WEBVTT - Responding to Lost Luggage Complaint

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<v Speaker 1>Don't answer the phone.

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<v Speaker 2>Elvis Duran, the Elvis Duran phones happened. You try to

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<v Speaker 2>help out a sister, and this is the thanks you get.

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<v Speaker 2>The letter says this, My boyfriend and I just got

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<v Speaker 2>back from the Bahamas and the airline lost our luggage,

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<v Speaker 2>then found it and delivered it to our home a

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<v Speaker 2>day later. Their customer service during this process was horrendous.

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<v Speaker 2>We had an awful time. So I emailed them a

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<v Speaker 2>complaint letter, and my frustrated boyfriend has been eagerly awaiting

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<v Speaker 2>to hear back from them. So here's the idea. Why

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<v Speaker 2>don't you pose as the airline and call my angry

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<v Speaker 2>boyfriend acting all beligerent and condescending and rude. This comes

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<v Speaker 2>to us from Jennifer.

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<v Speaker 1>All right, Jennifer.

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<v Speaker 2>Jennifer is gonna call her boyfriend first to set the stage,

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<v Speaker 2>and then Scary is gonna come on as the awful

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<v Speaker 2>airline representative.

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<v Speaker 1>Like one of those exists.

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<v Speaker 2>Here we go, Hello, Hey, what.

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<v Speaker 3>Do you doing nothing? Listen to this. I just got

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<v Speaker 3>this really weird phone call. Remember the letter that I

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<v Speaker 3>emailed it after us? Right?

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<v Speaker 4>Yeah, So this guy calls.

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<v Speaker 5>Me about the letter. He said, we were hope that

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<v Speaker 5>I harassed him in.

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<v Speaker 4>My letter ten years old. What do you mean you

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<v Speaker 4>wrapped him in a letter? He called me a bitch?

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<v Speaker 4>He what? Yes, he called you a bitch. Yes, So

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<v Speaker 4>give me the phone on our twelve PM.

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<v Speaker 3>Well, I gave him your number. He's probably gonna call

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<v Speaker 3>you in a little while.

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<v Speaker 1>Okay, all right by you set it up perfectly.

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<v Speaker 4>I'll call you now. Okay. These people Hello, Thomas, Please,

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<v Speaker 4>it's Tom.

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<v Speaker 1>Tom. This is Robert del Vechio from Airlines. How you

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<v Speaker 1>doing today?

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<v Speaker 4>I'm doing well, Thank you.

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<v Speaker 5>I couldn't get it through the thickhead of your girlfriend

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<v Speaker 5>because she's got problems. What gond of problems is that

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<v Speaker 5>she emailed us a complaint about our airlines and our

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<v Speaker 5>service and how you guys are unhappy with it.

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<v Speaker 4>All I know is we come home from the Bahamas

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<v Speaker 4>and I'm standing around JKA watching the mirrorbo round of luggage,

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<v Speaker 4>and for about an hour, no one tells us that

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<v Speaker 4>all stuff didn't make the plane.

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<v Speaker 5>Yeah, your luggage shut off our alarms and we deemed

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<v Speaker 5>it suspicious, so we.

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<v Speaker 4>Held them back hockage. Something set that thing off when

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<v Speaker 4>they got searched three or four different times over there,

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<v Speaker 4>you guys missed the plane.

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<v Speaker 2>It's that simple.

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<v Speaker 1>We didn't miss the plane.

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<v Speaker 4>You didn't miss the How come everybody that was standing

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<v Speaker 4>there in New York that was on the same flight

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<v Speaker 4>as me didn't have their luggage? They all way up

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<v Speaker 4>at security, sir.

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<v Speaker 1>We do our best every day. It's like the.

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<v Speaker 4>Airlines, Well, you guys suck. Maybe you guys have like

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<v Speaker 4>been up in the air a little too long and

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<v Speaker 4>the miriage has got into your brains up there, little

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<v Speaker 4>a lack of oxygen, and then you let the luggage

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<v Speaker 4>get on the planes of it or aile? What card

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<v Speaker 4>security is at?

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<v Speaker 1>You got your luggage eight o'clock the next day. I'm

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<v Speaker 1>seeing this here eight o'clock.

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<v Speaker 4>Eight a dog at night. Yeah, you guys. Send the guys.

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<v Speaker 4>Who's got a two door car with everyone's luggage in there?

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<v Speaker 4>No one' why it takes door a day?

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<v Speaker 1>Thomas?

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<v Speaker 5>Why is it that I'm trying to get to the

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<v Speaker 5>bottom of a problem here and you're giving me attitude.

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<v Speaker 5>I'm just trying to handle your complaint.

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<v Speaker 4>I don't care if you stick the complaint up your.

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<v Speaker 1>Own all right. You know what, I'm gonna have to

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<v Speaker 1>bring in our lawyers on this one.

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<v Speaker 4>I can't wait because now I'm gonna sue you for

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<v Speaker 4>being an ass?

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<v Speaker 1>Are you with me? I am always on the same

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<v Speaker 1>planet here, I don't think so.

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<v Speaker 4>I don't know if your airline takes off tomorrow, but

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<v Speaker 4>that's where it seems most of your customer service comes from.

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<v Speaker 1>I'm trying to be professional about this.

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<v Speaker 4>You know, what if you weren't to call me up

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<v Speaker 4>and told me that my girlfriend.

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<v Speaker 1>Had some kind of problems, did she come crying to you?

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<v Speaker 1>Is that what happened?

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<v Speaker 3>No, she didn't come crying to me.

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<v Speaker 4>She can't cry it to me. I'd be down there

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<v Speaker 4>kicking your ass and you'd be crying.

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<v Speaker 5>She does have problems, though, Oh buddy, I am gonna

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<v Speaker 5>kick your ass when I get hold.

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<v Speaker 4>You can put that in the complaint too. She can't fly.

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<v Speaker 4>You got no customer service. Your airline suck and you

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<v Speaker 4>suck too.

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<v Speaker 1>Yeah, but what about your girlfriend?

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<v Speaker 4>Oh you're gonna get such an ass kicken?

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<v Speaker 1>Sounds like a plan.

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<v Speaker 4>Do you think you are talking to me like this?

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<v Speaker 1>I'm writing all this down.

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<v Speaker 4>Man, write it down. I stick to your write it

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<v Speaker 4>that way, your sick freak.

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<v Speaker 1>And how about I record this conversation too.

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<v Speaker 4>I don't care what you do, ain't don't give it?

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<v Speaker 4>And why you give me your phone number? And you're

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<v Speaker 4>well you.

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<v Speaker 1>Want to settle this off the record, Put me off

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<v Speaker 1>the record.

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<v Speaker 4>Oh just me and you.

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<v Speaker 1>You're a real tough guy over there. When's your attitude?

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<v Speaker 4>Hey, cupcakes, I don't need a freaking attitude with you.

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<v Speaker 4>I'm gonna smack the piss out of you.

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<v Speaker 1>Your name has to end in a vowel.

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<v Speaker 3>Vowel into a vowel.

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<v Speaker 4>Why you got something against the time with people? Either

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<v Speaker 4>a real jerk off?

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<v Speaker 1>Hello, Hello, I think he's had enough. Let's end this.

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<v Speaker 3>Your Oh god, okay, hello nothing, I'm bringing my blood

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<v Speaker 3>pressure down.

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<v Speaker 4>Why goes that guy called me from what?

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<v Speaker 1>That's hard?

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<v Speaker 4>He's anna stick bastard, this guy. I'm telling you right now,

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<v Speaker 4>I'm gonna sew the bulls off fan.

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<v Speaker 3>Moron, little pencil neck fighting behind the desk.

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<v Speaker 1>Hey, you never dropped your phone call pal, I'm still

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<v Speaker 1>listening in.

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<v Speaker 4>Oh you scared me.

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<v Speaker 5>I knew it.

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<v Speaker 1>Hey, Tom, this is scary Jones. You've been phone tapped.

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<v Speaker 3>That was wrong.

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<v Speaker 1>Man.

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<v Speaker 4>The next time you go to behind us, I'm leaving

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<v Speaker 4>my girlfriend there.

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<v Speaker 1>With the love.

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<v Speaker 5>I'm the Elvis Duran phone tap. This phone tap was

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<v Speaker 5>pre recorded with permission granted by all participants.

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<v Speaker 4>The Elvis Duran phone tap only on Elvis Duran in

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<v Speaker 4>the Morning Show