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Speaker 1: It's another Hello. Hi, this is Colby Sasarek. I'm calling

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Speaker 1: from Airlines. I was looking for Adam. Yeah, that's me, Adam.

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Speaker 1: How are you doing all right? This is just a

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Speaker 1: courtesy call regarding your account. Do you have a few

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Speaker 1: minutes to talk to me? Sure there's something wrong? No, No,

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Speaker 1: nothing's wrong at all. Listen. We just noticed that you

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Speaker 1: fly quite a bit, and notice that you request frequent

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Speaker 1: upgrades when you're flying with us. Yeah, I do. We

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Speaker 1: do have a new policy and I have to let

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Speaker 1: you know that in the future, anytime you make an

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Speaker 1: upgrade request, it's going to cost you ten thousand miles.

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Speaker 1: What do you mean by that? I mean any request

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Speaker 1: that you make from this point on is going to

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Speaker 1: charge against your mileage. So you may have a million

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Speaker 1: miles saved up, but if you ask us for an upgrade,

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Speaker 1: it's you know, it's going to go down ten thousand.

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Speaker 1: So what you're saying is I can't even explore the idea.

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Speaker 1: Are there seats available? If you do and make any

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Speaker 1: action on my account, you're charging me ten thousand miles.

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Speaker 1: That's what you're telling me. I will point this out

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Speaker 1: right now. You just made a request of me, and

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Speaker 1: I know you didn't mean to. In the future, if

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Speaker 1: you ask me a question, I'm going to answer your question,

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Speaker 1: but I'm also going to charge you ten thousand miles

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Speaker 1: for asking that question. Up. Okay, hang on, First of all,

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Speaker 1: you called me and I want to understand your policy.

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Speaker 1: So let's put the miles on the side for a minute.

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Speaker 1: Can we do that? Sir? I regret to inform you

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Speaker 1: that you just did it again. I did what? And

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Speaker 1: again you just asked me two questions in a row.

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Speaker 1: Now that's going to be twenty thousand miles, twenty thousand

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Speaker 1: miles for what and thirty thousand miles. That's what we're

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Speaker 1: trying to tell you is every time you make a

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Speaker 1: request of a customer service representative, it's going to cost

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Speaker 1: you ten thous When I say for what, that's a

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Speaker 1: request of you, and that would be another question, so

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Speaker 1: you see it. So now that I've spent this supposedly

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Speaker 1: bullshit ten thousand miles, well answer my question. It's forty

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Speaker 1: thousand miles. Now, I just want to let you know,

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Speaker 1: whatever the mount I'll talk to your boss after you're done.

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Speaker 1: Be an a hole? Do you actually answer my question? Yeah?

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Speaker 1: I get some service for these miles you're supposedly taking

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Speaker 1: from my account. Hey, you just spent fifty thousand miles.

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Speaker 1: I'll be happy to answer your question. All right, then,

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Speaker 1: how about you start cool? What's your question? I've asked you,

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Speaker 1: according to you, five questions already, how about you start

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Speaker 1: answering them. Well, I need to know what they are now,

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Speaker 1: because I've forgotten it was so wrapped up in how

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Speaker 1: you're just spending your miles like crazy? Aren't these aren't these?

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Speaker 1: Aren't these phone calls recorded for my customer service or whatever?

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Speaker 1: The you guys say? Why don't you go back and

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Speaker 1: play the tape so you don't charge me more miles

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Speaker 1: to answer your question? They are recorded. That will be

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Speaker 1: another ten thousand miles. So we're up to sixty thousand

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Speaker 1: miles now, thank you. I'm glad I can answer you. Well,

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Speaker 1: every time I opened my mouth. If you're just going

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Speaker 1: to charge my account? Is that what you're doing now?

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Speaker 1: Because you can't afford all the miles I've spent. I

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Speaker 1: haven't spent enough money with you people. Now you've got

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Speaker 1: to any sir, Were you saying that I'm in as

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Speaker 1: a question or a statement? That was a statement, and

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Speaker 1: you're an a tool. That's another statement. Okay. I thought

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Speaker 1: you were questioning me, asking you if i'd like to

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Speaker 1: do that to you, and I don't you know what,

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Speaker 1: forget the miles, the miles, you're a little piece of

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Speaker 1: sh Now, sir, I think we've gotten to a point

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Speaker 1: in the conversation where I don't know where to go.

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Speaker 1: You're obviously upset, and you don't understand our new policy. Yeah, upset.

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Speaker 1: I would like to make this better. You would like

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Speaker 1: to what I'd like to make this better? Yeah, you're

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Speaker 1: gonna put the miles back in my account and stop

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Speaker 1: acting like a douche bag. I can't do that, but

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Speaker 1: I can offer you complimentary check luggage on your next fight.

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Speaker 1: Complimentary check luggage. That's your solution. Yes, it's a fabulous one.

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Speaker 1: My fifty miles gives me check luggage. That really, that's

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Speaker 1: your solution. You can check one bag for free on

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Speaker 1: one bag for free. So, basically, because I don't spend

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Speaker 1: enough money with your company, you couldn't find any other

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Speaker 1: reason why I could use my miles as a thank

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Speaker 1: you get you decided to free out of my miles

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Speaker 1: to pretend you were giving me free check luggage. Are

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Speaker 1: you serious. That's putting it very harshly, sir, that's putting

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Speaker 1: it reality, ted. I would like to think of it

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Speaker 1: more as a prank phone call. Yeah, I better be

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Speaker 1: a prank call because you guys are douche bag. Well

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Speaker 1: it is, and so that's good at least. What do

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Speaker 1: you mean this is actually jewel from brook and Jewel

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Speaker 1: in the morning, I'm moving ninety two point five doing

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Speaker 1: a phone tap on you. Are you serious? Yeah? Your mom,

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Speaker 1: Susan set you up. She says that you fly all

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Speaker 1: the time and you can't stand the airlines. Oh my god.

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Speaker 1: You know. I do want to tell you, though, there

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Speaker 1: is a thirty five dollars conveniency for this prank phone call. Okay, yeah,

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Speaker 1: week up every morning with jubal phone taps weekday mornings

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Speaker 1: on the twenties two point five. I even dinner job.

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Speaker 1: Then I'm gonna sit clubs watch your freaky fee buggin.

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Speaker 1: It doesn't make me know anything. I'm restless. Yeah, I've

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Speaker 1: been around and I'm s