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Speaker 1: It's another jubile phone frame mornings. It's twenties. Hello and Hello.

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Speaker 1: This is Pete Deakins calling from UPS looking for Melaney. Hey, Hi,

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Speaker 1: this is Pete Eakins. I'm calling from UPS looking from Melanie. UM,

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Speaker 1: apparently there's been a problem with a package and you've

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Speaker 1: been trying to reach out to us, so I'm calling

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Speaker 1: you to try to help you out. Okay. UM, first

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Speaker 1: of all, you're you're from UPS. You you work at UPS?

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Speaker 1: Do you, guys do a sing song Hello to your customers?

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Speaker 1: What is that? No? No, No, that's just something I

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Speaker 1: like to do, just try to, you know, cheer people up.

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Speaker 1: I know you've you got a complaint or you're looking

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Speaker 1: for something or something's gone wrong. So I found that

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Speaker 1: if you sing it to people, they feel a little

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Speaker 1: bitter about things though. Anyway, Okay, yeah, okay, help you

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Speaker 1: with Melan. I'm sorry. Yeah. So if you're calling, Yes,

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Speaker 1: there is a package that I've been trying to track

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Speaker 1: down unsuccessfully with you guys. So let me give you

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Speaker 1: the address again and then you can track it and hopefully, UM,

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Speaker 1: you mean it when you say it'll be here you know, tomorrow,

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Speaker 1: which you've said twice before. Okay, well I've never said

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Speaker 1: that because I've never spoken with you directly. I think

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Speaker 1: you may company, Yes, our company. Sometimes you speak to

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Speaker 1: a lot of different people. Drunk right now? Is that

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Speaker 1: what's going on? I'm sorry? Am I? Well? Yes? Are

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Speaker 1: you drunk? Are you drunk right now on the job?

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Speaker 1: Is that what's going on? To the singing and everything else? No,

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Speaker 1: I don't drink at all, never drank. Never. This isn't helpful,

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Speaker 1: and the singing is making it worse, to be honest,

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Speaker 1: no offense. What I would like is to get an

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Speaker 1: absolute yes if the package is going to be here,

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Speaker 1: and if the package arrived, yeah, I really don't need it.

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Speaker 1: I really don't Yes, she wants a yes. Okay, I'm

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Speaker 1: not going to listen to this anymore. You're supervisor, please,

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Speaker 1: I'd like to sing your supervisor is really all right? Well,

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Speaker 1: I will send you on over dim. I'm sorry, I'm

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Speaker 1: so sorry about I'm so sorry. I'm putting hold and

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Speaker 1: send you right over there right now, right one second.

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Speaker 1: I didn't be crazy one second. Please, Uh this Tyler,

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Speaker 1: I'm gonna help you. Hey is this Tyler? Are you?

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Speaker 1: Are you Pete? Supervisor? I am the manager on duty. Yes,

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Speaker 1: right now currently. Oh well, I want to recommend that

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Speaker 1: you fire your employee. Pete puled me up and started

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Speaker 1: singing to me. Wouldn't stop singing to me. And I think, frankly,

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Speaker 1: I think he uh, I think he was drunk. I

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Speaker 1: think he was probably definitely drunk and he was literally

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Speaker 1: singing to me. Oh uh huh okay. I am hearing

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Speaker 1: that you are not happy with Pete. I am not happy.

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Speaker 1: Mm hmmm uh huh okay, what is it? Maha? Okay? Well,

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Speaker 1: that is my personal customer service style of active listening.

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Speaker 1: Mha okay, So this is listen. This is outrageous. Have

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Speaker 1: you heard a word that I've said? Have you heard

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Speaker 1: anything I've said? Mm hmmm uh huh okay. Let me

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Speaker 1: speak to your boss. Okay, Well, I would love to

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Speaker 1: do that for you, but I just can't seem to

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Speaker 1: do I can't do that for you because this is

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Speaker 1: a prank phone call. Mha okay, what what? What what

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Speaker 1: do you? What do you work? Prank? I said, this

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Speaker 1: is actually Jewel from the Jewel Show doing a phone

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Speaker 1: prank on you and your husband James set you up? Wait,

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Speaker 1: what about what kind of prank? Who is it not ups. No,

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Speaker 1: it's not. He said. You've been going crazy trying to

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Speaker 1: track down this package, and you haven't been getting your help,

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Speaker 1: any help from customer service, so I figured why not

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Speaker 1: call you and sing your problem away. Oh my gosh,

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Speaker 1: that was the most frustrating experience I have ever had.

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Speaker 1: Oh my god.