1 00:00:03,520 --> 00:00:07,080 Speaker 1: Ron, and we're starting to see failures of a very 2 00:00:07,160 --> 00:00:10,280 Speaker 1: basic nature making their way back up the chart again 3 00:00:10,640 --> 00:00:14,040 Speaker 1: for silly things that. Yes, they do last a lot longer, 4 00:00:14,080 --> 00:00:22,599 Speaker 1: but they do break. Big cars like that round Volve yards. 5 00:00:23,280 --> 00:00:28,120 Speaker 1: They don't make a lot down. No more down. Get 6 00:00:28,360 --> 00:00:39,959 Speaker 1: let's heavy, big car. Yeah, car, the car doctor. Car. Hey, 7 00:00:40,000 --> 00:00:41,479 Speaker 1: tell me what kind of shape my car is in, 8 00:00:41,680 --> 00:00:43,599 Speaker 1: But don't tell me anything too expensive, because I don't 9 00:00:43,600 --> 00:00:46,600 Speaker 1: want to spend anyone, you know, not too conducive depositive 10 00:00:46,640 --> 00:00:49,319 Speaker 1: water to repair. Welcome to the radio home of Ron 11 00:00:49,400 --> 00:00:53,680 Speaker 1: and Anan the Car Doctor. Since this is where car 12 00:00:53,760 --> 00:00:57,520 Speaker 1: owners the world overturned to for their definitive opinion on 13 00:00:57,600 --> 00:01:01,320 Speaker 1: automotive repair. If you're a mechanics giving you a busy signal, 14 00:01:01,520 --> 00:01:04,360 Speaker 1: pick up the phone and call in the garage to 15 00:01:04,520 --> 00:01:06,520 Speaker 1: orders are open, but I am here to take the 16 00:01:06,640 --> 00:01:15,479 Speaker 1: falls at eight five five six and now he running. Hey, 17 00:01:15,480 --> 00:01:17,039 Speaker 1: come on in, sit down, Ron and Ny in the 18 00:01:17,040 --> 00:01:19,440 Speaker 1: car Doctor here. Welcome to the garage once again this week. 19 00:01:19,480 --> 00:01:23,360 Speaker 1: The phone numbers eight five five five zero zero zero. 20 00:01:23,400 --> 00:01:27,760 Speaker 1: That's eight five five zero zero zero The Car Doctor seven. 21 00:01:27,840 --> 00:01:30,360 Speaker 1: Call anytime phone number. If we're not on the air, 22 00:01:30,400 --> 00:01:32,400 Speaker 1: you can leave a message. There is a messaging service 23 00:01:32,440 --> 00:01:34,920 Speaker 1: attached to that, and just identify yourself with a return 24 00:01:34,959 --> 00:01:37,520 Speaker 1: phone number and fast Harry, our executive producer. We'll call 25 00:01:37,560 --> 00:01:40,000 Speaker 1: you back and line you up for the following broadcast. 26 00:01:41,200 --> 00:01:44,080 Speaker 1: This radio show is about repairing your car, and we 27 00:01:44,120 --> 00:01:46,280 Speaker 1: try to give out as much information as we possibly 28 00:01:46,319 --> 00:01:48,559 Speaker 1: can during our two hours here on air every week, 29 00:01:48,800 --> 00:01:51,640 Speaker 1: but we also provide information to you via Facebook. You 30 00:01:51,680 --> 00:01:52,920 Speaker 1: can get out to Ron and any in the Car 31 00:01:52,960 --> 00:01:55,600 Speaker 1: Doctor page on Facebook. We also have a website Car 32 00:01:55,640 --> 00:01:59,120 Speaker 1: Doctor Show dot com which you'll find links to some 33 00:01:59,440 --> 00:02:01,880 Speaker 1: very import and sites for us and for you. Tune 34 00:02:01,880 --> 00:02:04,480 Speaker 1: in dot com, I Heart and iTunes dot com because 35 00:02:04,480 --> 00:02:07,760 Speaker 1: we do make podcasts of this radio show available for you, 36 00:02:07,840 --> 00:02:09,600 Speaker 1: so you can take it, download it onto your mobile 37 00:02:09,600 --> 00:02:12,000 Speaker 1: device and um, you know, take the Car Doctor with 38 00:02:12,040 --> 00:02:14,080 Speaker 1: you and listen at your leisure and always keep that 39 00:02:14,120 --> 00:02:20,600 Speaker 1: in mind. I wonder where the programming of the consumer 40 00:02:20,680 --> 00:02:23,320 Speaker 1: is taking us, and I often think about this. I 41 00:02:23,360 --> 00:02:27,359 Speaker 1: know we programmed cars, we we program computers to keep 42 00:02:27,360 --> 00:02:30,600 Speaker 1: them updated and keep cars running smoothly. But I think 43 00:02:30,639 --> 00:02:35,320 Speaker 1: about the programming of the consumer. The consumers being programmed. 44 00:02:35,360 --> 00:02:37,359 Speaker 1: You are, whether you realize it or not you already 45 00:02:37,400 --> 00:02:43,120 Speaker 1: have been. You're so inundated with with information and coupons 46 00:02:43,160 --> 00:02:45,959 Speaker 1: in particular is what's on the forefront of my mind 47 00:02:46,000 --> 00:02:50,160 Speaker 1: after this week in that coupons seemed to predicate and 48 00:02:50,200 --> 00:02:55,520 Speaker 1: dictate how water repair should be performed. A non customer. 49 00:02:56,040 --> 00:02:59,240 Speaker 1: I'm not sure if he's a consumer or if he's 50 00:02:59,240 --> 00:03:01,000 Speaker 1: a customer. He's ever been in the shop where he's 51 00:03:01,000 --> 00:03:05,280 Speaker 1: actually paid for anything, and he's remember worked on his car. 52 00:03:05,400 --> 00:03:08,720 Speaker 1: But yet he tells us that we're his favorite repair 53 00:03:08,800 --> 00:03:12,000 Speaker 1: shop and we're the only guys that he trusts, yet 54 00:03:12,080 --> 00:03:13,800 Speaker 1: we don't ever worked on his car. I haven't quite 55 00:03:13,800 --> 00:03:17,280 Speaker 1: figured out what he is. He's a he's a non customer, 56 00:03:18,560 --> 00:03:22,640 Speaker 1: a consumer entity. I don't know. He showed up at 57 00:03:22,639 --> 00:03:25,120 Speaker 1: the shop a couple of times. I've never seen him 58 00:03:25,160 --> 00:03:26,640 Speaker 1: up at the front counter. I was on the counter 59 00:03:26,720 --> 00:03:30,240 Speaker 1: this week fast Harry was outsick, and uh, he's on 60 00:03:30,280 --> 00:03:32,120 Speaker 1: the men now. He should be back next week. But 61 00:03:32,680 --> 00:03:35,080 Speaker 1: I I was handling the counter and the back I 62 00:03:35,160 --> 00:03:37,640 Speaker 1: was doing four things last week instead of just the 63 00:03:37,720 --> 00:03:41,360 Speaker 1: usual three, and he came in to ask me a 64 00:03:41,480 --> 00:03:46,200 Speaker 1: question that the conversation kind of went like this. His 65 00:03:46,720 --> 00:03:49,200 Speaker 1: two thousand one Accurate was up with a local accurate 66 00:03:49,200 --> 00:03:52,720 Speaker 1: dealer and it needed a starter. And I've been going 67 00:03:52,720 --> 00:03:55,280 Speaker 1: there sixteen years. This is him talking obviously, I've been 68 00:03:55,280 --> 00:03:58,280 Speaker 1: going there sixteen years, and my dad went there, and 69 00:03:58,280 --> 00:04:00,880 Speaker 1: I've been a very good customer, very long term. But 70 00:04:00,960 --> 00:04:02,800 Speaker 1: i always feel like they charged me a lot of money, 71 00:04:02,800 --> 00:04:04,360 Speaker 1: and I'm never quite sure if they're really doing the 72 00:04:04,440 --> 00:04:06,520 Speaker 1: job right. But they're the guys I go to because 73 00:04:06,520 --> 00:04:08,240 Speaker 1: that's where my dad went, and I trust them, but 74 00:04:08,280 --> 00:04:10,080 Speaker 1: I don't trust them, but I'm not really sure. But 75 00:04:10,160 --> 00:04:11,880 Speaker 1: you're the only shop I trust. And you ever notice 76 00:04:11,920 --> 00:04:14,560 Speaker 1: how much money they must be making because look at 77 00:04:14,560 --> 00:04:17,400 Speaker 1: the service writers. The service writers where those fancy wrist watches, 78 00:04:17,400 --> 00:04:20,160 Speaker 1: and they have oldest jewelry, and you know, you could 79 00:04:20,200 --> 00:04:25,200 Speaker 1: feel your anxiety building as you're just you know, and 80 00:04:25,320 --> 00:04:28,200 Speaker 1: Danny walked in and he's watching him, and I could 81 00:04:28,200 --> 00:04:30,200 Speaker 1: see by the look on Danny's faces, you know, he 82 00:04:30,279 --> 00:04:33,040 Speaker 1: kind of had that that deer in the headlight look 83 00:04:33,080 --> 00:04:35,719 Speaker 1: about him. He was just listening to this person speak, 84 00:04:35,800 --> 00:04:38,640 Speaker 1: and I could see Danny's george just drop open more 85 00:04:39,240 --> 00:04:43,880 Speaker 1: and more and more to the point that I thought 86 00:04:43,880 --> 00:04:45,600 Speaker 1: he was gonna need oxygen or mouth to mouth, and 87 00:04:45,640 --> 00:04:47,680 Speaker 1: since I wasn't interested in giving him the second and 88 00:04:47,680 --> 00:04:49,800 Speaker 1: I wasn't able to provide the first, I thought i'd 89 00:04:49,800 --> 00:04:51,359 Speaker 1: better get him to sit down, and I sent Danny 90 00:04:51,360 --> 00:04:52,760 Speaker 1: back out into the shop to sit down with his 91 00:04:52,760 --> 00:04:55,240 Speaker 1: head between his niece so he wouldn't faint. And the 92 00:04:55,279 --> 00:04:57,840 Speaker 1: conversation continued and he didn't miss a beat. He kept 93 00:04:57,839 --> 00:05:01,679 Speaker 1: talking about how was five dollars to put a starter 94 00:05:01,720 --> 00:05:03,599 Speaker 1: in a sixteen year old accurate? And the car wasn't 95 00:05:03,600 --> 00:05:05,280 Speaker 1: worth fixing, but he really thought he should fix it, 96 00:05:05,400 --> 00:05:07,599 Speaker 1: but he just thoughts was too much money and how 97 00:05:07,680 --> 00:05:09,159 Speaker 1: much money would I charge? And they offered him a 98 00:05:09,160 --> 00:05:11,320 Speaker 1: coupon of ten percent, but he didn't think that was 99 00:05:11,400 --> 00:05:15,400 Speaker 1: enough because he'd been collecting coupons. Here it comes. Here's 100 00:05:15,440 --> 00:05:21,040 Speaker 1: the programming. He'd been collecting coupons for the past nine years. 101 00:05:21,880 --> 00:05:27,440 Speaker 1: They've sent him coupons for off trans fluid services, off 102 00:05:27,480 --> 00:05:32,640 Speaker 1: of I'm sorry, off of oil changescent off of tire rotations. 103 00:05:33,000 --> 00:05:38,479 Speaker 1: They've programmed him to look for a coupon, and he 104 00:05:38,480 --> 00:05:40,560 Speaker 1: brought up an interesting point. He said, how come they 105 00:05:40,600 --> 00:05:44,359 Speaker 1: can provide discount on a trans fluid change, but not 106 00:05:44,400 --> 00:05:48,080 Speaker 1: a discount on a starter repair, which is obviously the 107 00:05:48,080 --> 00:05:51,159 Speaker 1: bigger repair. Why don't they provide a bigger discount on that? 108 00:05:52,520 --> 00:05:54,600 Speaker 1: And I really don't understand why I can't get more 109 00:05:54,640 --> 00:05:56,880 Speaker 1: of a discount, because they can surely afford it, because 110 00:05:56,880 --> 00:05:59,560 Speaker 1: look at how well they're doing. They're making lots of money. 111 00:05:59,560 --> 00:06:01,839 Speaker 1: They're selling lots of cars and servicing lots of cars. 112 00:06:03,720 --> 00:06:06,560 Speaker 1: And I quite know what to say. I started out 113 00:06:06,600 --> 00:06:11,839 Speaker 1: the conversation in my reply by saying, you know, I'm 114 00:06:11,880 --> 00:06:13,599 Speaker 1: not the guy you should be asking. I don't own 115 00:06:13,600 --> 00:06:15,440 Speaker 1: the accurate deal. You really should go talk to them. 116 00:06:15,520 --> 00:06:17,280 Speaker 1: You should ask them for the discount. You should ask 117 00:06:17,320 --> 00:06:19,520 Speaker 1: them about the price. If you were to ask me, 118 00:06:19,560 --> 00:06:21,680 Speaker 1: I'd tell you they're probably in the game. I've got 119 00:06:21,680 --> 00:06:25,120 Speaker 1: to think a decent quality starter, whether it be something 120 00:06:25,160 --> 00:06:28,400 Speaker 1: in the aftermarket or whether it be direct from accurate itself, 121 00:06:28,680 --> 00:06:31,760 Speaker 1: has to be at least three let's call it that. 122 00:06:32,240 --> 00:06:34,200 Speaker 1: There's got to be at least ten hours labor and 123 00:06:34,279 --> 00:06:37,400 Speaker 1: doing a starter, there's four hundred. Maybe there was some 124 00:06:37,440 --> 00:06:40,080 Speaker 1: diagnostic time involved with sales tax, and maybe it's a 125 00:06:40,120 --> 00:06:43,360 Speaker 1: little longer than an hour. Yeah, five fifty eight. I 126 00:06:43,400 --> 00:06:44,839 Speaker 1: don't think they're out of the room It's not a 127 00:06:44,880 --> 00:06:47,920 Speaker 1: hundred all repair that I can tell you. But don't 128 00:06:47,960 --> 00:06:50,120 Speaker 1: you think I'm entitled to a discount. After all, I've 129 00:06:50,120 --> 00:06:52,320 Speaker 1: been going there all this time, and I'm planning on 130 00:06:52,360 --> 00:06:55,599 Speaker 1: getting rid of the car in the spring, and I'm 131 00:06:55,600 --> 00:06:59,080 Speaker 1: not really quite sure. I said to myself, what how 132 00:06:59,120 --> 00:07:01,440 Speaker 1: old the car is or what when you're planning to 133 00:07:01,480 --> 00:07:04,200 Speaker 1: get rid of it is? Has got anything to do 134 00:07:04,279 --> 00:07:08,120 Speaker 1: with how much you should be charged. But it seems 135 00:07:08,120 --> 00:07:13,080 Speaker 1: that coupons dictate that idea because a coupon can actually, 136 00:07:13,720 --> 00:07:16,679 Speaker 1: I learned, forced a consumer to think about the value 137 00:07:16,720 --> 00:07:20,560 Speaker 1: of a repair. I never really believe in coupons. I've 138 00:07:20,560 --> 00:07:22,840 Speaker 1: never offered coupons at the shop. I think that all 139 00:07:22,960 --> 00:07:25,120 Speaker 1: to repair is it difficult enough business to do on 140 00:07:25,160 --> 00:07:27,560 Speaker 1: its own without trying a gimmick of a coupon, because 141 00:07:27,560 --> 00:07:29,600 Speaker 1: I think that's what they are. They take with one 142 00:07:29,600 --> 00:07:32,800 Speaker 1: hand and give with another, and vice versa. And I 143 00:07:32,840 --> 00:07:34,440 Speaker 1: think you have to be smart enough, and if you're 144 00:07:34,440 --> 00:07:36,920 Speaker 1: not smart enough to realize that ort to repair, like 145 00:07:36,960 --> 00:07:42,240 Speaker 1: any business, has some fixed overhead expenses and some variable 146 00:07:42,760 --> 00:07:45,840 Speaker 1: overhead expenses that are going to fluctuate with the times. 147 00:07:46,840 --> 00:07:50,520 Speaker 1: And unless you're really looking to drive somebody out of business. 148 00:07:50,520 --> 00:07:54,000 Speaker 1: To continually dictate your frequency of that repair facility on 149 00:07:54,040 --> 00:07:59,760 Speaker 1: coupons can't be good for anybody. So, knowing all this, 150 00:08:00,120 --> 00:08:01,840 Speaker 1: realizing all this, when he said to me, don't you 151 00:08:01,840 --> 00:08:03,720 Speaker 1: think I'm entitled to more of a discount? Don't you 152 00:08:03,720 --> 00:08:06,600 Speaker 1: think I should really get something more? Because again for 153 00:08:06,600 --> 00:08:08,880 Speaker 1: the fourth or fifth time, I kind of knew by 154 00:08:08,920 --> 00:08:10,600 Speaker 1: now that his father had gone there forever, and that 155 00:08:10,640 --> 00:08:12,360 Speaker 1: he's been going there sixteen years, and even though on 156 00:08:12,400 --> 00:08:15,360 Speaker 1: the only repair shop that he trusts, he goes there 157 00:08:15,960 --> 00:08:19,160 Speaker 1: for a reason I'm not quite sure. I looked him, 158 00:08:19,200 --> 00:08:20,600 Speaker 1: dead set in the eye, and I said, you know, 159 00:08:21,560 --> 00:08:25,040 Speaker 1: you're absolutely right. I think what you should do is 160 00:08:25,120 --> 00:08:29,040 Speaker 1: go back to that dealership and wait until about four 161 00:08:29,080 --> 00:08:33,160 Speaker 1: or four thirty in the afternoon. This way, we're sure 162 00:08:33,360 --> 00:08:38,120 Speaker 1: that the waiting room is filled with people, all happy customers, 163 00:08:38,160 --> 00:08:43,880 Speaker 1: I'm sure, handing in their coupons following the procession getting 164 00:08:43,880 --> 00:08:47,319 Speaker 1: their vehicles serviced and maintained at a cheaper price, or 165 00:08:47,360 --> 00:08:50,080 Speaker 1: what they think is a cheaper price. And I would 166 00:08:50,120 --> 00:08:52,680 Speaker 1: address all these concerns you have with me to them, 167 00:08:52,760 --> 00:08:54,480 Speaker 1: and I would ask that service writer where did he 168 00:08:54,520 --> 00:08:56,440 Speaker 1: get that fancy watch and ask him why he's wearing 169 00:08:56,480 --> 00:08:59,280 Speaker 1: all that jewelry, and by all means I'd ask him 170 00:08:59,280 --> 00:09:03,000 Speaker 1: for send off. What the heck? You're right, because in 171 00:09:03,080 --> 00:09:06,320 Speaker 1: my mind, you know what the best thing I can 172 00:09:06,360 --> 00:09:07,959 Speaker 1: do for a guy like this to send them back 173 00:09:07,960 --> 00:09:11,120 Speaker 1: to the competition and let him drive them crazy, because 174 00:09:11,480 --> 00:09:13,680 Speaker 1: a guy like that sure to drive somebody either crazy 175 00:09:13,760 --> 00:09:17,000 Speaker 1: out of business or just in general keep them so distracted. 176 00:09:17,040 --> 00:09:18,920 Speaker 1: I can keep fixing cars and do what I do best. 177 00:09:19,840 --> 00:09:22,120 Speaker 1: Welcome to the car doctor. And that's kind of what 178 00:09:22,160 --> 00:09:23,960 Speaker 1: I did, and that's kind of what I always do. 179 00:09:24,000 --> 00:09:28,520 Speaker 1: Because coupons are programming devices. There not anything that anybody 180 00:09:28,520 --> 00:09:30,880 Speaker 1: saves any money on. And if you're dumb enough to 181 00:09:30,920 --> 00:09:33,319 Speaker 1: believe that you're getting a duke a coupon where you're 182 00:09:33,320 --> 00:09:36,880 Speaker 1: actually saving money and you're getting something off without paying 183 00:09:36,920 --> 00:09:40,360 Speaker 1: for it somewhere else along the way, then you're dumber 184 00:09:40,360 --> 00:09:42,480 Speaker 1: than a bag of rocks. Hello, and welcome ron on 185 00:09:42,520 --> 00:09:45,960 Speaker 1: any in the car doctor here zero nine zero. Did 186 00:09:45,960 --> 00:09:48,840 Speaker 1: I offend you? Oh? Well, it happens. But you know what, 187 00:09:49,040 --> 00:09:51,520 Speaker 1: that's kind of the way it is, because if you 188 00:09:51,720 --> 00:09:54,319 Speaker 1: fall in prey to the you know, we could turn 189 00:09:54,400 --> 00:09:57,480 Speaker 1: this conversation into the how much should an oil change cost? 190 00:09:57,800 --> 00:10:00,240 Speaker 1: If you really want to talk about it, if you 191 00:10:00,280 --> 00:10:03,840 Speaker 1: really think that discount houses that are doing oil changes 192 00:10:03,840 --> 00:10:06,839 Speaker 1: are really doing it right, using a quality oil and filter, 193 00:10:06,920 --> 00:10:10,120 Speaker 1: and if somebody qualified there wasn't flipping Hamburger's last week, 194 00:10:10,760 --> 00:10:14,440 Speaker 1: then you know you're gonna get what you get. And 195 00:10:14,520 --> 00:10:17,560 Speaker 1: that's a problem because we also allow you people to vote, 196 00:10:17,600 --> 00:10:19,439 Speaker 1: drive and reproduce, and I don't think we should really 197 00:10:19,440 --> 00:10:22,520 Speaker 1: continue to do that anymore. But that's an entirely different conversation. 198 00:10:22,600 --> 00:10:25,840 Speaker 1: Before you know it, I'll be a political show. Zero 199 00:10:25,960 --> 00:11:11,480 Speaker 1: nine zero zero. I'll be back right after this. I'm 200 00:11:11,480 --> 00:11:16,040 Speaker 1: welcome back in the car doctor. Hey eight zero zero's 201 00:11:16,040 --> 00:11:18,800 Speaker 1: the phone number. I can see that email is working. 202 00:11:18,920 --> 00:11:21,120 Speaker 1: Joe writes in from Wisconsin. Hey, Ron, I was just 203 00:11:21,240 --> 00:11:24,040 Speaker 1: listening to your opening rant about coupons. Let me ask 204 00:11:24,080 --> 00:11:26,480 Speaker 1: you this. If you're so dead set against coupons, then 205 00:11:26,520 --> 00:11:29,000 Speaker 1: how come, within the context of your show you have 206 00:11:29,080 --> 00:11:33,719 Speaker 1: advertisers with manufacturing coupons about parts and products. Joe, Joe, 207 00:11:33,760 --> 00:11:35,959 Speaker 1: I'll tell you what. I think. There's a huge difference there. 208 00:11:36,280 --> 00:11:40,160 Speaker 1: I think the difference between using an occasional manufacturer's coupon 209 00:11:40,280 --> 00:11:42,520 Speaker 1: to save money on a part. I think you're talking 210 00:11:42,559 --> 00:11:46,199 Speaker 1: about the Autocraft a GM and the advanced batteries for 211 00:11:46,320 --> 00:11:50,360 Speaker 1: ten dollars off Autocraft Gold with paraframe grid technology. Those coupons, Yeah, 212 00:11:50,559 --> 00:11:53,920 Speaker 1: to save ten dollars because the manufacturer wants to support that. 213 00:11:54,280 --> 00:11:58,800 Speaker 1: I think that's a huge difference from the repair shop 214 00:11:58,960 --> 00:12:01,439 Speaker 1: that lives and dies on we can do it cheaper, 215 00:12:01,520 --> 00:12:03,360 Speaker 1: we can do it cheaper. We can do it cheaper, 216 00:12:03,440 --> 00:12:08,720 Speaker 1: floods people with coupons on a continuous basis and programs 217 00:12:08,760 --> 00:12:12,800 Speaker 1: them to always look for something cheaper, never ever stressing 218 00:12:13,320 --> 00:12:17,040 Speaker 1: the fact that there's value and there's a technical expertise 219 00:12:17,400 --> 00:12:20,120 Speaker 1: in repairing the car. I think there's a huge difference 220 00:12:20,160 --> 00:12:23,080 Speaker 1: between the actual labor it takes to repair the vehicle 221 00:12:23,720 --> 00:12:26,760 Speaker 1: versus the manufacturing. And I'm not trying diminish or put 222 00:12:26,840 --> 00:12:29,920 Speaker 1: one up against the other, but to diminish one over 223 00:12:30,000 --> 00:12:32,520 Speaker 1: the other and say, hey, coupons for parts are the 224 00:12:32,600 --> 00:12:35,080 Speaker 1: same as coupons for the entire repair. I think it's 225 00:12:35,120 --> 00:12:37,600 Speaker 1: a horse of an entirely different color. Just my opinion. 226 00:12:37,679 --> 00:12:39,920 Speaker 1: But Joe, I value yours and I appreciate the fact 227 00:12:40,000 --> 00:12:41,880 Speaker 1: you took the time to send me an email about 228 00:12:41,880 --> 00:12:44,200 Speaker 1: the subject. If anybody else wants to comment, Ron at 229 00:12:44,240 --> 00:12:46,640 Speaker 1: Car Doctor Show dot com will make it a topic. 230 00:12:46,880 --> 00:12:50,920 Speaker 1: Coupons are coupons a form of programming in terms of 231 00:12:51,040 --> 00:12:53,640 Speaker 1: controlling where the market goes and do they have an 232 00:12:53,679 --> 00:12:56,040 Speaker 1: overall effect on the quality of the repair. Let's get 233 00:12:56,040 --> 00:12:57,920 Speaker 1: out over and open the phones and do some repairing 234 00:12:57,920 --> 00:12:59,679 Speaker 1: of our own. Let's go talk to Keith ring with 235 00:12:59,840 --> 00:13:02,199 Speaker 1: New Jersey two thousand five Dodds Ram Keith. Welcome to 236 00:13:02,240 --> 00:13:07,040 Speaker 1: the Car Doctor, Sir, how can I help um? So 237 00:13:07,320 --> 00:13:09,560 Speaker 1: you want to hear the short story? Yeah, short story, 238 00:13:09,640 --> 00:13:11,040 Speaker 1: long story, I got time, go ahead, what do you 239 00:13:11,080 --> 00:13:14,920 Speaker 1: got Okay? About a year ago, UM, I threw a code. 240 00:13:15,200 --> 00:13:19,319 Speaker 1: It was a key zero four or four, and the 241 00:13:19,480 --> 00:13:22,439 Speaker 1: short story is my boat to replacement e g R 242 00:13:22,440 --> 00:13:26,079 Speaker 1: about censor. I replaced it and for almost a year 243 00:13:26,160 --> 00:13:30,319 Speaker 1: the truck ran fine, and it actually was running smoothly 244 00:13:30,440 --> 00:13:33,920 Speaker 1: even when the code through a year ago. But I 245 00:13:34,000 --> 00:13:37,480 Speaker 1: didn't have any didn't have any uh you know, check 246 00:13:37,559 --> 00:13:40,320 Speaker 1: engine light for about a year. Then about a month 247 00:13:40,360 --> 00:13:43,800 Speaker 1: ago the check engine light story coming on again and 248 00:13:44,080 --> 00:13:46,840 Speaker 1: it was the same code that the zero four zero four, 249 00:13:47,720 --> 00:13:51,320 Speaker 1: And so I suspected about connection. So you know, I removed, 250 00:13:51,400 --> 00:13:55,120 Speaker 1: receded the connector several times, cleared the full code, and 251 00:13:55,320 --> 00:13:57,719 Speaker 1: it didn't come on for about a week, and then 252 00:13:57,800 --> 00:14:02,040 Speaker 1: it came back on. Um I left the code on 253 00:14:02,160 --> 00:14:05,640 Speaker 1: because it really the truck was never running you know, poorly. 254 00:14:06,000 --> 00:14:08,800 Speaker 1: It always rean fine, and I knew it wasn't really 255 00:14:08,880 --> 00:14:11,240 Speaker 1: a serious code that was going to cause any problem. 256 00:14:11,800 --> 00:14:14,680 Speaker 1: About two weeks ago, you know, we had that cold style. 257 00:14:14,720 --> 00:14:16,600 Speaker 1: I was driving home and it was in the evening, 258 00:14:17,360 --> 00:14:19,280 Speaker 1: and I was only doing about thirty miles an hour, 259 00:14:19,360 --> 00:14:21,800 Speaker 1: and I started to accelerate up to the next speed limit, 260 00:14:21,840 --> 00:14:25,239 Speaker 1: which is about forty five and and it started studdling, 261 00:14:25,440 --> 00:14:30,400 Speaker 1: had stuttering, poor throttle response, and the check engine light 262 00:14:30,480 --> 00:14:33,000 Speaker 1: came on. But all of a sudden, with that, the 263 00:14:33,880 --> 00:14:37,600 Speaker 1: engine throttle control light started flashing and immediately the engine 264 00:14:37,600 --> 00:14:40,440 Speaker 1: went into limp mode, you know. So I pulled off 265 00:14:40,480 --> 00:14:42,080 Speaker 1: the side of the road, shut the engine off for 266 00:14:42,080 --> 00:14:45,600 Speaker 1: about you know, five minutes, restarted, Everything ran smooth. The 267 00:14:45,680 --> 00:14:49,480 Speaker 1: check engine light was still on, but the throttle control 268 00:14:49,600 --> 00:14:53,880 Speaker 1: light was off. Drove home, checked the codes. But now 269 00:14:54,000 --> 00:14:56,680 Speaker 1: in addition to the piser of four zero four code, 270 00:14:56,720 --> 00:15:00,560 Speaker 1: I had a Pizzero three four zero camp camp tradition 271 00:15:00,680 --> 00:15:05,000 Speaker 1: center right, and also a new code P zero four 272 00:15:05,040 --> 00:15:11,200 Speaker 1: oh five. Right, So I cleared. I cleared those codes 273 00:15:11,640 --> 00:15:14,280 Speaker 1: and drove to work the next day and check engine 274 00:15:14,320 --> 00:15:16,520 Speaker 1: light came back on. But now I'm only getting the 275 00:15:16,600 --> 00:15:21,040 Speaker 1: P zero four zero four. Haven't had any additional issue 276 00:15:21,120 --> 00:15:24,320 Speaker 1: with the P zero three four zero camshaft position censor, 277 00:15:24,400 --> 00:15:28,320 Speaker 1: even though I just bought one online. Um, so you 278 00:15:28,400 --> 00:15:30,720 Speaker 1: know it's much I I only have my driveway to 279 00:15:30,760 --> 00:15:33,840 Speaker 1: work in. So what's what's what's that's a little harder 280 00:15:33,920 --> 00:15:36,320 Speaker 1: to get to. What sort of what sort of scantl 281 00:15:36,360 --> 00:15:40,560 Speaker 1: do you have? Keith? I? I used the I basically 282 00:15:41,280 --> 00:15:45,400 Speaker 1: have a go point technology with Dash command app from 283 00:15:45,440 --> 00:15:48,400 Speaker 1: my Android phone. All right, so are you able to 284 00:15:48,520 --> 00:15:52,480 Speaker 1: read and watch the e g R valve now? So 285 00:15:52,640 --> 00:15:55,960 Speaker 1: you can't wrap, you can't read data stream now. I 286 00:15:56,080 --> 00:15:58,440 Speaker 1: can read a lot of quite a few things, but 287 00:15:58,720 --> 00:16:03,360 Speaker 1: that's not one that I can unfortunately. I mean, what 288 00:16:03,640 --> 00:16:06,600 Speaker 1: what good? You finished? Good? So anyway, so the bottom 289 00:16:06,640 --> 00:16:09,440 Speaker 1: line is, you know, I've done some things that cleaned 290 00:16:09,440 --> 00:16:12,720 Speaker 1: out because I used some I use some silicone grease 291 00:16:12,800 --> 00:16:15,480 Speaker 1: on the connector just to kind of keep it. You 292 00:16:15,560 --> 00:16:18,920 Speaker 1: know clean and comes apart nicely, so I thought maybe 293 00:16:18,960 --> 00:16:21,160 Speaker 1: it had a bad connection there, and I cleaned that 294 00:16:21,280 --> 00:16:25,560 Speaker 1: all out, re seated that the code now keeps coming 295 00:16:25,640 --> 00:16:28,280 Speaker 1: back down. It's persistent the P zero four zero five. 296 00:16:28,360 --> 00:16:31,240 Speaker 1: So I guess now on that four zero five or 297 00:16:31,280 --> 00:16:35,000 Speaker 1: four zero four four zero five, that's what I'm getting 298 00:16:35,160 --> 00:16:38,760 Speaker 1: consistently now. So I'm I'm at a point where it's 299 00:16:38,800 --> 00:16:42,120 Speaker 1: not an easy fix, and I'm kind of just, you know, 300 00:16:42,280 --> 00:16:44,520 Speaker 1: thinking maybe it's a wiring harness, but I don't know. 301 00:16:44,680 --> 00:16:47,640 Speaker 1: So now shut up and let you talk. Okay, well, 302 00:16:48,040 --> 00:16:51,640 Speaker 1: you know, let's let's work with what we know is bad. 303 00:16:52,280 --> 00:16:54,280 Speaker 1: And I'm not saying the three forty isn't going to 304 00:16:54,360 --> 00:16:57,200 Speaker 1: be an issue or isn't an issue three forty. I'll 305 00:16:57,200 --> 00:16:59,520 Speaker 1: talk about that for a second. P zero three forty 306 00:16:59,760 --> 00:17:04,480 Speaker 1: is typically a UM It can be a crank or 307 00:17:04,640 --> 00:17:08,199 Speaker 1: camp sensor fault because one or the other can trigger 308 00:17:08,280 --> 00:17:11,000 Speaker 1: the fault themselves. So you know, we could go through 309 00:17:11,040 --> 00:17:13,320 Speaker 1: the drama of testing the cam in the crank sensors 310 00:17:13,320 --> 00:17:16,440 Speaker 1: and it's a five volt signal and you know, color 311 00:17:16,520 --> 00:17:18,600 Speaker 1: of wires and sit there and make sure we've got 312 00:17:18,640 --> 00:17:20,960 Speaker 1: a good square wave. But that's not what's broke on 313 00:17:21,000 --> 00:17:22,600 Speaker 1: the truck right now. Right now, we're trying to deal 314 00:17:22,640 --> 00:17:24,359 Speaker 1: with the four oh four and the four oh five 315 00:17:24,880 --> 00:17:27,240 Speaker 1: that that that seems to be the issue. Uh, this 316 00:17:27,400 --> 00:17:30,960 Speaker 1: is a this is a three wire sensor. There's a ground, 317 00:17:31,040 --> 00:17:33,480 Speaker 1: there's a five vault reference, and there's a signal return 318 00:17:33,600 --> 00:17:37,879 Speaker 1: back to the PCM. So do you have a decent 319 00:17:38,000 --> 00:17:43,120 Speaker 1: digital vault ometer? Keith okay an electrical engineer. Alright, cool, 320 00:17:43,359 --> 00:17:48,159 Speaker 1: So then let's let's let's unplug the e g R. 321 00:17:48,359 --> 00:17:51,560 Speaker 1: Key on, engine off. Unplugged the e g R. And 322 00:17:51,680 --> 00:17:53,679 Speaker 1: see we're gonna have ground on one leg. And if 323 00:17:53,720 --> 00:17:57,520 Speaker 1: if I believe the two the the the ends, alright, 324 00:17:57,560 --> 00:17:59,480 Speaker 1: one's gonna be a five volt reference. One's gonna be 325 00:17:59,560 --> 00:18:03,159 Speaker 1: a ground, all right, we can identify those, and then 326 00:18:03,160 --> 00:18:05,040 Speaker 1: the middle one is gonna be signal return if I 327 00:18:05,080 --> 00:18:07,640 Speaker 1: remember correctly, But just verify that. It's been a while. 328 00:18:08,280 --> 00:18:11,879 Speaker 1: And what I'm looking for is when the lights on, 329 00:18:13,000 --> 00:18:17,920 Speaker 1: what do I have on that signal return line? Right? Um? 330 00:18:18,240 --> 00:18:21,720 Speaker 1: You know, is it correct? Does it vary? Doesn't modify itself? 331 00:18:22,440 --> 00:18:24,680 Speaker 1: All right? As you're accelerating, and you should see a 332 00:18:24,760 --> 00:18:28,760 Speaker 1: varying voltage because it's applying and it's going through a 333 00:18:28,840 --> 00:18:32,520 Speaker 1: duty cycle there as you're driving the car. Um hang on, Keith, 334 00:18:32,640 --> 00:18:35,000 Speaker 1: Let's let me let me hold you over the pause 335 00:18:35,080 --> 00:18:37,080 Speaker 1: and we'll come back and talk about this. I'm running 336 00:18:37,119 --> 00:18:38,879 Speaker 1: any in the car doctor. We're back right after this 337 00:18:56,880 --> 00:18:59,200 Speaker 1: Welcome back of the car Doctor. Here at a five 338 00:18:59,680 --> 00:19:01,879 Speaker 1: six are on nine zero. We're on the phone with 339 00:19:02,000 --> 00:19:04,720 Speaker 1: Keith talking about his two thousand five DoD dram. Keith, 340 00:19:04,760 --> 00:19:07,840 Speaker 1: you're still there. I am. You said something and I 341 00:19:07,920 --> 00:19:10,720 Speaker 1: thought about it during the pause. You a year ago 342 00:19:11,080 --> 00:19:14,960 Speaker 1: you changed the sensor or the whole valve, the whole 343 00:19:15,240 --> 00:19:17,920 Speaker 1: e g R valves. Right, Okay, Right, I heard that 344 00:19:18,040 --> 00:19:20,160 Speaker 1: different in my head because I sat here thinking about 345 00:19:20,200 --> 00:19:21,920 Speaker 1: it during the pause. I'm saying, how can he change 346 00:19:22,320 --> 00:19:26,440 Speaker 1: just the sensor? Okay. So in terms of measuring voltage 347 00:19:26,480 --> 00:19:28,639 Speaker 1: on the censor, this is a five wire or a 348 00:19:28,760 --> 00:19:32,080 Speaker 1: six wire, depending upon a mission level. And you're gonna 349 00:19:32,119 --> 00:19:34,800 Speaker 1: have to identify you're gonna have three one's gonna be 350 00:19:34,840 --> 00:19:36,640 Speaker 1: a five vault, one's gonna be a ground, one's gonna 351 00:19:36,640 --> 00:19:38,119 Speaker 1: be signal return, and the other are going to be 352 00:19:38,280 --> 00:19:41,440 Speaker 1: power and ground controlled by the PCM as it do 353 00:19:41,720 --> 00:19:44,560 Speaker 1: cycle the e g R UM. Just so you know, 354 00:19:44,680 --> 00:19:47,359 Speaker 1: I have an old data subscription, so I did print 355 00:19:47,400 --> 00:19:53,359 Speaker 1: out the wiring. Okay, UM, let me ask you this, 356 00:19:53,440 --> 00:19:55,159 Speaker 1: who's e g R valve is it? Where'd you get 357 00:19:55,200 --> 00:19:58,439 Speaker 1: it from Chrysler or something online? You know what? Um, 358 00:19:58,680 --> 00:20:02,000 Speaker 1: it wasn't a mopar the sensor. I just looked for 359 00:20:02,080 --> 00:20:04,280 Speaker 1: the camp chap if I needed is a mo part. 360 00:20:04,359 --> 00:20:07,520 Speaker 1: But um, I did buy UM. And again it was 361 00:20:07,560 --> 00:20:09,760 Speaker 1: a year ago, so I don't remember the exact brand, 362 00:20:09,840 --> 00:20:12,560 Speaker 1: but I did specifically pick one that wasn't like a 363 00:20:13,000 --> 00:20:16,920 Speaker 1: white box Chinese you know knockoffs. Um it did. It 364 00:20:17,119 --> 00:20:20,320 Speaker 1: was a complete It was the valve censor with the 365 00:20:21,280 --> 00:20:26,399 Speaker 1: gaskets and mounting hardware. UM. Because I remember usually what 366 00:20:26,560 --> 00:20:29,760 Speaker 1: goes bad on these on that style, the electric style. 367 00:20:29,800 --> 00:20:31,920 Speaker 1: This is an electric style e g R is the 368 00:20:32,040 --> 00:20:35,280 Speaker 1: pintal starts to bind in the valve and that's what 369 00:20:35,400 --> 00:20:38,240 Speaker 1: cause it causes the erroneous readings. It's looking for a 370 00:20:38,320 --> 00:20:42,320 Speaker 1: certain position under a certain load, and it basically it 371 00:20:42,400 --> 00:20:44,480 Speaker 1: tells it, hey do this go to this height. It 372 00:20:44,520 --> 00:20:46,840 Speaker 1: doesn't go there, and it starts to say, hey, that's 373 00:20:46,880 --> 00:20:49,560 Speaker 1: not real, and it sets one of a couple of 374 00:20:49,600 --> 00:20:53,679 Speaker 1: different possible fault codes. So you know, maybe the question 375 00:20:53,760 --> 00:20:56,439 Speaker 1: here becomes, because we're dealing in an aftermarket part, we've 376 00:20:56,480 --> 00:20:59,720 Speaker 1: got no way to measure true duty cycle and response. 377 00:21:00,160 --> 00:21:02,080 Speaker 1: Maybe we're gonna have to swap this valve out or 378 00:21:02,080 --> 00:21:04,600 Speaker 1: at the very least take it apart. Doesn't show signs 379 00:21:04,600 --> 00:21:07,040 Speaker 1: of carbon and even if it doesn't, how much was 380 00:21:07,119 --> 00:21:08,959 Speaker 1: the valve? How much? But now I'm going to tell 381 00:21:08,960 --> 00:21:11,399 Speaker 1: you to go get a mopar valve and replace it 382 00:21:11,480 --> 00:21:13,760 Speaker 1: with that. And you know what, I'm right with you 383 00:21:13,880 --> 00:21:15,760 Speaker 1: there too, you know. And then the second thing is 384 00:21:16,200 --> 00:21:19,280 Speaker 1: when you change the valve this trip, make sure did 385 00:21:19,320 --> 00:21:23,240 Speaker 1: you do a battery disconnect and memory reset? Yeah, I 386 00:21:23,400 --> 00:21:25,560 Speaker 1: was gonna tell you that. In between all of this. 387 00:21:26,240 --> 00:21:28,200 Speaker 1: One of the things that I did do was that 388 00:21:28,440 --> 00:21:31,119 Speaker 1: just to see if there was a retentive code in 389 00:21:31,200 --> 00:21:33,400 Speaker 1: there that just was you know, stuck in the computer. 390 00:21:34,080 --> 00:21:38,560 Speaker 1: And um, that didn't fix it either. So well, you know, 391 00:21:38,840 --> 00:21:41,840 Speaker 1: it's because now if this is a bad e g R, 392 00:21:41,880 --> 00:21:44,879 Speaker 1: and I suspect it is, you know, it's one of 393 00:21:44,960 --> 00:21:47,280 Speaker 1: three possibilities. You've either got a bad new e g R. 394 00:21:47,359 --> 00:21:50,200 Speaker 1: How could that be a problem, a problem in the 395 00:21:50,240 --> 00:21:55,000 Speaker 1: wiring harness or a bad PCM in in terms of 396 00:21:55,119 --> 00:21:57,680 Speaker 1: failure rates on a scale of you know, one to 397 00:21:57,800 --> 00:22:00,440 Speaker 1: a hundred. If we if we look at this code 398 00:22:00,440 --> 00:22:03,000 Speaker 1: at a national level, I would I would wage your 399 00:22:03,480 --> 00:22:05,480 Speaker 1: lunch for a week with somebody that a p zero 400 00:22:05,600 --> 00:22:08,200 Speaker 1: four oh four four oh five e g R fault 401 00:22:08,240 --> 00:22:12,720 Speaker 1: on a Chrysler product in the percentile is an E 402 00:22:13,040 --> 00:22:16,000 Speaker 1: is an e g R valve and the other remaining 403 00:22:16,080 --> 00:22:21,200 Speaker 1: fiftent is probably two thirds wiring harness and the last 404 00:22:21,240 --> 00:22:24,000 Speaker 1: five percent is going to be a PCM. So it's 405 00:22:24,040 --> 00:22:27,440 Speaker 1: just not that common for that particular fault um, the 406 00:22:27,560 --> 00:22:30,480 Speaker 1: latter being the more the more predominant, the more you know, 407 00:22:30,560 --> 00:22:34,240 Speaker 1: the more regular failure um. But when you when you do, 408 00:22:34,920 --> 00:22:37,240 Speaker 1: it's learned bad habits now. So when you do replace 409 00:22:37,320 --> 00:22:41,480 Speaker 1: the valve, you need to do a disconnect both terminals 410 00:22:42,080 --> 00:22:46,600 Speaker 1: join them together, and it's it's it's interesting, as an 411 00:22:46,600 --> 00:22:49,000 Speaker 1: electrical engineer will say it to you. There's there's some 412 00:22:49,320 --> 00:22:51,840 Speaker 1: talk in the industry now where they don't want us 413 00:22:51,880 --> 00:22:54,119 Speaker 1: to just touch jumper leads together. They want us to 414 00:22:54,200 --> 00:22:56,840 Speaker 1: put I believe it's a ten thousand O resistor. I 415 00:22:56,920 --> 00:22:58,320 Speaker 1: have to go back and look at the article I 416 00:22:58,400 --> 00:23:00,720 Speaker 1: was reading a couple of weeks ago. They bleed out 417 00:23:00,880 --> 00:23:04,440 Speaker 1: whatever energy stored in. They're more more smoothly. Right, It's 418 00:23:04,520 --> 00:23:07,160 Speaker 1: it's not a it's not a jolt to the computer. 419 00:23:07,880 --> 00:23:11,080 Speaker 1: And um, you know, let that leave. Let let that 420 00:23:11,200 --> 00:23:15,320 Speaker 1: go on for eight to ten minutes, right, and then 421 00:23:15,440 --> 00:23:17,200 Speaker 1: let it and then hook it back up and see 422 00:23:17,240 --> 00:23:20,040 Speaker 1: where you go. That being said, if that silves the 423 00:23:20,080 --> 00:23:22,119 Speaker 1: four oh four four oh five, and I'm venturing to 424 00:23:22,200 --> 00:23:23,640 Speaker 1: guess that it will, and if not, you know where 425 00:23:23,680 --> 00:23:27,480 Speaker 1: to find me. Uh, you know the three forty code, 426 00:23:28,560 --> 00:23:31,640 Speaker 1: I'd be curious. My guess is that that may come back, 427 00:23:31,720 --> 00:23:33,760 Speaker 1: and it has absolutely nothing to do with the other 428 00:23:34,720 --> 00:23:38,360 Speaker 1: and that's gonna be a separate issue into itself. Now, 429 00:23:38,960 --> 00:23:41,080 Speaker 1: keep in mind, like I said, the three forty, if 430 00:23:41,119 --> 00:23:44,520 Speaker 1: you can't scope it, um, if you don't have that capacity, 431 00:23:45,040 --> 00:23:48,399 Speaker 1: you know, a cam or a crank can cause that 432 00:23:48,520 --> 00:23:52,680 Speaker 1: three forty. Basically, it's seeing that the cam and the 433 00:23:52,760 --> 00:23:56,000 Speaker 1: crank aren't synchronized together. Think of the bicycle with the sprockets, 434 00:23:56,520 --> 00:23:58,600 Speaker 1: and as as the sprockets go around, they have to 435 00:23:58,680 --> 00:24:01,320 Speaker 1: line up to an index market time, all of a sudden, 436 00:24:01,359 --> 00:24:05,679 Speaker 1: somebody hiccup there missed a step or the chain fell off. Literally. Uh, 437 00:24:06,040 --> 00:24:09,879 Speaker 1: really that's that's a race there to which one? UM, 438 00:24:11,920 --> 00:24:13,359 Speaker 1: I don't know. I don't know if race is the 439 00:24:13,520 --> 00:24:16,080 Speaker 1: right word. Keith. I think it's a UM. I think 440 00:24:16,119 --> 00:24:19,199 Speaker 1: it's an indicator that it can be one or the other. UM. 441 00:24:19,359 --> 00:24:21,840 Speaker 1: If if if I was gonna be a betting man 442 00:24:22,520 --> 00:24:26,520 Speaker 1: and taken, you know, again playing the averages, I would 443 00:24:26,600 --> 00:24:30,080 Speaker 1: tell you that more often than not, it's a crank 444 00:24:30,160 --> 00:24:35,320 Speaker 1: position fault, all right. You know, there comes a time 445 00:24:36,000 --> 00:24:37,920 Speaker 1: and I get a lot of aggravation about this, but 446 00:24:38,040 --> 00:24:40,520 Speaker 1: there comes a time where based on age of the 447 00:24:40,560 --> 00:24:44,320 Speaker 1: truck and mileage and you're starting to deal with intermittence. 448 00:24:45,560 --> 00:24:47,960 Speaker 1: You know. Uh, we had a we had a vehicle, 449 00:24:48,760 --> 00:24:50,640 Speaker 1: oh not too long ago. It was a forty dollar 450 00:24:50,760 --> 00:24:53,920 Speaker 1: part and it was an intermittent the car would the 451 00:24:54,000 --> 00:24:57,199 Speaker 1: car would shut off and stop running. And we couldn't 452 00:24:57,240 --> 00:25:00,680 Speaker 1: we we couldn't duplicate it to save our life. And 453 00:25:00,920 --> 00:25:02,760 Speaker 1: we sat down and we started reading some of the 454 00:25:02,800 --> 00:25:05,000 Speaker 1: trend reports we have access to because we have access 455 00:25:05,000 --> 00:25:07,240 Speaker 1: to information on what fails and when, and you know, 456 00:25:07,280 --> 00:25:08,920 Speaker 1: it's kind of like it's kind of like the CDC, 457 00:25:09,119 --> 00:25:11,280 Speaker 1: those which part of the country is suffering from the flu. 458 00:25:11,800 --> 00:25:13,520 Speaker 1: We know which which part of the industry and what 459 00:25:13,720 --> 00:25:16,760 Speaker 1: vehicles fail more than what what fails on them, And 460 00:25:16,920 --> 00:25:18,760 Speaker 1: we rolled the dice and said, let's try the fourty 461 00:25:18,760 --> 00:25:21,440 Speaker 1: dollar part. It's fixing cars in the eight percentile. You 462 00:25:21,520 --> 00:25:23,840 Speaker 1: know what we fixed. We fixed the car and it 463 00:25:24,160 --> 00:25:27,480 Speaker 1: was a good car. And sometimes you have to do that. Sometimes, 464 00:25:27,560 --> 00:25:30,000 Speaker 1: that's that's part of the business today because I don't 465 00:25:30,040 --> 00:25:32,879 Speaker 1: have to tell you you're dealing with electronics, right, um, 466 00:25:33,800 --> 00:25:36,200 Speaker 1: I do. Yeah, you know you'll you'll change the whole 467 00:25:36,240 --> 00:25:39,840 Speaker 1: board on the suspect of one component, right, you know. 468 00:25:39,920 --> 00:25:44,200 Speaker 1: It's well unfortunately today also the price to get down 469 00:25:44,320 --> 00:25:48,920 Speaker 1: into a the minutia of tearing something apart and looking 470 00:25:48,960 --> 00:25:52,320 Speaker 1: at every little piece versus the quest of a complete replacement, 471 00:25:52,800 --> 00:25:57,560 Speaker 1: because the labor involved really kind of sticking them up there. Right. Yeah. 472 00:25:57,560 --> 00:26:00,800 Speaker 1: And as much as I say new means never ever worked, 473 00:26:02,200 --> 00:26:03,720 Speaker 1: uh you know, And I've had it, I've had it 474 00:26:03,760 --> 00:26:05,520 Speaker 1: where I've put a new a new part in and 475 00:26:05,640 --> 00:26:07,680 Speaker 1: it's it replicates the problem and you sit there and 476 00:26:07,720 --> 00:26:09,600 Speaker 1: you scratch your head and then that's a gut call. 477 00:26:10,119 --> 00:26:12,280 Speaker 1: Then that then you take the time to diagnose the 478 00:26:12,320 --> 00:26:14,400 Speaker 1: bad new part, and then you realize that part is bad, 479 00:26:14,600 --> 00:26:16,920 Speaker 1: and then you buy the third new part and then 480 00:26:17,040 --> 00:26:19,000 Speaker 1: that works. But that's just the sign of the times. 481 00:26:19,280 --> 00:26:22,760 Speaker 1: That's because every everything comes from our our newest state, China. 482 00:26:23,040 --> 00:26:25,680 Speaker 1: I've decided that they're they're the latest, they're the latest 483 00:26:25,720 --> 00:26:29,000 Speaker 1: manufacturer that we they're they're our latest manufacturing part of 484 00:26:29,040 --> 00:26:32,000 Speaker 1: this country. So Keith, listen you uh, you've got our number. 485 00:26:32,080 --> 00:26:33,720 Speaker 1: You let us know what happens here. I think you've 486 00:26:33,760 --> 00:26:36,359 Speaker 1: got a couple of layered issues, but I'm confident we've 487 00:26:36,359 --> 00:26:38,359 Speaker 1: got you going in the right direction. And let me 488 00:26:38,440 --> 00:26:40,919 Speaker 1: say thank you for your being a Car Doctor supporter. 489 00:26:41,000 --> 00:26:44,080 Speaker 1: We appreciate listeners out there, and we want to say thanks. 490 00:26:45,720 --> 00:27:07,120 Speaker 1: Nine zero The Car Doctor is coming back right after this. Well, 491 00:27:07,280 --> 00:27:15,680 Speaker 1: she got her day star. She's real Find my phone night, 492 00:27:16,320 --> 00:27:23,760 Speaker 1: She's real find my phone night, my phone Welcome back, 493 00:27:23,920 --> 00:27:26,200 Speaker 1: Ronnie and the Car Doctor. Here more information about this 494 00:27:26,359 --> 00:27:28,880 Speaker 1: radio show car Doctor Show dot com, links to tune 495 00:27:28,920 --> 00:27:32,040 Speaker 1: in my heart, iTunes, my email ron at car Doctor 496 00:27:32,080 --> 00:27:35,480 Speaker 1: show dot com, and the phone number here five zero 497 00:27:35,640 --> 00:27:38,800 Speaker 1: nine nine zero zero the Car Doctor number. Call and 498 00:27:38,880 --> 00:27:41,040 Speaker 1: leave a message. If we're not on the ear fast Harry, 499 00:27:41,040 --> 00:27:42,960 Speaker 1: our executive producer, will call you back in line you 500 00:27:43,040 --> 00:27:44,600 Speaker 1: up for the next time we are. Let's get on 501 00:27:44,680 --> 00:27:46,640 Speaker 1: over to the phone. Let's go talk to Mike Montgomery, 502 00:27:46,680 --> 00:27:49,879 Speaker 1: New York. Some questions and comments about throttle body cleaning. Mike, 503 00:27:49,920 --> 00:27:52,760 Speaker 1: you're on with the car doctor. How can I help? Hey, Ran, 504 00:27:54,400 --> 00:27:56,800 Speaker 1: I saw a YouTube video. Actually it was done by 505 00:27:56,880 --> 00:27:59,440 Speaker 1: Motor Week and the way he did this this is 506 00:27:59,640 --> 00:28:04,520 Speaker 1: UH drive by wire throttle body cleaning. He actually had 507 00:28:04,560 --> 00:28:08,199 Speaker 1: a person sit in the car and a person outside 508 00:28:08,240 --> 00:28:11,080 Speaker 1: under the hood and actually turned the key on and 509 00:28:11,480 --> 00:28:14,760 Speaker 1: UH pushed down in the throttle and cleaned it. But 510 00:28:14,880 --> 00:28:17,320 Speaker 1: they never said anything about throttle reset. I was just 511 00:28:17,600 --> 00:28:21,399 Speaker 1: wanting your opinion about it. Throttle reset, that's a great question. 512 00:28:21,480 --> 00:28:27,040 Speaker 1: Like throttle reset is, it varies by manufacturer, and it 513 00:28:27,200 --> 00:28:30,399 Speaker 1: varies widely. I can tell you from experience. We had 514 00:28:30,440 --> 00:28:33,119 Speaker 1: a car I think about two years ago and it 515 00:28:33,200 --> 00:28:35,120 Speaker 1: was the first time I'd run across it. We had 516 00:28:35,280 --> 00:28:41,200 Speaker 1: a two thousand five Accura um Mat l d m 517 00:28:41,280 --> 00:28:42,680 Speaker 1: d X. It was an m d X of the 518 00:28:42,720 --> 00:28:46,000 Speaker 1: three five to the throttle body cleaning. Did a throttle 519 00:28:46,040 --> 00:28:48,880 Speaker 1: body cleaning on it, and that's a drive by wire vehicle, 520 00:28:48,920 --> 00:28:50,440 Speaker 1: and I did it the traditional way I do it 521 00:28:50,520 --> 00:28:53,280 Speaker 1: where I don't like. I don't like key on keion 522 00:28:53,480 --> 00:28:56,760 Speaker 1: is okay because you know key on to me or 523 00:28:56,840 --> 00:28:59,640 Speaker 1: keian isn't okay because if something is disconnected, as a 524 00:28:59,680 --> 00:29:02,520 Speaker 1: tip lee is when you're doing the throttle body cleaning 525 00:29:03,160 --> 00:29:05,480 Speaker 1: so many cars, you would you know you're taking the 526 00:29:05,560 --> 00:29:08,560 Speaker 1: airbox out, the mass air flow is disconnected. Sometimes you're 527 00:29:08,600 --> 00:29:12,200 Speaker 1: just connecting wiring harnesses that you sit there with the 528 00:29:12,280 --> 00:29:15,719 Speaker 1: key on, engine off to open the throttle plate. By 529 00:29:15,760 --> 00:29:18,560 Speaker 1: putting your foot down, you're gonna set a fault code 530 00:29:18,600 --> 00:29:21,480 Speaker 1: and sometimes that can trigger some other issues and it 531 00:29:21,600 --> 00:29:24,680 Speaker 1: makes the problem bigger in the process more complicated. I 532 00:29:24,840 --> 00:29:28,200 Speaker 1: like to gently just give that plate a nudge. And 533 00:29:28,840 --> 00:29:31,000 Speaker 1: you know, this is the question, like the industry says, 534 00:29:31,040 --> 00:29:33,360 Speaker 1: which way to electrons flow? I kind of like the 535 00:29:33,440 --> 00:29:35,960 Speaker 1: idea of manually opening a throttle body and just gently 536 00:29:36,000 --> 00:29:38,640 Speaker 1: opening it up. I have giant que tips and I'll 537 00:29:38,680 --> 00:29:40,600 Speaker 1: clean the throttle plate with that. But anyway back to 538 00:29:40,680 --> 00:29:42,920 Speaker 1: the accurate. So I had an accurate that needed a 539 00:29:42,920 --> 00:29:46,320 Speaker 1: throttle body cleaning, really filthy, really dirty. Cleaned it just 540 00:29:46,440 --> 00:29:49,800 Speaker 1: the way I've cleaned every other one two days later, 541 00:29:49,880 --> 00:29:52,560 Speaker 1: the car came back with a fault code P zero 542 00:29:52,680 --> 00:29:55,640 Speaker 1: five oh six if I remember right, for throttle angle, 543 00:29:56,600 --> 00:29:58,400 Speaker 1: went through all the charts, went through everything we were 544 00:29:58,400 --> 00:30:03,720 Speaker 1: supposed to do, nothing was mentioned. Did a reset, just 545 00:30:03,880 --> 00:30:06,440 Speaker 1: the way we've been doing it. Found out the scan 546 00:30:06,560 --> 00:30:10,920 Speaker 1: tool wouldn't do the reset properly and had to go 547 00:30:11,040 --> 00:30:13,120 Speaker 1: to another manufacturer. As a matter of fact, I don't 548 00:30:13,120 --> 00:30:14,880 Speaker 1: remember who it was it didn't work, but I remember 549 00:30:14,920 --> 00:30:17,920 Speaker 1: who was. It was Launch that worked. We used the 550 00:30:18,000 --> 00:30:20,120 Speaker 1: Launch scan tool and they allowed us to do a 551 00:30:20,240 --> 00:30:26,840 Speaker 1: proper throttle relearn. And my point is that process didn't 552 00:30:27,000 --> 00:30:32,160 Speaker 1: really occur in in the Honda world until oh three, 553 00:30:32,280 --> 00:30:35,680 Speaker 1: oh four, oh five, and now it's on every car 554 00:30:35,880 --> 00:30:37,760 Speaker 1: up through and I think it's stopped in eleven where 555 00:30:37,760 --> 00:30:40,280 Speaker 1: they're doing away with it and they're they're they're learning 556 00:30:40,320 --> 00:30:41,960 Speaker 1: them on their own. No, I take that back. Even 557 00:30:42,040 --> 00:30:43,880 Speaker 1: on the four teams, I've seen a couple of bulletins 558 00:30:43,920 --> 00:30:47,920 Speaker 1: that reference it. Let's talk about Toyota. If you're talking 559 00:30:47,960 --> 00:30:49,880 Speaker 1: about cleaning the throttle plate on a Toyota, you know 560 00:30:49,920 --> 00:30:52,000 Speaker 1: how you do it. You take the air box out, 561 00:30:52,080 --> 00:30:53,600 Speaker 1: you open the plate with your finger, you wipe it 562 00:30:53,680 --> 00:30:56,360 Speaker 1: out with a rag. You're gingerly, You're still due diligence 563 00:30:56,400 --> 00:30:59,680 Speaker 1: and caution. Put the whole thing back together, disconnect the 564 00:30:59,720 --> 00:31:03,280 Speaker 1: bat re, tie the ends together using a resistant wire. 565 00:31:03,320 --> 00:31:06,040 Speaker 1: However you're gonna do it, hook it all up, and 566 00:31:06,120 --> 00:31:10,720 Speaker 1: drive it away. There's no scan tool needed. So you know, 567 00:31:11,080 --> 00:31:12,920 Speaker 1: for me to answer the question, if if you're asking 568 00:31:12,960 --> 00:31:14,680 Speaker 1: me how to clean the throttle body on your car, 569 00:31:15,240 --> 00:31:16,680 Speaker 1: tell me what kind of tell me what kind of 570 00:31:16,720 --> 00:31:18,920 Speaker 1: car it is, and then we'll have that conversation. What 571 00:31:19,040 --> 00:31:21,240 Speaker 1: kind of what kind of car is it? Well, this 572 00:31:21,400 --> 00:31:24,600 Speaker 1: is a mechanical the two thousand three, But I don't 573 00:31:24,640 --> 00:31:28,320 Speaker 1: have to worry about that, you know, on a Dodge 574 00:31:28,400 --> 00:31:31,240 Speaker 1: the coda, right, if it's mechanical, and and the most 575 00:31:31,320 --> 00:31:34,160 Speaker 1: you're gonna have to do is disconnect the battery so 576 00:31:34,280 --> 00:31:37,800 Speaker 1: that it relearns its values and resets itself. Um, and 577 00:31:37,920 --> 00:31:40,200 Speaker 1: for everyone out else out there listening, if this is 578 00:31:40,240 --> 00:31:44,080 Speaker 1: a Nissan everything I just said, throw it out the window, 579 00:31:45,640 --> 00:31:49,960 Speaker 1: you know. And if if you don't have manufacturer direct, 580 00:31:50,680 --> 00:31:53,760 Speaker 1: a manufacturer level, if you don't have a Nissan level 581 00:31:54,400 --> 00:31:59,240 Speaker 1: scan tool, nothing in the aftermarket will learn that. All right, Well, 582 00:31:59,280 --> 00:32:01,760 Speaker 1: I take that back. The launch did do to learn 583 00:32:01,840 --> 00:32:04,560 Speaker 1: on it. We actually played my friend. My friend Tim 584 00:32:04,640 --> 00:32:07,360 Speaker 1: brought down the dealer level tool from the local dealership 585 00:32:07,400 --> 00:32:09,000 Speaker 1: and we sat there one day and we started playing 586 00:32:09,040 --> 00:32:12,280 Speaker 1: with some Nissans and we started troubleshooting what what will 587 00:32:12,560 --> 00:32:15,400 Speaker 1: do a reset and what won't. And the launch seems 588 00:32:15,440 --> 00:32:18,840 Speaker 1: to work every time, whereas some of the competitors, the 589 00:32:18,920 --> 00:32:20,760 Speaker 1: red the red scan tool people in the blue and 590 00:32:20,800 --> 00:32:25,040 Speaker 1: gray scan tool people do not. Um so you know 591 00:32:25,200 --> 00:32:28,000 Speaker 1: that being said Nissan, but Nissan is a very difficult 592 00:32:28,000 --> 00:32:31,040 Speaker 1: animal to deal with. They want some very very specific 593 00:32:31,160 --> 00:32:34,040 Speaker 1: things done in terms of reset, in terms of how 594 00:32:34,120 --> 00:32:37,840 Speaker 1: that throttle body is cleaned, in terms of your Dakota. Yeah, 595 00:32:37,880 --> 00:32:41,120 Speaker 1: the most important thing is, as in any throttle body cleaning, 596 00:32:41,360 --> 00:32:46,200 Speaker 1: just be careful. Don't spray directly into the housing, all right, 597 00:32:46,720 --> 00:32:48,640 Speaker 1: you want to put it on a rag and wipe 598 00:32:48,680 --> 00:32:51,240 Speaker 1: it from the inside. As long as you're on YouTube, Mike, 599 00:32:52,400 --> 00:32:57,280 Speaker 1: go look for me on YouTube. I did all, all right, 600 00:32:57,360 --> 00:33:00,320 Speaker 1: I did because I did a throttle body cleaning demo. Um. 601 00:33:00,400 --> 00:33:02,840 Speaker 1: Matter of fact, that throttle body cleaning demo for everybody 602 00:33:02,880 --> 00:33:04,520 Speaker 1: out there, for all the old time listeners to the 603 00:33:04,560 --> 00:33:07,280 Speaker 1: Car Doctor. That's actually the throttle body off the old 604 00:33:07,360 --> 00:33:10,840 Speaker 1: Volvo from ten years ago. Then we finally got rid 605 00:33:10,880 --> 00:33:12,640 Speaker 1: of it, had three hundred thousand miles on it, or 606 00:33:12,680 --> 00:33:14,240 Speaker 1: whatever the heck it was, I forgot, but that was 607 00:33:14,280 --> 00:33:16,640 Speaker 1: what I used for my demonstration piece. And that was 608 00:33:16,680 --> 00:33:20,320 Speaker 1: a mechanical, a purely mechanical throttle body. And as I 609 00:33:20,400 --> 00:33:22,680 Speaker 1: said there and as I say now, the most important 610 00:33:22,720 --> 00:33:24,920 Speaker 1: thing is to not get excessive chemical on the shaft. 611 00:33:25,240 --> 00:33:28,120 Speaker 1: You'll damage the seals and and and cause issues later on. 612 00:33:29,760 --> 00:33:33,440 Speaker 1: All right, sir, all right, great ron, thank you. You're 613 00:33:33,720 --> 00:33:35,600 Speaker 1: very welcome. Mike, thanks for being there, and we appreciate 614 00:33:35,640 --> 00:33:37,880 Speaker 1: having you as a listener as well as all our listeners. 615 00:33:39,080 --> 00:33:41,760 Speaker 1: Zero nine zero The car Doctor is coming back. Don't 616 00:33:41,760 --> 00:34:09,799 Speaker 1: go away. Welcome back. Any of the car Doctor here. 617 00:34:10,840 --> 00:34:14,000 Speaker 1: Zero nine nine zero zero seven Car Doctor number. Give 618 00:34:14,080 --> 00:34:15,799 Speaker 1: us a call if we're not on the air, fast Harry, 619 00:34:15,800 --> 00:34:17,239 Speaker 1: we'll call you back in line. You up for where 620 00:34:17,280 --> 00:34:21,200 Speaker 1: we are, hey, quick, quick car Doctor meeting Tony. All right, 621 00:34:21,239 --> 00:34:26,440 Speaker 1: bus listen um uh March no March nineteen, Uh coming up. 622 00:34:26,440 --> 00:34:28,000 Speaker 1: I just want to let you know March nineteenth, this 623 00:34:28,080 --> 00:34:31,759 Speaker 1: is your official company notice. On March nineteen, we're gonna 624 00:34:31,800 --> 00:34:36,800 Speaker 1: be on the road. Yeah, Tom already told you. Okay, 625 00:34:36,920 --> 00:34:40,040 Speaker 1: Gee was how come I wasn't at that meeting? Oh well, 626 00:34:40,080 --> 00:34:41,680 Speaker 1: that's true. I left. I must have left the room 627 00:34:41,719 --> 00:34:43,839 Speaker 1: and no. But anyway, for everybody else's benefit, we're gonna 628 00:34:43,840 --> 00:34:47,920 Speaker 1: be at the meadow Lands Exposition Center in Secaucus, New Jersey, Northeast, uh, 629 00:34:47,960 --> 00:34:49,440 Speaker 1: the Northeast trade show that we go to. Ever you, 630 00:34:49,520 --> 00:34:53,040 Speaker 1: We're gonna doing a live broadcast Saturday, March nineteen, between 631 00:34:53,040 --> 00:34:54,880 Speaker 1: the hours of two and four pm. We're gonna be 632 00:34:54,960 --> 00:34:57,040 Speaker 1: walking the floor before the show, and we look forward 633 00:34:57,040 --> 00:34:58,640 Speaker 1: to seeing everybody out there if you're in the New 634 00:34:58,719 --> 00:35:02,320 Speaker 1: York City area that weekend March eighth, nineteenth, and twentie 635 00:35:02,400 --> 00:35:04,840 Speaker 1: we will be there on the nineteenth and doing the 636 00:35:04,960 --> 00:35:07,720 Speaker 1: radio show and meet and greet and kissing the babies 637 00:35:07,719 --> 00:35:10,040 Speaker 1: and shaking hands and saying Lord everybody. So we're looking 638 00:35:10,080 --> 00:35:12,880 Speaker 1: forward to it, just a grand old time. And Tony, 639 00:35:13,200 --> 00:35:15,640 Speaker 1: as always, because you're such you are the best board 640 00:35:15,640 --> 00:35:17,360 Speaker 1: operator in the business. I'm gonna take you out for 641 00:35:17,400 --> 00:35:22,320 Speaker 1: a steak dinner afterwards. Ill for the compliment. So who's 642 00:35:22,320 --> 00:35:23,880 Speaker 1: that guy behind you? But he wants to go now 643 00:35:23,960 --> 00:35:28,279 Speaker 1: to Tom. Tom wants to go all right, and maybe 644 00:35:28,320 --> 00:35:30,680 Speaker 1: and we guess we'll take Fast Harry too, So we'll 645 00:35:30,680 --> 00:35:32,440 Speaker 1: take Fast Harry. So we'll go out to eat afterwards. 646 00:35:32,480 --> 00:35:35,160 Speaker 1: But for everybody else, um, just to let everybody else 647 00:35:35,200 --> 00:35:37,600 Speaker 1: know that's where we're gonna be. Hey, speaking of fans 648 00:35:37,880 --> 00:35:40,319 Speaker 1: from far away, I have a note here. Wait a minute, 649 00:35:40,360 --> 00:35:42,160 Speaker 1: let me see if I can find it now from 650 00:35:42,280 --> 00:35:44,239 Speaker 1: May we'll have to do this next hour from a 651 00:35:44,320 --> 00:35:47,960 Speaker 1: gentleman in Australia. I couldn't believe this email when I 652 00:35:48,080 --> 00:35:51,239 Speaker 1: saw it, but um uh yeah, here it is. I 653 00:35:51,320 --> 00:35:52,880 Speaker 1: probably don't have time to finish this. Hey, ron I 654 00:35:52,960 --> 00:35:55,520 Speaker 1: listening from Australia on Sunday nights. I love the show 655 00:35:55,600 --> 00:35:57,600 Speaker 1: and the way you go about describing the issues. I 656 00:35:57,760 --> 00:36:00,040 Speaker 1: like to ask you about these new decarbonizing machines to 657 00:36:00,160 --> 00:36:03,320 Speaker 1: use a negatively charged cleaning solution under pressure, which claimed 658 00:36:03,320 --> 00:36:06,239 Speaker 1: they can clean combustion chambers and do so, but they 659 00:36:06,280 --> 00:36:08,560 Speaker 1: did the show it to be a very big porky pot. 660 00:36:08,640 --> 00:36:10,920 Speaker 1: I've gotta give this email more time so you know 661 00:36:10,920 --> 00:36:13,200 Speaker 1: what we're gonna talk about this next hour. Um in 662 00:36:13,239 --> 00:36:15,200 Speaker 1: another show. But the kind of interesting that we have 663 00:36:15,320 --> 00:36:19,560 Speaker 1: listeners in Australia, I know, We have listeners in London, Spain, Ireland, 664 00:36:20,000 --> 00:36:25,120 Speaker 1: Saudi Arabia, Australia, The Car Doctor International. I'm running any 665 00:36:25,160 --> 00:36:29,320 Speaker 1: in the Car Doctor, thinking prikey. Now I'll have to 666 00:36:29,360 --> 00:36:32,120 Speaker 1: do it straight. The mechanics aren't expensive, they're priceless. See 667 00:36:32,160 --> 00:36:32,200 Speaker 1: you