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Speaker 1: Riding along in the auntimal.

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Speaker 2: Got a question about that odd noise your car is making.

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Speaker 2: Not sure how to understand the fine prints in that

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Speaker 2: car lease you're about the sign, then this is where

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Speaker 2: to turn for help.

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Speaker 1: Welcome to the car Doctor.

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Speaker 3: That's the.

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Speaker 2: Ron Ananian is here to answer your questions about cars.

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Speaker 1: Give him a call. Date five five, five hundreds, date

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Speaker 1: five five.

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Speaker 2: Now here's the car Doctor, ron Ananian.

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Speaker 1: Knowing to day I was born for this song. Got

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Speaker 1: talking about a great Mitsubishi reflesh. Hello and welcome to

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Speaker 1: I'm Roninini and the car Doctor. Computer software on both

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Speaker 1: your desktop or laptop and or your vehicle, well they've

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Speaker 1: all got to be updated from time to time. It's

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Speaker 1: a fact of life. Program changes to correct for problems

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Speaker 1: that occurs. Different software is loaded or in the case

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Speaker 1: of the vehicle as it ages, creates different scenarios, and

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Speaker 1: it creates issues where you've got to have constant change

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Speaker 1: and uploads and software replacement. It really is becoming a different,

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Speaker 1: but a very much needed type of repair. A two

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Speaker 1: thousand and two Mitsubishi came into the shop at our

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Speaker 1: Automotive this week with a P zero one fifty four

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Speaker 1: code normally related to an oxygen sensor, but after review.

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Speaker 1: During the course of the diagnosis, there was a technical

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Speaker 1: service bulletin not a recall, but a t ESB from

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Speaker 1: Mitsubishi that spoke directly about this code and how it

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Speaker 1: may be incorrect interpretation by the PCM or the powertrain

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Speaker 1: control module, meaning that it thinks it's Bank one sensor two,

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Speaker 1: but it's in reality Bank one sensor one, and so on.

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Speaker 1: It's misinterpreting where the information's coming from. So the first

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Speaker 1: fix that you have to go through is a software

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Speaker 1: reflesh or downloads, similar to the way you would do

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Speaker 1: it to your desktop computer or laptop. Now, there was

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Speaker 1: a couple of issues facing us here. First of all,

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Speaker 1: the vehicle was made prior to two thousand and four,

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Speaker 1: which means which means the J twenty five to thirty

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Speaker 1: four standard does not apply, meaning that the standardization of

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Speaker 1: access for independent repair shops to have two cables to

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Speaker 1: do software refleshes like this on a mission control functions

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Speaker 1: doesn't exist on this vehicle because it's an O two.

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Speaker 1: And the second is well, it's it's not what you

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Speaker 1: consider astream vehicle. Mitsubishi's not that they're not a good vehicle.

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Speaker 1: They were an okay vehicle, But let's face it, when

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Speaker 1: you look at top tier vehicles, you know it's for GM, Chrysler, Toyota, Honda,

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Speaker 1: maybe Nissan, maybe Hyundai. Now Mitchubishi is somewhere down in

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Speaker 1: the middle or lower tiers in terms of popularity, obvious

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Speaker 1: by the amount of vehicles out on the road. So

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Speaker 1: it was going to be a matter of where we're

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Speaker 1: going to find the cable. Well, a little bit of digging,

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Speaker 1: we found a mobile diagnostic service that does reflashing on

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Speaker 1: the fly, so to speak. And little John had a

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Speaker 1: factory set of cables and he said he'd be up,

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Speaker 1: and we made an appointment and had them come up

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Speaker 1: and reflash the computer. And that's not so much the story.

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Speaker 1: I mean, all told, all said and done, across the

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Speaker 1: customer a few hundred bucks the software updates between the

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Speaker 1: actual repair and the reflash and the diagnosis. But the

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Speaker 1: real point of the story is the vehicle was fixed

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Speaker 1: and no parts were actually changed. I mean, yeah, you

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Speaker 1: want to consider the software file we had to download

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Speaker 1: from the Mitsubishi website a part, but it really wasn't

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Speaker 1: actual mechanical work in the traditional sense, and it really

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Speaker 1: made me stop to think, is or are you the

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Speaker 1: motoring public really ready for this? Are you ready to accept?

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Speaker 1: You know, you drive into the repair shop, the check

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Speaker 1: engine lights on, Oh you need a new software file.

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Speaker 1: Zip zip, and into the computer it goes and you're

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Speaker 1: fixed one hundred and fifty bucks or two hundred bucks,

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Speaker 1: or whatever the case it might be. Now, judging from

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Speaker 1: the response both at the counter and out in the

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Speaker 1: public when I talk about this, you all seem to

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Speaker 1: take a very dim view of refleshing for this very reason.

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Speaker 1: Some of the comments I hear, well, he never got

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Speaker 1: dirty when he was working on the car, he just

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Speaker 1: reflashed it, or he never bought any parts, He just

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Speaker 1: got it off the internet. And we all know that's

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Speaker 1: for free. But the truth is it is a part.

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Speaker 1: That software file is a part, and it is not

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Speaker 1: for free. When you're dealing with the auto industry and

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Speaker 1: you're dealing with the manufacturers. Though those files have to

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Speaker 1: be purchased from the manufacturer, they don't make them free.

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Speaker 1: In a great many cases. The only ones that I

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Speaker 1: know that are offering free information, and I'm not even

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Speaker 1: sure if they offer free reflashes right now is Hyundai.

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Speaker 1: Hyundai does offer free access to anyone if you want

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Speaker 1: to get out to the web and register, and you

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Speaker 1: can go out and look at the same factory service

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Speaker 1: information as the dealer. But you've got to keep in

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Speaker 1: mind that, you know, when you're dealing with the reflesh,

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Speaker 1: there's a great deal of work involved in doing it.

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Speaker 1: There's a great deal of set up time, there's a

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Speaker 1: great deal of research that has to be done, and

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Speaker 1: the expense is huge. You know, the animal that you

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Speaker 1: know as an automobile is a very highly sophisticated and

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Speaker 1: complex one. It's very different from just five years ago,

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Speaker 1: and it's space Shuttle, different from the Ripe Brothers. Beyond that,

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Speaker 1: the amount of effort and energy that goes into doing

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Speaker 1: a reflesh, you know, it's huge. It's the learning curve,

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Speaker 1: it's the amount of equipment, it's the environment, it's the

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Speaker 1: spacecial battery charge or the shop has to have to

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Speaker 1: maintain battery life. It's verifying that everything in the car

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Speaker 1: was working prior to the reflesh. So after the reflash,

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Speaker 1: we don't play the game of well did the dashlights

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Speaker 1: come on before the reflash or after the reflash? Did

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Speaker 1: something break or go wrong? As the vehicle changes, So

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Speaker 1: must the repair process, and so must the thought process

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Speaker 1: and the decision making on the part of you, the

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Speaker 1: vehicle owner with the mechanic. It's already happening. If he's

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Speaker 1: decided that he's able to and committed to doing reflashing,

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Speaker 1: he's in that process. But you've got to decide do

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Speaker 1: you want to be part of this century or the

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Speaker 1: last one? Do you want to be part of reflashing

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Speaker 1: or not? It's really becoming a very critical and necessary

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Speaker 1: part of the business. If you say no, well you

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Speaker 1: may find yourself in the dust on the side of

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Speaker 1: the road. And that's a place you never really want

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Speaker 1: to be, unless unless you're after a suntan. Hello and

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Speaker 1: welcome on in the car dock, talking about everything automotive,

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Speaker 1: whatever you've got going on, fender to fender and door

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Speaker 1: to door. As we kick off this interview interview free

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Speaker 1: hour of the Car Doctor, we're gonna be taking your

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Speaker 1: calls all hour long, try and get as many in

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Speaker 1: as we possibly can. Let's start off this hour by

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Speaker 1: welcoming Scott from Bradley Beach, New Jersey, ninety four to

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Speaker 1: four tours and an ac problem. Hey Scott, how can

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Speaker 1: I help you? Sir?

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Speaker 4: Hey, how you doing good?

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Speaker 1: What's going on?

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Speaker 4: Oh ver much? I got a ninety four tours. Uh.

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Speaker 4: The air conditioner, it's got sixty five thousand mile dot right.

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Speaker 1: Automatic, ten controller, manual controls.

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Speaker 4: It's got the auto controller. Okay, it had a bad

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Speaker 4: blend or motor went in and I changed that. That

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Speaker 4: solved half the problem.

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Speaker 1: Okay.

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Speaker 4: Now the still existing problem is the fact that it's

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Speaker 4: ice cold air and then all of a sudden it

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Speaker 4: just goes hot and you'll be driving. Sometimes it'll come back,

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Speaker 4: sometimes it won't.

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Speaker 1: When it when it goes hot like that. Scott, you know,

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Speaker 1: do you happen to have you ever had occasion where

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Speaker 1: you've gotten out of the cars. The compressors still running, it's.

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Speaker 4: Running, everything's working. The canister by the firewalls cold, it's

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Speaker 4: types of cold. Okay, it's been drained and refilled with die.

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Speaker 4: It's not leaking right, Actually result the weak at that

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Speaker 4: point and then that was fixed.

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Speaker 1: Then I'm gonna say it almost sounds like the blend

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Speaker 1: door is either incorrectly adjusted, and I'm going to start there.

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Speaker 1: I don't believe in ninety four there's a calibration procedure,

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Speaker 1: but it wouldn't hurt to look through some service information

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Speaker 1: to see if there's a zeroing or self calibration. Okay,

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Speaker 1: you did go through that, then, okay. And then it

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Speaker 1: just sounds like the evaporator is freezing up icing up

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Speaker 1: to the point that it prevents cold air flow across it.

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Speaker 1: And then I'd be willing to bet if you shut

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Speaker 1: the air off, wait ten to fifteen minutes, does it

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Speaker 1: get back to being cold again? Not?

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Speaker 4: Usually?

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Speaker 1: How long does it take for it to get cold

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Speaker 1: or how do you get it back to cold?

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Speaker 4: It'll just come back like sometimes it won't. It'll be days.

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Speaker 4: At first, I thought because a couple times the tempture

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Speaker 4: center ran all the way up. Okay, I thought maybe

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Speaker 4: it was overheating and the computer was turning it off.

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Speaker 4: But I don't overheat. That's the thing.

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Speaker 1: So let me ask you. This isn't the blend door

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Speaker 1: motor or actuator. Isn't it on top of the case

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Speaker 1: behind the glovebox to the left. If you pull the

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Speaker 1: glovebox down, can you not physically get to the blend

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Speaker 1: door motor. That's how you changed it, right.

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Speaker 4: You can touch it, but you can't get to it.

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Speaker 4: You have to pull the top of the dash down

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Speaker 4: to get to it.

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Speaker 1: You do. I'm trying to remember what a ninety four

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Speaker 1: looked like because what I was thinking about. I'd be

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Speaker 1: curious to see if you wanted to try a science experiment.

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Speaker 1: Pulled the blend door actuator off, lock the door in

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Speaker 1: the cold position. Does the problem ever happen?

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Speaker 4: That's just it stuck cold to ever change?

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Speaker 1: Right? If it never changes, then we know we're dealing

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Speaker 1: with something with either actuator or the automatic temp control

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Speaker 1: head is taking over the system. Okay, all right, Just

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Speaker 1: as a suggestion, is it a new actuator you used

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Speaker 1: or did you get something used?

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Speaker 4: It was the last new one I could find.

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Speaker 1: Right, Yeah, And that's that's why I asked that, because

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Speaker 1: I know they're obsolete, right, Special order difficult to come by.

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Speaker 1: There were problems with the ATC heads. But before I

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Speaker 1: send you down that road, I would try the manual

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Speaker 1: position just to see does that solve it for you?

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Speaker 1: I mean, we could also break out a wiring diagram,

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Speaker 1: start to look at some voltages and start to record

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Speaker 1: a few things while the problem is happening, and troubleshoot

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Speaker 1: it from there. But I'm just trying to take into

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Speaker 1: account what tools you may or may not have. It

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Speaker 1: sounds like you're a hand kind of guy. I bet

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Speaker 1: if I told you to take the actuator out, that

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Speaker 1: probably be pretty easy for you to do with a

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Speaker 1: little bit of effort. Right, So let's do that and

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Speaker 1: give me a call back. Let me know where we go, right, Scott,

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Speaker 1: You're very welcome to take good care. We'll be back

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Speaker 1: to talk to Mike and Danellen, New Jersey right after

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Speaker 1: this the window. Hey, hey, welcome back. A big car

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Speaker 1: A big car doctor. Shout out to Pam h down

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Speaker 1: there and while down there in the south somewhere formerly

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Speaker 1: a Ramsey, New Jersey girl sent the card doctor a

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Speaker 1: message on Facebook. Loves listening to the accent, can listen

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Speaker 1: to us for hours. G you is a woman that

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Speaker 1: actually wants to listen to me. I can't believe it.

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Speaker 1: Not in my house, but the Pam we send out

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Speaker 1: some big deep card doctor. Thank you and we appreciate

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Speaker 1: your support and listening as you do so online. Let's

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Speaker 1: get over to Mike and Danello, New Jersey. Mike, how

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Speaker 1: are you and the pooch work making out today? What

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Speaker 1: can I do for both of you?

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Speaker 5: Now?

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Speaker 3: We're doing real well, Ron, Thank you so much for

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Speaker 3: having me chuckling there. Woman listening to a man that's unusual.

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Speaker 1: Yes, you know, it's like you know, it's listen. I'll

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Speaker 1: get home today from the show. You know, they'll all

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Speaker 1: ask me, how is the show today go? You know,

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Speaker 1: you can't turn on the radio and listen to it.

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Speaker 1: It's see and I can talk about it here because

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Speaker 1: the only woman I know listening in my family right

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Speaker 1: now is my mom, because it's mom. Mom always listens.

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Speaker 1: Of course Mom always critiques, but that's another story that

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Speaker 1: God for moms is right. How can I help you today, Mike?

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Speaker 3: I a comment for you, those people that are complaining

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Speaker 3: or questioning whether you've put in a little bit of

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Speaker 3: time when they do the reflashes and the software updates.

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Speaker 3: I mean, that's the price they pay for having a

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Speaker 3: Mercedes or a BMW Revolvo, you know.

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Speaker 1: But it's not even the Mercedes or the Volvos, Mike,

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Speaker 1: And you're right, but it's everything today. There isn't a

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Speaker 1: car made in the last ten years that doesn't need reflashing,

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Speaker 1: and there isn't a car made in the last five

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Speaker 1: years that I don't think we'll see ref not see

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Speaker 1: reflashing as part of a regular annual maintenance repair. I

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Speaker 1: really think the day is almost here where once a

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Speaker 1: year that vehicle needs to go into the mechanic ron.

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Speaker 1: Can you tell me if there's any software updates for

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Speaker 1: this car and they all get downloaded into the car.

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Speaker 1: My zero four suburban finally broke something. The left door actuator,

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Speaker 1: the left air blend or actuator motor for the AC

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Speaker 1: finally broke. It had to be replaced, okay, and as

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Speaker 1: a result of replacing, and I was doing some reading,

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Speaker 1: there's also a software update for the AC control head.

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Speaker 1: Here's a car with twenty four thousand miles on it

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Speaker 1: hasn't gone anywhere, but it's still six years old. Still

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Speaker 1: not software reflashing.

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Speaker 3: My question today is regarding, you know, exhaust systems, and

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Speaker 3: there's a whole lot of bad sounding mufflers out there

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Speaker 3: that people strap on their cars that they get for

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Speaker 3: twenty nine to ninety five and up from the local guy.

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Speaker 3: Is there anywhere that you can go on that you

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Speaker 3: know of to hear exhaust sounds short of Magnaflow and

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Speaker 3: flow Master on the website to hear what the mufflers

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Speaker 3: sound like before you buy them, so you don't buy

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Speaker 3: something that sounds like garbage.

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Speaker 1: Now, other than those, the only other one I know

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Speaker 1: is Pipe's Pypes, and they're all forer formance issued mufflers.

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Speaker 1: I know of no stock muffler manufacturer that's making a

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Speaker 1: muffler that provides that that that type of service. But

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Speaker 1: you know, Mike, for those that are blind, such as

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Speaker 1: yourself or visually impaired, it's not the worst idea in

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Speaker 1: the world for people to give consideration to those that

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Speaker 1: can't see and only work on listening. You know what

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Speaker 1: you hear, and you know, I imagine for you that car

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Speaker 1: coming around the corner with the loud exhaust system and

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Speaker 1: the guy gets on the gas. It probably makes you

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Speaker 1: jump a little bit if you're walking.

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Speaker 3: Oh yeah, and some some of the ones that are

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Speaker 3: the loudest sound.

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Speaker 4: The lousiest, right right.

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Speaker 3: So But that's that's that's what I wanted to ask

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Speaker 3: you today, and I appreciate that run as always, it's

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Speaker 3: a great pleasure to talk you too.

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Speaker 1: You take good care of Mike already. Bye bye. Let's

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Speaker 1: go over to Tom Long Valley, New Jersey nine nine

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Speaker 1: Toyota land Cruiser. Hey, Tom, how can I help you? Sir?

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Speaker 5: Hey, Ron, and thanks for taking my call. This land cruiser,

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Speaker 5: it's got one hundred and seventy two thousand miles on it,

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Speaker 5: and I get this. I'm an older guy, and it

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Speaker 5: reminds me of a steering damper that may be going

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Speaker 5: where you get this sort of feedback, this vibration feedback

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Speaker 5: through the steering wheel.

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Speaker 1: Is it like you're over compensating the steering tom that.

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Speaker 5: It mostly happens on the highway?

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Speaker 1: Okay? Is it that you go to turn and it

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Speaker 1: kicks back at you.

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Speaker 5: No, it's more of a vibration, all right, lightning like

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Speaker 5: seventy miles an hour, you start to get this vibration

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Speaker 5: through the steering wheel.

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Speaker 1: All right, where the wheel actually shakes.

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Speaker 5: Yeah, but not like an old damper would go side

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Speaker 5: to side. You can just feel the vibration.

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Speaker 1: Okay. Can I be silly and say, why can't it

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Speaker 1: just be plain old tires out of balance?

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Speaker 5: You're not. I mean everybody has suggested that and they've

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Speaker 5: been balanced. Some guys even suggest that because it's a truck,

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Speaker 5: it's the type of tread and it'll happen to the tread.

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Speaker 1: Let's not get crazy. Okay, you know what kind of

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Speaker 1: shape are the tires? And let me ask you the

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Speaker 1: other question, what brand of tires are they?

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Speaker 3: The general.

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Speaker 5: I went from the Michelins the original OEMs to these

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Speaker 5: generals that were in the consumer reports. Is the best

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Speaker 5: tire for that vehicle?

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Speaker 1: Right? And did you notice the vibration shortly after the

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Speaker 1: tires were put on?

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Speaker 5: Right away? No, I actually had that vibration even with

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Speaker 5: the Michelin Michelins on it.

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Speaker 1: Okay, so you're basically getting a low level vibration up

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Speaker 1: through the steering column regardless of tire, and the tires

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Speaker 1: have been balanced up teen times, correct, nothing comes to mind.

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Speaker 1: I mean, it's something I'd have to really feel, depending

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Speaker 1: upon you know how much of a vibration we're talking

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Speaker 1: about here. Obviously there are some rubber mounts and supports

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Speaker 1: along the way for the steering column and the rest

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Speaker 1: of the suspension pieces. I'd want to know has any

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Speaker 1: of those deteriorated over the last ten years and be

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Speaker 1: concerned about that any other type of work that's been

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Speaker 1: done to this recently. As far as the front end

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Speaker 1: is concerned.

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Speaker 5: The front end, no, I mean, the only reason the

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Speaker 5: rack I mentioned it, but the rack was and that's

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Speaker 5: why they replaced. And I was kind of hoping that

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Speaker 5: maybe if there was some looseness in it, but that

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Speaker 5: wasn't it.

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Speaker 1: How about the rack mounting bushings? Although you're probably going

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Speaker 1: to tell me that they were, it was the same

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Speaker 1: bush you know, I wonder, you know, the vibration was

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Speaker 1: probably there prior to the rack being replaced. But I

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Speaker 1: wonder if the bushings were changed or where they just

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Speaker 1: swapped over, and if the bushings themselves are tired or

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Speaker 1: beat up after ten years on the road. I wonder

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Speaker 1: if the rack leaking leaked oil onto one of the bushings,

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Speaker 1: causing it to deteriorate.

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Speaker 5: I'll have to check in that.

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Speaker 1: I would hope the mechanic would have noticed that doing

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Speaker 1: the rack. Was it a Toyota rack? Was it an

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Speaker 1: aftermarket rack? Where did the rat come from?

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Speaker 4: Now?

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Speaker 5: It's the beauty of this truck. It's a Toyota rack.

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Speaker 4: The only part you can get right.

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Speaker 1: Yeah, that's what I kind of figured because they're not.

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Speaker 1: And then you know one other comment question. I don't

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Speaker 1: think this is your problem, but I just want to

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Speaker 1: be sure at some point has somebody done this should

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Speaker 1: have a yaw sensor or a steering angle sensor. Was

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Speaker 1: the calibration performed, there should be a feedback sensor control

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Speaker 1: recalibration having been done to that.

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Speaker 5: I'll double check because he he did center the wheel

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Speaker 5: for me when he when he up back.

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Speaker 1: Yeah, get into a get into a service manual, Tom,

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Speaker 1: because you're gonna find a sensor calibration that has to

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Speaker 1: be done too. Again, we're back to computers and all

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Speaker 1: the little things that have to be done as a result.

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Speaker 1: But get into a sensor calibration. You're gonna find that

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Speaker 1: there's something that has to be done. I don't think

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Speaker 1: that's your vibration issue. I would look towards more rubber

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Speaker 1: mounts and mounting devices. But while we're at it, let's

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Speaker 1: mention that and get that looked at. Also, give me

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Speaker 1: a call back, let me know what happens. I'm kind

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Speaker 1: of curious. I'm run the ending of the car Doctor.

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Speaker 1: We're back right after this