1 00:00:00,400 --> 00:00:11,720 Speaker 1: It's another jubile phone frame Mornings on the twenties. Hello, yeah, Hi, 2 00:00:11,960 --> 00:00:15,120 Speaker 1: this is okayble, this is Sasha. I was looking for 3 00:00:15,280 --> 00:00:15,920 Speaker 1: my have a a. 4 00:00:18,760 --> 00:00:21,439 Speaker 2: This is maybe what you're looking for. 5 00:00:22,079 --> 00:00:25,279 Speaker 1: I guess, yeah, so yeah, may Maybe that's how I 6 00:00:25,320 --> 00:00:28,760 Speaker 1: say yeah, that's why you say it okay, because it's 7 00:00:28,840 --> 00:00:33,199 Speaker 1: kind of spelled like mava a. 8 00:00:31,840 --> 00:00:34,520 Speaker 2: Uh huh, Okay, what's up? Are you calling me back? 9 00:00:34,600 --> 00:00:35,920 Speaker 2: I've been trying to contact you guys. 10 00:00:36,080 --> 00:00:40,479 Speaker 1: Yeah, week, Yeah, I guess so you've put in a 11 00:00:40,520 --> 00:00:45,400 Speaker 1: couple tickets and like hit the contact us thing about 12 00:00:45,400 --> 00:00:47,240 Speaker 1: your internet being bad or something. 13 00:00:48,360 --> 00:00:51,520 Speaker 2: Yeah, my internet has been down now for I guess 14 00:00:51,520 --> 00:00:54,440 Speaker 2: you like seven days, and I'm in a panic mode. 15 00:00:54,560 --> 00:00:56,920 Speaker 2: I need you guys to pick that this is unaccessible. 16 00:00:57,080 --> 00:01:02,840 Speaker 1: Yeah no, no, I mean no, And I'm so sorry 17 00:01:02,960 --> 00:01:07,039 Speaker 1: to have to say it that way. But our service 18 00:01:07,360 --> 00:01:12,760 Speaker 1: is the best and if there's like an issue, if 19 00:01:12,800 --> 00:01:15,040 Speaker 1: there's an issue, it's probably operator error. Have you tried 20 00:01:15,080 --> 00:01:16,800 Speaker 1: rebooting your modem? 21 00:01:16,959 --> 00:01:19,240 Speaker 2: Yes, of course I tried rebooting. If you look at 22 00:01:19,280 --> 00:01:22,440 Speaker 2: the notes in my previous like multiple calls, I've called 23 00:01:22,560 --> 00:01:25,760 Speaker 2: multiple times today. Yeah, I saw that I've done everything 24 00:01:25,800 --> 00:01:29,440 Speaker 2: I can. I've rebooted. I've been sent to like fourteen 25 00:01:29,480 --> 00:01:32,480 Speaker 2: different people I've rebooted. They keep saying they're going to 26 00:01:32,560 --> 00:01:34,280 Speaker 2: send someone out to fix it. I needed to be 27 00:01:34,319 --> 00:01:35,280 Speaker 2: fixed asa. 28 00:01:35,480 --> 00:01:38,720 Speaker 1: Okay, let me just stop you there for one sec, okay, 29 00:01:38,720 --> 00:01:43,119 Speaker 1: because I want to get this fixed for you. I do. Okay, Okay, 30 00:01:43,160 --> 00:01:50,080 Speaker 1: So the modem, Yeah that's a little box, right, Okay? 31 00:01:50,560 --> 00:01:53,640 Speaker 2: What is your problem? Why are you speaking to me 32 00:01:53,800 --> 00:01:54,160 Speaker 2: like this? 33 00:01:55,960 --> 00:01:57,920 Speaker 1: What do you mean speaking to you like? What? 34 00:01:59,520 --> 00:02:01,880 Speaker 2: Like I'm a name idiot? Oh? 35 00:02:02,000 --> 00:02:04,640 Speaker 1: Yeah, no, I'm not speaking to you that way. I'm 36 00:02:04,640 --> 00:02:08,200 Speaker 1: so sorry. Does it sound like I'm calling you an idiot? Yeah? 37 00:02:08,360 --> 00:02:10,600 Speaker 2: One hundred percent sounds like you're an idiot and you're 38 00:02:10,600 --> 00:02:11,760 Speaker 2: calling me an idiot. 39 00:02:12,400 --> 00:02:14,440 Speaker 1: Well, I'm not the one who can't figure out how 40 00:02:14,440 --> 00:02:16,480 Speaker 1: to work my WiFi? Am I? Okay? 41 00:02:16,680 --> 00:02:17,760 Speaker 2: With that? Right there? 42 00:02:17,840 --> 00:02:21,079 Speaker 1: What was that where I'm sorry, I'm sorry, I'm gonna 43 00:02:21,080 --> 00:02:23,720 Speaker 1: stop you there. What was what? 44 00:02:23,720 --> 00:02:26,400 Speaker 2: What was what? What you just did? You just said 45 00:02:27,280 --> 00:02:30,919 Speaker 2: I can't work my wife. I like, first of all, right, 46 00:02:31,120 --> 00:02:33,119 Speaker 2: well don't talk to me like that. I can work 47 00:02:33,160 --> 00:02:34,560 Speaker 2: my wife by right. 48 00:02:35,040 --> 00:02:37,800 Speaker 1: Okay. What I'm going to do now, because like I've 49 00:02:38,000 --> 00:02:39,200 Speaker 1: just had enough of this conversation. 50 00:02:40,960 --> 00:02:43,280 Speaker 2: I've had enough of you and your conversation. 51 00:02:43,600 --> 00:02:45,799 Speaker 1: Yeah, so I'm over it. So I'm gonna I'm just 52 00:02:45,880 --> 00:02:47,960 Speaker 1: going to transfer your call and escalate it to like 53 00:02:48,000 --> 00:02:51,520 Speaker 1: somebody who can maybe help you. Okay, thank you, because. 54 00:02:51,160 --> 00:02:53,360 Speaker 2: You clearly don't know well, I'll be doing a survey 55 00:02:53,360 --> 00:02:55,200 Speaker 2: at the end of this call, because I do have 56 00:02:55,240 --> 00:02:58,200 Speaker 2: some notes for you and your best by fi. 57 00:02:58,960 --> 00:03:01,480 Speaker 1: Okay, cool, I wasn't even listening to what you said there. 58 00:03:01,480 --> 00:03:05,679 Speaker 1: I'm just gonna put you on hold. Okay, Oh my god, Yeah, 59 00:03:05,720 --> 00:03:08,360 Speaker 1: I got who do I transfer this person to? I 60 00:03:08,360 --> 00:03:12,480 Speaker 1: have her on hold? Like she's so dumb. Hello, literally 61 00:03:12,520 --> 00:03:15,359 Speaker 1: cannot figure out how work at all? Like, I don't 62 00:03:15,400 --> 00:03:19,200 Speaker 1: know who wants who wants? Who wants to you? Does 63 00:03:19,200 --> 00:03:20,799 Speaker 1: anybody want to beat their head against the wall? You? 64 00:03:21,520 --> 00:03:25,720 Speaker 2: Hello? Sir? Oh my god, sir, I am still on 65 00:03:25,760 --> 00:03:27,640 Speaker 2: the call and you're calling me the idiot, and you're 66 00:03:27,680 --> 00:03:29,440 Speaker 2: an idiot who came and worked the whole button. This 67 00:03:29,480 --> 00:03:31,959 Speaker 2: is your one job. You literally have one job is 68 00:03:32,040 --> 00:03:36,040 Speaker 2: to call me and help service my internet, my WiFi. 69 00:03:36,440 --> 00:03:40,320 Speaker 2: You know what? Honestly, you this what if actually your name? 70 00:03:40,360 --> 00:03:42,560 Speaker 2: I would like your name, your employee number, I'm going 71 00:03:42,600 --> 00:03:45,240 Speaker 2: to be contacting your boss. This is literally the worst 72 00:03:45,280 --> 00:03:47,600 Speaker 2: I've ever been treated. This has been going on for 73 00:03:47,680 --> 00:03:49,640 Speaker 2: seven days, and then you have the audacity you call 74 00:03:49,720 --> 00:03:51,520 Speaker 2: me and talk to me like that. I'm going to 75 00:03:51,600 --> 00:03:53,040 Speaker 2: call your boss. I'm going to get you fired. This 76 00:03:53,080 --> 00:03:55,880 Speaker 2: is ridiculous. I work in customer service as well. I 77 00:03:55,960 --> 00:03:57,520 Speaker 2: know what to do and how to treat people, and 78 00:03:57,560 --> 00:03:58,680 Speaker 2: this is unacceptable. 79 00:03:59,000 --> 00:03:59,800 Speaker 1: My name is Jubile. 80 00:04:02,120 --> 00:04:05,160 Speaker 2: Jubile. Yeah, your name is Jubal and you couldn't pronounce 81 00:04:05,200 --> 00:04:08,680 Speaker 2: my name is may Yes, Oh my god, because this. 82 00:04:08,640 --> 00:04:10,640 Speaker 1: Is actually Jubil from the Jubil Show doing a phone 83 00:04:10,680 --> 00:04:12,640 Speaker 1: prank on you and your boyfriend set you up. 84 00:04:13,800 --> 00:04:17,800 Speaker 2: Oh my god, he said, Oh my god, you've been. 85 00:04:17,680 --> 00:04:19,600 Speaker 1: Having problems with your wife. I wanted to mess with you. 86 00:04:21,000 --> 00:04:24,599 Speaker 2: Oh my god. I could not believe that I was 87 00:04:24,640 --> 00:04:27,680 Speaker 2: in this world. But it's so funny, but also that 88 00:04:27,800 --> 00:04:30,240 Speaker 2: really sucks. So thank you for stressing me out. 89 00:04:31,560 --> 00:04:34,600 Speaker 1: Yeah, whatever, you're welcome. Oh my god. 90 00:04:34,720 --> 00:04:38,120 Speaker 2: Please, no, I'm promisized they'll do that to me. But also, 91 00:04:38,160 --> 00:04:40,160 Speaker 2: can you help me six my life? 92 00:04:41,760 --> 00:04:44,160 Speaker 1: Wake up every morning with Jebal phone branks