1
00:00:00,160 --> 00:00:02,880
Speaker 1: One eight hundred Do youuy Away? Now offering free remote

2
00:00:02,920 --> 00:00:06,280
Speaker 1: consultations by phone or video conference for any criminal offense.

3
00:00:06,360 --> 00:00:09,000
Speaker 1: Trust Brook, Jeffrey and Jose's friends with a free remote

4
00:00:09,000 --> 00:00:12,400
Speaker 1: consultation from Bradley Johnson Lawyers. Visit one eight hundred douy

5
00:00:12,480 --> 00:00:16,000
Speaker 1: away dot com or call eight hundred do you wy Away?

6
00:00:16,200 --> 00:00:19,400
Speaker 2: Anyone in this room addicted to buying stuff online?

7
00:00:19,560 --> 00:00:24,040
Speaker 3: Oh, I mean it's shocking.

8
00:00:24,200 --> 00:00:26,360
Speaker 2: It just kind of become a way of life, new

9
00:00:26,960 --> 00:00:30,159
Speaker 2: every day. If you ever need something, boom, you just

10
00:00:30,240 --> 00:00:32,000
Speaker 2: buy it instantly, one click.

11
00:00:32,120 --> 00:00:33,879
Speaker 3: Yeah, who cares about the environment.

12
00:00:34,040 --> 00:00:37,120
Speaker 2: Yeah, your couch gets a little bit dusty. Boom, new

13
00:00:37,159 --> 00:00:40,159
Speaker 2: one delivered same day. God, but what if one of

14
00:00:40,200 --> 00:00:42,960
Speaker 2: the companies that you ordered from came back and said, no,

15
00:00:43,159 --> 00:00:45,080
Speaker 2: I don't think you should. We're not going to allow

16
00:00:45,080 --> 00:00:45,600
Speaker 2: you to have that.

17
00:00:46,200 --> 00:00:47,760
Speaker 3: What maybe how.

18
00:00:47,720 --> 00:00:52,880
Speaker 2: Fare you Well, we did that and denied a woman

19
00:00:52,920 --> 00:00:56,120
Speaker 2: a purchase from online. It's for a pretty good reason,

20
00:00:56,120 --> 00:00:59,000
Speaker 2: at least we think so the caller, she might feel

21
00:00:59,000 --> 00:01:01,560
Speaker 2: a little bit differently in your phone town. Right now,

22
00:01:01,680 --> 00:01:05,080
Speaker 2: it's another Mornings on the twenties.

23
00:01:06,600 --> 00:01:08,479
Speaker 3: Hello, Hello, Amanda t.

24
00:01:10,440 --> 00:01:12,360
Speaker 4: Hi, this is she my ask good calling.

25
00:01:12,720 --> 00:01:17,520
Speaker 3: Hi, I'm from Customer Service Fraud Division. Okay, I'm just

26
00:01:17,520 --> 00:01:19,840
Speaker 3: calling with a little concern and we saw you put

27
00:01:19,920 --> 00:01:22,680
Speaker 3: in an online order, and my job is just to

28
00:01:22,680 --> 00:01:26,480
Speaker 3: look for inconsistencies and purchases. So we just had some

29
00:01:26,600 --> 00:01:29,160
Speaker 3: items flagged on your account.

30
00:01:29,760 --> 00:01:32,639
Speaker 4: Okay, Yeah, I ordered from there all the time. Yeah.

31
00:01:32,720 --> 00:01:35,640
Speaker 3: Yeah, you're a great customer. Thank you for that. You know,

32
00:01:35,680 --> 00:01:37,640
Speaker 3: I just wanted to go over one thing. It says

33
00:01:37,640 --> 00:01:41,080
Speaker 3: here you bought a Tasty eleven piece cookwaar set nonstick,

34
00:01:41,120 --> 00:01:43,039
Speaker 3: titanium reinforced ceramic and red.

35
00:01:43,959 --> 00:01:44,199
Speaker 4: Yes.

36
00:01:44,240 --> 00:01:45,520
Speaker 3: I did you did?

37
00:01:46,959 --> 00:01:49,360
Speaker 4: Yes, I did you. That's approved. You can send that.

38
00:01:50,160 --> 00:01:51,680
Speaker 3: Actually I can't.

39
00:01:53,160 --> 00:01:53,560
Speaker 4: Why not?

40
00:01:54,000 --> 00:01:57,200
Speaker 3: Well, because according to your shopping history with us, you

41
00:01:57,240 --> 00:02:02,120
Speaker 3: always buy microwaveable foods. You don't or maybe you don't cook. Well,

42
00:02:02,800 --> 00:02:03,920
Speaker 3: I'm not sure which it is.

43
00:02:05,240 --> 00:02:07,200
Speaker 4: Well, I don't think that really matters, but.

44
00:02:08,280 --> 00:02:10,920
Speaker 3: It actually matters a lot. So I can't release that

45
00:02:11,040 --> 00:02:14,160
Speaker 3: item until I have some type of proof. I guess

46
00:02:14,200 --> 00:02:16,040
Speaker 3: if you're some type of proof that I was saying

47
00:02:16,040 --> 00:02:18,480
Speaker 3: that is you that ordered that. It's so weird.

48
00:02:18,760 --> 00:02:20,920
Speaker 4: I don't understand You're saying that I need proof that

49
00:02:20,960 --> 00:02:23,280
Speaker 4: I can cook. I mean, yeah, proof of what the.

50
00:02:23,280 --> 00:02:26,240
Speaker 3: Cooking set is meant for people who can mix ingredients

51
00:02:26,280 --> 00:02:28,760
Speaker 3: together right and understand how to make their own meal.

52
00:02:28,800 --> 00:02:31,240
Speaker 4: And I mean, like I can make my own meals,

53
00:02:31,240 --> 00:02:33,399
Speaker 4: which is why I bought this set, because I needed

54
00:02:33,400 --> 00:02:35,239
Speaker 4: any new set. But I'm not going to like sit

55
00:02:35,360 --> 00:02:37,200
Speaker 4: here and I don't you know, I can see I

56
00:02:37,200 --> 00:02:38,040
Speaker 4: don't understan what you mean.

57
00:02:38,240 --> 00:02:41,040
Speaker 3: Okay, things are getting a little too tense, Amanda, And

58
00:02:41,080 --> 00:02:43,600
Speaker 3: you know what, we'll just start here. What did you

59
00:02:43,720 --> 00:02:45,240
Speaker 3: have last night for dinner?

60
00:02:46,000 --> 00:02:48,240
Speaker 4: I had chicken, But I don't understand why that's any

61
00:02:48,240 --> 00:02:48,919
Speaker 4: of your business.

62
00:02:49,120 --> 00:02:50,600
Speaker 3: It was to go, wasn't it.

63
00:02:51,160 --> 00:02:53,040
Speaker 4: How dare you? Why would any of that matter if

64
00:02:53,040 --> 00:02:54,720
Speaker 4: I had it to go or if I cooked it myself.

65
00:02:54,760 --> 00:02:57,200
Speaker 3: It actually matters a lot to these kitchenware companies. They

66
00:02:57,240 --> 00:03:00,240
Speaker 3: have given us free reign to stop fraudulent cooks from

67
00:03:00,240 --> 00:03:01,359
Speaker 3: buying their products.

68
00:03:01,960 --> 00:03:05,080
Speaker 4: Even is a fraudulent cook? If this is the fraud division,

69
00:03:05,120 --> 00:03:06,720
Speaker 4: you know, I'm sure there are people that are running

70
00:03:06,720 --> 00:03:10,200
Speaker 4: fake credit cards, not people that cook or ordered takeout.

71
00:03:10,560 --> 00:03:12,720
Speaker 3: It is the fraudulent cook division, do you know what?

72
00:03:13,120 --> 00:03:15,240
Speaker 3: You know? What if you could just tell me it

73
00:03:15,280 --> 00:03:17,840
Speaker 3: was a gift, then maybe I could let it pass.

74
00:03:18,600 --> 00:03:20,440
Speaker 4: I am not going to say if it was a

75
00:03:20,440 --> 00:03:22,480
Speaker 4: gift or not. I wanted to send me the twelve

76
00:03:22,480 --> 00:03:25,080
Speaker 4: piece set that I bought with my own money.

77
00:03:25,160 --> 00:03:27,839
Speaker 3: Yeah. See, I can't in good conscious let you have

78
00:03:27,960 --> 00:03:28,519
Speaker 3: this item.

79
00:03:28,760 --> 00:03:31,160
Speaker 4: Oh my god, I'm sorry. If I'm not allowed to

80
00:03:31,160 --> 00:03:33,079
Speaker 4: buy it, then you shouldn't put it on your freaking website.

81
00:03:33,160 --> 00:03:35,440
Speaker 3: Well, other people are allowed to buy it, you know,

82
00:03:35,480 --> 00:03:36,640
Speaker 3: people who can cook.

83
00:03:36,960 --> 00:03:38,320
Speaker 4: You don't know if I can cook or not.

84
00:03:38,920 --> 00:03:42,520
Speaker 3: I think we've established that already, Amanda. We want to

85
00:03:42,640 --> 00:03:45,440
Speaker 3: another product, because we do have one more that was flagged.

86
00:03:45,840 --> 00:03:47,960
Speaker 4: I honestly I can't wait to hear this. What is it?

87
00:03:48,040 --> 00:03:48,200
Speaker 1: Yeah?

88
00:03:48,240 --> 00:03:51,880
Speaker 3: It was the Garniert Skin Active Miracle Anti Fatigue night Cream.

89
00:03:52,640 --> 00:03:55,200
Speaker 4: Honestly, I'm so serious. Don't even go there. I don't

90
00:03:55,240 --> 00:03:57,720
Speaker 4: understand how how could the flag.

91
00:03:57,520 --> 00:04:00,280
Speaker 3: We did a quick search on your social media? And

92
00:04:00,920 --> 00:04:04,120
Speaker 3: why don't you think maybe we've already passed the point

93
00:04:04,120 --> 00:04:04,800
Speaker 3: of no return?

94
00:04:05,360 --> 00:04:07,360
Speaker 4: You are not serious right now?

95
00:04:07,480 --> 00:04:09,480
Speaker 3: I just I know how this always goes.

96
00:04:09,560 --> 00:04:11,520
Speaker 4: You know, I don't want to hear it. This is

97
00:04:11,560 --> 00:04:12,520
Speaker 4: way over the line.

98
00:04:12,600 --> 00:04:14,400
Speaker 3: You order a product, you think it's gonna make you

99
00:04:14,480 --> 00:04:16,719
Speaker 3: look better, and then you leave a bad review, because

100
00:04:17,440 --> 00:04:19,039
Speaker 3: you know, can't make miracles happen.

101
00:04:19,480 --> 00:04:21,239
Speaker 4: I'm gonna leave it right now. If you're a department

102
00:04:21,279 --> 00:04:23,000
Speaker 4: store telling me what I can and can't buy.

103
00:04:23,480 --> 00:04:26,280
Speaker 3: Yeah, it's a new policy. Our company just got bought

104
00:04:26,279 --> 00:04:29,279
Speaker 3: out by Brook and Jeffrey in the Morning. What radio

105
00:04:29,279 --> 00:04:31,200
Speaker 3: show have you heard of them?

106
00:04:31,279 --> 00:04:32,320
Speaker 4: What are you talking about?

107
00:04:33,560 --> 00:04:35,640
Speaker 3: This is actually brug from the radio show Brook and

108
00:04:35,680 --> 00:04:37,760
Speaker 3: Jeffrey in the Morning. We're doing a phone tap on you.

109
00:04:38,880 --> 00:04:41,960
Speaker 4: You're talking about Oh are you laughing?

110
00:04:42,040 --> 00:04:43,080
Speaker 3: You cried, You're laughing.

111
00:04:43,000 --> 00:04:44,200
Speaker 4: Almost, it's almost.

112
00:04:46,760 --> 00:04:49,679
Speaker 3: Donnie said you're going a little wild with the online shopping.

113
00:04:49,800 --> 00:04:52,520
Speaker 3: So he just wanted to pull a joke on you.

114
00:04:52,600 --> 00:04:54,159
Speaker 4: So this is how he gets me back.

115
00:04:54,480 --> 00:04:56,760
Speaker 3: Now I will say, I don't want to throw him

116
00:04:56,839 --> 00:04:59,159
Speaker 3: under the bus with that anti aging night cream joke.

117
00:04:59,240 --> 00:04:59,960
Speaker 3: That was all him.

118
00:05:00,160 --> 00:05:02,120
Speaker 4: Well, he won't be laughing so much tonight when I

119
00:05:02,160 --> 00:05:03,039
Speaker 4: don't give him dinner.

120
00:05:03,120 --> 00:05:06,200
Speaker 3: So you know, oh, well, we don't have the pots

121
00:05:06,240 --> 00:05:06,960
Speaker 3: to cook it. Anyway.

122
00:05:07,080 --> 00:05:12,320
Speaker 4: You knew you were wake up every morning with phone

123
00:05:12,360 --> 00:05:15,719
Speaker 4: taps weekday mornings on the twenties Brooke and Jeffrey in

124
00:05:15,760 --> 00:05:16,960
Speaker 4: the Morning