1 00:00:00,200 --> 00:00:02,560 Speaker 1: Ron Anian, it's hard to get to and if it's 2 00:00:02,560 --> 00:00:05,480 Speaker 1: in the worst possible place to be repaired, that's probably 3 00:00:05,519 --> 00:00:07,840 Speaker 1: what's wrong, because that's how Murphy's Low always works. And 4 00:00:07,920 --> 00:00:24,400 Speaker 1: someday I'm gonna catch up the Murphy what the car Doctor. 5 00:00:24,520 --> 00:00:26,439 Speaker 1: It would be ideal if you could find a repair 6 00:00:26,480 --> 00:00:28,880 Speaker 1: shop that has an exchanger. But if you're gonna do 7 00:00:28,960 --> 00:00:31,600 Speaker 1: this yourself, it's going to be drained, the radiator pole, 8 00:00:31,600 --> 00:00:33,480 Speaker 1: hoses off of it. Try and get as much cooling 9 00:00:33,520 --> 00:00:35,960 Speaker 1: out of it as possible, but keep in mind, without 10 00:00:35,960 --> 00:00:39,080 Speaker 1: a cooling exchanger, you're never going to get everything out 11 00:00:39,080 --> 00:00:41,760 Speaker 1: of the engine block. Welcome to the radio home of 12 00:00:41,920 --> 00:00:46,200 Speaker 1: Ron and Anian, the Car Doctor, since this is where 13 00:00:46,240 --> 00:00:50,120 Speaker 1: car owners the world overturned to for their definitive opinion 14 00:00:50,200 --> 00:00:54,080 Speaker 1: on automotive repair. If your mechanics giving you a busy signal, 15 00:00:54,280 --> 00:00:57,120 Speaker 1: pick up the phone and call in the garage to 16 00:00:57,240 --> 00:00:59,400 Speaker 1: orders are open, but I am here to take your 17 00:00:59,400 --> 00:01:06,440 Speaker 1: calls at eight five five five six, and now he running. 18 00:01:07,600 --> 00:01:09,760 Speaker 1: You know it's gonna be a really great week at 19 00:01:09,760 --> 00:01:14,480 Speaker 1: the shop when Monday morning you've already got the repair 20 00:01:14,520 --> 00:01:17,240 Speaker 1: of the week set for the weekend radio show. Hello 21 00:01:17,280 --> 00:01:19,600 Speaker 1: and Welcome Rodniny and the Car Doctor rolling along here 22 00:01:19,600 --> 00:01:22,920 Speaker 1: at eight five six zero nine nine zero zero, here 23 00:01:22,920 --> 00:01:25,400 Speaker 1: to take your calls and solve your problems, because that's 24 00:01:25,400 --> 00:01:28,160 Speaker 1: what the car Doctor does. I'm here to answer your 25 00:01:28,160 --> 00:01:31,320 Speaker 1: car questions and help you with your car problem. Because 26 00:01:31,319 --> 00:01:33,440 Speaker 1: I just got done doing a five day stint this 27 00:01:33,480 --> 00:01:36,319 Speaker 1: week at our automotive. I'll be there next week, and 28 00:01:36,360 --> 00:01:38,399 Speaker 1: I'll be there for every week thereafter, as long as 29 00:01:38,440 --> 00:01:41,280 Speaker 1: the Good Lord is willing, because I have to be 30 00:01:41,280 --> 00:01:43,480 Speaker 1: because judging by what came in the door this week 31 00:01:43,560 --> 00:01:47,880 Speaker 1: Monday at two am, there's not many left. And I 32 00:01:47,920 --> 00:01:50,160 Speaker 1: hate the way that sounds, but it's just the way 33 00:01:50,200 --> 00:01:52,600 Speaker 1: I feel at this moment because of the emotion behind 34 00:01:52,640 --> 00:01:57,200 Speaker 1: this repair. Two thousand three dodged Durango rolled in the 35 00:01:57,240 --> 00:02:00,040 Speaker 1: engine had failed, that had failed back in May of 36 00:02:00,080 --> 00:02:04,240 Speaker 1: this year, and it took the repair shop five and 37 00:02:04,280 --> 00:02:07,760 Speaker 1: a half months to get the pieces all back together. 38 00:02:07,920 --> 00:02:10,000 Speaker 1: It was like that all the King's horses and all 39 00:02:10,040 --> 00:02:12,600 Speaker 1: the King's men trying to put Humpty Dumpty together again. 40 00:02:14,000 --> 00:02:16,440 Speaker 1: Turns out that part of what I had to do 41 00:02:16,480 --> 00:02:19,200 Speaker 1: this Monday morning and for all this week was look 42 00:02:19,280 --> 00:02:22,720 Speaker 1: over the previous repair. What did that repair shop do 43 00:02:23,360 --> 00:02:26,160 Speaker 1: or not do, in which case it's pretty easy because 44 00:02:26,280 --> 00:02:29,440 Speaker 1: sometimes they just don't do a lot. In this case, 45 00:02:29,440 --> 00:02:31,240 Speaker 1: they actually did get it back together. I give them 46 00:02:31,240 --> 00:02:33,079 Speaker 1: that much credit. And most of the parts were there 47 00:02:33,080 --> 00:02:35,359 Speaker 1: and they were all pretty tight. It wasn't a few 48 00:02:35,360 --> 00:02:39,040 Speaker 1: things falling off, but not terrible. Of course, the ground 49 00:02:39,120 --> 00:02:41,880 Speaker 1: strap that was supposed to go from the firewall to 50 00:02:41,919 --> 00:02:44,079 Speaker 1: the back of the engine block that somehow fell down 51 00:02:44,120 --> 00:02:48,040 Speaker 1: between the engine and the transmission was sticking out through 52 00:02:48,480 --> 00:02:51,640 Speaker 1: the dust shield in the trans cover, rubbing up against 53 00:02:51,680 --> 00:02:54,600 Speaker 1: the flywheel as the engine ran. Yeah, that's kind of 54 00:02:54,639 --> 00:02:56,080 Speaker 1: not in the right place, and I'm gonna have to 55 00:02:56,080 --> 00:02:58,160 Speaker 1: do something with that because at some point that ground 56 00:02:58,160 --> 00:03:00,920 Speaker 1: strap pinched between the engine block and the trans may 57 00:03:00,960 --> 00:03:03,680 Speaker 1: affect front pump life of the transmission, depending upon how 58 00:03:03,720 --> 00:03:05,800 Speaker 1: accurate you want to be. In let's face it, we're 59 00:03:05,800 --> 00:03:08,840 Speaker 1: trying to be accurate. But the part that got me 60 00:03:10,160 --> 00:03:14,280 Speaker 1: was they focused on doing the engine that it needed 61 00:03:14,400 --> 00:03:19,240 Speaker 1: that it imploded, and they missed everything else it needed. Breaks, 62 00:03:19,600 --> 00:03:21,760 Speaker 1: it had a check engine light on, it had an 63 00:03:21,800 --> 00:03:26,440 Speaker 1: airbag light on. It needed so far is about six 64 00:03:26,480 --> 00:03:30,160 Speaker 1: thousand dollars worth of work. But their focus was, Hey, 65 00:03:30,160 --> 00:03:31,880 Speaker 1: we were gonna do the engine because the engine is 66 00:03:31,919 --> 00:03:34,320 Speaker 1: the only thing that's blown up at this point, and 67 00:03:34,360 --> 00:03:36,760 Speaker 1: that's really what we need to do, and that's really 68 00:03:36,800 --> 00:03:38,600 Speaker 1: what gets me. And then they can't even do that 69 00:03:38,720 --> 00:03:41,160 Speaker 1: right they do, it's so bad. It takes five and 70 00:03:41,160 --> 00:03:43,440 Speaker 1: a half months, and they develop a customer that will 71 00:03:43,480 --> 00:03:46,280 Speaker 1: never go back there and put another stink on a 72 00:03:46,360 --> 00:03:50,040 Speaker 1: business that well, it sort of smells like New Jersey 73 00:03:50,040 --> 00:03:51,640 Speaker 1: at low tide, and I can say that I live 74 00:03:51,680 --> 00:03:57,600 Speaker 1: in New Jersey. I'm really surprised at what's in this industry. 75 00:03:57,800 --> 00:03:59,560 Speaker 1: You think it's getting better, and then you see a 76 00:03:59,640 --> 00:04:02,160 Speaker 1: vehicle like this and you say why. Before I went 77 00:04:02,160 --> 00:04:04,720 Speaker 1: on the air today, my daughter, the grad school student, 78 00:04:05,320 --> 00:04:08,560 Speaker 1: called and she was telling me this story about she 79 00:04:08,640 --> 00:04:14,240 Speaker 1: was in CVS last night and the cashier at CVS 80 00:04:14,680 --> 00:04:16,599 Speaker 1: was just in a talkative mood, she said, and he 81 00:04:16,680 --> 00:04:19,479 Speaker 1: just somehow seemed to pour his life story out to me. 82 00:04:19,520 --> 00:04:21,800 Speaker 1: I'm not sure why dead And I said, well, I 83 00:04:21,839 --> 00:04:24,200 Speaker 1: think that's because it's that you're in grad school and 84 00:04:24,240 --> 00:04:26,480 Speaker 1: you've got that look of somebody who listens. Because you're 85 00:04:26,480 --> 00:04:29,160 Speaker 1: going into family and marital counseling. You know, you're gonna 86 00:04:29,200 --> 00:04:32,880 Speaker 1: be a You're gonna be a psychiatrist, a physiochiatrist or 87 00:04:32,880 --> 00:04:36,600 Speaker 1: a psychologist, one of the though, and um, you're gonna 88 00:04:36,600 --> 00:04:38,400 Speaker 1: have that ability to listen to people and you kind 89 00:04:38,400 --> 00:04:39,800 Speaker 1: of have that look on your face, and she said, 90 00:04:39,839 --> 00:04:42,680 Speaker 1: you know that. He told me the story about how 91 00:04:42,680 --> 00:04:46,200 Speaker 1: happy he was to be a cashier here at CVS 92 00:04:46,279 --> 00:04:49,320 Speaker 1: because his previous job he'd been an auto mechanic, and 93 00:04:49,360 --> 00:04:51,719 Speaker 1: he was really proud of the fact that he was 94 00:04:51,760 --> 00:04:55,479 Speaker 1: the worst auto mechanic he ever knew. He put brake 95 00:04:55,520 --> 00:04:59,560 Speaker 1: pads on wrong, he didn't tighten wheels, tires fell off cars, 96 00:05:00,000 --> 00:05:03,599 Speaker 1: oils oil leak, they have to rechange the oil. And 97 00:05:03,680 --> 00:05:06,320 Speaker 1: he said it took a while, but finally the BMW 98 00:05:06,440 --> 00:05:09,120 Speaker 1: dealership fired me. And I'm thinking two things here, How 99 00:05:09,160 --> 00:05:11,120 Speaker 1: long does it take for a BMW deal to fire 100 00:05:11,200 --> 00:05:14,840 Speaker 1: somebody that's obviously inept? And then why is CV has 101 00:05:14,880 --> 00:05:17,280 Speaker 1: putting this guy in charge accounting money and talking to people? 102 00:05:17,360 --> 00:05:19,560 Speaker 1: Is the face of the business doesn't make any sense 103 00:05:19,600 --> 00:05:23,640 Speaker 1: to me. But the point is, this isn't a business 104 00:05:24,560 --> 00:05:27,160 Speaker 1: where you can really be proud that you're an idiot, 105 00:05:27,680 --> 00:05:30,760 Speaker 1: that you don't do your job right, because this business 106 00:05:31,680 --> 00:05:35,720 Speaker 1: risks people's lives every day. If you don't fix that 107 00:05:35,800 --> 00:05:40,320 Speaker 1: car properly, somebody could die, a wheel could fall off, 108 00:05:40,360 --> 00:05:43,880 Speaker 1: brakes could fail. Problems do exist, not to mention the 109 00:05:44,000 --> 00:05:47,159 Speaker 1: damage to the industry of everybody else out there that's 110 00:05:47,200 --> 00:05:50,160 Speaker 1: really hard working and trying to do their job and 111 00:05:50,200 --> 00:05:53,680 Speaker 1: make a living. And then every once in a while, 112 00:05:53,720 --> 00:05:55,760 Speaker 1: and it seems like it's more often than not lately, 113 00:05:56,279 --> 00:06:00,560 Speaker 1: somebody comes along distinct to place up the problem with 114 00:06:00,600 --> 00:06:03,120 Speaker 1: the repair shop. It took five months to put this 115 00:06:03,240 --> 00:06:08,440 Speaker 1: car back together with most of its parts. Is there 116 00:06:08,560 --> 00:06:13,320 Speaker 1: because they're not committed to keeping up. They're what I 117 00:06:13,360 --> 00:06:16,360 Speaker 1: call part timers. They're working full time, but they're part 118 00:06:16,360 --> 00:06:19,960 Speaker 1: time efforts. In the industry. The majority of people in 119 00:06:19,960 --> 00:06:24,560 Speaker 1: this industry are full timers. They're the ones that they're 120 00:06:24,560 --> 00:06:28,200 Speaker 1: working at seven because there's so much information out there 121 00:06:28,320 --> 00:06:31,760 Speaker 1: they've got to do with seven. I went to the 122 00:06:31,800 --> 00:06:34,360 Speaker 1: Delhi this morning, and not that deli. I went to 123 00:06:34,400 --> 00:06:36,960 Speaker 1: a different deli actually this was yesterday morning. Stopped and 124 00:06:37,000 --> 00:06:39,200 Speaker 1: I picked up coffee for the for the boys and 125 00:06:39,480 --> 00:06:44,599 Speaker 1: some some sandwiches, and um, we're talking about something and 126 00:06:45,000 --> 00:06:47,960 Speaker 1: new new guy on the counter and he he heard, oh, yeah, 127 00:06:48,040 --> 00:06:51,160 Speaker 1: you're an auto mechanic. Yeah, he goes good business. You 128 00:06:51,200 --> 00:06:54,000 Speaker 1: can make a lot of money. And I said, really 129 00:06:54,120 --> 00:06:57,400 Speaker 1: you think so he goes, oh, sure, he goes repair 130 00:06:57,440 --> 00:07:00,960 Speaker 1: shops are just money machines. And I sat there and 131 00:07:01,000 --> 00:07:04,120 Speaker 1: I said, yeah, but think of the dedication involved. He goes, 132 00:07:04,160 --> 00:07:08,240 Speaker 1: why what dedication is there? And you know that's part 133 00:07:08,240 --> 00:07:11,320 Speaker 1: of the problem. And I'll say it like this, like 134 00:07:11,360 --> 00:07:13,560 Speaker 1: I've always said it for so many years, whether I 135 00:07:13,600 --> 00:07:16,720 Speaker 1: was on radio or not. Auto repairs are very exacting test. 136 00:07:17,440 --> 00:07:19,960 Speaker 1: You know, you've got to hit that little white ball 137 00:07:20,520 --> 00:07:23,320 Speaker 1: ten out of ten times. Nobody pays a baseball or 138 00:07:23,360 --> 00:07:26,640 Speaker 1: nobody plays an auto mechanic to be a three hitter 139 00:07:26,680 --> 00:07:30,360 Speaker 1: like they do in baseball. And that's something really you 140 00:07:30,440 --> 00:07:33,200 Speaker 1: have to think about. In the case of this Dodge Durango, 141 00:07:33,880 --> 00:07:35,640 Speaker 1: they didn't even get up the plate, and when they 142 00:07:35,640 --> 00:07:38,400 Speaker 1: did they finally struck out. They got a foul tip. 143 00:07:38,400 --> 00:07:42,040 Speaker 1: They got the car out of the shop, but they 144 00:07:42,040 --> 00:07:44,000 Speaker 1: took so long to work on the car the customer 145 00:07:44,000 --> 00:07:47,360 Speaker 1: will never go back. And they shot themselves in the 146 00:07:47,480 --> 00:07:51,520 Speaker 1: foot by missing the other repair work. The vehicle needed, 147 00:07:51,720 --> 00:07:56,040 Speaker 1: breaks tires, a fuel tank because of the check engine light, 148 00:07:56,080 --> 00:07:59,360 Speaker 1: that was on an airbag light that if yet to 149 00:07:59,400 --> 00:08:01,880 Speaker 1: diagnose it get that far yet. I spent two thirds 150 00:08:01,880 --> 00:08:04,040 Speaker 1: of my week on this truck. I'm kind of working through. 151 00:08:04,080 --> 00:08:07,720 Speaker 1: It's my restoration. And in the end, whoever is running 152 00:08:07,720 --> 00:08:10,080 Speaker 1: that business that did the engine, well, they kind of 153 00:08:10,120 --> 00:08:12,480 Speaker 1: shot themselves they you know, because I gotta tell you, 154 00:08:12,560 --> 00:08:14,080 Speaker 1: I get up and go to work every day to 155 00:08:14,200 --> 00:08:16,360 Speaker 1: make a living. I don't go there to practice. I 156 00:08:16,360 --> 00:08:19,160 Speaker 1: don't go there to to to fool around. It's it's 157 00:08:19,160 --> 00:08:21,240 Speaker 1: a job. To me, it's a career. And I don't 158 00:08:21,240 --> 00:08:23,160 Speaker 1: think anybody listened to this broadcast that has to work 159 00:08:23,200 --> 00:08:25,440 Speaker 1: for a living does the same. I think everybody out 160 00:08:25,480 --> 00:08:27,960 Speaker 1: there is working hard trying to make it work, and 161 00:08:28,120 --> 00:08:33,160 Speaker 1: um sometimes you're just looking and say why. And the 162 00:08:33,240 --> 00:08:35,120 Speaker 1: scary part to me is with these people vote and 163 00:08:35,160 --> 00:08:39,480 Speaker 1: reproduce nine zero. I'm running any of the car Doctor 164 00:08:39,559 --> 00:08:41,839 Speaker 1: here to answer any of your questions that you might 165 00:08:41,880 --> 00:08:44,400 Speaker 1: have regarding your automobile. The website for this radio show 166 00:08:44,480 --> 00:08:47,439 Speaker 1: is Car Doctor show dot com. There's more information there 167 00:08:47,559 --> 00:08:49,320 Speaker 1: via tune in and i heeart dot com. You can 168 00:08:49,360 --> 00:08:52,800 Speaker 1: download podcasts i heeart and iTunes as well, and if 169 00:08:52,800 --> 00:08:54,679 Speaker 1: you need me during the week. I'm Ron at Car 170 00:08:54,760 --> 00:08:56,679 Speaker 1: Doctor Show. Coming up down around the bottom of the hour, 171 00:08:56,920 --> 00:08:59,400 Speaker 1: a little bit of a surprise. We're gonna talk too well. 172 00:08:59,400 --> 00:09:01,200 Speaker 1: I don't want to give too much away. Let's just say, 173 00:09:01,800 --> 00:09:04,840 Speaker 1: if you like frozen dessert treats, you want to stick 174 00:09:04,840 --> 00:09:07,160 Speaker 1: around for the two thirty or the down at the 175 00:09:07,160 --> 00:09:08,719 Speaker 1: bottom of the hour interview because we're gonna talk to 176 00:09:08,720 --> 00:09:10,920 Speaker 1: a gentleman something a little bit different for the Card Doctor. 177 00:09:11,160 --> 00:09:13,800 Speaker 1: In our second hour, we're going to be talking to 178 00:09:13,840 --> 00:09:16,880 Speaker 1: the folks from all data I believe today and we're 179 00:09:16,880 --> 00:09:18,520 Speaker 1: gonna talk a little bit about what's new out there 180 00:09:18,520 --> 00:09:20,760 Speaker 1: in the information world. We are giving away a fifty 181 00:09:20,760 --> 00:09:23,760 Speaker 1: dollar gift card to Riley Order Parts this week. So 182 00:09:23,840 --> 00:09:26,559 Speaker 1: when you're thinking about car maintenance and repairs, think about 183 00:09:26,559 --> 00:09:28,440 Speaker 1: the folks from Oriley Order Parts. We're gonna be giving 184 00:09:28,440 --> 00:09:30,480 Speaker 1: away a fifty dollar gift card that's coming out of 185 00:09:30,480 --> 00:09:33,360 Speaker 1: the gift closet. Decision of the judge Fast Harry is 186 00:09:33,400 --> 00:09:36,240 Speaker 1: final as we entertain your calls this week, So give 187 00:09:36,280 --> 00:09:39,960 Speaker 1: us a call at zero zero. I'm Ron and Ay 188 00:09:40,000 --> 00:10:09,160 Speaker 1: in the Card Doctor. I'm back right after this. Hey, 189 00:10:09,200 --> 00:10:11,719 Speaker 1: welcome back in the Car Doctor. Here let's kick open 190 00:10:11,760 --> 00:10:14,320 Speaker 1: the garage doors and doors and welcome back Bob Phillisburg, 191 00:10:14,400 --> 00:10:16,679 Speaker 1: New Jersey. Robert, Welcome to the car doctor. Sir, welcome 192 00:10:16,679 --> 00:10:19,719 Speaker 1: back to the car doctor. Yeah, good afternoon. How are you? 193 00:10:19,920 --> 00:10:23,480 Speaker 1: What's going on? This? Out of a three the three 194 00:10:23,480 --> 00:10:26,480 Speaker 1: point two of R six, I got a check engine 195 00:10:26,559 --> 00:10:30,800 Speaker 1: light and it's a pay zero zero six eight and 196 00:10:31,080 --> 00:10:33,920 Speaker 1: uh uh this week I'm gonna have it looked at though. 197 00:10:33,960 --> 00:10:38,720 Speaker 1: But they talk about possible dirty throttle body, a mass 198 00:10:38,720 --> 00:10:41,439 Speaker 1: air flow sensor. If you could clean it and vacuum 199 00:10:41,520 --> 00:10:45,640 Speaker 1: leaks and stuff. Now, how would what would be your approach? Well, 200 00:10:46,000 --> 00:10:48,160 Speaker 1: you know I would obviously, Yeah, what there? What the 201 00:10:48,240 --> 00:10:53,160 Speaker 1: concern here is we're seeing a problem um with the 202 00:10:53,160 --> 00:10:57,200 Speaker 1: throttle position is out of kilter, so to speak, in 203 00:10:57,240 --> 00:11:00,560 Speaker 1: relation to it's it's flowing more air than the expected 204 00:11:00,640 --> 00:11:03,440 Speaker 1: to based on the angle of the throttle plate. So 205 00:11:03,840 --> 00:11:05,319 Speaker 1: you know, you're you're gonna look at fuel trim, You're 206 00:11:05,320 --> 00:11:07,240 Speaker 1: gonna look for vacuum leaks, You're gonna go do a 207 00:11:07,280 --> 00:11:10,480 Speaker 1: basic yeah, throttle body cleaning and um, try to do 208 00:11:10,559 --> 00:11:13,640 Speaker 1: some resets and adjustments as a starting point. Not a 209 00:11:13,679 --> 00:11:16,560 Speaker 1: common failure. Bob hasn't come across my plate all that much. 210 00:11:16,840 --> 00:11:18,680 Speaker 1: I've seen one or two cases of it actually on 211 00:11:18,800 --> 00:11:22,360 Speaker 1: volkswagons more than Outi's um in the Volkswagen version of 212 00:11:22,360 --> 00:11:25,160 Speaker 1: that fault. But um, you know, you gotta let them 213 00:11:25,200 --> 00:11:26,760 Speaker 1: do their thing. They're not they're not lying to you. 214 00:11:26,760 --> 00:11:29,679 Speaker 1: It doesn't sound like they're handing any bologna at this point. Yeah. Now, 215 00:11:29,679 --> 00:11:35,240 Speaker 1: what about cleaning the mass airflow sensor? They have a 216 00:11:35,240 --> 00:11:38,120 Speaker 1: a certain type of chemical that you can use on that. 217 00:11:38,200 --> 00:11:40,679 Speaker 1: Does that hurt them? No? And it depends on the 218 00:11:40,760 --> 00:11:44,040 Speaker 1: chemical and it also and listen, the way I approach 219 00:11:44,080 --> 00:11:47,120 Speaker 1: mass airflow sensor cleaning is I get to that part 220 00:11:47,120 --> 00:11:49,200 Speaker 1: of the diagnosis, I just I just don't do it 221 00:11:49,240 --> 00:11:51,839 Speaker 1: at random because I don't like to, um, what's the 222 00:11:51,880 --> 00:11:54,280 Speaker 1: word I'm looking for and just chemicals into a vehicle 223 00:11:54,360 --> 00:11:57,600 Speaker 1: unless I really have to. Okay, So when I get 224 00:11:57,640 --> 00:12:00,120 Speaker 1: to that point where as part of the diagnosis is 225 00:12:00,559 --> 00:12:03,920 Speaker 1: I've said that, yeah, this points towards mass airflow sensor, 226 00:12:04,240 --> 00:12:08,079 Speaker 1: This points towards it as a possible fault. And I 227 00:12:08,200 --> 00:12:11,360 Speaker 1: explained to somebody and say, hey, Bob, listen, we're at 228 00:12:11,360 --> 00:12:14,520 Speaker 1: that seventy eight percentile where we've got a mass airflow fault. 229 00:12:15,200 --> 00:12:17,320 Speaker 1: I can buy a new one, which I'm guessing for 230 00:12:17,360 --> 00:12:20,439 Speaker 1: this car is a few is a few cocoas um. 231 00:12:20,440 --> 00:12:22,880 Speaker 1: I'm sure they're not cheap. Or I can try cleaning 232 00:12:22,880 --> 00:12:26,760 Speaker 1: it and I will try to get customer approval beforehand, 233 00:12:26,800 --> 00:12:28,560 Speaker 1: you know, tell them listen, it's five six hundred all's 234 00:12:28,559 --> 00:12:30,920 Speaker 1: for a mass airflow. Or we can try cleaning it 235 00:12:30,960 --> 00:12:33,440 Speaker 1: for seventy five whatever it is, and in which case, 236 00:12:33,480 --> 00:12:35,199 Speaker 1: if it works fine, If it doesn't, we're gonna buy 237 00:12:35,200 --> 00:12:37,760 Speaker 1: a mass airflow anyway, just just to see what sort 238 00:12:37,800 --> 00:12:40,680 Speaker 1: of reaction we get. Mass airflow sensor cleaning is a 239 00:12:40,679 --> 00:12:43,320 Speaker 1: case by case basis. In my eyes, I don't just 240 00:12:43,400 --> 00:12:48,040 Speaker 1: blindly do it because there's a lot of delicate electronics 241 00:12:48,080 --> 00:12:50,760 Speaker 1: inside of a mass airflow sensor. Does the car? Does 242 00:12:50,800 --> 00:12:54,640 Speaker 1: the car idle any higher than normal? Bob? No, not really, 243 00:12:55,280 --> 00:12:57,720 Speaker 1: The fact that doesn't. The only thing that it seems 244 00:12:57,760 --> 00:12:59,559 Speaker 1: to do is when you first started up, there's a 245 00:12:59,640 --> 00:13:02,679 Speaker 1: little it a shake. But when this thing idols, I 246 00:13:02,720 --> 00:13:04,880 Speaker 1: gotta look at the tact to see if it's still running. 247 00:13:05,960 --> 00:13:08,720 Speaker 1: But now, when you have the throttle body, do you 248 00:13:08,880 --> 00:13:11,240 Speaker 1: physically take it off the car and clean it? It 249 00:13:11,280 --> 00:13:15,480 Speaker 1: would be nice if you could, because it's it's right there. 250 00:13:16,120 --> 00:13:19,400 Speaker 1: It depends again, it depends on the car. On that car, Yeah, 251 00:13:19,440 --> 00:13:21,520 Speaker 1: I probably would because it's easier to get behind. You 252 00:13:21,559 --> 00:13:23,640 Speaker 1: can turn it upside down, it's easier to hold it in. 253 00:13:23,880 --> 00:13:26,280 Speaker 1: And if the thing I like about doing off car 254 00:13:26,440 --> 00:13:29,600 Speaker 1: throttle body cleaning, if I can deal with that, if 255 00:13:29,600 --> 00:13:32,560 Speaker 1: I can get to it easy enough, is I can 256 00:13:32,640 --> 00:13:35,760 Speaker 1: be I don't have to let the car ingest. Again. 257 00:13:35,800 --> 00:13:39,400 Speaker 1: I'm using that word a lot of chemicals. Uh, you know, 258 00:13:39,440 --> 00:13:41,400 Speaker 1: it's funny. I'll be in another shop and I'll watch 259 00:13:41,440 --> 00:13:44,840 Speaker 1: somebody clean the throttle body, and I think the text 260 00:13:45,120 --> 00:13:48,640 Speaker 1: some of the texts think that the more cans they use, 261 00:13:48,720 --> 00:13:52,160 Speaker 1: the cleaner it must get. Where you can be just 262 00:13:52,240 --> 00:13:56,800 Speaker 1: as effective. We actually have wooden handled long que tips 263 00:13:57,280 --> 00:14:00,040 Speaker 1: in the shop where we'll give a little bit of 264 00:14:00,040 --> 00:14:05,600 Speaker 1: a sprits technical term sprits and just gently wipe it out, 265 00:14:05,840 --> 00:14:08,360 Speaker 1: not trying to get it wild and all over the place. 266 00:14:08,440 --> 00:14:12,000 Speaker 1: Because the other concern becomes with throttle body cleaners, even 267 00:14:12,000 --> 00:14:15,840 Speaker 1: though they say they're rated safe, you get it into 268 00:14:15,840 --> 00:14:18,120 Speaker 1: the throttle body too much. The O ring seals that 269 00:14:18,160 --> 00:14:21,000 Speaker 1: are on the ends of the shaft over time can 270 00:14:21,080 --> 00:14:25,320 Speaker 1: be affected. So here's a case where less is better 271 00:14:26,160 --> 00:14:33,400 Speaker 1: and sometimes enough too much is not good enough. Absolutely 272 00:14:33,600 --> 00:14:35,800 Speaker 1: sure all cars get the throttle body cleaning is part 273 00:14:35,800 --> 00:14:39,560 Speaker 1: of thermal maintenance. UM, it's it's throttle body. You know. 274 00:14:39,600 --> 00:14:43,800 Speaker 1: Throttle bodies being dirty are are a result of the 275 00:14:43,840 --> 00:14:46,680 Speaker 1: type of fuel. Um. Sometimes it has to do with 276 00:14:46,720 --> 00:14:49,480 Speaker 1: the extended oil change intervals that we're pushing cars through. 277 00:14:50,160 --> 00:14:52,720 Speaker 1: It also has to do with the design of the cars. 278 00:14:52,560 --> 00:14:58,120 Speaker 1: Although bloody going through there, right. And the other thing 279 00:14:58,160 --> 00:14:59,560 Speaker 1: to be aware of is we still have to we 280 00:14:59,600 --> 00:15:03,240 Speaker 1: still have problems with carbon deposits in cars today and 281 00:15:03,280 --> 00:15:05,640 Speaker 1: that's you know, it seems like carbon deposits and throttle 282 00:15:05,680 --> 00:15:08,640 Speaker 1: body cleaning go hand in hand, and you know, we've 283 00:15:08,640 --> 00:15:10,800 Speaker 1: got to be mindful of that. That's why it's so 284 00:15:10,840 --> 00:15:15,320 Speaker 1: important to clean fuel systems today and do fuel system cleaning. So, 285 00:15:15,680 --> 00:15:17,720 Speaker 1: you know, just saying it's all, it's all part of 286 00:15:17,720 --> 00:15:19,840 Speaker 1: the process. Let me go through their thing. You know, 287 00:15:19,880 --> 00:15:21,800 Speaker 1: I would think they're going to dedicate an hour to it, 288 00:15:22,200 --> 00:15:25,200 Speaker 1: do some basic diagnosis, maybe clean the throttle body. When 289 00:15:25,200 --> 00:15:27,320 Speaker 1: they do clean the throttle body, they are going to 290 00:15:27,400 --> 00:15:30,120 Speaker 1: have to do a throttle body or an idle relearned 291 00:15:30,120 --> 00:15:33,880 Speaker 1: reset and um, you know we'll go from there. Yeah 292 00:15:34,200 --> 00:15:37,040 Speaker 1: there using the Ross tech in which I won't eventually 293 00:15:37,040 --> 00:15:39,400 Speaker 1: get when I get my laptop up and running. And 294 00:15:39,520 --> 00:15:42,360 Speaker 1: that thing is awesome, that program. Yeah, oh yeah, absolutely, 295 00:15:42,520 --> 00:15:44,160 Speaker 1: I've got that in the shop as well. It's a 296 00:15:45,000 --> 00:15:47,320 Speaker 1: that is a that is a great tool. Yeah. So 297 00:15:47,440 --> 00:15:49,960 Speaker 1: well I'm gonna learn something. Yeah, that's right. And you 298 00:15:49,960 --> 00:15:51,480 Speaker 1: know what, Bob, You're never too old to learn in 299 00:15:51,520 --> 00:15:56,480 Speaker 1: this business. You're always you're you're always uh, you know, 300 00:15:56,640 --> 00:16:00,960 Speaker 1: you're always learning something. Um, you know, just uh, it's 301 00:16:01,000 --> 00:16:03,120 Speaker 1: just part of the process. So you know, and keep 302 00:16:03,120 --> 00:16:07,080 Speaker 1: in mind too that um, you know, you can have 303 00:16:07,440 --> 00:16:12,120 Speaker 1: problems with an intake manifold gasket on that you can have, um, 304 00:16:12,160 --> 00:16:13,680 Speaker 1: you know, a couple of things. Let them do their 305 00:16:13,680 --> 00:16:17,040 Speaker 1: diagnosis and see where it goes. Yeah, they just got 306 00:16:17,160 --> 00:16:19,200 Speaker 1: to smoke machine. So I'm only got to see one 307 00:16:19,240 --> 00:16:22,560 Speaker 1: work and I can't wait. Cool beans. All right, Bob, 308 00:16:22,600 --> 00:16:24,080 Speaker 1: you take good care of yourself and have a good 309 00:16:24,120 --> 00:16:28,000 Speaker 1: rest of the afternoon. You're very welcome. Um. Yeah, it's 310 00:16:28,040 --> 00:16:31,400 Speaker 1: you know, step by step diagnosis. That's uh, that's really 311 00:16:31,400 --> 00:16:33,400 Speaker 1: the case. That's really what we're looking for I want 312 00:16:33,400 --> 00:16:36,240 Speaker 1: to talk about an email before we take the pause 313 00:16:36,280 --> 00:16:40,360 Speaker 1: down around the bottom and um, it's it's a good 314 00:16:40,400 --> 00:16:42,640 Speaker 1: it's a good conversation to have with all of you. 315 00:16:43,080 --> 00:16:44,760 Speaker 1: This comes to us from Doug. Doug wrote me an 316 00:16:44,800 --> 00:16:48,640 Speaker 1: email this week. Hey, Ron, my girlfriend has a Lantra. 317 00:16:48,840 --> 00:16:50,800 Speaker 1: A couple of months ago, she was at a dead 318 00:16:50,800 --> 00:16:53,280 Speaker 1: stop getting to make a turn when she was rear 319 00:16:53,400 --> 00:16:55,960 Speaker 1: ended by a car going approximately thirty miles per hour. 320 00:16:56,000 --> 00:16:58,600 Speaker 1: The problem begins when she takes it to the dealership 321 00:16:58,600 --> 00:17:00,920 Speaker 1: where she purchased the car. New they were on the 322 00:17:00,960 --> 00:17:04,200 Speaker 1: preferred list for the insurance company. Prior to the accident, 323 00:17:04,320 --> 00:17:06,719 Speaker 1: there were no lights on. Everything worked as it should. 324 00:17:06,960 --> 00:17:09,240 Speaker 1: After the accident, the airbag light came on and the 325 00:17:09,240 --> 00:17:13,200 Speaker 1: backup screen for the backup camera started not to work occasionally. 326 00:17:13,840 --> 00:17:16,199 Speaker 1: The body shop had to report to the insurance company 327 00:17:16,280 --> 00:17:19,000 Speaker 1: what their scanner or computer told them about the airbag 328 00:17:19,119 --> 00:17:22,480 Speaker 1: light and the function of the backup camera prior to 329 00:17:22,520 --> 00:17:25,280 Speaker 1: the accident. Because the computer could not tell them exactly 330 00:17:25,280 --> 00:17:28,000 Speaker 1: when the light came on, et cetera. The insurance cosmon 331 00:17:28,040 --> 00:17:30,320 Speaker 1: huts are refusing to pay for the repairs. This is 332 00:17:30,359 --> 00:17:33,160 Speaker 1: a classic case of who to believe my girlfriend has 333 00:17:33,200 --> 00:17:35,399 Speaker 1: had all regular maintenance performed by this dealer and was 334 00:17:35,480 --> 00:17:37,719 Speaker 1: just in for service one month prior with no lights on. 335 00:17:38,200 --> 00:17:40,240 Speaker 1: How do you make a case to the insurance companies 336 00:17:40,520 --> 00:17:42,840 Speaker 1: so they take care of these things? That's extremely frustrating. 337 00:17:42,840 --> 00:17:45,480 Speaker 1: I have personally had something similar like this and found 338 00:17:45,480 --> 00:17:47,679 Speaker 1: myself trying to fight the insurance company and gave up 339 00:17:47,680 --> 00:17:51,800 Speaker 1: after six months. That Doug, I'll tell you what, Doug. 340 00:17:52,080 --> 00:17:54,840 Speaker 1: In your letter, You've got part of the answer. You 341 00:17:54,920 --> 00:17:56,880 Speaker 1: say that she had had the car in for service 342 00:17:56,920 --> 00:17:59,200 Speaker 1: one month prior and there were no lights on. If 343 00:17:59,200 --> 00:18:02,399 Speaker 1: there were nights on, they should have noted it. So 344 00:18:02,440 --> 00:18:04,000 Speaker 1: I think the benefit of the doubt has to go 345 00:18:04,040 --> 00:18:06,280 Speaker 1: to the girlfriend, to the vehicle owner here, and the 346 00:18:06,320 --> 00:18:09,840 Speaker 1: conversation with the insurance company has to be along the 347 00:18:09,880 --> 00:18:13,199 Speaker 1: lines of I have hired you because this is what 348 00:18:13,200 --> 00:18:17,320 Speaker 1: an insurance policy is. An insurance policy is a service contract, 349 00:18:18,000 --> 00:18:19,920 Speaker 1: all right. If you go down to the legal nitty 350 00:18:19,920 --> 00:18:22,480 Speaker 1: gritty of it, it seems that regardless of what state 351 00:18:22,520 --> 00:18:25,680 Speaker 1: you're in in this country of ours, an insurance policy 352 00:18:25,960 --> 00:18:30,040 Speaker 1: is a service contract. They are under contract to repair 353 00:18:30,080 --> 00:18:35,840 Speaker 1: that vehicle back to previous or pre accident condition. And 354 00:18:35,960 --> 00:18:39,240 Speaker 1: unless they've got documentation to show and support, they've got 355 00:18:39,240 --> 00:18:41,840 Speaker 1: to fix it. And it might take a lawyer, which 356 00:18:41,920 --> 00:18:44,480 Speaker 1: might take some time. It's an insurance company, But I 357 00:18:44,480 --> 00:18:47,159 Speaker 1: wonder who would defend them against defending them against defending 358 00:18:47,160 --> 00:18:49,760 Speaker 1: them to yourself. So one thing to keep in mind. 359 00:18:49,800 --> 00:18:52,280 Speaker 1: How about hey, guys, let's go find where the problem 360 00:18:52,400 --> 00:18:54,800 Speaker 1: is and then, depending upon what it is, will decide 361 00:18:54,840 --> 00:18:57,760 Speaker 1: who or what is really at fault. But to ignore it, Uh, 362 00:18:58,080 --> 00:18:59,920 Speaker 1: can't do it. I'm on an Adi in the guard doc. 363 00:19:00,240 --> 00:19:15,360 Speaker 1: We're back right after this. Don't go away. She's real. 364 00:19:15,560 --> 00:19:20,080 Speaker 1: Find my phone night, She's real, Find my phone, night, 365 00:19:20,400 --> 00:19:26,520 Speaker 1: my phone. Welcome back, Welcome back. We're on any in 366 00:19:26,520 --> 00:19:28,920 Speaker 1: the car doctor here. You know, when you're the guy 367 00:19:29,000 --> 00:19:32,040 Speaker 1: on radio, people want to talk to you. I've learned 368 00:19:32,040 --> 00:19:35,040 Speaker 1: that over the past twenty five years, and there's a 369 00:19:35,119 --> 00:19:37,679 Speaker 1: lot of different things that people want to talk to 370 00:19:37,680 --> 00:19:39,440 Speaker 1: you about. Sometimes it's related to the car. I was 371 00:19:39,480 --> 00:19:42,320 Speaker 1: having breakfast at the deli this morning and um having 372 00:19:42,320 --> 00:19:45,399 Speaker 1: a conversation with someone at the counter, and Roger, one 373 00:19:45,440 --> 00:19:47,240 Speaker 1: of the regulars that deli, came in. He wanted me 374 00:19:47,240 --> 00:19:50,560 Speaker 1: to come outside and see his model A and uh, 375 00:19:50,600 --> 00:19:52,160 Speaker 1: you know, just wanted to show it to him. It's 376 00:19:52,359 --> 00:19:55,280 Speaker 1: just it's that's my life, folks. Well, a couple of 377 00:19:55,280 --> 00:19:58,800 Speaker 1: months ago, I think it was back Midsummer, we received 378 00:19:58,800 --> 00:20:01,200 Speaker 1: the surprise package at the shop. It was about oh 379 00:20:01,359 --> 00:20:07,120 Speaker 1: yeah big and it was different custards in there, and 380 00:20:07,320 --> 00:20:09,840 Speaker 1: they came to us from David. Got David from Tipton, 381 00:20:09,880 --> 00:20:12,880 Speaker 1: Iowa and he is the owner of David's famous gourmet 382 00:20:12,960 --> 00:20:16,520 Speaker 1: frozen custard. And it was a really great letter. And 383 00:20:16,760 --> 00:20:18,399 Speaker 1: I've got to tell you that if you're just tuning 384 00:20:18,400 --> 00:20:20,400 Speaker 1: into the Car Doctor, yep, this is the Car Doctor 385 00:20:20,440 --> 00:20:22,920 Speaker 1: and I am Ron and Indian, and this next segment 386 00:20:23,240 --> 00:20:25,680 Speaker 1: really has nothing to do with cars. It's it's more 387 00:20:25,720 --> 00:20:29,480 Speaker 1: about what it takes to create a business. In the dedication, 388 00:20:29,520 --> 00:20:31,439 Speaker 1: we just thought it would be fun to talk to 389 00:20:31,520 --> 00:20:34,680 Speaker 1: somebody outside of the automotive arena and give him a 390 00:20:34,720 --> 00:20:36,760 Speaker 1: little bit of spotlight time because we think he's earned 391 00:20:36,800 --> 00:20:38,959 Speaker 1: it for the quality of the product that he's put 392 00:20:39,000 --> 00:20:41,320 Speaker 1: out and also his story because it's a great human 393 00:20:41,359 --> 00:20:43,240 Speaker 1: interest story. And that's the other thing The Car Doctor 394 00:20:43,280 --> 00:20:45,760 Speaker 1: and the Crew is all about, is the people that 395 00:20:45,880 --> 00:20:48,240 Speaker 1: make up this great country of ours. This this human 396 00:20:48,280 --> 00:20:51,320 Speaker 1: interest evolution that we've got going on. David, Welcome to 397 00:20:51,320 --> 00:20:56,680 Speaker 1: the Car Doctor, sir. All right, so let's let's see 398 00:20:56,960 --> 00:21:01,320 Speaker 1: um your your self admit I did You're not a 399 00:21:01,320 --> 00:21:05,800 Speaker 1: car guy? You say, I like cars. I like cars, 400 00:21:05,840 --> 00:21:08,120 Speaker 1: but I'm not in what you would call an enthusiast. 401 00:21:09,480 --> 00:21:11,560 Speaker 1: So I mean, I there are a lot of cars 402 00:21:11,560 --> 00:21:13,480 Speaker 1: that I would like to own, but I'm not a 403 00:21:14,040 --> 00:21:17,600 Speaker 1: I grew up on a farm, but I'm not a gearhead. Right, 404 00:21:17,880 --> 00:21:19,840 Speaker 1: So so you know, how does a car guy come 405 00:21:19,880 --> 00:21:24,080 Speaker 1: to listen to a car show? Is my first question. Well, 406 00:21:24,160 --> 00:21:27,280 Speaker 1: I travel a lot, especially on the weekends, doing samples, 407 00:21:28,200 --> 00:21:30,440 Speaker 1: and so I found you on the radio station out 408 00:21:30,440 --> 00:21:34,840 Speaker 1: a water, Whiowa k x L, and I was I mean, 409 00:21:34,920 --> 00:21:38,560 Speaker 1: I enjoyed car shows that some of them are really good, 410 00:21:38,600 --> 00:21:41,040 Speaker 1: some munch a really good. But the thing that always 411 00:21:41,000 --> 00:21:44,760 Speaker 1: struck me about yours was you always talked a lot 412 00:21:44,800 --> 00:21:48,000 Speaker 1: about quality. But the thing that always just astounded me 413 00:21:48,040 --> 00:21:50,920 Speaker 1: where somebody would call up as some screwball question about 414 00:21:50,920 --> 00:21:55,520 Speaker 1: it two thousand and four dots something or other, and 415 00:21:55,720 --> 00:21:58,080 Speaker 1: you would just know what it was. I remember once 416 00:21:58,359 --> 00:22:00,840 Speaker 1: somebody call up about some bizarres and you said, you know, 417 00:22:00,920 --> 00:22:03,160 Speaker 1: there's a there's a problem with the starter of those things, 418 00:22:03,160 --> 00:22:06,120 Speaker 1: and I think it's the purple and white water. And 419 00:22:06,280 --> 00:22:09,480 Speaker 1: then somebody called in about their battery was running down, 420 00:22:09,520 --> 00:22:11,280 Speaker 1: and you know, it sounds like maybe you need to 421 00:22:11,359 --> 00:22:15,200 Speaker 1: change your your cooling because that pension has the similar 422 00:22:15,240 --> 00:22:18,840 Speaker 1: metals and it might be creating the current. And I'm like, man, 423 00:22:18,880 --> 00:22:24,680 Speaker 1: this guy is you knows everything, which nobody nobody knows everything, 424 00:22:24,760 --> 00:22:27,800 Speaker 1: but well, you know, it's just thank you, David, and 425 00:22:27,840 --> 00:22:30,800 Speaker 1: I just you know, it's just I guess what. They 426 00:22:30,840 --> 00:22:33,000 Speaker 1: don't let me cut the lawn or hold any sharp 427 00:22:33,040 --> 00:22:35,640 Speaker 1: objects during the week because other than cars, I'm out 428 00:22:35,640 --> 00:22:39,920 Speaker 1: of luck. So's you know, And that's okay. I kind 429 00:22:39,920 --> 00:22:41,920 Speaker 1: of found my I think I found my niche. I 430 00:22:41,960 --> 00:22:44,280 Speaker 1: think i've i've i've I've figured out what God wanted 431 00:22:44,320 --> 00:22:47,920 Speaker 1: me to do while I was here. And you take that. 432 00:22:48,359 --> 00:22:50,360 Speaker 1: So when you take that, and let's segue into it. 433 00:22:50,600 --> 00:22:53,639 Speaker 1: This box shows up at the office and it's filled 434 00:22:53,680 --> 00:22:56,159 Speaker 1: with custard. So how does David you know, how did 435 00:22:56,200 --> 00:23:00,080 Speaker 1: David get into the custard business? Well? Well, first, the 436 00:23:00,119 --> 00:23:02,480 Speaker 1: way the box showed up because I'm I'm driving back 437 00:23:02,480 --> 00:23:05,320 Speaker 1: from Minneapolis one late one Sunday night, where I've been 438 00:23:05,359 --> 00:23:08,720 Speaker 1: given samples all weekend and I'm listening to your podcast 439 00:23:09,440 --> 00:23:11,200 Speaker 1: and I had at Don's on me. You know, I 440 00:23:11,240 --> 00:23:13,679 Speaker 1: spot quality all the time, and we make the highest 441 00:23:13,760 --> 00:23:18,600 Speaker 1: quality high scream in the world, so maybe he'd like 442 00:23:18,680 --> 00:23:21,680 Speaker 1: to have some quality from us. But how we got 443 00:23:21,760 --> 00:23:26,199 Speaker 1: started in this was I took my grandma's recipe this 444 00:23:26,359 --> 00:23:28,639 Speaker 1: is fifteen years ago, and the church kirkbook recipe of 445 00:23:28,680 --> 00:23:31,439 Speaker 1: the church I grew up in this little town in Iowa, 446 00:23:31,440 --> 00:23:33,879 Speaker 1: and they put them together and I still thought, you know, 447 00:23:34,160 --> 00:23:36,560 Speaker 1: they could be better. So I kind of tweaked it 448 00:23:36,600 --> 00:23:40,120 Speaker 1: and I made it better. And then I don't know, ten, ten, ten, 449 00:23:40,160 --> 00:23:42,840 Speaker 1: eleven years ago, a friend and I went to a 450 00:23:42,880 --> 00:23:47,400 Speaker 1: local shop five times one summer because like coffee ice cream, 451 00:23:47,480 --> 00:23:50,359 Speaker 1: and that's something they called a cup of Joel. Five 452 00:23:50,440 --> 00:23:52,160 Speaker 1: times and they were out of it. And the last 453 00:23:52,200 --> 00:23:54,960 Speaker 1: time the girl said, you know, that's especially they don't 454 00:23:54,960 --> 00:23:56,680 Speaker 1: make it that often, and I said, always it on 455 00:23:56,760 --> 00:24:00,879 Speaker 1: your menu, and she just kind of shrubbed and kissed 456 00:24:00,880 --> 00:24:02,560 Speaker 1: me off. I went over and I made my own. 457 00:24:03,200 --> 00:24:06,000 Speaker 1: Everybody who tasted it said, man, this is so good, 458 00:24:06,040 --> 00:24:09,240 Speaker 1: you should sell it. Do I eat Dutch chocolate. And man, 459 00:24:09,240 --> 00:24:11,639 Speaker 1: this is so good you should sell it. Don't need 460 00:24:11,680 --> 00:24:15,240 Speaker 1: to straw strawberry. But I'm going to send you something 461 00:24:15,359 --> 00:24:17,280 Speaker 1: I want to I want to listen. Let's cut to 462 00:24:17,280 --> 00:24:19,359 Speaker 1: the chase. I want to be the test pilot for that. 463 00:24:19,760 --> 00:24:22,640 Speaker 1: And Tom Ray's got his nose pressed up against the glass. 464 00:24:22,680 --> 00:24:26,679 Speaker 1: Tom's a strawberry fanatical also, um, and that's the you know, 465 00:24:26,760 --> 00:24:29,959 Speaker 1: that's the unique thing that we experienced with the cut. Now, 466 00:24:30,000 --> 00:24:32,160 Speaker 1: is it custard or ice cream? Let's get this part 467 00:24:32,160 --> 00:24:35,560 Speaker 1: of it's custard. But to be a custard you have 468 00:24:35,600 --> 00:24:39,080 Speaker 1: to be ice cream first. The difference cream custard and 469 00:24:39,160 --> 00:24:42,000 Speaker 1: ice cream is the amount of egg yolks. Okay, so 470 00:24:42,080 --> 00:24:44,320 Speaker 1: to be to be ice cream, you have to have 471 00:24:44,359 --> 00:24:48,359 Speaker 1: ten percent better fat. We have twenty six percent better fat, 472 00:24:48,400 --> 00:24:50,679 Speaker 1: which no one in the ice cream ministry thinks you 473 00:24:50,680 --> 00:24:53,160 Speaker 1: can make. But since I don't come under the ice 474 00:24:53,200 --> 00:24:55,879 Speaker 1: cream industry, I don't know any better. Right then we 475 00:24:55,920 --> 00:24:58,199 Speaker 1: have we have four percent egg yolk solids, which is 476 00:24:58,600 --> 00:25:01,000 Speaker 1: two and a half time to half have to be accustody, 477 00:25:02,000 --> 00:25:04,119 Speaker 1: but we do it because we want to make the 478 00:25:04,160 --> 00:25:07,280 Speaker 1: best right. Oh, and I gotta tell you it was 479 00:25:07,320 --> 00:25:12,080 Speaker 1: the best. It was. It was really amazing, um, how smooth, 480 00:25:12,160 --> 00:25:16,840 Speaker 1: and you know, the flavor was there and the texture 481 00:25:17,000 --> 00:25:19,440 Speaker 1: was there, and you just you just didn't want to 482 00:25:19,440 --> 00:25:21,119 Speaker 1: stop eating it, which I have to tell you it 483 00:25:21,240 --> 00:25:23,560 Speaker 1: is on weight Watchers, right it is. How many points 484 00:25:23,600 --> 00:25:26,960 Speaker 1: is it? I'm listening to this melting up points in 485 00:25:27,000 --> 00:25:31,280 Speaker 1: my head going uh um, but it is. It's it's 486 00:25:31,359 --> 00:25:35,280 Speaker 1: great product, it really is, and it just kind of 487 00:25:35,280 --> 00:25:38,040 Speaker 1: turned our heads a little bit. Well. The nice thing 488 00:25:38,119 --> 00:25:39,600 Speaker 1: is you don't have to eat a lot of it 489 00:25:39,600 --> 00:25:45,120 Speaker 1: to be satisfied. Right, Oh that's true. Yeah, yeah, that's good. 490 00:25:45,160 --> 00:25:46,840 Speaker 1: I like that happy in a hurry because it did 491 00:25:47,359 --> 00:25:50,760 Speaker 1: you felt satisfied. It was really nice on on the 492 00:25:50,840 --> 00:25:53,119 Speaker 1: on the hot summer nights, just to have a little 493 00:25:53,160 --> 00:25:55,240 Speaker 1: taste and kind of work your way through the container. 494 00:25:55,880 --> 00:25:59,040 Speaker 1: But you know, but I always I always believed that 495 00:25:59,080 --> 00:26:02,320 Speaker 1: if you if you made the best product or delivered 496 00:26:02,359 --> 00:26:04,439 Speaker 1: the best service in the world, and you did it 497 00:26:04,480 --> 00:26:08,240 Speaker 1: at a fair price of the reasonable profit, my theory 498 00:26:08,400 --> 00:26:11,920 Speaker 1: was you'd be successful. Right. So that's that's what we 499 00:26:12,000 --> 00:26:14,040 Speaker 1: try to do. For those of you just tuning in, Yeah, 500 00:26:14,080 --> 00:26:16,600 Speaker 1: this is the car doctor we're talking to. Uh. David 501 00:26:16,640 --> 00:26:19,679 Speaker 1: got from tip Ton, Iowa David's famous gourmet frozen custard. 502 00:26:20,160 --> 00:26:21,840 Speaker 1: So you're not crazy. This is a car show, but 503 00:26:21,880 --> 00:26:23,359 Speaker 1: we're taking a little bit of break from that for 504 00:26:23,560 --> 00:26:27,159 Speaker 1: something a little different today. David. Um, there's a story 505 00:26:27,240 --> 00:26:30,280 Speaker 1: behind the story about how you got started an ice cream. 506 00:26:30,280 --> 00:26:34,919 Speaker 1: Would you like to talk about it? Sure? Um. I 507 00:26:34,960 --> 00:26:37,159 Speaker 1: got tired of everybody saying this is so good, we 508 00:26:37,200 --> 00:26:39,919 Speaker 1: should sell it, so so I decided, I mean, I'm 509 00:26:39,960 --> 00:26:42,000 Speaker 1: a stockbroker for thirty five years, and I thought, well, 510 00:26:42,040 --> 00:26:44,920 Speaker 1: you know that would be fun, a lot better being 511 00:26:44,960 --> 00:26:49,399 Speaker 1: a stockbrokers at which would call fun. But my my 512 00:26:49,440 --> 00:26:51,200 Speaker 1: oldest son is in law school and he said he 513 00:26:51,240 --> 00:26:53,840 Speaker 1: would it be a lawyer. And and my my third 514 00:26:53,880 --> 00:26:57,119 Speaker 1: son was in the Marie every time, sorry was a 515 00:26:57,280 --> 00:27:01,080 Speaker 1: sub mariner, and you can sort of wanted to be involved. 516 00:27:01,200 --> 00:27:04,879 Speaker 1: My second son lived in Savannah, Georgia and stationed a 517 00:27:06,280 --> 00:27:09,120 Speaker 1: a a air base that we talked about him having 518 00:27:09,119 --> 00:27:11,879 Speaker 1: the only shop in the country and then call it 519 00:27:11,880 --> 00:27:16,840 Speaker 1: on Purstreet stores in the East Coast. So I thought, well, 520 00:27:16,880 --> 00:27:18,640 Speaker 1: we should move ahead with this thing, and even moved 521 00:27:18,640 --> 00:27:22,040 Speaker 1: to Fairbanks, Alaska, and I thought, well, you know, I mean, 522 00:27:22,080 --> 00:27:23,800 Speaker 1: I'm not in such a big hurry because he's gonna 523 00:27:23,840 --> 00:27:27,880 Speaker 1: be there a while. Well two and act years ago, 524 00:27:27,920 --> 00:27:30,280 Speaker 1: he called me up and and this is something that 525 00:27:30,320 --> 00:27:34,880 Speaker 1: we we thought it would be fun to do someday. Um, 526 00:27:35,080 --> 00:27:37,399 Speaker 1: he called me up and he and he went and 527 00:27:37,440 --> 00:27:39,399 Speaker 1: off I would keep his dogs because he was moving 528 00:27:39,400 --> 00:27:42,679 Speaker 1: back to Savannah to find the place to live. And 529 00:27:42,760 --> 00:27:45,439 Speaker 1: I said absolutely. We got off the phone and I thought, well, 530 00:27:45,480 --> 00:27:47,120 Speaker 1: I'm gonna have to hurry up with his ice cream. 531 00:27:47,160 --> 00:27:51,800 Speaker 1: I think if he's going back to Savannah. Four days later, 532 00:27:51,840 --> 00:27:59,520 Speaker 1: he died of undiagnosed cornary artery disease. So I knew 533 00:27:59,560 --> 00:28:03,399 Speaker 1: then that I had to do it. Yeah, there's a 534 00:28:03,440 --> 00:28:07,119 Speaker 1: reason for everything, right, Yeah. I mean I had to 535 00:28:07,160 --> 00:28:10,919 Speaker 1: do it for my other kids too, but you know, 536 00:28:10,960 --> 00:28:14,320 Speaker 1: they were still here and so there was no urgency. 537 00:28:14,520 --> 00:28:18,200 Speaker 1: But now there's urgency. So yeah, you know. It's it's funny. 538 00:28:18,200 --> 00:28:21,080 Speaker 1: We we we go through life and we kind of 539 00:28:21,240 --> 00:28:22,760 Speaker 1: we we we sort of take some of the things 540 00:28:22,840 --> 00:28:25,399 Speaker 1: for granted, and then we figure out what it is 541 00:28:25,440 --> 00:28:27,800 Speaker 1: we need to do and you gotta hurry up. You 542 00:28:27,800 --> 00:28:31,439 Speaker 1: gotta hurry up and do it right exactly. We started 543 00:28:31,560 --> 00:28:35,960 Speaker 1: last year in six stores in Iowa and now we're 544 00:28:36,000 --> 00:28:40,480 Speaker 1: in about two stores in eight states. Wow. Great, great. 545 00:28:40,640 --> 00:28:43,560 Speaker 1: We had to build our own plant because everybody in 546 00:28:43,560 --> 00:28:46,760 Speaker 1: the extream business that you can't do what you do. Well. Listen, 547 00:28:47,080 --> 00:28:49,200 Speaker 1: remember my high school little shop teacher says I never 548 00:28:49,240 --> 00:28:51,760 Speaker 1: amount to anything in the car business. I'm just out 549 00:28:51,760 --> 00:28:54,640 Speaker 1: here proving him wrong every day. Hey, hey, David, is 550 00:28:54,640 --> 00:28:56,520 Speaker 1: there is there a website? Because I know we're gonna 551 00:28:56,560 --> 00:28:58,560 Speaker 1: get calls from the listenership. Where can they find out 552 00:28:58,560 --> 00:29:03,920 Speaker 1: more information about David's famous frozen custard? Our our website 553 00:29:04,000 --> 00:29:10,600 Speaker 1: is david Famous dot com? Our Facebook pages, Facebook dot com, 554 00:29:10,680 --> 00:29:17,840 Speaker 1: slash David's Famous on Twitter. We're at David's Famous. Um yeah, 555 00:29:18,200 --> 00:29:21,080 Speaker 1: find our website. Send us an email. Cool, Hey David, 556 00:29:21,120 --> 00:29:23,640 Speaker 1: you're famous. We appreciate everything you guys do. And uh, 557 00:29:24,000 --> 00:29:26,160 Speaker 1: it's great to talk to somebody with such dedication to 558 00:29:26,240 --> 00:29:30,440 Speaker 1: a craft. And we were sure hopefully one of these 559 00:29:30,520 --> 00:29:33,200 Speaker 1: days soon we'll be on the East Coast and you 560 00:29:33,240 --> 00:29:35,640 Speaker 1: come to New Jersey. We'll we'll help you open the store, 561 00:29:35,640 --> 00:29:40,880 Speaker 1: will do a remote. Yeah, well we big in Jersey, aren't. 562 00:29:41,040 --> 00:29:43,080 Speaker 1: Oh yeah. A matter of fact, my daughter loves WAHWAF. 563 00:29:43,200 --> 00:29:44,959 Speaker 1: She finds out we're going to Wawa to open him 564 00:29:45,000 --> 00:29:47,320 Speaker 1: up for David's Custer. She'll she'll get out of grad 565 00:29:47,320 --> 00:29:48,960 Speaker 1: school just to come out to the wah wah. That'll 566 00:29:49,000 --> 00:29:52,080 Speaker 1: be a whole another store. So I got to look 567 00:29:52,120 --> 00:29:53,960 Speaker 1: forward to it, all right, You take good care of David. 568 00:29:53,960 --> 00:29:55,440 Speaker 1: I gotta go to the Clock's gonna take me. I'm 569 00:29:55,520 --> 00:29:57,680 Speaker 1: on Annie in the car doctor, something just for fun. 570 00:29:57,880 --> 00:30:25,440 Speaker 1: We're back right after this. Welcome back any of the 571 00:30:25,440 --> 00:30:28,240 Speaker 1: car doctor. I want to thank uh Doug. David got 572 00:30:28,240 --> 00:30:31,160 Speaker 1: from Tipton, Iowa. Once again. David's famous score made David's 573 00:30:31,160 --> 00:30:34,080 Speaker 1: famous dot com. Um just a fun conversation, and we're 574 00:30:34,120 --> 00:30:35,920 Speaker 1: glad to hear there's somebody out there so dedicated to 575 00:30:35,960 --> 00:30:38,160 Speaker 1: the craft. Let's get over and talk to Doug Charleston, 576 00:30:38,200 --> 00:30:40,840 Speaker 1: West Virginia day. You know, Doug, I think I just 577 00:30:40,880 --> 00:30:42,680 Speaker 1: answered this question as an email. I thought it was 578 00:30:42,720 --> 00:30:45,320 Speaker 1: such a great topic. I'm glad you called in to 579 00:30:45,400 --> 00:30:47,840 Speaker 1: talk about it. Let's recount. Tell us a little bit 580 00:30:47,840 --> 00:30:53,240 Speaker 1: about this and some of the problems you're having. Uh. Yes, 581 00:30:54,000 --> 00:30:59,000 Speaker 1: actually it's my girlfriend's car. But um, about two months 582 00:30:59,040 --> 00:31:03,400 Speaker 1: ago she got rear or ended. She was stopped getting 583 00:31:03,440 --> 00:31:08,040 Speaker 1: ready to make a turn. And a teenager rear ended her. 584 00:31:08,680 --> 00:31:11,840 Speaker 1: He didn't even have time to hit his brakes. Um, 585 00:31:11,840 --> 00:31:17,000 Speaker 1: probably going about thirty miles and high. So anyway, Um, 586 00:31:17,200 --> 00:31:19,080 Speaker 1: she goes to take it to the shop to get 587 00:31:19,080 --> 00:31:24,640 Speaker 1: it fixed. Of course, Um, you know there's no question 588 00:31:24,680 --> 00:31:28,480 Speaker 1: about the body damage. But the airbag light came on, 589 00:31:29,120 --> 00:31:33,560 Speaker 1: and also the backup camera well sudden or well sometimes 590 00:31:33,880 --> 00:31:37,920 Speaker 1: it doesn't work, so it works intermittently and uh so 591 00:31:37,960 --> 00:31:41,600 Speaker 1: it came down to the insurance company h whether or 592 00:31:41,600 --> 00:31:44,880 Speaker 1: not to pay for this airbag light h to get 593 00:31:44,880 --> 00:31:49,080 Speaker 1: it fixed, and the insurance company denied it because the 594 00:31:49,120 --> 00:31:54,280 Speaker 1: computer didn't register when the light came on. So let's 595 00:31:54,280 --> 00:31:57,400 Speaker 1: back up a second. When she got rear ended, did 596 00:31:57,400 --> 00:32:01,880 Speaker 1: the air bigs deploy in the car? Nut at thirty 597 00:32:01,880 --> 00:32:06,840 Speaker 1: miles an hour? And that's an estimate because the speed 598 00:32:06,880 --> 00:32:09,960 Speaker 1: limit is thirty miles an hour Um, And she was 599 00:32:10,000 --> 00:32:13,600 Speaker 1: at a dead stop making a turn and a teenager 600 00:32:13,680 --> 00:32:15,640 Speaker 1: didn't hit his brake, so I mean he could have 601 00:32:15,640 --> 00:32:19,080 Speaker 1: been going twenty Well, but you know air bags are 602 00:32:19,080 --> 00:32:22,480 Speaker 1: supposed to deploy anytime of collision with an impact over 603 00:32:22,560 --> 00:32:27,640 Speaker 1: seven miles an hour. Yeah, it was definitely. So my 604 00:32:27,800 --> 00:32:30,080 Speaker 1: point is, if the air base. None of the air 605 00:32:30,120 --> 00:32:35,600 Speaker 1: bags in the car deployed there then either. I mean, 606 00:32:35,640 --> 00:32:37,840 Speaker 1: I guess it can happen, but it just seems odd 607 00:32:37,880 --> 00:32:40,480 Speaker 1: to me. It seems like and I'm not doubting. I'm 608 00:32:40,520 --> 00:32:43,120 Speaker 1: not doubting you, Doug. I'm trying to make the argument 609 00:32:43,240 --> 00:32:47,840 Speaker 1: for why they should repair it in that if the 610 00:32:47,880 --> 00:32:50,520 Speaker 1: airbag didn't deploy, it sounds like the system wasn't working 611 00:32:51,680 --> 00:32:56,520 Speaker 1: before the accident. You may be right. I mean, she 612 00:32:56,920 --> 00:33:00,040 Speaker 1: it's got uh. I think she's got ninety thousand. I 613 00:33:00,160 --> 00:33:02,480 Speaker 1: was on it now, and but she's had all the 614 00:33:02,480 --> 00:33:07,360 Speaker 1: regular maintenance done, actually done at the dealership. Take it 615 00:33:07,440 --> 00:33:10,600 Speaker 1: back and get I'll tell you what, Doug, Sit tight, 616 00:33:10,680 --> 00:33:12,480 Speaker 1: let me pull over and take a pause. But sit 617 00:33:12,560 --> 00:33:13,880 Speaker 1: right where you are. We'll finish this up when I 618 00:33:13,880 --> 00:33:15,960 Speaker 1: get back. I'm needing the car doctor. We'll be back 619 00:33:16,080 --> 00:33:44,400 Speaker 1: right after this. Welcome back. We're don't needing the car doctor. 620 00:33:44,440 --> 00:33:46,600 Speaker 1: We're talking to Doug and Charleston. Wist Virginia. Doug, you're 621 00:33:46,600 --> 00:33:51,560 Speaker 1: still there, so you know. Part of the conversation is 622 00:33:52,160 --> 00:33:54,320 Speaker 1: why didn't the air bags deploy? And I guess they 623 00:33:54,320 --> 00:33:57,520 Speaker 1: can make an argument that that's why they're not covering 624 00:33:57,520 --> 00:34:00,600 Speaker 1: it because the air bags were not working. Riot remember, 625 00:34:00,640 --> 00:34:03,200 Speaker 1: anytime an airbag light is on, that means there's a 626 00:34:03,200 --> 00:34:06,280 Speaker 1: defect in the system and the system won't work. So 627 00:34:06,400 --> 00:34:08,839 Speaker 1: let's let's play it out that. Yeah, you know, your 628 00:34:08,840 --> 00:34:12,120 Speaker 1: girlfriends giving us the straight skinny as she remembers it, 629 00:34:12,200 --> 00:34:14,600 Speaker 1: that the airbag light wasn't on and that they just 630 00:34:14,640 --> 00:34:17,839 Speaker 1: didn't deploy because sometimes they just don't depending upon how 631 00:34:17,840 --> 00:34:21,359 Speaker 1: the impact occurred. But now the backup cameras not working, right, 632 00:34:22,760 --> 00:34:26,520 Speaker 1: That's that's the other part of this conversation. Has anybody 633 00:34:26,800 --> 00:34:29,799 Speaker 1: you know the fact that they're saying, well, the code, 634 00:34:29,840 --> 00:34:31,759 Speaker 1: there's codes in the system, or there's no codes in 635 00:34:31,760 --> 00:34:33,840 Speaker 1: the system to support whether it was before or after. 636 00:34:34,360 --> 00:34:37,000 Speaker 1: Scan tools won't do that. You know, if it's a 637 00:34:37,239 --> 00:34:39,359 Speaker 1: is it a history code or a hard fault. If 638 00:34:39,360 --> 00:34:41,839 Speaker 1: it's a hard fault, it's present now. But the only 639 00:34:41,880 --> 00:34:43,440 Speaker 1: way they would know that for sure is if they 640 00:34:43,480 --> 00:34:46,960 Speaker 1: saw it prior to the accident. And in my opinion, 641 00:34:47,560 --> 00:34:50,040 Speaker 1: every time I've seen a car going to at least 642 00:34:50,040 --> 00:34:53,319 Speaker 1: a dealership, if not a competent independent repair shop. You 643 00:34:53,320 --> 00:34:55,360 Speaker 1: said your girlfriend's car was in there a month prior, 644 00:34:56,360 --> 00:35:00,839 Speaker 1: and there's no there's there's no documentation on her documentation 645 00:35:00,920 --> 00:35:05,600 Speaker 1: that says airbag light on and backup camera not working. Correct. 646 00:35:07,520 --> 00:35:11,160 Speaker 1: So you know, listen, repair shops, if they're nothing else, 647 00:35:12,120 --> 00:35:15,040 Speaker 1: they're all looking to make a buck. All right, let's beat, 648 00:35:15,120 --> 00:35:16,799 Speaker 1: let's all cut to the chase. We all know why 649 00:35:16,840 --> 00:35:19,759 Speaker 1: we're here, and repair shops are looking for work all 650 00:35:19,760 --> 00:35:23,440 Speaker 1: the time. And if if somebody comes into my shop 651 00:35:23,520 --> 00:35:25,880 Speaker 1: and the airbag lights on, it gets noted on the 652 00:35:25,880 --> 00:35:28,960 Speaker 1: ticket for two reasons. Number one, I'm trying to sell you, Hey, 653 00:35:29,000 --> 00:35:31,680 Speaker 1: let me fix the airbag. Number two, I'm trying to 654 00:35:31,719 --> 00:35:34,520 Speaker 1: cover my tail because if that car comes back in 655 00:35:34,560 --> 00:35:36,480 Speaker 1: a week and ron the airbag light came on right 656 00:35:36,480 --> 00:35:38,759 Speaker 1: after you change the oil, No it didn't, because it's 657 00:35:38,800 --> 00:35:41,040 Speaker 1: documented right here. It was on when you picked up 658 00:35:41,040 --> 00:35:45,080 Speaker 1: the car, and it sort of ends the argument. So, 659 00:35:45,719 --> 00:35:47,960 Speaker 1: you know, I think somebody's got to go to the 660 00:35:48,000 --> 00:35:51,640 Speaker 1: Hyundai dealer and start the conversation there. Hey, guys, if 661 00:35:51,640 --> 00:35:53,799 Speaker 1: this were you, how does this look to you? Put 662 00:35:53,840 --> 00:35:56,680 Speaker 1: yourself in my shoes? All right, I'm not trying to 663 00:35:56,680 --> 00:35:58,520 Speaker 1: be a pain in the neck, but think about it 664 00:35:58,560 --> 00:36:01,480 Speaker 1: from that perspective and then ask him to diagnose it. 665 00:36:01,880 --> 00:36:03,880 Speaker 1: If the problem is a module in the front of 666 00:36:03,880 --> 00:36:06,360 Speaker 1: the car, and then I don't think it's accident related. 667 00:36:06,680 --> 00:36:09,440 Speaker 1: But if the if the problem is a wire in 668 00:36:09,480 --> 00:36:11,719 Speaker 1: the rear of the car that got jammed up in 669 00:36:11,719 --> 00:36:14,680 Speaker 1: the connection or damaged as a result of the accident, 670 00:36:15,160 --> 00:36:16,560 Speaker 1: now I think you've got a case to go back 671 00:36:16,600 --> 00:36:19,120 Speaker 1: to the insurance company and talk to them. Always talk 672 00:36:19,200 --> 00:36:23,040 Speaker 1: from a practical point of knowledge rather than emotion. Talk 673 00:36:23,080 --> 00:36:24,839 Speaker 1: to him, see what they say, and let us know. Doug, 674 00:36:24,880 --> 00:36:26,440 Speaker 1: I'm sorry, the clock is gonna take me. I've got 675 00:36:26,440 --> 00:36:27,840 Speaker 1: to get out of the hour. I'm not anating in 676 00:36:27,880 --> 00:36:30,320 Speaker 1: the car. Doctor. The mechanics turn expensive. They're placeless.