1 00:00:00,440 --> 00:00:03,880 Speaker 1: It's another jewbile phone frame Today Mornings on the twenties. 2 00:00:07,360 --> 00:00:10,240 Speaker 2: Hello, hey there, it's a great day visa. My name 3 00:00:10,280 --> 00:00:12,280 Speaker 2: is Pete Deakins and I'm looking for Dan. 4 00:00:13,240 --> 00:00:14,079 Speaker 3: Yeah, you got it. 5 00:00:14,440 --> 00:00:17,400 Speaker 1: Hey Dan, how are you doing this beautiful day? Uh? 6 00:00:17,640 --> 00:00:19,400 Speaker 1: Not great? Not great. 7 00:00:20,120 --> 00:00:22,159 Speaker 4: I've been getting the run around for new people. I 8 00:00:22,239 --> 00:00:24,480 Speaker 4: was on hold for an hour yesterday. 9 00:00:25,040 --> 00:00:26,840 Speaker 3: You guys just just connected the call. 10 00:00:26,760 --> 00:00:30,159 Speaker 4: Wasting my whole afternoon. So uh oh yeah, maybe you 11 00:00:30,160 --> 00:00:30,880 Speaker 4: can help me. 12 00:00:31,520 --> 00:00:32,760 Speaker 1: So sorry about that. 13 00:00:32,920 --> 00:00:35,720 Speaker 2: You did email yesterday too that you were not happy 14 00:00:35,760 --> 00:00:38,560 Speaker 2: with your customer service experience yesterday. 15 00:00:38,960 --> 00:00:42,120 Speaker 3: Yeah, yeah, not not happy. I'm not happy to waste 16 00:00:42,120 --> 00:00:42,840 Speaker 3: my entire day. 17 00:00:42,880 --> 00:00:45,080 Speaker 2: Well you're in good hands right now. We'll get to 18 00:00:45,080 --> 00:00:48,200 Speaker 2: the bottom of your issue. So what is the situation? 19 00:00:48,520 --> 00:00:49,640 Speaker 2: What did you need our help with? 20 00:00:50,240 --> 00:00:56,520 Speaker 3: I need a car loan and apparently there was some 21 00:00:56,520 --> 00:01:00,840 Speaker 3: some kind of ding on my credits. You wouldn't tell 22 00:01:00,880 --> 00:01:03,880 Speaker 3: me why the load wasn't I'm sucking to you, ye, 23 00:01:04,440 --> 00:01:05,039 Speaker 3: I'm all yours? 24 00:01:05,520 --> 00:01:10,800 Speaker 1: So yeah, okay, so it wouldn't tell me? 25 00:01:11,120 --> 00:01:15,440 Speaker 3: What? Could you please stop doing that? I just talk? 26 00:01:16,600 --> 00:01:21,040 Speaker 2: Well you were You're not talking, sir, I'm just listening 27 00:01:21,040 --> 00:01:23,280 Speaker 2: to you. 28 00:01:23,319 --> 00:01:30,600 Speaker 3: Okay, so, my love, my load is not approved and 29 00:01:30,720 --> 00:01:31,720 Speaker 3: I need you know why. 30 00:01:31,800 --> 00:01:34,759 Speaker 2: Okay, the connection is just fine. Is it breaking up 31 00:01:34,800 --> 00:01:37,640 Speaker 2: over there where you're at? Because I can hear you 32 00:01:37,959 --> 00:01:38,640 Speaker 2: loud and clear. 33 00:01:38,840 --> 00:01:39,040 Speaker 1: Yeah. 34 00:01:39,080 --> 00:01:41,720 Speaker 2: If you sound like you feel that need to get 35 00:01:41,720 --> 00:01:43,120 Speaker 2: a little louder, like if I can't hear I can 36 00:01:43,160 --> 00:01:43,320 Speaker 2: hear you. 37 00:01:43,400 --> 00:01:45,399 Speaker 1: Great, I'm really good at active listening. 38 00:01:45,400 --> 00:01:46,479 Speaker 3: You want let me get a word out. 39 00:01:46,520 --> 00:01:49,120 Speaker 4: That's why I need to talk louder because you keep me. 40 00:01:50,000 --> 00:01:53,640 Speaker 2: Oh okay, yes, sometimes my active listening does kind of 41 00:01:53,960 --> 00:01:55,160 Speaker 2: sound like I'm not paying attention. 42 00:01:55,320 --> 00:01:56,480 Speaker 1: I'll try to do a better job of that. 43 00:01:56,760 --> 00:01:58,320 Speaker 4: Completely sounds completely fake. 44 00:01:58,440 --> 00:02:00,520 Speaker 1: Yeah, okay, yeah, okay, So. 45 00:02:00,560 --> 00:02:01,840 Speaker 4: Could you just actually listen. 46 00:02:01,600 --> 00:02:05,680 Speaker 1: To my problem? Yes? So what was the easier? Okay, Holy. 47 00:02:08,320 --> 00:02:09,080 Speaker 3: I need to know. 48 00:02:09,600 --> 00:02:12,480 Speaker 4: I need to know why this loan wasn't approved. I 49 00:02:12,560 --> 00:02:14,640 Speaker 4: need this loan. I need this car for my job. 50 00:02:15,040 --> 00:02:19,320 Speaker 2: Okay, Well, then let me pull up your account and 51 00:02:19,400 --> 00:02:21,800 Speaker 2: I will see what was going on. So you said 52 00:02:21,840 --> 00:02:24,640 Speaker 2: you were buying a car something with US ding to 53 00:02:24,680 --> 00:02:27,840 Speaker 2: your credit. That's what you were saying. Yep, yep, okay, 54 00:02:27,880 --> 00:02:30,200 Speaker 2: Well let me just look here at your account. 55 00:02:30,639 --> 00:02:31,880 Speaker 1: Here's what it is. I found it. 56 00:02:32,120 --> 00:02:36,760 Speaker 2: Uh So it looks like back in February you made 57 00:02:36,800 --> 00:02:40,240 Speaker 2: a payment on your account that was two days. 58 00:02:39,960 --> 00:02:40,799 Speaker 1: Before the due date. 59 00:02:45,000 --> 00:02:48,080 Speaker 2: Uh huh so, yes, we had to report you for 60 00:02:48,160 --> 00:02:53,160 Speaker 2: an almost late payment. Oh what Yes, an almost late 61 00:02:53,200 --> 00:02:55,000 Speaker 2: payment because it was real close to the date there 62 00:02:55,040 --> 00:02:56,120 Speaker 2: for when it had to be paid. 63 00:02:56,200 --> 00:03:01,240 Speaker 1: So yeah, said it is. 64 00:03:01,320 --> 00:03:05,000 Speaker 2: If you make a payment within five days, we'd have 65 00:03:05,040 --> 00:03:06,520 Speaker 2: to report you for an almost late payment. 66 00:03:06,800 --> 00:03:09,720 Speaker 1: Unfortunately, it was almost late. You know what. 67 00:03:11,080 --> 00:03:13,840 Speaker 3: You guys are getting stewed? Are you kidding me? 68 00:03:14,280 --> 00:03:15,920 Speaker 4: Almost late payment? 69 00:03:16,639 --> 00:03:16,959 Speaker 1: Yes? 70 00:03:17,600 --> 00:03:19,320 Speaker 4: And where does it say that? Where does it say 71 00:03:19,360 --> 00:03:19,959 Speaker 4: that on your site? 72 00:03:20,000 --> 00:03:23,000 Speaker 2: Well, you know it was very close to the due date, 73 00:03:23,280 --> 00:03:28,239 Speaker 2: and I feel like you you know, right, two days 74 00:03:28,280 --> 00:03:33,799 Speaker 2: before there was due. Yes, almost only two days early 75 00:03:33,880 --> 00:03:40,440 Speaker 2: payment would be if it's early two day, Well two 76 00:03:40,480 --> 00:03:42,360 Speaker 2: days is getting it pretty close there. So it sounds 77 00:03:42,400 --> 00:03:44,560 Speaker 2: like you're not very happy with our policy on that. 78 00:03:44,880 --> 00:03:47,160 Speaker 2: You really should be a little more financially responsible and 79 00:03:47,160 --> 00:03:49,840 Speaker 2: not make payments so close to when they're due because 80 00:03:49,840 --> 00:03:53,280 Speaker 2: they're almost late at Yes, it's almost late at that point. 81 00:03:53,680 --> 00:03:55,800 Speaker 3: Who do you think you are? 82 00:03:57,480 --> 00:04:00,600 Speaker 1: Well, my name is P. Dkins and I I. 83 00:04:00,560 --> 00:04:02,560 Speaker 3: Want to with your boss. 84 00:04:02,600 --> 00:04:04,800 Speaker 1: Okay, that's now. 85 00:04:05,360 --> 00:04:07,600 Speaker 2: Now he's probably just gonna tell you the same thing 86 00:04:07,600 --> 00:04:09,720 Speaker 2: that I just told you about the almost like payment stuff. 87 00:04:10,160 --> 00:04:12,560 Speaker 3: Move me up. I'm done with you. Move me up. 88 00:04:12,640 --> 00:04:17,800 Speaker 4: You are the most unprofessional person I have ever paid. Stop, 89 00:04:18,400 --> 00:04:21,920 Speaker 4: stop active listening, and put me. 90 00:04:21,839 --> 00:04:23,320 Speaker 1: On with your boss. 91 00:04:23,320 --> 00:04:26,159 Speaker 2: Okay, well I cannot do that, unfortunately, because this is 92 00:04:26,160 --> 00:04:28,800 Speaker 2: actually Double from the Jewbil Show doing a phone brank 93 00:04:28,839 --> 00:04:29,520 Speaker 2: on you and your brother. 94 00:04:29,600 --> 00:04:33,279 Speaker 1: Jake set you up. What it's a joke. He said. 95 00:04:33,279 --> 00:04:35,560 Speaker 2: You were venting to him about the credit card situation 96 00:04:35,640 --> 00:04:37,120 Speaker 2: you had the other day, and you wanted to mess 97 00:04:37,120 --> 00:04:37,320 Speaker 2: with you. 98 00:04:37,839 --> 00:04:44,400 Speaker 4: Oh I'm sorry. I got so angry that. 99 00:04:44,880 --> 00:04:51,720 Speaker 1: I would have felt the same way. Wake up every 100 00:04:51,720 --> 00:04:53,360 Speaker 1: morning with jubal phone branks.