1 00:00:00,400 --> 00:00:12,639 Speaker 1: It's another jubile phone frame Mornings on the twenties. Hello, Yeah, Hi, 2 00:00:12,720 --> 00:00:13,520 Speaker 1: it's Trevor. 3 00:00:15,720 --> 00:00:16,599 Speaker 2: I'm sorry, Trevor. 4 00:00:16,880 --> 00:00:20,480 Speaker 1: Yeah, Or? Who is this? Bridget? 5 00:00:21,120 --> 00:00:23,799 Speaker 2: This is? This is Bridget who? Who love this? 6 00:00:23,800 --> 00:00:28,560 Speaker 3: This is Trevor, Trevor from Trevor from where? 7 00:00:28,600 --> 00:00:30,360 Speaker 1: Who are you to call to help you? 8 00:00:32,040 --> 00:00:33,960 Speaker 2: I'm sorry to help me? I'm sorry. Maybe you have 9 00:00:33,960 --> 00:00:36,640 Speaker 2: the wrong number to help me with what I'm oh. 10 00:00:36,920 --> 00:00:41,040 Speaker 1: Oh sorry, I'm new here, so I'm still getting used 11 00:00:41,080 --> 00:00:42,000 Speaker 1: to how to do it. 12 00:00:43,440 --> 00:00:44,760 Speaker 2: I'm okay, do what? 13 00:00:45,680 --> 00:00:50,280 Speaker 1: Okay, So I'm gonna just kind of reboot the conversation 14 00:00:50,479 --> 00:00:54,640 Speaker 1: for a second. Hi. My name is Trevor. I'm calling 15 00:00:54,680 --> 00:00:59,480 Speaker 1: from home, and I was looking for our customer, Bridget Blank, 16 00:01:00,160 --> 00:01:04,360 Speaker 1: who has a problem with our smart thermostat. 17 00:01:05,480 --> 00:01:05,760 Speaker 2: Yes? 18 00:01:06,080 --> 00:01:09,080 Speaker 1: Is that better? Yes? 19 00:01:09,360 --> 00:01:09,679 Speaker 3: Okay? 20 00:01:09,920 --> 00:01:10,200 Speaker 2: I know? 21 00:01:11,560 --> 00:01:14,960 Speaker 1: Yeah? Is that how I should start the polls? You think? 22 00:01:16,040 --> 00:01:18,160 Speaker 2: I don't. I don't know. I don't work for your company. 23 00:01:18,200 --> 00:01:20,640 Speaker 2: I'm just trying to figure out how to work my thermostat. 24 00:01:20,760 --> 00:01:23,000 Speaker 3: It's I'm extremely frustrated. 25 00:01:23,560 --> 00:01:26,520 Speaker 1: It sounds like your thermostat isn't working correctly. 26 00:01:27,560 --> 00:01:30,640 Speaker 3: Yes, it's not working correctly. It has not been working correctly. 27 00:01:30,880 --> 00:01:36,280 Speaker 1: Okay, I got it, and I just okay, so I 28 00:01:36,319 --> 00:01:39,160 Speaker 1: can help you. The first thing I'm going to need 29 00:01:39,200 --> 00:01:41,000 Speaker 1: you to do is like I'm going to tell you 30 00:01:41,080 --> 00:01:43,240 Speaker 1: how to reboot it, so we should try. 31 00:01:43,400 --> 00:01:46,080 Speaker 2: Already I already rebooted it. 32 00:01:46,240 --> 00:01:47,520 Speaker 1: Yeah, let's reboot it. 33 00:01:48,400 --> 00:01:50,960 Speaker 2: Did you not hear what I just said? I already 34 00:01:51,000 --> 00:01:51,360 Speaker 2: did that. 35 00:01:51,520 --> 00:01:53,080 Speaker 1: Yeah, we need to reboot it. 36 00:01:54,320 --> 00:01:58,960 Speaker 3: I'm sir, I'm telling you I have already done that. 37 00:01:59,040 --> 00:02:02,200 Speaker 3: This is Brandy the should not be happening for this 38 00:02:02,640 --> 00:02:05,960 Speaker 3: brand new thermostat that was just installed. 39 00:02:06,160 --> 00:02:09,919 Speaker 2: Stop saying reboot. I already did that. 40 00:02:10,400 --> 00:02:12,920 Speaker 1: Okay, So you don't okay, So I want to make 41 00:02:12,960 --> 00:02:15,480 Speaker 1: sure that I'm clear. You don't want me to say 42 00:02:15,480 --> 00:02:17,160 Speaker 1: the word reboot. 43 00:02:18,560 --> 00:02:22,519 Speaker 2: I oh my god, I know I already did that. 44 00:02:22,760 --> 00:02:25,960 Speaker 3: And you've said reboot like so many times that I 45 00:02:26,000 --> 00:02:27,080 Speaker 3: don't know what that is. 46 00:02:27,320 --> 00:02:29,519 Speaker 1: Okay, so let's restart it. 47 00:02:31,160 --> 00:02:34,320 Speaker 2: No, that's the same thing. Reboot and restart is the 48 00:02:34,360 --> 00:02:36,840 Speaker 2: same thing. I don't think you understand what I'm saying. 49 00:02:37,639 --> 00:02:39,760 Speaker 1: Okay, Well, we need to reboot it. 50 00:02:41,200 --> 00:02:44,360 Speaker 3: Oh my god, how many times have I told you 51 00:02:44,440 --> 00:02:46,399 Speaker 3: I have already done that. 52 00:02:47,240 --> 00:02:48,880 Speaker 2: I swear to God if I. 53 00:02:48,800 --> 00:02:51,760 Speaker 3: Hear the word reboot, one more time, I'm going to 54 00:02:51,840 --> 00:02:57,920 Speaker 3: reboot your I really, my head is going to explode. 55 00:02:58,320 --> 00:03:01,120 Speaker 1: Okay, Well, I uh, okay, So I don't want your 56 00:03:01,160 --> 00:03:05,000 Speaker 1: head to explode, because like that would be like intense, 57 00:03:05,120 --> 00:03:05,320 Speaker 1: you know. 58 00:03:06,639 --> 00:03:09,359 Speaker 2: I mean, this is just it's insane. I just this 59 00:03:09,400 --> 00:03:11,120 Speaker 2: should be working and you're not. 60 00:03:11,360 --> 00:03:14,200 Speaker 1: It's pretty simple to do, just a reboot real quick. 61 00:03:14,400 --> 00:03:15,320 Speaker 1: I think we need to read. 62 00:03:15,440 --> 00:03:15,520 Speaker 2: Right. 63 00:03:15,680 --> 00:03:20,240 Speaker 3: God, if I swear, I'm going to jump through this phone, 64 00:03:21,040 --> 00:03:24,520 Speaker 3: and if you say reboot one more time, I'm going 65 00:03:24,600 --> 00:03:25,399 Speaker 3: to lose it. 66 00:03:26,440 --> 00:03:31,000 Speaker 1: Okay, So you okay, So maybe there's another way we 67 00:03:31,080 --> 00:03:36,960 Speaker 1: could look at what might be going on with your thermosta. 68 00:03:37,360 --> 00:03:40,200 Speaker 2: I mean, this is just, this is insane, This is ridiculous. 69 00:03:40,280 --> 00:03:42,280 Speaker 1: It seems like you might be frustrated. 70 00:03:43,640 --> 00:03:47,800 Speaker 2: I'm extremely frustrated and this is like literally the most 71 00:03:47,800 --> 00:03:48,840 Speaker 2: insane conversation. 72 00:03:49,280 --> 00:03:52,600 Speaker 1: So maybe we should reboot the conversation again. 73 00:03:52,880 --> 00:03:59,560 Speaker 3: God, if I this, I'm literally fuming, Do not say 74 00:04:00,240 --> 00:04:05,640 Speaker 3: boot what I already said. I have rebooted it like 75 00:04:06,320 --> 00:04:08,400 Speaker 3: twenty five times. 76 00:04:08,640 --> 00:04:11,680 Speaker 1: Oh okay, okay, let me look at something. Oh no, 77 00:04:14,640 --> 00:04:18,600 Speaker 1: oh what okay, Well I don't I okay, So I 78 00:04:18,720 --> 00:04:21,159 Speaker 1: was pulling up something on my computer. 79 00:04:22,480 --> 00:04:25,599 Speaker 2: But if you say reboot, I'm gonna freak out. 80 00:04:26,480 --> 00:04:28,440 Speaker 1: Yeah, it looks like I have to reboot it. 81 00:04:28,880 --> 00:04:30,440 Speaker 2: There it is again. Reboot. 82 00:04:30,560 --> 00:04:36,280 Speaker 1: Reboot, Hey, Bridget, reboot Bridget. This is actually Gebil from 83 00:04:36,279 --> 00:04:38,320 Speaker 1: the Jubil Show doing a phone brank on you and 84 00:04:38,360 --> 00:04:43,640 Speaker 1: your husband sets you up. Oh my god, it's a joke. 85 00:04:43,720 --> 00:04:46,480 Speaker 1: He said that you've been having problems with your homecomber 86 00:04:46,520 --> 00:04:48,280 Speaker 1: sat and they keep telling you to reboot it, and 87 00:04:48,320 --> 00:04:49,640 Speaker 1: so he wanted me to mess with you. 88 00:04:49,720 --> 00:04:52,280 Speaker 3: Oh my god, I never want to hear the word 89 00:04:53,200 --> 00:04:56,200 Speaker 3: ever again in my life. 90 00:04:57,040 --> 00:04:59,400 Speaker 2: Wake up every morning with double phone branks.