1
00:00:00,480 --> 00:00:01,600
Speaker 1: Don't answer the phone.

2
00:00:01,760 --> 00:00:05,280
Speaker 2: Elvis Duran, the Elvis Duran phones happened. You try to

3
00:00:05,360 --> 00:00:07,560
Speaker 2: help out a sister, and this is the thanks you get.

4
00:00:08,880 --> 00:00:12,200
Speaker 2: The letter says this, My boyfriend and I just got

5
00:00:12,240 --> 00:00:15,400
Speaker 2: back from the Bahamas and the airline lost our luggage,

6
00:00:16,079 --> 00:00:18,439
Speaker 2: then found it and delivered it to our home a

7
00:00:18,600 --> 00:00:22,560
Speaker 2: day later. Their customer service during this process was horrendous.

8
00:00:22,560 --> 00:00:24,959
Speaker 2: We had an awful time. So I emailed them a

9
00:00:25,000 --> 00:00:28,760
Speaker 2: complaint letter, and my frustrated boyfriend has been eagerly awaiting

10
00:00:28,800 --> 00:00:32,080
Speaker 2: to hear back from them. So here's the idea. Why

11
00:00:32,080 --> 00:00:35,559
Speaker 2: don't you pose as the airline and call my angry

12
00:00:35,560 --> 00:00:39,280
Speaker 2: boyfriend acting all beligerent and condescending and rude. This comes

13
00:00:39,280 --> 00:00:40,040
Speaker 2: to us from Jennifer.

14
00:00:40,040 --> 00:00:40,720
Speaker 1: All right, Jennifer.

15
00:00:41,120 --> 00:00:43,720
Speaker 2: Jennifer is gonna call her boyfriend first to set the stage,

16
00:00:43,760 --> 00:00:46,320
Speaker 2: and then Scary is gonna come on as the awful

17
00:00:46,360 --> 00:00:47,560
Speaker 2: airline representative.

18
00:00:48,040 --> 00:00:49,199
Speaker 1: Like one of those exists.

19
00:00:49,440 --> 00:00:52,440
Speaker 2: Here we go, Hello, Hey, what.

20
00:00:52,360 --> 00:00:55,840
Speaker 3: Do you doing nothing? Listen to this. I just got

21
00:00:55,840 --> 00:00:59,080
Speaker 3: this really weird phone call. Remember the letter that I

22
00:00:59,120 --> 00:01:00,320
Speaker 3: emailed it after us? Right?

23
00:01:00,760 --> 00:01:02,480
Speaker 4: Yeah, So this guy calls.

24
00:01:02,280 --> 00:01:04,400
Speaker 5: Me about the letter. He said, we were hope that

25
00:01:04,480 --> 00:01:05,399
Speaker 5: I harassed him in.

26
00:01:05,360 --> 00:01:07,680
Speaker 4: My letter ten years old. What do you mean you

27
00:01:08,000 --> 00:01:10,200
Speaker 4: wrapped him in a letter? He called me a bitch?

28
00:01:11,000 --> 00:01:14,920
Speaker 4: He what? Yes, he called you a bitch. Yes, So

29
00:01:15,040 --> 00:01:16,640
Speaker 4: give me the phone on our twelve PM.

30
00:01:17,120 --> 00:01:19,240
Speaker 3: Well, I gave him your number. He's probably gonna call

31
00:01:19,319 --> 00:01:20,120
Speaker 3: you in a little while.

32
00:01:20,480 --> 00:01:24,360
Speaker 1: Okay, all right by you set it up perfectly.

33
00:01:24,560 --> 00:01:31,160
Speaker 4: I'll call you now. Okay. These people Hello, Thomas, Please,

34
00:01:31,400 --> 00:01:32,160
Speaker 4: it's Tom.

35
00:01:32,360 --> 00:01:35,080
Speaker 1: Tom. This is Robert del Vechio from Airlines. How you

36
00:01:35,160 --> 00:01:35,600
Speaker 1: doing today?

37
00:01:35,760 --> 00:01:36,840
Speaker 4: I'm doing well, Thank you.

38
00:01:37,000 --> 00:01:39,200
Speaker 5: I couldn't get it through the thickhead of your girlfriend

39
00:01:39,200 --> 00:01:42,360
Speaker 5: because she's got problems. What gond of problems is that

40
00:01:42,480 --> 00:01:45,759
Speaker 5: she emailed us a complaint about our airlines and our

41
00:01:45,920 --> 00:01:48,600
Speaker 5: service and how you guys are unhappy with it.

42
00:01:48,720 --> 00:01:51,160
Speaker 4: All I know is we come home from the Bahamas

43
00:01:51,200 --> 00:01:55,960
Speaker 4: and I'm standing around JKA watching the mirrorbo round of luggage,

44
00:01:56,160 --> 00:01:58,520
Speaker 4: and for about an hour, no one tells us that

45
00:01:58,600 --> 00:01:59,960
Speaker 4: all stuff didn't make the plane.

46
00:02:00,240 --> 00:02:02,960
Speaker 5: Yeah, your luggage shut off our alarms and we deemed

47
00:02:03,000 --> 00:02:03,960
Speaker 5: it suspicious, so we.

48
00:02:03,960 --> 00:02:06,880
Speaker 4: Held them back hockage. Something set that thing off when

49
00:02:06,880 --> 00:02:09,679
Speaker 4: they got searched three or four different times over there,

50
00:02:10,000 --> 00:02:11,120
Speaker 4: you guys missed the plane.

51
00:02:11,120 --> 00:02:11,880
Speaker 2: It's that simple.

52
00:02:12,160 --> 00:02:13,320
Speaker 1: We didn't miss the plane.

53
00:02:13,520 --> 00:02:16,040
Speaker 4: You didn't miss the How come everybody that was standing

54
00:02:16,120 --> 00:02:18,160
Speaker 4: there in New York that was on the same flight

55
00:02:18,200 --> 00:02:20,320
Speaker 4: as me didn't have their luggage? They all way up

56
00:02:20,360 --> 00:02:21,359
Speaker 4: at security, sir.

57
00:02:21,480 --> 00:02:23,079
Speaker 1: We do our best every day. It's like the.

58
00:02:23,000 --> 00:02:26,440
Speaker 4: Airlines, Well, you guys suck. Maybe you guys have like

59
00:02:26,480 --> 00:02:27,920
Speaker 4: been up in the air a little too long and

60
00:02:27,960 --> 00:02:30,640
Speaker 4: the miriage has got into your brains up there, little

61
00:02:30,680 --> 00:02:34,079
Speaker 4: a lack of oxygen, and then you let the luggage

62
00:02:34,120 --> 00:02:35,760
Speaker 4: get on the planes of it or aile? What card

63
00:02:35,800 --> 00:02:36,640
Speaker 4: security is at?

64
00:02:36,960 --> 00:02:38,919
Speaker 1: You got your luggage eight o'clock the next day. I'm

65
00:02:38,919 --> 00:02:41,080
Speaker 1: seeing this here eight o'clock.

66
00:02:40,760 --> 00:02:43,480
Speaker 4: Eight a dog at night. Yeah, you guys. Send the guys.

67
00:02:43,560 --> 00:02:47,040
Speaker 4: Who's got a two door car with everyone's luggage in there?

68
00:02:47,080 --> 00:02:48,400
Speaker 4: No one' why it takes door a day?

69
00:02:48,560 --> 00:02:49,160
Speaker 1: Thomas?

70
00:02:49,200 --> 00:02:50,799
Speaker 5: Why is it that I'm trying to get to the

71
00:02:50,800 --> 00:02:53,520
Speaker 5: bottom of a problem here and you're giving me attitude.

72
00:02:53,560 --> 00:02:55,119
Speaker 5: I'm just trying to handle your complaint.

73
00:02:55,400 --> 00:02:57,520
Speaker 4: I don't care if you stick the complaint up your.

74
00:02:57,440 --> 00:02:58,960
Speaker 1: Own all right. You know what, I'm gonna have to

75
00:02:58,960 --> 00:03:00,399
Speaker 1: bring in our lawyers on this one.

76
00:03:00,440 --> 00:03:02,880
Speaker 4: I can't wait because now I'm gonna sue you for

77
00:03:03,040 --> 00:03:03,519
Speaker 4: being an ass?

78
00:03:04,440 --> 00:03:06,280
Speaker 1: Are you with me? I am always on the same

79
00:03:06,320 --> 00:03:07,720
Speaker 1: planet here, I don't think so.

80
00:03:08,160 --> 00:03:10,280
Speaker 4: I don't know if your airline takes off tomorrow, but

81
00:03:10,280 --> 00:03:12,880
Speaker 4: that's where it seems most of your customer service comes from.

82
00:03:13,000 --> 00:03:14,800
Speaker 1: I'm trying to be professional about this.

83
00:03:15,080 --> 00:03:16,560
Speaker 4: You know, what if you weren't to call me up

84
00:03:16,600 --> 00:03:17,840
Speaker 4: and told me that my girlfriend.

85
00:03:17,480 --> 00:03:19,760
Speaker 1: Had some kind of problems, did she come crying to you?

86
00:03:19,880 --> 00:03:20,680
Speaker 1: Is that what happened?

87
00:03:21,200 --> 00:03:22,800
Speaker 3: No, she didn't come crying to me.

88
00:03:22,919 --> 00:03:24,320
Speaker 4: She can't cry it to me. I'd be down there

89
00:03:24,360 --> 00:03:25,760
Speaker 4: kicking your ass and you'd be crying.

90
00:03:25,960 --> 00:03:29,240
Speaker 5: She does have problems, though, Oh buddy, I am gonna

91
00:03:29,320 --> 00:03:30,799
Speaker 5: kick your ass when I get hold.

92
00:03:30,880 --> 00:03:33,320
Speaker 4: You can put that in the complaint too. She can't fly.

93
00:03:33,440 --> 00:03:36,840
Speaker 4: You got no customer service. Your airline suck and you

94
00:03:37,080 --> 00:03:37,600
Speaker 4: suck too.

95
00:03:38,120 --> 00:03:39,559
Speaker 1: Yeah, but what about your girlfriend?

96
00:03:40,000 --> 00:03:42,560
Speaker 4: Oh you're gonna get such an ass kicken?

97
00:03:42,760 --> 00:03:43,520
Speaker 1: Sounds like a plan.

98
00:03:44,480 --> 00:03:46,120
Speaker 4: Do you think you are talking to me like this?

99
00:03:46,400 --> 00:03:49,080
Speaker 1: I'm writing all this down.

100
00:03:47,960 --> 00:03:50,640
Speaker 4: Man, write it down. I stick to your write it

101
00:03:50,680 --> 00:03:52,240
Speaker 4: that way, your sick freak.

102
00:03:52,520 --> 00:03:54,360
Speaker 1: And how about I record this conversation too.

103
00:03:54,680 --> 00:03:57,080
Speaker 4: I don't care what you do, ain't don't give it?

104
00:03:57,920 --> 00:04:00,240
Speaker 4: And why you give me your phone number? And you're

105
00:04:00,560 --> 00:04:00,840
Speaker 4: well you.

106
00:04:00,840 --> 00:04:03,200
Speaker 1: Want to settle this off the record, Put me off

107
00:04:03,240 --> 00:04:03,760
Speaker 1: the record.

108
00:04:04,120 --> 00:04:05,440
Speaker 4: Oh just me and you.

109
00:04:05,440 --> 00:04:07,680
Speaker 1: You're a real tough guy over there. When's your attitude?

110
00:04:07,880 --> 00:04:10,520
Speaker 4: Hey, cupcakes, I don't need a freaking attitude with you.

111
00:04:10,600 --> 00:04:12,360
Speaker 4: I'm gonna smack the piss out of you.

112
00:04:12,360 --> 00:04:14,279
Speaker 1: Your name has to end in a vowel.

113
00:04:14,840 --> 00:04:16,120
Speaker 3: Vowel into a vowel.

114
00:04:16,120 --> 00:04:18,640
Speaker 4: Why you got something against the time with people? Either

115
00:04:18,680 --> 00:04:19,800
Speaker 4: a real jerk off?

116
00:04:20,560 --> 00:04:24,800
Speaker 1: Hello, Hello, I think he's had enough. Let's end this.

117
00:04:24,760 --> 00:04:31,159
Speaker 3: Your Oh god, okay, hello nothing, I'm bringing my blood

118
00:04:31,160 --> 00:04:31,760
Speaker 3: pressure down.

119
00:04:32,160 --> 00:04:35,080
Speaker 4: Why goes that guy called me from what?

120
00:04:35,400 --> 00:04:36,120
Speaker 1: That's hard?

121
00:04:37,600 --> 00:04:41,520
Speaker 4: He's anna stick bastard, this guy. I'm telling you right now,

122
00:04:41,800 --> 00:04:43,760
Speaker 4: I'm gonna sew the bulls off fan.

123
00:04:44,520 --> 00:04:47,559
Speaker 3: Moron, little pencil neck fighting behind the desk.

124
00:04:47,839 --> 00:04:50,159
Speaker 1: Hey, you never dropped your phone call pal, I'm still

125
00:04:50,200 --> 00:04:50,680
Speaker 1: listening in.

126
00:04:51,760 --> 00:04:55,960
Speaker 4: Oh you scared me.

127
00:04:56,000 --> 00:04:56,520
Speaker 5: I knew it.

128
00:04:58,720 --> 00:05:02,520
Speaker 1: Hey, Tom, this is scary Jones. You've been phone tapped.

129
00:05:02,880 --> 00:05:03,599
Speaker 3: That was wrong.

130
00:05:03,720 --> 00:05:03,960
Speaker 1: Man.

131
00:05:05,600 --> 00:05:07,320
Speaker 4: The next time you go to behind us, I'm leaving

132
00:05:07,320 --> 00:05:08,279
Speaker 4: my girlfriend there.

133
00:05:08,080 --> 00:05:08,480
Speaker 1: With the love.

134
00:05:10,080 --> 00:05:14,320
Speaker 5: I'm the Elvis Duran phone tap. This phone tap was

135
00:05:14,360 --> 00:05:17,200
Speaker 5: pre recorded with permission granted by all participants.

136
00:05:17,400 --> 00:05:20,839
Speaker 4: The Elvis Duran phone tap only on Elvis Duran in

137
00:05:20,880 --> 00:05:21,600
Speaker 4: the Morning Show