1 00:00:00,040 --> 00:00:05,000 Speaker 1: Hey everyone, it's Robert and Joe here. Today we've got 2 00:00:05,040 --> 00:00:06,960 Speaker 1: something a little bit different to share with you. It 3 00:00:07,080 --> 00:00:10,680 Speaker 1: is a new edition of the Smart Talks podcast series, 4 00:00:10,720 --> 00:00:14,319 Speaker 1: which is produced in partnership with IBM. This season of 5 00:00:14,360 --> 00:00:18,640 Speaker 1: Smart Talks with IBM is all about new creators, the developers, 6 00:00:19,040 --> 00:00:22,600 Speaker 1: data scientists, c t o s, and other visionaries creatively 7 00:00:22,640 --> 00:00:27,120 Speaker 1: applying technology and business to drive change. They use their 8 00:00:27,160 --> 00:00:30,640 Speaker 1: knowledge and creativity to develop better ways of working, no 9 00:00:30,720 --> 00:00:34,840 Speaker 1: matter the industry. Join hosts from your favorite Pushkin Industries 10 00:00:34,920 --> 00:00:38,560 Speaker 1: podcast as they use their expertise to deepen these conversations. 11 00:00:39,040 --> 00:00:41,800 Speaker 1: Malcolm Gladwell will guide you through this season as your 12 00:00:41,840 --> 00:00:45,000 Speaker 1: host to provide his thoughts and analysis along the way. 13 00:00:45,320 --> 00:00:48,600 Speaker 1: Look out for new episodes of Smart Talks with IBM 14 00:00:48,680 --> 00:00:52,040 Speaker 1: every month on the I Heart Radio app, Apple Podcasts, 15 00:00:52,159 --> 00:00:55,480 Speaker 1: or wherever you get your podcasts. And learn more at 16 00:00:55,520 --> 00:01:05,240 Speaker 1: IBM dot com slash smart Talks. Hello, Hello, Welcome to 17 00:01:05,319 --> 00:01:08,960 Speaker 1: Smart Talks with IBM, a podcast from Pushkin Industries, I 18 00:01:09,120 --> 00:01:13,680 Speaker 1: Heart Radio and IBM. I'm Malcolm Gabbo. This season, we're 19 00:01:13,720 --> 00:01:17,760 Speaker 1: talking to new creators, the developers, data scientists, c t 20 00:01:17,920 --> 00:01:21,800 Speaker 1: o s, and other visionaries who are creatively applying technology 21 00:01:21,880 --> 00:01:26,040 Speaker 1: in business to drive change. Channeling their knowledge and expertise, 22 00:01:26,240 --> 00:01:31,280 Speaker 1: they're developing more creative and effective solutions no matter the industry. 23 00:01:32,120 --> 00:01:35,480 Speaker 1: Our guest today is Sherry Highness at IBM. She's the 24 00:01:35,480 --> 00:01:40,360 Speaker 1: global leader for Sustainability Services and Offering leader for sustainable 25 00:01:40,400 --> 00:01:45,119 Speaker 1: supply chain and Circularity, but to her friends, she's better 26 00:01:45,160 --> 00:01:50,000 Speaker 1: known as the supply chain Queen. Sherry's job is to 27 00:01:50,040 --> 00:01:54,000 Speaker 1: help businesses design and build supply chains that are environmentally 28 00:01:54,040 --> 00:01:59,320 Speaker 1: sustainable and socially equitable. She's helped guide strategy for Fortune 29 00:01:59,360 --> 00:02:02,720 Speaker 1: five hundred companies and has won numerous top awards in 30 00:02:02,760 --> 00:02:06,880 Speaker 1: her industry. Sherry has worked with companies like Salesforce and 31 00:02:07,000 --> 00:02:10,679 Speaker 1: UPS to shape thought leadership around supply chain, and she's 32 00:02:10,680 --> 00:02:14,800 Speaker 1: also a major advocate for greater inclusion and diversity in 33 00:02:14,840 --> 00:02:19,400 Speaker 1: her field. On today's show, why sustainability and supply chains 34 00:02:19,560 --> 00:02:23,559 Speaker 1: is good for the planet and for profits, how technology 35 00:02:23,600 --> 00:02:27,600 Speaker 1: can ethically reshape the way consumers source their goods, and 36 00:02:27,720 --> 00:02:31,919 Speaker 1: what the supply chain crisis has revealed about the interdependence 37 00:02:32,320 --> 00:02:36,160 Speaker 1: of our societies. Sherry spoke with Tim Harford, host of 38 00:02:36,160 --> 00:02:40,600 Speaker 1: the Pushkin podcast Cautionary Tales and longtime columnists at The 39 00:02:40,639 --> 00:02:45,240 Speaker 1: Financial Times, where he writes The Undercover Economist. In addition 40 00:02:45,440 --> 00:02:48,760 Speaker 1: to publishing several books on economics, he's also a BBC 41 00:02:48,919 --> 00:02:54,400 Speaker 1: broadcaster with his show More or Less. Okay, let's get 42 00:02:54,480 --> 00:03:02,760 Speaker 1: to the interview. M Rry thanks so much for joining me. 43 00:03:02,919 --> 00:03:04,880 Speaker 1: And I've been looking at your job titles. I've got. 44 00:03:04,880 --> 00:03:09,040 Speaker 1: I've got the official job title IBMS Global Sustainability Services 45 00:03:09,120 --> 00:03:13,120 Speaker 1: Leader and Offering Leader for Sustainable Supply Chain. And I've 46 00:03:13,120 --> 00:03:15,800 Speaker 1: got the unofficial job title which is Supply Chain Queen, 47 00:03:15,960 --> 00:03:17,480 Speaker 1: which I have to say I like a lot better. 48 00:03:18,240 --> 00:03:21,160 Speaker 1: So what do you actually do well? The title that 49 00:03:21,320 --> 00:03:25,640 Speaker 1: I'm most proud of his mother? Let me just start there, um, 50 00:03:25,720 --> 00:03:28,720 Speaker 1: And you know, I I am very fortunate to wake 51 00:03:28,800 --> 00:03:32,000 Speaker 1: up every morning and do what I love, which is 52 00:03:32,120 --> 00:03:37,000 Speaker 1: answering a fundamental question. What responsibility do you have to others? 53 00:03:37,040 --> 00:03:38,960 Speaker 1: And what impact are you making in the world that 54 00:03:39,000 --> 00:03:44,000 Speaker 1: we share. So in my current role, I lead sustainability 55 00:03:44,040 --> 00:03:48,480 Speaker 1: Services and Alliances globally for IBM Consulting. Let's just make 56 00:03:48,560 --> 00:03:53,680 Speaker 1: the connection for me between sustainability, which I think I understand. 57 00:03:53,720 --> 00:03:56,800 Speaker 1: It's like, you know, doing the right thing, looking after 58 00:03:56,800 --> 00:04:01,520 Speaker 1: the planet, looking after people and supply chains, which I 59 00:04:01,560 --> 00:04:04,160 Speaker 1: also think, I understand that's the thing that goes wrong 60 00:04:04,560 --> 00:04:06,960 Speaker 1: when I don't get my kettlebells, when that ship gets 61 00:04:07,000 --> 00:04:09,920 Speaker 1: stuck in the Suwic canal, and everyone's complaining about them 62 00:04:09,960 --> 00:04:14,520 Speaker 1: at the moment. But how how are the two connected? 63 00:04:14,880 --> 00:04:21,719 Speaker 1: So sustainability and supply chains are interconnected in that you 64 00:04:21,800 --> 00:04:27,200 Speaker 1: have a lot of companies making commitments right now around decarbonization. 65 00:04:27,520 --> 00:04:30,360 Speaker 1: Maybe you've heard of net zero journeys or science based 66 00:04:30,400 --> 00:04:35,119 Speaker 1: target commitments, and when you double click that supply chains 67 00:04:35,120 --> 00:04:38,440 Speaker 1: are actually the conduit to realizing a lot of the 68 00:04:38,480 --> 00:04:42,560 Speaker 1: Scope three emission reduction initiatives that companies are after right now. 69 00:04:43,440 --> 00:04:46,120 Speaker 1: So I just just explain scope three for me. So 70 00:04:46,200 --> 00:04:49,800 Speaker 1: Scope three emissions or emissions that happen outside of your 71 00:04:49,839 --> 00:04:55,360 Speaker 1: immediate control. So think about upstream in sourcing and procarement. 72 00:04:56,000 --> 00:05:00,719 Speaker 1: Think about when a consumer actually uses your product. So, 73 00:05:01,160 --> 00:05:06,159 Speaker 1: for example, a lot of consumer goods, the impacts associated, 74 00:05:06,240 --> 00:05:10,920 Speaker 1: especially the carbon impacts and the water impacts often live 75 00:05:11,120 --> 00:05:14,960 Speaker 1: after they leave the retail establishment or your front doorstep 76 00:05:16,480 --> 00:05:18,640 Speaker 1: by by a car and I and I fill it 77 00:05:18,680 --> 00:05:22,440 Speaker 1: with gas then and I drive it around. Then you know, 78 00:05:22,520 --> 00:05:25,320 Speaker 1: even if the car is made incredibly responsibly, and the 79 00:05:25,720 --> 00:05:29,960 Speaker 1: gasoline was was refined in the most efficient possible way. 80 00:05:30,000 --> 00:05:33,400 Speaker 1: You know, I'm still bending gas right absolutely. And I 81 00:05:33,440 --> 00:05:37,400 Speaker 1: think that this is the real human emergency that's tucked 82 00:05:37,480 --> 00:05:41,400 Speaker 1: under a lot of the climate change conversation is how 83 00:05:41,440 --> 00:05:44,040 Speaker 1: are you transforming the lives of people, helping them make 84 00:05:44,080 --> 00:05:47,360 Speaker 1: better decisions. A lot of that happens in a supply chain. 85 00:05:48,040 --> 00:05:50,520 Speaker 1: I think supply chains have gotten a lot of attention, 86 00:05:51,080 --> 00:05:54,440 Speaker 1: maybe for the wrong reasons lately, because you you don't 87 00:05:54,480 --> 00:05:57,280 Speaker 1: have your favorite snack or your favorite thing at your 88 00:05:57,320 --> 00:06:01,000 Speaker 1: fingertips on the shelves, and certainly with with the pandemic, 89 00:06:01,080 --> 00:06:04,360 Speaker 1: how we buy and procure goods has changed quite a bit. 90 00:06:04,920 --> 00:06:07,560 Speaker 1: But supply chains that's where it really gets real. That's 91 00:06:07,560 --> 00:06:12,440 Speaker 1: where we we see things around responsible sourcing and a 92 00:06:12,480 --> 00:06:16,520 Speaker 1: lot of the social inequities that can be addressed using 93 00:06:16,560 --> 00:06:20,320 Speaker 1: a supply chain, fair living wage, making sure that you 94 00:06:20,440 --> 00:06:24,479 Speaker 1: have a diverse workforce. So the cognitive diversity something that 95 00:06:24,560 --> 00:06:27,560 Speaker 1: I evangelize it I be in how are we really 96 00:06:27,600 --> 00:06:30,600 Speaker 1: shifting the type of people who are in the room 97 00:06:30,760 --> 00:06:36,680 Speaker 1: building solutions to fundamentally rethink the world right now? And 98 00:06:37,920 --> 00:06:40,640 Speaker 1: this is going to sound like an ignoble question because 99 00:06:40,680 --> 00:06:44,880 Speaker 1: you've just expressed these noble sentiments. But uh, sustainable supply 100 00:06:44,960 --> 00:06:50,440 Speaker 1: chains good for business, of course they are. So there's 101 00:06:50,480 --> 00:06:53,920 Speaker 1: always this business case for change, and I think there's 102 00:06:53,920 --> 00:06:56,599 Speaker 1: a pragmatical lens so of having come from industry and 103 00:06:56,640 --> 00:07:00,599 Speaker 1: supply chain for over over fifteen years, there's always the 104 00:07:00,680 --> 00:07:05,920 Speaker 1: lean optimization and what that means is things like operational efficiency, 105 00:07:06,240 --> 00:07:10,200 Speaker 1: looking at materials differently, is there more value left? Is 106 00:07:10,200 --> 00:07:12,720 Speaker 1: there more value on the table? So looking at lean 107 00:07:12,800 --> 00:07:16,680 Speaker 1: and green projects and initiatives. A lot of those things 108 00:07:16,760 --> 00:07:21,200 Speaker 1: have been historically tucked under supply chain. But when you 109 00:07:21,280 --> 00:07:24,400 Speaker 1: say sustainable supply chain, to me, it feels very different. 110 00:07:24,840 --> 00:07:29,560 Speaker 1: It's different because a lot of the optimization and efficiency gains, 111 00:07:29,560 --> 00:07:33,840 Speaker 1: specifically an environmental stewardship, have been consequential, They have not 112 00:07:33,960 --> 00:07:38,760 Speaker 1: been intentional. Yeah. The fact that people are thinking about 113 00:07:38,760 --> 00:07:42,640 Speaker 1: supply chains now I think for the wrong reasons as 114 00:07:42,640 --> 00:07:46,280 Speaker 1: you as you mentioned, because stuff's gone wrong. Um, I'm 115 00:07:46,320 --> 00:07:49,840 Speaker 1: sure that's frustrating as a supply chain professional and did 116 00:07:49,880 --> 00:07:54,680 Speaker 1: you to supply chain queen? Um? But but I mean, 117 00:07:54,800 --> 00:07:59,040 Speaker 1: is that is that an opportunity because because suddenly people 118 00:07:59,120 --> 00:08:03,120 Speaker 1: notice that this is important people notice that the society 119 00:08:03,160 --> 00:08:06,240 Speaker 1: relies on supply chains, the economy relies on supply chains. 120 00:08:07,160 --> 00:08:10,080 Speaker 1: Do you think that over the next few years the 121 00:08:10,120 --> 00:08:12,600 Speaker 1: supply chain sector will look back at this moment and say, 122 00:08:12,680 --> 00:08:16,840 Speaker 1: actually that there is some good. Absolutely. I mean there's 123 00:08:18,000 --> 00:08:21,400 Speaker 1: the reality that we will never return to where we 124 00:08:21,400 --> 00:08:26,120 Speaker 1: were before, and that supply chains really power the world. 125 00:08:26,160 --> 00:08:31,120 Speaker 1: They connect communities, they connect you know, this super global, 126 00:08:31,240 --> 00:08:36,360 Speaker 1: hyperlocal frame of mind, and that it shows the relationship 127 00:08:36,440 --> 00:08:41,520 Speaker 1: that businesses can't succeed in societies that are failing. I think, um, 128 00:08:41,640 --> 00:08:45,839 Speaker 1: there's a sense of renewed resiliency as well when you 129 00:08:46,040 --> 00:08:49,840 Speaker 1: have business operations or business as usual, but you you 130 00:08:49,880 --> 00:08:53,719 Speaker 1: actually can't stop looking towards the future. And that for me, 131 00:08:53,920 --> 00:08:56,720 Speaker 1: at least when when I will look back on this 132 00:08:56,840 --> 00:09:00,080 Speaker 1: in ten years, I know that supply chains are it 133 00:09:00,120 --> 00:09:05,160 Speaker 1: at the forefront of creating the type of adaptability to 134 00:09:05,280 --> 00:09:09,199 Speaker 1: rethink a new world, to use sustainability and purpose is 135 00:09:09,240 --> 00:09:12,120 Speaker 1: really an anchor to connect every person across the global 136 00:09:12,160 --> 00:09:15,920 Speaker 1: network that each of us participates in. To the pre 137 00:09:16,040 --> 00:09:19,319 Speaker 1: COVID consumer supply chains were truly out of sight and 138 00:09:19,360 --> 00:09:22,920 Speaker 1: out of mind. It wasn't until Baby formulas started disappearing 139 00:09:22,960 --> 00:09:25,000 Speaker 1: from the shelves and we had to sign up for 140 00:09:25,040 --> 00:09:27,360 Speaker 1: a six month waiting list just to buy a car. 141 00:09:27,880 --> 00:09:30,280 Speaker 1: That we realized how much we had taken for Granted, 142 00:09:31,080 --> 00:09:35,080 Speaker 1: Sherry mentioned earlier, much of the environmental and efficiency gains 143 00:09:35,080 --> 00:09:40,160 Speaker 1: and supply chain have been consequential, not intentional. But now 144 00:09:40,200 --> 00:09:44,000 Speaker 1: that disrupted supply chains are more visible than ever, we're 145 00:09:44,040 --> 00:09:47,600 Speaker 1: forced to ask ourselves, how can we improve them? How 146 00:09:47,679 --> 00:09:51,520 Speaker 1: does technology govern the modern supply chain? What can businesses 147 00:09:51,720 --> 00:09:55,640 Speaker 1: and consumers do to make supply chains more sustainable and 148 00:09:55,760 --> 00:10:00,880 Speaker 1: operationally efficient than before? Let's listen. I would also like 149 00:10:00,920 --> 00:10:03,480 Speaker 1: to talk about computers, because I feel computers I've got 150 00:10:03,520 --> 00:10:06,680 Speaker 1: to be involved. But this is an IBM conversation. You 151 00:10:06,760 --> 00:10:11,079 Speaker 1: work for IBM, and what have computers? What is data? 152 00:10:11,120 --> 00:10:16,000 Speaker 1: What has digitization got to do with supply chains? It's 153 00:10:16,000 --> 00:10:21,680 Speaker 1: so it's so important because digital and supply chain, especially 154 00:10:21,679 --> 00:10:28,280 Speaker 1: from where I said, it makes sustainability visible, actionable, and operational. 155 00:10:28,559 --> 00:10:31,760 Speaker 1: So we can just take some of the supply chain 156 00:10:31,840 --> 00:10:35,040 Speaker 1: obstacles that have emerged in the past two years throughout 157 00:10:35,040 --> 00:10:38,720 Speaker 1: the pandemic. You know, a lot of executives have had 158 00:10:38,760 --> 00:10:43,440 Speaker 1: to scramble to frankly, rebalance their supply chain operations. So 159 00:10:43,520 --> 00:10:50,600 Speaker 1: you think about demand volatility, rebalancing workforces, reallocating production lines 160 00:10:50,679 --> 00:10:55,840 Speaker 1: to other products. Especially as Ppe was manufactured, um all 161 00:10:55,880 --> 00:11:00,400 Speaker 1: of the policies and procedures needed to communicate only with 162 00:11:00,480 --> 00:11:05,840 Speaker 1: customers and then also seeking alternative modes of transportation, logistics 163 00:11:05,840 --> 00:11:09,880 Speaker 1: and other services. Data and digital is really at the 164 00:11:09,920 --> 00:11:12,760 Speaker 1: heart of this. If you don't have the right technology, 165 00:11:12,960 --> 00:11:18,080 Speaker 1: you're not able to make smarter, more informed decisions. And 166 00:11:18,160 --> 00:11:22,480 Speaker 1: a lot of this data, frankly, especially in supply chain organizations, 167 00:11:22,920 --> 00:11:26,280 Speaker 1: it exists outside your four walls. And the pandemic is 168 00:11:26,320 --> 00:11:30,600 Speaker 1: a perfect example of the sort of collaboration with technology 169 00:11:30,840 --> 00:11:33,719 Speaker 1: that's essential to not only save lives, but to make 170 00:11:33,800 --> 00:11:38,360 Speaker 1: better business and operational decisions. So I'm trying to picture this, 171 00:11:38,600 --> 00:11:41,880 Speaker 1: so I just imagine I'm a kettle bell. Um. I 172 00:11:41,960 --> 00:11:43,360 Speaker 1: don't know if this is a good example not, but 173 00:11:43,400 --> 00:11:46,200 Speaker 1: imagine I'm a kettle Bell And I mean partly because 174 00:11:46,320 --> 00:11:48,360 Speaker 1: I got a couple down here and party, because kettle 175 00:11:48,360 --> 00:11:52,480 Speaker 1: bell seemed to be the quintessential thing that everyone was 176 00:11:52,480 --> 00:11:54,800 Speaker 1: trying to get hold of in in the spring of 177 00:11:55,440 --> 00:11:58,000 Speaker 1: and no one, no one could, so Um, Okay, So 178 00:11:58,160 --> 00:12:01,000 Speaker 1: so there's a kettle bell. I I'm a kettle bell. 179 00:12:01,040 --> 00:12:05,000 Speaker 1: I've just been made in a foundry just out a 180 00:12:05,080 --> 00:12:09,360 Speaker 1: hundred miles out of shen Jen, and I'm going to 181 00:12:09,480 --> 00:12:12,360 Speaker 1: have to be driven on a truck into the port 182 00:12:12,400 --> 00:12:17,640 Speaker 1: of Shenngen, stuck on a boat across the Pacific, arrive 183 00:12:17,720 --> 00:12:21,880 Speaker 1: at port of Los Angeles, and then be put on 184 00:12:21,920 --> 00:12:26,040 Speaker 1: a truck. And I'm going to go to let's say, 185 00:12:26,120 --> 00:12:28,800 Speaker 1: Las Vegas, because there's somebody in Las Vegas who wants 186 00:12:28,840 --> 00:12:33,079 Speaker 1: this kettle bell. And you know, there's a problem because 187 00:12:33,120 --> 00:12:35,599 Speaker 1: supply chains are all messed up, and we're trying to 188 00:12:35,640 --> 00:12:37,719 Speaker 1: make this whole thing more sustainable, and we're trying to 189 00:12:37,800 --> 00:12:41,120 Speaker 1: use digital technology to just just talk me through how 190 00:12:41,160 --> 00:12:44,240 Speaker 1: this process could work better, how it could be more efficient, 191 00:12:44,360 --> 00:12:47,680 Speaker 1: how it could protect the planet more, how it could 192 00:12:47,679 --> 00:12:50,319 Speaker 1: reduce volatility, what what's going on that might make this 193 00:12:50,400 --> 00:12:54,600 Speaker 1: kind of thing work better. So the first question you 194 00:12:54,679 --> 00:13:00,320 Speaker 1: ask is why are you producing something across the ocean 195 00:13:00,960 --> 00:13:04,240 Speaker 1: that's landing in Las Vegas. And I think that part 196 00:13:04,360 --> 00:13:09,479 Speaker 1: of the beauty of exponential technology right now and modernization 197 00:13:09,760 --> 00:13:13,480 Speaker 1: is that we have more information to inform decisions and 198 00:13:13,559 --> 00:13:17,280 Speaker 1: make better decisions than what that means is in your 199 00:13:17,400 --> 00:13:21,640 Speaker 1: kettle bell instance, you think about the footprint of that 200 00:13:21,760 --> 00:13:25,720 Speaker 1: kettle bell. It's a very long supply chain and there's 201 00:13:25,720 --> 00:13:28,400 Speaker 1: a lot that can happen. So shorter supply chains are 202 00:13:28,440 --> 00:13:31,480 Speaker 1: typically happier, They have less risk, they have a lower 203 00:13:31,520 --> 00:13:36,439 Speaker 1: carbon footprint. They also have more autonomy and agility, meaning 204 00:13:36,480 --> 00:13:40,760 Speaker 1: there's a shorter distance and there's less disruption that's probable 205 00:13:41,400 --> 00:13:45,040 Speaker 1: in that shorter supply chain. So you know, you you 206 00:13:45,120 --> 00:13:48,040 Speaker 1: look at how are you sourcing. What's that sourcing decision? 207 00:13:48,240 --> 00:13:53,360 Speaker 1: Is it lowest price? Yeah? Probably, but what's the total price? 208 00:13:54,200 --> 00:13:57,480 Speaker 1: What's the total price of that? And that includes a 209 00:13:57,480 --> 00:14:01,920 Speaker 1: lot of the regulatory pressures around lowered carbon emissions and 210 00:14:01,960 --> 00:14:05,800 Speaker 1: carbon taxation, cross border adjustment tax, so on and so forth. 211 00:14:06,480 --> 00:14:09,599 Speaker 1: Also look at the supply network, like are you creating 212 00:14:10,240 --> 00:14:14,120 Speaker 1: a shortage of materials or goods or inventory and other 213 00:14:14,200 --> 00:14:17,880 Speaker 1: parts of your network as a result of fulfilling that 214 00:14:18,080 --> 00:14:22,800 Speaker 1: kettle bell order from China to Las Vegas? Is there 215 00:14:22,800 --> 00:14:26,880 Speaker 1: a better alternative? Is there a decision that's smarter, that's 216 00:14:27,400 --> 00:14:31,040 Speaker 1: you know, a local or domestic decision where you can, 217 00:14:31,240 --> 00:14:36,320 Speaker 1: maybe with an incremental cost, have a shorter distance to 218 00:14:36,400 --> 00:14:40,120 Speaker 1: market to delivery, a lower footprint, and you have more 219 00:14:40,160 --> 00:14:43,120 Speaker 1: control over what happens and a lot of those drivers 220 00:14:43,160 --> 00:14:50,360 Speaker 1: of disruption like demands, supply logistics, workforce, sustainability, you eliminate 221 00:14:50,440 --> 00:14:54,080 Speaker 1: that risk by design all the way upstream in that 222 00:14:54,240 --> 00:14:58,760 Speaker 1: very first decision point where do we source? Where is 223 00:14:58,800 --> 00:15:02,680 Speaker 1: it going? And it's the total cost of ownership for 224 00:15:02,760 --> 00:15:06,720 Speaker 1: that cattle bill. And if we want these decisions to 225 00:15:06,840 --> 00:15:11,120 Speaker 1: be made more responsibly, who ultimately is making them? And 226 00:15:11,160 --> 00:15:15,000 Speaker 1: what are the what are the challenges that we face? 227 00:15:15,040 --> 00:15:18,520 Speaker 1: What are the obstacles to a more sustainable strategy? Is it? 228 00:15:18,600 --> 00:15:23,120 Speaker 1: Is it cost? Is it ignorance? Just question what's getting 229 00:15:23,160 --> 00:15:25,600 Speaker 1: in the way. It's such a big question, and it's 230 00:15:25,640 --> 00:15:29,920 Speaker 1: a great question because I now, I know this is 231 00:15:29,960 --> 00:15:36,240 Speaker 1: a little provocative, but I think that consumers have more 232 00:15:36,280 --> 00:15:39,360 Speaker 1: power than they than they know they are the demand 233 00:15:39,400 --> 00:15:42,600 Speaker 1: signal in a supply chain. It all starts with what 234 00:15:42,680 --> 00:15:47,200 Speaker 1: you buy and why you buy it, and what I 235 00:15:47,280 --> 00:15:49,800 Speaker 1: often find gets in the way. And you'll have a 236 00:15:49,840 --> 00:15:55,560 Speaker 1: lot of folks who give you big, fancy long answers pontificating. 237 00:15:56,160 --> 00:15:58,960 Speaker 1: It ultimately comes down to choice. It comes down to 238 00:16:00,160 --> 00:16:02,520 Speaker 1: and again This is a bit of a first world answer, 239 00:16:02,600 --> 00:16:05,320 Speaker 1: but you have the ability to choose with your pocket 240 00:16:05,960 --> 00:16:09,200 Speaker 1: what type of world and what type of brand you support. 241 00:16:10,240 --> 00:16:14,080 Speaker 1: The thing that I find most talent him is if 242 00:16:14,160 --> 00:16:16,720 Speaker 1: you knew and if there was a way that a 243 00:16:16,800 --> 00:16:21,560 Speaker 1: company could convey that level of transparency, not everything, not 244 00:16:21,640 --> 00:16:24,720 Speaker 1: every single data point, but just enough to give you 245 00:16:24,840 --> 00:16:28,800 Speaker 1: context around your purchase, would you make a different decision? 246 00:16:30,000 --> 00:16:33,080 Speaker 1: And that is what sustainability and supply chain is in 247 00:16:33,120 --> 00:16:36,960 Speaker 1: my opinion, that level of right level of transparency to 248 00:16:37,080 --> 00:16:43,320 Speaker 1: help people make better, more informed, responsible decisions. And that's 249 00:16:43,360 --> 00:16:49,280 Speaker 1: also where the divide lies. There's so much data I think, UM, 250 00:16:49,320 --> 00:16:52,080 Speaker 1: there's no lack of data. Frankly, a lot of it 251 00:16:52,240 --> 00:16:57,200 Speaker 1: is living in disparate silos. And part of the work 252 00:16:57,240 --> 00:17:00,600 Speaker 1: that I support, UM, how can you be a great 253 00:17:00,640 --> 00:17:06,320 Speaker 1: connector across all the different touchpoints to not only connect 254 00:17:06,400 --> 00:17:10,760 Speaker 1: this data, aggregate it just for that first step of visibility, 255 00:17:10,800 --> 00:17:13,960 Speaker 1: but then the sharing that's needed of great use cases 256 00:17:14,400 --> 00:17:18,240 Speaker 1: the QR code enabled product label, so giving the consumer 257 00:17:18,400 --> 00:17:22,560 Speaker 1: the ability to scan a code and see an app 258 00:17:23,600 --> 00:17:29,639 Speaker 1: relevant sustainability metrics that would enable in theory, a better 259 00:17:29,800 --> 00:17:34,320 Speaker 1: different decision where you could show not necessarily what a 260 00:17:34,359 --> 00:17:37,800 Speaker 1: carbon footprint is or metric tons of carbon. Most consumers 261 00:17:37,800 --> 00:17:41,159 Speaker 1: don't understand that. But in this example, hey, if you 262 00:17:41,240 --> 00:17:45,160 Speaker 1: buy this product, you're saving forty trees from being cut down. 263 00:17:45,440 --> 00:17:52,679 Speaker 1: You're contributing towards this brand, responsibly sourcing a product, and 264 00:17:52,720 --> 00:17:56,520 Speaker 1: also evangelizing the information in a way where you can 265 00:17:56,560 --> 00:18:00,000 Speaker 1: be part of that journey. There are tons of example 266 00:18:00,000 --> 00:18:05,680 Speaker 1: holes where customers want to be a part of something 267 00:18:05,760 --> 00:18:09,600 Speaker 1: much bigger than themselves, employees as well. So I think, 268 00:18:09,760 --> 00:18:11,920 Speaker 1: you know, we've talked a lot about consumers being the 269 00:18:12,080 --> 00:18:15,040 Speaker 1: demand signal, and that's really where it starts. But then 270 00:18:15,080 --> 00:18:18,240 Speaker 1: I think that this is the power in the momentum, 271 00:18:18,480 --> 00:18:23,680 Speaker 1: the paradigm shift that we're seeing where sustainability and supply 272 00:18:23,800 --> 00:18:29,600 Speaker 1: chain absolutely matter. I love this idea that as a consumer, 273 00:18:29,720 --> 00:18:31,480 Speaker 1: I can just put out my phone and scan the 274 00:18:31,520 --> 00:18:34,000 Speaker 1: QR code and I can get I can get as 275 00:18:34,080 --> 00:18:36,240 Speaker 1: much as little the data as I want. I can get, 276 00:18:36,280 --> 00:18:38,320 Speaker 1: I can get the quick summary, or if I'm a 277 00:18:38,400 --> 00:18:41,200 Speaker 1: real nerd about something and some people are very passionate, 278 00:18:41,200 --> 00:18:43,480 Speaker 1: they really want the details. I've got a friend, every 279 00:18:43,480 --> 00:18:46,320 Speaker 1: time we go to a restaurant, he's always asking about 280 00:18:46,400 --> 00:18:50,280 Speaker 1: the supply of the fish. He's super interested in sustainable fishing. 281 00:18:50,440 --> 00:18:52,360 Speaker 1: It's just what's just what he does. You know, We've 282 00:18:52,359 --> 00:18:55,760 Speaker 1: all got our interests. So I love this idea that 283 00:18:55,760 --> 00:18:58,320 Speaker 1: that these codes could just empower us. It's it's clear 284 00:18:58,359 --> 00:19:01,520 Speaker 1: that that's a possibility. Now the risk of digging a 285 00:19:01,560 --> 00:19:04,399 Speaker 1: little deeper into more technical details. You mentioned this problem 286 00:19:04,400 --> 00:19:10,080 Speaker 1: with data silos. Talk me through exactly how that problem 287 00:19:10,160 --> 00:19:17,640 Speaker 1: manifests itself and what solutions are being explored. So historically, 288 00:19:18,880 --> 00:19:24,640 Speaker 1: I think when you talk about competitive advantage, people have 289 00:19:25,840 --> 00:19:29,800 Speaker 1: been able to operate in a black box, especially with 290 00:19:29,880 --> 00:19:36,440 Speaker 1: supply chain data. A lot of the data around sourcing, logistics, providers, manufacturers, 291 00:19:37,080 --> 00:19:40,560 Speaker 1: all of these things were leveraged together for competitive advantage 292 00:19:40,600 --> 00:19:43,720 Speaker 1: that they didn't want to share this this data the 293 00:19:43,880 --> 00:19:49,720 Speaker 1: strategy across their ecosystem. From what we've seen throughout the pandemic, 294 00:19:49,960 --> 00:19:55,480 Speaker 1: you are probably more profitable, more agile, and successful in 295 00:19:55,720 --> 00:20:00,000 Speaker 1: understanding where you absolutely have to share this data. Um 296 00:20:00,080 --> 00:20:03,679 Speaker 1: this is this is equally true for sustainability data. So 297 00:20:03,720 --> 00:20:08,080 Speaker 1: I think the paradigm shift is now in order to 298 00:20:08,200 --> 00:20:14,639 Speaker 1: decarbonize our world, create the type of meaningful change bio 299 00:20:14,720 --> 00:20:21,560 Speaker 1: diversity restoration, ocean health, making sure that our forests are healthy. 300 00:20:21,600 --> 00:20:26,760 Speaker 1: All of this requires cooperation now at scale. So when 301 00:20:26,760 --> 00:20:30,960 Speaker 1: you talk about technology, I mentioned before that especially with 302 00:20:31,040 --> 00:20:34,840 Speaker 1: digital and modernization and supply chain, it makes it visible 303 00:20:34,960 --> 00:20:40,120 Speaker 1: so everyone can see a source of the truth. So 304 00:20:40,160 --> 00:20:44,200 Speaker 1: specifically at IBM, we talk a lot about something called 305 00:20:44,240 --> 00:20:47,800 Speaker 1: an intelligent workflow, and this is where you can use 306 00:20:47,960 --> 00:20:55,199 Speaker 1: technology like blockchain, like AI, like twinning, like quantum to 307 00:20:55,359 --> 00:21:00,080 Speaker 1: bring all of these stakeholders upstream and sourcing and precare 308 00:21:00,000 --> 00:21:04,720 Speaker 1: all the way downstream to the consumer. Even so, take 309 00:21:04,720 --> 00:21:07,800 Speaker 1: that QR code that you scanned at the shelf. Consumer 310 00:21:07,880 --> 00:21:09,720 Speaker 1: can look in their at their phone and see the 311 00:21:09,800 --> 00:21:12,919 Speaker 1: journey of that product. They can credibly see where it 312 00:21:13,000 --> 00:21:18,840 Speaker 1: was sourced. There's even the the functionality to thank their farmer. 313 00:21:19,280 --> 00:21:23,880 Speaker 1: So maybe you're scanning a bag of coffee beans where 314 00:21:23,920 --> 00:21:28,000 Speaker 1: you can thank your farmer enough identify the source community. 315 00:21:28,160 --> 00:21:31,119 Speaker 1: When have we ever been able in a source to 316 00:21:31,200 --> 00:21:37,200 Speaker 1: pay intelligent workflow connect the first kilometer of a supply 317 00:21:37,280 --> 00:21:40,560 Speaker 1: chain with the last smile all the way to the 318 00:21:40,600 --> 00:21:43,560 Speaker 1: retail shelf. So I think that these are the types 319 00:21:43,640 --> 00:21:52,360 Speaker 1: of possibilities and opportunities that are enabled with technology. Creativity, 320 00:21:52,720 --> 00:21:57,880 Speaker 1: cognitive diversity, and fundamentally rethinking the way that we've done 321 00:21:57,920 --> 00:22:04,600 Speaker 1: things Right now, nine of materials in the world actually 322 00:22:05,080 --> 00:22:11,440 Speaker 1: are circular, which means ninety one percent of the goods 323 00:22:11,480 --> 00:22:14,399 Speaker 1: that we use, that we consume end up in a 324 00:22:14,480 --> 00:22:17,600 Speaker 1: landfill or are wasted in some way, shape or form, 325 00:22:17,640 --> 00:22:21,359 Speaker 1: and that is absolutely unsustainable. We are on a path 326 00:22:22,160 --> 00:22:25,280 Speaker 1: when we look at our landfills and we look at 327 00:22:25,400 --> 00:22:29,280 Speaker 1: just the management of waste and oceans and waterways. We 328 00:22:29,359 --> 00:22:35,840 Speaker 1: cannot continue to take make and waste or throw away 329 00:22:36,200 --> 00:22:41,560 Speaker 1: goods that we produces as a species. We're becoming more 330 00:22:41,640 --> 00:22:45,080 Speaker 1: and more aware of the societal ripple effects that result 331 00:22:45,119 --> 00:22:48,680 Speaker 1: from our consumption. Much of Sherry's job is to think 332 00:22:48,720 --> 00:22:51,080 Speaker 1: about how we will live and consume in the future 333 00:22:51,480 --> 00:22:54,399 Speaker 1: and how we can affect change today. There's a human 334 00:22:54,440 --> 00:22:58,440 Speaker 1: element to her work. Timm as Sherry how she collaborates 335 00:22:58,440 --> 00:23:01,040 Speaker 1: with the many humans who are embedded general supply chains 336 00:23:01,359 --> 00:23:03,560 Speaker 1: to get them on board, but changing the status quo 337 00:23:04,000 --> 00:23:08,280 Speaker 1: and what part creativity plays in her work. This the 338 00:23:08,280 --> 00:23:13,159 Speaker 1: whole season of the Smart Talks podcast. It's focused on 339 00:23:13,240 --> 00:23:17,600 Speaker 1: creativity and business. Are you a creative person? Of course, 340 00:23:19,359 --> 00:23:22,800 Speaker 1: you know what's interesting about my career path. I actually 341 00:23:24,080 --> 00:23:28,159 Speaker 1: I started as as an entertainer, as a singer. A 342 00:23:28,160 --> 00:23:29,920 Speaker 1: lot of people don't know that. So I was a 343 00:23:30,000 --> 00:23:35,479 Speaker 1: musician songwriter for many years. Um, but yeah, I I 344 00:23:36,000 --> 00:23:40,680 Speaker 1: there's something about creativity. Um, it's like the human soul 345 00:23:40,720 --> 00:23:46,200 Speaker 1: on fire. And when we think about you know, everything 346 00:23:46,240 --> 00:23:50,640 Speaker 1: that we're living through right now, we need people who 347 00:23:51,160 --> 00:23:56,760 Speaker 1: can be creative and think from different perspectives to redesign 348 00:23:56,920 --> 00:24:01,040 Speaker 1: this world and to redesign business and and really steer 349 00:24:01,119 --> 00:24:05,240 Speaker 1: us into a new future. Now now, now, now, you 350 00:24:05,359 --> 00:24:10,000 Speaker 1: might not agree with me, but supply chain and music 351 00:24:10,160 --> 00:24:14,040 Speaker 1: are absolutely connected and they're very similar. And I'll show 352 00:24:14,080 --> 00:24:19,080 Speaker 1: you why. In supply chain, you always start with customer 353 00:24:19,160 --> 00:24:24,280 Speaker 1: centricity or voice of the customer. How are you meeting 354 00:24:24,359 --> 00:24:28,520 Speaker 1: their their needs, their wants, how are you fulfilling the demand. 355 00:24:29,080 --> 00:24:31,399 Speaker 1: It's no different than being on stage and singing or 356 00:24:31,400 --> 00:24:40,680 Speaker 1: writing a song. Think about listening, tempo, cadence and pulse, emoding, tone, 357 00:24:41,359 --> 00:24:45,240 Speaker 1: all of those things that orchestration. It's just like music. 358 00:24:45,320 --> 00:24:49,239 Speaker 1: It's just like supply chain. I love it. So, I 359 00:24:49,240 --> 00:24:53,119 Speaker 1: mean you you've conveyed this idea of the creativity and 360 00:24:53,160 --> 00:24:55,920 Speaker 1: of the listening and of the tempo. Can you give 361 00:24:55,920 --> 00:25:00,119 Speaker 1: me a specific example of of a time that you've 362 00:25:00,359 --> 00:25:02,440 Speaker 1: helped a client who's come to you and said, look, 363 00:25:02,640 --> 00:25:04,800 Speaker 1: I've got to make the supply chain more sustainable, or 364 00:25:04,840 --> 00:25:06,560 Speaker 1: maybe the client didn't realize that they had to make 365 00:25:06,600 --> 00:25:09,320 Speaker 1: the supply chain more sustainable and you convinced them of it. 366 00:25:09,760 --> 00:25:13,520 Speaker 1: But just just talk me through a particular client project 367 00:25:13,600 --> 00:25:19,679 Speaker 1: or client relationship. So, yeah, looking at a transparent supply 368 00:25:19,760 --> 00:25:25,240 Speaker 1: chain in this example, UM, this organization, oh is a 369 00:25:25,240 --> 00:25:29,120 Speaker 1: bit immature in the space, so looking at how you 370 00:25:29,560 --> 00:25:38,280 Speaker 1: um encourage healthy snacking. And they wanted to use data differently. 371 00:25:39,080 --> 00:25:41,440 Speaker 1: A lot of the data that they had was very 372 00:25:41,520 --> 00:25:45,920 Speaker 1: much disconnected from the way work gets done. But then 373 00:25:45,960 --> 00:25:49,200 Speaker 1: they also wanted to bring the customer along with them, 374 00:25:49,240 --> 00:25:53,360 Speaker 1: which was a scary proposition because I think one thing 375 00:25:53,400 --> 00:25:56,760 Speaker 1: that came out of that engagement is they weren't as 376 00:25:56,840 --> 00:26:00,640 Speaker 1: mature as some of their competitors. And they said, if 377 00:26:00,720 --> 00:26:05,760 Speaker 1: we voluntarily disclose some of the risks that we know 378 00:26:05,920 --> 00:26:08,720 Speaker 1: we want to address, but we have to start somewhere 379 00:26:10,320 --> 00:26:14,280 Speaker 1: taking that first honest step, will it harm our brand? 380 00:26:15,440 --> 00:26:17,760 Speaker 1: And it was a really interesting way of looking at 381 00:26:17,760 --> 00:26:21,480 Speaker 1: it because as a consumer who actually buys their products. 382 00:26:22,280 --> 00:26:26,040 Speaker 1: I thought, Wow, they're starting from a place of wanting 383 00:26:26,080 --> 00:26:30,120 Speaker 1: to be honest and wanting to lean in, and we 384 00:26:30,200 --> 00:26:34,280 Speaker 1: have to acknowledge that a lot of brands are on 385 00:26:34,400 --> 00:26:37,800 Speaker 1: this journey and we are going to see things that 386 00:26:37,840 --> 00:26:45,000 Speaker 1: we cannot unsee. Um and very much so. The other 387 00:26:45,040 --> 00:26:49,480 Speaker 1: thing was not knowing how to get started. And in 388 00:26:49,600 --> 00:26:52,920 Speaker 1: order to give people that level of transparency in this 389 00:26:53,000 --> 00:26:57,440 Speaker 1: customer example, they needed the nitty gritty and the nitty 390 00:26:57,480 --> 00:27:01,800 Speaker 1: gritty was very dirty, and it is a lot of 391 00:27:01,840 --> 00:27:07,080 Speaker 1: assumptions cobbled together, and I actually had to convince them 392 00:27:07,200 --> 00:27:10,640 Speaker 1: that it was a great starting point and and almost 393 00:27:10,640 --> 00:27:14,359 Speaker 1: take them from feeling very vulnerable to feeling very confident. 394 00:27:15,000 --> 00:27:19,720 Speaker 1: And again, um, I saw services in technology and and 395 00:27:19,720 --> 00:27:22,199 Speaker 1: it was it was a great learning moment, frankly, because 396 00:27:22,320 --> 00:27:27,199 Speaker 1: technology doesn't necessarily solve that. Um it's very much you know, 397 00:27:27,280 --> 00:27:32,080 Speaker 1: connecting that human experience. And that is where specifically, in 398 00:27:32,119 --> 00:27:36,399 Speaker 1: this example, the client had a vision for a transparent 399 00:27:36,440 --> 00:27:40,760 Speaker 1: supply chain, but didn't know how to piece together a 400 00:27:40,800 --> 00:27:45,800 Speaker 1: lot of great ideas where they could actually fund their 401 00:27:45,840 --> 00:27:48,840 Speaker 1: transformation over a five year period. Was a billion dollar 402 00:27:48,960 --> 00:27:52,439 Speaker 1: business case. A lot of really cool ideas tucked under it, 403 00:27:52,880 --> 00:27:56,399 Speaker 1: but it was what's the sequence of steps and why 404 00:27:56,560 --> 00:28:02,359 Speaker 1: how do we prioritize resources funding transforming work. So a 405 00:28:02,400 --> 00:28:05,080 Speaker 1: lot of the work was automated, you know, thinking about 406 00:28:05,119 --> 00:28:07,639 Speaker 1: the future of work and automation. How do you repurpose 407 00:28:08,240 --> 00:28:12,399 Speaker 1: this analysts time for example two more value add time. 408 00:28:13,040 --> 00:28:15,919 Speaker 1: So all of that to say it was a It 409 00:28:16,000 --> 00:28:20,000 Speaker 1: was a great learning experience, um for me and also 410 00:28:20,119 --> 00:28:22,399 Speaker 1: for the brand that I serve, and that we both 411 00:28:22,400 --> 00:28:25,959 Speaker 1: got to learn together and do something that really changed 412 00:28:26,000 --> 00:28:30,359 Speaker 1: everything for them. It sounds that this work really masses you. 413 00:28:32,600 --> 00:28:35,600 Speaker 1: It does. It does. It's why I get up every morning. 414 00:28:36,520 --> 00:28:41,720 Speaker 1: I had this moment where it clicked, and it was 415 00:28:41,760 --> 00:28:45,200 Speaker 1: about seven years ago. I have three kids, So my 416 00:28:45,280 --> 00:28:48,480 Speaker 1: oldest just turned thirteen, and my my oldest shame my 417 00:28:48,600 --> 00:28:52,280 Speaker 1: daughter Aris eight and my youngest is seven, and it 418 00:28:52,360 --> 00:28:56,600 Speaker 1: was when he was born, UM that I just sat 419 00:28:56,640 --> 00:29:00,760 Speaker 1: back and thought, you know, with the climate emergency, Um, 420 00:29:00,800 --> 00:29:06,560 Speaker 1: it was it was right around what am I doing? Like, 421 00:29:07,160 --> 00:29:10,120 Speaker 1: what am I doing to change this? And you start 422 00:29:10,200 --> 00:29:13,920 Speaker 1: to think about, you know, when they're eighteen and God 423 00:29:14,000 --> 00:29:16,520 Speaker 1: knows what the world will look like, then what did 424 00:29:16,560 --> 00:29:21,160 Speaker 1: you do? What was your response? And being in supply 425 00:29:21,280 --> 00:29:25,560 Speaker 1: chain and at the time starting to dabble in sustainability. 426 00:29:25,880 --> 00:29:30,160 Speaker 1: I saw those interconnections, and I saw a way marrying 427 00:29:31,040 --> 00:29:34,920 Speaker 1: supply chain, sustainability and technology to really make a difference 428 00:29:34,920 --> 00:29:38,960 Speaker 1: and transforms people's people's lives and it's good for business 429 00:29:39,000 --> 00:29:40,800 Speaker 1: and good for the planet. And I think it was 430 00:29:40,880 --> 00:29:44,040 Speaker 1: all of that coming together and clicking for me where 431 00:29:44,080 --> 00:29:45,920 Speaker 1: I just said, this is what I'm gonna do, and 432 00:29:46,000 --> 00:29:49,560 Speaker 1: it's just been an incredible feeling and nothing can replicate this. 433 00:29:50,280 --> 00:29:54,320 Speaker 1: My kids are proud of me. UM. I love my team. 434 00:29:54,360 --> 00:29:57,320 Speaker 1: I would choose them even if I wasn't here. I 435 00:29:57,360 --> 00:30:00,360 Speaker 1: would find them in the universe. I always tell them 436 00:30:00,360 --> 00:30:02,640 Speaker 1: so that that's really what it's about for me, is 437 00:30:02,640 --> 00:30:05,800 Speaker 1: is making a better a better world for others, for 438 00:30:05,920 --> 00:30:10,640 Speaker 1: my kids, for their kids, um, And that's what matters most. 439 00:30:13,600 --> 00:30:18,400 Speaker 1: Just tell me, look twenty years into the future, and 440 00:30:18,480 --> 00:30:22,440 Speaker 1: we know the climate isn't going to get any better. 441 00:30:22,680 --> 00:30:24,720 Speaker 1: We know we've got a real problem there and it's 442 00:30:24,760 --> 00:30:27,320 Speaker 1: for the foreseeable future that will get worse even if 443 00:30:27,360 --> 00:30:31,560 Speaker 1: we're able to put some real solutions in place, but 444 00:30:32,720 --> 00:30:36,239 Speaker 1: supply chains themselves in twenty years time, what would you 445 00:30:36,320 --> 00:30:44,440 Speaker 1: hope sustainable supply chains might look like. I definitely want 446 00:30:44,480 --> 00:30:51,280 Speaker 1: community resilience and hybrolocalism to be a driving force for 447 00:30:51,480 --> 00:30:56,360 Speaker 1: first supply chain transformation, meaning that so a big brand 448 00:30:56,640 --> 00:30:59,960 Speaker 1: like do you have community permission to open your door? 449 00:31:00,000 --> 00:31:03,840 Speaker 1: Wars there? How do you preserve that community? How do 450 00:31:03,880 --> 00:31:07,160 Speaker 1: you ensure that basic needs are being met? That is 451 00:31:07,200 --> 00:31:11,200 Speaker 1: so critical and important. I mentioned before that businesses can't 452 00:31:11,200 --> 00:31:13,960 Speaker 1: succeed in societies that are failing, and I think that 453 00:31:13,960 --> 00:31:20,400 Speaker 1: that tie between profit with purpose and societal impact it's 454 00:31:20,440 --> 00:31:23,360 Speaker 1: coming to the forefront now. When I think about a 455 00:31:23,400 --> 00:31:27,280 Speaker 1: supply chain in twenty years, you think about community resilience. 456 00:31:27,360 --> 00:31:30,840 Speaker 1: You think about you know, how am I enabling others 457 00:31:30,920 --> 00:31:34,640 Speaker 1: who have been marginalized or traditionally left behind to have 458 00:31:34,800 --> 00:31:38,440 Speaker 1: access to healthcare, to have access to education and up skilling. 459 00:31:39,320 --> 00:31:42,280 Speaker 1: I think all of these things that's what I would 460 00:31:42,360 --> 00:31:45,920 Speaker 1: want most And in terms of like how work actually 461 00:31:45,960 --> 00:31:50,360 Speaker 1: gets done and how we transform our thinking, it's that 462 00:31:50,440 --> 00:31:53,440 Speaker 1: we have shorter supply chains and that we we think 463 00:31:53,480 --> 00:31:59,240 Speaker 1: about the impacts holistically. The total cost of ownership for 464 00:31:59,360 --> 00:32:02,200 Speaker 1: a brand, for a phone, for a mouse, for a 465 00:32:02,360 --> 00:32:05,920 Speaker 1: can of sparkling water, what's the total costs of this really, 466 00:32:06,360 --> 00:32:11,600 Speaker 1: which isn't necessarily price, you know, there are other things 467 00:32:11,640 --> 00:32:14,280 Speaker 1: that go into that. And I think that if we 468 00:32:14,320 --> 00:32:20,280 Speaker 1: really understood the impact that we have on the world, 469 00:32:20,880 --> 00:32:26,200 Speaker 1: how we contribute to climate variation and climate change, I 470 00:32:26,200 --> 00:32:29,080 Speaker 1: I want to believe, in hope that we would make 471 00:32:29,120 --> 00:32:32,880 Speaker 1: different decisions. It's been such a pleasure talking to you. 472 00:32:32,920 --> 00:32:35,720 Speaker 1: Thank you so much, Thank you, Tim, It's been a pleasure. 473 00:32:37,880 --> 00:32:40,680 Speaker 1: When we think of supply chains, we typically picture cargo 474 00:32:40,720 --> 00:32:44,000 Speaker 1: ships or far away factory belts, maybe a map of 475 00:32:44,000 --> 00:32:46,640 Speaker 1: the world with a string of connected dots running from 476 00:32:46,720 --> 00:32:50,440 Speaker 1: Shenzen to Las Vegas. But what Sherry does so well 477 00:32:50,680 --> 00:32:54,840 Speaker 1: is highlight the impact these often invisible systems have on 478 00:32:54,880 --> 00:32:58,880 Speaker 1: our daily lives. We all want supply chains that are ethical, 479 00:32:59,440 --> 00:33:04,760 Speaker 1: environmentally responsible, and integrated with local communities. It's good for business, 480 00:33:04,800 --> 00:33:08,360 Speaker 1: good for the planet, and good for the consumer. The 481 00:33:08,400 --> 00:33:11,400 Speaker 1: pandemic gave us a chance to begin the paradigm shift 482 00:33:11,440 --> 00:33:15,320 Speaker 1: in supply chain thinking that Cherry talked about. Now there's 483 00:33:15,320 --> 00:33:18,600 Speaker 1: an opportunity to put these ideas into action in our 484 00:33:18,680 --> 00:33:22,760 Speaker 1: day to day choices, in our businesses and in our communities. 485 00:33:23,640 --> 00:33:26,200 Speaker 1: The next time we're at a grocery store and can't 486 00:33:26,200 --> 00:33:30,120 Speaker 1: find our favorite snack. Let's take a moment to remember that. 487 00:33:31,080 --> 00:33:34,280 Speaker 1: On the next episode of Smart Talks with IBM, how 488 00:33:34,320 --> 00:33:38,280 Speaker 1: AI powered technology can help us combat the human biases 489 00:33:38,560 --> 00:33:43,600 Speaker 1: that result in discriminatory hiring practices. We talked with Angela Hood, 490 00:33:43,960 --> 00:33:49,760 Speaker 1: founder and CEO of This Way Global. Smart Talks with 491 00:33:49,800 --> 00:33:53,800 Speaker 1: IBM is produced by Matt Romano, David jaw, Royston Deserve, 492 00:33:54,160 --> 00:33:58,800 Speaker 1: and Edith Russelo with Jacob Goldstein. We're edited by Sophie 493 00:33:58,840 --> 00:34:04,280 Speaker 1: crane Are. Engineers are Jason Gambrel, Sarah Brugair, and Ben Tolliday. 494 00:34:04,680 --> 00:34:10,200 Speaker 1: Theme song by Granmascope. Special thanks to Carli Migliori, Andy Kelly, 495 00:34:10,320 --> 00:34:14,040 Speaker 1: Kathy Callaghan and the eight Bar and IBM teams, as 496 00:34:14,040 --> 00:34:17,680 Speaker 1: well as the Pushkin marketing team. Smart Talks with IBM 497 00:34:17,719 --> 00:34:20,480 Speaker 1: is a production of Pushkin Industries and I Heart Media. 498 00:34:21,120 --> 00:34:24,279 Speaker 1: To find more Pushkin podcasts, listen on the I Heart 499 00:34:24,360 --> 00:34:29,359 Speaker 1: Radio app, Apple Podcasts, or wherever you listen to podcasts. 500 00:34:30,400 --> 00:34:40,880 Speaker 1: I'm Malcolm Glabwell. This is a paid advertisement from IBM.