1 00:00:00,200 --> 00:00:00,920 Speaker 1: Ron Anian. 2 00:00:01,040 --> 00:00:03,040 Speaker 2: The real thrill of working on that car is when 3 00:00:03,040 --> 00:00:05,400 Speaker 2: you get to do a timing belt. Oh boy, it's 4 00:00:05,440 --> 00:00:08,119 Speaker 2: it's like a religious experience because you're talking to God 5 00:00:08,160 --> 00:00:09,400 Speaker 2: a whole lot just ring a belt. 6 00:00:09,880 --> 00:00:12,640 Speaker 3: Oh God, oh God, oh God. 7 00:00:13,160 --> 00:00:18,400 Speaker 1: That's me in the stop lives. 8 00:00:17,480 --> 00:00:17,560 Speaker 3: My. 9 00:00:22,200 --> 00:00:22,919 Speaker 1: Ron Anian. 10 00:00:23,000 --> 00:00:24,479 Speaker 2: You know, if we were standing at the counter at 11 00:00:24,520 --> 00:00:26,400 Speaker 2: the shop, I would tell you, let's cover the basics 12 00:00:26,400 --> 00:00:29,800 Speaker 2: from a safety concern, because I'm always worried about something broken, hanging, 13 00:00:29,920 --> 00:00:32,640 Speaker 2: falling off. Don't think of it as work. The whole 14 00:00:32,640 --> 00:00:34,479 Speaker 2: point is just to enjoy yourself. 15 00:00:34,720 --> 00:00:38,360 Speaker 1: Welcome to the radio home of Ron Ananian, the Car Doctor. 16 00:00:38,600 --> 00:00:41,720 Speaker 1: Since nineteen ninety one. This is where car owners the 17 00:00:41,760 --> 00:00:46,040 Speaker 1: world overturned to for their definitive opinion on automotive repair. 18 00:00:46,560 --> 00:00:49,320 Speaker 1: If your mechanics giving you a busy signal, pick up 19 00:00:49,360 --> 00:00:52,559 Speaker 1: the phone and call in. The garage doors. 20 00:00:52,360 --> 00:00:54,320 Speaker 2: Are open, but I am here to take your call 21 00:00:54,680 --> 00:00:56,720 Speaker 2: at eighty five five five six ninety nine. 22 00:00:56,640 --> 00:00:59,760 Speaker 4: Hundred and now God, drunk and stupid's no whay to 23 00:00:59,760 --> 00:01:00,880 Speaker 4: go LIFEESTI. 24 00:01:05,760 --> 00:01:06,120 Speaker 1: Running. 25 00:01:06,360 --> 00:01:09,400 Speaker 2: Hey, welcome boy, the naming the card hockey and thanks 26 00:01:09,400 --> 00:01:12,720 Speaker 2: for stopping by today. And you've got a three hour 27 00:01:12,840 --> 00:01:15,680 Speaker 2: for you here. A couple of things happened in the 28 00:01:15,680 --> 00:01:17,560 Speaker 2: shop this week. I have to tell you this story 29 00:01:17,920 --> 00:01:20,680 Speaker 2: before we get started with phones and interviews. We've got 30 00:01:20,720 --> 00:01:23,360 Speaker 2: some interviews going on and things like that. But you know, 31 00:01:23,440 --> 00:01:28,319 Speaker 2: sometimes auto repair isn't what you expect, or it's not 32 00:01:28,400 --> 00:01:31,120 Speaker 2: what you think it's. There's always something different, there's always 33 00:01:31,160 --> 00:01:36,039 Speaker 2: something that changes the game. Now, for years, every time 34 00:01:36,080 --> 00:01:41,160 Speaker 2: you serviced a Honda automatic transmission, it was either DW 35 00:01:41,240 --> 00:01:45,560 Speaker 2: one or CVT fluid, depending upon what transit was. The 36 00:01:45,640 --> 00:01:51,040 Speaker 2: CVT transmissions took CVT fluid and the rest of the 37 00:01:51,080 --> 00:01:54,760 Speaker 2: Honda automatic transmissions typically took DW one. I can't think 38 00:01:54,760 --> 00:01:58,560 Speaker 2: of one instance where it didn't take DW one, which 39 00:01:58,600 --> 00:02:01,840 Speaker 2: is their standard red transmission fluid. As we all know, 40 00:02:01,880 --> 00:02:05,480 Speaker 2: transmission fluid to bay and then CBT fluid is clear, 41 00:02:05,640 --> 00:02:09,680 Speaker 2: little yellowish depending upon the tent. But it's just it's 42 00:02:09,840 --> 00:02:14,760 Speaker 2: very distinct, very different looking fluids. We had a twenty 43 00:02:14,919 --> 00:02:20,600 Speaker 2: twenty two, a twenty twenty two Honda CRV Hybrid in 44 00:02:20,639 --> 00:02:22,960 Speaker 2: the shop this week for service. It was Monday, if 45 00:02:23,000 --> 00:02:27,200 Speaker 2: I recall correctly, and it was it was it was 46 00:02:27,280 --> 00:02:31,160 Speaker 2: time to change transmission fluid. Believe it or not, and 47 00:02:31,680 --> 00:02:34,720 Speaker 2: you know, it was kind of weird. We were deep 48 00:02:34,760 --> 00:02:38,720 Speaker 2: into it and we looked up procedure and okay, there's procedure. 49 00:02:38,760 --> 00:02:41,720 Speaker 2: We haven't really done too many of these yet, but 50 00:02:41,760 --> 00:02:43,800 Speaker 2: that's okay. You know, that's what we have information systems 51 00:02:43,800 --> 00:02:45,440 Speaker 2: for and that's what we're supposed to do. We're supposed 52 00:02:45,480 --> 00:02:49,720 Speaker 2: to you know, figure things out as we go. And 53 00:02:49,960 --> 00:02:51,959 Speaker 2: we looked up and okay, we're going to service the 54 00:02:52,000 --> 00:02:54,519 Speaker 2: trans They call for trans fluid change at this mile 55 00:02:54,639 --> 00:02:57,560 Speaker 2: is because of the operating conditions, which nobody really takes 56 00:02:57,560 --> 00:02:59,720 Speaker 2: that into consideration. Right, you have to you know, you 57 00:02:59,720 --> 00:03:01,760 Speaker 2: have to look is it stop and go? Is it severe? 58 00:03:01,880 --> 00:03:05,519 Speaker 2: Is it mountain? Is it trailer? This this person did 59 00:03:05,520 --> 00:03:08,639 Speaker 2: some trailering with this car and they did a lot 60 00:03:08,639 --> 00:03:11,760 Speaker 2: of towing up in the mountains and things like that. 61 00:03:12,200 --> 00:03:14,880 Speaker 2: So we actually checked fluid. Fluid level was down a 62 00:03:14,880 --> 00:03:16,520 Speaker 2: little and we pulled the sample. It was a little 63 00:03:16,560 --> 00:03:18,160 Speaker 2: on the dark side and she had the mileage. So 64 00:03:18,200 --> 00:03:21,480 Speaker 2: we said, okay, let's change the fluid and it should 65 00:03:21,520 --> 00:03:23,519 Speaker 2: be clear cut enough, right, it should be you know, 66 00:03:23,600 --> 00:03:25,920 Speaker 2: you're doing this service, this type of trans here's the 67 00:03:25,919 --> 00:03:29,880 Speaker 2: fluid you're gonna use We looked it up in one 68 00:03:29,919 --> 00:03:34,880 Speaker 2: of our information systems and it said CVET transmission YEP. 69 00:03:35,800 --> 00:03:38,160 Speaker 2: And I was specifically really looking I just I just 70 00:03:38,240 --> 00:03:41,560 Speaker 2: wanted to look at, you know, quantity, how many courts 71 00:03:41,560 --> 00:03:43,360 Speaker 2: of fluid because I was trying to write an estimate 72 00:03:43,400 --> 00:03:47,160 Speaker 2: to put a ticket together. And it said CBT transmission 73 00:03:47,320 --> 00:03:52,960 Speaker 2: twenty twenty two Honda CRV Hybrid. You're gonna use DW 74 00:03:53,040 --> 00:03:58,560 Speaker 2: one And I went, huh, Like, that didn't make any sense. 75 00:03:58,640 --> 00:04:02,520 Speaker 2: That's you're asking me to use conventional automatic transmission fluid 76 00:04:03,000 --> 00:04:07,360 Speaker 2: in a CVT transmission, and there's just such a distinct difference. 77 00:04:08,720 --> 00:04:12,080 Speaker 2: So I went to the next information system. First it 78 00:04:12,160 --> 00:04:14,600 Speaker 2: was all data, then it was Mitchell. They both said 79 00:04:14,600 --> 00:04:18,320 Speaker 2: the same thing. Then I went to Identifix using factory 80 00:04:18,360 --> 00:04:21,080 Speaker 2: information said the same thing. And I'm sitting there scratching 81 00:04:21,120 --> 00:04:23,320 Speaker 2: my head, and every one of them clearly said you 82 00:04:23,400 --> 00:04:26,960 Speaker 2: must use the right fluid or damage to the transmission 83 00:04:26,960 --> 00:04:29,680 Speaker 2: will occur. Which you have to understand what's at stake here. 84 00:04:29,920 --> 00:04:32,000 Speaker 2: If you make a mistake and you put the wrong 85 00:04:32,120 --> 00:04:35,520 Speaker 2: fluid in that transmission, that's a five thousand dollars day 86 00:04:36,839 --> 00:04:39,160 Speaker 2: in no uncertain terms. So you've got to be right. 87 00:04:39,200 --> 00:04:42,960 Speaker 2: The first time I called up my Honda dealer, I 88 00:04:43,000 --> 00:04:47,800 Speaker 2: talked to Lou over at Sussex Honda and brought at 89 00:04:47,839 --> 00:04:50,080 Speaker 2: the top of his headies, Oh, Ron, it's yeah CVT 90 00:04:50,200 --> 00:04:55,560 Speaker 2: fluid GEELU. I don't think so, I, you know. So 91 00:04:55,640 --> 00:04:57,320 Speaker 2: I gave him the VIN and he looked it up 92 00:04:57,320 --> 00:04:59,880 Speaker 2: and he said, yeah, look at that, and we both 93 00:05:00,080 --> 00:05:01,560 Speaker 2: kind of chuckled a little bit. I said, how many 94 00:05:01,560 --> 00:05:03,280 Speaker 2: guys are going to get this wrong? And he said, oh, 95 00:05:03,360 --> 00:05:06,560 Speaker 2: I can imagine quite a few. And that's the point 96 00:05:06,640 --> 00:05:12,160 Speaker 2: of this, right is and lose always great. He said, Hey, Ron, 97 00:05:12,200 --> 00:05:14,440 Speaker 2: I learned something today. Thank you. And I you know, 98 00:05:15,120 --> 00:05:18,800 Speaker 2: you've got to be persistent. Auto repair is about if 99 00:05:18,839 --> 00:05:23,440 Speaker 2: it doesn't make sense, keep digging, all right, And that's 100 00:05:23,520 --> 00:05:25,719 Speaker 2: just what we did. And we kept digging and we 101 00:05:25,839 --> 00:05:28,840 Speaker 2: kept looking because it just gnawed at me. I said, 102 00:05:29,000 --> 00:05:33,120 Speaker 2: even though they're telling me this, I've also seen editorial 103 00:05:33,160 --> 00:05:36,600 Speaker 2: issues with any of the information systems and I want 104 00:05:36,600 --> 00:05:39,360 Speaker 2: to be certain. And when I looked it up by 105 00:05:39,520 --> 00:05:44,440 Speaker 2: VIN at the dealer application fluid type, quantity, etc. It 106 00:05:44,480 --> 00:05:48,120 Speaker 2: came out to take DW one. We then drained out 107 00:05:48,120 --> 00:05:50,080 Speaker 2: the fluid and we could clearly see it. It had 108 00:05:50,120 --> 00:05:51,800 Speaker 2: a reddish tint. It was alt on the dark side, 109 00:05:51,800 --> 00:05:53,080 Speaker 2: but it had a reddish tint to it, so we 110 00:05:53,120 --> 00:05:55,960 Speaker 2: knew DW one was clearly it. But isn't that something? 111 00:05:56,279 --> 00:06:01,000 Speaker 2: So now to confuse the issue, right, they're you know, 112 00:06:01,040 --> 00:06:03,320 Speaker 2: you're gonna either take a CBT trends and you're gonna 113 00:06:03,320 --> 00:06:06,240 Speaker 2: put regular automatic transfluid and you're gonna have it. I 114 00:06:06,240 --> 00:06:07,880 Speaker 2: want to see the one where they have an automatic 115 00:06:07,920 --> 00:06:10,400 Speaker 2: trans that takes DW one normally, but then they tell 116 00:06:10,400 --> 00:06:13,320 Speaker 2: you to put CVT. That's you know, you've got to 117 00:06:13,320 --> 00:06:16,080 Speaker 2: do research and order repair. You've you've always got to 118 00:06:16,120 --> 00:06:18,599 Speaker 2: be looking, You've always got to be digging. It's you 119 00:06:18,760 --> 00:06:23,240 Speaker 2: can't assume. And you know, the cars have changed, it's 120 00:06:23,640 --> 00:06:28,240 Speaker 2: the technology that's there has gotten so much more involved. 121 00:06:28,360 --> 00:06:31,080 Speaker 2: I think I probably spend I was thinking about this 122 00:06:31,120 --> 00:06:34,920 Speaker 2: the other day. I think I probably spend twenty minutes 123 00:06:35,720 --> 00:06:39,960 Speaker 2: on writing, just writing and verifying the average repair order 124 00:06:40,520 --> 00:06:42,600 Speaker 2: and just making sure that it's got all the right 125 00:06:42,640 --> 00:06:45,720 Speaker 2: information on it on a modern day vehicle because they've 126 00:06:45,800 --> 00:06:50,800 Speaker 2: changed so much, and you know, it's it's so electronic 127 00:06:51,160 --> 00:06:55,600 Speaker 2: heavy is the word I use. I had to put 128 00:06:55,600 --> 00:06:59,320 Speaker 2: a clock spring an air bag clock spring in a 129 00:06:59,440 --> 00:07:02,960 Speaker 2: twenty third teen Accura MDX this week. Also it was 130 00:07:03,000 --> 00:07:07,000 Speaker 2: part of the diagnosis from the previous week and I 131 00:07:07,080 --> 00:07:10,480 Speaker 2: had to do my research on that, and evidently Accuras 132 00:07:10,520 --> 00:07:13,720 Speaker 2: had some issues. They go through it very well in 133 00:07:13,760 --> 00:07:16,800 Speaker 2: the repair procedure. And I've done clock springs, but I 134 00:07:16,840 --> 00:07:18,679 Speaker 2: always like to read it's been a while. I always 135 00:07:18,720 --> 00:07:20,560 Speaker 2: like to read and brush up and just make sure 136 00:07:20,560 --> 00:07:23,800 Speaker 2: I haven't missed a step. And I started thinking back 137 00:07:23,800 --> 00:07:26,320 Speaker 2: to the days when clock springs where the entire cable 138 00:07:26,320 --> 00:07:28,080 Speaker 2: and it ran down the base of the column, and 139 00:07:28,080 --> 00:07:32,160 Speaker 2: the column the steering column had some width to it 140 00:07:32,200 --> 00:07:34,600 Speaker 2: where you were running a cable, And now you take 141 00:07:34,640 --> 00:07:37,000 Speaker 2: it apart and it's just it's a poll and some 142 00:07:37,000 --> 00:07:39,320 Speaker 2: plastic covers. You take the covers off, you'd never know 143 00:07:39,360 --> 00:07:41,800 Speaker 2: that it was and it's not attractive, and there's not 144 00:07:41,840 --> 00:07:44,800 Speaker 2: a whole lot of steering column there to begin with. 145 00:07:45,160 --> 00:07:49,160 Speaker 2: But I couldn't help but think how cheesy the part 146 00:07:49,240 --> 00:07:52,720 Speaker 2: was all plastic everything. The steering angle sensor, which is 147 00:07:52,720 --> 00:07:54,680 Speaker 2: what I was really changing it for. The steering angle 148 00:07:54,720 --> 00:07:58,960 Speaker 2: sensor was creating intermittent problems and throwing the vehicle into 149 00:07:59,400 --> 00:08:03,680 Speaker 2: limped power and VSA lights on all sorts of different things. 150 00:08:03,720 --> 00:08:07,560 Speaker 2: But you know, we depend an awful lot our vehicles. 151 00:08:07,560 --> 00:08:10,280 Speaker 2: We depend an awful lot of our vehicles. I'll say 152 00:08:10,280 --> 00:08:12,800 Speaker 2: it like this, An awful lot of our vehicles depend 153 00:08:12,880 --> 00:08:16,720 Speaker 2: on plastic parts and computer chips to keep them running 154 00:08:16,960 --> 00:08:22,400 Speaker 2: and keep them safe. And that's hard. You know they age, 155 00:08:22,400 --> 00:08:25,160 Speaker 2: they're going to go bad the plastic gets old. Here's 156 00:08:25,160 --> 00:08:27,960 Speaker 2: a vehicle that really needed a steering angle sensor. But 157 00:08:28,840 --> 00:08:31,680 Speaker 2: to do a steering angle sensor and take the column 158 00:08:31,720 --> 00:08:35,040 Speaker 2: apart and then separate it from the clock spring, which 159 00:08:35,160 --> 00:08:38,280 Speaker 2: is ten years going on eleven years old, and it's 160 00:08:38,320 --> 00:08:40,520 Speaker 2: got some miles on it? How do you take that chance? 161 00:08:40,520 --> 00:08:44,439 Speaker 2: And then what do you do? You leave the car apart. 162 00:08:45,200 --> 00:08:54,479 Speaker 2: Technology is really taking a hard bite out of the friendliness? 163 00:08:54,679 --> 00:08:56,319 Speaker 2: Is that the word I'm looking for it? To repair 164 00:08:56,360 --> 00:08:59,640 Speaker 2: an automobile. You know, it's just getting more and more 165 00:08:59,720 --> 00:09:02,959 Speaker 2: comp located. You have to have a complete parts inventory 166 00:09:03,040 --> 00:09:06,600 Speaker 2: behind you before you take something apart, because otherwise you're 167 00:09:06,600 --> 00:09:08,719 Speaker 2: disabling cars and bays and you're not able to get 168 00:09:08,720 --> 00:09:10,320 Speaker 2: them out, and you're not able to be productive in 169 00:09:10,360 --> 00:09:13,280 Speaker 2: the shop and you can't move the rest of the 170 00:09:13,360 --> 00:09:16,040 Speaker 2: day along, and that's that's a part of it. You know, 171 00:09:16,080 --> 00:09:18,680 Speaker 2: whether you're researching transmission fluid like we were on the 172 00:09:18,679 --> 00:09:21,720 Speaker 2: twenty two hybrid, or whether you're just looking at procedure 173 00:09:21,800 --> 00:09:23,680 Speaker 2: on a thirteen acur to see, hey, how does this 174 00:09:23,720 --> 00:09:25,480 Speaker 2: clock spring come out? And how's it different than the 175 00:09:25,520 --> 00:09:29,959 Speaker 2: previous ones we did. You know, it's just going to continue. 176 00:09:30,040 --> 00:09:34,760 Speaker 2: It's always going to elevate and become a bigger issue. 177 00:09:35,559 --> 00:09:37,920 Speaker 2: So you know, when you talk to your mechanic, and 178 00:09:37,920 --> 00:09:40,160 Speaker 2: if you're the mechanic doing this, talk to the customer, 179 00:09:40,200 --> 00:09:42,000 Speaker 2: if you're the customer with the car, you know, ask them, 180 00:09:42,000 --> 00:09:44,200 Speaker 2: hey do you think this will be done today? You know, 181 00:09:44,520 --> 00:09:46,840 Speaker 2: do you have the repair procedures, do you have the knowledge, 182 00:09:46,840 --> 00:09:51,080 Speaker 2: do you have the information systems? Because nothing, nothing is 183 00:09:51,120 --> 00:09:55,640 Speaker 2: as it was. You know, I look at some of 184 00:09:55,640 --> 00:09:59,160 Speaker 2: these internet mechanics that are up on YouTube and some 185 00:09:59,240 --> 00:10:02,720 Speaker 2: of these guys that explaining things and how they fix cars, 186 00:10:02,760 --> 00:10:04,760 Speaker 2: and you know, well, we can get away with this, 187 00:10:04,800 --> 00:10:06,560 Speaker 2: we can get away with that. I got news for you. 188 00:10:06,720 --> 00:10:08,400 Speaker 2: The car of the future, You're not going to get 189 00:10:08,440 --> 00:10:11,680 Speaker 2: away with anything. The technology is going to beat you 190 00:10:11,760 --> 00:10:16,240 Speaker 2: every time because they're making them they are making them 191 00:10:16,280 --> 00:10:20,640 Speaker 2: almost unrepairable with the idea that nothing will ever go wrong. 192 00:10:20,760 --> 00:10:25,040 Speaker 2: And that's just the way it is. So just be aware, 193 00:10:25,520 --> 00:10:28,120 Speaker 2: you know what, be very comfortable if the next time 194 00:10:28,160 --> 00:10:31,160 Speaker 2: you take your car into your mechanic and he says, well, 195 00:10:31,320 --> 00:10:35,360 Speaker 2: I've got to research this. You know what. Research is 196 00:10:35,440 --> 00:10:38,679 Speaker 2: a great thing to admit to. And research is a 197 00:10:38,679 --> 00:10:42,000 Speaker 2: great thing to have a mechanic too, because it shows 198 00:10:42,600 --> 00:10:46,040 Speaker 2: they care and they're just trying to make sure they're 199 00:10:46,040 --> 00:10:49,280 Speaker 2: doing the job right with no mistakes that create grief 200 00:10:49,320 --> 00:10:51,880 Speaker 2: on everybody's part. I'm running any in the car Doctor. 201 00:10:51,920 --> 00:10:52,880 Speaker 2: We're back right after this. 202 00:10:52,960 --> 00:11:09,240 Speaker 5: Don't go away need advice on how to maintain that 203 00:11:09,280 --> 00:11:12,720 Speaker 5: classic gto Ron is the guy eight five five five 204 00:11:12,800 --> 00:11:14,600 Speaker 5: six zero nine nine zero zero. 205 00:11:14,920 --> 00:11:17,640 Speaker 2: Here's Ron. Welcome back, listeners, Ron and Enye and the 206 00:11:17,640 --> 00:11:20,480 Speaker 2: car Doctor. And let me just finish that thought. Also, 207 00:11:21,120 --> 00:11:24,440 Speaker 2: transmission fluid is just critical, right if you put the 208 00:11:24,480 --> 00:11:27,640 Speaker 2: wrong transmission fluid, and I think there's gonna be problems 209 00:11:27,640 --> 00:11:30,840 Speaker 2: with Honda. You know that that CVET trans everybody's used 210 00:11:30,840 --> 00:11:33,840 Speaker 2: to putting CVT fluid in it, and now they're telling 211 00:11:33,880 --> 00:11:36,560 Speaker 2: them to put regular automatic or DW one in it. 212 00:11:36,640 --> 00:11:39,320 Speaker 2: So it's it's going to be interesting going forward. Bottom line, 213 00:11:39,320 --> 00:11:42,319 Speaker 2: what's the rule? Check your trans fluid, check your fluid 214 00:11:42,880 --> 00:11:46,040 Speaker 2: specification each and every time. Let's go over to the phone. 215 00:11:46,080 --> 00:11:48,559 Speaker 2: Let's go over to Rick from Nebraska, who's calling. He's 216 00:11:48,559 --> 00:11:51,000 Speaker 2: got some questions about his twenty twenty f one fifty. Rick. 217 00:11:51,040 --> 00:11:52,680 Speaker 2: Welcome to the car doctor, sir, How can I help? 218 00:11:54,040 --> 00:11:57,280 Speaker 4: Yes, sir, I had a question about my twenty twenty 219 00:11:57,360 --> 00:12:03,840 Speaker 4: f one fifty. There was a transmission problem while it 220 00:12:03,960 --> 00:12:10,559 Speaker 4: was still under warranty, where it would actually clunk from 221 00:12:10,880 --> 00:12:15,600 Speaker 4: reverse to forward and like at a stop sign or 222 00:12:15,600 --> 00:12:18,960 Speaker 4: something like that. So they actually did find a fault 223 00:12:19,000 --> 00:12:22,680 Speaker 4: with it, and they said that the twenty twenty two 224 00:12:22,720 --> 00:12:27,760 Speaker 4: point seven ten speeds were notorious for that, so they 225 00:12:27,840 --> 00:12:34,240 Speaker 4: replaced that. However, I'm getting closer to out of that 226 00:12:34,320 --> 00:12:40,680 Speaker 4: warranty and I'm paranoid about some things, and then i 227 00:12:40,760 --> 00:12:44,680 Speaker 4: hear things like how often I should change the transmission 228 00:12:44,720 --> 00:12:49,720 Speaker 4: fluid and drain and feel compared to flush, And I'm 229 00:12:49,800 --> 00:12:55,040 Speaker 4: scared about flushing it because then that pushes everything through. 230 00:12:55,440 --> 00:12:57,200 Speaker 4: I don't know if it's a better to do a 231 00:12:57,280 --> 00:13:00,920 Speaker 4: drain and fil or a flush and how often because 232 00:13:01,640 --> 00:13:04,680 Speaker 4: I've heard ranges all the way from thirty thousand miles 233 00:13:04,760 --> 00:13:07,040 Speaker 4: you need to do a transmission flush or at least 234 00:13:07,040 --> 00:13:09,680 Speaker 4: a drain and fill all the way up to Ford, 235 00:13:09,760 --> 00:13:11,360 Speaker 4: says one hundred and fifty. 236 00:13:11,320 --> 00:13:15,360 Speaker 2: Right, and so right, what's the answer? Right? 237 00:13:16,040 --> 00:13:17,320 Speaker 4: So what is the answer? 238 00:13:17,440 --> 00:13:20,600 Speaker 2: The answer is this, first of all, all these in 239 00:13:20,679 --> 00:13:25,319 Speaker 2: my experience, and I'm only fixing cars fifty two years, 240 00:13:25,760 --> 00:13:28,719 Speaker 2: so I'm just kind of getting started. But in all 241 00:13:28,800 --> 00:13:32,600 Speaker 2: my experience, the majority of these extended fluid intervals on 242 00:13:32,679 --> 00:13:37,480 Speaker 2: anything engine, oil, coolant, trans fluid are really part and 243 00:13:37,520 --> 00:13:40,480 Speaker 2: parcel of a marketing department to convince you that, hey, 244 00:13:40,640 --> 00:13:43,959 Speaker 2: the vehicle needs nothing, drive it forever. But I can't 245 00:13:44,000 --> 00:13:47,560 Speaker 2: tell you, for example, how many four transmissions I've saved 246 00:13:48,200 --> 00:13:51,400 Speaker 2: by changing trans fluid at eighty five thousand miles or 247 00:13:51,520 --> 00:13:54,120 Speaker 2: ninety thousand miles. When they start to shutter and shake 248 00:13:55,000 --> 00:13:59,160 Speaker 2: and the fluid, the property of the fluid LV fluid 249 00:13:59,320 --> 00:14:02,760 Speaker 2: style fluid comes to mind, it's just worn out. Are 250 00:14:03,040 --> 00:14:06,480 Speaker 2: There are additive packages and vitamins so to speak, in 251 00:14:06,640 --> 00:14:11,720 Speaker 2: just about every manufacturer's transmission fluid, and they wear out 252 00:14:11,840 --> 00:14:14,520 Speaker 2: this one hundred and fifty thousand mile ploy. You know, 253 00:14:14,559 --> 00:14:18,000 Speaker 2: I've seen one hundred and fifty thousand mile fluid. Box said, 254 00:14:18,000 --> 00:14:19,640 Speaker 2: I've seen it at one hundred and twenty when it's 255 00:14:19,720 --> 00:14:22,920 Speaker 2: black and we're putting trans in the car. I've never 256 00:14:22,960 --> 00:14:26,200 Speaker 2: really seen one get to a buck fifty. And if 257 00:14:26,240 --> 00:14:28,640 Speaker 2: it does get to one hundred and fifty, I've got 258 00:14:28,720 --> 00:14:32,240 Speaker 2: to think it's just so tired and worn out that 259 00:14:32,560 --> 00:14:34,520 Speaker 2: at that point you need a transmission. So guess what. 260 00:14:34,600 --> 00:14:36,280 Speaker 2: Nobody wants to put a transmission in a car. What 261 00:14:36,280 --> 00:14:38,040 Speaker 2: are they going to do? They're going to buy a 262 00:14:38,080 --> 00:14:41,560 Speaker 2: new car. Hey, there's a marketing idea, right, Let's boost sales. 263 00:14:42,280 --> 00:14:46,000 Speaker 2: So I would consider changing this trans fluid every fifty, 264 00:14:46,720 --> 00:14:49,200 Speaker 2: all right, And I would like to see you do 265 00:14:49,440 --> 00:14:54,120 Speaker 2: a fluid exchange. Flush is a bad word. Flush denotes pressure. Okay, 266 00:14:54,920 --> 00:14:56,600 Speaker 2: you know, I think if you talk to the Ford 267 00:14:56,640 --> 00:14:58,680 Speaker 2: dealer that you're going to I assume you're going to 268 00:14:58,720 --> 00:15:00,520 Speaker 2: a Ford dealer for all this work, for this work 269 00:15:00,560 --> 00:15:00,920 Speaker 2: up to this. 270 00:15:00,880 --> 00:15:05,960 Speaker 4: Point, I have, I have been, but if I've kind 271 00:15:06,000 --> 00:15:09,120 Speaker 4: of stumbled onto it seems to be a really good mechanic. 272 00:15:10,160 --> 00:15:14,400 Speaker 4: And he said, thirty thousand is too often, and one 273 00:15:14,480 --> 00:15:17,560 Speaker 4: hundred and fifty said, you won't have a transmission left right. 274 00:15:17,680 --> 00:15:20,440 Speaker 4: So he said, let's split the difference and do seventy five. 275 00:15:20,560 --> 00:15:23,640 Speaker 4: And he said, maybe we can do a drain and 276 00:15:23,640 --> 00:15:27,440 Speaker 4: fill and then maybe twenty five thousand miles later do 277 00:15:27,600 --> 00:15:30,560 Speaker 4: a flush. Is what his recommendation was. 278 00:15:30,640 --> 00:15:35,400 Speaker 2: And Okay, I don't argue that. I think that's a 279 00:15:35,440 --> 00:15:39,760 Speaker 2: fair statement. I'm a little bit more cautious. I've done 280 00:15:40,000 --> 00:15:42,840 Speaker 2: four trans fluids on a regular basis at fifty, and 281 00:15:42,880 --> 00:15:45,200 Speaker 2: I think fifty is a better number. You know, if 282 00:15:45,280 --> 00:15:47,160 Speaker 2: enough is good, more is better, and too much is 283 00:15:47,280 --> 00:15:49,680 Speaker 2: just enough. You know. I don't want to scare your rick, 284 00:15:49,760 --> 00:15:51,400 Speaker 2: but I think, no matter what you're going to do, 285 00:15:51,680 --> 00:15:54,200 Speaker 2: I think you're gonna have a problem with that chance regardless. 286 00:15:54,240 --> 00:15:57,440 Speaker 2: Not to rock your world, but it's just it's not 287 00:15:57,560 --> 00:16:00,840 Speaker 2: a great trends. They've had so many bulletins, so many faults, 288 00:16:01,280 --> 00:16:05,400 Speaker 2: safety recalls. There's there's one recall out there, Recall twenty 289 00:16:05,480 --> 00:16:09,320 Speaker 2: s eighteen, which talks about the way the shift indicator 290 00:16:09,360 --> 00:16:12,240 Speaker 2: operates and problems with the shifter cable. And if you're 291 00:16:12,560 --> 00:16:14,560 Speaker 2: covered under that, you've already gotten the notice. It may 292 00:16:14,600 --> 00:16:17,000 Speaker 2: have already been done when they did the clunking. But 293 00:16:17,080 --> 00:16:20,479 Speaker 2: there's multiple bulletins to talk about clunks and harsh engagement 294 00:16:20,560 --> 00:16:24,120 Speaker 2: and just a slew of other things. There's just there's 295 00:16:24,240 --> 00:16:28,440 Speaker 2: just nothing good to say about that transmission, that model year. 296 00:16:29,000 --> 00:16:31,840 Speaker 2: I've got three customers of my own at the shop, 297 00:16:32,120 --> 00:16:35,400 Speaker 2: two or nineteen's, one's of twenty, and they've both had 298 00:16:35,400 --> 00:16:39,840 Speaker 2: the trans done twice now under Ford at Ford, and 299 00:16:40,080 --> 00:16:42,800 Speaker 2: one of them is going back a third time, and 300 00:16:43,360 --> 00:16:47,880 Speaker 2: it's just it just hasn't been a great experience. If 301 00:16:47,960 --> 00:16:52,160 Speaker 2: there is an extended warranty that you can purchase, because 302 00:16:52,200 --> 00:16:53,880 Speaker 2: I don't know that Ford's going to step up and 303 00:16:53,960 --> 00:16:56,960 Speaker 2: make this right. I'm still watching this, to be honest 304 00:16:57,000 --> 00:16:59,560 Speaker 2: with you, because I think they owe you, you, vehicle owners. 305 00:16:59,600 --> 00:17:02,800 Speaker 2: I think they o you something, all right. You know, 306 00:17:02,840 --> 00:17:07,000 Speaker 2: you may you may want to consider an extended warranty. 307 00:17:07,040 --> 00:17:09,480 Speaker 2: You know, it's it's it's it's horrible. But if the 308 00:17:09,520 --> 00:17:13,240 Speaker 2: extended warranty is two grand, twenty five hundred dollars, and 309 00:17:13,400 --> 00:17:15,719 Speaker 2: to put a transmission in that truck is seven grand 310 00:17:16,359 --> 00:17:19,520 Speaker 2: and a replacement truck is eighty grand, you know, weigh 311 00:17:19,560 --> 00:17:24,959 Speaker 2: the numbers right, it kind of makes sense. Last, I 312 00:17:25,080 --> 00:17:28,240 Speaker 2: like the idea of fluid exchange a fluid exchange, not 313 00:17:28,359 --> 00:17:32,760 Speaker 2: a flush. Flush designates pressure. A fluid exchange is a 314 00:17:32,880 --> 00:17:38,240 Speaker 2: one for one fluid replacement. All right, it's complete, it's thorough. 315 00:17:38,400 --> 00:17:40,879 Speaker 2: It gets out all the grit, all the contaminant, and 316 00:17:41,160 --> 00:17:44,119 Speaker 2: that's the way you should be servicing. Transfluid company by 317 00:17:44,119 --> 00:17:47,040 Speaker 2: the name of Mala m A h l E. Their 318 00:17:47,040 --> 00:17:50,320 Speaker 2: website is Service Solutions dot Mala dot com has a 319 00:17:50,320 --> 00:17:52,879 Speaker 2: brand new machine out on the market. The at X 320 00:17:52,960 --> 00:17:56,520 Speaker 2: two eighty works really well. It ties into the system. 321 00:17:57,080 --> 00:18:00,639 Speaker 2: It's probably deepest machine in the marketplace right now. If 322 00:18:00,640 --> 00:18:02,439 Speaker 2: you want to see if your mechanic has access to 323 00:18:02,480 --> 00:18:04,720 Speaker 2: one of those and to do the service that way, 324 00:18:04,920 --> 00:18:07,640 Speaker 2: that's what I would do. So talk to your mechanic, Rick, 325 00:18:07,880 --> 00:18:09,280 Speaker 2: the clock's going to grab me. But if you can 326 00:18:09,359 --> 00:18:11,119 Speaker 2: talk to your mechanic and see if he can do 327 00:18:11,200 --> 00:18:13,880 Speaker 2: a fluid exchange, that's the way to go. I'm running 328 00:18:13,920 --> 00:18:15,679 Speaker 2: Adie in the card doctor. I'll be back right up 329 00:18:15,680 --> 00:18:15,840 Speaker 2: to this. 330 00:18:15,920 --> 00:18:16,439 Speaker 4: Don't go like. 331 00:18:39,440 --> 00:18:41,520 Speaker 2: Welcome back to listeners. Run an Anie in the car doctor. 332 00:18:41,760 --> 00:18:43,760 Speaker 2: You know, a couple of weeks ago, if you've been 333 00:18:43,760 --> 00:18:47,080 Speaker 2: following this, we started talking about leasing versus buying. Somebody 334 00:18:47,119 --> 00:18:50,680 Speaker 2: asked me a question, and it's been a perpetual motion 335 00:18:50,840 --> 00:18:54,520 Speaker 2: machine where the question keeps popping up, either from you 336 00:18:54,600 --> 00:18:57,760 Speaker 2: or from an email or from Facebook wherever, and you 337 00:18:57,840 --> 00:19:00,440 Speaker 2: still seem to want to know about it. So I've asked, 338 00:19:00,480 --> 00:19:02,960 Speaker 2: I've answered all the questions to the level that I can, 339 00:19:03,200 --> 00:19:04,760 Speaker 2: and I reached out to a personal friend of mine. 340 00:19:04,800 --> 00:19:07,280 Speaker 2: He's Cherokee Hart. He is the business manager of Mawa 341 00:19:07,440 --> 00:19:10,359 Speaker 2: Ford Mawa, New Jersey, and the Cherokee's with us today 342 00:19:10,400 --> 00:19:12,960 Speaker 2: to talk a little bit about leasing versus buying and 343 00:19:13,080 --> 00:19:15,520 Speaker 2: some other odds and ends around the dealership. Cherokee Welcome 344 00:19:15,520 --> 00:19:17,080 Speaker 2: to the Car Doctor, sir, thanks for being here. 345 00:19:17,800 --> 00:19:19,040 Speaker 3: Thank you very much for having me. 346 00:19:19,359 --> 00:19:21,960 Speaker 2: You know, leasing versus buying. First of all, let me 347 00:19:21,960 --> 00:19:25,000 Speaker 2: ask you this question. What is a business manager at 348 00:19:25,040 --> 00:19:26,399 Speaker 2: a dealership? What do you what do you do? Do 349 00:19:26,440 --> 00:19:28,080 Speaker 2: you count the money or do you make the money? 350 00:19:29,480 --> 00:19:32,480 Speaker 3: We try into a little bit of both. Okay, whenever 351 00:19:32,520 --> 00:19:35,440 Speaker 3: it comes to the business managers number one, we'll want 352 00:19:35,480 --> 00:19:39,840 Speaker 3: to make sure that everything's what the customer agreed to 353 00:19:40,160 --> 00:19:43,600 Speaker 3: on the sales floor, you know you hidden items, no 354 00:19:43,760 --> 00:19:47,280 Speaker 3: hidden gyms there, and making sure that from the beginning 355 00:19:47,359 --> 00:19:51,320 Speaker 3: of the process to when they come to the business 356 00:19:51,320 --> 00:19:56,400 Speaker 3: manager everything's been well, you know, communicated with the customer 357 00:19:56,640 --> 00:19:58,639 Speaker 3: and that the customer is happy at that point. Right 358 00:19:59,119 --> 00:20:02,440 Speaker 3: after that we go through some of the legalities and 359 00:20:02,960 --> 00:20:05,480 Speaker 3: make sure that the information that we're going to be 360 00:20:05,520 --> 00:20:11,359 Speaker 3: contracting are using to purchase are all correct. And from 361 00:20:11,359 --> 00:20:14,199 Speaker 3: that point forward you come into our office, we'll go 362 00:20:14,280 --> 00:20:18,200 Speaker 3: over some value added products, make you the happiest customer. 363 00:20:17,920 --> 00:20:18,359 Speaker 4: In the world. 364 00:20:18,359 --> 00:20:21,680 Speaker 2: Then go from there at the door. So when they 365 00:20:21,720 --> 00:20:24,320 Speaker 2: come to you, do they know if they're leasing or buying, 366 00:20:24,320 --> 00:20:27,240 Speaker 2: because that's that's the topic today in a way, you know, 367 00:20:27,480 --> 00:20:30,040 Speaker 2: leasing versus buying. I walk in the door of mam 368 00:20:30,080 --> 00:20:33,199 Speaker 2: off Ford, I find the car I want, and you 369 00:20:33,280 --> 00:20:35,200 Speaker 2: look at me and say, Ron, do you want to 370 00:20:35,280 --> 00:20:37,119 Speaker 2: lease or buy? And I go, yeah, I don't have 371 00:20:37,119 --> 00:20:39,160 Speaker 2: a clue convince me of one or the other. 372 00:20:40,280 --> 00:20:43,280 Speaker 3: It's all about lifestyle. You know. If you like a 373 00:20:43,280 --> 00:20:48,200 Speaker 3: new car every three years, leasing is probably your best option. 374 00:20:48,400 --> 00:20:51,200 Speaker 3: Every two to three years. There's even a four year 375 00:20:51,320 --> 00:20:57,000 Speaker 3: lease option at majority of the automakers that you go to. However, 376 00:20:57,600 --> 00:21:00,920 Speaker 3: the person that's going to benefit the most out of 377 00:21:00,960 --> 00:21:03,760 Speaker 3: a lease, there's a person that's going to probably drive 378 00:21:04,880 --> 00:21:09,639 Speaker 3: below twenty thousand miles a year. Right, the person that 379 00:21:09,960 --> 00:21:14,080 Speaker 3: may want to buy because they feel as though they 380 00:21:14,080 --> 00:21:16,480 Speaker 3: don't want to, you know, ride the line of high 381 00:21:16,520 --> 00:21:18,760 Speaker 3: maleage charges, which is one of the first things that 382 00:21:18,800 --> 00:21:22,200 Speaker 3: comes up with high maleage driver. They may be more 383 00:21:22,200 --> 00:21:27,359 Speaker 3: inclined to purchase. However, that still may not be the 384 00:21:27,359 --> 00:21:29,479 Speaker 3: best thing for them if they're still buying a car 385 00:21:29,560 --> 00:21:33,919 Speaker 3: of a few years, unless then they have big down payments. Now, 386 00:21:34,760 --> 00:21:36,720 Speaker 3: for me personally, if I have a customer trying to 387 00:21:36,760 --> 00:21:38,600 Speaker 3: figure out which one is best, the first thing I 388 00:21:38,640 --> 00:21:41,679 Speaker 3: am going to ask is how many miles a year 389 00:21:41,720 --> 00:21:45,920 Speaker 3: do you drive? Now average between ten and twelve thousand 390 00:21:45,960 --> 00:21:51,879 Speaker 3: miles in this particular area. You're probably going to be 391 00:21:51,920 --> 00:21:55,160 Speaker 3: a leasing customer, you know, because you're trying to manage 392 00:21:55,160 --> 00:21:58,840 Speaker 3: a payment, you're trying to manage your mouths, and you're 393 00:21:58,880 --> 00:22:02,560 Speaker 3: also trying to be without any issues. And that's one 394 00:22:02,560 --> 00:22:05,840 Speaker 3: of the biggest things that people that least are worried 395 00:22:05,840 --> 00:22:08,439 Speaker 3: about our issues that can come up after the warranty 396 00:22:08,520 --> 00:22:08,920 Speaker 3: runs out. 397 00:22:09,000 --> 00:22:10,879 Speaker 2: All right, they want to know they can hand the 398 00:22:10,920 --> 00:22:13,280 Speaker 2: car back and it's your problem. I don't want to 399 00:22:13,280 --> 00:22:15,840 Speaker 2: deal with it. Moving on, lifestyle, the. 400 00:22:15,760 --> 00:22:18,840 Speaker 3: Best experience possible, righting a vehicle with the least amount 401 00:22:18,840 --> 00:22:19,680 Speaker 3: of hassles. 402 00:22:19,440 --> 00:22:22,920 Speaker 2: Right lifestyle. So for that person that you know, I mean, 403 00:22:23,000 --> 00:22:25,600 Speaker 2: right now, what's a typical lease right now? You know 404 00:22:25,600 --> 00:22:28,920 Speaker 2: what's the down payment? What are the monthly payments? How much? 405 00:22:28,960 --> 00:22:29,360 Speaker 2: How long? 406 00:22:30,640 --> 00:22:34,399 Speaker 3: Well, most of your lease payments are probably somewhere around 407 00:22:34,720 --> 00:22:37,600 Speaker 3: mid five hundreds, right, which is higher than what it 408 00:22:37,720 --> 00:22:41,280 Speaker 3: used to be before COVID. Right, And that's with roughly 409 00:22:41,320 --> 00:22:45,160 Speaker 3: around three thousand dollars down and then you have tas 410 00:22:45,320 --> 00:22:50,280 Speaker 3: license and first payment that is available there certain circumstances. 411 00:22:50,359 --> 00:22:54,119 Speaker 3: Of course, dealers can work around how much you have 412 00:22:54,200 --> 00:22:57,800 Speaker 3: to come out of pocket and work with your budget. 413 00:22:57,880 --> 00:23:00,760 Speaker 3: That's another thing about a lease is also shaped and 414 00:23:00,880 --> 00:23:03,719 Speaker 3: formed around your budget so that you can afford it. 415 00:23:04,280 --> 00:23:08,399 Speaker 2: Of course, right now, the interest rates on new cars, 416 00:23:08,440 --> 00:23:11,280 Speaker 2: unless the manufacturers are supporting it, and correct me if 417 00:23:11,280 --> 00:23:14,240 Speaker 2: I'm wrong, you know, the interest rates on new car 418 00:23:14,320 --> 00:23:18,439 Speaker 2: loans are higher than normal or they have been pre COVID. Correct, 419 00:23:18,480 --> 00:23:20,880 Speaker 2: I mean, what's the average interest rate right now? 420 00:23:21,440 --> 00:23:26,080 Speaker 3: Yeah, average interest rate right about now is somewhere between 421 00:23:26,680 --> 00:23:29,800 Speaker 3: six and a half seven and a half percent. At times, 422 00:23:29,880 --> 00:23:32,560 Speaker 3: you may be able to find a special dealer incentive 423 00:23:32,720 --> 00:23:37,239 Speaker 3: ad vise rate for sixty months or for seventy two 424 00:23:37,320 --> 00:23:41,080 Speaker 3: months at a one point nine or zero percent Just 425 00:23:41,080 --> 00:23:45,439 Speaker 3: so happened Ford They have a special on twenty twenty 426 00:23:45,480 --> 00:23:49,199 Speaker 3: three explores for sixty months to zero percent. You know, 427 00:23:49,320 --> 00:23:52,240 Speaker 3: that's something that's very rare right now. You don't have 428 00:23:52,280 --> 00:23:56,520 Speaker 3: that a lot. However, working at least with a purchase 429 00:23:56,800 --> 00:24:01,760 Speaker 3: what they purchase, you're looking at interest rates. With the least, 430 00:24:01,840 --> 00:24:04,679 Speaker 3: you're looking at money factor, which is pretty much the 431 00:24:04,720 --> 00:24:08,199 Speaker 3: same thing. Right So with the money factor, they are 432 00:24:08,280 --> 00:24:11,720 Speaker 3: hired now than what they used to be before COVID. 433 00:24:11,840 --> 00:24:16,399 Speaker 3: They were only you know, maybe two and a half 434 00:24:17,280 --> 00:24:21,840 Speaker 3: or three percent or below that for thirty six month leaves. 435 00:24:22,440 --> 00:24:25,240 Speaker 3: Now you're looking at money factors that's closer to five 436 00:24:25,359 --> 00:24:29,920 Speaker 3: six percent, and non incentivized money factors are over eight 437 00:24:29,960 --> 00:24:33,720 Speaker 3: percent at this point in time. So it's a big 438 00:24:33,800 --> 00:24:37,280 Speaker 3: change in the way that we've done business, and it 439 00:24:37,320 --> 00:24:38,560 Speaker 3: passes auto dealers. 440 00:24:39,160 --> 00:24:41,199 Speaker 2: There was a thing going on, and I think it 441 00:24:41,400 --> 00:24:44,680 Speaker 2: originated out of COVID, where people that least pre COVID, 442 00:24:45,520 --> 00:24:48,560 Speaker 2: but then went to turn their car in post COVID, 443 00:24:49,040 --> 00:24:52,320 Speaker 2: found that their car was worth a lot more money 444 00:24:52,840 --> 00:24:55,240 Speaker 2: than their physical buyout. Am I saying that? 445 00:24:55,400 --> 00:25:01,159 Speaker 3: Right? That was probably one of the greatest times in 446 00:25:01,720 --> 00:25:06,960 Speaker 3: consumer history. You actually was able to make out really 447 00:25:07,000 --> 00:25:09,720 Speaker 3: good on the vehicle that you're releasing. 448 00:25:10,440 --> 00:25:14,560 Speaker 2: Now, you know, is that over? You know? Is it 449 00:25:15,200 --> 00:25:17,680 Speaker 2: they've adjusted? You know, because car companies and the banks 450 00:25:17,720 --> 00:25:20,480 Speaker 2: aren't dummies, right, They look at trends and they look 451 00:25:20,520 --> 00:25:22,440 Speaker 2: at things and how they happen, and then they make 452 00:25:22,520 --> 00:25:26,280 Speaker 2: their adjustments. You know, do you yeah, absolutely, yeah. 453 00:25:26,280 --> 00:25:28,960 Speaker 3: That is no longer the case right now You're not 454 00:25:29,000 --> 00:25:32,199 Speaker 3: going to have the same equity that you had a 455 00:25:32,280 --> 00:25:34,840 Speaker 3: year ago in the vehicle. The market overall has. 456 00:25:34,720 --> 00:25:39,119 Speaker 2: Changed, right do you do you find is it easier 457 00:25:39,160 --> 00:25:42,400 Speaker 2: now or harder now to get people approved for leases 458 00:25:42,760 --> 00:25:46,160 Speaker 2: or or buying? And I guess that's another question. If 459 00:25:46,200 --> 00:25:49,360 Speaker 2: somebody can't get credit to buy, is is it possible 460 00:25:49,400 --> 00:25:52,200 Speaker 2: to get them credit to lease? Or you got to 461 00:25:52,200 --> 00:25:57,600 Speaker 2: be able to do both In a sense, there's different. 462 00:25:57,240 --> 00:26:01,080 Speaker 3: Banks for both situations. Most of the time, a lease 463 00:26:01,200 --> 00:26:03,520 Speaker 3: is really good for a first time buyer coming out 464 00:26:03,560 --> 00:26:07,479 Speaker 3: of college. There's college programs that really help, you know, 465 00:26:07,560 --> 00:26:11,679 Speaker 3: the first time buyers. So that's one of the things 466 00:26:11,720 --> 00:26:14,760 Speaker 3: that if a customer is out there or clients are 467 00:26:14,760 --> 00:26:17,480 Speaker 3: out there looking to lease. Take a look at the 468 00:26:17,520 --> 00:26:21,120 Speaker 3: first time buyer program for college graduates. Within you know, 469 00:26:21,160 --> 00:26:24,240 Speaker 3: four to five years of being a graduate, we can 470 00:26:24,320 --> 00:26:27,640 Speaker 3: use diploma as a way to get your approved as 471 00:26:27,760 --> 00:26:31,600 Speaker 3: long as you don't have many derogatories on your credit 472 00:26:32,440 --> 00:26:36,919 Speaker 3: right However, at the same time, if you're just a 473 00:26:36,920 --> 00:26:41,800 Speaker 3: little bit credit challenged, short term leasing is really good 474 00:26:42,359 --> 00:26:45,320 Speaker 3: to start out with. But for the most part, the 475 00:26:45,359 --> 00:26:48,600 Speaker 3: purchase program works best for those who are trying to 476 00:26:48,920 --> 00:26:50,159 Speaker 3: rebuild or build credit. 477 00:26:50,359 --> 00:26:53,199 Speaker 2: What's what's short term leasing? Cherokee. I've never heard that 478 00:26:53,280 --> 00:26:53,920 Speaker 2: term before. 479 00:26:54,400 --> 00:26:58,000 Speaker 3: So a short term lease is roughly about twenty four months, Okay, 480 00:26:58,520 --> 00:27:01,520 Speaker 3: so it's a two year lease. Typically payments are a 481 00:27:01,560 --> 00:27:04,120 Speaker 3: little bit higher. However, it's kind of a low risk 482 00:27:04,200 --> 00:27:08,040 Speaker 3: situation for the consumer and it's also a lower risk 483 00:27:08,320 --> 00:27:12,080 Speaker 3: situation for the bank. They only have to worry about 484 00:27:12,280 --> 00:27:15,399 Speaker 3: chasing payments for two years, and the person only has 485 00:27:15,480 --> 00:27:18,080 Speaker 3: to worry about making payments for two years. Now, it's 486 00:27:18,160 --> 00:27:20,200 Speaker 3: kind of a win win at the end of it. 487 00:27:20,440 --> 00:27:25,240 Speaker 3: Whoever's up on the vehicle as far as the consumer, 488 00:27:25,280 --> 00:27:28,760 Speaker 3: whether they have equity or the leasing company, whether they 489 00:27:28,760 --> 00:27:31,800 Speaker 3: don't have equity, they can make a decision on whether 490 00:27:31,800 --> 00:27:34,080 Speaker 3: they want to return their car or purchase it out. 491 00:27:34,200 --> 00:27:35,120 Speaker 3: If they've been. 492 00:27:35,040 --> 00:27:39,239 Speaker 2: Well established, would their down payment typically be higher on 493 00:27:39,280 --> 00:27:40,200 Speaker 2: a short term lease? 494 00:27:42,560 --> 00:27:47,200 Speaker 3: No down payment pretty much stays consistent. Down payments typically 495 00:27:47,240 --> 00:27:50,600 Speaker 3: consist of, once again, a person's budget. What are you 496 00:27:50,800 --> 00:27:54,840 Speaker 3: comfortable coming out of pocket with as a down payment? Gotcha, 497 00:27:55,240 --> 00:27:59,840 Speaker 3: whatever your financial situation may allow. Then you have to 498 00:28:00,080 --> 00:28:02,959 Speaker 3: back for it. Whether you're going to be able to 499 00:28:03,200 --> 00:28:08,480 Speaker 3: come up with your taxes, registration, your fees, different things 500 00:28:08,480 --> 00:28:12,000 Speaker 3: of that nature. You have your doctees, registration fees, uh, 501 00:28:12,160 --> 00:28:17,399 Speaker 3: your your other add ons that dealers may propose to you. 502 00:28:17,760 --> 00:28:19,440 Speaker 3: Those are optional, by the way. 503 00:28:19,480 --> 00:28:21,359 Speaker 2: Like like what what what kind of I'll tell you 504 00:28:21,359 --> 00:28:23,080 Speaker 2: what sit tight? Let me when we come back, we'll 505 00:28:23,080 --> 00:28:24,760 Speaker 2: talk about the add ons. Maybe we can dive a 506 00:28:24,800 --> 00:28:26,919 Speaker 2: little bit into the you know, if someone wants to 507 00:28:26,920 --> 00:28:29,000 Speaker 2: walk into a dealership, what's the proper way? You know, 508 00:28:29,080 --> 00:28:31,720 Speaker 2: is there just walk in? Is there? Do we call first? 509 00:28:31,760 --> 00:28:32,720 Speaker 2: Do we make an appointment? 510 00:28:32,720 --> 00:28:32,919 Speaker 3: You know? 511 00:28:32,920 --> 00:28:36,360 Speaker 2: What's what's what's the post COVID method of buying a car? 512 00:28:36,440 --> 00:28:37,879 Speaker 2: Maybe we can talk about that a little bit and 513 00:28:38,040 --> 00:28:41,120 Speaker 2: and change this conversation slightly. I'm here with Cherokee. Hardy's 514 00:28:41,120 --> 00:28:43,800 Speaker 2: the business manager of Ma wail Ford Mahwa, New Jersey. 515 00:28:43,800 --> 00:28:45,400 Speaker 2: I'm un an inning in the car doctor. Of course 516 00:28:45,520 --> 00:28:58,840 Speaker 2: we'll both be back right after this. Don't go away, hey, listeners, 517 00:28:58,920 --> 00:29:02,080 Speaker 2: run an aaming the car doctor. Continue our conversation with Cherokee. 518 00:29:02,160 --> 00:29:04,440 Speaker 2: Hardy's the business manager over at mom wall Ford. Cherokee, 519 00:29:04,520 --> 00:29:05,480 Speaker 2: you're still there, sir. 520 00:29:05,960 --> 00:29:06,880 Speaker 3: Yes, sir, I'm here. 521 00:29:07,040 --> 00:29:09,920 Speaker 2: You know we pulled away in our last couple of minutes. 522 00:29:09,960 --> 00:29:11,920 Speaker 2: Here we want to talk a little bit about the 523 00:29:12,480 --> 00:29:15,640 Speaker 2: what was the words you use the dealer added or 524 00:29:15,680 --> 00:29:18,560 Speaker 2: the value added product? Value added products? What is a 525 00:29:18,640 --> 00:29:20,960 Speaker 2: valuated product? When I'm buying a new car or a 526 00:29:21,040 --> 00:29:22,640 Speaker 2: used car? I guess it doesn't matter. 527 00:29:23,360 --> 00:29:26,000 Speaker 3: Yeah, whenever you're buying a new or used car, you 528 00:29:26,040 --> 00:29:29,640 Speaker 3: always have the option of adding a few value headed 529 00:29:29,680 --> 00:29:33,840 Speaker 3: products that could be for one person. Time will protection 530 00:29:34,000 --> 00:29:36,680 Speaker 3: because of all the potholes that we have on the roads, 531 00:29:38,080 --> 00:29:40,920 Speaker 3: that could be for another person. A mechanical plan, because 532 00:29:40,920 --> 00:29:44,400 Speaker 3: they keep their vehicles past three years outside of the 533 00:29:44,440 --> 00:29:50,200 Speaker 3: manufacturer bumping a bumper coverage, so a comprehensive mechanical plan 534 00:29:50,280 --> 00:29:56,440 Speaker 3: would cover the computer's sensors, technology components of the vehicle, 535 00:29:56,680 --> 00:30:00,200 Speaker 3: as well as the engine and transmission. Right, A lot 536 00:30:00,200 --> 00:30:03,520 Speaker 3: of people think I still have engine and transmission. However, 537 00:30:04,560 --> 00:30:08,440 Speaker 3: Matt Tony internal lubricator components. It doesn't cover any thing 538 00:30:08,520 --> 00:30:11,880 Speaker 3: outside of that, which pretty much everybody's coming to grips 539 00:30:11,920 --> 00:30:13,440 Speaker 3: with cars are computers these. 540 00:30:13,360 --> 00:30:16,600 Speaker 2: Days, right, right? Oh yeah, I listen, and I for 541 00:30:16,640 --> 00:30:19,920 Speaker 2: the record, I like to put a service policy in 542 00:30:19,920 --> 00:30:22,000 Speaker 2: the cars I buy, and I tell I suggest it 543 00:30:22,000 --> 00:30:24,040 Speaker 2: to people. I tell them, you know, you've got to 544 00:30:24,040 --> 00:30:27,400 Speaker 2: be aware when that dashboard breaks at seventy five thousand miles. 545 00:30:27,480 --> 00:30:30,800 Speaker 2: If it breaks, the price of the service contract is 546 00:30:30,840 --> 00:30:34,280 Speaker 2: going to be covered. And then some you know, because 547 00:30:34,320 --> 00:30:37,440 Speaker 2: that that that extended warranty is probably I'm going to 548 00:30:37,480 --> 00:30:41,880 Speaker 2: guess and say average car twenty five to four grand, right. 549 00:30:41,680 --> 00:30:43,960 Speaker 3: Reasonable majority of them, Yeah, you know. 550 00:30:44,200 --> 00:30:46,800 Speaker 2: That that dashboards three grand without even thinking about it. 551 00:30:47,240 --> 00:30:51,720 Speaker 3: That also, cost of parts have increased roughly about thirty 552 00:30:51,760 --> 00:30:55,400 Speaker 3: five percent since twenty twenty, right, and labor rates have 553 00:30:55,480 --> 00:30:57,800 Speaker 3: increased roughly around thirty one percent. 554 00:30:58,480 --> 00:31:01,760 Speaker 2: Right. So it's it's it's expensive getting a car, FA, 555 00:31:01,800 --> 00:31:04,440 Speaker 2: it's expensive getting a car fixed dealership or otherwise, it's 556 00:31:04,480 --> 00:31:08,240 Speaker 2: just expensive having a car nowadays, it's not that simple, 557 00:31:08,920 --> 00:31:11,400 Speaker 2: modest device that got us back and forth to work. 558 00:31:11,400 --> 00:31:14,840 Speaker 2: It's basically our couch with four wheels, air conditioning, heat, 559 00:31:15,320 --> 00:31:18,040 Speaker 2: and a built in television sometimes, I think absolutely. 560 00:31:18,400 --> 00:31:20,560 Speaker 3: And also the other thing that helps manage the budget 561 00:31:20,600 --> 00:31:23,280 Speaker 3: really well. You don't have to pay anything outside of 562 00:31:23,320 --> 00:31:25,160 Speaker 3: a deductible if you have one of those on a 563 00:31:25,240 --> 00:31:28,720 Speaker 3: server's plan, and you don't have to worry about unexpectacles. 564 00:31:29,040 --> 00:31:31,000 Speaker 2: Cherokee, I'm going to put you on the spot because 565 00:31:31,000 --> 00:31:33,760 Speaker 2: we were talking off air. What's the weirdest deal here? 566 00:31:33,800 --> 00:31:35,280 Speaker 2: I mean, has anybody ever walked in and paid you 567 00:31:35,320 --> 00:31:35,880 Speaker 2: with pennies? 568 00:31:37,320 --> 00:31:40,880 Speaker 3: No? I've never had pennies. However, I have had someone 569 00:31:41,240 --> 00:31:44,880 Speaker 3: that I guess they dug it up out of their backyard. 570 00:31:45,560 --> 00:31:49,160 Speaker 3: The money smelled like mold. It was dollar bills, five 571 00:31:49,240 --> 00:31:53,120 Speaker 3: dollar bills and twenties and it came out of a 572 00:31:53,160 --> 00:31:55,760 Speaker 3: shoe box. It's the weirdest thing I've ever had happen. 573 00:31:56,120 --> 00:31:59,920 Speaker 2: Wow, And you've probably heard every story under the sun. 574 00:32:00,760 --> 00:32:03,040 Speaker 3: We have some interesting stories for sure. 575 00:32:03,200 --> 00:32:05,440 Speaker 2: Okay, to be continued. How about the next time, how 576 00:32:05,440 --> 00:32:08,080 Speaker 2: about the next time we get together? All right, Yeah, 577 00:32:08,640 --> 00:32:11,080 Speaker 2: we'll do. We'll do some weird stories from the dealership 578 00:32:11,120 --> 00:32:13,680 Speaker 2: and real quick, somebody's looking to buy a car. You 579 00:32:13,680 --> 00:32:15,320 Speaker 2: know what are they gonna do. They're gonna walk in, 580 00:32:15,320 --> 00:32:17,040 Speaker 2: They're gonna cald call, they're gonna make They're gonna get 581 00:32:17,040 --> 00:32:18,920 Speaker 2: an appointment. What's the best way? In our last thirty 582 00:32:18,920 --> 00:32:20,560 Speaker 2: five seconds here, all. 583 00:32:20,400 --> 00:32:24,200 Speaker 3: Dealers love for walkings to happen. However, if you want 584 00:32:24,240 --> 00:32:29,000 Speaker 3: the best care and you want the best salesperson with attention, 585 00:32:29,880 --> 00:32:32,200 Speaker 3: because some people are distracted with other things, you want 586 00:32:32,200 --> 00:32:34,720 Speaker 3: to call in and make an appointment. Right appointments on 587 00:32:34,760 --> 00:32:37,440 Speaker 3: the most efficient way. It verifies that the vehicle that 588 00:32:37,480 --> 00:32:41,600 Speaker 3: you're looking at is there, and it also pretty much 589 00:32:41,640 --> 00:32:45,480 Speaker 3: settles a customer with the salesperson before they get there. 590 00:32:45,720 --> 00:32:48,760 Speaker 3: And if the dealerships organized, that salesperson will call you 591 00:32:48,880 --> 00:32:52,040 Speaker 3: introduce themselves. By way. You're walking in asking for a. 592 00:32:52,040 --> 00:32:55,920 Speaker 2: Name, right, and you're you're not wasting your time or theirs. 593 00:32:56,240 --> 00:32:59,280 Speaker 2: Cherokee Heart Business Manager Ma will Ford, MAWA New Jersey. 594 00:32:59,560 --> 00:33:01,680 Speaker 2: Listeners want more information, where are they going to get it? 595 00:33:03,080 --> 00:33:06,760 Speaker 3: You can go on our website at Mawafford dot com. Okay, 596 00:33:08,080 --> 00:33:10,840 Speaker 3: you can most definitely give us a call. At to 597 00:33:11,040 --> 00:33:14,800 Speaker 3: zero one thirty two. 598 00:33:15,200 --> 00:33:16,640 Speaker 2: Wonderful, chero Key. I want to thank you. I know 599 00:33:16,680 --> 00:33:19,000 Speaker 2: you're busy, it's a it's a it's a busy day 600 00:33:19,000 --> 00:33:21,920 Speaker 2: Saturday at the at the dealership. So we appreciate you taking. 601 00:33:21,760 --> 00:33:23,880 Speaker 3: The time today. Yes, thank you very much. 602 00:33:23,920 --> 00:33:25,360 Speaker 2: You're very welcome. You have a great day. I'm running 603 00:33:25,360 --> 00:33:27,080 Speaker 2: any of the car doctor. I'll be back right after this. 604 00:33:27,120 --> 00:33:38,120 Speaker 2: Don't go away, cool, Welcome back, listeners. I want to 605 00:33:38,120 --> 00:33:40,560 Speaker 2: thank Cherokee Heart for taking the time today. You know, 606 00:33:40,600 --> 00:33:43,960 Speaker 2: we were actually talking to him. He busy day right 607 00:33:44,000 --> 00:33:45,920 Speaker 2: at the dealership and he was taking time out of 608 00:33:45,960 --> 00:33:47,920 Speaker 2: his out of his work schedule to speak with us, 609 00:33:47,920 --> 00:33:50,440 Speaker 2: and I appreciate it. And before I go, let's go 610 00:33:50,640 --> 00:33:52,880 Speaker 2: in the shop. Courtesy of atos On. We had a 611 00:33:52,880 --> 00:33:55,360 Speaker 2: couple of break prepairs this week. One was on a 612 00:33:55,480 --> 00:33:59,479 Speaker 2: two thousand and seven Toyota four runner that needed breaks 613 00:33:59,520 --> 00:34:02,000 Speaker 2: and you know, how hard can it be? Right, it's 614 00:34:02,040 --> 00:34:04,760 Speaker 2: a Toyota. Well, let's see. To look up breaks on 615 00:34:04,760 --> 00:34:07,600 Speaker 2: a Toyota four runner, you have to know the calibers. 616 00:34:07,600 --> 00:34:11,480 Speaker 2: You have to know whether they're GW or GH or wh. 617 00:34:11,520 --> 00:34:13,839 Speaker 2: I forget what the designation was, but there's a choice 618 00:34:13,880 --> 00:34:17,160 Speaker 2: of different calibers based on the caliber stamping, and then 619 00:34:17,239 --> 00:34:20,960 Speaker 2: we had choices of rotor sizes. We had to measure rotors. 620 00:34:21,200 --> 00:34:23,640 Speaker 2: Then we had a Volkswagen. We had an OH four 621 00:34:23,760 --> 00:34:26,920 Speaker 2: Volkswagen passant that you needed to know if the rear 622 00:34:27,040 --> 00:34:30,120 Speaker 2: roadors were two hundred and eighteen millimeters the fronts were 623 00:34:30,160 --> 00:34:34,359 Speaker 2: either two eighty eight or three thirteen. It's crazy, It's 624 00:34:34,400 --> 00:34:37,440 Speaker 2: absolutely crazy, But I got to tell you this. AutoZone 625 00:34:37,520 --> 00:34:39,759 Speaker 2: broke it down. They had it in simple language on 626 00:34:39,800 --> 00:34:42,400 Speaker 2: the website. We went out to AutoZone pro dot com. 627 00:34:42,480 --> 00:34:44,120 Speaker 2: They able to break it down and we actually did 628 00:34:44,280 --> 00:34:47,279 Speaker 2: order one set of rotors wrong and they had the 629 00:34:47,320 --> 00:34:49,080 Speaker 2: right ones in stock and they ran right over to it. 630 00:34:49,200 --> 00:34:51,480 Speaker 2: So it pays to have a great delivery system and 631 00:34:51,520 --> 00:34:55,080 Speaker 2: a good lookup system, an online catalog. It's current and relevant, 632 00:34:55,280 --> 00:34:58,200 Speaker 2: just like they do over at auto AutoZone pro dot com. 633 00:34:58,560 --> 00:34:59,960 Speaker 2: Till the next time, I'm on an enny of the 634 00:35:00,040 --> 00:35:02,840 Speaker 2: Pard Doctor reminding all of you good mechanics aren't expensive, 635 00:35:02,920 --> 00:35:09,240 Speaker 2: they're priceless. Not see