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Speaker 1: It's another jubile phone frame morning. Hello, Hi mate, please

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Speaker 1: speak to Lindsay. Yeah, this is she. Hey Lindsay, this

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Speaker 1: is Alexis over. Just wanted to call and give you

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Speaker 1: a follow up on your taxes. Oh, thank you. Okay,

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Speaker 1: it actually looks like you're getting a pretty good refund.

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Speaker 1: So that's good. You're gonna get about thirty three hundred

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Speaker 1: back in the refund. And wait, did you say three

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Speaker 1: thirty three hundred? Um? Um, you know what. Actually, it

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Speaker 1: looks like you might have to owe that thirty three

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Speaker 1: hundred not a refund, looks like you owe that. Wait, um,

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Speaker 1: I'm gonna send you over to my manager one moment.

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Speaker 1: There are only three things in life that are certain

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Speaker 1: death taxes and having a good day. This is Peekins.

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Speaker 1: What can I do you for him? My name is Lindsay,

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Speaker 1: and I just talked to somebody named Alexis. Oh yeah,

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Speaker 1: she said that I was getting a really good refund

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Speaker 1: and like thirty three hundred dollars, which obviously I'm excited about. Nice,

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Speaker 1: and she kind of got quiet and said that I

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Speaker 1: actually might owe thirty three hundred dollars, which I'm pretty

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Speaker 1: sure it's not the case. But Oh yeah, I'm sorry.

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Speaker 1: I think Alexis miscommunicated something. She thought it was a refund,

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Speaker 1: but it's actually you owe thirty three hundred So sorry

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Speaker 1: about that. It's got to be a bit of a bumber. No,

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Speaker 1: it's not a bomber. I don't have thirty three hundred dollars.

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Speaker 1: I've never owed money on my tax returns. That has

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Speaker 1: to be wrong. Are you the one that did my taxes? No?

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Speaker 1: I didn't prepare myself. One of our newer guys, I'van did.

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Speaker 1: He's actually English. Yeah, he came over from England and

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Speaker 1: we hired him about a month or so ago. About

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Speaker 1: his backstory? Can I please talk to him about my

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Speaker 1: tax return? Oh? Sure, yeah, one second? Please hold Oh

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Speaker 1: my god, is not happening. I can't for that. Hi.

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Speaker 1: This is Ivan too. Plus two is four? And who

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Speaker 1: is knocketing at my door? My name is Lindsay. And

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Speaker 1: I was told that I was getting a refund for

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Speaker 1: through I think, actually, Lindsay, hold on, I think that

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Speaker 1: you actually popped my tax cherry, so to speak. So

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Speaker 1: I do remember you? Yes, you owe thirty three hundred dollars.

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Speaker 1: First person, No, you you've ever done a tax return?

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Speaker 1: Four yeah, you're my first one. You owe thirty three

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Speaker 1: hundred dollars. It was a great math equation. I'm so

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Speaker 1: good with math. If you ask me any question, I'll

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Speaker 1: get it right. Ask me any question right now? Do it? Okay?

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Speaker 1: What do I know thirty three hundred dollars on my

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Speaker 1: taxes when I've never owed taxes before. No, No, I

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Speaker 1: mean like seven times seven is thirty five? You know, like,

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Speaker 1: give me a question. Oh my god, seven times seven

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Speaker 1: is not thirty what it's forty nine? I can't. How

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Speaker 1: do you get a job doing taxes? Can I kidding me?

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Speaker 1: It's mister taxman. The taxman cometh and he's got a

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Speaker 1: smile on his face. It's pet Eagans. What can I

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Speaker 1: do you for? Hekay, I do not have a mile

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Speaker 1: on my face because what the hell? I talked to

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Speaker 1: Ivan and he can't do basic maths and I'm sure

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Speaker 1: that you got my taxes wrong. Well, okay, lindsay, I

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Speaker 1: am so sorry about this. I find that it's better

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Speaker 1: just to get right straight to the point and talk

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Speaker 1: to the people who are involved if we're gonna get

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Speaker 1: some answer. So I'm gonna go. No. I did talk

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Speaker 1: to the people to everybody involved. Now I'm talking to

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Speaker 1: you because I need you as the manager to fix this,

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Speaker 1: and that's what I'm saying. It's a little different when

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Speaker 1: it comes from a manager, and I carry a lot

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Speaker 1: of weight in here, so I'm gonna go ahead and

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Speaker 1: transfer them on. We can all have a conversation about

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Speaker 1: this because I'm not happy about how about you know

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Speaker 1: you're not getting a good customer service experience Alexis. Oh

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Speaker 1: my god, Hello, yes, hey, I can I help? It's Pete. Hi, Pete. Yeah,

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Speaker 1: you got a question about a client? Yes, I do,

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Speaker 1: and I'm gonna I want to ask you to hold

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Speaker 1: on one second, Alexis, because I gotta bring Ivan on

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Speaker 1: the call as well, because there's a problem. Oh my god.

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Speaker 1: I okay. So lindsay, now you've got all of us

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Speaker 1: on the phone. What seems to be the problem? Are

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Speaker 1: you serious? I've been saying what the problem was the

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Speaker 1: left I don't know. I know thirty minutes, i'n't problem.

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Speaker 1: What is nine times six? Yes? Oh? What is eleven

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Speaker 1: times four? Fifty two? Right? That is amazing? There you go,

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Speaker 1: immediately incredibly smart. Come on, Lindsey, get in Againsey, toss

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Speaker 1: one out there, come on what. Nothing you saying is right.

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Speaker 1: None of those answers are right. Well, I can tell

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Speaker 1: you that it's a prank phone call and this is

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Speaker 1: actually the Jewel Show and you're on the phone with Jebil,

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Speaker 1: Alex Hi and English even Hi. What. Yeah, this is

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Speaker 1: a Jewel Show doing a phone prank on you and

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Speaker 1: your friend Gabrielle set you up. Oh my god, I

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Speaker 1: hate her so much. You might, we don't know. I

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Speaker 1: still relieve you. Guys wake up every morning with Jebil

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Speaker 1: phone pranks. We say mornings on the twenties,