WEBVTT - Fortune Cookie Was Misspelled

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<v Speaker 1>Don't answer the phone, Elvis Duran. The Elvis Duran phone tapped.

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<v Speaker 2>Sorry, Danielle.

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<v Speaker 1>All right, so Denise is phone tapping her fiance Luke.

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<v Speaker 1>They just got engaged, but it didn't go as smoothly

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<v Speaker 1>as planned he proposed with the fortune cookie. They spelled

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<v Speaker 1>her name wrong. So I'm calling as a rep from

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<v Speaker 1>the company. Let's see how this goes.

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<v Speaker 3>Listen it.

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<v Speaker 1>Hello, Yeah, hi, Luke, this is Melissa from dot com.

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<v Speaker 3>You're calling me back.

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<v Speaker 1>Yeah, I'm calling you back. You called about the fortune

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<v Speaker 1>cookie order that you had placed.

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<v Speaker 3>Well, I am well. When I was, you guys messed

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<v Speaker 3>up one of my cookies. When I you know, I

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<v Speaker 3>set up this really nice dinner for my girlfriend. I

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<v Speaker 3>had three cookies that were supposed to say you already

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<v Speaker 3>met the love of your life. Your life is about

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<v Speaker 3>to change, and Denise will you marry me? And you

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<v Speaker 3>guys put Dennis will you marry me? On the on

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<v Speaker 3>the cookie?

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<v Speaker 1>So what can we do for you, sir?

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<v Speaker 3>So, I just don't think it's fair that I'm paying

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<v Speaker 3>full price when you guys didn't get my order right.

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<v Speaker 1>The first two cookies were right right.

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<v Speaker 3>It doesn't matter if the first two cookies are right.

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<v Speaker 3>This is a this is a process I have in

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<v Speaker 3>all three cookies community to be right for what I

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<v Speaker 3>spent two hundred and thirty seven dollars on.

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<v Speaker 1>Okay, but did you type the name in as Dennis

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<v Speaker 1>in the website?

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<v Speaker 3>No? I typed it is Denise.

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<v Speaker 1>Okay. Well, let hold on. Let me check your pace

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<v Speaker 1>email confirmation, hold on, hold on checking your paperwork. No,

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<v Speaker 1>I got Dennis right in front of me.

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<v Speaker 3>Wells, you got an email that says Denise, lady, why

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<v Speaker 3>are you arguing with me about this? We can't afford

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<v Speaker 3>you the email.

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<v Speaker 1>Well, I hate to tell you this, but there's no

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<v Speaker 1>refund policy the custom made cookies. We can't take them back.

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<v Speaker 1>Who else is going to use them? And so it's

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<v Speaker 1>just that's why we have no refund policy.

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<v Speaker 3>Well, she saw them somebody named dentists, because these aren't

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<v Speaker 3>the cookies that I ordered.

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<v Speaker 1>Okay, did she say yes?

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<v Speaker 3>What?

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<v Speaker 1>Did she say yes? There's a question. Did she say yes?

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<v Speaker 2>No? Yes?

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<v Speaker 3>Yes? She said yes.

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<v Speaker 1>Okay, So then what's the big deal? Why are you

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<v Speaker 1>calling me complaining? The girl said, yeah.

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<v Speaker 3>Point the point is not that, she said as. The

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<v Speaker 3>point is that I paid two hundred and thirty seven

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<v Speaker 3>dollars from a company that was supposed to do something right.

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<v Speaker 3>You didn't get it right, so I shouldn't have to

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<v Speaker 3>pay for it.

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<v Speaker 1>Yeah, but you know what, this is going to be

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<v Speaker 1>a funny story. You can tell your kids one day.

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<v Speaker 2>I'm waiting for a funny story. I paid you for

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<v Speaker 2>cookies that said tone.

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<v Speaker 1>But then you should have made sure that the paperwork

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<v Speaker 1>didn't say Dennis, because I got Dennis right in front

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<v Speaker 1>of me.

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<v Speaker 2>I need a paperwork, didn't they did it? Said Denise?

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<v Speaker 2>I cut it a email.

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<v Speaker 1>I mean, we sent you a whole bunch of these

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<v Speaker 1>fortune cookies. Don't you check them before you give them tour?

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<v Speaker 2>Well, it could have been their own time. I'd gladly

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<v Speaker 2>checked them, but they were there almost a whole day late.

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<v Speaker 2>So I got them twenty minutes before the dinner. I

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<v Speaker 2>throw them in my car and went to the dinner.

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<v Speaker 1>Give me a bit brow.

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<v Speaker 2>I was just lucky that we pulled it off in

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<v Speaker 2>the first place. You couldn't have taken minutes. I'm screwed

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<v Speaker 2>up because you people didn't job them.

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<v Speaker 1>Oh gosh, why do I always deal with people like this?

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<v Speaker 2>You couldn't need no people like this? Maybe because you

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<v Speaker 2>don't know to do your job.

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<v Speaker 1>Does your new fiance know about your temper?

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<v Speaker 3>Your fiance is that I'm a person who gets what

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<v Speaker 3>he pays for.

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<v Speaker 1>Was it a romantic night?

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<v Speaker 3>I'm not talking to you anymore, you crazy person. Would

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<v Speaker 3>you please give me a supervisor?

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<v Speaker 2>Look, I shouldn't have to you about this supervisor.

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<v Speaker 1>I am the supervisor.

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<v Speaker 2>Sorry where you're talking right now? I'm not exercising any

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<v Speaker 2>any customers.

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<v Speaker 1>But you know what, as soon as you come on

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<v Speaker 1>the phone, you start yelling at me.

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<v Speaker 2>So what I was? You start yelling, You start telling

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<v Speaker 2>me that I'm wrong for wanting a refund, for getting

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<v Speaker 2>the wrong God, Lady Denise, are you there.

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<v Speaker 1>This is Daniel and Arroll from Elvis Turan in the

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<v Speaker 1>Morning Show, and your fiancea just phone tapped you.

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<v Speaker 3>Oh my god, this God, you're the worst customer service person.

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<v Speaker 2>Elvis Durant's phone tap.

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<v Speaker 3>This phone tap was pre recorded permission

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<v Speaker 1>Granted by the Elvis san phone tap only on Elvis

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<v Speaker 1>Duran in the Morning Show.