for leaders. So that's the 52 00:02:37,840 --> 00:02:40,200 Speaker 4: first reason why I brote the book. The second reason 53 00:02:40,440 --> 00:02:44,440 Speaker 4: is we also have women as the majority of the population, 54 00:02:44,840 --> 00:02:48,440 Speaker 4: so we think differently, we communicate differently, we lead differently, 55 00:02:48,480 --> 00:02:51,720 Speaker 4: so that changes the dynamics in the workforce as well. 56 00:02:51,919 --> 00:02:53,680 Speaker 4: And then the last piece I want to really mention 57 00:02:54,080 --> 00:02:57,000 Speaker 4: is that the ethnic demographics are changing also, right, So 58 00:02:57,040 --> 00:02:59,399 Speaker 4: you have all the ethnic groups that are growing, non 59 00:02:59,440 --> 00:03:03,519 Speaker 4: ethnic groups shrinking, so that changes dynamics as well as 60 00:03:03,560 --> 00:03:07,000 Speaker 4: people with neurodiversity or people who have different abilities or 61 00:03:07,120 --> 00:03:11,480 Speaker 4: LGBTQ plus. So all said, those of us in leadership 62 00:03:11,480 --> 00:03:14,120 Speaker 4: are leading people who are not like each other, and 63 00:03:14,160 --> 00:03:16,840 Speaker 4: they're not like us. And so I come from an 64 00:03:16,840 --> 00:03:19,560 Speaker 4: industry where there's not a lot of people that look 65 00:03:19,639 --> 00:03:22,239 Speaker 4: like me, sound like me, act like me, etc. Don't 66 00:03:22,280 --> 00:03:25,560 Speaker 4: have my same background, so I have become really efficient 67 00:03:25,880 --> 00:03:27,640 Speaker 4: in how to lead people who are not like me, 68 00:03:28,080 --> 00:03:30,160 Speaker 4: And so I wrote the book as a tool for 69 00:03:30,320 --> 00:03:33,560 Speaker 4: today's leader to know how to lead today's modern force 70 00:03:33,919 --> 00:03:36,160 Speaker 4: and a modern workforce. So I really just wanted to 71 00:03:36,200 --> 00:03:38,200 Speaker 4: be a tool and hopes that it would help other 72 00:03:38,280 --> 00:03:41,800 Speaker 4: leaders be able to do it more, quicker, better, faster, 73 00:03:41,960 --> 00:03:42,440 Speaker 4: et cetera. 74 00:03:42,800 --> 00:03:45,120 Speaker 2: Cool, let's start some a couple of comments. I'm a 75 00:03:45,160 --> 00:03:47,640 Speaker 2: good listener, and you've brought up women and you say 76 00:03:47,720 --> 00:03:48,840 Speaker 2: women think differently? 77 00:03:49,240 --> 00:03:53,600 Speaker 1: Yeah? How and who you when you said think differently? 78 00:03:53,880 --> 00:03:56,560 Speaker 1: Who you're saying referencing when you say to think differently? 79 00:03:57,000 --> 00:03:57,280 Speaker 3: Yeah? 80 00:03:57,320 --> 00:04:01,280 Speaker 4: So when I say think differently, today's to day's leadership, Right, 81 00:04:01,320 --> 00:04:04,400 Speaker 4: it's primarily made up a majority of men, And so 82 00:04:04,600 --> 00:04:07,600 Speaker 4: women think differently than men and any of us that 83 00:04:07,760 --> 00:04:10,000 Speaker 4: you have any interaction, whether it be with our spouses 84 00:04:10,080 --> 00:04:10,800 Speaker 4: or kids, et cetera. 85 00:04:11,040 --> 00:04:13,640 Speaker 3: We know men and women think differently. Now what does 86 00:04:13,680 --> 00:04:14,720 Speaker 3: that mean in the workforce? 87 00:04:14,760 --> 00:04:14,960 Speaker 1: Though? 88 00:04:15,320 --> 00:04:18,320 Speaker 4: So when you think of from a woman's perspective, we're 89 00:04:18,320 --> 00:04:20,440 Speaker 4: going to really for the most part, and I'm obviously 90 00:04:20,440 --> 00:04:25,839 Speaker 4: I'm generalizing, but we tend to look at the whole person, right, So, yes, 91 00:04:25,920 --> 00:04:28,400 Speaker 4: you may be my employee, but I also acknowledge the 92 00:04:28,440 --> 00:04:31,640 Speaker 4: fact that you were somebody's husband, or somebody's son, or 93 00:04:31,640 --> 00:04:35,040 Speaker 4: somebody's best friend, or somebody's father. So when I'm addressing you, 94 00:04:35,360 --> 00:04:38,760 Speaker 4: I'm actually addressing you as the entire person of who 95 00:04:38,839 --> 00:04:42,120 Speaker 4: you are versus just you work on my team type 96 00:04:42,120 --> 00:04:44,720 Speaker 4: of thing. So we women tend to, maybe as part 97 00:04:44,760 --> 00:04:46,520 Speaker 4: of our nurturing as well, we tend to look at 98 00:04:46,560 --> 00:04:49,200 Speaker 4: people as an entire you know, we say bring your 99 00:04:49,200 --> 00:04:50,000 Speaker 4: whole self to work. 100 00:04:50,040 --> 00:04:52,200 Speaker 3: We actually look at you as a whole person. 101 00:04:52,560 --> 00:04:54,880 Speaker 4: And that's a little bit different than perhaps what people 102 00:04:54,920 --> 00:04:58,360 Speaker 4: are used to with the traditional type of leadership that 103 00:04:58,400 --> 00:04:59,919 Speaker 4: has historically been in place. 104 00:05:00,240 --> 00:05:03,080 Speaker 2: Now, just later, everybody, I'm talking to Stephanie Chung her 105 00:05:03,080 --> 00:05:06,080 Speaker 2: book Ally Leadership, How to Lead People Who Are Not 106 00:05:06,279 --> 00:05:09,040 Speaker 2: like You. This book is not just about traditional leadership. 107 00:05:09,160 --> 00:05:13,000 Speaker 2: It's about revolutionizing leadership practices to be more effective in 108 00:05:13,040 --> 00:05:15,920 Speaker 2: a rapidly changing corporate world. Like she mentioned the just 109 00:05:16,240 --> 00:05:20,280 Speaker 2: racial different ethnic groups, the social issues that we're dealing with. Now, 110 00:05:20,560 --> 00:05:26,240 Speaker 2: this issue transitions transcends the category of race, gender, sexual orientation, 111 00:05:26,520 --> 00:05:29,680 Speaker 2: different abilities, and age. Now let's talk about age, because 112 00:05:29,680 --> 00:05:33,440 Speaker 2: I'm a big proponent of age should never be an excuse, 113 00:05:33,800 --> 00:05:37,360 Speaker 2: and people are somehow been told at sixty five there 114 00:05:37,480 --> 00:05:40,200 Speaker 2: is a check waiting on them for retirement. And you 115 00:05:40,320 --> 00:05:42,520 Speaker 2: know that's not true. We all know that's not true. 116 00:05:42,520 --> 00:05:46,520 Speaker 2: But somehow that message is not getting down to the masses. 117 00:05:47,400 --> 00:05:49,640 Speaker 2: But so people tend to think that they hit fifty, 118 00:05:49,680 --> 00:05:52,680 Speaker 2: they hit sixty, they hit seventy, their dreams have stopped. 119 00:05:53,040 --> 00:05:56,000 Speaker 2: Let's talk about the age process when it comes to 120 00:05:56,080 --> 00:05:58,200 Speaker 2: your book and what you message you was trying to 121 00:05:58,240 --> 00:05:59,520 Speaker 2: deliver to that audience. 122 00:05:59,560 --> 00:05:59,960 Speaker 1: Stephanie. 123 00:06:00,440 --> 00:06:02,920 Speaker 4: Yes, So, first of all, I'm in my sixties and 124 00:06:03,040 --> 00:06:06,080 Speaker 4: I'm like, I'm telling you, I'm loving it. I feel 125 00:06:06,080 --> 00:06:09,839 Speaker 4: like I have more clarity, more energy. I mean, it's fantastic. 126 00:06:10,080 --> 00:06:13,200 Speaker 4: So my message to anyone regardless of the age, because 127 00:06:13,200 --> 00:06:15,159 Speaker 4: the reverse is true as well with Sean. Right, So 128 00:06:15,200 --> 00:06:17,200 Speaker 4: people think if you're too young, you can't lead, If 129 00:06:17,240 --> 00:06:18,839 Speaker 4: you're too old, you know, it's time for you to 130 00:06:18,839 --> 00:06:19,240 Speaker 4: get out. 131 00:06:19,440 --> 00:06:21,719 Speaker 3: The truth of the matter is we're all living longer. 132 00:06:22,240 --> 00:06:22,440 Speaker 1: Right. 133 00:06:23,040 --> 00:06:25,640 Speaker 4: You know, it's funny AARP thinks that the person who's 134 00:06:25,680 --> 00:06:27,800 Speaker 4: going to be one hundred and fifty is going to 135 00:06:27,880 --> 00:06:29,920 Speaker 4: actually make it to one hundred and fifty has already 136 00:06:29,920 --> 00:06:32,920 Speaker 4: been born. So really what that means is if you're 137 00:06:32,920 --> 00:06:35,719 Speaker 4: in your sixties or fifties or you know later, it's 138 00:06:35,760 --> 00:06:38,640 Speaker 4: no longer that you have to retire at sixty five. 139 00:06:38,920 --> 00:06:42,200 Speaker 4: I know a lot of people personally that their second 140 00:06:42,279 --> 00:06:45,039 Speaker 4: you know, dreams they're kind of who they are now, 141 00:06:45,120 --> 00:06:46,440 Speaker 4: actually started. 142 00:06:46,040 --> 00:06:47,400 Speaker 3: When they were in their sixties. 143 00:06:47,640 --> 00:06:50,159 Speaker 4: So my message for people reading the book is it 144 00:06:50,200 --> 00:06:53,279 Speaker 4: really doesn't matter what your age is, because we're all 145 00:06:53,320 --> 00:06:57,520 Speaker 4: living longer. You know, today's sixty is really like yesterday's forty, right, 146 00:06:57,880 --> 00:06:59,520 Speaker 4: And so I just want people to know that it 147 00:06:59,520 --> 00:07:02,600 Speaker 4: doesn't really matter if you are a leader, and if 148 00:07:02,640 --> 00:07:05,120 Speaker 4: you feel like you're called for leadership, and whether that's 149 00:07:05,200 --> 00:07:08,520 Speaker 4: leading in a company or just leading yourself right, or 150 00:07:08,560 --> 00:07:10,600 Speaker 4: you're an entrepreneur, this guy's. 151 00:07:10,360 --> 00:07:11,040 Speaker 3: The limit for you. 152 00:07:11,080 --> 00:07:13,920 Speaker 4: There's no longer the thought process of oh I'm sixty 153 00:07:13,920 --> 00:07:15,800 Speaker 4: five and now I need to start to retire. 154 00:07:16,280 --> 00:07:17,360 Speaker 3: Now are you kidding me? 155 00:07:17,440 --> 00:07:20,320 Speaker 4: I mean, today's sixty five year old is like again 156 00:07:20,360 --> 00:07:21,040 Speaker 4: their second win. 157 00:07:22,520 --> 00:07:24,760 Speaker 2: And I'd like to say I'm in my sixties to Stephanie, 158 00:07:24,960 --> 00:07:27,440 Speaker 2: So I think you and I may hit that sixty 159 00:07:27,440 --> 00:07:29,160 Speaker 2: one hundred and fifty, Okay, we might be in a 160 00:07:29,240 --> 00:07:30,400 Speaker 2: race for that one hundred and fifty. 161 00:07:30,480 --> 00:07:30,920 Speaker 3: Let's do it. 162 00:07:31,720 --> 00:07:34,200 Speaker 1: Just let you know not I don't know who they 163 00:07:34,240 --> 00:07:34,720 Speaker 1: talk about. 164 00:07:34,760 --> 00:07:36,400 Speaker 2: For them to be talking about me and make me 165 00:07:36,440 --> 00:07:40,240 Speaker 2: talk about you, I'll be remissed. I know we're talking 166 00:07:40,240 --> 00:07:43,840 Speaker 2: about the book, but the fact that you were president 167 00:07:45,520 --> 00:07:49,000 Speaker 2: of Jet sweet chief gross officer, it will's up and 168 00:07:49,040 --> 00:07:51,720 Speaker 2: if the people are listening, I know everybody doesn't fly 169 00:07:51,880 --> 00:07:56,200 Speaker 2: fiber jets. This is like the green Daylight Cream, a 170 00:07:56,200 --> 00:07:59,320 Speaker 2: private jet travel that we're talking about. And as an 171 00:07:59,360 --> 00:08:02,600 Speaker 2: African America, as a female, tell us about that experience. 172 00:08:03,000 --> 00:08:03,800 Speaker 1: And I was reading that. 173 00:08:04,360 --> 00:08:06,040 Speaker 2: I read your book and I was that little pebble 174 00:08:06,080 --> 00:08:08,000 Speaker 2: beat bomb with that when you look up and down, 175 00:08:08,120 --> 00:08:10,480 Speaker 2: you know who is she out there on. 176 00:08:10,440 --> 00:08:11,160 Speaker 1: The golf course? 177 00:08:11,520 --> 00:08:15,560 Speaker 2: Tell us about going from a baggage handler and then 178 00:08:15,640 --> 00:08:18,000 Speaker 2: you know, we all have dreams and people say I'm 179 00:08:18,000 --> 00:08:20,200 Speaker 2: gonna do this. People go yeah, right, and as you 180 00:08:20,240 --> 00:08:23,120 Speaker 2: start going up that ladder realizing the possibilities. 181 00:08:23,600 --> 00:08:25,000 Speaker 1: Let's share that moment. 182 00:08:24,720 --> 00:08:27,120 Speaker 2: With us, because I think it's important that our audience, 183 00:08:27,160 --> 00:08:31,040 Speaker 2: whether they're black, white, Latino, younger, old, need to understand 184 00:08:31,080 --> 00:08:32,559 Speaker 2: that a dream can happen. 185 00:08:32,640 --> 00:08:34,920 Speaker 1: But it's applied to work and relationships. 186 00:08:35,280 --> 00:08:37,040 Speaker 3: Yes, yes, so thank you for that. 187 00:08:37,280 --> 00:08:40,160 Speaker 4: You know, I always like to start off because you're right, 188 00:08:39,920 --> 00:08:43,440 Speaker 4: my career is very unique, right, and so I always 189 00:08:43,440 --> 00:08:45,240 Speaker 4: like to start off and give and give credit where 190 00:08:45,240 --> 00:08:48,120 Speaker 4: credit is due. My dad was a master sergeant in 191 00:08:48,120 --> 00:08:50,600 Speaker 4: the US Air Force, so I grew up around planes 192 00:08:50,640 --> 00:08:54,040 Speaker 4: my entire life. And really what that meant is I moved. 193 00:08:54,160 --> 00:08:56,680 Speaker 4: Also every two years of my life. I always lived 194 00:08:56,679 --> 00:08:59,160 Speaker 4: on active Air Force faces, so I heard planes taking 195 00:08:59,160 --> 00:09:01,800 Speaker 4: off and landing all the time, and so early on 196 00:09:01,920 --> 00:09:06,000 Speaker 4: I knew I wanted to be an aviation The problem, though, Ruschan, was. 197 00:09:06,000 --> 00:09:08,120 Speaker 3: That I didn't know what I could do in aviation. 198 00:09:08,640 --> 00:09:09,800 Speaker 3: And the reason. 199 00:09:09,480 --> 00:09:12,920 Speaker 4: Why is because way back in the day, whenever you 200 00:09:12,920 --> 00:09:16,679 Speaker 4: would see aviation depicted in TV or film or magazines 201 00:09:16,800 --> 00:09:19,600 Speaker 4: or anything like that, any type of media, you would 202 00:09:19,640 --> 00:09:22,800 Speaker 4: always see if you were a man, you were a pilot, 203 00:09:23,360 --> 00:09:26,480 Speaker 4: or if you were a female, you were a flight attendant. 204 00:09:27,480 --> 00:09:29,640 Speaker 3: But back in the day, none of those pictures ever 205 00:09:29,679 --> 00:09:30,120 Speaker 3: looked like me. 206 00:09:30,760 --> 00:09:32,680 Speaker 4: And so though I knew I wanted to be an 207 00:09:32,720 --> 00:09:35,760 Speaker 4: aviation I really didn't know what was accessible to me 208 00:09:36,000 --> 00:09:38,280 Speaker 4: because I'd never seen a person of color or any 209 00:09:38,320 --> 00:09:42,520 Speaker 4: type of representation in as an aviator when I was 210 00:09:42,559 --> 00:09:44,560 Speaker 4: growing up, so I didn't know what was available to me. 211 00:09:44,960 --> 00:09:47,840 Speaker 4: That said, my very first job, to your point, I 212 00:09:47,960 --> 00:09:50,600 Speaker 4: ended up parking planes and load and luggage at the 213 00:09:50,600 --> 00:09:51,520 Speaker 4: Boston Logan. 214 00:09:51,280 --> 00:09:53,320 Speaker 3: Airport for a very big airline, and. 215 00:09:53,280 --> 00:09:56,720 Speaker 4: I loved that job. Now here's what's really interesting, Ruchan. 216 00:09:57,160 --> 00:09:58,360 Speaker 4: Back then we're talking like. 217 00:09:58,320 --> 00:09:59,000 Speaker 3: Forty years ago. 218 00:09:59,800 --> 00:10:03,600 Speaker 4: Then women didn't work on the ramp, right, But I 219 00:10:03,720 --> 00:10:06,960 Speaker 4: felt really comfortable because I grew up around soldiers, so 220 00:10:07,040 --> 00:10:09,280 Speaker 4: I grew up around men. So I was like quite 221 00:10:09,360 --> 00:10:10,560 Speaker 4: comfortable working on the ramp. 222 00:10:10,679 --> 00:10:11,320 Speaker 3: Loved the job. 223 00:10:11,880 --> 00:10:14,640 Speaker 4: But because I always also needed extra money, I would 224 00:10:14,679 --> 00:10:17,839 Speaker 4: go work upstairs at the ticket counter to make some 225 00:10:17,920 --> 00:10:20,360 Speaker 4: extra money and then check customers in for their flights, etc. 226 00:10:21,040 --> 00:10:23,760 Speaker 4: So one day I was up there, and you know, again, 227 00:10:23,800 --> 00:10:26,120 Speaker 4: I worked for a really big airline in the Boston area, 228 00:10:26,200 --> 00:10:28,520 Speaker 4: and so I would always see our executives flying in 229 00:10:28,559 --> 00:10:31,040 Speaker 4: and out of the airport, so I knew who they 230 00:10:31,080 --> 00:10:33,079 Speaker 4: were rouchamp, but I didn't think that they knew who 231 00:10:33,080 --> 00:10:35,320 Speaker 4: I was because I was a stick counterperson right or 232 00:10:35,360 --> 00:10:36,120 Speaker 4: working on the ramp. 233 00:10:36,640 --> 00:10:39,040 Speaker 3: And so one day this gentleman, his name was Jim. 234 00:10:39,080 --> 00:10:39,920 Speaker 3: I'll never forget Jim. 235 00:10:40,000 --> 00:10:41,960 Speaker 4: Jim was like this little, short white guy with a 236 00:10:42,040 --> 00:10:45,880 Speaker 4: deep Southern accent, and he came over to me when 237 00:10:45,920 --> 00:10:47,760 Speaker 4: I was checking customers in and he said, in his 238 00:10:48,000 --> 00:10:51,160 Speaker 4: Southern drawl, he said, you know, Stephanie, every time I 239 00:10:51,200 --> 00:10:53,760 Speaker 4: come to this airport, I see you, and I see 240 00:10:53,760 --> 00:10:55,920 Speaker 4: you checking customers in with a smile on your face. 241 00:10:56,520 --> 00:10:58,720 Speaker 3: I think we have you in the wrong position. I 242 00:10:58,760 --> 00:11:02,600 Speaker 3: think you should be in sales. Now. Up until that point, 243 00:11:02,720 --> 00:11:04,000 Speaker 3: I was really headed. 244 00:11:03,720 --> 00:11:06,720 Speaker 4: More towards in operations, you know, type of career, and 245 00:11:06,920 --> 00:11:10,240 Speaker 4: I didn't know anything about sales, but I respected Jim. 246 00:11:10,920 --> 00:11:12,960 Speaker 4: And so with that said, you know, he and I 247 00:11:13,000 --> 00:11:15,200 Speaker 4: had a conversation and one thing led to nether and 248 00:11:15,200 --> 00:11:17,960 Speaker 4: I ended up, you know, then selling for the airlines 249 00:11:18,240 --> 00:11:20,400 Speaker 4: and then did that for many years, and then got 250 00:11:20,440 --> 00:11:25,200 Speaker 4: recruited into private aviation, and so started off in sales, 251 00:11:25,480 --> 00:11:27,200 Speaker 4: and then to your point, all the things that you 252 00:11:27,280 --> 00:11:29,319 Speaker 4: mentioned that you know, ended up going up the ladder 253 00:11:29,360 --> 00:11:31,320 Speaker 4: and ended up being one of the highest, if not 254 00:11:31,400 --> 00:11:33,480 Speaker 4: the highest ranked black. 255 00:11:33,160 --> 00:11:34,480 Speaker 3: Person in private aviation. 256 00:11:35,040 --> 00:11:38,280 Speaker 4: And so it's because though I started off like, let 257 00:11:38,280 --> 00:11:40,520 Speaker 4: me just start at the bottom, let me figure out 258 00:11:40,520 --> 00:11:42,800 Speaker 4: because I don't know what's successible, but here's what I 259 00:11:42,840 --> 00:11:45,880 Speaker 4: do know. I've got a good work ethic, I'm smart, 260 00:11:46,120 --> 00:11:48,840 Speaker 4: and I'm willing to put in the time, effort, energy, 261 00:11:48,880 --> 00:11:51,720 Speaker 4: et cetera in order to get into the position that 262 00:11:51,800 --> 00:11:53,320 Speaker 4: I want to be in now. 263 00:11:53,559 --> 00:11:55,360 Speaker 3: Early on Ruschard, I never. 264 00:11:55,160 --> 00:11:57,480 Speaker 4: Would have dreamed that I would be in the types 265 00:11:57,520 --> 00:12:00,000 Speaker 4: of positions that I ended up in. But it all 266 00:12:00,000 --> 00:12:02,240 Speaker 4: always starts with the first step. And I think that's 267 00:12:02,280 --> 00:12:05,000 Speaker 4: really what I would want lead your listeners to really 268 00:12:05,000 --> 00:12:07,960 Speaker 4: think about it. I didn't think, couldn't even think right 269 00:12:08,040 --> 00:12:10,520 Speaker 4: about where I would end up because I just didn't know. 270 00:12:10,600 --> 00:12:11,959 Speaker 3: I didn't know what was accessible. 271 00:12:12,240 --> 00:12:15,760 Speaker 4: But I could think about the first step, right, And 272 00:12:15,800 --> 00:12:18,560 Speaker 4: I think sometimes people just don't take that first step. 273 00:12:18,600 --> 00:12:21,040 Speaker 4: They overthink it, they think too much about it. It's like, 274 00:12:21,120 --> 00:12:23,200 Speaker 4: just take the first step, take that step, and then 275 00:12:23,240 --> 00:12:26,199 Speaker 4: that leads you to all the other steps. So I 276 00:12:26,240 --> 00:12:29,160 Speaker 4: loved my career. I am still obviously still have a 277 00:12:29,200 --> 00:12:31,959 Speaker 4: foot in private aviation. I do some advisory board work 278 00:12:32,040 --> 00:12:34,880 Speaker 4: and whatnot, and so it's a fun career. And you 279 00:12:34,960 --> 00:12:37,080 Speaker 4: know this because you and I talked off camera. It's 280 00:12:37,080 --> 00:12:40,679 Speaker 4: an aspirational industry and what I mean by that is, 281 00:12:40,840 --> 00:12:43,440 Speaker 4: everybody either wants to fly in a private jet or 282 00:12:43,559 --> 00:12:45,280 Speaker 4: wants to have enough money to be able to buy 283 00:12:45,280 --> 00:12:48,400 Speaker 4: a private jet. So it's very aspirational and so it's 284 00:12:48,440 --> 00:12:50,480 Speaker 4: a little bit different than most careers. 285 00:12:50,800 --> 00:12:52,040 Speaker 3: But I have loved it. 286 00:12:52,200 --> 00:12:55,080 Speaker 4: I've loved my industry, and thankfully the industry has loved 287 00:12:55,080 --> 00:12:55,880 Speaker 4: to be back as well. 288 00:12:56,360 --> 00:13:00,720 Speaker 2: Well, let's understand this is Stephanie Chong in the business 289 00:13:00,760 --> 00:13:05,560 Speaker 2: that you have Delta, you have American Airlines, you have 290 00:13:05,720 --> 00:13:10,760 Speaker 2: private travel, which is very unique, which is very specific, 291 00:13:11,440 --> 00:13:13,480 Speaker 2: but they have an audience out there and it's not 292 00:13:13,520 --> 00:13:14,280 Speaker 2: celebrity driven. 293 00:13:14,280 --> 00:13:17,880 Speaker 1: I'm just letting everybody know this is not It's so. 294 00:13:17,920 --> 00:13:21,440 Speaker 2: Many just regular looking people who are flying private jets. 295 00:13:21,440 --> 00:13:23,720 Speaker 2: It will shock you. These are the people who have 296 00:13:23,880 --> 00:13:26,920 Speaker 2: hedge frogs. These are people who are executives. These are 297 00:13:26,960 --> 00:13:31,240 Speaker 2: people who are just regular everyday people who have worked hard, 298 00:13:32,120 --> 00:13:35,720 Speaker 2: want to move fast, and cannot do the security reasons 299 00:13:36,000 --> 00:13:37,240 Speaker 2: hang out with the regular folks. 300 00:13:37,320 --> 00:13:38,040 Speaker 1: They just cannot. 301 00:13:38,400 --> 00:13:41,760 Speaker 2: And that business is being being led by a person 302 00:13:41,800 --> 00:13:45,240 Speaker 2: of your color makes me mad because I hadn't met 303 00:13:45,240 --> 00:13:47,920 Speaker 2: you before, because Steve Harveys should have met you. 304 00:13:48,040 --> 00:13:50,439 Speaker 1: I'm gonna make sure Steven A. Smith knows about. 305 00:13:50,160 --> 00:13:54,560 Speaker 2: You because these are people who fly these planes and 306 00:13:54,679 --> 00:13:57,280 Speaker 2: use these planes and don't know that a voice of 307 00:13:57,320 --> 00:14:02,560 Speaker 2: your magnitude was important to our participation as passengers. 308 00:14:02,840 --> 00:14:03,640 Speaker 1: Now let's get. 309 00:14:03,480 --> 00:14:07,280 Speaker 4: Back to I got to you know, the think about it, 310 00:14:07,400 --> 00:14:09,360 Speaker 4: Oh my show, Money Making Conversations master Class. 311 00:14:09,400 --> 00:14:12,120 Speaker 2: You know, I have a very diverse audience. Six percent 312 00:14:12,120 --> 00:14:14,760 Speaker 2: African America, twenty percent white, twelve percent Latino. You know, 313 00:14:15,040 --> 00:14:18,160 Speaker 2: fifty two percent male, forty eight percent female, sixty five 314 00:14:18,160 --> 00:14:20,280 Speaker 2: percent of my audience is under the age of forty five. 315 00:14:20,800 --> 00:14:24,240 Speaker 2: You are a person that we expire, a drever who 316 00:14:24,280 --> 00:14:28,520 Speaker 2: comes in. Did not allow color to denounce your opportunities, 317 00:14:28,800 --> 00:14:32,280 Speaker 2: but allow your personality. And when people gave you that 318 00:14:32,400 --> 00:14:34,920 Speaker 2: moment and since were I always talk about this show, Stephanie, 319 00:14:35,000 --> 00:14:37,520 Speaker 2: and I want to talk about that a little bit longer. 320 00:14:38,280 --> 00:14:41,240 Speaker 2: Somebody offered you something you could have been intimidated by 321 00:14:41,280 --> 00:14:43,960 Speaker 2: and said, oh no, I never thought about that, because, 322 00:14:43,960 --> 00:14:47,800 Speaker 2: like you said, you were headed to operations sales. Talk 323 00:14:47,840 --> 00:14:50,440 Speaker 2: about that moment a little bit more detailed, because that 324 00:14:50,560 --> 00:14:52,840 Speaker 2: was the turning point in your life and there up 325 00:14:52,920 --> 00:14:55,320 Speaker 2: there have been others along the way, but that was 326 00:14:55,360 --> 00:14:58,680 Speaker 2: the one moment that made you really go home and 327 00:14:58,720 --> 00:14:59,920 Speaker 2: sit on the side of your bed. 328 00:15:01,120 --> 00:15:05,520 Speaker 4: Yes, yes, absolutely absolutely. And here's what's really interesting. I 329 00:15:05,560 --> 00:15:07,800 Speaker 4: want to even take it back because because you have 330 00:15:07,880 --> 00:15:10,120 Speaker 4: such a diverse audience, which makes me very happy, by 331 00:15:10,160 --> 00:15:12,120 Speaker 4: the way, but you know, you just never know where 332 00:15:12,120 --> 00:15:14,800 Speaker 4: your opportunities are going to come from. So here was 333 00:15:14,840 --> 00:15:17,520 Speaker 4: a gentleman who was born and raised in the South 334 00:15:17,600 --> 00:15:20,560 Speaker 4: in the nineteen forties, and here I am, you know, 335 00:15:20,720 --> 00:15:23,560 Speaker 4: an African American girl born and raised all over the place. 336 00:15:23,560 --> 00:15:26,360 Speaker 4: Because of my military background. You would think we wouldn't 337 00:15:26,400 --> 00:15:28,920 Speaker 4: have a lot in common, right, But the truth of 338 00:15:28,960 --> 00:15:31,200 Speaker 4: the matter is he saw something because of all the 339 00:15:31,200 --> 00:15:33,440 Speaker 4: things you and I talked about before being able to 340 00:15:33,560 --> 00:15:36,040 Speaker 4: you know, working hard, having a good attitude. 341 00:15:36,160 --> 00:15:38,240 Speaker 3: You know, when the opportunity struck, I was. I was 342 00:15:38,320 --> 00:15:39,520 Speaker 3: ready for that conversation. 343 00:15:40,080 --> 00:15:43,360 Speaker 4: But you know, I also appreciate him that he was 344 00:15:43,400 --> 00:15:45,760 Speaker 4: a person paying attention. The first thing he said to 345 00:15:45,800 --> 00:15:49,200 Speaker 4: me is every time I come through, I see you, right. 346 00:15:49,240 --> 00:15:50,960 Speaker 4: And so one of the things that I always like 347 00:15:50,960 --> 00:15:52,840 Speaker 4: to encourage people is you just never know where that 348 00:15:52,880 --> 00:15:54,000 Speaker 4: opportunity is going to come up. 349 00:15:54,080 --> 00:15:57,000 Speaker 3: You never know who, you know, God puts in your path. 350 00:15:57,080 --> 00:15:59,560 Speaker 4: That may be the person that speaks one sentence or 351 00:15:59,600 --> 00:16:03,880 Speaker 4: one has one conversation that truly changes the trajectory of 352 00:16:03,920 --> 00:16:06,520 Speaker 4: your career. And that's what happened for me. And so 353 00:16:07,240 --> 00:16:09,440 Speaker 4: with that in mind, what I would just tell people is, 354 00:16:09,640 --> 00:16:13,560 Speaker 4: you know what, grow where you're planted. Wherever you are now, 355 00:16:14,440 --> 00:16:16,880 Speaker 4: it is probably not where you're going to be two years, 356 00:16:16,920 --> 00:16:18,880 Speaker 4: five years from now. And so what you want to 357 00:16:18,920 --> 00:16:22,400 Speaker 4: do is always remember that you're your personal brand. Yes, 358 00:16:22,520 --> 00:16:25,560 Speaker 4: you work for a brand, but you have a personal 359 00:16:25,600 --> 00:16:27,760 Speaker 4: brand as well, and so what do you want your 360 00:16:27,800 --> 00:16:30,920 Speaker 4: personal brand to stand for? And then you work every 361 00:16:30,960 --> 00:16:35,000 Speaker 4: single day to honor that your personal brand. So for me, 362 00:16:35,360 --> 00:16:38,360 Speaker 4: my personal brand I really wanted to stand for. You know, 363 00:16:38,400 --> 00:16:41,760 Speaker 4: I treat people kindly, that I work really hard. My 364 00:16:41,920 --> 00:16:44,040 Speaker 4: yes is my yes, my no is my no. There's 365 00:16:44,080 --> 00:16:46,520 Speaker 4: certain things that I really am intentional about when it 366 00:16:46,560 --> 00:16:49,320 Speaker 4: comes to my brand. So therefore, when the opportunity comes 367 00:16:49,400 --> 00:16:51,880 Speaker 4: up or in a lot of times too, you know, Rashan, 368 00:16:51,960 --> 00:16:53,640 Speaker 4: we always have to remember we may not be in 369 00:16:53,680 --> 00:16:55,280 Speaker 4: the room when our personal brand is. 370 00:16:55,240 --> 00:16:57,200 Speaker 3: Being discussed, right, but. 371 00:16:57,360 --> 00:17:00,360 Speaker 4: How then can you make sure that when you're not 372 00:17:00,400 --> 00:17:03,120 Speaker 4: in the room and your brand is being discussed. How 373 00:17:03,160 --> 00:17:05,840 Speaker 4: do you want people to discuss it? And that's what 374 00:17:05,880 --> 00:17:08,800 Speaker 4: you're doing every single day at work. 375 00:17:09,280 --> 00:17:12,480 Speaker 5: Please don't go anywhere. We'll be right back with more 376 00:17:12,520 --> 00:17:21,240 Speaker 5: money Making Conversations Masterclass. Welcome back to the Money Making 377 00:17:21,280 --> 00:17:27,000 Speaker 5: Conversations Masterclass hosted by Rashaan McDonald. Money Making Conversations Masterclass 378 00:17:27,040 --> 00:17:31,639 Speaker 5: continues online at Moneymakingconversations dot com and follow money Making 379 00:17:31,680 --> 00:17:35,359 Speaker 5: Conversations Masterclass on Facebook, Twitter, and Instagram. 380 00:17:35,560 --> 00:17:37,920 Speaker 2: Now here's up to interesting in your book because it's 381 00:17:37,960 --> 00:17:40,920 Speaker 2: been in the media over the last couple of years. 382 00:17:41,200 --> 00:17:44,480 Speaker 2: Counsel culture, and you've taken the time of talking about 383 00:17:44,480 --> 00:17:46,240 Speaker 2: how to steer clear of counsel culture. 384 00:17:46,359 --> 00:17:48,439 Speaker 1: First, I want to know. I want you to explain 385 00:17:48,480 --> 00:17:49,200 Speaker 1: to people. 386 00:17:49,200 --> 00:17:51,639 Speaker 2: What you your possession of counsel culture so that we 387 00:17:51,720 --> 00:17:53,600 Speaker 2: all be on the same page, and how do we 388 00:17:53,640 --> 00:17:56,399 Speaker 2: steer clear of that because that can't impact how you 389 00:17:56,480 --> 00:17:58,080 Speaker 2: lead people who are not like you. 390 00:17:58,280 --> 00:18:01,600 Speaker 4: Flor absolutely, and so you know what you want to 391 00:18:01,600 --> 00:18:03,359 Speaker 4: do when you think about leading people who are not 392 00:18:03,520 --> 00:18:06,919 Speaker 4: like you, at its core, it doesn't actually matter, you know, 393 00:18:07,040 --> 00:18:09,600 Speaker 4: in regards to if they're different than you, because most 394 00:18:09,680 --> 00:18:12,280 Speaker 4: likely they are going to be different than you. Just 395 00:18:12,280 --> 00:18:14,480 Speaker 4: because of what's happening in the world today. And so 396 00:18:14,600 --> 00:18:17,680 Speaker 4: one of the things I mentioned earlier the acronym for all. 397 00:18:17,760 --> 00:18:21,520 Speaker 4: I was asked listen, learn, you take action. The reason 398 00:18:21,600 --> 00:18:24,840 Speaker 4: why that's really important is because I was getting tired 399 00:18:24,880 --> 00:18:27,919 Speaker 4: of having people self anoint themselves as an. 400 00:18:27,760 --> 00:18:31,320 Speaker 3: Ally, right, right, and so that is that's crazy. 401 00:18:31,400 --> 00:18:33,480 Speaker 4: And really what I mean by that is, you know, 402 00:18:33,640 --> 00:18:36,240 Speaker 4: I speak as a profession That's what I do, is 403 00:18:36,280 --> 00:18:38,960 Speaker 4: I speak, and so often I would, you know, be 404 00:18:39,080 --> 00:18:41,320 Speaker 4: done with the speech. Have people come up during the 405 00:18:41,320 --> 00:18:43,840 Speaker 4: meet and greets and they would say, especially men, oh 406 00:18:43,880 --> 00:18:45,960 Speaker 4: my god, Steph, I love you know everything you just said. 407 00:18:45,960 --> 00:18:48,320 Speaker 4: And I'm an ally. You know, I'm married, I've got 408 00:18:48,320 --> 00:18:51,280 Speaker 4: three daughters, and I'm an ally. I'm like, I'm all in. 409 00:18:51,760 --> 00:18:54,960 Speaker 4: And my follow up is always the same. I always 410 00:18:55,000 --> 00:18:57,240 Speaker 4: say to the raushan like, thank you so much. I'm 411 00:18:57,240 --> 00:18:59,399 Speaker 4: so glad to hear that you're an ally. Tell me 412 00:18:59,440 --> 00:19:00,720 Speaker 4: what you've done this week. 413 00:19:00,560 --> 00:19:01,680 Speaker 3: To show your ally ship. 414 00:19:03,160 --> 00:19:08,040 Speaker 4: Crickets, right, people don't have anything that they've anything tangible. 415 00:19:08,119 --> 00:19:11,520 Speaker 4: So really what I'm really pushing for leaders is people 416 00:19:11,640 --> 00:19:14,000 Speaker 4: want to know the receipts that you have to back 417 00:19:14,080 --> 00:19:17,760 Speaker 4: up this statement, because you can't just call yourself an ally, right, 418 00:19:17,800 --> 00:19:20,480 Speaker 4: I can't call myself a nice person. You can call 419 00:19:20,480 --> 00:19:22,359 Speaker 4: me a nice person, like, oh, I've met Stephanie. She 420 00:19:22,359 --> 00:19:24,960 Speaker 4: seems like she's a nice person. But I can't self 421 00:19:24,960 --> 00:19:27,840 Speaker 4: annoint myself and it's a nice person. And the same 422 00:19:27,920 --> 00:19:30,800 Speaker 4: is true with ally, and so you have to earn 423 00:19:31,200 --> 00:19:34,720 Speaker 4: the right to be called an ally. And that's the 424 00:19:34,840 --> 00:19:37,840 Speaker 4: culture that we're living in today, right. Everybody wants you 425 00:19:37,880 --> 00:19:41,000 Speaker 4: to back up your comments with actual receipts, and so 426 00:19:41,240 --> 00:19:44,919 Speaker 4: earning from a leadership perspective, earning literally means and this 427 00:19:44,960 --> 00:19:48,840 Speaker 4: is going back to your cancel culture question. Earning means 428 00:19:48,840 --> 00:19:52,160 Speaker 4: that you, as a leader, you establish the environment where 429 00:19:52,200 --> 00:19:56,320 Speaker 4: everyone feels seen, appreciated and psychologically safe. 430 00:19:56,359 --> 00:19:58,439 Speaker 3: So you get that's the E. You also have to 431 00:19:58,480 --> 00:19:59,440 Speaker 3: assure alignment. 432 00:19:59,560 --> 00:20:02,040 Speaker 4: Right, anybody needs to know what business are you in 433 00:20:02,080 --> 00:20:04,200 Speaker 4: and how does the make the business make money? And 434 00:20:04,400 --> 00:20:08,160 Speaker 4: also how does what they do impact how the business functions. 435 00:20:08,280 --> 00:20:10,760 Speaker 4: So every employee wants to know that and we leaders 436 00:20:10,800 --> 00:20:12,359 Speaker 4: need to do a better job communicating that. 437 00:20:12,640 --> 00:20:14,880 Speaker 3: So that's what the A is for a sure alignment. 438 00:20:15,320 --> 00:20:19,080 Speaker 4: The R stands for rally the troops because if you 439 00:20:19,119 --> 00:20:21,440 Speaker 4: can get people who feel like they're safe and they're 440 00:20:21,520 --> 00:20:24,400 Speaker 4: heard and their scene and they know what role they 441 00:20:24,400 --> 00:20:27,040 Speaker 4: play in the in the in the bigness of the organization, 442 00:20:27,400 --> 00:20:29,200 Speaker 4: and you rally them towards a cause. 443 00:20:29,520 --> 00:20:31,880 Speaker 3: These people will be absolutely unstoppable. 444 00:20:32,280 --> 00:20:35,360 Speaker 4: And then the last part is the inn in I'm 445 00:20:35,400 --> 00:20:37,320 Speaker 4: from aviation, so in means you need to. 446 00:20:37,240 --> 00:20:39,800 Speaker 3: Know how to navigate the narrows, right. You need to 447 00:20:39,840 --> 00:20:40,440 Speaker 3: know where we. 448 00:20:40,440 --> 00:20:41,760 Speaker 4: Go and how are we getting there, when are we 449 00:20:41,800 --> 00:20:43,560 Speaker 4: going to get there, and what all do we need 450 00:20:43,600 --> 00:20:44,840 Speaker 4: to get there efficiently? 451 00:20:45,160 --> 00:20:48,320 Speaker 3: So all of that is what's required of the leader. 452 00:20:48,760 --> 00:20:49,960 Speaker 3: Now you do that. 453 00:20:50,040 --> 00:20:52,360 Speaker 4: And so because people talk about culture, culture, and they've 454 00:20:52,359 --> 00:20:55,560 Speaker 4: got these beautiful mission statements and you know, culture stuff 455 00:20:55,640 --> 00:20:58,240 Speaker 4: up on their walls. But if you it's not about 456 00:20:58,320 --> 00:21:00,600 Speaker 4: what's on the wall, it's how do you bet people? 457 00:21:01,080 --> 00:21:03,800 Speaker 4: That's about the culture. So you know, when I talk 458 00:21:03,840 --> 00:21:07,119 Speaker 4: about cancel culture, it's really like, let's let's get away 459 00:21:07,119 --> 00:21:10,520 Speaker 4: from just flinging the word around, right, and let's lean 460 00:21:10,680 --> 00:21:14,359 Speaker 4: into how do you treat people? And that's what this 461 00:21:14,440 --> 00:21:17,240 Speaker 4: book is all about. And it's not treating people from 462 00:21:17,320 --> 00:21:20,640 Speaker 4: your perspective, because your perspective is a moot point. It's 463 00:21:20,680 --> 00:21:23,200 Speaker 4: really all about how do people want to be treated, 464 00:21:23,280 --> 00:21:25,840 Speaker 4: And so you have to realize that you don't know 465 00:21:25,920 --> 00:21:29,159 Speaker 4: about their cultures, or their gender, or their life experience. 466 00:21:29,400 --> 00:21:32,120 Speaker 4: And because you don't know, it doesn't mean that people 467 00:21:32,160 --> 00:21:34,080 Speaker 4: want to sit around and hear you talk about what 468 00:21:34,119 --> 00:21:36,359 Speaker 4: you see you know should be done. 469 00:21:36,240 --> 00:21:37,040 Speaker 3: Or shouldn't be done. 470 00:21:37,200 --> 00:21:39,560 Speaker 4: What people want is they want you to get to 471 00:21:39,720 --> 00:21:42,680 Speaker 4: know them, and you only do that by asking, listening, 472 00:21:42,760 --> 00:21:45,080 Speaker 4: and learning, and then you figure out those areas that 473 00:21:45,119 --> 00:21:48,960 Speaker 4: you can actually take action to help and support. That's 474 00:21:49,000 --> 00:21:52,280 Speaker 4: how we as leaders can actually be much more effective, 475 00:21:52,560 --> 00:21:55,120 Speaker 4: and we can have those types of teams that don't 476 00:21:55,200 --> 00:21:57,840 Speaker 4: quit because I know you were going to be asking 477 00:21:57,880 --> 00:21:59,919 Speaker 4: me about quiet quitting and revenge quitting. 478 00:22:00,359 --> 00:22:00,719 Speaker 3: Listen. 479 00:22:01,119 --> 00:22:03,919 Speaker 4: Every industry right now is struggling with labor and talent, 480 00:22:04,480 --> 00:22:08,040 Speaker 4: and how you circumvent that is you make sure that 481 00:22:08,119 --> 00:22:11,480 Speaker 4: you're that leader that people want to work for, and 482 00:22:11,520 --> 00:22:14,440 Speaker 4: that your competitors want to steal all your people because 483 00:22:14,440 --> 00:22:17,720 Speaker 4: they're so trained and so really good at what they do, 484 00:22:18,080 --> 00:22:20,600 Speaker 4: but that your people don't want to leave because they're 485 00:22:20,640 --> 00:22:24,240 Speaker 4: getting from you as a leader in ally an ali 486 00:22:24,320 --> 00:22:27,320 Speaker 4: and their success and ally and their growth and ally 487 00:22:27,440 --> 00:22:31,480 Speaker 4: and their future. That's what people are looking for. Benefits 488 00:22:31,520 --> 00:22:33,840 Speaker 4: and dollars and cents are helpful, right. We want to 489 00:22:33,840 --> 00:22:36,560 Speaker 4: pay people what they're worth, and certainly always pay them 490 00:22:36,600 --> 00:22:40,320 Speaker 4: fairly and competitively. But really people are not just looking 491 00:22:40,359 --> 00:22:43,160 Speaker 4: for that, They're looking for leaders to step up. And 492 00:22:43,160 --> 00:22:45,679 Speaker 4: that's really why I wrote this book because I know 493 00:22:45,720 --> 00:22:48,760 Speaker 4: that it's a tough job to be a leader, but 494 00:22:48,840 --> 00:22:50,640 Speaker 4: I also know that it's not impossible. 495 00:22:50,960 --> 00:22:51,440 Speaker 1: Wow. 496 00:22:51,480 --> 00:22:54,400 Speaker 2: Talking to Stephanie Chung, her book, Ally, Leadership is more 497 00:22:54,440 --> 00:22:56,440 Speaker 2: than a book, is a road map for leaders who 498 00:22:56,520 --> 00:23:00,000 Speaker 2: aspire to create an environment where every individual fills value, 499 00:23:00,080 --> 00:23:02,080 Speaker 2: youth and empowered to get the job done. 500 00:23:02,440 --> 00:23:05,120 Speaker 1: Now, were talking about revenge quitting. 501 00:23:06,359 --> 00:23:09,640 Speaker 2: Now in your book you talk about navigating complex conversations. 502 00:23:09,680 --> 00:23:12,000 Speaker 2: These are the conversations we kind of avoid, We kind 503 00:23:12,000 --> 00:23:15,159 Speaker 2: of ignore. Oh he's okay today, Oh she's okay to 504 00:23:15,200 --> 00:23:17,320 Speaker 2: borrow h I get to him next week. 505 00:23:17,800 --> 00:23:19,440 Speaker 1: But there is a job market that. 506 00:23:19,480 --> 00:23:23,719 Speaker 2: Shrinks, and you can have somebody that you feel is 507 00:23:23,800 --> 00:23:26,320 Speaker 2: riding the ship with you to the end, and that 508 00:23:26,400 --> 00:23:30,119 Speaker 2: person's not there or that warning signs based on you 509 00:23:30,160 --> 00:23:34,040 Speaker 2: talking about navigating is in your book complex conversations? 510 00:23:34,400 --> 00:23:37,359 Speaker 1: You say twenty twenty five is gonna peak. 511 00:23:37,480 --> 00:23:42,359 Speaker 2: This revenge quitting allied leadership. God us, Stephanie, guide us, 512 00:23:42,440 --> 00:23:45,440 Speaker 2: now take us up that runway. I'm some airlines talking 513 00:23:46,000 --> 00:23:48,040 Speaker 2: take off, take off, off, take off. 514 00:23:48,119 --> 00:23:51,000 Speaker 4: Okay, So yes, and it's not just me saying revenge 515 00:23:51,040 --> 00:23:53,960 Speaker 4: quitting is if you google it when you probably did, it. 516 00:23:54,000 --> 00:23:55,080 Speaker 3: Is a thing, right. 517 00:23:55,240 --> 00:23:57,920 Speaker 4: And so employees are you know, they've got a lot 518 00:23:57,920 --> 00:23:58,720 Speaker 4: of options. 519 00:23:58,920 --> 00:24:00,000 Speaker 3: They've got a lot of options. 520 00:24:00,400 --> 00:24:03,840 Speaker 4: Unemployment is at as low, so people can certainly pack 521 00:24:03,920 --> 00:24:06,760 Speaker 4: up and go someplace else. So revenge quitting if they're 522 00:24:06,800 --> 00:24:09,920 Speaker 4: not getting their needs met, they're out of there. And 523 00:24:09,960 --> 00:24:12,440 Speaker 4: so where A lot of times what happens is leaders think, 524 00:24:12,520 --> 00:24:14,719 Speaker 4: oh well, if I just throw them more stuff, if 525 00:24:14,760 --> 00:24:18,120 Speaker 4: I just you know, have more free snacks available, or 526 00:24:18,280 --> 00:24:20,119 Speaker 4: if I you know, throw them a party once in 527 00:24:20,160 --> 00:24:22,520 Speaker 4: a while, or you know, all those things, or give 528 00:24:22,520 --> 00:24:23,160 Speaker 4: them more pay. 529 00:24:23,520 --> 00:24:24,440 Speaker 3: All of those are good. 530 00:24:24,480 --> 00:24:26,919 Speaker 4: I'm not saying don't do that, but I am saying 531 00:24:26,960 --> 00:24:28,680 Speaker 4: that what people really. 532 00:24:28,400 --> 00:24:31,040 Speaker 3: Want is they want your attention, leaders. 533 00:24:31,280 --> 00:24:33,480 Speaker 4: They want your time, they want your energy, they want 534 00:24:33,480 --> 00:24:35,360 Speaker 4: your constructive feedback, they want. 535 00:24:35,119 --> 00:24:38,399 Speaker 3: Your challenge, they want they want you. That's really what 536 00:24:38,480 --> 00:24:38,960 Speaker 3: they want. 537 00:24:39,280 --> 00:24:42,320 Speaker 4: And so we as leaders sometimes are so busy running 538 00:24:42,359 --> 00:24:45,200 Speaker 4: around like our hairs on fire that we forget job 539 00:24:45,320 --> 00:24:45,880 Speaker 4: number one. 540 00:24:46,520 --> 00:24:49,879 Speaker 3: And job number one is to be a developer of people. 541 00:24:50,200 --> 00:24:54,000 Speaker 4: That's the job, right, And so that's where how you 542 00:24:54,080 --> 00:24:57,440 Speaker 4: can minimize your revenge quitters, if you will, or even 543 00:24:57,440 --> 00:25:00,000 Speaker 4: the quiet acquitters, right, the ones who haven't actually quit yet, 544 00:25:00,280 --> 00:25:03,160 Speaker 4: but they're doing minimum work, so they're like one foot 545 00:25:03,200 --> 00:25:06,000 Speaker 4: out the door as it is. How you minimize all 546 00:25:06,040 --> 00:25:08,520 Speaker 4: that is you really get to know people for who 547 00:25:09,040 --> 00:25:11,680 Speaker 4: they are, right, You've got to meet them where they're at. 548 00:25:11,800 --> 00:25:14,160 Speaker 4: And so again I go back to the ask list 549 00:25:14,200 --> 00:25:15,680 Speaker 4: and learn, and then you take action. 550 00:25:16,240 --> 00:25:18,360 Speaker 3: And in my book, as you've read it, I tell 551 00:25:18,400 --> 00:25:20,920 Speaker 3: a lot of stories that you know and. 552 00:25:20,840 --> 00:25:23,040 Speaker 4: I actually and I also approach some of the things 553 00:25:23,040 --> 00:25:24,720 Speaker 4: that we don't want to talk about. 554 00:25:24,840 --> 00:25:25,080 Speaker 1: Right. 555 00:25:25,119 --> 00:25:26,920 Speaker 3: So there's the tough conversations. 556 00:25:27,240 --> 00:25:29,400 Speaker 4: But on the flip side, you know what's been really 557 00:25:29,400 --> 00:25:32,800 Speaker 4: getting a lot of traction Rashan is I also talk 558 00:25:32,840 --> 00:25:37,000 Speaker 4: about when leaders have somebody on their team that they 559 00:25:37,040 --> 00:25:41,000 Speaker 4: don't actually like, right, because we always talk about employees 560 00:25:41,040 --> 00:25:42,640 Speaker 4: not like in the leader, but we don't talk about 561 00:25:42,720 --> 00:25:45,520 Speaker 4: leaders not liking an employee. And so I go there 562 00:25:45,600 --> 00:25:48,399 Speaker 4: in that conversation. I know it's a taboo conversation, but 563 00:25:48,440 --> 00:25:50,720 Speaker 4: it's one that needs to be discussed. And I give 564 00:25:50,800 --> 00:25:54,480 Speaker 4: my own example on how I failed at that miserably 565 00:25:54,560 --> 00:25:57,399 Speaker 4: with a particular person, and then what I needed to 566 00:25:57,480 --> 00:26:00,000 Speaker 4: do and what I did do to get that relationship 567 00:26:00,080 --> 00:26:03,639 Speaker 4: ship back on track, because that wasn't her responsibility, that 568 00:26:03,760 --> 00:26:08,480 Speaker 4: was my responsibility. I'm the leader, right So anyways, I 569 00:26:08,600 --> 00:26:11,880 Speaker 4: grew you a long answer about that, but right now, and. 570 00:26:11,800 --> 00:26:14,520 Speaker 2: I always tell people this, Stephanie, is that I tell 571 00:26:14,520 --> 00:26:16,480 Speaker 2: people all the time, ninety percent of the money you 572 00:26:16,560 --> 00:26:18,680 Speaker 2: make will be with people you don't like, a people 573 00:26:18,760 --> 00:26:21,800 Speaker 2: you don't care to be around ninety percent of the time. 574 00:26:22,119 --> 00:26:24,399 Speaker 2: That's the nature of the business. This business is not 575 00:26:24,560 --> 00:26:27,880 Speaker 2: and life is not about that. Knife is about your family, 576 00:26:27,920 --> 00:26:30,720 Speaker 2: your friends, and that's a very small circle when you 577 00:26:30,760 --> 00:26:33,720 Speaker 2: compare it to the other one hundred percent of that pie. 578 00:26:34,280 --> 00:26:36,280 Speaker 2: And when you were you, when you talk about leading 579 00:26:36,320 --> 00:26:39,800 Speaker 2: people who are not like you, let's use the word respect. 580 00:26:40,200 --> 00:26:44,560 Speaker 2: You're an African woman, and I love listening to you talk. 581 00:26:44,600 --> 00:26:46,600 Speaker 2: You know, you talk about you know, forty years ago 582 00:26:46,640 --> 00:26:48,880 Speaker 2: when I was a Logan airport with nobody out there 583 00:26:48,920 --> 00:26:52,119 Speaker 2: like me, a female African American. Look here, when they 584 00:26:52,200 --> 00:26:54,320 Speaker 2: made Top Gun to Move with Tom Cruise, it wasn't 585 00:26:54,320 --> 00:26:57,679 Speaker 2: a female pilot. Okay, the new version had a female pilot. 586 00:26:58,200 --> 00:27:02,920 Speaker 2: Change happened own the way the word respect in your business, 587 00:27:02,920 --> 00:27:04,600 Speaker 2: because that's what it is about. When you talking about 588 00:27:04,680 --> 00:27:07,520 Speaker 2: leading people who are not like you, it comes down 589 00:27:07,560 --> 00:27:10,200 Speaker 2: to respect. Stephanie and I want to make sure people 590 00:27:10,280 --> 00:27:14,320 Speaker 2: understand and do not undervalue the important of respect. I'll 591 00:27:14,320 --> 00:27:17,520 Speaker 2: call it the two rs, respect and relationship. As we 592 00:27:17,600 --> 00:27:20,879 Speaker 2: close out this interview, tell us about that yes. 593 00:27:20,800 --> 00:27:22,560 Speaker 3: Yes, that's so good. That's so good. 594 00:27:23,040 --> 00:27:26,320 Speaker 4: That is the key, because if you go into a 595 00:27:26,359 --> 00:27:29,359 Speaker 4: conversation with someone that you don't know anything about, the 596 00:27:29,400 --> 00:27:33,680 Speaker 4: goal isn't to go in with your preconceived notions, right, 597 00:27:33,880 --> 00:27:36,600 Speaker 4: or what you've believed about that particular group of people 598 00:27:36,720 --> 00:27:40,080 Speaker 4: or that particular gender or what have you. True allyship 599 00:27:40,400 --> 00:27:43,359 Speaker 4: is I'm going to go in and be completely transparent 600 00:27:43,440 --> 00:27:47,320 Speaker 4: that I don't know anything right, and so therefore I'm 601 00:27:47,320 --> 00:27:49,639 Speaker 4: going to ask those questions. I think what tends to 602 00:27:49,680 --> 00:27:52,840 Speaker 4: happen with people, and especially you know the way that 603 00:27:52,920 --> 00:27:55,800 Speaker 4: society is all about canceling of you. If you make 604 00:27:55,840 --> 00:27:58,760 Speaker 4: a mistake or you have a little misstep. I want 605 00:27:58,840 --> 00:28:02,640 Speaker 4: leaders to know that when you're literally applying ally leadership 606 00:28:02,640 --> 00:28:04,600 Speaker 4: and you're trying to ask and listen and learn and 607 00:28:05,000 --> 00:28:08,919 Speaker 4: take action, you're going to make mistakes. And so we 608 00:28:08,960 --> 00:28:11,439 Speaker 4: as society need to start giving people more grace and 609 00:28:11,480 --> 00:28:15,200 Speaker 4: stop canceling them when they make one little mistake. Nobody's perfect, 610 00:28:15,520 --> 00:28:18,840 Speaker 4: but what I find is people are much more forgiving 611 00:28:19,200 --> 00:28:21,679 Speaker 4: if they know that you're coming in with an attitude 612 00:28:21,800 --> 00:28:25,920 Speaker 4: of trying to learn, versus if you say the wrong thing, 613 00:28:26,119 --> 00:28:28,879 Speaker 4: they're less likely to cancel you because they bother you. 614 00:28:29,320 --> 00:28:31,639 Speaker 4: They don't want you to not say anything right like 615 00:28:31,880 --> 00:28:33,680 Speaker 4: they're not talking to them at all. And so it's 616 00:28:33,720 --> 00:28:36,160 Speaker 4: really important that we do a give and take. We're 617 00:28:36,480 --> 00:28:39,480 Speaker 4: we just have to do better as society. So with 618 00:28:39,600 --> 00:28:43,080 Speaker 4: that said, the biggest thing is respect because when you 619 00:28:43,120 --> 00:28:45,920 Speaker 4: think about if you're not like me and I know 620 00:28:46,080 --> 00:28:48,280 Speaker 4: nothing about you, then I'm going to come. 621 00:28:48,120 --> 00:28:50,280 Speaker 3: In asking you basic questions. 622 00:28:50,640 --> 00:28:53,640 Speaker 4: And that's okay because people can tell I always tell 623 00:28:53,640 --> 00:28:55,840 Speaker 4: people this is a head and heart issue. 624 00:28:56,120 --> 00:28:57,080 Speaker 3: A lot of times we. 625 00:28:57,160 --> 00:28:59,800 Speaker 4: Just have approached it from a more of a head 626 00:28:59,800 --> 00:29:02,360 Speaker 4: ish you, but it's head and heart, which is really 627 00:29:02,400 --> 00:29:03,560 Speaker 4: what respect is, right. 628 00:29:03,880 --> 00:29:05,280 Speaker 3: I want to understand you. 629 00:29:05,320 --> 00:29:07,840 Speaker 4: There's the logical part, But then I also really need 630 00:29:07,880 --> 00:29:11,000 Speaker 4: to be empathetic and understand that I don't know your life. 631 00:29:11,520 --> 00:29:13,840 Speaker 4: I have probably didn't have the same type of life. 632 00:29:13,840 --> 00:29:16,960 Speaker 4: Big experience doesn't make us good or bad, or one 633 00:29:17,080 --> 00:29:20,240 Speaker 4: more important than the other. None of that stuff actually matters. 634 00:29:20,440 --> 00:29:23,080 Speaker 4: What matters is how do I make sure that I 635 00:29:23,160 --> 00:29:26,000 Speaker 4: understand enough about you, especially if I'm the leader, that 636 00:29:26,160 --> 00:29:30,120 Speaker 4: I can know where I can actually add some value, right, 637 00:29:30,400 --> 00:29:33,120 Speaker 4: and I can take some action to help you and 638 00:29:33,240 --> 00:29:36,760 Speaker 4: your career, your journey, you know, your your goals, et cetera. 639 00:29:37,240 --> 00:29:38,760 Speaker 3: That's really what it's all about. 640 00:29:38,800 --> 00:29:41,240 Speaker 4: When I think about the workplace and I think about 641 00:29:41,320 --> 00:29:44,240 Speaker 4: dynamic teams, and I think about those leaders that are really, 642 00:29:44,280 --> 00:29:47,720 Speaker 4: really really good, awesome leaders, is that they appreciate the 643 00:29:47,720 --> 00:29:49,880 Speaker 4: fact that, Okay, everybody in my team may be different. 644 00:29:50,160 --> 00:29:51,640 Speaker 3: That's actually that's sign number one. 645 00:29:51,720 --> 00:29:53,840 Speaker 4: If you a leader and your team looks and acts 646 00:29:53,880 --> 00:29:57,400 Speaker 4: and things like you, and that's not good. Right, So 647 00:29:57,720 --> 00:30:00,520 Speaker 4: you need to have a diverse team, and not diverse 648 00:30:00,560 --> 00:30:03,080 Speaker 4: in gender or race or you know, ethnic groups, but 649 00:30:03,360 --> 00:30:06,200 Speaker 4: diverse in thought process and communications style. I mean, you 650 00:30:06,200 --> 00:30:08,480 Speaker 4: want a team that knows how to win. And the 651 00:30:08,480 --> 00:30:11,520 Speaker 4: only way that you're going to get the most productive 652 00:30:11,560 --> 00:30:14,400 Speaker 4: team based on the research, is that everybody's at the 653 00:30:14,440 --> 00:30:19,200 Speaker 4: table with a different upbringing and perspective and expectations and 654 00:30:19,240 --> 00:30:21,840 Speaker 4: they think differently. That's when you get the best of 655 00:30:21,960 --> 00:30:24,400 Speaker 4: the best of the best, so that you can accomplish 656 00:30:24,400 --> 00:30:25,000 Speaker 4: your goals. 657 00:30:25,320 --> 00:30:25,520 Speaker 3: Right. 658 00:30:26,440 --> 00:30:29,320 Speaker 4: So, really all that comes down to respect, because I 659 00:30:29,400 --> 00:30:31,760 Speaker 4: have to be able to hear if we always listen. 660 00:30:32,080 --> 00:30:34,280 Speaker 4: In business, we talk a lot about how important it 661 00:30:34,320 --> 00:30:35,400 Speaker 4: is to have a diverse team. 662 00:30:35,640 --> 00:30:37,800 Speaker 3: What we don't talk about is how hard. 663 00:30:37,560 --> 00:30:41,200 Speaker 4: It is to lead a diverse team because everybody is different, right, 664 00:30:41,480 --> 00:30:44,840 Speaker 4: So real leaders know how to lead a diverse team 665 00:30:45,360 --> 00:30:47,479 Speaker 4: and then draw out the best in every single person 666 00:30:47,840 --> 00:30:49,880 Speaker 4: because together you're you know, I would say if you 667 00:30:49,920 --> 00:30:52,120 Speaker 4: had a team and like let's say a sports team, 668 00:30:52,400 --> 00:30:55,000 Speaker 4: if the sports team a basketball team and everybody was 669 00:30:55,000 --> 00:30:58,000 Speaker 4: a forward, the team would never win, right, So you 670 00:30:58,160 --> 00:31:01,240 Speaker 4: have to have diversity on the team. That's true in sports, 671 00:31:01,280 --> 00:31:03,560 Speaker 4: it's true in business. So as leaders, we want to 672 00:31:03,560 --> 00:31:06,080 Speaker 4: figure out how do we diversify that team, and once 673 00:31:06,120 --> 00:31:07,720 Speaker 4: we do that, then we've got to make sure we 674 00:31:07,760 --> 00:31:10,080 Speaker 4: play people in the right position based on their talents, 675 00:31:10,120 --> 00:31:13,160 Speaker 4: their gifts, etc. All of that comes down from the 676 00:31:13,280 --> 00:31:17,440 Speaker 4: root of trust and respect. Right, I have to be 677 00:31:17,480 --> 00:31:19,320 Speaker 4: able to trust you with the position I'm getting ready 678 00:31:19,360 --> 00:31:20,840 Speaker 4: to put you in. But I also have to be 679 00:31:20,880 --> 00:31:23,560 Speaker 4: able to respect that you're different than me and maybe 680 00:31:23,600 --> 00:31:26,080 Speaker 4: somebody else on the team, and that's a good thing 681 00:31:26,600 --> 00:31:31,520 Speaker 4: and that's okay. So and going back to your relationship part, 682 00:31:32,080 --> 00:31:35,640 Speaker 4: how I actually can start to maneuver the relationship in 683 00:31:35,680 --> 00:31:38,480 Speaker 4: a good way so everybody wins is I have to 684 00:31:38,480 --> 00:31:40,480 Speaker 4: be able to ask, list and learn and then. 685 00:31:40,360 --> 00:31:41,120 Speaker 3: Take some action. 686 00:31:41,560 --> 00:31:43,720 Speaker 4: And taking that action could be making sure that I'm 687 00:31:43,720 --> 00:31:45,600 Speaker 4: playing the right people in the right position so the 688 00:31:45,640 --> 00:31:46,320 Speaker 4: team wins. 689 00:31:46,560 --> 00:31:47,320 Speaker 3: That's important. 690 00:31:47,560 --> 00:31:51,120 Speaker 4: But also that I'm earning your respect because I'm earning it, 691 00:31:51,160 --> 00:31:54,120 Speaker 4: not because I deserve it because of my title. I'm 692 00:31:54,160 --> 00:31:57,560 Speaker 4: earning it because you actually have seen my heart that 693 00:31:57,640 --> 00:32:00,320 Speaker 4: I really do want to figure out and learn as 694 00:32:00,360 --> 00:32:02,720 Speaker 4: much about you as I possibly can so that I 695 00:32:02,760 --> 00:32:05,160 Speaker 4: can play you in the right position to set you 696 00:32:05,280 --> 00:32:08,520 Speaker 4: up to win, because if you win, I also win. 697 00:32:08,760 --> 00:32:11,120 Speaker 4: I'm the leader, right, my job is to make sure 698 00:32:11,160 --> 00:32:14,320 Speaker 4: that the company wins, and I do that by making 699 00:32:14,360 --> 00:32:16,920 Speaker 4: sure that you win first. 700 00:32:17,640 --> 00:32:18,680 Speaker 1: Her book is a great read. 701 00:32:18,880 --> 00:32:21,960 Speaker 2: Ally Leadership How to Lead People who are not like You, 702 00:32:22,360 --> 00:32:26,120 Speaker 2: Stephanie Chong, thank you for coming on Money Making Conversation Masterclass. 703 00:32:26,320 --> 00:32:28,600 Speaker 3: Thanks for having me. This was fun. Thanks so much. 704 00:32:28,880 --> 00:32:29,280 Speaker 1: Thank you. 705 00:32:29,760 --> 00:32:33,000 Speaker 2: This has been another edition of Money Making Conversation Masterclass 706 00:32:33,080 --> 00:32:36,160 Speaker 2: posted by me Rashaun McDonald. Thank you to our guests 707 00:32:36,240 --> 00:32:38,880 Speaker 2: on the show today and thank you listening to your 708 00:32:38,880 --> 00:32:41,280 Speaker 2: audience now. If you want to listen to any episode 709 00:32:41,360 --> 00:32:43,400 Speaker 2: I want to be a guest on the show, visit 710 00:32:43,680 --> 00:32:48,400 Speaker 2: Moneymakingconversations dot com. Our social media handle is money Making Conversation. 711 00:32:48,840 --> 00:32:51,280 Speaker 2: Join us next week and remember to always leave with 712 00:32:51,320 --> 00:32:51,880 Speaker 2: your gifts. 713 00:32:52,200 --> 00:32:52,800 Speaker 1: Keep winning.