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Speaker 1: One eight hundred do uy Away now offering free remote

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Speaker 1: consultations by phone or video conference for any criminal offense.

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Speaker 1: Trust Brook, Jeffrey and Jose's friends with a free remote

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Speaker 1: consultation from Bradley Johnson Lawyers. Visit one eight hundred do

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Speaker 1: uy away dot com or call eight.

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Speaker 2: Hundred do you wy Away. I am amped right now,

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Speaker 2: Amped for tramps. Yeah, I'm always are for tramp trampolines.

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Speaker 2: That's what I was thinking.

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Speaker 1: You're going to break something in Alexa.

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Speaker 2: Everybody's jumping on her right now, especially the nets. You

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Speaker 2: see them all over the place. And one woman recently

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Speaker 2: tried to buy one online and it didn't work out,

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Speaker 2: so she sent in a complaint. And today I'm gonna

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Speaker 2: be the one answering, trying to convince her that instead

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Speaker 2: of getting mad, she should be amped for tramps too.

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Speaker 2: I'll see if I can get it done in your phone.

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Speaker 3: Tap next another Hello.

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Speaker 2: Hi, my name is Dan Druff. I'm from Trampoline. You

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Speaker 2: is this Jodie?

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Speaker 3: Yes? Hi Dan, thanks for giving me a callback.

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Speaker 2: Yeah, we received your customer complaint email. I'm sorry. I'm

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Speaker 2: just getting back to you now about it.

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Speaker 3: Well. I appreciate that we can straighten this thing up.

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Speaker 2: Yeah, I would have gotten back to you sooner, but

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Speaker 2: I've been working from home and the new Paw patrol

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Speaker 2: just dropped, so I've been binging the new season. You

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Speaker 2: know it's not just.

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Speaker 3: For kids, right, well, I didn't know that.

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Speaker 2: Some people judge me when I tell them that, but

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Speaker 2: I don't have any shame.

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Speaker 3: Can we get back to the situation that I had

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Speaker 3: a complain about, right right?

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Speaker 2: Sorry about that? Can you tell me what was your complaint?

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Speaker 3: It's very simple. I went on your website and I

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Speaker 3: bought a trampoline. You guys charged me for two trampolines,

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Speaker 3: but I only ordered one and I only received one.

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Speaker 2: Oh okay?

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Speaker 3: Was this last week last Tuesday?

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Speaker 1: Yes?

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Speaker 2: Oh okay, Yeah, that makes sense. That was during the

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Speaker 2: buye to get one deal that we had going on.

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Speaker 2: What so for seventy two hours we had to buy

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Speaker 2: two trampolines get one deal. So you weren't charged for

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Speaker 2: two by accident.

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Speaker 3: That doesn't make any sense. Why would I pay for

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Speaker 3: two and get one?

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Speaker 2: Well, I mean, you didn't have to buy during that

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Speaker 2: seventy two hour window. You could have waited until after,

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Speaker 2: but you chose to purchase in the window.

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Speaker 3: You chose not to disclose to your people on the

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Speaker 3: website that you were going to double charge down.

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Speaker 2: Yeah, it was in the careers section at the bottom.

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Speaker 2: I'll try to hide it a little bit. That's the

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Speaker 2: definition of deception or is it more just like fun

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Speaker 2: mystery for the consumer day? If you find it, then

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Speaker 2: you're going to get the prize, Oh.

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Speaker 3: The grand prize getting double charge Okay, there I won.

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Speaker 2: We could argue up and down over the semantics of

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Speaker 2: this all day, but ultimately I think it's a pretty

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Speaker 2: good deal.

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Speaker 3: How is that good for me or any of your customers?

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Speaker 3: It doesn't make any sense.

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Speaker 2: Well, you know, we do a lot of rebates and

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Speaker 2: promotional deals for the general consumer year round, so this

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Speaker 2: buy to get one deal is just for us, and

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Speaker 2: it helps out people like me because some of the

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Speaker 2: money from that purchase goes to me. Like I wouldn't

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Speaker 2: be watching Paw Patrol without the Netflix subscription that you

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Speaker 2: helped pay for.

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Speaker 3: I don't care if you get to watch Paw Patrol

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Speaker 3: or not. I'm so sorry paid for one trampoline and

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Speaker 3: I just want to be charged for one trampoline. Okay,

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Speaker 3: if you can't do that, I'm going to call my

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Speaker 3: credit card company and I'm going to cancel the entire transaction.

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Speaker 2: Well, but before you do that, just think about this

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Speaker 2: for a second. There are apps out there where you

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Speaker 2: can rent out your trampoline for profit.

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Speaker 3: I'm uninterested in renting anything.

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Speaker 2: Hold on, hold on. Just you post your home location

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Speaker 2: and a picture of your trampoline online. Thirty minutes later,

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Speaker 2: bunch of randows show up and are jumping around in

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Speaker 2: your backyard, paying you money to have fun.

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Speaker 3: Would you be one of randos because you sound like

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Speaker 3: that kind of idiot.

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Speaker 2: Some people are charging upwards of seven dollars an hour

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Speaker 2: to use their trampoline.

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Speaker 3: Yes, what seven dollars is nothing? And I am not

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Speaker 3: in a trampoline business.

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Speaker 2: But if you take that number and you calculate that

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Speaker 2: across the course of twenty five years, then you've almost

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Speaker 2: covered half the price of your trample.

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Speaker 3: In twenty five years, I'll be dead.

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Speaker 2: You're not going to be dead. Jumping on a trampoline

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Speaker 2: helps increase blood flow throughout the body, and that has

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Speaker 2: health benefits.

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Speaker 3: You just need to stop talking, Okay, give me somebody

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Speaker 3: smarter and better to talk to.

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Speaker 2: You know what I think you're throwing away a golden

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Speaker 2: opportunity here if I'm being honest.

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Speaker 3: Oh yeah, I know you're honest. Of course you are,

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Speaker 3: And I'm sure I'm throwing away a fantastic opportunity.

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Speaker 2: You know I can tell sarcasm when I hear it.

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Speaker 2: That's why I just added a second trampoline onto your

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Speaker 2: credit card.

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Speaker 3: No, don't you put anything on my credit card. Not

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Speaker 3: one dime.

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Speaker 2: We hold on. Just think of it. Three tramps all

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Speaker 2: going at once in your backyard field of dreams. If

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Speaker 2: you buy it, they will bounce.

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Speaker 3: Are you not listening to me?

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Speaker 2: Are you not listening to me? Because this is a

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Speaker 2: prank phone call from a radio station. What what I'm saying?

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Speaker 2: This is a prank phone call. Jody, you're on Brook

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Speaker 2: and Jeffrey in the morning. My name is jeff Your

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Speaker 2: husband set you up for a phone tap.

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Speaker 3: Oh my god, this is a phone Oh god. Oh

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Speaker 3: I hope my husband's listening, because I'm going to kill

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Speaker 3: him when I got that's.

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Speaker 2: The idea that he's listening because you wanted to hear

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Speaker 2: you laugh. You told us that you guys got double

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Speaker 2: charge for your trampoline, and now he wants to turn

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Speaker 2: your entire backyard into a jump park for randos.

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Speaker 3: Oh my gosh, you guys are killing me.

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Speaker 2: But you gotta you gotta admit you like the buye

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Speaker 2: to get one deal.

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Speaker 3: Well, who wouldn't like that? I mean, you know, wake

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Speaker 3: up every morning with phone tap weekday mornings on the twenties,

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Speaker 3: Brook and Jeffrey in the Morning,