1 00:00:00,480 --> 00:00:04,480 Speaker 1: Don't answer the phone, Elvis Duran. The Elvis Duran phone tapped. 2 00:00:04,519 --> 00:00:05,240 Speaker 2: Sorry, Danielle. 3 00:00:05,280 --> 00:00:09,320 Speaker 1: All right, so Denise is phone tapping her fiance Luke. 4 00:00:09,440 --> 00:00:11,840 Speaker 1: They just got engaged, but it didn't go as smoothly 5 00:00:11,920 --> 00:00:15,920 Speaker 1: as planned he proposed with the fortune cookie. They spelled 6 00:00:15,920 --> 00:00:18,520 Speaker 1: her name wrong. So I'm calling as a rep from 7 00:00:18,520 --> 00:00:21,200 Speaker 1: the company. Let's see how this goes. 8 00:00:22,480 --> 00:00:22,960 Speaker 3: Listen it. 9 00:00:23,360 --> 00:00:29,160 Speaker 1: Hello, Yeah, hi, Luke, this is Melissa from dot com. 10 00:00:29,840 --> 00:00:30,680 Speaker 3: You're calling me back. 11 00:00:30,800 --> 00:00:33,479 Speaker 1: Yeah, I'm calling you back. You called about the fortune 12 00:00:33,479 --> 00:00:34,839 Speaker 1: cookie order that you had placed. 13 00:00:35,479 --> 00:00:38,680 Speaker 3: Well, I am well. When I was, you guys messed 14 00:00:38,720 --> 00:00:41,280 Speaker 3: up one of my cookies. When I you know, I 15 00:00:41,320 --> 00:00:43,360 Speaker 3: set up this really nice dinner for my girlfriend. I 16 00:00:43,400 --> 00:00:45,880 Speaker 3: had three cookies that were supposed to say you already 17 00:00:46,120 --> 00:00:48,160 Speaker 3: met the love of your life. Your life is about 18 00:00:48,159 --> 00:00:50,680 Speaker 3: to change, and Denise will you marry me? And you 19 00:00:50,680 --> 00:00:52,600 Speaker 3: guys put Dennis will you marry me? On the on 20 00:00:52,640 --> 00:00:53,080 Speaker 3: the cookie? 21 00:00:53,240 --> 00:00:55,200 Speaker 1: So what can we do for you, sir? 22 00:00:55,440 --> 00:00:57,360 Speaker 3: So, I just don't think it's fair that I'm paying 23 00:00:57,400 --> 00:00:59,360 Speaker 3: full price when you guys didn't get my order right. 24 00:00:59,520 --> 00:01:01,360 Speaker 1: The first two cookies were right right. 25 00:01:01,920 --> 00:01:04,600 Speaker 3: It doesn't matter if the first two cookies are right. 26 00:01:04,840 --> 00:01:07,720 Speaker 3: This is a this is a process I have in 27 00:01:07,920 --> 00:01:10,480 Speaker 3: all three cookies community to be right for what I 28 00:01:10,520 --> 00:01:12,280 Speaker 3: spent two hundred and thirty seven dollars on. 29 00:01:12,440 --> 00:01:15,160 Speaker 1: Okay, but did you type the name in as Dennis 30 00:01:15,160 --> 00:01:15,960 Speaker 1: in the website? 31 00:01:16,520 --> 00:01:17,919 Speaker 3: No? I typed it is Denise. 32 00:01:17,959 --> 00:01:19,600 Speaker 1: Okay. Well, let hold on. Let me check your pace 33 00:01:19,840 --> 00:01:25,880 Speaker 1: email confirmation, hold on, hold on checking your paperwork. No, 34 00:01:26,000 --> 00:01:27,399 Speaker 1: I got Dennis right in front of me. 35 00:01:27,880 --> 00:01:31,600 Speaker 3: Wells, you got an email that says Denise, lady, why 36 00:01:31,600 --> 00:01:33,880 Speaker 3: are you arguing with me about this? We can't afford 37 00:01:33,920 --> 00:01:34,440 Speaker 3: you the email. 38 00:01:34,600 --> 00:01:36,679 Speaker 1: Well, I hate to tell you this, but there's no 39 00:01:36,760 --> 00:01:39,880 Speaker 1: refund policy the custom made cookies. We can't take them back. 40 00:01:39,920 --> 00:01:41,759 Speaker 1: Who else is going to use them? And so it's 41 00:01:41,800 --> 00:01:43,480 Speaker 1: just that's why we have no refund policy. 42 00:01:43,920 --> 00:01:46,399 Speaker 3: Well, she saw them somebody named dentists, because these aren't 43 00:01:46,400 --> 00:01:47,400 Speaker 3: the cookies that I ordered. 44 00:01:47,520 --> 00:01:48,880 Speaker 1: Okay, did she say yes? 45 00:01:50,080 --> 00:01:50,160 Speaker 3: What? 46 00:01:50,760 --> 00:01:53,000 Speaker 1: Did she say yes? There's a question. Did she say yes? 47 00:01:53,520 --> 00:01:54,080 Speaker 2: No? Yes? 48 00:01:54,200 --> 00:01:55,040 Speaker 3: Yes? She said yes. 49 00:01:55,120 --> 00:01:56,920 Speaker 1: Okay, So then what's the big deal? Why are you 50 00:01:56,960 --> 00:01:58,600 Speaker 1: calling me complaining? The girl said, yeah. 51 00:01:58,720 --> 00:02:00,360 Speaker 3: Point the point is not that, she said as. The 52 00:02:00,400 --> 00:02:02,440 Speaker 3: point is that I paid two hundred and thirty seven 53 00:02:02,480 --> 00:02:05,240 Speaker 3: dollars from a company that was supposed to do something right. 54 00:02:05,280 --> 00:02:07,440 Speaker 3: You didn't get it right, so I shouldn't have to 55 00:02:07,440 --> 00:02:07,920 Speaker 3: pay for it. 56 00:02:08,000 --> 00:02:09,160 Speaker 1: Yeah, but you know what, this is going to be 57 00:02:09,160 --> 00:02:11,160 Speaker 1: a funny story. You can tell your kids one day. 58 00:02:12,240 --> 00:02:15,400 Speaker 2: I'm waiting for a funny story. I paid you for 59 00:02:15,840 --> 00:02:17,120 Speaker 2: cookies that said tone. 60 00:02:17,440 --> 00:02:19,519 Speaker 1: But then you should have made sure that the paperwork 61 00:02:19,600 --> 00:02:21,639 Speaker 1: didn't say Dennis, because I got Dennis right in front 62 00:02:21,680 --> 00:02:21,880 Speaker 1: of me. 63 00:02:22,320 --> 00:02:25,080 Speaker 2: I need a paperwork, didn't they did it? Said Denise? 64 00:02:25,200 --> 00:02:26,600 Speaker 2: I cut it a email. 65 00:02:26,800 --> 00:02:28,200 Speaker 1: I mean, we sent you a whole bunch of these 66 00:02:28,240 --> 00:02:30,600 Speaker 1: fortune cookies. Don't you check them before you give them tour? 67 00:02:30,919 --> 00:02:33,240 Speaker 2: Well, it could have been their own time. I'd gladly 68 00:02:33,400 --> 00:02:35,880 Speaker 2: checked them, but they were there almost a whole day late. 69 00:02:35,960 --> 00:02:38,480 Speaker 2: So I got them twenty minutes before the dinner. I 70 00:02:38,560 --> 00:02:40,360 Speaker 2: throw them in my car and went to the dinner. 71 00:02:40,440 --> 00:02:41,200 Speaker 1: Give me a bit brow. 72 00:02:41,280 --> 00:02:42,720 Speaker 2: I was just lucky that we pulled it off in 73 00:02:42,760 --> 00:02:46,360 Speaker 2: the first place. You couldn't have taken minutes. I'm screwed 74 00:02:46,480 --> 00:02:48,480 Speaker 2: up because you people didn't job them. 75 00:02:49,480 --> 00:02:51,679 Speaker 1: Oh gosh, why do I always deal with people like this? 76 00:02:52,080 --> 00:02:54,400 Speaker 2: You couldn't need no people like this? Maybe because you 77 00:02:54,440 --> 00:02:55,840 Speaker 2: don't know to do your job. 78 00:02:56,520 --> 00:02:58,400 Speaker 1: Does your new fiance know about your temper? 79 00:02:58,919 --> 00:03:02,359 Speaker 3: Your fiance is that I'm a person who gets what 80 00:03:02,520 --> 00:03:03,440 Speaker 3: he pays for. 81 00:03:03,880 --> 00:03:04,920 Speaker 1: Was it a romantic night? 82 00:03:05,520 --> 00:03:09,040 Speaker 3: I'm not talking to you anymore, you crazy person. Would 83 00:03:09,080 --> 00:03:10,440 Speaker 3: you please give me a supervisor? 84 00:03:10,600 --> 00:03:17,120 Speaker 2: Look, I shouldn't have to you about this supervisor. 85 00:03:17,320 --> 00:03:18,680 Speaker 1: I am the supervisor. 86 00:03:18,880 --> 00:03:21,720 Speaker 2: Sorry where you're talking right now? I'm not exercising any 87 00:03:22,160 --> 00:03:23,800 Speaker 2: any customers. 88 00:03:24,200 --> 00:03:25,519 Speaker 1: But you know what, as soon as you come on 89 00:03:25,560 --> 00:03:27,040 Speaker 1: the phone, you start yelling at me. 90 00:03:27,200 --> 00:03:31,160 Speaker 2: So what I was? You start yelling, You start telling 91 00:03:31,240 --> 00:03:33,880 Speaker 2: me that I'm wrong for wanting a refund, for getting 92 00:03:33,880 --> 00:03:36,320 Speaker 2: the wrong God, Lady Denise, are you there. 93 00:03:39,160 --> 00:03:41,040 Speaker 1: This is Daniel and Arroll from Elvis Turan in the 94 00:03:41,120 --> 00:03:43,320 Speaker 1: Morning Show, and your fiancea just phone tapped you. 95 00:03:43,800 --> 00:03:51,160 Speaker 3: Oh my god, this God, you're the worst customer service person. 96 00:03:52,240 --> 00:03:53,680 Speaker 2: Elvis Durant's phone tap. 97 00:03:55,160 --> 00:03:57,280 Speaker 3: This phone tap was pre recorded permission 98 00:03:57,320 --> 00:04:01,880 Speaker 1: Granted by the Elvis san phone tap only on Elvis 99 00:04:02,000 --> 00:04:03,160 Speaker 1: Duran in the Morning Show.