1 00:00:00,160 --> 00:00:02,880 Speaker 1: One eight hundred d ui away now offering free remote 2 00:00:02,880 --> 00:00:06,280 Speaker 1: consultations by phone or video conference for any criminal offense. 3 00:00:06,360 --> 00:00:08,960 Speaker 1: Trust Brooke, Jeffrey and Jose's friends with a free remote 4 00:00:09,000 --> 00:00:12,159 Speaker 1: consultation from Bradley Johnson Lawyers. Visit one eight hundred d 5 00:00:12,200 --> 00:00:17,400 Speaker 1: Uyowa dot com or call away. In the last few years, 6 00:00:17,400 --> 00:00:20,600 Speaker 1: headlines and videos have been popping up everywhere of people 7 00:00:21,079 --> 00:00:27,480 Speaker 1: freaking out over bad customer service, throwing fits, throwing burritos, 8 00:00:27,520 --> 00:00:31,120 Speaker 1: just going crazy over the slightest inconvenience to their day 9 00:00:31,520 --> 00:00:33,880 Speaker 1: of growing. Has it always happened? We just didn't catch 10 00:00:33,880 --> 00:00:35,800 Speaker 1: it on video prior to this, you know what I mean? 11 00:00:35,880 --> 00:00:37,560 Speaker 1: Like did we not see it? Is that what was 12 00:00:37,600 --> 00:00:41,280 Speaker 1: going on cameras on our phones really have changed media. 13 00:00:41,479 --> 00:00:44,680 Speaker 1: But what happens when someone has a legit complaint and 14 00:00:44,720 --> 00:00:48,040 Speaker 1: they're really nice and polite about it, Like one woman 15 00:00:48,040 --> 00:00:50,720 Speaker 1: who just wanted to say, you should probably not allow 16 00:00:50,760 --> 00:00:53,519 Speaker 1: bicycles inside the coffee shop because they get mud everywhere. 17 00:00:53,720 --> 00:00:57,360 Speaker 1: Well that's a logical. Now that aggressive over the top 18 00:00:57,440 --> 00:01:09,720 Speaker 1: attitude with me in your phone tap right now the twenties. Hello, Hi, 19 00:01:09,800 --> 00:01:12,280 Speaker 1: my name is Taco Charlton. I'm the manager here at 20 00:01:12,440 --> 00:01:16,600 Speaker 1: his coffee. Oh hi, how are you. I'm good. Thank 21 00:01:16,640 --> 00:01:19,040 Speaker 1: you for asking. I am calling them because apparently there 22 00:01:19,120 --> 00:01:22,000 Speaker 1: was an incident at our location on James Street between 23 00:01:22,000 --> 00:01:25,120 Speaker 1: you and another patron. Oh no, I want to follow up. 24 00:01:25,800 --> 00:01:27,840 Speaker 1: I wouldn't call it an incident. I just got a 25 00:01:27,840 --> 00:01:29,800 Speaker 1: message because I thought, man, it's I should be aware 26 00:01:29,800 --> 00:01:35,120 Speaker 1: of what happened. Oh okay, okay, maybe we need to 27 00:01:35,160 --> 00:01:38,520 Speaker 1: lower our voice a little bit. But I didn't. I 28 00:01:38,520 --> 00:01:42,880 Speaker 1: didn't raise my voice. Oh wow. I did not realize 29 00:01:42,920 --> 00:01:47,240 Speaker 1: the call was going to be like this. I'm talking normal. 30 00:01:47,600 --> 00:01:50,120 Speaker 1: You're acting like I'm freaking out. Well, oh the F 31 00:01:50,320 --> 00:01:54,960 Speaker 1: word the word I said, freaking out. They're okay, you 32 00:01:55,000 --> 00:01:58,600 Speaker 1: don't have to yell it at me again. I'm trying 33 00:01:58,640 --> 00:02:01,440 Speaker 1: to help you. I'm sorry, like I really don't know 34 00:02:01,480 --> 00:02:03,880 Speaker 1: what's going on. I'm not yelling. Like you're the only 35 00:02:03,920 --> 00:02:06,560 Speaker 1: person that's yelling right now. Okay, you know what, Let's 36 00:02:06,600 --> 00:02:12,840 Speaker 1: put all that unpleasantness from earlier on aside. Unpleasantness. Man, again, 37 00:02:13,040 --> 00:02:15,360 Speaker 1: the pushpack that I'm getting from you here, it's making 38 00:02:15,360 --> 00:02:19,080 Speaker 1: this very difficult. I'm talking to you in a normal voice. 39 00:02:19,120 --> 00:02:22,560 Speaker 1: I haven't even told you my complaint. Okay, yes, the complaint. 40 00:02:22,560 --> 00:02:24,799 Speaker 1: That's exactly what I'd like to get to here. So 41 00:02:24,919 --> 00:02:29,400 Speaker 1: if you please, as calmly as possible try and describe 42 00:02:29,400 --> 00:02:32,239 Speaker 1: what happened, and if you could leave out the expletives, 43 00:02:32,280 --> 00:02:35,560 Speaker 1: that would be wonderful. Oh my god. Okay, if we 44 00:02:35,560 --> 00:02:39,000 Speaker 1: could get rid of the sarcasm too. Okay, you know 45 00:02:39,040 --> 00:02:41,360 Speaker 1: what what, I'm just gonna whisper it to you so 46 00:02:41,480 --> 00:02:46,880 Speaker 1: you don't think I'm freaking out. Fine, go ahead. Yesterday 47 00:02:47,560 --> 00:02:50,560 Speaker 1: I was in line and there was a male cyclist. 48 00:02:50,680 --> 00:02:53,160 Speaker 1: It's still too loud, if you could just take it 49 00:02:53,200 --> 00:02:58,440 Speaker 1: down a few notches. Oh, yesterday there was a male 50 00:02:58,520 --> 00:03:02,800 Speaker 1: cyclist in line with this bicycle. That was very pleasant 51 00:03:02,800 --> 00:03:06,760 Speaker 1: and gentle. I enjoyed anything. If you're wondering about the cyclist, 52 00:03:06,880 --> 00:03:09,200 Speaker 1: I already checked the hospitals. There were no reports of 53 00:03:09,200 --> 00:03:12,680 Speaker 1: any of them passing away. What well, I'm assuming that 54 00:03:12,720 --> 00:03:15,880 Speaker 1: you attacked him on the way out of the store. No, No, 55 00:03:16,000 --> 00:03:18,400 Speaker 1: that never happened. What are you talking about? Did you 56 00:03:18,400 --> 00:03:20,880 Speaker 1: get someone else to attack him for you? Oh my gosh, 57 00:03:20,919 --> 00:03:23,280 Speaker 1: I don't understand what's going on here. We just considering 58 00:03:23,280 --> 00:03:26,000 Speaker 1: you're the rogue attitude that you've been displaying with me 59 00:03:26,120 --> 00:03:29,720 Speaker 1: right now, the natural assumption. I haven't told you anything. 60 00:03:29,919 --> 00:03:32,320 Speaker 1: I just said that there was a cyclist standing in line, 61 00:03:32,480 --> 00:03:35,640 Speaker 1: whoa in front of me? Excuse are you threatening my life? 62 00:03:37,440 --> 00:03:40,560 Speaker 1: The same conversation, Oh so now I don't speak English 63 00:03:41,760 --> 00:03:44,760 Speaker 1: my heritage. Now, No, I haven't said anything like that. 64 00:03:45,720 --> 00:03:47,120 Speaker 1: You want to tell me to go back where I 65 00:03:47,160 --> 00:03:50,040 Speaker 1: came from? What? Because I'll have you know I was 66 00:03:50,080 --> 00:03:53,360 Speaker 1: born right here on the floor of this coffee shop. Now, 67 00:03:54,280 --> 00:03:57,280 Speaker 1: Oh my god, is that okay with you? I don't 68 00:03:57,280 --> 00:03:59,160 Speaker 1: even know what to say to you right now. Well, 69 00:03:59,240 --> 00:04:01,040 Speaker 1: luckily I know what to say to you, because I've 70 00:04:01,080 --> 00:04:04,400 Speaker 1: made my decision. You officially have a lifetime ban from 71 00:04:04,440 --> 00:04:07,560 Speaker 1: all of our locations. What we're gonna put your picture 72 00:04:07,600 --> 00:04:10,760 Speaker 1: posted up in all of our windows. Oh, you can't 73 00:04:10,840 --> 00:04:15,560 Speaker 1: do that. It's done, And if you dare set foot 74 00:04:15,640 --> 00:04:19,760 Speaker 1: in one of the establishments, you will be subject to arrest. Sorry, 75 00:04:19,760 --> 00:04:22,320 Speaker 1: I haven't even said my complaint. I never attacked you 76 00:04:22,440 --> 00:04:25,719 Speaker 1: or yelled at anyone any one. Last thing that I 77 00:04:25,760 --> 00:04:27,880 Speaker 1: forgot to tell you is that this is a phone 78 00:04:27,880 --> 00:04:29,680 Speaker 1: tap and it's being recorded, and it's going to be 79 00:04:29,720 --> 00:04:32,160 Speaker 1: played all over the country on every affiliate. Brooke and 80 00:04:32,240 --> 00:04:35,559 Speaker 1: Jeffrey has I want you to know that, oh my god, 81 00:04:35,640 --> 00:04:38,880 Speaker 1: what I'm not the real manager at the coffee shop. 82 00:04:39,160 --> 00:04:41,239 Speaker 1: My name is jeff from Brooke and Jeffrey in the Morning. 83 00:04:41,600 --> 00:04:43,400 Speaker 1: Your roommate Liz just set you up for a prank 84 00:04:43,400 --> 00:04:48,000 Speaker 1: phone call. Liz said that you complained to the coffee 85 00:04:48,000 --> 00:04:50,280 Speaker 1: shop and ask the manager to call you about some 86 00:04:50,279 --> 00:04:56,440 Speaker 1: cyclists that was in the store. I did. They were everywhere. 87 00:04:57,640 --> 00:05:01,920 Speaker 1: The B word now I'm gonna heard. And that's why 88 00:05:01,960 --> 00:05:07,880 Speaker 1: you're banned killing people. Friends, even I have been in 89 00:05:07,960 --> 00:05:12,280 Speaker 1: my mud on my shoes, wake up every morning with 90 00:05:12,440 --> 00:05:16,080 Speaker 1: funk taps weekday mornings on the twenties Brooke and Jeffrey 91 00:05:16,120 --> 00:05:16,680 Speaker 1: in the Morning