Speaker 1: Don't answer the phone, Elvis Duran. The Elvis Duran phone tapped.
Speaker 2: Sorry, Danielle.
Speaker 1: All right, so Denise is phone tapping her fiance Luke.
Speaker 1: They just got engaged, but it didn't go as smoothly
Speaker 1: as planned he proposed with the fortune cookie. They spelled
Speaker 1: her name wrong. So I'm calling as a rep from
Speaker 1: the company. Let's see how this goes.
Speaker 3: Listen it.
Speaker 1: Hello, Yeah, hi, Luke, this is Melissa from dot com.
Speaker 3: You're calling me back.
Speaker 1: Yeah, I'm calling you back. You called about the fortune
Speaker 1: cookie order that you had placed.
Speaker 3: Well, I am well. When I was, you guys messed
Speaker 3: up one of my cookies. When I you know, I
Speaker 3: set up this really nice dinner for my girlfriend. I
Speaker 3: had three cookies that were supposed to say you already
Speaker 3: met the love of your life. Your life is about
Speaker 3: to change, and Denise will you marry me? And you
Speaker 3: guys put Dennis will you marry me? On the on
Speaker 3: the cookie?
Speaker 1: So what can we do for you, sir?
Speaker 3: So, I just don't think it's fair that I'm paying
Speaker 3: full price when you guys didn't get my order right.
Speaker 1: The first two cookies were right right.
Speaker 3: It doesn't matter if the first two cookies are right.
Speaker 3: This is a this is a process I have in
Speaker 3: all three cookies community to be right for what I
Speaker 3: spent two hundred and thirty seven dollars on.
Speaker 1: Okay, but did you type the name in as Dennis
Speaker 1: in the website?
Speaker 3: No? I typed it is Denise.
Speaker 1: Okay. Well, let hold on. Let me check your pace
Speaker 1: email confirmation, hold on, hold on checking your paperwork. No,
Speaker 1: I got Dennis right in front of me.
Speaker 3: Wells, you got an email that says Denise, lady, why
Speaker 3: are you arguing with me about this? We can't afford
Speaker 3: you the email.
Speaker 1: Well, I hate to tell you this, but there's no
Speaker 1: refund policy the custom made cookies. We can't take them back.
Speaker 1: Who else is going to use them? And so it's
Speaker 1: just that's why we have no refund policy.
Speaker 3: Well, she saw them somebody named dentists, because these aren't
Speaker 3: the cookies that I ordered.
Speaker 1: Okay, did she say yes?
Speaker 3: What?
Speaker 1: Did she say yes? There's a question. Did she say yes?
Speaker 2: No? Yes?
Speaker 3: Yes? She said yes.
Speaker 1: Okay, So then what's the big deal? Why are you
Speaker 1: calling me complaining? The girl said, yeah.
Speaker 3: Point the point is not that, she said as. The
Speaker 3: point is that I paid two hundred and thirty seven
Speaker 3: dollars from a company that was supposed to do something right.
Speaker 3: You didn't get it right, so I shouldn't have to
Speaker 3: pay for it.
Speaker 1: Yeah, but you know what, this is going to be
Speaker 1: a funny story. You can tell your kids one day.
Speaker 2: I'm waiting for a funny story. I paid you for
Speaker 2: cookies that said tone.
Speaker 1: But then you should have made sure that the paperwork
Speaker 1: didn't say Dennis, because I got Dennis right in front
Speaker 1: of me.
Speaker 2: I need a paperwork, didn't they did it? Said Denise?
Speaker 2: I cut it a email.
Speaker 1: I mean, we sent you a whole bunch of these
Speaker 1: fortune cookies. Don't you check them before you give them tour?
Speaker 2: Well, it could have been their own time. I'd gladly
Speaker 2: checked them, but they were there almost a whole day late.
Speaker 2: So I got them twenty minutes before the dinner. I
Speaker 2: throw them in my car and went to the dinner.
Speaker 1: Give me a bit brow.
Speaker 2: I was just lucky that we pulled it off in
Speaker 2: the first place. You couldn't have taken minutes. I'm screwed
Speaker 2: up because you people didn't job them.
Speaker 1: Oh gosh, why do I always deal with people like this?
Speaker 2: You couldn't need no people like this? Maybe because you
Speaker 2: don't know to do your job.
Speaker 1: Does your new fiance know about your temper?
Speaker 3: Your fiance is that I'm a person who gets what
Speaker 3: he pays for.
Speaker 1: Was it a romantic night?
Speaker 3: I'm not talking to you anymore, you crazy person. Would
Speaker 3: you please give me a supervisor?
Speaker 2: Look, I shouldn't have to you about this supervisor.
Speaker 1: I am the supervisor.
Speaker 2: Sorry where you're talking right now? I'm not exercising any
Speaker 2: any customers.
Speaker 1: But you know what, as soon as you come on
Speaker 1: the phone, you start yelling at me.
Speaker 2: So what I was? You start yelling, You start telling
Speaker 2: me that I'm wrong for wanting a refund, for getting
Speaker 2: the wrong God, Lady Denise, are you there.
Speaker 1: This is Daniel and Arroll from Elvis Turan in the
Speaker 1: Morning Show, and your fiancea just phone tapped you.
Speaker 3: Oh my god, this God, you're the worst customer service person.
Speaker 2: Elvis Durant's phone tap.
Speaker 3: This phone tap was pre recorded permission
Speaker 1: Granted by the Elvis san phone tap only on Elvis
Speaker 1: Duran in the Morning Show.